kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Testing for failures
I want to setup some tests to make sure a firewall isn't leaking. For this, I need to count a failure to connect as a success and a connection as a failure. Is there a way to do this with standard sensors? Article Comments ...
Tue, 10 Jun, 2025 at 9:51 PM
SNMPv3
Does the current version of PRTG support SNMPv3 Traps please ? If not is it a feature that will be included in a later version ? thanks for your help.. Article Comments Dear Nik I am sorry, the PRTG Trap Receiver is still li...
Tue, 10 Jun, 2025 at 9:51 PM
DHCP-Sensor also returns reservations; that defeats the object
Hello team, I configured a DHCP-sensor on the probe device (= my workstation, with fixed IP 192.168.1.52) to be able to detect when we run out of IP-Address Leases; which happens regularly. This sensor checks with a regular expression i...
Tue, 10 Jun, 2025 at 9:51 PM
Sniffer sensor on remote prob
Hello, I just installed a remote probe. I did successfully connected the remote probe to the core probe. Now when I'm trying to add a sniffer sensor on the remote probe it seems that PRTG cannot see available network card to monitor f...
Tue, 10 Jun, 2025 at 9:51 PM
Determine OID for existing SNMP sensor
How do I determine the OID corresponding to an existing SNMP sensor? Article Comments Hello there, we appreciate your contact. What sensor are you referring to? If you've deployed an "SNMP Custom" sensor, you&#...
Tue, 10 Jun, 2025 at 9:51 PM
CPU load - average
Hi all I am currently trialing PRTG and this question could relate to majority of sensors not just CPU. Is there a way to have an "average" column to show the average CPU load, rather than minimum and maximum? I use the exam...
Tue, 10 Jun, 2025 at 9:51 PM
WMI Logical Disk I/O Sensor - setting free space limit
I'm trying to set limits for free space on the new (beta) WMI Logical Disk I/O sensor. But it seems that the limit logic is upside-down. What am I missing? Details: My disk currently has 87% free space. I set the lower warning limi...
Tue, 10 Jun, 2025 at 9:51 PM
HTTP-API: Bandwith of HTTP-API
Hello guys, can I update channels of SNMP-Traffic-Sensors over the HTTP-API? I wan't update the bandwith for my snmp traffic sensors. Thanks, Marco Article Comments Hi there, Please elaborate more detailed what infor...
Tue, 10 Jun, 2025 at 9:51 PM
Setting a State to Down when States are not acending
I have a Peplink Balance router that has the following states: disabled(1) disconnected(2) connected(3) connecting(4) activating(5) health-check-failed(6) disconnected-manually(7) A down state is either 2 or 6 and a warni...
Tue, 10 Jun, 2025 at 9:51 PM
Passive network sniffing with HP Procurve
I have a HP Procurve switch configured with port mirroring so that if I plug a PC with wireshark into the monitor port, I can see all the traffic. My issue is that it is on a seperate network to the main company network, and I would like to...
Tue, 10 Jun, 2025 at 9:51 PM
IIS Count Page Requests
I am wondering if there is a sensor that could monitor IIS8 and report back on how many times a specific ASP page on our website (which I specify) has been requested? Article Comments If you have access to the page code, the eas...
Tue, 10 Jun, 2025 at 9:51 PM
Displaying graphs for sensors
Is there a way to manually show graphs for sensors? For example, by default when I click the "local probe device", the page shows individual graphs for each of the basic sensors (ping, free disk space, etc). I recently added a ...
Tue, 10 Jun, 2025 at 9:50 PM
Providing username and password in the URL
Hello, I tried your solution from this topic https://helpdesk.paessler.com/en/support/solutions/articles/6793-how-to-make-prtg-accessible-by-providing-username-and-password-in-the-url But it didn't work. When I use for example: ...
Tue, 10 Jun, 2025 at 9:50 PM
reading in specific "snmp library" sensor does not match with actual value ??
I have added new snmp library to PRTG provided by the device vendor. but there is a problem in readings for a specific sensor which contains some kind of lookup table, for example if the returned sample is 24 then PRTG must display '32A...
Tue, 10 Jun, 2025 at 9:50 PM
Can PRTG Monitor vSphere Site Recovery Manager and vSphere Replication?
Greetings Support Team, Please I would like to know if PRTG can have Sensors that can monitor vSphere Site Recovery Manager and vSphere Replication, and or any other Disaster Recovery solution or Business Continiuty Applications like Zerto ...
