kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

MySQL Sensor, Value not readable
Hi, i try to read a value from a simple table. But always get an error "Die angegebene Umwandlung ist ungültig.". The sensor and the query are working fine when i don't process any values. The query itself is working fine ...
Tue, 10 Jun, 2025 at 10:17 PM
Dell Equallogic Sensor
Hi, found some threads about this being added to prtg, but I cannot find it within the software. Latest version (16.2.23.3270) installed. What am I missing? Thanks in advance. Best, Tim Article Comments Hello Tim, thank ...
Tue, 10 Jun, 2025 at 10:17 PM
It creates a wrong link %homem
I have a DNS entry 88.88.88.88:1111. Generate notifications, use the variable %homem, it creates a wrong link: http://[88.88.88.88:1111]/m/scannow.htm?id=%sensorid&action=0&targeturl=/m/sensor.htm?id=%sensorid How do I create a ...
Tue, 10 Jun, 2025 at 10:17 PM
I need to add a custom status icon that shows the state of the sensors of a library
I need to create an icon similar to this one but that works when i put the ID of a library: <!--Status Icons: Name and Status (Transparent Centered) XL--> <div class="map_object map_icon_large mapicon_status_transparent&quo...
Tue, 10 Jun, 2025 at 10:17 PM
No such instance (SNMP error 223) after reboot of Windows server
We are running v16.2.23.3270+ and are experiencing the error for one element in a custom OIDLIB from Cisco. When I conduct a Walk on 1.3.6.1.4.1.9.9.473.1.3.6.1.4 for either a host that is in error or not I get the proper response: Paessl...
Tue, 10 Jun, 2025 at 10:17 PM
Schedules and dependencies
Goodmorning, I'm trying to setup a better schedule for my sensors but I encountered some problem in understanding how the system of scheduling works. I've got a treemap similar to this: - Region1 > R1_Server1 >> R1_S1_S...
Tue, 10 Jun, 2025 at 10:17 PM
wmiapieventlogsensor - Einträge pro Sekunde
Hallo, wir monitoren mittels eventlogsensor success und failed Logins. Das funktioniert soweit auch gut. Allerdings wird das Ergebnis in "neue Einträge pro Sekunde" dargestellt. Gibt es hier eine Möglichkeit, dass sich die Werte...
Tue, 10 Jun, 2025 at 10:17 PM
Disable or Hide Welcome Page
Hello, How can I disable "Welcome to PRTG" Page in Drop Menu of Main Menu? Thank you very Much! Article Comments Open up <prtg app directory>\webroot\js\scripts_custom.js and add the following line: $(&quo...
Tue, 10 Jun, 2025 at 10:17 PM
Floating point numbers in EXE XML
How do I get the EXEXML sensor channels to automatically display floating point numbers with the decimals? So far I can get it to display them by overriding the automatic decimal places in each channel. Is there an easier way? My XML inc...
Tue, 10 Jun, 2025 at 10:17 PM
How can I change email body text for report email sending
I scheduled report with email sending to our customers. But the email body text do not correspond to our needs. We would like to customize the body text and edit it in French. How can I do ? Below is the text I received by email and that ...
Tue, 10 Jun, 2025 at 10:16 PM
Sensors not working after having a server time issue
Hi, Recently I had an issue in time configuration of my PRTG server. The date jumped to the year 2028 causing my PRTG graphs to not working anymore. I fixed the date, and enabled "Recalculate graph now"; however since then all m...
Tue, 10 Jun, 2025 at 10:16 PM
Change to Local PRTG Remote Probe
Hello ! I have installed PRTG locally, at 2 sites , and wanted one of them to install remote probe to display all in one enterprise console, the question is, how can I do to keep all sensors that already have defined on the site be installi...
Tue, 10 Jun, 2025 at 10:16 PM
Monitor Dell Server for Temperature, Power Supply and Other properties
I recently got my instance of PRTG queueing one of my xen servers via SNMP via the Dell System Health sensor. I want to use PRTG to monitor items like Temp, fan speed, and PSU conditions but I get value ranges from 1-14 with no more detail...
Tue, 10 Jun, 2025 at 10:16 PM
Updateing PRTG and Adding New License Key
I have just renewed my PRTG maintenance / support contract and received a new license key. I am currently running the following level of software: PRTG VersionPRTG Network Monitor 14.4.12.3510 x64 Auto-Update StatusVersion 14.4.1...
