kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

How can i add sensor to Monitoring the Excel Sheet
I want to raise an alert once the file size of C:\xyz\Copy of abc.xlsx on Server: xyzserver is less than 50KB. Article Comments Hello there, You can do this with a File Sensor. The file needs to be on a network share on the re...
Tue, 10 Jun, 2025 at 8:44 PM
Can we use PRTG as asset management ?
Hello We would like rouse PRTG to show and store devices serial number , IP address , MAC address , what configuration on that device and licenses installed The idea to use this report as centralized asset management and configuration...
Tue, 10 Jun, 2025 at 8:44 PM
PRTG- How to get wifi bandwidth reports
Hello, I am very new to PRTG and was wondering how to get wifi bandwidth reports for wireless network SSIDs? How can I view my wireless networks? I have 5 of them. Thanks, Ken P. Article Comments Hello Ken, We appreci...
Tue, 10 Jun, 2025 at 8:44 PM
Windows update Powershell sensor error PE205
We are starting to get sensors in error for Windows updates with the following error. Could not retrieve update data. Please make sure your WSUS is configured correctly. (code: PE205) The servers in question are all Windows 2012R2. We d...
Tue, 10 Jun, 2025 at 8:44 PM
Solid Server Efficient IP
Hi, I would like to know if someone already use PRTG to survey Synchronisation status between two Solid Server (Efficient IP). I tried to enter some OID in PRTG without success, Thanks for help, JJérôme Article Comments ...
Tue, 10 Jun, 2025 at 8:43 PM
Missing the refresh button in the new web UI
How can I refresh the PRTG page in the new web UI without clicking the browser refresh button and causing a full page reload? In the old UI there used to be a little button in the top right hand corner that I would use a lot. Can't se...
Tue, 10 Jun, 2025 at 8:43 PM
Offline licence activation after version update?
I installed 18.1 over my current 17.1 installation of PRTG. After then install and reboot i was asked to verify my licence. The server does not have internet access so I selected offline verification. After generating the activation file I ...
Tue, 10 Jun, 2025 at 8:43 PM
Difference between show interface, RSPAN and Netflow v9
Hi, I have connection scheme Cisco 6500 ---- Cisco 3925. I collec data from 6500 (RSPAN tx) and 3925 (Netflow ingress). Why Netflow values on 3925 differs from RSPAN 6500 and show interface command on 3925 (it`s same)? Thanks. A...
Tue, 10 Jun, 2025 at 8:43 PM
Different Mail templates for different users
Hi Folks, I created 2 templates and want to assign these template to the notification definitions. In my example there is one detailed template for internal use and one rude template with basic information for external use. is there any w...
Tue, 10 Jun, 2025 at 8:43 PM
Count of Oracle Open Sessions
I am trying to figure out how to get a count of the number of open sessions on our Oracle database. I have the sample Oracle SQL script running which grabs the up time, so I am at least able to connect to Oracle. But, trying to get the scri...
Tue, 10 Jun, 2025 at 8:43 PM
Disable Down (Partial) status
We are looking for a way to disable the "Down (Partial)" status. It's causing false-positives and confusion for users, so our users start to ignore the status. A sensor should go to "Down" when the master node sa...
Tue, 10 Jun, 2025 at 8:43 PM
SSL certificate expiration
We upgraded our monitor to version 16.3.25.6124+ In this version, the sensor HTTP SSL certificate expiration has been replaced by SSL certificate Sensor. The HTTP SSL certificate expiration sensor worked fine without any problems. But...
Tue, 10 Jun, 2025 at 8:43 PM
Copying location data across installations
Hi PRTG. I mirrored a core installation we have of PRTG onto a second host to even out the load however someone had made changes to the location data for a number of devices and groups putting them geographically in the right place rather...
Tue, 10 Jun, 2025 at 8:43 PM
vCSA 6.5 SSH Disk Free
Hello Is anyone using SSH sensors like "Disk Free" on vCSA 6.5? Looks like none of the ssh sensors are working... I guess the problem is OS related as PRTG does not know VMware's Photon OS? Sensor results: {{{Result of...
Tue, 10 Jun, 2025 at 8:43 PM
What OIDs are used for the CISCO UCS System Health Sensor?
I am attempting to set up some sensors for a Cisco UCS server to monitor its health and check for active faults. I have tried the built in SNMP Cisco UCS System Health sensor which does give accurate results. However we would like to be abl...
