Hello

I have an Error on"MSExchange Store Interface: RPC Latency average (msec) _Total "Sensor for my Exchange 2010. It Returns " The host's WMI system is returning invalid data. Please activate "Write sensor result to disk" in this sensor's settings to find out what is going on. (code: PE264)" Error.

I enabled Write sensor to disk and the below is the result.Please let Me know how I can fix it.

Data['blockedsens'].asString := '';
Data['canlinux'].asString := '0';
Data['channelnames'].asString := 'RPC Latency average (msec)'#$D#$A + 
'0'#$D#$A + 
'';
Data['classinfo_win32_perfrawdata_msexchangestoreinterface_msexchangestoreinterface_ok'].asString := '1';
Data['classinfo_win32_perfrawdata_msexchangestoreinterface_msexchangestoreinterface_totalfield'].asString := '_Total';
Data['connectionGUID'].asString := '{78BB4727-CF76-49D3-A2D8-B2838AE89908}';
Data['counterinfo_0_b_last'].asString := '0';
Data['counterinfo_0_b_last_0'].asString := '0';
Data['counterinfo_0_b_last_1'].asString := '0';
Data['counterinfo_0_b_last_2'].asString := '0';
Data['counterinfo_0_b_last_3'].asString := '0';
Data['counterinfo_0_b_last_4'].asString := '0';
Data['counterinfo_0_calcaverage'].asString := '0';
Data['counterinfo_0_ok'].asString := '1';
Data['counterinfo_0_r_0'].asString := '0';
Data['counterinfo_0_r_1'].asString := '0';
Data['counterinfo_0_r_2'].asString := '0';
Data['counterinfo_0_r_3'].asString := '0';
Data['counterinfo_0_r_4'].asString := '0';
Data['counterinfo_0_t_last_0'].asString := '0';
Data['counterinfo_0_t_last_1'].asString := '0';
Data['counterinfo_0_t_last_2'].asString := '0';
Data['counterinfo_0_t_last_3'].asString := '0';
Data['counterinfo_0_t_last_4'].asString := '0';
Data['counterinfo_0_v_last_0'].asString := '0';
Data['counterinfo_0_v_last_1'].asString := '0';
Data['counterinfo_0_v_last_2'].asString := '0';
Data['counterinfo_0_v_last_3'].asString := '0';
Data['counterinfo_0_v_last_4'].asString := '0';
Data['datafield'].asString := 'RPCLatencyaveragemsec';
Data['datakind'].asString := '203';
Data['defaultscale'].asString := '0';
Data['expandinstance'].asString := '0';
Data['fastcount'].asString := '10';
Data['host'].asString := 'Ext-Cas.bginternal.com';
Data['hostv6'].asString := '';
Data['inerror'].asString := '1';
Data['initialized'].asString := '1';
Data['instance'].asString := '_Total';
Data['interfacenumber'].asString := '';
Data['inum'].asString := '';
Data['ipversion'].asString := '0';
Data['isexesensor'].asString := '0';
Data['ishybrid'].asString := '0';
Data['iswmi'].asString := '1';
Data['lastmsg'].asString := '#O264';
Data['lastuptime'].asString := '0';
Data['notonpod'].asString := '0';
Data['ok'].asString := '1';
Data['reboot'].asString := '43421.273874838';
Data['reqmsginterval'].asString := '60';
Data['resultfile'].asString := 'Result of Sensor 17013.txt';
Data['runcount'].asString := '142';
Data['sensorid'].asString := '17013';
Data['simulate'].asString := '0';
Data['timeout'].asString := '90';
Data['timestamp_sys100ns'].asString := '52235577800000';
Data['tlsexplicit_default'].asString := '';
Data['tlsexplicit_ftp'].asString := '';
Data['tlsexplicit_imap'].asString := '';
Data['tlsexplicit_pop3'].asString := '';
Data['tlsexplicit_port'].asString := '';
Data['tlsexplicit_smtp'].asString := '';
Data['uptimecount'].asString := '0';
Data['usednstime'].asString := '0';
Data['waitresponsecounter'].asString := '0';
Data['windowslogindomain'].asString := 'BGInternal.com';
Data['windowsloginpassword'].asString := '***';
Data['windowsloginusername'].asString := 'CIM';
Data['windowsnamespace'].asString := '';
Data['wmiclassname'].asString := 'Win32_PerfRawData_MSExchangeStoreInterface_MSExchangeStoreInterface';
Data['workduration'].asString := '1042';

Thanks


Article Comments

Was the target host already restarted That most likely will fix it.


PRTG Scheduler | PRTGapi | Feature Requests | WMI Issues | SNMP Issues

Kind regards,
Stephan Linke, Tech Support Team


Nov, 2018 - Permalink

Hello,

did you resolve the issue.I have the same problem,different sensor(rpc request sent_total).

"The host's WMI system is returning invalid data. Please activate "Write sensor result to disk" in this sensor's settings to find out what is going on. (code: PE264)"

After activating "Write sensor result to disk"

SELECT Name,RPCRequestssent FROM win32_perfrawdata_msexchangestoreinterface_msexchangestoreinterface WHERE Name = '_Total'

RPCRequestssent: -2124129229, -2124122797, -2124111343, -2124105305, -2124098971, -2124093668


Jan, 2019 - Permalink

That's likely indeed invalid data :) You might want to check on our WMI Troubleshooting guide. Some of the steps are less invasive than others, but you might want to do it in a scheduled downtime of the server.


PRTG Scheduler | PRTGapi | Feature Requests | WMI Issues | SNMP Issues

Kind regards,
Stephan Linke, Tech Support Team


Jan, 2019 - Permalink

OK after full backup error disappeard


Jan, 2019 - Permalink

That's strange. Let us know when the issue comes back - hopefully, that'll not be the case.


PRTG Scheduler | PRTGapi | Feature Requests | WMI Issues | SNMP Issues

Kind regards,
Stephan Linke, Tech Support Team


Jan, 2019 - Permalink