Tue, 10 Jun, 2025 at 10:16 PM
APC - Luftfeuchtigkeit
Guten Morgen, ich möchte gerne die Luftfeuchtigkeit im Serverschrank im Auge halten. Sensoren sind an der APC USV verbunden. Über den WebClient der USV sehe ich die Daten. SMNP ist eingerichtet, und mit PRTG verbunden. Alle Daten außer de...
Tue, 10 Jun, 2025 at 10:16 PM
WMI not working
Hi There I have recently installed PRTG and been struggling to get WMI working properly. A brief description of the environment: I have multiple servers in a workgroup, not a domain, on Vmware virtual environment. Servers are split across 3...
Tue, 10 Jun, 2025 at 10:16 PM
Updated to Commercial License, Now Services won't start
I purchased a commercial license of PRTG today and now it won't work. Every time I try and start the PRTG Core Server Service, I get the following: "Sorry, could not start PRTG Core Server (Web server) Could not start webserver ...
Tue, 10 Jun, 2025 at 10:16 PM
HP MSA 2040 - SSH Timeout
Hi there I Monitor a HP MSA 2040 with a SSH SAN Physical Sensor. Every now and then I got an error saying Timeout waiting for Response of the SAN. Restart the Controller may help. The Default values are used for this sensor, I tried to ...
Tue, 10 Jun, 2025 at 10:16 PM
SNMP HP ProLiant Physical Disk Sensor with iLO2, possible ?
Hi, Is it possible to make the SNMP HP ProLiant Physical Disk Sensor work with iLO2 ? I activated iLO 2 SNMP Alerts, Forward Insight Manager Agent SNMP Alerts (destination probe IP) and SNMP Pass-thru under iLO2 Web interface. Is th...
Tue, 10 Jun, 2025 at 10:16 PM
Windows Update Status
Windows Update Status Wir überwachen ca. 25 Server (virtuell oder Hardware) und haben mit 4 Server (alle Hardware mit Windows 2012 R2) Probleme. Wir haben Netzwerk Monitor bereits auf die aktuelle 16.2.24.4666 gebracht. Zwei Server we...
Tue, 10 Jun, 2025 at 10:16 PM
Oracle Monitoring
Hi, I have to get the number session on my PRTG console with command as select count(*) from sys.v_$session In old version, we could use Oracle SQL but new version with Oracle SQL v2 is not possible. How can I do Oracle query and get...
Tue, 10 Jun, 2025 at 10:16 PM
Can you see changed sensors on a map?
I am creating a new map and I would like to see a table with say the last 10 sensor changes displayed i.e. green to warning, warning to error, error to green etc. I want to be able to see that an object was down but was not changed to be ...
Tue, 10 Jun, 2025 at 10:16 PM
dont reveive mails during off hours
Hello Pässler Team Is it possible to observe all sensors but dont send notifications during certain hours? If we configure maintanance windows during night, we dont have any data in this period. If we configure maintanance windows for e...
Tue, 10 Jun, 2025 at 10:16 PM
Monitoring and alerting when high CPU and send a report that list top consumers
Hi, I am trying to find a network/server monitoring tool that enables me to do the following: Windows Server: When CPU goes over x% for more than x seconds, send a report/alert/notifications listing the top x processes at the time of t...
Tue, 10 Jun, 2025 at 10:16 PM
Can a traffic sensor ignore connection status?
We have a Brocade director SAN switch with over 180 fibre channel ports being monitored for statistics gathering only. Is there a way for the individual port to never alert and only collect stats? We have 194 SNMP Traffic checks and one ...
Tue, 10 Jun, 2025 at 10:16 PM
MS SQL v2 sensor has stopped working
We have just upgraded from 15.1.14.1778 to 15.2.16.2230 and out SQL sensors have stopped working - actually all except one. We have sensors added for our two SQL servers (2008 R2) that run a small SQL script, and they were all working per...
Tue, 10 Jun, 2025 at 10:16 PM
Scripted Multi Sensor Addition
Hi I have the following script (I know the output format isn't correct) that I would like to use to monitor a Hyper-v Cluster. Script Start ========== function Get-ClusterVM { [CmdletBinding()] param( [Parameter(Position=0,Mandator...
