kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

The term "down"
Hi, I am a long-time Nagios guy, now working with PRTG. I like it a lot with a few exceptions. I am user to error states being Warning and Critical in almost all monitoring systems. I cannot stand the use of the term "down" for ...
Tue, 10 Jun, 2025 at 8:14 PM
Sudden increase in the values of "Threads" and "Raw Data Buffer"
Hello dear Support Team What can cause a sudden increase in "Threads" and "Raw Data Buffer" channels values in "Core Health Sensor"? Thank a lot Article Comments Hello, if the number of threads ...
Tue, 10 Jun, 2025 at 8:14 PM
SSL Certificate Signed Using Weak Hashing Algorithm
Hi Team, Would like to enquire on regards to some VA detected by Nessus as subjected. Subject: O=PRTG Demo Certificate/CN=PRTG Demo Certificate Signature Algorithm: SHA-1 With RSA Encryption Currently what is recommended and what we a...
Tue, 10 Jun, 2025 at 8:14 PM
PRTG maps read only users not able to view color on maps
PRTG maps administrator users able to view maps with color, read only users not able to view color on maps Article Comments Hi Tito, I'm not sure which colors you are referring to. Do you mean that read-only users can'...
Tue, 10 Jun, 2025 at 8:14 PM
Ability to Rename "Down" and "Up" Sensor States
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to have the ability to rename the "...
Tue, 10 Jun, 2025 at 8:14 PM
Custom Lookup that goes into error when false statement is caught instead of true
Hi all, I have tried all possibilities to create a lookup for an http xml/rest value sensor that succesfully returns the value of the json page "chatEnabled": true Now, I am trying to create a lookup that will set the sen...
Tue, 10 Jun, 2025 at 8:14 PM
SNMP Custom Advanced lookup change failed
Howdy folks :) I can't change the lookup OVL for any of our SNMP Custom Advanced sensors in PRTG. For instance on APC UPS Health sensor (SNMP Custom Advanced) the lookup is set to "prtg.standardlookups.apc-mib.upsbattery.upsbatte...
Tue, 10 Jun, 2025 at 8:14 PM
Filtering "known errors" in VMWare Host Hardware (SOAP) sensor
Hi there, I have a brand new HPE Proliant with a P408i RAID card that intermittently returns sensor errors like "Disk 136 on HPSA1 : Port Box 0 Bay 255 : 0GB : Unconfigured Disk : Disk Error; Disk 135 on HPSA1 : Port Box 0 Bay 255 ...
Tue, 10 Jun, 2025 at 8:14 PM
Oracle Database Sensor better connection management
Every time you attach to a database there is load on the probe and the database which is a problem when you have hundreds of databases each with 10-15 sensors. I would like to see PRTG open one connection to the database and run the sq...
Tue, 10 Jun, 2025 at 8:13 PM
oracle sensor with channels defined by SQL query
select tablespace_name, used_space from dba_Tablespace_usage_metrics order by tablespace_name; The channel would be tablespace_name and the datapoint would be used_space. If you deleted a tablespace from the system PRTG would grey out ...
Tue, 10 Jun, 2025 at 8:13 PM
change the name of a sensor in maps
when i add a sensor into a map I don't want the default name, for example, Ping my client doesn't need to know what ping is or that its called ping just if its on or off or a different name Article Comments Hello Kevin,...
Tue, 10 Jun, 2025 at 8:13 PM
WMI Sensor without using a domain admin account - "don't use GPO"
I try use WMI Sensor to collect info. Policy of my company want to use one account (not domain admin, don't add to domain admin group & not local admin accout) & don't use GPO (I . anyone had any success with this? Pls he...
Tue, 10 Jun, 2025 at 8:13 PM
Some PRTG sensors are not working anymore, after MS updates/ reboot. (80070005: Access denied.)
Hi Experts, I have some problems with some sensors after updating the systems. We have some sensors that work with WMI. For example WMI random access memory, WMI disk capacity and WMI service, etc. After this update, these sensors have...
Tue, 10 Jun, 2025 at 8:13 PM
I would like the graph images in the Historic Data Report to be in PNG format.
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to use PNG format files for the graph i...
