kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Report downtime not accurate - export sensor data
I can't for the heavenly sake of my life find a solution for the following issues.. I have a few systems which, unfortunately, stop working from time to time. They just "hang" till a user reboots the system. During this time...
Tue, 10 Jun, 2025 at 4:52 PM
[OPEN] Allow adding & removing Channels to existing sensors.
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to be able to add or remove channels to...
Tue, 10 Jun, 2025 at 4:52 PM
round trip sensor mail used by other round trip sensor
One of our round trip sensor is always green. Investigation has shown the sensor is using other (foreign) round trip mails as proof. It seems that PRTG "ignoring" its own checksums of each sensor. But only for this sensor. All oth...
Tue, 10 Jun, 2025 at 4:52 PM
MSA Controller: Timeout while trying to aquire Mutex, try to use bigger Scanningintervals
Hello, How can i fix this error, why it comes ? Article Comments Hi Jasin, Thanks for contacting us. Based on the error have you tried increasing the scanning intervals on the affected sensor? Here's how: https://www....
Tue, 10 Jun, 2025 at 4:52 PM
Network Share sensor timeout
We're trying to use the network share sensor to monitor the growth of a Share. Unfortunately this share is several TB in size and the sensor times out even when set to the max. Using the folder sensor results in the same. Are there any ...
Tue, 10 Jun, 2025 at 4:52 PM
false alerts on our PRTG server from our cisco 6708 switch every day with code: PE269
Hi Team, We receive false alerts on our PRTG server from our cisco 6708 router every day around 10:15 p.m. errors concerning: - System Health CPU - System Health Power Supplies - System Health Fans Our PRTG Server is on the latest ver...
Tue, 10 Jun, 2025 at 4:52 PM
Notification on LINE
Hi, Is it possible to receive LINE notification regarding my PRTG via LINE? Thank you. Article Comments In order for you to integrate with LINE, you can follow the steps below: 1. Navigate to https://notify-bot.line.me/en/...
Tue, 10 Jun, 2025 at 4:52 PM
6520 ProbeWMI> Error in TOctWMIConnectionList
Hello Team, we have the following problem: repeated increased CPU load by the PRTG Probe, on the PRTG Probe Server after a reboot. We have analyzed all logs and found the following error message in the ProbeWMI LOG: 6520 ProbeWMI> E...
Tue, 10 Jun, 2025 at 4:52 PM
PowerShell Remoting Requirements for Custom EXE/Script Advanced Sensor
I've created a script for checking the TLS certificate assigned to an SMTP Relay server which supports SMTPS. The code is available here if that's of interest. The documentation says that powershell remoting is required on the tar...
Tue, 10 Jun, 2025 at 4:52 PM
Add Last Value map item to PRTG
In PRTG we use the Microsoft SQL V2 sensor, with one of the columns as dedicated channel. To get this value on a map we use the custom Last Value map item, see https://helpdesk.paessler.com/en/support/solutions/articles/62000-values-only-on...
Tue, 10 Jun, 2025 at 4:52 PM
API: Capturing Downtime on PING Sensor Historical API Request - Power BI
Hi team, When you create a PRTG historical report that includes a PING sensor, you get the option to include downtime over the reporting period. It's a great way to identify availability over that period. It's acknowledged that...
Tue, 10 Jun, 2025 at 4:52 PM
High CPU load on PRTG Remote Probe: TOctWMIConnectionList.Execute
Hello, we have the following problem: Repeated increased CPU load by the PRTG Probe, on the PRTG Probe Server after a reboot of the server. We have analyzed all logs and found the following error message in ProbeWMI LOG: 6520 ProbeWMI>...
Tue, 10 Jun, 2025 at 4:52 PM
MSSQL V2 sensor evaluate returned value
Hi All, I'm attempting to create a MSSQL sensor that will evaluate a returned value. The script will either return a 1 or a 0. I used to be able to do this with the old deprecated sensor type, however I can't see the option availa...
Tue, 10 Jun, 2025 at 4:52 PM
Monitoring Microsoft DPM / MABS
Has anyone managed to find a way to monitor an on premise DPM Server/MABS? I've only found one mention of DPM in the knowledge base and a search online turns up a link to a possible VBS Script but I've not been able to get that to w...
Tue, 10 Jun, 2025 at 4:52 PM
How long is data stored in PRTG Hosted Monitor?
