Hi,

we are using several HP ProLiant Servers which we monitor with PRTG. A huge problem is that our hosts (which have only one PowerSupply) are shown as "Degraded" - because the second PowerSupply isn't present.

Is there any solution to get the sensor green?

thanks regards

Article Comments

Hi there,

The sensors work with lookups (furthermore the channels). To ignore the "error", simply open the channel settings of the Power Supply channel that displays "Degraded" and select under "Value Lookup" the "None" option. This will remove the lookup and the linked errors and warnings.

Best regards.


Jul, 2018 - Permalink

there is no Channel for Power-Supply. It is a "Devicesummary"-Sensor which means Degraded.


Jul, 2018 - Permalink

Hi there,

Is it really this sensor?
https://www.paessler.com/manuals/prtg/snmp_hp_proliant_system_health_sensor

This sensor has dedicated channels for the Power Supplies as displayed in the screenshot within that page.

Best regards.


Jul, 2018 - Permalink

yes it is the right one, but we have a overall state which means "degraded" which is not visible in the linked article:

we are using PRTG Network Monitor 17.3.32.2478


Jul, 2018 - Permalink

Hi there,

Then I am afraid it is not possible to hide the error without hiding all other errors for the "Overall"-Channel. So the only way would be to disable the Value Lookup for the "Gesamtzustand"-Channel. However this would disable all other errors and warnings as well for this channel.

Best regards.


Jul, 2018 - Permalink

is it possible to copy the sensor-code and define another one which shows green with one PSU?

the ILO status is also green, why does the sensor not read this result?


Jul, 2018 - Permalink

Hi there,

The status comes from the device itself. So PRTG monitors a certain value which can then be checked via a lookup. The OID used for the channel is:

1.3.6.1.4.1.232.6.1.3.0

You can query this via our SNMP Tester to check what URL is returned:
https://www.paessler.com/tools/snmptester

In most of the times restarting ILO helps to clear the issue. The values returned translate as:

other ( 1 ) , ok ( 2 ) , degraded ( 3 ) , failed ( 4 )



Best regards.


Jul, 2018 - Permalink