Tue, 10 Jun, 2025 at 8:13 PM
Change Device Name Using Script
Hi Guys, Need your expertise on this matter. Currently I got over 500 devices need to change the device name that meaningful for end-user. I'm thinking about to create a batch script to change all that device name in one shot. Any i...
Tue, 10 Jun, 2025 at 8:13 PM
How to bulk change the IP address of devices?
Hello, Within our organization in a few weeks time we'll change the IP addresses of all our servers. Because we want to opt out DNS, in prtg we have created all our devices based on IP and not hostname so we need to rename it there al...
Tue, 10 Jun, 2025 at 8:13 PM
Device Naming
I'm having an issue with device naming. I have a bunch of devices added via DNS name but it keeps adding extra info from an OID in the device. How do I remove this? Example: 504d (UPS.MP11.company.com) It just needs to be UPS.MP11....
Tue, 10 Jun, 2025 at 8:13 PM
NetMap Service
Hello Team, I'm trying to find a solution to create a NetMap view inside PRTG. My target is to generate a sensor or a device that monitor all hop between a device and my PRTG Server. I need to reach a solution like solarwinds one: Ne...
Tue, 10 Jun, 2025 at 8:13 PM
setting up apple iphone app
Need help on the field names - what is needed in Names, Server fields Article Comments Hello Bowenj, So, the Name field is optional. The Server field is where you would enter your server's IP address or domain. The Usernam...
Tue, 10 Jun, 2025 at 8:13 PM
View past down alarms or whatever is red on the overview graph
Hello, I am sure this is one of the most rudimentary things you can do with PRTG but I'm embarrassingly having trouble figuring it out. I looked online but could not find the solution so I figured I would ask here. How can I view a summ...
Tue, 10 Jun, 2025 at 8:13 PM
PRTG: Send Email to an Outside Vendor
Is it possible to have a notification trigger that will send an email to an external vendor? I don't want to make an account for them as they don't need to access PRTG. I just want to fire off an email to them when a specific sensor...
Tue, 10 Jun, 2025 at 8:13 PM
Oracle Bucket Sensor
Define buckets and each channel depending on the value would fall into one or more buckets. You might show the count, or the average number that fall into the bucket. For example this query would show you the response time for all activ...
Tue, 10 Jun, 2025 at 8:13 PM
Sunburst Map Object shows no paused Sensors
Hi everybody, we created a map using a custom map object as described in this post: https://helpdesk.paessler.com/en/support/solutions/articles/76000064833 This works fine but we found out, that sensor in the state paused are not shown ...
Tue, 10 Jun, 2025 at 8:13 PM
TLS / Cipher Best Practices resulting in failing monitors
After updating the servers TLS and Ciphers, I'm receiving errors on a number of HTTP Advanced sensors. Error connecting with SSL. Error connecting with SSL. error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol How can...
Tue, 10 Jun, 2025 at 8:13 PM
activate alerts when the value obtained from an API changes
How can I configure alerts when the text obtained by the api changes, currently it already shows the UP and Down values ??in the status, but it has not been possible for me to indicate that down is an error state Article Comments ...
Tue, 10 Jun, 2025 at 8:13 PM
Edit Lay-out from PRTG Desktop app
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to edit the lay-out from PRTG Desktop a...
Tue, 10 Jun, 2025 at 8:13 PM
For the Oracle Sensor allow the identifier and the SID/SERVICE_NAME to be inherited from the device.
Often we setup many sensors for a database. IT would be nice to be able set the "identifier" and the "Identification Parameter" in the device and have it inherit to the sensors under it. Article Comments Hi...
Tue, 10 Jun, 2025 at 8:13 PM
A tab to edit/modify auto discovery templates.
Sometimes I cannot exclude certain sensors when using a device to create a Auto Discovery Template. At least if there a tab in the setup/admin page I can modify the templates after they're created. Article Comments Hi there,...
Tue, 10 Jun, 2025 at 8:13 PM
Delete Devices
New to PRTG and have scanned network and have a large number of devices I do not want to monitor. I can remove one at a time, but would like to know if there is a method to select all I want to delete and remove/delete at one time. ...