Tue, 10 Jun, 2025 at 10:16 PM
Scanning Intervals
Hello, What exactly are different compartments scan ? If the interval is 10 seconds . Data are collected over a period of 10 seconds and then pulled out of the standard , or every 10 seconds is performed in one measuring point? Sorry for ...
Tue, 10 Jun, 2025 at 10:16 PM
WMI Exchange Transport Queue sensor
I am trying to tweak a sensor: Sensor Aggregate Delivery Queue Length (All Queues) _total (WMI Exchange Transport Queue) with effective levels and was wondering if anybody can recommend a proper upper limit. I think out of the box it trigg...
Tue, 10 Jun, 2025 at 10:16 PM
Monitoring Files Linux
Hello, I would like to monitor files from my Linux device. The sensor 'FTP' only permit to check if FTP is OK but I need to monitor if files existed or modified. 'FTP Server File Count' is not working with Linux. Has...
Tue, 10 Jun, 2025 at 10:16 PM
Items limit on map ("Up Sensors" data table)
Hi, I'm using a map with object Data Table --> Up Sensors added. There is a group of devices pointed to this object on the map. But I've figured out, that the list displays only 50 objects - when I add the next devices to the gro...
Tue, 10 Jun, 2025 at 10:16 PM
Disabled SNMP debug log is huge
The SNMP debug log is growing at a prodigious rate even though "SNMP Debug Log" setting is set to "No Log (recommended)" in the Root > Settings > SNMP Compatibility Options area. I've tried turning it on and ...
Tue, 10 Jun, 2025 at 10:16 PM
Can i monitor whether a specific .bat file is running or not using PRTG?
in my application there is a .bat file that is running. I want to monitor it and i want know when it stops running? is this possible? How i can achieve this? Article Comments Dear Thiwanka As PRTG is no realtime monitor, you ...
Tue, 10 Jun, 2025 at 10:16 PM
web into remote devices
Have multiple remote probes, would like to use remote probe in order to login (HTML) to devices. Today need to login into remote network and login, prefer to use PRTG Map and point and click Thanks, Kuti Article Comments Hello...
Tue, 10 Jun, 2025 at 10:16 PM
Does PRTG supports Collectd statistics
Hi, i want to know if prtg suppports collectd statistics from our nexenta storage devices. Because it isn't recommended to use snmp for monitoring. I know there is a plugin for Nagios. I hope there is one for PRTG too. Article C...
Tue, 10 Jun, 2025 at 10:16 PM
Disk Quota Monitor
Hi , I am trying to setup a disk monitor alert on a server where Quotas per user are enabled. I didnt found yet the way to do it. Your feedback is much appreciated. Thank you Lampros P. Article Comments Hi, PRTG's Disk Spac...
Tue, 10 Jun, 2025 at 10:16 PM
Exactly tell me, what is meaning "traffic in" and "traffic out" in prtg?
i want to see "Speed received data" and "Speed send data" when i download or upload a file from internet ,so i install prtg in my computer and download a video from internet with IDM(intrenet download manager),but i hav...
Tue, 10 Jun, 2025 at 10:15 PM
MAPS: label and graph
Good afternoon, I've got a bandwidth sensor and usually I use the "Live graph (No labels)" object to represent it on maps. I want to make it better creating a div that has his background color related to the sensor status wi...
Tue, 10 Jun, 2025 at 10:15 PM
Posting a file to a webserver using a http sensor
Hello, I would like to post a 1MB-file towards a web-server in order to monitor the available bandwidth of the link periodically. Using a standard http-sensor with a GET method I am already able to monitor this in one direction. Using t...
Tue, 10 Jun, 2025 at 10:15 PM
how can i enabel Telnet feature in PRTG ?
Hi, i want to enable the telnet feature in PRTg so that i could remotly access the Router, Switches, Firewall. Kindly help me in that. Thanks. Article Comments There you go - only in the enterprise console, though :) Jul...
Tue, 10 Jun, 2025 at 10:15 PM
lpstat unix command
Hello, I'm wondering how to implement this command in to a script: lpstat | grep DOWN If a printer has status down then it has to get a down value in ptrg. I couldnt get started without a good sample, I think it has to be a ssh/...
Tue, 10 Jun, 2025 at 10:15 PM
Error using Windows Update Status Sensor
I'm using the windows update status sensor. When adding the sensor I get an error message saying: "Missing mandatory parameter Username (-user=) Missing mandatory parameter Password (-pass=)". Not sure how to remedy this error...
