System Health Temperatures for Cisco 6509-E failed to retreive the data

Since initial discovery, the PRTG installed 129 sensors but the one which checks the temperature is failing. Via snmpwalk we are able to check the temperature. The other 128 are working fine.

Sensor Type: SNMP Cisco System Health sensor Sensor: Sensor System Health Temperatures

On Device: Cisco 6509-E with Supervisor sup720-3bxl

Last Message: No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passwords etc) (SNMP error # -2003)

-----------------------------

The OID for temperatures is: 1.3.6.1.4.1.9.9.91.1.1.1.1.4

-----------------------------

For test, we did the following: Query the device for the entSensorValue (1.3.6.1.4.1.9.9.91.1.1.1.1.4).

    #snmpwalk -c public 172.16.5.1  .1.3.6.1.4.1.9.9.91.1.1.1.1.4
    9.9.91.1.1.1.1.4.15 : INTEGER: 1
    9.9.91.1.1.1.1.4.16 : INTEGER: 1
    9.9.91.1.1.1.1.4.17 : INTEGER: 2
    9.9.91.1.1.1.1.4.18 : INTEGER: 1
    9.9.91.1.1.1.1.4.19 : INTEGER: 20
    9.9.91.1.1.1.1.4.20 : INTEGER: 1
    9.9.91.1.1.1.1.4.21 : INTEGER: 21
    9.9.91.1.1.1.1.4.22 : INTEGER: 1
    9.9.91.1.1.1.1.4.23 : INTEGER: 20
    9.9.91.1.1.1.1.4.1001 : INTEGER: 19
    9.9.91.1.1.1.1.4.1002 : INTEGER: 28
    9.9.91.1.1.1.1.4.1003 : INTEGER: 22
    9.9.91.1.1.1.1.4.1004 : INTEGER: 28
    9.9.91.1.1.1.1.4.1007 : INTEGER: 19
    9.9.91.1.1.1.1.4.1008 : INTEGER: 23
    9.9.91.1.1.1.1.4.1009 : INTEGER: 0
    9.9.91.1.1.1.1.4.1010 : INTEGER: 0
    9.9.91.1.1.1.1.4.2001 : INTEGER: 16
    9.9.91.1.1.1.1.4.2002 : INTEGER: 25
    9.9.91.1.1.1.1.4.2003 : INTEGER: 26
    9.9.91.1.1.1.1.4.2004 : INTEGER: 0
    9.9.91.1.1.1.1.4.3001 : INTEGER: 17
    9.9.91.1.1.1.1.4.3002 : INTEGER: 20
    9.9.91.1.1.1.1.4.3003 : INTEGER: 19
    9.9.91.1.1.1.1.4.3004 : INTEGER: 24
    9.9.91.1.1.1.1.4.4001 : INTEGER: 25
    9.9.91.1.1.1.1.4.4002 : INTEGER: 29
    9.9.91.1.1.1.1.4.4003 : INTEGER: 0
    9.9.91.1.1.1.1.4.4004 : INTEGER: 0
    9.9.91.1.1.1.1.4.5001 : INTEGER: 20
    9.9.91.1.1.1.1.4.5002 : INTEGER: 20
    9.9.91.1.1.1.1.4.5003 : INTEGER: 0
    9.9.91.1.1.1.1.4.5004 : INTEGER: 0
    #
-------

Do you know how we can modify fix this issue and what is cause it?

Article Comments

For temperature we are using the following OIDs. Can you please walk these and post the results here?

1.3.6.1.4.1.9.9.13.1.3.1.2
1.3.6.1.4.1.9.9.13.1.3.1.6
1.3.6.1.4.1.9.9.13.1.3.1.3

Feb, 2015 - Permalink

I'm having the same issue on a 6509 - here are the walks for the OIDs you asked for:

