Hi, I need to change the Prtg from the server that is actually installed, but the old system administrator didn't leave the setup files nor the serial, how can I get this?
Recover the setup files and license
Modified on 2025-06-10 21:59:40 +0200
Disclaimer:
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
Hi there.
You can find this within PRTG's web-interface. Within PRTG, head to Setup > PRTG Status. The're you'll locate the following information:
LICENSING
If you're unable to log-in or if your account does not have the required access level (Administrator), check the following KB-Post to reset the prtgadmin's password:
You can contact us with the license information above and we'll be able to confirm the license status/owner/e-mail. Additionally, you can locate the installer for the currently running version in these folders on your current server:
Best Regards,
Luciano Lingnau [Paessler Support]
Oct, 2016 - Permalink