Tue, 10 Jun, 2025 at 9:50 PM
VLANs for sflow sensor
I just installed version 16.4.27.7140 x64, and looking at the Sflow screens, which I really like (nice work) Is it possible to get VLAN info from the Sflow sensor. It appears from reading the forums that VLAN might only be available wit...
Tue, 10 Jun, 2025 at 9:50 PM
I cannot activate my commercial licensed version
I cannot activate my commercial licensed version on my server. The messages are: Activation failed. Activation: Check via activation1.paessler.com, result is \"License too old\. I install on new server and i didn't install on any s...
Tue, 10 Jun, 2025 at 9:50 PM
Watchguard system statistics MIB/sensor not giving correct values
Hello, I am trying to get the System Statistics MIB working for Watchguard firewalls. Specifically the OID: 1.3.6.1.4.1.3097.6.3.80.0 which is the OID for current connections within the watchguard firewall. The sensor is not providing ...
Tue, 10 Jun, 2025 at 9:50 PM
Sensor mit mehreren Kanälen, Wert anpassen multiplizieren / dividieren
Hallo PRTG Team, wir wollen unsere SAN / NAS Systeme per SNMP mit PRTG überwachen. Dazu möchten wir einen Sensor "SNMP Infortrend System Health" erstellen. Der Sensor hat mehrere Kanäle für Spannung, Temperatur, Lüfterzustand etc....
Tue, 10 Jun, 2025 at 9:50 PM
IP SLA sensor: what means error status ?
I have IP SLA probe on Cisco router that pings another router with interval of 11 seconds. So, during 1 minute I have 5-6 test pings. PRTG read status of this sensor every 1 minute. And my question is: what means error status of this sens...
Tue, 10 Jun, 2025 at 9:50 PM
Change PRTG Core Server IP Address
Hi All, We have a environment where our core server sits in a DMZ with many remote probe on different networks. We have been informed that we need to change the IP address of the core server so that it will sit in a different network. I...
Tue, 10 Jun, 2025 at 9:50 PM
Sflow records marked "other"
In my setup I'm seeing a lot of sflow data marked other (90% of records). Is there anyway to see why its not including these records. As far as I know all the packets are TCP and should be included, but it maybe one of the other crieria...
Tue, 10 Jun, 2025 at 9:50 PM
Average Sensor Uptime
Hi All, Is there a way to generate the average uptime of all sensors in PRTG, whether via a Report or a Sensor or Custom Sensor? I have so far attempted using the Factory Sensor to pull the downtime from sensor channels of a couple te...
Tue, 10 Jun, 2025 at 9:50 PM
Is there any way to modify the monitoring tab to show the alarms occrence and ceased time?
More description for the alarms Article Comments What monitoring tab are we talking about? Could you provide me with a screenshot that highlights the tab? Dec, 2016 - Permalink Unfortunately I can't send a capture h...
Tue, 10 Jun, 2025 at 9:50 PM
Android PRTG App does not register push notification properly
PRTG Network Monitor 15.1.13.1382 Latest Android PRTG App, running on Kitkat 4.4.4 PRTG App logs into my PRTG account just fine. Shows me updated data and even alerts me when warnings are set. However, it does not register for push noti...
Tue, 10 Jun, 2025 at 9:50 PM
PRTG Network Monitor could not be started,and could not start webserver for http://127.0.0.1:Socket
PRTG Network Monitor could not be started,and could not start webserver for http://127.0.0.1:Socket Error #10061, connection refused Article Comments Hello Viviana, This can have many reasons, could be a local virus scanner or...
Tue, 10 Jun, 2025 at 9:50 PM
Hosting a Website on PRTG Server
With PRTG Maps, we'd like to host a webpage that has an iframe of a PRTG Map. The site would be something like "networkstatus.companyname.edu" This page would show the map. As we make changes and test them out, we'd r...
Tue, 10 Jun, 2025 at 9:50 PM
SNMP Monitor for cron job
I have a cron job on a Linux box that I would like to monitor to confirm that it is running. I have SNMPD installed on the server but can't find the item to put in the snmpd.conf file to allow me to monitor it with a basic Linux library...
Tue, 10 Jun, 2025 at 9:50 PM
Dynamic Discovery Regeln möglich, wenn ja wie ?