I can’t find any settings in PRTG Hosted Monitor about data storage and data deletion. What kind of data is stored? How long is it stored for? Article Comments This article applies as of PRTG 22 Data retention and historic data purging PR...
Fri, 6 Jun, 2025 at 11:27 AM
I am unable to make my Huawei UPS Model: 6K UPS work with PRTG, no MIB/OID is working
I am unable to make my Huawei UPS Model: 6K UPS work with PRTG, no MIB/OID is working Tried with the UPS provider OIDs Article Comments Hello there, Thanks for the KB post. It seems that you can download the information f...
Tue, 10 Jun, 2025 at 4:51 PM
Total ttraffic usage of VMs (not average!)
Hi, we have added our vCenter as a device on PRTG, and a sensor "VMware Virtual Machine(SOAP)" to see VM details. This Sensor only shows average network usage (BW) not the total traffic/data usage of a day/30day/etc! (attached):...
Tue, 10 Jun, 2025 at 4:51 PM
REST Custom Sensor - Wunderground
Hello there, Please could you provide an example of a REST query to get the Wunderground JSON to return local weather data as per the one in the photo on the blog page about it? (https://blog.paessler.com/take-a-rest-and-monitor-everyth...
Tue, 10 Jun, 2025 at 4:51 PM
PRTG API - Get count of sensor by type
Is it possible to get the count of sensors by type for each device? Whether that be a one or two step process? Article Comments PRTG currently don't offer an API Call which is able to give you the desired information. You on...
Tue, 10 Jun, 2025 at 4:51 PM
Formelsensor / Factory Sensor to compare Info-Message
Hi all, I need to compare Firmware-Versions of two identical devices. I can get to version of each device via SNMP IOD Sensors. I then created a facory sensor to compare the two values. Unfortunaly, the OID Sensor gives me only one cha...
Tue, 10 Jun, 2025 at 4:51 PM
http sensor, ignore "HTTP/1.1 401 Unauthorized"
I need to check http server where authentication is required. I don't want to log in, just check that there is web server response on that port and address, 401 is good enoug. Is there some way for me to ignore the 401, and return OK to...
Tue, 10 Jun, 2025 at 4:51 PM
I can't add sensor SSL Certificate on my website.
I've added websites to add SSL Certificate monitoring sensors, but I get some errors below: Error connecting with SSL, Error connecting with SSL, error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure. PRTG...
Tue, 10 Jun, 2025 at 4:51 PM
Recurring Maintenance Schedule
Paessler, We have routine maintenance schedules that occurs weekly and monthly, is there a way to schedule recurring maintenance windows? Kenny Article Comments Hello Henny, Thank you for the KB post. The recurring main...
Tue, 10 Jun, 2025 at 4:51 PM
Response time index is unstable except PRTG is between 21:00 and 24:00 every day.
hello I am currently using PRTG version 21.4.72.1649 of PRTG. This server is set up as a VM and the Syslog Server is also in use. Delays in response occur at all but scheduled times from a moment. But only between 21:00 and 24:00 Probe He...
Tue, 10 Jun, 2025 at 4:51 PM
Does PRTG do log monitoring for failed login attempts and abnormal login times?
I would like to show all user attempts and if a user fails login 3 times it will send an alert / or display. If work hours are from 8:00 - 17:00 and a user logs in at 01:00 it will send an alert / or display. Article Comments ...
Tue, 10 Jun, 2025 at 4:51 PM
PRTG Server CPU load with combination WMI and SNMPv3
Hello all. Somewhat new to PRTG and rolling out sensors to monitor switches, firewalls, and Windows servers throughout our environment. About 100 Windows servers, and probably about that many network devices. Anyway, I've started wi...
Tue, 10 Jun, 2025 at 4:51 PM
Reboot server at high cpu threshold
Hi, is it possible to create a custom script/sensor to reboot a server whenever it hits >90% CPU threshold? Right now we just run this command manually when these servers slow down periodically. shutdown /r /m \servername /t 0 ...
Tue, 10 Jun, 2025 at 4:51 PM
Cisco SNMP System Health false alarms
11/30/2022 11:39:16 AM System Health Memory Up 410 MB 11/30/2022 11:38:30 AM System Health Memory Down The queries for the following channel IDs returned no data: 2,3,4,5 (code: PE269) 11/30/2022 11:17:16 AM System Health Memory Up 410 M...