Tue, 10 Jun, 2025 at 8:43 PM
PRTG Update fehlgeschlagen
Das automatische Update konnte nicht richtig installiert werden. Es erschien weder eine Meldung noch einen Fehler. Die Dienste können jetzt auch nicht mehr neu gestartet werden. Auch manuell nicht Connecting to: http://......... failed.: ...
Tue, 10 Jun, 2025 at 8:43 PM
google maps in the prtg
hello i am worknig on wisp company. we have radiolink antena .i want to see this devices on the real map.how can i do that Article Comments For each device, there is a Location field in the Settings tab. You can populate this ...
Tue, 10 Jun, 2025 at 8:43 PM
PRTG Push Notifications not using configured Sound
I have previously had the push notifications configured and it was tested using the Siren sound using both Iphone and Android phones. Everything worked fine during the testing. No changes were made to the system except for updates to the ...
Tue, 10 Jun, 2025 at 8:43 PM
SSH disk free sensor/ no working/ No channel
Hello, i need help In the monitoring console add a device In the properties of the device I add the administrator credentials of the Linux system I add the sensor SSH Disk Free, in the settings I write disk partitions. There is no channel i...
Tue, 10 Jun, 2025 at 8:43 PM
How i display down sensors by most recent to older
Hello, I want to display DOWN Sensors table on a map in order the most recent on top to the older one. Actually it's the older on top. I don't find how to. Is possible to display the value of "down for" like Alarms sma...
Tue, 10 Jun, 2025 at 8:43 PM
Applying SSL certs within PRTG - Creating the Certificate Signing Request
As much as I love PRTG, I am disappointed with the SSL interface. With most other internal sites that I manage, it's as simple as generating a CSR within the application, applying it to the site certificate manager and uploading the .c...
Tue, 10 Jun, 2025 at 8:43 PM
Point in time viewing of PRTG Graphs
Quite often when investigating an outage I have a need to select a particular point in time (say 2 days ago betwen 7 and 8pm) and would like to be able to quickly navigate around different devices & sensors to view what they were seeing...
Tue, 10 Jun, 2025 at 8:43 PM
No Netflow Data in PRTG
I have a Fortigate 100D firewall and I am trying to monitor Bandwidth through PRTG. I am trying to use NetFlow V5 sensor but it is not populating any data. If I turn off PRTG services and use NetFlow tester it sees packets reaching my PRT...
Tue, 10 Jun, 2025 at 8:43 PM
Update has broken PRTG
This morning, I updated to the contemporary release of PRTG. This is something I do with fair regularity - the last installation would not have been more than a month or two old. For the first time ever, the service has not restarted and...
Tue, 10 Jun, 2025 at 8:43 PM
Don't have Setup API menu option
I don't have the Setup>PRTG API under my menu. What needs to be set to enable this? Article Comments If you just hover over the "Setup" menu entry, a dropdown will appear and the API is shown - or is it? :) ...
Tue, 10 Jun, 2025 at 8:43 PM
PRTG Probe Service is stopping
Hi. When I open PRTG console, it shows an error which is "Monitoring may be incomplete or inaccurate because one or more parts of PRTG are not working properly!". Then I've checked service menu. PRTG Core Server Service is ...
Tue, 10 Jun, 2025 at 8:43 PM
REST Custom Sensor - Example for Bitcoin via coindesk
Hello there, I wonder if the new and shiny REST Custom BETA can be used to keep track of bitcoin prices (or other stocks). Does anybody have a working example? Best Regards, Article Comments This article applies to PRTG ...
Tue, 10 Jun, 2025 at 8:43 PM
PythonMiniProbe on Ubuntu 16.04 ( Snappy )
Hello, the PythonMiniProbe dont work on Ubuntu 16.04? The Probe dont connect to the PRTG Core Server. Greetings Geist202 Article Comments Hi Geist, Did you already check if all https://helpdesk.paessler.com/en/support/so...
Tue, 10 Jun, 2025 at 8:43 PM
How can i monitoring iLo, Storage Controller (instead come into iLo management)
Hi, Can i monitoring Hardware status for iLo & Storage Controller? (It's normal or degraded, if degraded, what's disk number degraded) I want to monitor it instead come into iLo management or storage controller. Thanks s...