Hallo PRTG Support, ist es per PRTG möglich, z.B. per selbst erstellter "Dynamic Discovery Regel" SNMP Werte zu lesen, anstelle dies händisch per SNMP Sensor (z.b. Tabelle) zu tun ? Beispiel, ein SAN oder Server mit etlichen Festp...
Tue, 10 Jun, 2025 at 9:50 PM
Generate a report from packet sniffer based on source
I use port mirroring to capture traffic from my switch, this feature works great. The Top Connections report every 15 minutes has helped diagnose a few problems already. However, I need to take this to the next level, I need to take the dat...
Tue, 10 Jun, 2025 at 9:50 PM
Worst Uptime Report
Hi all, I wanted to create a report showing sensor downtimes for the previous day. I tried a couple of templates and the "Top 10 Uptime/Downtime (based on uptime percent) template provided a good report showing Best Uptime and Worst...
Tue, 10 Jun, 2025 at 9:50 PM
Ping alert adjustment
Hi, Please forgive me as a newbie to PRTG. We have multiple ping sensors that appear to be too sensitive. How do I set the maximum response time higher to reduce the amount of alerts? And does this have to be done for each and every ping ...
Tue, 10 Jun, 2025 at 9:50 PM
Removing Notification Placeholder Headers
Is there anyway to disable headers when sending SMS notifications? For instance, I use the %commentsgroup placeholder which always begins with the line "Group Comments" and is not necessary. I am limited on characters when it come...
Tue, 10 Jun, 2025 at 9:50 PM
Use PRTG to monitor my microsoft sql database server
Hello I need an urgent help from you guys I would like to know how to use my PRTG to monitor microsoft sql db server. What are the components that would be monitored ? can it be used for disk space monitoring or performance etc... Regar...
Tue, 10 Jun, 2025 at 9:50 PM
ICMP ping traffic not showing in Netflow
Hello, I have the following filters on my Netflow sensor: SourceIP[10.5.1.130] or SourceIP[10.5.1.155] or DestinationIP[10.5.1.155] I have been running a continuous ping from an external device to 10.5.1.155 however I see nothing in my Ne...
Tue, 10 Jun, 2025 at 9:50 PM
Config sflow switch alcatel 6850
- I want monitor switch alcatel 6850 by sflow protocol. - I configed on switch by command: sflow agent ip X.X.X.X (IP switch alcatel) sflow receiver 1 version 5 address X.X.X.X (IP PRTG monitor) sflow sampler 1 1/1-24 sflow poller 1 1...
Tue, 10 Jun, 2025 at 9:50 PM
Values of SNMP and Packet Sniffer sensors didn't match
hi, I set up SNMP and packet sniffer sensors on my PRTG server for monitoring the bandwith of my network. I set up the polling intervals to 30 seconds. i observe that the total values (input + output) of SNMP sensors are not the same that...
Tue, 10 Jun, 2025 at 9:50 PM
Is there a fix to the "no such instance" error message? Below is a description of the issue
The Paris Cisco firewall monitor in PRTG was originally created with 86 different sensors. 17 of those sensors are RED, many with the message that “No such instance (SNMP error # 223) Article Comments Hi jmorant0, No Such Inst...
Tue, 10 Jun, 2025 at 9:50 PM
Out of date user agents
We have an Apache server running a sophisticated site. When I use the freeware version of your software (which I like very much) every click gets an error because none of your user agents support several of the features we need including Ge...
Tue, 10 Jun, 2025 at 9:50 PM
HP health monitoring
Hello, we have HP switch/ router in our environment we need to monitor the CPU/memory for all the devices can i know what sensor should i use to monitor it. we have different series of HP switch and router. Article Comments ...
Tue, 10 Jun, 2025 at 9:49 PM
SNMPERR_BAD_ASN1_BUILD (SNMP error # -11)
Hi, I'm trying to add a traffic sensor to monitor the bandwidth used in a couple of ports in a switch. When I run the Test with the Paessler SNMP Tester, with the OID needed, I get : Paessler SNMP Tester 5.2.3 Computername: JAPON I...
Tue, 10 Jun, 2025 at 9:49 PM
Problem with Custom Script on Exchange 2013
Hi, I try tu run some simply check on my Exchange 2013 Database server. I have DAG and want to be alarmed, when my database is moved to another node. I wrote script in Powershell: Add-PSSnapin Microsoft.Exchange.Management.PowerShell.Snap...
