Hello, PRTG Support,

I'm trying to get the value of password hash with the following API call "https://PRTG_hostname_or_IP_address/api/getpasshash.htm?username=myuser&password=mypass" and got the response: "You need explicit credentials (username/login+password) for this action"

The authentication of the user account has worked fine with both HTTP(S) and Enterprise Console . I've verified this issue with a user account newly created and it was the same result.

Are there any workarounds to get the password hash or troubleshooting tips? The password hash is used for implementation of auto-acknowledgement notification. The version of PRTG is "15.1.13.1382".

Thank you,

Shinichi Tawata

Article Comments

Dear Shinichi Tawata

This error message is trigged by either a wrong username or wrong password (to not provide hints if a particular user name exists.)

Please perform this action with the local PRTG admin account. Are you getting the admin passhash?


Mar, 2015 - Permalink

Hello, PRTG Support,

Thank you for your quick response. I've figured out that the Reserved Characters in password cause the problem. It works with URL encoding applied to the API call.

Thank you,

Shinichi Tawata


Mar, 2015 - Permalink