Tue, 10 Jun, 2025 at 10:15 PM
How to make a backup restoration
Must make a restoration of a backup based on a previous backup Article Comments Check out the following article: How to restore a previous configuration of PRTG :) Jul, 2016 - Permalink
Tue, 10 Jun, 2025 at 10:15 PM
Set sensor status to error if row count is bigger than 0
I'm trying to use the Microsoft SQL sensor to tell me if I find a certain value in the database. Now my simple approach was to use an SQL like this one: SELECT * FROM table WHERE value = myUnwantedValue So if I use the sql and simply ...
Tue, 10 Jun, 2025 at 10:15 PM
Sending PRTG notifications via Microsoft Exchange
Hi, Can you tell me if it is possible to use Microsoft Exchange to send email notification with PRTG? regards Eric Article Comments Hi, It will be possible to configure the Microsoft Exchange server to relay the notifica...
Tue, 10 Jun, 2025 at 10:15 PM
How can I monitor available disk space on a quantum dxi6702?
I try to monitor Available Disk Space on an quantum dxi6702. What can I do? Article Comments Hi Paxy, According to the manual of the manufacturer, the Quantum devices support monitoring via SNMP. Try to enable SNMP and see if ...
Tue, 10 Jun, 2025 at 10:15 PM
Why do alarm email notifications redirect to the mobile site?
In our email notifications, the links in the footer to acknowledge alarm, pause, etc. redirect to the mobile version of the site (e.g. https://prtgserver.url/m/...) I have reset the email notify template by saving it with a single * chara...
Tue, 10 Jun, 2025 at 10:15 PM
CPU Load Percentages > 100 & &lt; 0
I have a problem where the percentages for the CPU Load gathered from a certain probe are showing strange ranges. For example, in this screenshot you can see that the range is from <1% to 2,048,656%... The probes been updated to the late...
Tue, 10 Jun, 2025 at 10:15 PM
Use Log Tab data inside reports?
I have yet to dive into the templates but is it possible to add, for example, information from the Windows Event Logs sensor Log Tab? The Log tab lists the details of the Windows Event Logs, is it possible to use them in reports, which I ...
Tue, 10 Jun, 2025 at 10:15 PM
Dell Power Edge - Monitor RAID Level
I monitor a DELL Poweredge with the Sensors: - SNMP Dell PowerEdge Physikalischer.... - SNMP Dell PowerEdge Systemzustand Is one of them monitor the RAID Level? Or which Sensor monitors the RAID Level? Kind regards, Adrian ...
Tue, 10 Jun, 2025 at 10:15 PM
Domino database size
We have a Lotus Domino database server that keeps increasing in size. We would like to be able to monitor the database size. Is this possible withing PRTG? I believe the db type is NoSQL. Article Comments We have no "native...
Tue, 10 Jun, 2025 at 10:15 PM
Two hours time difference in WMI UTC Time
Hello, im monitoring some systems with the WMI UTC Time sensor. Every sonsor shows the wrong time (2 hours in past), but the difference are only some seconds. In the account settings is the correct time zone chosen and the server itself h...
Tue, 10 Jun, 2025 at 10:15 PM
APC Infrastruxure and Netbotz rack monitor
Has anyone successfully figured out a way to monitor a Netbotz rack monitor that is connected to APC Infrastruxure central? I am looking to get the environmental data from the Netbotz but am running into a few issues. The netbotz is o...
Tue, 10 Jun, 2025 at 10:15 PM
Custom EXE sensor: "A specified logon session does not exist. It may already have been terminated"
Hello guys, I'm trying to check backup files on remote device through custom senzor. I have script which works perfectly if I run it in Powershell, but if I set it into custom sensor, it doesn't work. Script is using credentials t...
Tue, 10 Jun, 2025 at 10:15 PM
Windows CPU sensor alert show top processes
Hi, how do you get the CPU usage alert to show the top CPU consumers for the time period? For example we get an alert that CPU is at 100% for 5 minutes, I want to know the top 5 processes using the CPU within the alert. Thanks A...
Tue, 10 Jun, 2025 at 10:15 PM
imap sensor shows different status
Hello, we have got an imap sensor which shows a warning state. But there is neither a warning message nor does any channel indicate a warning. Article Comments Could you try to recreate the sensor to see if that helps? Jul...