Tue, 10 Jun, 2025 at 8:13 PM
HTTP proxy integration for PRTG ZOOM Sensor
We would like the PRTG ZOOM Sensor to have an HTTP proxy integration like the PRTG REST Sensor, for example, since the probe only communicates via a proxy. Article Comments Hello, I have made the internal submission of this. T...
Tue, 10 Jun, 2025 at 8:13 PM
How to Put Coordinate Sensors in PRTG
Good Day How to graph a dynamic geolocation data from snmp oid sensors. it seem the data not write correctly in tables. Article Comments Hello hambaliakmad, Thank you for the post, could you expand on the problem? Want to ...
Tue, 10 Jun, 2025 at 8:13 PM
SNMP Sensors cant be added on PRTG.
Error code #244 Device doesn't support the required uptime OID for traffic sensors. The sensor shows down status because of simulated error. Error code #PE034 Article Comments Hello Dear customer A simulated error is se...
Tue, 10 Jun, 2025 at 8:13 PM
HTTP/1.1 400 Bad Request
Hi. I'm using PRTG version 16.1.21.1924. Some snmp sensors when are send notification to Telegram bot appears message "HTTP/1.1 400 Bad Request" Some snmp sensors work normally. What's happend. Thank you. ...
Tue, 10 Jun, 2025 at 8:13 PM
Hello anyone, i need help.
So i've problem with PRTG sensor, i dont know its a glitch or what, when i look at realtime view its looks intermitten, but the remote it self is normal. I can ping directly to remote smoothly. Things looks weird when i try to zoom in,...
Tue, 10 Jun, 2025 at 8:13 PM
Dark Mode no longer works after recent Windows update - PRTG Installed Version 22.1.75.1594+
Hi, After the recent Windows update I've noticed that PRTG's Dark Mode no longer works. Did anyone notice the same issue? Is there a way to "force" Dark Mode? Thanks, Attila PS Below is the server's info: OS Na...
Tue, 10 Jun, 2025 at 8:13 PM
Notification whne I have 300+ sensors in UNKNOWN state - possible?
Hi. Is it possible to get notified when I have X amount of sensors in UNKNOWN state? Maybe though the API? Article Comments Hello there Thank you for reaching us. You can use our state trigger to notify you when there is a...
Tue, 10 Jun, 2025 at 8:12 PM
SSL Certificate Sensor and Cloudflare
We have been using SSL Certificate Sensor for number of websites/domains and it was working fine for years until I moved some of them to Cloudflare for DNS (SSL/TLS encryption mode is Full (strict)). I'm getting this error message now...
Tue, 10 Jun, 2025 at 8:12 PM
Can't find 32Bit SNMP traffic sensor
I recently had a problem with a SNMP traffic sensor. It was monitoring bond traffic on an iDRAC. I wanted to add the same type of sensor, monitoring the same interface but can't find the type of sensor that was used before. After check...
Tue, 10 Jun, 2025 at 8:12 PM
Google Chat Webhook
Hello, I am having issues connecting PRTG to use Webhook on Google Chat. Is there someone who can help me with the step-by-step procedure on how to do this since PRTG does not support XML or JSON. Thanks Article Comments ...
Tue, 10 Jun, 2025 at 8:12 PM
Cannot add SNMP Linux Physical Disk Sensor
I have two SuperMicro Servers running Debian. I have monitoring configured and working for SNMP Traffic, SNMP Linux Load Average, SNMP Linux Meminfo, and SNMP Linux Disk Free on both Servers. When I try to add the Physical Disk Sensor, I ...
Tue, 10 Jun, 2025 at 8:12 PM
Switch Interface Status Monitoring
Dear Support Team Hello At the moment by snmp traffic sensor we can only notice that a port is disconnected and its exact status is not shown including the admin down or etc... Is there a way to monitor and understand the type of problem...
Tue, 10 Jun, 2025 at 8:12 PM
Remote Probe Installation for Non-Administrators
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG Administrator, I want to be able to allow PRTG users...
Tue, 10 Jun, 2025 at 8:12 PM
How can I remove drives from the Free Space Sensor?
I have been successfully monitoring the free disk space on a server using the WMI Free Disk Space (Multi Drive) Sensor. The server originally had 10 drives, but we have now removed 3 of them from the server. The sensor is reporting the mi...
