kb.paessler.com
Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.
Hello!
I'd like to downgrade prtg because notification triggers stopped reacting on any sensors error state. It all began after the prtg being updated.
Thank you
Article Comments
Hello,
with that issue I am not sure if dow...
Tue, 10 Jun, 2025 at 4:54 PM
Hello All,
Anyone find a reliable method for monitoring a Ruckus access point?
The ZoneDirector will sometimes move a SSID to another wlanID in an access point, breaking the sensor and the sensor will think the SSID is down. No way I am a...
Tue, 10 Jun, 2025 at 4:54 PM
I keep getting this error when trying to run a XML Custom EXE/Script Sensor:
"XML: The returned XML file does not match the expected schema. (code: PE233) -- JSON: The returned JSON file does not match the expected structure (Invalid...
Tue, 10 Jun, 2025 at 4:54 PM
Hi All,
I have a bit of a problem with my PRTG at the moment. I need to know why my PRTG on the administrative console show not connected. And the red alarm circle keeps flashing saying the connection is refused in the system tray. we hav...
Tue, 10 Jun, 2025 at 4:54 PM
Dear Support,
Please can you help me modify the above Status Icon by duplicating an .htm file that would allow me to customise the following icon:
"Name and Status (sizeable, status-related backround)"
Am I correct to assume the f...
Tue, 10 Jun, 2025 at 4:54 PM
Hi,
Has anyone written a sensor to monitor the expiry of a domain?
Eg: paessler.com Expires 09/09/2012
If not something to put on my to do list.
Cheers
Pete
Article Comments
PTF.TLDomainExpiration
This can be done with...
Tue, 10 Jun, 2025 at 4:54 PM
Hi,
We have a PRTG-installation for monitoring all kind of devices of our customers. In order to get a correct overview of sensors in down-mode, I'd like to build a custom map ( assuming custom alarm list is only possible this way) but...
Tue, 10 Jun, 2025 at 4:54 PM
Hi
I notice there is an SNMP Printer sensor which works with HP and Kyocera printers but not Zebra label printers such as the GK420D, ZT421 etc.
Has anyone done any work on creating a custom sensor to monitor such things as lid open/close...
Tue, 10 Jun, 2025 at 4:54 PM
Hi all,
I need to monitor the status of Symantec Antivirus SEP 14.
How can I do that without a given sensor ?
Any hints ?
b/r Günter
Article Comments
Hello Günter,
As the data that SEP14 is exposing is very limited the best wa...
Tue, 10 Jun, 2025 at 4:54 PM
I am a Project Manager at Carvana and we need to have our usage sent over to us via CSV file. is there a way you all can reach out to me with a rep or walk us through how we can get data pulled or sent to our teams?
Article Comments
Tue, 10 Jun, 2025 at 4:54 PM
Hello,
I know about https://helpdesk.paessler.com/en/support/solutions/articles/75261-single-quote-in-sensor-message-breaks-notification-script
Is there a solution for this problem?
We have sensors that reports messages like:
- Erro...
Tue, 10 Jun, 2025 at 4:54 PM
Hi,
is there a way to write your own notification plugin with UI for the parameters? Or is the only way to connect with other services, than the already builtin options to use the "Execute Program" or "Execute HTTP Action&q...
Tue, 10 Jun, 2025 at 4:54 PM
Hello
I am using PRTG Network Monitor 15.1.14 and the problem I have is that when I use the AutoDiscovery function for cisco switches and routers, defined interface vlans on these devices are also recognized as an physical interface and are...
Tue, 10 Jun, 2025 at 4:54 PM
Suddenly my PRTG web server is not available via its IP address any more, but instead I can only reach it via https://127.0.0.1 (resp. http://127.0.0.1). What happened?
Article Comments
This article applies to PRTG Network Monit...
Tue, 10 Jun, 2025 at 4:54 PM
Is Paessler PRTG affected by CVE-2022-3786 and CVE-2022-3602?
Article Comments
This article applies to PRTG 22.3.79.2108 (+) and earlier versions.
English version
In response to the vulnerabilities in OpenSSL 3.0, we at Pa...