Tue, 10 Jun, 2025 at 8:43 PM
Custom VB Script error
Dear all, I use this script in GFI Network Monitor - but it didn't work at PRTG. Many thank's for your help. Patrick ' ///////////////////////////////////////////////////////////////////////////// ' ' ServerSer...
Tue, 10 Jun, 2025 at 8:43 PM
Live graphs inverted?
I have created a map with two graphs of live bandwidth usage. These have a white background. We recently changed PRTG to the dark theme. The background of these graphs stay white. Is it possible to invert them somehow? Article Comme...
Tue, 10 Jun, 2025 at 8:43 PM
Grid View Font Colour
We have just updated to the new UI. Overall it is good, aside from one problem we're having with the font colour on the grid device tree view. The font colour is white, and this is difficult to read on all but 'down' devices (...
Tue, 10 Jun, 2025 at 8:43 PM
Can PRTG load sensor data from a file?
Hi, I have a question regarding PRTG Network Monitor. I have two networks which are not connected together, and I would like to see data from the one network in the core installation of PRTG (which is located in a different network). Is...
Tue, 10 Jun, 2025 at 8:43 PM
How can I monitor a dynamic Windows Process?
I know it is possible to monitor certain processes via WMI and the "WMI Process" sensor, but I want to monitor a process with a dynamic name. For example the process "MyProgram123.exe" changes every week its name to &quo...
Tue, 10 Jun, 2025 at 8:43 PM
I cannot send SMS text messages to US numbers using Clickatell. What can I do?
I try to use the pre-configured Clickatell setting of PRTG to send out SMS text messages to US mobile numbers. When sending "Test" notifications, the PRTG Logs show an "OK" entry, but I do not receive any messages on ...
Tue, 10 Jun, 2025 at 8:42 PM
HTTP Sensor not working - HTTP/1.1 401 Authorization Required
Hi, I cannot manage to get an HTTP sensor for our intranet working. URL: http://intranet/ Method: GET LOGIN: administrator PW: ** The sensor keeps saying: HTTP/1.1 401 Authorization Required Can anyone help me here? Best, Sascha ...
Tue, 10 Jun, 2025 at 8:42 PM
Large Enviroment - Multiple Cores
Are there any plans to all multiple cores be managed via 1 web gui. I know that there is the client, but more of the traditional web page view. Thanks, Article Comments Hello there, Thanks for your inquiry, we appreciate ...
Tue, 10 Jun, 2025 at 8:42 PM
Exchange 2016 sensors stop working, cannot add them back => Nothing was selected,
Hi I had many sensors for our Exchange servers but they suddenly in error. I simply removed them few weeks ago. When I try to add a new sensor (on an Exchange server...), it is written Sensor Settings "No Hub-Transport or Edge-Ser...
Tue, 10 Jun, 2025 at 8:42 PM
Changing Text of Status Status Icon
I'm familiar with using the HTML Before/After functionality to insert content before and after an icon. However, what I am trying to do is change the how the text displays for the icon itself. For example, using a device status icon I w...
Tue, 10 Jun, 2025 at 8:42 PM
Discovery using multiple SNMP credentials?
Is it possible to run auto discovery on a network segment and use multiple SNMP credentials? For example, our network printers use different SNMP credentials than our Cisco network equipment. Right now I run autodiscovery with one set of ...
Tue, 10 Jun, 2025 at 8:42 PM
Deploy template without auto-discovery
Hello everyone I would like to deploy my own template to a device, but without an auto-discovery which add sensor. I do not want PRTG to add sensor to the device. If I understood the only way to apply template is by using it with auto-dis...
Tue, 10 Jun, 2025 at 8:42 PM
Monitoring Sophos UTM
Hi guys, we are trying to monitor a Sophos UTM and after following the instructions the template is visible however PRTG cannot find any sensors to add. Article Comments Hello Warren, Just to check, did you already see this kb...
Tue, 10 Jun, 2025 at 8:42 PM
Monitoring IBM AIX
Hello, I have a project that was assigned to me and a co-worker to set up AIX monitoring of hardware with PRTG. I'm not even sure this is possible, and I don't even know what AIX is outside of it being an IBM... thing. Does anyone h...
Tue, 10 Jun, 2025 at 8:42 PM
SNTP monitoring on a Cisco ASA
I am trying to setup SNTP monitoring on our network and all is going good but on our ASA 5505 and 5525X firewalls and the ASAs are synced to a time server. Is it possible to monitor Sntp/Ntp on a ASA? Thank you, Ron Carter Artic...