Tue, 10 Jun, 2025 at 9:49 PM
Trying to make Printer Toner Report via SNMP sensors
Cant find a template that reports the toner level data correctly. The sensors are working fine, I can see them in the dashboard, the templates provided don't really seem to be set up for what I am looking for. Article Comments ...
Tue, 10 Jun, 2025 at 9:49 PM
Report upcoming Maintenance
I would like to be able to send a report on a schedule to report upcoming maintenance periods for a specified period of time, I've been playing with the report options, but don't seem to be able to achieve it. Article Commen...
Tue, 10 Jun, 2025 at 9:49 PM
Remote Probe Failover
Hi, I have the following estructure: PRTG Core server using cluster, and 3 remote probes on diferent locations. If prtg core master fail, slave takes ON, ok! But if remote probe fail, i lost the monitoring whit my locations; My qu...
Tue, 10 Jun, 2025 at 9:49 PM
Move probe and its devices/sensors to a new server?
Hello there, We presently outsource our PRTG implementation but the remote probe for our company is on-premise and under our control. If I stood up a new PRTG core, is there a way to "repoint" our remote probe to that new core s...
Tue, 10 Jun, 2025 at 9:49 PM
Count Exchange mailbox by day
Hello, PRTG have not a specific sensor for count the number of received email in specific mailbox for analyse the statistics by day. I want a total number to incoming emails on specific mailbox, by day. (I already use the sensor for c...
Tue, 10 Jun, 2025 at 9:49 PM
Changing disk monitoring from % to Gb free
HI i am new to PRTG :-), Is there a way of changing disk monitoring so it is GB free and not % of disk free it is alerting on, right now on one of my disk i am getting an alert because there is 9 % free and the is on this it 90 Gb. i just ...
Tue, 10 Jun, 2025 at 9:49 PM
Can I add multiple groups to a Geo-Map?
Hi all. Our PRTG is setup by physical location. Our tree looks like this: Probe Server +-> Site 1 +-> Internet Service Providers +-> Primary +-> Secondary +-> Network Equipment ...
Tue, 10 Jun, 2025 at 9:49 PM
Live Data Traffic
Hi, Its possible monitoring network traffic on real time (1sec) ? Today graph configuration is every 5 min. Thanks Article Comments Hello Wlolato, Every scan will cause an outgoing query, for most sensors types it will req...
Tue, 10 Jun, 2025 at 9:49 PM
Remote probe restart automatically
Hi support I have installed the PRTG for monitoring my Exchange server 2013 with POP3 probe. When I go to my Exchange server any services.msc and stopped the POP3 services. I found that PRTG will restart the POP3 automatically. The symt...
Tue, 10 Jun, 2025 at 9:49 PM
How do I allow users to see all device / monitors
It's probably really simple .... Presently with our setup we have two users. The admin one and a read-only user. However I can't find where to configure it so that the user account can see all the monitors, devices, groups, etc th...
Tue, 10 Jun, 2025 at 9:49 PM
PING sensors are not given an ID when created
I think this all started when we updated PRTG version, right now we use PRTG 16.2.24.3792+, is this a bug or a feature? And it is fixed with the last version of PRTG? Article Comments Dear Rustic Every sensor should have an ...
Tue, 10 Jun, 2025 at 9:49 PM
in Benachrichtigungs mails Zugriff nicht gestattet für "letzte Messung" usw
in Benachrichtigungs-Mails ist für die Punkte "letzte Messung", "letztes OK", letzter Fehler" usw. immer der Status "Zugriff nicht gestattet". Wo ist die entsprechende Berechtigung einzutragen? ...
Tue, 10 Jun, 2025 at 9:49 PM
Warning with new certificate sensor
Dear all During the last update, I had to switch all the certificate expired measuring sensors to the new sensor and it has been depreciated. I now have one sensor, for www.hear-the-world.com, which reports a warning with the message that...
Tue, 10 Jun, 2025 at 9:49 PM
PRTG Deployment
can PRTG be deployed on two different locations (networks) to access the same sensor at same time? Thanks. Article Comments Hi Arayes, There are two ways to monitor the exact same values from two different locations: PRTG i...
Tue, 10 Jun, 2025 at 9:49 PM
Sensor to display average ping on a specified group
For example I have 3 ping sensors on a group and I want to know the average ping. Is there a sensor that can display the average ping from those three ping sensors inside a group? or could it be done with custom sensor? Article Co...
