Hi,

I keep getting this error when I run this tool against our PRTG instance: C:\My Documents\Downloads\PTF.CSVExport>CSVExport.exe -pu=<hidden> -pp=<hidden> -ps=http://<ip address hidden>:8080 -s=4544 -f:C:\Tools Processing sensor 4544 Getting data for sensor 4544 0:The remote server returned an error: (404) Not Found. Press any key to continue

Can you please let me know how can I fix this problem? I am able to hit this server through browser without any problem.

Thanks, Amar

Article Comments

Hello,

seeing as this tool was developed by the PRTG User Gerard Feijth, please contact him (http://code.google.com/p/prtg7addons/wiki/CSVImport). I'm sure he will be able to help you.

Best Regards.


Jul, 2010 - Permalink

Hi Amar,

The 404 is returned by the (PRTG) server you are trying to connect to. Please check your

  • Protocol (http / https)
  • IP
  • Portnumber

Try this url that should open the root tree view of your PRTG server and substitute the variables with the same IP:port, username and password you are using with CSVExport.

http://[prtgserver_ip:port]/group.htm?id=0&username=[username]&password=[password]

If you are getting the 404, the protocol, IP, or port is wrong.


Jul, 2010 - Permalink

Hi Gerard,

Thanks so much for your reply. I am unable to access the URL while passing my username and password. It gives me this error message:

"User-Login You must be logged in to access this page!"

Thanks, Amar


Jul, 2010 - Permalink

Please try with the URL

http://[prtgserver_ip:port]/group.htm?id=0&username=[username]&password=[password]

(corrected in post above)

You must use username instead of user.


Jul, 2010 - Permalink