Tue, 10 Jun, 2025 at 8:42 PM
Change live graph vertical axis scale
Hi, I start to use PRTG with custom mib library files. I added new sensor and started to get values. Everything is ok at that time, so I've changed setting for the values coming from that sensor (divide by 10, so for example I get val...
Tue, 10 Jun, 2025 at 8:42 PM
Syslog Receiver Cisco
Hello, Wanted to ask if anyone know how to configure a router, to open the port as per PRTG (Listen on port 514) for syslog receiver on a cisco router 876. PRTG sees the simple Ping status Up/Down of the device, and also syslog receiver ...
Tue, 10 Jun, 2025 at 8:42 PM
How replace ping percentage reachable/unreachable by OK/NOK
Hi, I search desperatly to look on a graph how to replace the percentage of reachable/unreachable of the ping by simply OK or NOT OK. As you cas see : I would like this same graphic but no in percentage, just reachable/unreachable, is ...
Tue, 10 Jun, 2025 at 8:42 PM
Active Directory Integration Not Working
I've seen this question asked here before, although the resolutions have not worked out for me. I've connected our PRTG installation to Active Directory under Core & Probes settings. All goes through smoothly with the PRTG Ser...
Tue, 10 Jun, 2025 at 8:42 PM
How can I search for text in a result from a SNMP Custom String?
We added an SNMP Custom String to pull the serial number of a device. If we search for this serial number in PRTG nothing is displayed in the results. How can we search for this result data? Article Comments Hello willieb, Tha...
Tue, 10 Jun, 2025 at 8:42 PM
Traffic Reports, same sensor different channel
Hi, I'm trying to get a report on SNMP Traffic sensors. I understand that to build the report (average traffic, max traffic, etc) PRTG takes the values of the "primary channel" (Traffic In, for example). Now, is there a way to...
Tue, 10 Jun, 2025 at 8:42 PM
Monitor Usage of PRTG
Is there anyway that I can monitor the usage of my PRTG instance? I use it for monitoring different sites and I would like to know how much people at the different sites are using PRTG, either by tcp connections or how many times they log i...
Tue, 10 Jun, 2025 at 8:42 PM
Sensor Dell System Health "Warning" state yet all channels are green
I have noticed on a few of the "Sensor Dell System Health" sensors that the main channel "Global System Status" is in a "Non Critical" state. This turns the overall sensor into a [Warning] state. However all t...
Tue, 10 Jun, 2025 at 8:42 PM
SIP options for asterisk
Hello! I've tried to set up sip options ping sensor, but i recieve error: Device returned errorcode: 404 Not Found I've tried several sip accounts but I recieve the same error Article Comments Hello, thank you ve...
Tue, 10 Jun, 2025 at 8:42 PM
PRTG Network Monitor Version 17.4.36.3670 Download ?
I want to reuse the version 17.4.36.3670. I can not find download link 17.4.36.3670. Anyone can share. Thanks! Article Comments The installer for this version should be located in C:\Program Files (x86)\PRTG Network Monitor\P...
Tue, 10 Jun, 2025 at 8:42 PM
Is it possible to choose the email notification content?
Is it possible to choose the email notification content? Article Comments Hello lwidmer, Thank you very much for your contact. Yes, you can define custom notification content within the Settings tab of a PRTG notification. P...
Tue, 10 Jun, 2025 at 8:42 PM
Share Disk Free sensor and authentication
My Share Disk Free sensor fails because authentication is required. Cannot access network share: Access is denied(5) (code: PE030) Article Comments add the log on credentials in the device settings. Is the share on a windows...
Tue, 10 Jun, 2025 at 8:42 PM
Make a sensor activation depends on parents sensor value.
Hi I have some device I would like to monitor but only during some specific event, so I don't have useless alert when device are not reachable when it's normal they are off. My idea was to create a custom sensor which value woul...
Tue, 10 Jun, 2025 at 8:42 PM
Filter devices per OS
Is there a possiblity, that i can only see devices with a secific os? For example all servers with Windows Server 2008 R2? Article Comments Hello there, You can also set tags of your own in "Settings" tab of the devi...