Tue, 10 Jun, 2025 at 9:49 PM
SSH script sensor returning login splash screen
We are using PRTG version 16.4.27.6846+ I have created a custom bash script to count files in a virus quarantine folder and an SSH Script Sensor to run the script and check results. However, the sensor fails with PE132 "Response no...
Tue, 10 Jun, 2025 at 9:49 PM
How can I monitor Oracle 8 databases?
SQL v2 sensor only suports Oracle 10.2 or higher. There is a way to monitor Oracle 8? Article Comments Dear Luis, Thank you for your knowledge base post. With the new versions/improvements we only support version 10g and upw...
Tue, 10 Jun, 2025 at 9:49 PM
PRTG Map: Device Tree with special Identification?
Hello and a happy new year, we have a device tree in the PRTG which is designed in such a way that devices were created in subfolders for which two SNMP sensors were set up. One sensor is labeled "Data", the other one is label...
Tue, 10 Jun, 2025 at 9:49 PM
WMI error 800706BE: The remote procedure call failed
Hello, I'm trying to use PRTG Network Monitor on a Azure VPSs System (some VPS linked through Logmein Hamachi VPN) I installed the PRTG on one VPS and I want to test performance from another VPS. I could do it, I could get informat...
Tue, 10 Jun, 2025 at 9:49 PM
How do I simply add a PING to a IP??
I've spent the last 20 min trying to add a simple PING sensor to a certain IP address, but theres NO option only pings itself which is NOT useful for Internet Downtime. I need it to ping a specific IP/Domain. How do I do this? Theres N...
Tue, 10 Jun, 2025 at 9:48 PM
New device discovery notification
I want to get an alert when a new device is auto-discovered. The KB article is from 2010 and doesnt apply to my 16.4.27.6720 version. How can I get an alert (email) when a new device is discovered and added? Article Comments Dea...
Tue, 10 Jun, 2025 at 9:48 PM
How can I drawn more than one line between the devices on the Map?
Hello Paessler, I need to make a map based on a ring topology, and every node will have around 4 links (redundant fibers). Is there any way I can draw more than one line between the devices? So far I can just drag the link from one device t...
Tue, 10 Jun, 2025 at 9:48 PM
Monitor Unifi AP's
Maybe this is a long shoot, but I thought I would ask anyway. I have a Unifi AP and from what I can understand it should be possible to obtain some data from it. I have read through some forum threads and also contacted Unifi support rega...
Tue, 10 Jun, 2025 at 9:48 PM
monitoring of percipia paralax services
Hello, I would like to add services on one VMware server that is running in customer network. On this server there are running Percipia servicies - Paralax, for hotel phone system. Is it possible to monitor or somehow track status of th...
Tue, 10 Jun, 2025 at 9:48 PM
New Alertmail after Maintenancewindow
I have a little confusing problem with PRTG: Initial situation: a group in PRTG for a remoteoffice with a probe for this network. Some Sensors in this group are in an alarmstate, i pause the whole group because of some maintenance (e. g....
Tue, 10 Jun, 2025 at 9:48 PM
PRTG display only one channel "response time" for any sensor I am trying to create for a specific de
I added a SNMP library to monitor the input, output and other parameters for a device. The problem is when I added the sensors, PRTG displays only one channel which is "response time" regardless of the sensor I create (I tried thr...
Tue, 10 Jun, 2025 at 9:48 PM
Cover page in reports?
Hi there, Is there a way to generate a cover page in the report output? I've tried modifying the reportheader.htm and using the Introduction setting the report settings but they simply add some extra content onto the first page. I'...
Tue, 10 Jun, 2025 at 9:48 PM
Not receiving flows - Netflow v5
I have a PC setup with the Network Monitoring tool. I have it configured to pull the data from one of my routers, but I am not receiving any data. Firewall and Antivirus have been disabled. Here is the configuration from my router: ip f...
Tue, 10 Jun, 2025 at 9:48 PM
Generate Report with new added sensors
Dear PRTG I Would like if I can generate a report with the newest sensor, like 'added/deleted' in last week/day etc. regards Article Comments Hi there, If I understood you correctly you can get a list of sensors s...
Tue, 10 Jun, 2025 at 9:48 PM
Can't create SNMP Library sensor
I am trying to add an SNMP Library sensor to an Eaton UPS. I have downloaded the MIB file from Eaton, imported it with the Paessler MIB Importer, and the oidlib file shows up in the snmplibs folder on the server. When I select SNMP Librar...