Tue, 10 Jun, 2025 at 4:54 PM
Hello Support
is there a Documentation concerning Monitoring RED-(VPN)Traffic on a Sophos Firewall? What is the Meaning from redw0-Traffic or reds0-Traffic? Where can i see the Relationship between the PRTG-Sensor and the physical RED-Endpo...
Tue, 10 Jun, 2025 at 4:54 PM
Hi all!
PRTG is so convenient and simple that the need to ask a question arises very rarely. However, this is the situation right now.
In my case, there is a completely ordinary sensor created using oidlib. The sensor has several chann...
Tue, 10 Jun, 2025 at 4:54 PM
User story
As an admin PRTG user, I want to be able to restrict the use of pause indefinitely
Details of user story
As an admin, have the ability to be able to restrict which users have access or the ability to pause indefinitely.
...
Tue, 10 Jun, 2025 at 4:54 PM
All the documentation I have found says they are for scenarios with no remote probes, but I have several. Can I migrate the PRTG server to a new server and then re-connect the remote probes once I'm done? Or is there some other document...
Tue, 10 Jun, 2025 at 4:54 PM
While doing maintenance, we have to pause the related sensors so we don't trigger false alerts. When pausing, however, monitoring stops completely.
During maintenance, it's extremely helpful to use PRTG to verify that all sensors ...
Tue, 10 Jun, 2025 at 4:54 PM
Hey!
I have a demand to list all devices on prtg and list all sensors inside the respective devices, example:
Device "XYZ":
Sensor x
Sensor y
Sensor z
Device "ABC"
Sensor 1
Sensor 2
Sensor 3
Thanks for all reply....
Tue, 10 Jun, 2025 at 4:54 PM
Hello!
I would like to use PRTG in order to monitor in real time the values of OPC variables; in particular, for some applications of my company, we have remote servers in which Matrikon OPC Explorer is installed (see here https://www.mat...
Tue, 10 Jun, 2025 at 4:54 PM
Hello,
is PRTG affected by CVE-2022-3786 und CVE-2022-3602
Best regards,
Thomas Schödl
Article Comments
Hello Thomas,
PRTG does not use OpenSSL 3.x but 1.x.x, therefore CVE-2022-3602 & CVE-3786 do not apply here and PRTG...
Tue, 10 Jun, 2025 at 4:54 PM
Verwendet PRTG Java?
Article Comments
Hallo Herr Mayer,
PRTG selbst beinhaltet keinen Java Code, bzw. kein JRE, nein.
Sie können natürlich Scripts erstellen welche dann externe Java-Applikationen aufrufen. Wenn Sie gerade ei...
Tue, 10 Jun, 2025 at 4:54 PM
Hi,
I've wrote a custom notification script with PowerShell and want to pass the %message placeholder as a parameter. Unfortunately the message may contain single or double quotes. This depends on the message from PRTG itself.
My pr...
Tue, 10 Jun, 2025 at 4:54 PM
The MIB I'm trying to import is cljm479.mib and it's for an HP Color LaserJet Pro MFP M479dn.
In the Parse Error window, the File is "DLSW-MIB.mib" and the error is "Error: Unsupported Hex or binary number format (V...
Tue, 10 Jun, 2025 at 4:54 PM
Hi,
Is there a way to access the placeholders values from a custom notification script?
Background:
If I understand correctly, you must pass each placeholder you want to use in your custom notification script as a parameter separately. ...
Tue, 10 Jun, 2025 at 4:54 PM
Hello!
Is there a way to find out user IP that have been delete some objects, I have the username and date/time of deletion, but that username uses by multiple users.
Article Comments
Hi Makmos,
Please search in the Webserver...
Tue, 10 Jun, 2025 at 4:54 PM
We currently have a problem with our PRTG installation.
We are receiving false alarms (error ping) in the PRTG because the probes are being blocked by a firewall that we have in some devices in our network.
Those firewalls are detecting...
Tue, 10 Jun, 2025 at 4:54 PM
Hello, we need an WEB API Call for our invoicing to receive a list of the amount of sensors and devices inside the Probe´s.
