Hi,

I keep getting the error stating that "could not retrieve passhash" when trying to login via the PRTG Mobile App for Android. I am using Android N Developer Preview 2 and understand that this may be the cause, but I figured I'd let you know so that this can be corrected before the new OS comes out.

I have tested connecting into my PRTG server via the browser and it works perfectly. In addition, I have done the API call for getpasshash through the browser and I do get the hash back properly.

Could you look into this and let me know if you find a solution? Thanks!

Article Comments

This is due to some changes in Android N's SSL library, requiring a fix in the PRTG server. It's been fixed in the PRTG Preview channel, so it should arrive in Stable before Google releases the final version of Android N.


Apr, 2016 - Permalink

Thanks for the info! I did update our server to "16.1.22.1932+ [Preview]", but I'm still getting the same passhash error. Is there a newer version of the preview in which it is fixed?


Apr, 2016 - Permalink

The fix is in 16.2.23.3265/3266. If the app still doesn't connect on Android-N after updating to that version, please let us know!


Apr, 2016 - Permalink

Thanks Matt! Works perfectly now!


Apr, 2016 - Permalink