Tue, 10 Jun, 2025 at 8:12 PM
SMTP with Office365
Hi Guys, Please can someone help? I have used all the smtp guides for office 365 with prtg, but nothing I do works. The account I am using is MFA protected, could this be the problem? If yes, I am using a app password that I generated...
Tue, 10 Jun, 2025 at 8:12 PM
[OPEN] Enable/Disable Unusual Detection On Sensor Level
Want this feature implemented? Please upvote! Posts in this thread won't be published. Read Me! User Story As a PRTG User, I want to be able to disable the unusual detection on a per sensor level. Details of User Story At t...
Tue, 10 Jun, 2025 at 8:12 PM
[OPEN] SNMP v3 Trap implementation
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to have a SNMP v3 Trap Receiver Sensor ...
Tue, 10 Jun, 2025 at 8:12 PM
SQL Monitoring
Hallo zusammen, ich bin mir sicher für den ein oder anderen ist es eine Sache von 2 sek... aber ich stell mich an wie ein Depp. :D Ich würde gerne in einer DB einfach nur eine eine Zeile "Status" prüfen, sobald dort das kleine...
Tue, 10 Jun, 2025 at 8:12 PM
Create Sensor RestAPI
Hello, I'm creating a sensor using Rest Custom to capture the information through JsonPath expression. I noticed that when I create a template to filter the result of a line that contains separator "-" PRTG cannot bring the re...
Tue, 10 Jun, 2025 at 8:12 PM
Enable SMTP for Outook.com
Hi I have a huge Problem using and configuring PRTG. I want that the Server sends messages via SMTP. My E-Mail Account is run on Outlook.com. But i have only the following Informations over the Server, and I dont know how to configure the s...
Tue, 10 Jun, 2025 at 8:12 PM
Secondary Connections
Hello, New to PRTG and working with a company who has had it for a while. While I understand dependencies with sensors, it seems that this feature is just to shutdown sensors downstream in the case of an outage. What if I have a primary a...
Tue, 10 Jun, 2025 at 8:12 PM
Object reference not set to an instance of object
Hi all, yesterday I've upgraded to the latest release one of our two vcenter , after that the powershell script that we're using since years to check the snapshot presence, return this error only in the upgraded vcenter: "Co...
Tue, 10 Jun, 2025 at 8:12 PM
Help finding ports on switches that haven't been used in 90 days
Hello, I need help finding ports on switches that haven't been used in 90 days. Currently the only way I have found a way to do this is go into the switch, choose 365 day graph traffic and then look at it. Some of my hub stacks ha...
Tue, 10 Jun, 2025 at 8:12 PM
Monitor PRTG Core Server Update Status
Hey there, I'd Like to have a Sensor that throws a warning state if my PRTG Core Server has an Update available. How can I do that? I didnt find any sensor or 3rd Party tool to get the actual Update state of the Core Server. Regards...
Tue, 10 Jun, 2025 at 8:12 PM
Powershell script output
I have a straightforward need to monitor a few endpoints by whether or not the port is opened/listening. It needs to be done this way due to the nature of the tunnel and security. Simple PowerShell script does the work just fine: (IP addres...
Tue, 10 Jun, 2025 at 8:12 PM
How does PRTG collect information on 'comment' tab of a Device?
When I added a device and look into 'comment' tab, some information about the device was automatically entered. How does PRTG collect this information? Please let me know the OID for this that PRTG collects. Below are the content...
Tue, 10 Jun, 2025 at 8:12 PM
Send notification mail
I'm trying to send an event mail but it doesn't work. I tried with smtp.libero.it it port 465 connction security SSL / TLS with all the options but neither the mail in front of an event nor the test mail arrives. Same with gmail smt...
Tue, 10 Jun, 2025 at 8:12 PM
Notifications does not run EXE
As a test I'm trying to use the included "Demo EXE Notification - OutFile.ps1" in a custom notification. The script runs fine manually (at the PS 32bit console). This script needs a file as an argument "c:\temp\test.tx...
Tue, 10 Jun, 2025 at 8:12 PM
PRTG EXE/Script Advanced sensor - Grandstream GWN Cloud
Good day, There is currently an EXE/Script Advanced sensor that you can use to monitor general statistics and information of your Ubiquiti UniFi deployment, regarding especially the access points. https://https://helpdesk.paessler.com/en/s...