Tue, 10 Jun, 2025 at 8:42 PM
Planifier capteur à heures fixes / Plan sensor at fixed times
Bonjour, J'aimerai planifier un capteur à 3h du matin et à 13h tous les jours. Comment dois-je procéder ? Merci. --------------- Hello, I would like to plan a sensor at 3am and 1pm every day. How do I proceed ? Thank you. Ar...
Tue, 10 Jun, 2025 at 8:42 PM
PRTG, Switches, and what's plugged in?
Hello, I was wondering, does PRTG have the ability to determine what ports servers, printers, and workstations are actually plugged into on the swithces? For instance, a mail server is plugged into Switch 1 port 36. Can PRTG report that...
Tue, 10 Jun, 2025 at 8:41 PM
SNMP HP ProLiant System Health
Hi, I've been trying for some time to get the SNMP HP ProLiant System Health sensor working on an HP Proliant Server. I receive an error "No such object (SNMP error # 222). I have tried to solve it by following similar cases o...
Tue, 10 Jun, 2025 at 8:41 PM
How to switch device between multiple templates?
Greetings all, We are running into a problem at our test site. We are using multiple device templates for the same device. One with minimal monitoring for normal situations and one with extended monitoring for diagnostic purposes. While w...
Tue, 10 Jun, 2025 at 8:41 PM
Version 18 Upgrade Maps Gone
Hi, I upgraded to version 18.1.37.13946 this morning and now a few of my maps no long have anything on them. Is this a know issue? Article Comments No, this isn't anything we have heard of. Can you open a support ticket a...
Tue, 10 Jun, 2025 at 8:41 PM
Can I have two remote probes on the same GID Running Simultaneously?
Currently we have a PRTG Server running a remote probe that we wish to decommission, and move to another server. However, we wish to retain all of the sensors on the current remote probe. We have accomplished this multiple times before us...
Tue, 10 Jun, 2025 at 8:41 PM
Cisco System Health Power Supplies
Hello, I have both Cisco 4500 and Cisco 3600x, I've experienced a power outage a few days ago. The 4500 device didn't show anything on the System Health Power Supplies sensor and the 3600 device showed an error on the System Health ...
Tue, 10 Jun, 2025 at 8:41 PM
Force login to PRTG Enterprise Console?
I have a shared (privileged and non-privileged users) lab server that is running all the PRTG services. For the PRTG Network Monitor web interface, I have the logins integrated into Windows Active Directory with "Admin" and "...
Tue, 10 Jun, 2025 at 8:41 PM
Sensors fail after internet outage
The internet connection of the monitored machines is fine, the systems are OK without problems. I have at my office a local PRTG server. If my local PRTG server losses the internet connection, the sensors state becomes down. When the inte...
Tue, 10 Jun, 2025 at 8:41 PM
Mapobject with iframe and button
Hello, I'm trying to create an interactive map. I created mapobjects with a small css that allows me to display another map in an iframe with :hover button. With 1 object everything is fine, with 2 too. But from 3 objects, I no longe...
Tue, 10 Jun, 2025 at 8:41 PM
snmpd timeout: No response from localhost
Hello All, I am running Centos 6.3 and attempting to use snmp v3 to query OID's on this server. Running Paessler's(https://kb.paessler.com) snmp tester 5.1.3 I get a no response from host. I have made sure that my iptables do not ...
Tue, 10 Jun, 2025 at 8:41 PM
SNMP HP Proliant ILO IML Status undefined
We use this sensor to monitor Proliant ILO status: https://www.paessler.com/manuals/prtg/snmp_hp_proliant_system_health_sensor We also get the undefined status from the IML channel (like in the picture from the KB-Article). Now there is a...
Tue, 10 Jun, 2025 at 8:41 PM
Multiple exclude keywords in HTTP advanced sensor (using to monitor mitel trust status)
I have a remote site deployed with a Mitel Trust (previously Shoretel Cloud) phone system. I desired a way to have my PRTG install monitor the status of the cloud hosted phone system. I was able to find this webpage: https://trust.sho...
Tue, 10 Jun, 2025 at 8:41 PM
SNMP Huawei NQA RTT average
Hello, I have a problem adding custom oid sensor. I would like to add custom oid for RTT average (nqaResultsRttAvg OID ID - 1.3.6.1.4.1.2011.5.25.111.4.1.1.26) - this oid is huawei equipment. (http://oidref.com/1.3.6.1.4.1.2011.5.25.11...
