Hi,

I am looking for any option to integrate my ticketing tool with PRTG?

Any document/link should be helpful.

Thanks

Article Comments

Hello Sanoj,
Can you tell us which ticketing tool are you trying to integrate into PRTG?

Thank you in advance for your input!

Kind regards,
Johannes Beyerlein, Technical Support Team


May, 2022 - Permalink

Can you tell us which ticketing tool are you trying to integrate into PRTG?

>> ServiceNow is the ticketing tool.


May, 2022 - Permalink

Hello Sanoj,
As ServiceNow is a cloud-based ticketing tool we can integrate via mail notifications that automatically generate a ticket or by using the HTTP Action notification to call the services API.

Please get in touch with the ServiceNow support to inquire about how the queries need to be formatted to generate your desired ticket.

Kind regards,
Johannes Beyerlein, Technical Support Team


May, 2022 - Permalink