Tue, 10 Jun, 2025 at 8:12 PM
Error activating the trial license for PRTG Network Monitor
"System has changed. New activation required. (Failed to establish secure connection Socket Error # 11002)" PRTG Network Monitor is installed on a Windows 2019 Server Standard. The server is secure so has no access to the inter...
Tue, 10 Jun, 2025 at 8:12 PM
Meraki Health Sensor Downtime
Could you explain the difference between "downtime" on the Meraki Health Sensor and a Ping sensor for the same device? I have both sensors on a switch, and the Meraki Health Sensor downtime is going down very often, yet the Ping...
Tue, 10 Jun, 2025 at 8:12 PM
Building a PRTG Dev environment
Hi Paessler, We have rebuilt our Paessler environment. As part of this rebuild we have put in a Production/Development scenario. Only sensors that are authorised and tested will be put into the production environment. On building the...
Tue, 10 Jun, 2025 at 8:12 PM
[OPEN] Implement way to add maintenance window completely through API
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to be able to add a maintenance window ...
Tue, 10 Jun, 2025 at 8:12 PM
How do you remove a Sensor from a Library?
I've looked around quite a bit and I can't seem to figure out how to remove a Sensor from a Library so the Sensor doesn't inherit the Library's Notification settings. Article Comments Hello, this would depend h...
Tue, 10 Jun, 2025 at 8:12 PM
Factory sensor custom error state message
Hi, I created a factory sensor that uses the status(id) AND status(id) Boolean status definition to monitor when multiple sensors go into error state this sensor will as well go into error state. My issue is that when it does, the messa...
Tue, 10 Jun, 2025 at 8:12 PM
Sensor Trigger
is there a method to report on any sensor set to "Only use the triggers defined above"? Article Comments Hi there, It is not possible to adjust this setting for multiple sensors at once. You need to adjust this setti...
Tue, 10 Jun, 2025 at 8:12 PM
Migration to new server without loosing data
Hi, We run PRTG on 2 windows servers 2016 acting in a cluster as a master and slave. We have read de KB about the migration, but there is no information about migrating the slave server without loosing the previous data. How can we d...
Tue, 10 Jun, 2025 at 8:12 PM
I can't run a batch file as a notification
Hello all, I'm trying to create a Notification Template so that every time my HTTP site doesn't respond, PRTG can restart IIS. My batch file is simple @echo on C:\Windows\System32\iisreset.exe When I configure and test by d...
Tue, 10 Jun, 2025 at 8:11 PM
Show all channels of a sensor with notification placeholders
Hello, I would like to know if it is possible to get the different channel values trough the notifications placeholders, I have an snmp sensor with 4 channels and a http action notification, if I put in the payload the placeholder %lastvalu...
Tue, 10 Jun, 2025 at 8:11 PM
PRTG Notifications using Office 365
Office 365 will stop supporting basic authentication in October 22, when will PRTG support Modern Authentication for SMTP so it can continue to utilise Office 365 for email notifications? Article Comments
Tue, 10 Jun, 2025 at 8:11 PM
Integration with SUMMIT AI
IS there a ready solution for PRTG Integration with AI? Article Comments Hello Dear customer, Unfortunately, there is no solution in PRTG with the integration of AI. Your feedback is essential for us, I am inviting you to crea...
Tue, 10 Jun, 2025 at 8:11 PM
Probe device shows error "Connection could not be established
Hi Team, Suddenly one of my probe device shows error "Connection could not be established (80070005: Access is denied) (code: PE015)" I have total of 5 sensors CPU Load, Memory, Free Disk Space, service probe sensor and uptime...
Tue, 10 Jun, 2025 at 8:11 PM
Sunburst Map
Hi, Is it possible to do a custom sunburst map over different groups and probes, for example we would like to show all the SQL servers under one sunburst ? Article Comments Hello Dominic, this is possible and we even got a gui...
Tue, 10 Jun, 2025 at 8:11 PM
mssql sensor with exporting result on alert trigger
Hey, is it possible to create a mssql sensor that not only counts the result set or give me the first result value in a defined channel but give me a complete resukt set? And it would be perfect if i cpuld export and send this result set ...