Tue, 10 Jun, 2025 at 8:41 PM
Keep Loosing External Access to PRTG Server
This issue only happens with PRTG, and I can't figure out the key reason why. I set up a Reverse Proxy on the DMZ, which points to the PRTG Core Server. All good, verified external access and it works. It's not until a few hours...
Tue, 10 Jun, 2025 at 8:41 PM
Monitoring forwarded event log
We have a computer that receives Windows Event Logs from other computers around the office. I would like to monitor the "Forwarded Events" event log but the PRTG system does not seem to be able to do this. Is it possible? ...
Tue, 10 Jun, 2025 at 8:41 PM
Scheduled Task Sensor (ScheduledTask2XML) no Access to locally running tasks
I am using the ScheduledTask2XML custom sensor to monitor a couple schueduled task within our company network. So far everything is working mostly well. Though I am not able to monitor a scheduled task that is located on the same compute...
Tue, 10 Jun, 2025 at 8:41 PM
Cisco System Health Other
When adding the Cisco System Health Other sensor, it will discover the light level info from the transceivers and works really well, however when adding new transceiver to the switch the only way seemingly to add these new transceiver into ...
Tue, 10 Jun, 2025 at 8:41 PM
SNMP sensors on QNAP NAS get no response after a while
Hello, I have set up SNMP sensors on a new QNAP NAS equipment (TS-470 Pro). The SNMP service has been activated on the NAS. After being set up, sensors collect informations properly for an hour or so and then fail with a 'No response&...
Tue, 10 Jun, 2025 at 8:41 PM
Azure Subscription Cost Sensor - Could not authenticate with AzureAD
Hi. I realise this sensor has just been realised and is still in beta, however was wondering if anyway else was having problems getting it working? I have followed all the instructions in the following articles, and checked twice. I am h...
Tue, 10 Jun, 2025 at 8:41 PM
PRTG Failover Cluster database migration
Hey there, just wondering how long it takes for the primary cluster to copy / sync the database over to a failover cluster at a site with around 2000 sensors? thanks, Brock Article Comments Hi Brock, This highly depends on...
Tue, 10 Jun, 2025 at 8:41 PM
NEW SENSOR REQUEST: Security sensor for devices that should not be on a subnet or behind a probe.
Want this feature implemented, too? Please upvote by clicking Thumbs up! As a PRTG user, I want to have a "matching" sensor checking for devices that should not be on a subnet/ behind a probe. The match can be made with the dev...
Tue, 10 Jun, 2025 at 8:41 PM
Security sensor for devices that should not be on a subnet or behind a probe.
Hello, I would like to have a "matching" sensor checking for devices that should not be on a subnet/ behind a probe. Give a HIGH ALERT notification Give as much as possible details about that device (start collecting and logg...
Tue, 10 Jun, 2025 at 8:41 PM
Dependence of one channel on another.
Hi. I have a SNMP sensor that shows the status of the interface on the switch. In it I added 2 channels Admin Status (with lookup table) - interface status enabled or disabled Status (with a lookup table) - the status of the interface ...
Tue, 10 Jun, 2025 at 8:41 PM
How to create average packetSize sensor
PacketSize (Byte) = BW(bps)/UnicastPackets(pkts.)*8 Using "Sensor Factory" this is not possible, because of the following error message: "Multiplication or division of two delta channels. (code: PE2007)" What cou...
Tue, 10 Jun, 2025 at 8:41 PM
Local Probe Replaced With PRTG Core Server
An update was installed and now my Local Probe shows Disconnected but a new PRTG Core Server is now listed. A ToDo ticket was generated stating "Important! Your monitoring is interrupted because the PRTG core server cannot accept incom...
Tue, 10 Jun, 2025 at 8:41 PM
Safari on iPadOS scrolling problem.
Hi, on iPad Pro, with 15.1 iPadOs, during browsing on the PRTG webpage with Safari, i can’t go at the bottom of the page because it reload and go to the top. How i can solve this problem? Thanks Article Comments Hello, I'...
Tue, 10 Jun, 2025 at 8:41 PM
Acknowledge sensor permanently and keep reseting itself.
More functionality needs to be developed around the sensors to acknowledge them. I have a scenario where I would like to permanently "acknowledge" the sensor, however the logic created in PRTG is of such a nature that if the senso...
