Hello, I configured my E-Mail to receive notifications in case of problem but I have this message as an error :

Erreur lors de l'envoi de ''Email'' : Echec de la connexion (''41.488.113.99")(Sensor/Source/ID: 1003/0/1).

Article Comments

Hello,

Thank you for the KB-Post. Assuming that "41.488.113.99" is intended to be the SMTP-Relay server here, then there is a typo in this IP, because the 2nd octet is too large. Please check the "Notification Delivery"-Settings in your PRTG and correct this IP. Does it work then?

best regards.


Jun, 2018 - Permalink

Hello, I apologize, there is a typo on what I wrote asking this question so I recapitulate, the message of this error is:

Erreur lors de l'envoi de ''Email'' : Echec de la connexion (''41.188.113.99")(Sensor/Source/ID: 1003/0/1).

Information you need to know : SMTP sending system : Direct routing using the integrated mail server (default)


Jun, 2018 - Permalink

Thank you for the clarification. Please change the notification delivery settings to use a fixed SMTP relay server instead of the default option. After providing the the connection details of the SMTP Relay server, including credentials, do email notifications work then?


Jun, 2018 - Permalink