Tue, 10 Jun, 2025 at 8:11 PM
Group PRTG Sensors
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want the ability to group multiple sensors t...
Tue, 10 Jun, 2025 at 8:11 PM
VPN/IPsec monitoring
Is there a sensor/way to monitor if my VPN connections are working. I know you can monitor connections and traffic but I want to monitor if my VPN connections are successful or not. Like a sensor that connects the VPN every 5min and give a ...
Tue, 10 Jun, 2025 at 8:11 PM
Change dependency of sensor to master through API
Hello All, I want to change the dependency type of a ping sensor to "Master object for Parent" through the API. Can anyone tell me how to do this (I'm unable to find in the documentation how to do it). Regards, Janten ...
Tue, 10 Jun, 2025 at 8:11 PM
Issue with basic EXE sensor and a powershell script to check connectivity
i am trying to get availability of my dbase with PS script but i cant work get the right status. using the Custom EXE/Script Sensor and "tnc -computername <my SQL servername > -port 1433" what am i missing ? thanks Marcus ...
Tue, 10 Jun, 2025 at 8:11 PM
Print Queue Monitor
Hi, is it possible to add new print queue sensors automatically when adding a new printer at the printerserver (Win Server 2016)? We´re using the wmi-sensors to monitor our queues for long running print jobs Best regards Dennis ...
Tue, 10 Jun, 2025 at 8:11 PM
FTP Sensor after 14.4.12. update
I am monitoring an FTP connection that is unsecured, however after the update, it is unable to connect any more because of this. Was this removed during the update? The manual still has the old "Don't use SSL" option in i...
Tue, 10 Jun, 2025 at 8:11 PM
Get reports with powershell
Hi experts, I need to export a detailed list of sensors in prtg. I want do this with Powershell. Is it possible? For example, I'd like to export a list of paused sensors. It is not possible with prtg. I think it could be with Powershe...
Tue, 10 Jun, 2025 at 8:11 PM
TLS 1.3
How long before PRTG supports monitoring TLS 1.3? At the moment we cannot monitor anything utilising TLS 1.3. Article Comments Hello HML, I'm afraid that TLS 1.3 for sensors is not yet supported. We are working on a lot of...
Tue, 10 Jun, 2025 at 8:11 PM
Improve ping sensor: show packet loss not only in % values
When you look at the ping sensor, results are shown in the average section in such a way: Date TimePing TimeMinimumMaximumPacket LossDowntimeCoverage Averages (of 481 values) 110 ms 109 msec 112 msec <1 % 0 % 100 % If you have...
Tue, 10 Jun, 2025 at 8:11 PM
I created and exe/ advance script sensor. Getting pe002 error
I create and exe/ advance script sensor. I am getting a The target host does not respond. (code: PE002) How can I fix this? Article Comments Hello Dear customer. The PE002 error normally refers to a DNS resolution error. Pl...
Tue, 10 Jun, 2025 at 8:11 PM
Pausieren von übergeordneten Objekten.
Guten Tag, Ich habe 3 Geräte in einer Gruppe. Ich möchte, sobald bei Gerät 1 der Ping Sensor ein Fehler wirft, dass die komplette Gruppe pausiert wird. Jedoch habe ich folgendes Problem. Simuliere ich auf den Ping Sensor ein Fehler pausie...
Tue, 10 Jun, 2025 at 8:11 PM
Notification "Pause Until" Option
Devices and groups in PRTG have the ability to input a maintenance window which pauses monitoring and alternatively the "Pause Until" option can be used in a similar way for sensors/devices/groups. For our circumstances, however,...
Tue, 10 Jun, 2025 at 8:11 PM
PRTG API unable to find sensor by objid
Hello everybody, i want to find a specific sensor by it's objid. So i tried it with the use of the PRTG API. When i enter this URL the Sensor is found: https://prtg_url/sensor.htm?id=9885 But when i try this URL (using the API) the...
Tue, 10 Jun, 2025 at 8:11 PM
Mass move devices to new probe
I know I can move devices one at a time to a new group/probe but I am currently going through a migration and need to move about 50 probes and would hate to have to clunkly click through one at a time and move to a new probe. I have to reta...