Tue, 10 Jun, 2025 at 4:51 PM
Sensor in warning but not in error
Hello, I have added the printer equipment and I would like the ping sensor to be in warning in the event of no response but not in error only on these equipment. I don't know how to modify the ping sensor only for printers. Can you help...
Tue, 10 Jun, 2025 at 4:51 PM
Prtg x Power BI
Hi all. I had to find a way to create dashboards on Power Bi that show me real time datas from PRTG. Is it possible? I didn't find nothing here on support about this... Thanks. Article Comments Hi there, Did you alread...
Tue, 10 Jun, 2025 at 4:51 PM
False Alarms from VMware ESXi Hardware Status sensor
Hello, wondering if anyone can help resolve an issue I am seeing on an HPe Proliant Gen 10 server running VMware ESXi 7.0U3g (Build 20328353). The sensor goes up and down randomly and appears to complain about disks that don't exist in...
Tue, 10 Jun, 2025 at 4:51 PM
[OPEN] Inventory Report
User Story As a PRTG User, I would like a Inventory report. based on the devices and not the sensors Details of User Story I would like to be able to run a inventory report based on all the devise on my deployment. It should just be ...
Tue, 10 Jun, 2025 at 4:51 PM
Including in the report: Acknowledgement and Comment of the alarms
User story As a PRTG user, I want to add to our daily report Acknowledgement status and comments Details of user story As we are a big team, we have dedicated people that works with PRTG and present the report with all the active ala...
Tue, 10 Jun, 2025 at 4:51 PM
How can I send custom HTML email notifications?
With recent versions, the customized HTML email notifications have been removed from PRTG. But I need that feature! Is there any way to bring it back? Article Comments This article applies to PRTG Network Monitor 15.4.21 or lat...
Tue, 10 Jun, 2025 at 4:51 PM
SharePoint 2013 HTTP sensor 401 error
My organization suffered an outage where our business-critical SharePoint site was up and reachable, just the content would not display. To detect this ahead of time, we are trying to configure a sensor that will query the web server and ch...
Tue, 10 Jun, 2025 at 4:51 PM
Total sensor count historic
Hi there, any chance to generate a historic view of the growth of totally sensor count since installation? So i would be able to generate a forecast for expanding the license, hardware etc. thanks in advance, Florian L. Art...
Tue, 10 Jun, 2025 at 4:51 PM
Version reporting
Any tools (such as Asset Management or Vulnerability Management tools) that scan the PRTG software report the version as 22.0.0.0 (being the version recorded in Windows Uninstall registry) rather than the actual current version. Are you abl...
Tue, 10 Jun, 2025 at 4:51 PM
Abschalten der automatischen Sensor Suche
Immer wenn ich ein neues Gerät hinzufüge wird die automatische Sensor Suche gestartet. Wie kann ich die automatische Suche generell deaktivieren? Article Comments Generell nicht, nur auf Gruppen-Ebene. Hierzu einfach auf die Gru...
Tue, 10 Jun, 2025 at 4:51 PM
Feature Request: Add Option to SNMP Custom String Sensor to shorten Strings using Regex
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to be able to shorten Strings using Reg...
Tue, 10 Jun, 2025 at 4:51 PM
Where to find: Overview / List of Auto-Discovery Groups (and Devices)?
How can i get a list, an overview of existing auto-discovery groups and devices? This would be helpfully to keep performance of PRTG like the overview of Sensor by Interval and Sensors by Performance Impact. In huge environments (often with...
Tue, 10 Jun, 2025 at 4:51 PM
How to uninstall the PRTG Enterprise Console from the PRTG Server
Hello, Whenever I log on to my PRTG server it says that "The Enterprise Console is deprecated." and won't be supported in the future. I'm fine with that (I don't use it), and I want to uninstall it. However there&#...
Tue, 10 Jun, 2025 at 4:51 PM
Customized JSON webhook notifications to Discord (Teams, Slack, others)
As of this writing, PRTG only has native support for Notification webhooks with Slack and MS Teams. Also, the HTTP POST feature for notifications does not support JSON and XML. Therefore, deploying a webhook to Discord requires an powers...
Tue, 10 Jun, 2025 at 4:51 PM
[Open] Support Client Certificate for TLS protected connection
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to be able to test the full range of TL...
