kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Prtg msl6480
Hello Community, does one of you have HPE msl6480 in the monitoring and how do you do that? Article Comments Hello Nowin, No hands on experience here, but you could reach out to HPE and request if there is an MIB file availa...
Tue, 10 Jun, 2025 at 4:47 PM
Getting TCP error 0 The specified network name is no longer available
I just recently set up PRTG to monitor 2 server nodes, and I want to be able to monitor the SQL databases on each. I added the Microsoft SQL v2 sensor and added all the correct information to the settings, but I keep getting this error: A...
Tue, 10 Jun, 2025 at 4:47 PM
How to setup notification on DingTalk
Hi, I want to receive a notification Via DingTalk for my PRTG. How can I do this? What steps are necessary? Thank you Article Comments How to set up notifications on DingTalk for PRTG In order for you to integrate with Di...
Tue, 10 Jun, 2025 at 4:47 PM
Can a new Eaton sensor be created?
Can you please create a new built in sensor for Eaton UPSs? Article Comments Hello, for feature requests, please have a look at this article. As alternative, you could ask the Eaton about MIB files for your device. Those MIB...
Tue, 10 Jun, 2025 at 4:47 PM
PRTG Acknowledge Warning
Hi, Our NOC team need sometimes to do Acknowledge warnings or suppress warnings with a reminder. Sounds very weird that such a large system does not have the option to do so? it is something completely legitimate, is there is any way to d...
Tue, 10 Jun, 2025 at 4:47 PM
Admins see different users in user group member list
This is a weird one... my coworker and I are both administrators in PRTG. We want to modify a user group to include additional team members. When I look at the group's details, in the "group members" section I can see all us...
Tue, 10 Jun, 2025 at 4:47 PM
Disaster Recovery On-Premise to Cloud Server with same license?
Hi, I have installed PRTG on a physical server with XL1 License, but I need a backup system, and the backup system I plan to use is Cloud, with Disaster Recovery features. We want this cloud server to have the same data (synchronizing) ...
Tue, 10 Jun, 2025 at 4:46 PM
How can we build our own sensor ?
I tried to look for this basic questions but could not find anything that really helps. I really like PRTG Monitor system and I came up with an idea : Let's say the company i work for has developped a software with many different com...
Tue, 10 Jun, 2025 at 4:46 PM
My Oracle Tablespace sensors are timing out on random occasion
Hi, how can I prevent my Oracle Tablespace from timing out? Is it possible to increase the timeout value? Thanks Article Comments Hey Krystian, Please increase the scanning interval for this sensor and check if the issue still ...
Tue, 10 Jun, 2025 at 4:46 PM
Install PRTG on a Netgear NAS Device
HI all Is there any possibility to install PRTG on a Neatgear NAS? René Article Comments Hi René, No, PRTG can only be installed on Windows devices. Feb, 2023 - Permalink
Tue, 10 Jun, 2025 at 4:46 PM
Ignore Paused and Acknowledged sensors
I am creating a Map and have created new Mapicons under the iconset8 folder with a template that creates a box with the sensor status colour and then the icon and sensor This is the template.htm file <div class="map_object map_g...
Tue, 10 Jun, 2025 at 4:46 PM
How can I know the device pawword
I config the Credentials with my windows server but I forget the password, how can I get this password with prtg web , I only get ** Article Comments Hi, thanks for your question. Could you give us a little more info here? Are ...
Tue, 10 Jun, 2025 at 4:46 PM
disable ticket for autodiscovery
Autodiscovery automaticly creates a ticket making a mess of our ticket system. Is there a way so that any autodiscovery does NOT create a ticket? Article Comments Hi there, In relation to the Auto-Discoveries, ToDos are the wa...
Tue, 10 Jun, 2025 at 4:46 PM
API - Set Maintenance Interval
I found this two kb entries: https://helpdesk.paessler.com/en/support/solutions/articles/62304-restful-one-time-maintenance-window#reply-200661 https://helpdesk.paessler.com/en/support/solutions/articles/61037-maintenance-schedule-once-pe...
Tue, 10 Jun, 2025 at 4:46 PM
API call to close PRTG Ticket
Dear team, How can I change the status of a ticket using the API call, I can request the opened tickets using API, but is there any way to change the status of a ticket to closed ? if there is no way to do it , is there any work around...
Tue, 10 Jun, 2025 at 4:46 PM
Fix Security risk for public maps
Want this feature implemented, too? Please upvote by clicking Thumbs up! User story Enhance Security for public maps (Fix Security risk for public maps) Details of a user story Most large organizations have some kind of NOC (dis...
Tue, 10 Jun, 2025 at 4:46 PM
PRTGProbeService won't start (specified file not found)
Hello, The PRTGProbeService has stopped with no evident reason. It cannot be restarted manually as I get the following error message: Specified file not found. I have restarted the core server ando our 2 probe servers without success....