For example, we Have an PRTG Tree with the main Probe and 5 Probe Servers from 5 Customers, and inside each of the...
Tue, 10 Jun, 2025 at 4:54 PM
I'm trying to create a python script which outputs a (json) file for a sensor. As filename a script parameter should be used, this should be the only parameter.
Already reading the parameter passed to the script is not working for me, i...
Tue, 10 Jun, 2025 at 4:54 PM
Hello,
Is there a way for me to get a listing of all my sensors with the URL that is being monitored for HTTP Advanced?
thank you
Article Comments
Hi there,
I'm afraid this is not possible. You can just list all your s...
Tue, 10 Jun, 2025 at 4:54 PM
Hey all!
There's an API on prtg that can help me to pause a lot of devices in the same time?
Example, i recieve these pauses on demand so sometimes i had to pause 50 devices for a emergencial maintance.
(Schedule dont help me)
Than...
Tue, 10 Jun, 2025 at 4:54 PM
Hello,
I'm trying to build a director friendly wall of graphs for quick network over view. I can't post a picture here but I'd like to make a wall of the speedometer graphs that you get when you drill down to a sensor in the...
Tue, 10 Jun, 2025 at 4:54 PM
After choosing "Create configuration snapshot" in Administrator Tools, how would I restore this configuration if needed?
Article Comments
Hello,
The snapshot will be stored at "C:\ProgramData\Paessler\PRTG Netw...
Tue, 10 Jun, 2025 at 4:54 PM
Hi everyone,
I try to set up a report for Ping availability of different devices. My problem is, that I need not only the TOP 100 devices/sensors but all matching a specific tag. The tagging and filtering is no problem but i have no idea ...
Tue, 10 Jun, 2025 at 4:54 PM
Good afternoon!
I have a client with a point-to-point link where I monitor the devices on each end and if either one of them go offline the whole circuit is unusable. When I need to show the availability of the circuit I need to manually ...
Tue, 10 Jun, 2025 at 4:53 PM
On my old monitoring software, I had a network uptime report ("uptime" being based on ping return % over the past month). This would take the uptime of all my switches into an aggregate % and tell me that I had a network uptime o...
Tue, 10 Jun, 2025 at 4:53 PM
When running a report on Sensor Factor sensors, the "Uptime" and "Downtime" fields show "?" rather than the up or downtime percentage.
The correct up or downtime percentage shows when opening the sensor factory...
Tue, 10 Jun, 2025 at 4:53 PM
Hi,
we are currently running our PRTG Instance on one Core and multiple Probes and are trying to Monitor 200+ VMs via VSphere. The VM Sensor states not to use more than 50 Sensors of this type which obviously would be a Problem for us. Th...
Tue, 10 Jun, 2025 at 4:53 PM
I have two related problems with my local PRTG installation:
Problem 1. My local PRTG server has switched to serving out its status website from the 127.0.0.1 address, after a few weeks of working well on the local host’s IP address at 1...
Tue, 10 Jun, 2025 at 4:53 PM
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User Story
As a PRTG User, I want to be secure.
Details of User Story
...
Tue, 10 Jun, 2025 at 4:53 PM
I can't seem to find an official user forum. Does one not exist? If not, why? I love user forums and would love to discuss with fellow network admins/managers about their use of PRTG.
Also I am trying to use PRTG to monitor cable mode...
Tue, 10 Jun, 2025 at 4:53 PM
I have been using either the IMAP, POP3, SMTP&IMAP Round Trip, or SMTP&POP3 Round Trip sensor to monitor my Microsoft 365 mailboxes. But since October 1, 2022, they show the Down status. What happened and what should I do?
A...
Tue, 10 Jun, 2025 at 4:53 PM
Hello,
We recently had a problem with our infrastructure and we were able to recover only the backup of the "Program Data" folder of our PRTG. However, we need the version of PRTG that we had before the problem, version 20.3.60....
Tue, 10 Jun, 2025 at 4:53 PM
Has anyone noticed significant performance issues with the response times from the SQL Probe since the latest upgrade of .net?
We applied the latest micrsoft patches to the PRTG server and noticed significant changes in both the SQL Probe...
