hello anyone can help me? in Notification Summarization method i choose >> Send first DOWN and UP message ASAP, then summarize time 60 minute if one device sensors turn off, then prtg send me first down message,then he begins collect information during 60 minute and send one report message. but i can't see during 60 minutes if other important device or sensor turn off ,only report show me ..

what is right method to choose? i dont want to get one sensors errors every minutes...

Article Comments

Hello there,

Then I would suggest to set Send all DOWN messages ASAP, summarize the others, this will send a notification for each sensor that enters "down" state or use a shorter summary period otherwise.

Kind regards,

Erhard


Nov, 2018 - Permalink

dont work. i simulated error status one devices sensor and i get error in mail its ok then i simulated another devices sensor and get erro in mail its ok . i want get massage if other sensors died in 60 minute.its fine but then turn on both devices sensors and agian simulated and turn off . and get massage agian.i dont want tu get(died) massage again same devices sensors during 60 minutes.


Nov, 2018 - Permalink

anyone can help me ?


Dec, 2018 - Permalink

I'm not sure I fully understand what you mean, maybe there is a misunderstanding how summarization works:
Send first DOWN and UP message ASAP, then summarize:
When receiving several DOWN or UP triggers, send each first notification immediately, then keep summarizing notification triggers into one message, regardless of sensor status.

Also check how those triggers are configured. If you set it simulated error for only a few seconds, but the state trigger is set to like "When sensor is down for 60 seconds", the trigger won't get activated.

In case "Send all DOWN and UP messages ASAP, summarize the others" does not do what you expect, then please contact us by email (support@paessler.com) and send us additional details, especially screenshots from the sensors you tested this with (tabs "Log" & "Notification Triggers" and from the notification templates as well)

Kind regards,

Erhard


Dec, 2018 - Permalink