Tue, 10 Jun, 2025 at 4:51 PM
Tracking major changes in free space on a disk
Hello, I'm looking for a way to track major changes in free space on a disk. For example: Server X has 40% free space, so all is green. I want a notification if that changes by 10% in less than an hour hour to only 30% free space. Sinc...
Tue, 10 Jun, 2025 at 4:51 PM
Notification trigger based on standard deviation/three-sigmas
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want PRTG to allow alerting when values fall...
Tue, 10 Jun, 2025 at 4:51 PM
Comment modifier l'adresse IP pointer dans le téléchargement du programme des sondes distantes ?
Est-il possible de modifier l'adresse IP qui est pointer au moment du téléchargement du programme d'installation des sondes distantes ? How to change the IP address pointing in the remote probes program download? Article...
Tue, 10 Jun, 2025 at 4:51 PM
Convert a local probe to a remote probe
We are creating a new local probe to migrate our monitoring to a new domain/subnet. Is there a way to convert the local probe to a remote probe connecting to the new local probe in a different domain/subnet? Article Comments Hel...
Tue, 10 Jun, 2025 at 4:51 PM
Performance Monitor with wildcard
Hi. We tried to add a performance monitor with wildcard, but it looks like it's not supported, so I wrote a script for Powershell and thought that if would be nice for others to also have it. The code: #CommandLine Example: #"...
Tue, 10 Jun, 2025 at 4:51 PM
WMI Terminal services 2008+ Status change
Dear all, How can you change the status to warning/error if the amount of sessions is getting to high? For example the active sessions count is 15 When user number 16 is logging in, I want the sensor to change to warning. When user num...
Tue, 10 Jun, 2025 at 4:51 PM
Cisco IP SLA sensor with error #223
hi, we are receiving error #223 when we search for IP SLA on an ASR router. other SNMP functions are working fine. Article Comments Hi there, the error 223 is mostly seen if the target device does not provide the required OI...
Tue, 10 Jun, 2025 at 4:51 PM
App Pool IIS monitor stops working
All other connections to the server are working, we have two App Pool monitors, both are erroring out. The wait operation timed out (Performance Counter error 0x102). I love PRTG but these kind of stupid fails for no reason make me not...
Tue, 10 Jun, 2025 at 4:51 PM
Node-RED connector Warnings and Notifications.
Hello, I am developing an application on Node-RED and I would like to use PRTG Network Monitor to handle the notification to the user. But I don't know how to tell PRTG to send the notification or change the sensor state to warning. In ...
Tue, 10 Jun, 2025 at 4:51 PM
Unable to add WMI HDD health sensor
Hello. I am unable to add HDD health sensor. It just shows Preparing sensor settings and can't finish. just freezes on this. can anyone help me? Article Comments Are the access data for Windows systems entered in the device ...
Tue, 10 Jun, 2025 at 4:51 PM
SNMP Linux Average Load on Multi-Socket Systems
Hi there, I would like to expand on this knowledge base article which goes into detail on how the results from Linux System Load Sensors like "SNMP Linux Load Average are to be interpreted: https://helpdesk.paessler.com/en/support/...
Tue, 10 Jun, 2025 at 4:51 PM
HSTS Enforcement for PRTG
We are in need of enforcing HSTS in PRTG to allow only secure HSTS connections from web browsers to PRTG. We are currently at this version of PRTG: 22.4.81.1532 Does this version of PRTG support HSTS, and if so what are the steps to i...
Tue, 10 Jun, 2025 at 4:50 PM
Einzelne Sensoren zeitweise von Benachrichtigungen ausnehmen
Hallo zusammen, ist es möglich einzelne Sensoren für bestimmte Zeiträume (z.B. immer nachts) von der Überwachung bzw. von der Benachrichtigung auszunehmen. Mir würde nur der Weg einfallen, einen Zeitplan zur erstellen und dann eine neue...
Tue, 10 Jun, 2025 at 4:50 PM
PowerShell PRTG Advanced Custom Sensor XML output
Hello, this static ps script works as expected: {{{ $XMLResult = @" <prtg><result><channel>Server 1</channel><value>0</value></result><result><channel>Server 2</channel><...
Tue, 10 Jun, 2025 at 4:50 PM
Where to see the PRTG logs
Sometimes I am unable to see machines update on PRTG Servers when I newly add it. Even I disable OS firewall, Antivirus and also Endpoint security from host machines. So I want to see PRTG logs so that I can identify the issue. Arti...