Tue, 10 Jun, 2025 at 4:53 PM
Hi everyone,
I feel like my PRTG System is a little overloaded. The CPU and RAM usage is at 50% but still the overload protection kicks in (at least PRTG says that it does) and a few sensors got trouble receiving data.
I guess the probl...
Tue, 10 Jun, 2025 at 4:53 PM
Hi,
I have a probe in Azure that monitors approx 40 servers using some WMI sensors which is generating a lot of CPU consumption.
The configuration is like this:
Standard B4ms
vCPUs: 4
RAM: 16 GB
The antivirus even with the inclusion...
Tue, 10 Jun, 2025 at 4:53 PM
Hi,
I'm trying to send data to an external website via an HTTP Request (POST) with the following JSON:
{
"device": "%device",
"server": "%server",
"name": "%name",
"...
Tue, 10 Jun, 2025 at 4:53 PM
Hello,
i am new in Monitoring and also in PRTG. But i need to add a Rittal CMC into our PRTG System.
Can someone help me (step by step) to Monitor for example Tempreture via SNMP.
I have activated SNMP v3 on CMC. PRTG can login via SN...
Tue, 10 Jun, 2025 at 4:53 PM
Is there a new sensor type we could use?
Article Comments
Hello,
Thank you very much for your request.
I truly understand your situation, because I used the OneDrive Sensor myself, but for now there is not going to be a repl...
Tue, 10 Jun, 2025 at 4:53 PM
I'm trying to create filters in a device template, and I want to have the field data for things like "name" and "oid". I saw on another forum post that the best way to do that is to run an auto discovery and open up ...
Tue, 10 Jun, 2025 at 4:53 PM
I have installed PRTG monitor version 22 in my windows 10 Laptop. But I am unable to get notifications email regarding alert. I got error email sending " connection to SMTP relay server " mail.mydomain.com" failed. My email s...
Tue, 10 Jun, 2025 at 4:53 PM
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User History
As a PRTG user I would like the optional comm...
Tue, 10 Jun, 2025 at 4:53 PM
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User story
It would be useful to have a native PRTG Sensor which uses Pow...
Tue, 10 Jun, 2025 at 4:53 PM
Can you do something like: (name[string] and status[1]) or (more logic)? If I put (statement) and (statement) or (statement), how would that work exactly?
Article Comments
Hi there,
Did you tried to configure the filter with b...
Tue, 10 Jun, 2025 at 4:53 PM
During installation and setup the PRTG routine creates a sub-category in Windows Event Log automatically, yet does not remove this .evtx file during any automatic or manual uninstallation process. And since Event Logs (.evtx files) are auto...
Tue, 10 Jun, 2025 at 4:53 PM
I can read a sensors last value without any problems, however I need to fetch the value which would trigger a notification. What api call would I make? Please help. Thanks
Article Comments
Hi,
what precise field do you want t...
Tue, 10 Jun, 2025 at 4:53 PM
We explicitly do not monitor individual files because
1) the names change all the time, and
2) the files are fetched from the directory < 1 second and then deleted.
Therefore, monitoring is only possible on the "Date Modified&...
Tue, 10 Jun, 2025 at 4:53 PM
Hi,
Since Microsoft is retiring basic authentication and app passwords, will PRTG provide an alternative to imap to read emails?
ex: check backup results in a mailbox
Thank you
Article Comments
We do have an open feature req...
Tue, 10 Jun, 2025 at 4:53 PM
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User story
As a PRTG user, I want to set "SNMP Compatibility Options...
Tue, 10 Jun, 2025 at 4:53 PM
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User Story
As a PRTG Admin I would like to use more Device Icons to refle...
Tue, 10 Jun, 2025 at 4:53 PM
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User story
As a PRTG user, I want multicolumnar SNMP table support withou...
Tue, 10 Jun, 2025 at 4:53 PM
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User Story
As a PRTG User, I want the ability to leverage the Maps functi...
Tue, 10 Jun, 2025 at 4:53 PM
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User Story
We use naming conventions for our sensors to ensure that prope...