Tue, 10 Jun, 2025 at 10:15 PM
Execute program using powershell (db : mysql)
I've tried hundreds of times to try powershell script using execute program. When the sensor is down washed over, this value is inserted into the db. This work is well inserted, but parameter values is null.... What I have to do ?...
Tue, 10 Jun, 2025 at 10:15 PM
Powershell script for HpyerV replica
I'm trying to setup this Powershell script for HyperV replica located here Hyper-V Replication Status for PRTG I keep getting: Response not wellformed: "(<prtg> </prtg> )" (code: PE132) I have PRTG ins...
Tue, 10 Jun, 2025 at 10:15 PM
I am unable to see the complete message field
I have configured a syslog server in PRTG. The Message field has a lot of information which is only partially visible. Is there any way to see the complete information in the message or to make that field bigger. Please help out. Thank yo...
Tue, 10 Jun, 2025 at 10:15 PM
MAPS: graphs scale
Goodmorning, is it possibile in the graph object of the map set up a max value of the scale? I want to use a fixed max value in the Y-axis so that every graphs in the maps take the same scale. Atm I've got 12 graphs with different sca...
Tue, 10 Jun, 2025 at 10:15 PM
Monitoring Switches
I am using PRTG v8 and PRTG Traffic Grapher to monitor DELL switches in my office. A number of my switch ports go up and down all day. They are down for only a few seconds according to the email trail but it offers concern to me that ther...
Tue, 10 Jun, 2025 at 10:15 PM
How to access ms sql server database from PRTG?
i want to access ms sql server database and get some data and write some data in to it from PRTG. Is this possible? can you please describe the steps to do it? Article Comments Please have a look at our MSSQL Sensor. You can exe...
Tue, 10 Jun, 2025 at 10:15 PM
No OIDs found message rusulted when i scan OIDLIB using snmp tester
i want to monitor my JVM details. so i use native snmp interface process. i download the MIB file for jvm management and import and convert it into oid library using your MIB importerv3. i enable the snmp agent on the device and read device...
Tue, 10 Jun, 2025 at 10:15 PM
Reading the Monitoring Database
Hi I hope that you are well I am hoping to use PRTG in conjunction with some other systems to create ad-hoc or monthly reports for my Managed Services clients. I have seen that the database files within the Monitoring Database folder...
Tue, 10 Jun, 2025 at 10:14 PM
Custom Notification doesn't run PS script
Hi I created custom notification that should run powershell script and script writes some information to file on disk. This notification works when I click "Test" (in Account Settings - Notifications) - it creates file on disk. ...
Tue, 10 Jun, 2025 at 10:14 PM
Can sensor messages be used in Notifications .exe as a parameter
Hi, For example: Using Windows Event Logs sensor, filter for certain events, when it finds those events fire off a Notification which will run a powershell script, is it possible to use the last sensor message as a parameter for that sc...
Tue, 10 Jun, 2025 at 10:14 PM
Unable to monitor jvm using its native SNMP interface
I want to monitor my JVM details and there fore i am using native SNMP interface. I try to follow instruction which appear in your knowledge base. https://helpdesk.paessler.com/en/support/solutions/articles/59728-how-can-i-monitor-jvms-wi...
Tue, 10 Jun, 2025 at 10:14 PM
External DNS resolution.
Hi everyone, I'm wondering if it could be created a sensor for external DNS resolution that avoid to get an answer; in my DataCenter the reply for this DNS's is not allowed and therefore the sensor I create is not enough. For ex...
Tue, 10 Jun, 2025 at 10:14 PM
The server was stopped
I installed PRTG trial a week ago and ran through the tutorial. I have not had time to look into the software again until today and I am getting the below error. The server hosting the PRTG software has plenty of free drive space. PRTG Ne...
Tue, 10 Jun, 2025 at 10:14 PM
No such object (SNMP error # 222) for HP-UX Server
Getting error No such object (SNMP error # 222) for Sensor SNMP Linux Load Average Server is HP-UX. ANy idea about which community string we have to define in HP-UX snmpd.conf or iany other way we can deal with this Article Comments...
Tue, 10 Jun, 2025 at 10:14 PM
Moving device to another PRTG server
i want to move the devices from the free license to newly bought licensed server... note: Licensed server also got many other devices and groups in production. Article Comments Hello, Kindly note that it is not possible to mo...
