We're looking to use the maintenance window for sensors to ignore alerts during a planned outage. Does this also affect statistics in reports that include those sensors?

For example, we have an uptime report that we run monthly for upper management. When I select maintenance window for a group of sensors, will PRTG automatically suppress the maintenance time when calculating the uptime stats in the report?

This would be a very valuable feature as I wouldn't need to manually remove times from uptime reports for scheduled maintenance windows.

Article Comments

Dear Chris,

thank you very much for the KB-Post. Yes, it's actually exactly tike this, paused times are not accounted in reports (that includes manual pausing, schedules, maintenance windows and dependencies).

best regards.


Oct, 2013 - Permalink

Hi Torsten,

What about acknowledges?

What is the best practice for uptime? If I have a scheduled maintenance, do I use Maintenance windows( which pauses the sensor ) and if I have unplanned issues with the server, should I use "acknowledge" since it really is a downtime?

Thanks Patrick.


Nov, 2015 - Permalink

Patrick, yes exactly. That would be our recommendation, you're on the right track!


Nov, 2015 - Permalink