Tue, 10 Jun, 2025 at 4:53 PM
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User story
in addition to
https://helpdesk.paessler.com/en/support/sol...
Tue, 10 Jun, 2025 at 4:53 PM
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User Story
When sending notification about some events, it is very import...
Tue, 10 Jun, 2025 at 4:53 PM
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User Story
As a PRTG User, I want to have possibility to revert last acti...
Tue, 10 Jun, 2025 at 4:53 PM
Hi,
When I login with my own administrator account, I can not view, delete or add (existing) users when I open the settings of a User group.
My account is member of the PRTG Administrator group.
When I login with the default PRTG System...
Tue, 10 Jun, 2025 at 4:53 PM
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User story
As a PRTG user, I want to have a improved MIB-Importer tool.
...
Tue, 10 Jun, 2025 at 4:53 PM
Hi community,
i´ve setup my first PRTG Cloud instance. Yesterday i deleted the remote probe that was setup initially during the deployment. There were added loads of unidentified systems - i want to build up my infrastructure from scratch...
Tue, 10 Jun, 2025 at 4:53 PM
Hello,
in March 2022 I had installed the trial version of PRTG in order to test the compability and performance to our systems. Later on we decided to upgrade to a full license, so far so good.
However I wanted to import the SSL-certific...
Tue, 10 Jun, 2025 at 4:53 PM
Test email works but I don't get email notifications of errors
Article Comments
Hello,
Thanks for contacting us.
I understand that email notification works but you are not getting notifications when sensors are down, cor...
Tue, 10 Jun, 2025 at 4:53 PM
When I try creating an Active Directory Replication Errors sensor on my domain controllers I get the dreaded Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)) error.
So I figured it's some issue with WMI permissi...
Tue, 10 Jun, 2025 at 4:53 PM
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User story
Need more transparency in used Device/Discovery Templates for ...
Tue, 10 Jun, 2025 at 4:53 PM
Good day
I want to use PRTG (client) as MQTT client and send messages to my Raspberry Pi (broker). Everything works fine without TLS.
Now I want to encrypt the communication. Do you have exact instructions? Which certificates and keys are r...
Tue, 10 Jun, 2025 at 4:53 PM
I am migrating our PRTG to a new server. I have reviewed the documentation for migration.
I will need to change the domain that it will connect to. I do not see any information on what the process is for changing the domain and what reperc...
Tue, 10 Jun, 2025 at 4:52 PM
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User story
As a PRTG Admin, I want to be able to set a complexity policy ...
Tue, 10 Jun, 2025 at 4:52 PM
When using the APIv2 query "/devices" one group got the permission "63"?
What does that mean?
How do I map the permission returned in "/devices" to anything in "/usergroups"?
Is there a way to do that...
Tue, 10 Jun, 2025 at 4:52 PM
We have the following situation.
Using PRTG Network Monitor with our own hosting server.
A management server got encrypted on which a PRTG probe was installed. No backups of that server.
Still see the old environment on our prtg console...
Tue, 10 Jun, 2025 at 4:52 PM
So like a server down would go out to the admin team, but a disk low warning we need to go out to the admin team PLUS the person who manages that particular server. I can't seem to find a way to send alerts from different sensors to dif...
Tue, 10 Jun, 2025 at 4:52 PM
Hello, I have just upgrading my PRTG software from version 17 to version 22. But after finishing upgrading, I was not able to login into the system through browser.
Also PRTG Enterprise Console Connection shows it is not connected,.
Wha...
Tue, 10 Jun, 2025 at 4:52 PM
Hi
i am testing JMX miniprobe to monitor few RHEL 8+ servers.
probe works without username and password authentication. as soon as i enable that (Java is configured properly to authenticate with username and password) i get following erro...
Tue, 10 Jun, 2025 at 4:52 PM
Hello
I've a few questions regarding the monitoring of certain devices and was hoping to get some advice.
What are some common/recommended/important sensors used to monitor Switches, Routers, Firewalls and Servers? I've listed ...
Fri, 6 Jun, 2025 at 11:27 AM
Hi guys,
I did a web scraping with Python, to collect metrics from a host that are only accessible by a website. I would like to show these metrics in PRTG, through the custom sensor Python script. It's possible? I tried to do it and...
