Hi,

i've installed PRTG Desktop and connect to the Server with my credentials on Port 443. After i restart my Computer the Desktopapp don't reconnect and if i check the credentials, i see they are not the same like i entered.

The new credentials are the default prtgadmin credentials with Port 80. If i change them i can login again until i restart.

best regards

Nico

Article Comments

Hello,

could it be the case that your AppData\Roaming folder gets cleared with every start? This would also remove the Desktop Client configuration.


Sep, 2020 - Permalink

Hello,

i checked it. My AppData\Roaming dont get cleared after every start. There are almost all files in. I deinstalled the Programm and installed it again but it did not change anything.


Oct, 2020 - Permalink

Hello,

i checked my AppData\Roaming folder and it doesn't get cleared the Files still exist. I Already reinstalled the Desktop App but it doesn't change anything.


Oct, 2020 - Permalink

Hello,

please check if the file "prtgdesktop.db" exists in ...AppData\Roaming\Paessler\PRTG Desktop\data

(The first part of the folder of course depends on the Windows user you are logged in.)

It appears like on your computer that file gets removed or reset with the restart.


Oct, 2020 - Permalink

Hello,

i fixed the Problem, there was a ".db-journal" File that rewrite the .db File everytime. I deleted the ".db-journal" file and now it works fine for me.


Oct, 2020 - Permalink