Tue, 10 Jun, 2025 at 4:50 PM
Zoom Service Sensor many values undefined
Hi, just recently the Zoom Service Sensor has started to show warnings, many of the components in the sensor have "Undefined lookup value" as Last Value and about only 10 or so have Operational status. PRTG version 22.4.81.1532+ ...
Tue, 10 Jun, 2025 at 4:50 PM
Credentials for Notification Templates
Hi PRTG Knowledge Base, We're to a REST API to push out notifications using a PowerShell script. We need to use an authorization token to authenticate to the API. I'm wondering whether it's possible to store that token as a cr...
Tue, 10 Jun, 2025 at 4:50 PM
calculate internet usage
is there a way to calculate the internet usage using prtg ? i am not talking about bandwidth. i want to find out how much data my company use per month or at any period of time Article Comments Hello, The following articles m...
Tue, 10 Jun, 2025 at 4:50 PM
How to add mikrotik packet sniffing to ptrg monitor?
How to add mikrotik packet sniffing to ptrg monitor? Thank you Article Comments Hello, the PRTG packet sniffer sensor only works on network adapters used in a Windows computer. An option would be to setup a remote probe with...
Tue, 10 Jun, 2025 at 4:50 PM
I would like to have a delay specified in the "Sensor Windows Updates Status"
Our servers are divided in 3 different groups: pilot, targeted and broad. The pilot servers receives the Security updates the first Sunday after the second Tuesday of the month. The targeted receives the Security updates the second Sunday...
Tue, 10 Jun, 2025 at 4:50 PM
Add static lines in graphs
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to see static lines in graphs together ...
Tue, 10 Jun, 2025 at 4:50 PM
Can custom status-aware icons be used within maps?
Is it possible to create icons that will change to reflect the group's or sensor's status, similar to what the "Sizeable Icon on Status Related Background" does but using custom icons? Article Comments This art...
Tue, 10 Jun, 2025 at 4:50 PM
set max bandwidth in sensor
Hi. is there a way to set the maximum bandwith in a sensor ? Example: We have a VDSL with 100 Mbit/s. So i want to set the 100 Mbit/s as maximum value. Unfortunately, sometime the value is bigger than 100 Mbit/s (1200 Mbit/s, don't kn...
Tue, 10 Jun, 2025 at 4:50 PM
Sunburst map view filtered by priority greater than 3 stars
Hello, Is there a way to utilise the Sunburst map view, but filter it to only show devices with a priority rating of 3 stars or higher? Thanks Article Comments Hello, such filtering is not implemented. However, a custom su...
Tue, 10 Jun, 2025 at 4:50 PM
Combine sensors from different devices into one device
Hi all, we have been using PRTG for a few months now. Is it possible to insert sensors from other devices into one device? Let's take a Windows virtual server as an example. I would like to combine the data directly from the server (se...
Tue, 10 Jun, 2025 at 4:50 PM
In a clustered setup, can PRTG send traps to external trap receiver on (all) alarms?
Question I can't find the straight answer to. Please let me know if that is possible. v1, v2? And when used unclustered is that making any difference. https://www.paessler.com/manuals/prtg/notifications_settings#trap Article Com...
Tue, 10 Jun, 2025 at 4:50 PM
[HP ProCurve Switch] Monitoring Version And Model
Introduction This sensor allows you to monitor the software version of your ProCurve switches and shows the model information in the sensor message. Version is divided into Major, Minor, and Patchlevel. Feel free to set limits accordingly...
Tue, 10 Jun, 2025 at 4:50 PM
Connection could not be established (80070005: Access is denied) (code: PE015)
Good afternoon, for the past three days I have been receiving error messages reporting Connection could not be established (80070005: Access is denied) (code: PE015) I am running 22.2.76.1705+, I believe that some recent Windows Server...
Tue, 10 Jun, 2025 at 4:50 PM
SQL Application intent (Read only) connection string MSSQL allways on
Would be nice to have a way to add ApplicationIntent=READONLY to the connection string. Maybe in the SQL v2 setting where you can select user application intent. this would modify the connection string to include ApplicationIntent=READONLY...
