hi I installed PRTG on windos 7 sp1 32 bit. then I uninstalled it. now i can't install it again. the error code is: An error occurred while trying to read the source file: the source file "C:\User\...\appdata\local\temp\is-EQHVF.tmp\probe\{aap}\PRTGProbeUpdate.exe" does not exist

I have used four different setup file type. but in all of them, i have this error

Article Comments

Could you post the actual installer filename, please?


Mar, 2017 - Permalink

I didn't understand, what did you say, I used "PRTG Network Monitor 17.1.29.1427 Setup (Stable)" file.


Mar, 2017 - Permalink

Sorry, I meant the filename of the PRTG setup, but I assume it's PRTG Network Monitor 17.1.29.1427 Setup (Stable).exe?


Mar, 2017 - Permalink

Yeah, that's right


Mar, 2017 - Permalink

Any antivirus applications that might block the installer? Did you try to run it as administrator?


Mar, 2017 - Permalink

Hello Sisi,

Do you have try to save the setup file on your desktop before to run it.

We can see that setup try to run in a "temp area". Like had write Stephan, if you have an antivirus, this area can be problematic.


Mar, 2017 - Permalink

I have tried both of them, I disabled My antivirus, aslo I run file on my hard


Mar, 2017 - Permalink

Could you try to run it in a different user account?


Mar, 2017 - Permalink

Could you try to run the binary file in a different computer?


Mar, 2017 - Permalink