[nagios@hqnms02 ~]$ snmpwalk -v1 -c public 172.20.1.1 .1.3.6.1.4.1.9.9.13.1.3.1.2
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.40010 = STRING: "VTT 1 outlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.40020 = STRING: "VTT 2 outlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.40030 = STRING: "VTT 3 outlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60010 = STRING: "module 1 outlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60011 = STRING: "module 1 inlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60020 = STRING: "module 2 outlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60021 = STRING: "module 2 inlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60030 = STRING: "module 3 outlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60031 = STRING: "module 3 inlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60040 = STRING: "module 4 outlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60041 = STRING: "module 4 inlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60050 = STRING: "module 5 outlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60051 = STRING: "module 5 inlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60054 = STRING: "module 5 asic-1 temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60055 = STRING: "module 5 asic-2 temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60056 = STRING: "module 5 asic-4 temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60057 = STRING: "module 5 asic-5 temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60058 = STRING: "module 5 asic-7 temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60059 = STRING: "module 5 asic-8 temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60060 = STRING: "module 6 outlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60061 = STRING: "module 6 inlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60064 = STRING: "module 6 asic-1 temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60065 = STRING: "module 6 asic-2 temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60066 = STRING: "module 6 asic-4 temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60067 = STRING: "module 6 asic-5 temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60068 = STRING: "module 6 asic-7 temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60069 = STRING: "module 6 asic-8 temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60070 = STRING: "module 7 outlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60071 = STRING: "module 7 inlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60080 = STRING: "module 8 outlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60081 = STRING: "module 8 inlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60090 = STRING: "module 9 outlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.60091 = STRING: "module 9 inlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.90050 = STRING: "module 5 EARL outlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.90051 = STRING: "module 5 EARL inlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.90052 = STRING: "module 5 EARL device-1 temperatu"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.90053 = STRING: "module 5 EARL device-2 temperatu"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.90060 = STRING: "module 6 EARL outlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.90061 = STRING: "module 6 EARL inlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.90062 = STRING: "module 6 EARL device-1 temperatu"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.90063 = STRING: "module 6 EARL device-2 temperatu"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.90090 = STRING: "module 9 EARL outlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.90091 = STRING: "module 9 EARL inlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.100050 = STRING: "module 5 RP outlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.100051 = STRING: "module 5 RP inlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.100052 = STRING: "module 5 RP device-1 temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.100060 = STRING: "module 6 RP outlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.100061 = STRING: "module 6 RP inlet temperature"
SNMPv2-SMI::enterprises.9.9.13.1.3.1.2.100062 = STRING: "module 6 RP device-1 temperature"

[nagios@hqnms02 ~]$ snmpwalk -v1 -c public 172.20.1.1 .1.3.6.1.4.1.9.9.13.1.3.1.6
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.40010 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.40020 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.40030 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60010 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60011 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60020 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60021 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60030 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60031 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60040 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60041 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60050 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60051 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60054 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60055 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60056 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60057 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60058 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60059 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60060 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60061 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60064 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60065 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60066 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60067 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60068 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60069 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60070 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60071 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60080 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60081 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60090 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.60091 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.90050 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.90051 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.90052 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.90053 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.90060 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.90061 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.90062 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.90063 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.90090 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.90091 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.100050 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.100051 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.100052 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.100060 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.100061 = INTEGER: 1
SNMPv2-SMI::enterprises.9.9.13.1.3.1.6.100062 = INTEGER: 1

[nagios@hqnms02 ~]$ snmpwalk -v1 -c public 172.20.1.1 .1.3.6.1.4.1.9.9.13.1.3.1.3
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.40010 = Gauge32: 33
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.40020 = Gauge32: 34
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.40030 = Gauge32: 30
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60010 = Gauge32: 29
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60011 = Gauge32: 28
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60020 = Gauge32: 29
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60021 = Gauge32: 28
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60030 = Gauge32: 28
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60031 = Gauge32: 27
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60040 = Gauge32: 27
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60041 = Gauge32: 27
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60050 = Gauge32: 36
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60051 = Gauge32: 26
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60054 = Gauge32: 56
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60055 = Gauge32: 40
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60056 = Gauge32: 57
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60057 = Gauge32: 44
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60058 = Gauge32: 44
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60059 = Gauge32: 60
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60060 = Gauge32: 38
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60061 = Gauge32: 27
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60064 = Gauge32: 58
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60065 = Gauge32: 44
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60066 = Gauge32: 61
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60067 = Gauge32: 45
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60068 = Gauge32: 45
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60069 = Gauge32: 63
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60070 = Gauge32: 28
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60071 = Gauge32: 27
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60080 = Gauge32: 34
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60081 = Gauge32: 27
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60090 = Gauge32: 32
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.60091 = Gauge32: 41
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.90050 = Gauge32: 32
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.90051 = Gauge32: 26
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.90052 = Gauge32: 0
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.90053 = Gauge32: 0
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.90060 = Gauge32: 32
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.90061 = Gauge32: 26
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.90062 = Gauge32: 56
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.90063 = Gauge32: 57
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.90090 = Gauge32: 36
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.90091 = Gauge32: 27
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.100050 = Gauge32: 33
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.100051 = Gauge32: 29
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.100052 = Gauge32: 45
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.100060 = Gauge32: 33
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.100061 = Gauge32: 29
SNMPv2-SMI::enterprises.9.9.13.1.3.1.3.100062 = Gauge32: 43

Feb, 2016 - Permalink

Can you please perform these walks with out SNMP Tester and send the results referencing this KB Article to support@paessler.com? Also please send screenshots of the error and the sensor that you are trying to add.

Feb, 2016 - Permalink

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