Tue, 10 Jun, 2025 at 4:52 PM
After Windows Server 2012 update at 08.11.2022 the sensor will not connect and says he has not retrieved data since hours. Any idea
Article Comments
Hello Olaf,
First thing that I have in mind would be a restart of both, PRTG ...
Tue, 10 Jun, 2025 at 4:52 PM
Good morning,
I have a question. We have a synology NAS with an NTFS usb share attached. if I want to connect a Free Disk sensor to it, it does not see the USB share. If I format the USB to EXT4 then I can add the sensor. But I would like...
Tue, 10 Jun, 2025 at 4:52 PM
We are using Microsoft Teams to communicate. We would like to get PRTG notifications directly in Microsoft Teams just like messages we receive from each other. Can we integrate this client in notification delivery with PRTG?
Article...
Tue, 10 Jun, 2025 at 4:52 PM
Hello.
I use PRTG for a long time, but i need to "cleanup" database directory.
Is there a tool to delete PRD file that doesnt belong existing sensor ???
Thanks to all.
Article Comments
Hello Patrice,
The PRD file...
Tue, 10 Jun, 2025 at 4:52 PM
I'd like to start an investigation by mapping all the sensors that use "WMI". Because I want to create one for "SNMP".
It will be more advantageous for me in terms of performance, since snmp it only takes the disk ...
Tue, 10 Jun, 2025 at 4:52 PM
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User story
As a PRTG user, I want use Error and Warning Limit Message text as a placeholder in Mail alerts
Details of user story
Currently its not possible to...
Tue, 10 Jun, 2025 at 4:52 PM
tl;dr don't use a password that contains double quotes (") followed by another character. Double quotes (") as last character however works just fine.
Hi everyone,
I changed the windows system credential used by PRTG to ac...
Tue, 10 Jun, 2025 at 4:52 PM
Hello!
I have a problem with 3 server with this problem. All other server are working correct.
On this 3 server only the WMI Sensors are failing.
I checked the DCOM Settings, WMI Settings and all helpful things in the knowledge base but I...
Tue, 10 Jun, 2025 at 4:52 PM
We have a couple of time servers (Time1 & Time2).
I was testing notifications and I DO NOT receive an email notification when I unplug the enet cable in either Time1 or Time2.
They do show down in the PRTG console.
I DO receive an email...
Tue, 10 Jun, 2025 at 4:52 PM
Hello,
Where does PRTG pull exploits & vulnerabilitys from?
Is it Mitre accurate or other DB ?
Thank you
Article Comments
Hi,
could you please elaborate a little bit further which feature you are talking about?
Curre...
Tue, 10 Jun, 2025 at 4:52 PM
Hi,
Just want to ask if there's a way search a device name on the 'device list' tab for a given group? There's a search bar on top but I can only search for device tags. It would be really easier and helpful if I can do a ...
Tue, 10 Jun, 2025 at 4:52 PM
We are getting requests from our insurance company's cybersecurity department and our own security team about TLS 1.3 compliance. We have relied on PRTG for older protocol levels but 1.3 is still not recognized by PRTG. Please give us...
Tue, 10 Jun, 2025 at 4:52 PM
Welche Sensoren zur Überwachung von QNAPS sind sinnvoll?
Ich bin der Meinung das folgende ausreichen:
Ping
Memory: Physikal memory
Memory: Swap space
Memory: Virtual memory
Prozessorlast
QNAP Systemzustand
Logical Disk: [Vo...
Tue, 10 Jun, 2025 at 4:52 PM
Hi, I am trying to figure out a way to get the following metrics out of PRTG and into our reporting system. For each Device we need the total downtime in a specified fixed period, we will be basing this off the ping sensor for the device. e...
Tue, 10 Jun, 2025 at 4:52 PM
Hi all,
Sometimes admins (including mysellf) will turn off the Windows firewall on a server for testing or troubleshooting an app and forget to turn it back on when they're finished. I know you can monitor Windows client firewalls bu...
Tue, 10 Jun, 2025 at 4:52 PM