Tue, 10 Jun, 2025 at 4:50 PM
How do I prevent SSH Disk Free monitoring Ubuntu snap partititons
Hi, my company uses prtg "ssh disk free" to monitor Ubuntu snap partitions. Snap partitions are (by default) very small, so fill up quickly and alarm during out of hours. I am trying to find a way to prevent snap partitions being ...
Tue, 10 Jun, 2025 at 4:50 PM
Conditional HTML text
I'm trying to create a custom traffic light object that shows text based on whether status is Red, Yellow or Green, but i'm not sure where exactly i'd insert my html text. do i insert a whole new class for the htmbefore values? ...
Tue, 10 Jun, 2025 at 4:50 PM
[OPEN] Add sensor - Cisco port state - err-disable
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want a sensor that reports when an switch po...
Tue, 10 Jun, 2025 at 4:50 PM
Hosted PRTG with Azure AD integration
Hello, I am wanting to have authentication for hosted PRTG to be connected to Azure AD, please? Article Comments We are currently working on implementing this feature, it is already in our Roadmap in the 'working on' sec...
Tue, 10 Jun, 2025 at 4:50 PM
Look for a reminder sensor for physical devices
Dear Team We have multiple devices(Server, Storage, Firewall, Switch, Router, etc.) in our DC from different vendors/OEM's(HPE, IBM, Dell, Lenevo, Sun/Oracle, Cisco, Fortinet/Fortigate, Sophos, Checkpoint, Ruckus, Aruba, etc.). All ...
Tue, 10 Jun, 2025 at 4:50 PM
How to get pass a parameter to ps1 script from Sensor exe
I have this ps1 script. I would like to pass a unique parameter to the script I have put on the probe. The script is as follows: $vaerdi=(Select-String -Path ' $($args[0])\JBoss_DS\ModulusCore.txt' -Pattern '(?result" =...
Tue, 10 Jun, 2025 at 4:50 PM
SSH Script Advanced dropdown blank
The dropdown that lists available scripts for type 'SSH Script Advanced' is blank and I can't figure out why. Other SSH sensors against this target work great. The following directories exist: /var/prtg, /var/prtg/scripts, a...
Tue, 10 Jun, 2025 at 4:50 PM
Search by sensor
Good day Is there a way to do a search to all devices that only have 1 sensor, example ping and select them to eliminate? Article Comments Hello, You can try to accomplish this task by following the steps below: 1- Go to th...
Tue, 10 Jun, 2025 at 4:50 PM
Is it Possible to Monitor Azure Service Bus
Hi, I'm would like to monitor several Azure Service Bus Queues, do you have a sensor/method that can achieve this? Article Comments Hello, Thanks for contacting us. I understand that you would like to monitor Azure Ser...
Tue, 10 Jun, 2025 at 4:50 PM
How can PRTG send instant messages to Jabber, ICQ, MSN, Yahoo, etc., using external software?
I would like to send notifications to instant messengers such as AIM, Facebook, Gadu-Gadu, IAX (Inter-Asterisk Exchange), ICQ, IRC (Internet Relay Chat), Jabber, MSN, Netsend, Tlen, Yahoo, Google Talk (GTalk), Skype, or Bonjour. Is it poss...
Tue, 10 Jun, 2025 at 4:50 PM
Can I update from PRTG Traffic Grapher or IP Check 5 to the current PRTG version?
I have installed PRTG Traffic Grapher 6 or IP Check 5. How can I use the current PRTG version? Article Comments This article applies as of PRTG 22 Clean installation of PRTG If you have been using IPCheck v5 or PRTG Traff...
Tue, 10 Jun, 2025 at 4:50 PM
How can l monitor the Dell Netgear Switch ports status and poe+ function?
Could you step by step to show me the procedure how to monitor the ports status and check the port poe status? Article Comments Hello, Unfortunately, we do not have any guides for this. Perhaps your device vendor has any MIB f...
Tue, 10 Jun, 2025 at 4:50 PM
Updating from version 7, 8, 9, or 12? Read this important message!
There are some important things to consider when you update from versions 7, 8, 9, and 12 to the latest PRTG version. Article Comments This article applies as of PRTG 22 Updating from PRTG 7, 8, 9, or PRTG 12 Read the follow...
Tue, 10 Jun, 2025 at 4:50 PM
Reinstall PRTG Monitor
Hello I have uninstalled PRTG Monitor by mistake. Yes it's stupid. It was a test instance with only demo data, but it could be useful to retrieve it because it may be of use to, well, demonstrate PRTG to customers. I have saved the pr...