Tue, 10 Jun, 2025 at 8:11 PM
Incorrect channel settings for 'SNMP HP System Health' sensor
We are monitoring multiple vCenter clusters. One of the sensors we use is SNMP HP System Health, targeting the iLO IP address of the HP ESXi hosts. All hosts have the same physical configuration (CPU/Mem/PCI etc) and firmware versions (syst...
Tue, 10 Jun, 2025 at 8:11 PM
DHCP pool monitor..
I am using PRTG 9 in my office.. I'm just wondering if there is any sensor that monitors DHCP pool's capacity? Or is there any way to monitor it? Article Comments Hi, I'm afraid there is no dedicated sensor for this...
Tue, 10 Jun, 2025 at 8:11 PM
Connecting to IMAP Server: Command received in Invalid state.
Hello together, since today in the morning, we have a little problem with an SMTP-IMAP Round Trip Sensor. I have updated our PRTG to Version 22.2.77.2204 via the Update function in the Web GUI. After the successfully update, this sensor...
Tue, 10 Jun, 2025 at 8:11 PM
Moving MFA to new mobile
Has anyone got working documentation for moving your PRTG hosted MFA to a new mobile phone. So far i havent been able to find a way to generate a new QR code to setup MFA on my new mobile. Or is this a bug/missing feature? Article C...
Tue, 10 Jun, 2025 at 8:11 PM
Sending SMS via BulkSMS
Hi there I am quite new to PRTG, so forgive what could be a very basic question, but I need some guidance please with setting up PRTG to send SMS alerts via BulkSMS. I have an account with BulkSMS (and credit with them) and I have put ...
Tue, 10 Jun, 2025 at 8:11 PM
PRTG Notification Template Bug
When setting a notification template to send a log to WinEventLog using the %laststatus placeholder, when a bandwidth sensor goes from "Down" to "Unusual", the %laststatus still reports as "Down" even though th...
Tue, 10 Jun, 2025 at 8:11 PM
Help with custom XMLEXE sensor using Perl script, please
A PRTG user shared a Perl script on GitHub that pulls operational statistics from a Cyber Power UPS and makes the data available to PRTG in XML format. When I run the script from the command prompt it executes as expected and returns XML f...
Tue, 10 Jun, 2025 at 8:11 PM
Template IRF Stack H3C
Hey I have a IRF Stack with 3 H3C devices. I've been trying to create a template for my IRF stack for a while. I would then like to add the template to 50 other devices. Unfortunately, the numbering is not taken over as in the file fro...
Tue, 10 Jun, 2025 at 8:11 PM
Notification based on Sensor Type
We use a 3rd party ITSM application which has API interface. We've created some scripts to run on notifications which create tickets through that API. We'd like to expand that, but with thousands of sensors it's a long and ted...
Tue, 10 Jun, 2025 at 8:11 PM
trigger notification in percent
Dear Technical Team , is there any way i could add a speed trigger for notification for a bandwidth sensor in which displays the value in percent of maximum so that it could notify me whenever the channel is below/above a specific value in...
Tue, 10 Jun, 2025 at 8:11 PM
HTTPS error after upgrade
Hello, I just upgraded our PRTG installation to 22.2.77.2204+ And from now, some of the HTTPS sensors we had configured to monitor HTTPS URLs (pointing to a NON-self-signed cert) show as down with this error: Error connecting with SSL. Er...
Tue, 10 Jun, 2025 at 8:10 PM
Is it possible to set xx GB free space as threshold instead of percent?
Hello :) Is it possible to set a number for a threshold instead of percent? Like a warning about 50 Gigabyte free space instead of 10 % free space. I appreciate your feedback! Article Comments Hey, just check your "D...
Tue, 10 Jun, 2025 at 8:10 PM
Nur Hostname (Netbios) statt FQDN bei automatischer Suche
Hallo zusammen, wir nutzen im Monitoring nur die Hostnamen, da wir nur eine Domain überwachen. Das DNS-Suffix ist also unnötig. Leider schaffen wir es nicht, bei automatischen Suchen einzustellen, dass ein neues Gerät nur mit dem Hostname...
Tue, 10 Jun, 2025 at 8:10 PM