Tue, 10 Jun, 2025 at 10:14 PM
WMI smart sensor issues
I have my two computers monitoring with PRTG, one is a server, second one has just probe installed. Both PC's have SSD + HDD and both HDD are monitored by smart sensor (WMI SMART .\PHYSICALDRIVE1). I have that sensor constantly turning...
Tue, 10 Jun, 2025 at 10:14 PM
PRTG SNMPv3 strings
Hi, I have inherited a PRTG server from the last person who worked here. One issue he didnt record the SNMPv3 strings anywhere. Cisco devices dont give these out, is there anyway PRTG can reveal the strings used? LittleAdmin A...
Tue, 10 Jun, 2025 at 10:14 PM
Can anyone tell me API format for using /a[i/objectmove.htm
I am trying to create a script to move objects from a base group to a sub group. My objects have the name of the sub group in the name field so I can logically locate the group ID to move them to. I see that I can duplicate an object to t...
Tue, 10 Jun, 2025 at 10:14 PM
Cisco ASA: Missing Power & Temperature sensor
Hello Support, I tried to use SNMP to monitor our ASA5545. It shows CPU, memory and interface, all works well, but I couldn't find sensor for power supply and temperature. Could you please let me know how I can setup it? Thanks, Fra...
Tue, 10 Jun, 2025 at 10:14 PM
I am unable to See My Syslog via Syslog Receiver Sensor ?
I am testing Prtg on windows server 2012 R2 when i add syslog receiver sensor on it it was unable to provide me syslogs of my machine. please gave me your suggestions regarding the issue. as same as i also add a laptop in the device with OS...
Tue, 10 Jun, 2025 at 10:14 PM
Process JSON response from HTTP POST request
Hi. Is it possible to process a JSON or XML response from an HTTP POST request? Of the HTTP sensors: "HTTP XML/REST Value" doesn't support POST. "HTTP Advanced" supports POST but doesn't support JSON/XML...
Tue, 10 Jun, 2025 at 10:14 PM
HTTP Advanced sensor's display Unsupported Media Type
Hello All, I'm trying to monitor a Webservices server using the HTTP Advanced sensor. In order to test my request I used SOAP UI, and from this tool I'm getting a correct server response. Then I copy/paste the same query into the PO...
Tue, 10 Jun, 2025 at 10:14 PM
Best setup/practise for clustering remote probes
We are looking to set up a new instance of PRTG . What I would like to know, is best practice for failover. So we envisage setting up the server on vmWare in the data center (i know you recommend physical, but we have some super power...
Tue, 10 Jun, 2025 at 10:14 PM
BGP routing table
I need to monitor a specific route in BGP routing table. If the route is in the table, it will give me a value. otherwise it will give me a different value. How can I achieve that? Article Comments Hi, currently this is ...
Tue, 10 Jun, 2025 at 10:14 PM
Vmware Sensor does not work anymore
Hello, my PRTG installation had an Update in the Morning to the 16.3.24.4980 i hat 2 installations of PRTG on both i hat install the new version. (16.3.24.4980) one of the installation is up2date and shows no errors. the other installatio...
Tue, 10 Jun, 2025 at 10:14 PM
MapQuest API not working anymore
Good morning, MapQuest is not supporting direct tile access anymore ("As of July 11, 2016, direct tile access has been discontinued.") The map provider "Nokia Maps" is still working. Article Comments Hi Fl...
Tue, 10 Jun, 2025 at 10:14 PM
Sensor HTTP - ECP Health Check
We have two of six Exchange 2013 servers who suddenly came up with the following error message: Failed to establish secure connection [Step 0] Socket Error # 10054 Connection reset by peer. [Step 1] Socket Error # 10054 Connection reset b...
Tue, 10 Jun, 2025 at 10:14 PM
custom sensors are unflexible
We have 2 custome sensors with powershell. One observing DHCP scopes and another checking the expiary date on certificates. These sensors work well until we change something. If we rename or delete a scope in DHCP, the sensor doesnt get any...
Tue, 10 Jun, 2025 at 10:14 PM
Read the .db file.
I would like to know how can I open the Database's PRTG. I'm making an application that will connect on PRTG and load some datas, but, I can't read the .db file. I did try with the Log Database.db. Other question: Where'...
Tue, 10 Jun, 2025 at 10:14 PM
PRTG recover
Hi, I have an old PRTG station that is running an old version of PRTG (v8.1). Is possible to upgrade it without problem? Otherwise, I would like to change the hardware, so I would like to install a brand new pc with the latest version of...