Tue, 10 Jun, 2025 at 4:50 PM
SNTP sensor reports code PE085
I have dozens of servers and all monitoring NTP with the SNTP sensor. However one SNTP sensor on one server is reporting this error. I have checked the server in question and found NTP to be working fine. How do I trouble shoot this err...
Tue, 10 Jun, 2025 at 4:50 PM
How can I force PRTG to use LDAPS (port 636) for Active Directory Integration?
I figured out that prtg uses an unencrypted ldap connection to my domain controller. The Domain Controller supports LDAPS. Other tools already connecting via ldaps on port 636 to this domain controler. What do I have to do to configure prtg...
Tue, 10 Jun, 2025 at 4:50 PM
Which encryption methods does the PRTG webserver accept?
I configured my PRTG webserver to use a secure connection. Which encryption methods does the PRTG webserver accept? Which ciphers are supported? Can I connect using RC4? Article Comments THIS INFORMATION IS OUT OF DATE For m...
Tue, 10 Jun, 2025 at 4:50 PM
non XML/JSON HTTP Sensor
Hello, Is there any way to parse an http custom TEXT response which does not follow the xml/json schema? Maybe using regex to decode the response? Thank you in advance. Article Comments Hello there, Thanks for the KB post....
Tue, 10 Jun, 2025 at 4:50 PM
Übersicht, welches NotificationTemplate an welchem Sensor klebt
Hallo, ich hab mittlerweile sehr viele Sensoren und NotificationTemplates in meinem PRTG und das System von meinem Vorgänger geerbt. Ist es irgendwie möglich, anhand des NotificationTemplates zu sehen, an welchem Sensor das hängt? Ode...
Tue, 10 Jun, 2025 at 4:50 PM
Failed to change password, ad integration
Dear, after making a password change in the account that we used for the integration with AD, we have not been able to reconfigure, it indicates the following error Error (Bad Request) Validation of the provided data failed due to: Active D...
Tue, 10 Jun, 2025 at 4:50 PM
How can I monitor and automatically restart a service on a Linux host?
I know it is possible to monitor certain services with SNMP and the SNMP Library sensor, but I want to restart the service in case of an error, too. Additionally, I do not want to use the SSH Script sensor for performance reasons. Is ther...
Mon, 18 Nov, 2024 at 11:11 AM
Connection Status Handling Global Application Settings
Hi, Is there a way that I can select a one time change of status on the PRTG for the connection status handling? For example right now the settings sets at ignore all disconnected states and I want to apply the show status for disconnect...
Tue, 10 Jun, 2025 at 4:49 PM
Python sqlite code prtg
Hello, What is the problem with following code? import sqlite3 import json def sl(): conn = sqlite3.connect('cidb.db') cur = conn.cursor() cur.execute("SELECT cisdb FROM sw1;") one_result = cur.fetcho...
Tue, 10 Jun, 2025 at 4:49 PM
Structure Dependencies
Hello community, we need to carry out hundreds of locations and would like to automize this as much as possible. For this we are working wich templates for devices which works good, but we are looking for something similar for structures....
Tue, 10 Jun, 2025 at 4:49 PM
How can I monitor Zoom with PRTG?
I use Zoom for video conferencing, meetings, etc. How can I monitor this with PRTG? Article Comments This article applies as of PRTG 20 Monitoring Zoom with PRTG Important notice: As of PRTG 20.3.61, PRTG comes with a native...
Fri, 2 May, 2025 at 11:43 AM
Scheduled 'Pause' for Monitoring Devices
Hi, I've been trying to figure out a way to create a schedule for a group of devices so that they are not monitored for a few hours each week while they are being patched and rebooted. I tried using the scheduler but when using this, ...
Tue, 10 Jun, 2025 at 4:49 PM
Custom Interval for Sensors
Heya. I would like to monitor some backup jobs with the file sensor. All good so far. Now what's breaking me is that some backups run 4 times a week.. and guess what - The week has 7 days! I would like to define custom times when the ...
Tue, 10 Jun, 2025 at 4:49 PM
DELL EMC PowerStore & PowerMax Native Sensor
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to have Native DELL EMC PowerStore &...
Tue, 10 Jun, 2025 at 4:49 PM