After update to latest version of my-prtg.com, all my IPMI sensor (on 3 clients) are in error. I delete and reconfigure, i execute command ipmiutil.exe health (see output velow) but i receive error: The request has timed out because the sensor is waiting for mutex. For more information, see https://helpdesk.paessler.com/en/support/solutions/articles/57133. (code: PE035) What can i do?
C:\Program Files (x86)\PRTG Network Monitor\Sensor System>ipmiutil.exe health -N XX.XX.X.XX -U (username) -P (password) ipmiutil health ver 3.18 Connecting to node XX.XX.X.XX BMC manufacturer = 002a7c (SuperMicro), product = 0838 BMC version = 3.65, IPMI v2.0 IPMI driver type = 6 (lan) Power State = 00 (S0: working) Selftest status = 0055 (OK) Chassis Status = 21 00 40 00 (on, see below) chassis_power = on pwr_restore_policy = last_state chassis_intrusion = inactive front_panel_lockout = inactive drive_fault = false cooling_fan_fault = false Power On Hours = 22703 hours (945 days) BMC LAN Channels = 1 Chan 1 AuthTypes = MD2 MD5 Straight_Passwd ipmiutil health, completed successfully C:\Program Files (x86)\PRTG Network Monitor\Sensor System>ipmiutil.exe health -N XX.XX.X.XX-U (username) -P (password) ipmiutil health ver 3.18 Connecting to node XX.XX.X.XX BMC manufacturer = 002a7c (SuperMicro), product = 0838 BMC version = 3.65, IPMI v2.0 IPMI driver type = 6 (lan) Power State = 00 (S0: working) Selftest status = 0055 (OK) Chassis Status = 21 00 40 00 (on, see below) chassis_power = on pwr_restore_policy = last_state chassis_intrusion = inactive front_panel_lockout = inactive drive_fault = false cooling_fan_fault = false Power On Hours = 24574 hours (1023 days) BMC LAN Channels = 1 Chan 1 AuthTypes = MD2 MD5 Straight_Passwd ipmiutil health, completed successfully
Thanks
Article Comments
I have the same issue with IPMI. Also Supermicro (X11) I could not get the Redfish Sensor working (always forbidden error). I bought and activated the SFT-OOB-LIC license but still not working.
May, 2023 - Permalink
@Smooth,
I would suggest that you open a support ticket for this issue. Please include screenshots from one of the affected sensors when opening the ticket.
Kind regards,
Sasa Ignjatovic, Tech Support Team
May, 2023 - Permalink
We reverted the changes made in the IPMI sensor in the latest PRTG version (23.2.84), which was released yesterday. I would suggest updating PRTG, and check if the IPMI sensors work again.
Kind regards,
Sasa Ignjatovic, Tech Support Team
May, 2023 - Permalink
Hello Simone,
Does your device use IPMI version 2.0?
If that is the case, I would suggest that you use our Redfish System Health Sensor for the monitoring.
Kind regards,
Sasa Ignjatovic, Tech Support Team
May, 2023 - Permalink