Our Helpdesk is powered by Freshdesk Support Desk.
Their platform requires certain cookies to function correctly. The cookies that are used in conjunction with FreshDesk as our Helpdesk are:
Cookie provider
| List of cookies
| Description
|
Freshdesk internal cookies
| _fw_crm_v
| Freshchat/Freshworks cookie (used to track Visitor/User identity and chat sessions performed by the user).
|
_x_w
| Contains the shard ID on which the account runs.
|
_x_m
| Contains the state of the shard.
|
_helpkit_session
| The secret key for verifying cookie session data integrity. If you change this key, all old sessions become invalid.
|
helpdesk_node_session
| An encrypted hash that stores the secret key and id of the login attempt.
|
user_credentials
| Used for user authentication.
|
wf_order
| Used to check the order of the tickets filtered for custom ticket filters, eg, due_by, agent_responded_at, requester_responded_at, etc.
|
wf_order_type
| Used to check if the order is ascending or descending for ticket filters.
|
wf_filter
| Denotes which filter is applied for the tickets list.
|