Tue, 10 Jun, 2025 at 10:14 PM
Fixing SNMP error # 223 by extending OID
Hello, I read all the posts here on error 223 and couldn't figure out why snmpwalk AND Paessler SNMP Tester 5.2.3 returned the same 223 error when SNMPTester was in "Custom OID" request mode. Had written a post requesting ...
Tue, 10 Jun, 2025 at 10:14 PM
I thought I had switched to 64-bit PRTG, but no
Discovered today that I have been running 32-bit version of PRTG ever since I moved it to a 64-bit Windows Server 2012 R2 server and reinstalled it there. I read in another thread that the installer actually installs a 32-bit version on a...
Tue, 10 Jun, 2025 at 10:14 PM
How to remove downtime line in report?
In reports templates there are downtime line (RED LINE), i just need utilization result in reports without downtime line. Could you help me to remove downtime line (RED LINE)? Thank you Article Comments In the report settings,...
Tue, 10 Jun, 2025 at 10:14 PM
Netflow problem
Hi i installed PRTG trial version trying to capture net-flow from ASA 5525 i opened Netflow tester for NetflowV9 and i can see the traffic on server but its not working so if you can help me in this issue Article Comments Hi M...
Tue, 10 Jun, 2025 at 10:14 PM
Syslog reciever sensor message format
Hi, we started using syslog reciever sensor, but I still dont know right message format. Could someone please give an example how the syslog message should look like to fill all columns (even "tag" and "data")? Thank...
Tue, 10 Jun, 2025 at 10:14 PM
Use vbscript with window credential return error
I use a vbscript custom sensor and set use Windows credentials of parent device but will return "Access denied. Please check your Windows credentials. (code: PE095)". But other sensor use WMI not return any error Article...
Tue, 10 Jun, 2025 at 10:13 PM
MapQuest Error: direct tile access has been discontinued
My maps are not shown. Instead the map shows a message with "As of July 11, 2016 direct tile access has been discontinued" and a link to: http://devblog.mapquest.com/2016/06/15/modernization-of-mapquest-results-in-changes-to-o...
Tue, 10 Jun, 2025 at 10:13 PM
Monitor FTP FOlder
Hi, I need to monitor usage (GB) of a folder, that is on a Public IP connected by FTP I create a sensor FTP, with IP, user/pass wtc. It woirks but It only can count the number of the files but not the dimension of files folders and sub. Is ...
Tue, 10 Jun, 2025 at 10:13 PM
sttop ping sensor
How I can to sttop the ping sensor because I dont want this information. Article Comments Hello, If you don't need the Ping or any other sensor, you can pause or delete that sensor. Best regards Jul, 2016 - Permalink
Tue, 10 Jun, 2025 at 10:13 PM
Multiple Context Name
Hello, I am attempting to setup PRTG for SNMP Printer sensor, to monitor the printers at my school. I have 3 different types of printers, all Toshiba's - Models 262, 263, 2040. The problem I have is that the 2040's will use SNMP...
Tue, 10 Jun, 2025 at 10:13 PM
Confusion about snmp settings at remote probe
Im running a PRTG server and added a python mini probe for Linux to monitoring some devices of a network via snmp. Working fine with v1. If I set the snmp rule at root (top of PRTG) to snmp v3 all sensors going to be weak. Inside the settin...
Tue, 10 Jun, 2025 at 10:13 PM
Apply device template to existing auto discovered devices
Hello, How do I apply a device/sensor template to existing devices that have had an auto-discover completed on them? I created a template based on an existing device, but when I tried applying that template to another device with differ...
Tue, 10 Jun, 2025 at 10:13 PM
Notification: executing a program
Goodmorning, I'm trying to let PRTG call through Skype but I'm having a strange behaviour. I tried two kind of call: A BAT file with this instruction: "C:\Program Files (x86)\Skype\Phone\Skype.exe" /callto:nick...
Tue, 10 Jun, 2025 at 10:13 PM
Limit of Registered Mobile Devices for push notifications
Hello guys, Is there any number limit of registered mobile devices in a single PRTG server? Maybe I need to put more than 100 mobile devices under my prtg server receiving push notifications. Please let me know if there is any condition...
Tue, 10 Jun, 2025 at 10:13 PM