Tue, 10 Jun, 2025 at 4:46 PM
How to see cluster sensors separately
Hi all. I have an HA cluster I want to monitor in PRTG. However, I want to be able to see sensors for each separate device so that if a sensor of one of the devices in the HA cluster goes down, I know what sensor of which device in that ...
Tue, 10 Jun, 2025 at 4:46 PM
Access to Bearer Token stored in device from EXE/Script Advanced
I use a EXE/Script Advanced PowerShell script to periodically get a new OAuth2 access token for an API service. I store this token in a device with setobjectproperty, in the Bearer Token field (identified with the name paessler-rest-authent...
Tue, 10 Jun, 2025 at 4:46 PM
IP Address Management possible in PRTG?
IP address sprawl has become an issue at my company. Does Paessler have any plans to add IPAM tools to PRTG in the near future? I would like to know before investing in another product. Article Comments Hi John, we will not ha...
Tue, 10 Jun, 2025 at 4:46 PM
Renewing API keys when monitoring via REST API
Is there a known way to automate renewing API keys in PRTG? We are using several REST API calls to monitor some cloud systems. These require an API key. The API key in question remains valid until it is no longer used. If it is not used i...
Tue, 10 Jun, 2025 at 4:46 PM
SNMP trap sensor support for SNMP v3 traps
It is the default security best practice to enable SNMP v3 for our network devices. Hence, it would be great if SNMP trap sensor can support SNMP v3 traps. Article Comments Hey, the support of SNMPv3 traps is on our internal w...
Tue, 10 Jun, 2025 at 4:46 PM
Error sending "Email": No recipient specified
I keep getting these errors when there is an alert that is setup to send notifications. It gets this error, but in a few seconds clears itself of the error and sends the email. It doesn't happen on every sensor just on a few, and they a...
Tue, 10 Jun, 2025 at 4:46 PM
Change or shorten or remove System Name on emailed reports
Is there a way to remove or change the system name in the subject line of emailed reports? I have a daily report where the subject line starts with "[PRTG Network Monitor (PRTG)]" followed by the report name. My problem is that...
Tue, 10 Jun, 2025 at 4:46 PM
Outputting text from the SSH console to the sensor
Hello, is it possible to output text from the SSH console to a custom sensor as text? Example: console command: qstat -a Conclusion: Image Need output only JOB ID, USERNAME, Queue Article Comments A Sensor channel cannot di...
Tue, 10 Jun, 2025 at 4:46 PM
change MS365 Mailbox Sensor Settings with Powershell
Hello all, We are currently checking a mailbox with the M365 Mailbox Sensor and looking for certain mails which give an error depending on the subject. Now we would like to change via Powershell on all sensors the parameter "Maximu...
Tue, 10 Jun, 2025 at 4:46 PM
Where does PRTG store passwords used by remote probes?
We are using PRTG to monitor several windows servers in remote locations. The servers are not part of a windows domain. I'm evaluating the security implications of using remote probes for each server instead of one centralized probe on ...
Tue, 10 Jun, 2025 at 4:46 PM
How can I monitor Cisco Webex with PRTG?
I use Cisco Webex for video conferencing, meetings, etc. How can I monitor this with PRTG? Article Comments This article applies as of PRTG 20 Monitoring Cisco Webex with PRTG With PRTG, you can monitor Cisco Webex out of th...
Tue, 10 Jun, 2025 at 4:46 PM
Using PRTG Aruba 3200 - Access Points status?
Hello guys. Is there anyone, who have the solution to monitor status of 30 access points in our customers Aruba 3200 mobility controller? We have configured SNMP, and i tried to download the MIB file from Arubas support site, but no ent...
Tue, 10 Jun, 2025 at 4:46 PM
Geomap without Internet
Hi, I am working for Defense Indutry, and my PRTG server will never access Internet. Is it a way to download offline geomaps, or to disable this feature ? Best regards Article Comments You can't switch to offline maps, ...
Tue, 10 Jun, 2025 at 4:46 PM
I want to be able to set multiple destinations for SNMP traps.
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to be able to set multiple destinations...
Tue, 10 Jun, 2025 at 4:46 PM
custom unit
I created a sql query sensor. I need PRTG to recognize the time format at 01:05:00 The database query already brings me this format, in PRTG I registered the custom unit but I don't know how to fill in the custom unit to recognize this ...
Tue, 10 Jun, 2025 at 4:46 PM
Meraki Network and Wan Monitoring
Just got told I need to find a way to have our PRTG Network Monitor tool monitor our Wan Connections. I am completely new to PRTG and am just looking for a guide to set this up on our Meraki devices. Article Comments Hello, PR...
Tue, 10 Jun, 2025 at 4:46 PM
Standard SNMP OID for pulling bluetooth data from devices?
I am currently looking into pulling bluetooth data from devices via snmp, but I have had no luck yet with finding a standard OID like the one for hostname or CPU load of a device. I was wondering if there is a standard OID or MIB out there ...