Tue, 10 Jun, 2025 at 9:48 PM
Can you assist me with planning a large installation of PRTG Network Monitor?
I would like to plan a large installation of PRTG. Can you assist me? Article Comments This article applies to PRTG Network Monitor 16 or later Site Planning for PRTG Network Monitor When planning your PRTG installation, con...
Tue, 10 Jun, 2025 at 9:48 PM
Disk space sensor threshold setting not working
I am trying to figure out how to stop certain disk sensors from showing as down - i need them to show as warning - where do I change this? All KB articles seem to relate to channels, but I have tried setting the limits in there and it does...
Tue, 10 Jun, 2025 at 9:48 PM
IPFIX sensor with multiple sources
Hello, We want to send IPFIX flows from several devices. Door do we need to run each flow to a different port or do we run all the sensors on one port with the source IP setting being enough to send the data to applicable sensor? Thanks. ...
Tue, 10 Jun, 2025 at 9:48 PM
Spam Devices after Auto Discovery
hi, i did download 30 trial to try . I configured smtp yesterday and got it communicated. Today i run auto discover and it came with bunch of spam looks a like devices. Any help of why would be appreciate or how to prevent of happening. Th...
Tue, 10 Jun, 2025 at 9:48 PM
How to monitor web application throughput?
I am trying to monitor the throughput our Web Server has (which contains 3 web applications). I would like to be able to break down how much bandwidth is used by the different ports that are used for our http and https web applications. I...
Tue, 10 Jun, 2025 at 9:48 PM
XML Custom EXE/Script Sensor 1 credential issue
Hi, We are starting to use XML Custom EXE/Script Sensor but what ever I try, i get the error; Access denied. Please check your Windows credentials. (code: PE095) I've tried my Windows-setting with computername, or without or wit a...
Tue, 10 Jun, 2025 at 9:48 PM
SQLv2 sensor stopped working
Hi, We´ve migrated succesfully to the SQLv2 sensors, but one day after the migration all the sensors stopped working with the error: Could not load file or assembly 'Paessler.Xml, Version=1.0.0.0, Culture=neutral, PublicKeyToken=nul...
Tue, 10 Jun, 2025 at 9:48 PM
What is the syntax for "WMI Tester"
Is it possible to enter a query in WMI Tester advanced tab to pull more than one piece of data? For example SELECT SerialNumber FROM Win32_SystemEnclosure SELECT Model FROM Win32_SystemEnclosure I've tried multiple ways, but alwa...
Tue, 10 Jun, 2025 at 9:48 PM
Can I stagger sensors coming onto a schedule?
We have a number of sensors on a schedule to not trigger overnight. At 9 am when they start up again, they all fire up within a short time of each other. Many of these sensors involve querying a database, so we get a spike in database re...
Tue, 10 Jun, 2025 at 9:48 PM
Remote Powershell on non-domain hosts
Hi, I wrote a ps1-Script that executes remote on hosts to monitor connectivity of routes: param ( [string]$computerName = "127.0.0.1", [string]$target = "127.0.0.1" ) Try{ $res = Test-Connection -Source $computer...
Tue, 10 Jun, 2025 at 9:48 PM
Ich kenne mich nicht aus!
Hallo, wie fange ich an, dass System einzurichten. Was ist sinnvoll? B. Zetzsche Article Comments Sehr geehrter Zetzsche Der allererste Einstieg in PRTG ist etwas überwältigend. Wir haben uns aber bemüht, den Funktionsumfang i...
Tue, 10 Jun, 2025 at 9:48 PM
Cisco ASA 5506X bandwidth sensor
Dear all, We recently added 12 Cisco ASA 5506-X Firewalls in our PRTG network monitoring. When we execute an auto discovery we see several sensors, but we are experiencing problems with the bandwidth sensor. The bandwidth sensor for th...
Tue, 10 Jun, 2025 at 9:48 PM
dose PRTG try to scan all the device's port 3389 in the network by default?
i have installed PRTG demo version in my VM merchine last friday. after testing i shutdown the program and kill the process in the windows Task Manager. today, when i came back to my office, my security app detect PRTG still working and kee...
Tue, 10 Jun, 2025 at 9:48 PM
How to find out all columns in the map table
I am not sure, if there is similar question answered here, but I cannot find it. Is it possible to find out all columns in the table? For example: <!--Data Tables: Channels of a Sensor--> <div class="map_object map_table&qu...