Tue, 10 Jun, 2025 at 8:41 PM
Exclude a drive from WMI Free Disk Space
I have Google Drive installed on a PC that is being monitored by PRTG WMI Free Disk Space (Multi Disk) and this seems to be breaking the sensor with their new virtual drive. "The host's WMI system is returning invalid data: in cl...
Tue, 10 Jun, 2025 at 8:40 PM
PRTG not listing all Nexus 5k interfaces
Hi Community, I am adding nexus 5k switch to PRTG, which has 5 fex 2k switches, but PRTG does not list any of the 2k switches interfaces, so I am not able to add SNMP sensor on it. Can anyone help please? Article Comments Hell...
Tue, 10 Jun, 2025 at 8:40 PM
Make comments required for pausing a sensor
Is there any way without getting into the javascript and maintaining local changes to require a comment before allowing a user to click 'submit' when pausing a sensor or device? Having this feature would make our reporting on paus...
Tue, 10 Jun, 2025 at 8:40 PM
monitor device only when online
Hi, Is it possible to implement some kind of logic to monitor device only when it's online? When is offline I'd like to not get alerted and not being shown as down status. This would be useful in i.e AVD (Azure Virtual Desktop) ...
Tue, 10 Jun, 2025 at 8:40 PM
Sensor System Health CPU getting error running the latest version of PRTG
The queries for the following channel IDs returned no data: 2 (code: PE269) Article Comments This error message occurs due the index of the required OIDs changed. In this case, PRTG does not "find" the corresponding in...
Tue, 10 Jun, 2025 at 8:40 PM
Setting false positive alarms
Hi, I have some servers that use 90% or 100% CPU during some high load processor and I often get CPU warning in PRTG. I wanted to configure for the alarm to be generated if they continued for after one hour with 90% collections. I tri...
Tue, 10 Jun, 2025 at 8:40 PM
Execute Powershell on drive sensor alert. How to pass Device and Drive parameters
On lines 19 & 20 I am trying to get the Device and drive that is alerting and kicking off the PowerShell script to tell us the top 10 largest files. 2 questions how do I get the parameters from the alert and how do I get PRTG to execu...
Tue, 10 Jun, 2025 at 8:40 PM
Unable to use custom lookup for multiple sensors monitoring a device
The HP Comware 5510 switch has multiple PSUs. I have created multiple SNMP custom advance sensors monitoring these PSUs. I have also created a custom lookup to show the state of a HP switch power supply. However, it appears that only one SN...
Tue, 10 Jun, 2025 at 8:40 PM
Map designer
I have a Microsoft SQL v2 sensor collecting a total count of orders in our system. How can I display that number only in big on a plasma TV? Article Comments Hello, Thank you for your message. Regarding what you would like t...
Tue, 10 Jun, 2025 at 8:40 PM
alert when Load Balancer with Dynamic IP Address changes
Hi, I was trying to use prtg to monitor a couple of AWS Load Balancers so when the IP Address changes, I would get an alert. Right now I am using a DNS v2 monitor, and it is scanning the load balancer, and returning the two IP addresses, ...
Tue, 10 Jun, 2025 at 8:40 PM
SSL Security Check
Is there a way to only monitor TLS 1.2 SSL3.0, TLS 1.0 and TLS 1.1 is completely blocked in our environment and is causing errors when the Sensor probes for its state. Article Comments Hey, You can create the SSL Security Chec...
Tue, 10 Jun, 2025 at 8:40 PM
VMWare VCSA 6.7 u1 Support
Running Version 18.3.44.2059, after upgrading my VCSA to 6.7 u1 I'm getting "Input string was not in a correct format." for sensor VMWare Host Performance (SOAP). I'm assuming this is a compatibility error. Just checking...
Tue, 10 Jun, 2025 at 8:40 PM
Is it possible to update KEX algorithms used by the SFTP sensor?
Hello, Due to some known vulnerabilities with various weak ciphers and algorithms, we have removed them from our FTP software today, but this had the side effect of breaking our SFTP sensors. Are you perhaps using an older OpenSSH library t...
Tue, 10 Jun, 2025 at 8:40 PM
SNMP error # -2003
we are facing intermittent issue, for every five minutes the interface is going down and again its coming up . there is now any fluctuation in link. Below is the error code . No response (check: firewalls, routing, snmp settings of de...
Tue, 10 Jun, 2025 at 8:40 PM