I updated to 16.4.27.6719 and now my core service will start normally but will shut down after a few seconds. Event viewer shows the service shuts down with ID 1000

Article Comments

Hello Matt,

Plese send us first using the PRTG Administration Tool on the core server (tab "Logs and Infos"). Make sure to enter PAE778154 as ticket id. I would then suggest to roll back your installation to the previous version. You find the installer for the previous version in prtg_install_destination\PRTG Network Monitor\PRTG Installer Archive\.

Note: In case you have remote probes running, those won't downgrade by themselves, you need to download the installer then from Setup | Downloads and run it manually on each remote probe in order to downgrade them too.

Kind regards,

Erhard


Oct, 2016 - Permalink

https://helpdesk.paessler.com/en/support/solutions/articles/76000065292-how-can-i-upload-log-files-to-paessler-support-team :)


Oct, 2016 - Permalink

Your configuration is messed up, here's how to fix it :)


Oct, 2016 - Permalink