Tue, 10 Jun, 2025 at 9:48 PM
multiple sensor with different colors
i want to add multiple sensor which already created to the same graph but with different colors Article Comments Dear gamaleldepaty, Thank you very much for your knowledge base post. May I ask you kindly to further clarify...
Tue, 10 Jun, 2025 at 9:47 PM
Webserver Stress Tool: error while testing https url
When I test my API with https protocol I receive an error. The url is correct and I can see the result of a simulation using the "URL recorder" tools. 6/01/2017 10:14:27: 1 URLs 16/01/2017 10:14:27: URL#1: GET https://www.****...
Tue, 10 Jun, 2025 at 9:47 PM
Sensors down after PRTG update
I have updated PRTG to version 17.1.28.1032. Ever since doing this update, the sensors on PRTG are sending me e-mail notifications with different errors. This seems to happen randomly but it usually has seemed to occur in the early morning ...
Tue, 10 Jun, 2025 at 9:47 PM
NetApp cDOT System Health SOAP sensor does not see both nodes
NetApp cDOT System Health SOAP sensor is not seeing both the nodes in the cluster. It is only listing the cluster's UUID identity as a node instead of the 2 individual nodes. Our NetApp cluster is running cDot version Ontap 9.0. Is 9...
Tue, 10 Jun, 2025 at 9:47 PM
Custom Sensor Python Advanced
Hi friends. I'm trying to create a Custom Sensor Python but, everytime that I edit the default script structure, I got a ERROR: XML: Structural error in xml file, 1 open items. -- JSON: O JSON retornado não corresponde à estrutura e...
Tue, 10 Jun, 2025 at 9:47 PM
How to monitor ping from remote hosts
Sometimes it's neccessary to monitor connectivity from a certain remote host instead of the probe, e.g. to monitor VPN routes the probe isn't part of. The default PING probe doesn't provide that feature. Article Comments...
Tue, 10 Jun, 2025 at 9:47 PM
Threshold accumulative notification
How exactly the threshold notification works ? If i set a threshold notification for packet loss whenever goes beyond 10% for at least 600secs (10 min) when the notification trigger ? It is if during those 10 min packet loss get to 10% on...
Tue, 10 Jun, 2025 at 9:47 PM
Python Script Advanced Sensor - How to add additional modules in PRTG python
I would like to update my PRTG python with additional modules(wmi, pywin32) that required for my Python Script Advanced Sensor. I tried to update python with pywin32 but i am getting the below error, File setup.py, line 16, in <modul...
Tue, 10 Jun, 2025 at 9:47 PM
Implementing Python script
We have successfully written an Pyhton Script that querys the Overall System HEalth of ESXi Hosts (that is not yet avaiable in PRTG told by support) We are getting an String Value back from this Script. Is there any way to implement thi...
Tue, 10 Jun, 2025 at 9:47 PM
Users/users group administration
Hi Paessler, I'm working on monthly report that is required to know how many users are in a specific user group in prtg. Just wondering if there's a way to automate this via API without logging on and manually check on prtg - syst...
Tue, 10 Jun, 2025 at 9:47 PM
WMI Windows Service Monitoring - Service not found (code: PE010)
We monitor two Windows services on two different Windows servers. At a seemingly random interval - but possibly when the Core is rebooted - the service changes from being monitored without issues to showing "Service not found (code: P...
Tue, 10 Jun, 2025 at 9:47 PM
Core Servers Sync Access Keys
Hi Team, Hopefully this is a simple question that I'm missing an obvious answer to. I'm adding a couple of new remote probes into my core installation. The problem I've faced is the access keys from the primary server doesn...
Tue, 10 Jun, 2025 at 9:47 PM
Can't access to the web application and Enterprise Console
Hi, Recently we lost the access to the web pages administrations. The Enterprise Console can't access to the data. It seem to be the prtg-core service that freeze. I have received a mail from the prtg server, this is the message : T...
Tue, 10 Jun, 2025 at 9:47 PM
PRTG Map View: Custom Map -> Filter possible?
Hello everybody, We use PRTG to monitor different network devices via SNMP. 2-3 sensors were set up for each device. In the PRTG Map view, we have created a custom object, which only shows devices and since when they are no longer acces...
Tue, 10 Jun, 2025 at 9:47 PM