Tue, 10 Jun, 2025 at 4:46 PM
SNMP Sensoren ineinander kombinieren
Servus Paessler Team, besteht die Möglichkeit mehrere bestehende SNMP Sensoren ineinander zu integrieren? Ich würde gerne an unserer TK mehrere Sensoren zu einem kombinieren, da es sich nur um unterschiedliche Infos vom einem Bestandteil ...
Tue, 10 Jun, 2025 at 4:46 PM
How to remove channels without deleting a sensor
Hi there, We're using a custom exexml sensor that dynamically returns a handful of channels. One of the channels is no longer needed and not returning any data (the sensor report it as "no data"). Our custom sensor is not re...
Tue, 10 Jun, 2025 at 4:46 PM
Monitoring of VRTX CMC
Hi I'm trying to configure a sensor for the VRTX CMC global status. When I create a sensor with the MIBS imported, it's going to make a lookup and giving me a string as return like "ok" or "critical", but it ne...
Tue, 10 Jun, 2025 at 4:46 PM
Need the ability to select a range in the Search Results
Want this feature implemented, too? Please upvote by clicking Thumbs up! User story As a PRTG user, I want to be able to multi-select a range of sensors and devices in search results using CTRL + Click Details of the user story ...
Tue, 10 Jun, 2025 at 4:46 PM
Adding Sensor With Port
We have a Server behind Firewall and can be accessed through Port Forwarding only... While adding the server in prtg how to add the server through public IP address? Article Comments If you have servers in an own network, we alw...
Tue, 10 Jun, 2025 at 4:46 PM
Intermittent Sensors
We have about 9 different sites we monitor using ping and traffic sensors. We have been using ping sensors on one for a few months and recently added traffic sensors to 2 of the 16 switches. Since adding those two All of the sensors are ran...
Tue, 10 Jun, 2025 at 4:46 PM
"Only use the triggers defined above" automation setting
I have 2000 sensors that have the "only use the triggers defined above" notification setting. I have the sensor ID's of those which have that checked. How can I automatically go through and check the box that says Inherit all ...
Tue, 10 Jun, 2025 at 4:46 PM
SNMP Trap Receiver: Keep "sticky"
Hallo! I am very new to PRTG and really happy with it! I've configured the SNMP Trap Receiver and it's working, I can receive Traps from my other server and they show up in the sensor. Also I've configured some filter with &q...
Tue, 10 Jun, 2025 at 4:46 PM
Aruba network device system health sensor
There has been an increase in the usage of Aruba network devices within our network. However, there is currently no standard PRTG sensors to monitor Aruba device health such as Power supply, fan, CPU and memory utilization. It will be great...
Tue, 10 Jun, 2025 at 4:46 PM
WMI error code: PE015
We are getting error PE015 on our WMI disk free sensor, on multiple servers. Using the Peassler WMI Tester 2.3.3.8, to query the logical disks, from the probe server to the affected servers, I can confirm that it works as intended. I...
Tue, 10 Jun, 2025 at 4:46 PM
The VMware ESXi Host Health Sensor showing errors
I have noticed that the ESXi host health sensor cannot display several components that it tries to use by default. Here is the list that is displayed in the header: Unknown. 203 elements return a unknown state: CPU2 Level-3 Cache; CPU2 L...
Tue, 10 Jun, 2025 at 4:46 PM
Custom Sensor with 22bit bitmask and lookup
Hello everyone. I need your help, please. I have a SNMP Custom Advanced sensor, whose OID returns (according to the manufacturer) a 22-bit bit mask. I still do not configure the lookup, because I have the following problem: it returns f...
Tue, 10 Jun, 2025 at 4:46 PM
SFTP Sensor
Dear Support, hi Forum I'm trying to monitort an Azure sftp Service for Blob Storage but it's continuously failing, most probably due to wrong encryption algorithm but also cannot rule out other issues. Therfor I'd like to clar...
Tue, 10 Jun, 2025 at 4:45 PM
Sensor for Dell EMC powerstore storage solution
Hi, We always used for our storage solution the dell Equalogic sensors, since this storage is being deprecated, we moved to their new solution, named powerstore. We would really like to have this prtg sensors included, so we can continue ...
Tue, 10 Jun, 2025 at 4:45 PM
REST (Custom v2 ?) Sensor
Hello, I want to check the result of an api json but I cannot have a proper result. Can you please help me ? my Json file returns this : "status": "Healthy", "totalDuration": "00:00:06.2197119"...
Tue, 10 Jun, 2025 at 4:45 PM
[OPEN] Sensors to monitor Dell EMC Powerstore
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to monitor my new storage, an DELL EMC ...
Tue, 10 Jun, 2025 at 4:45 PM
Period for sensors
Hello, I don't want the sensors to issue a notification when a certain period of time has elapsed. Example: between 11:00 p.m. and 6:00 a.m. no notifications should be generated. Unfortunately, I couldn't find any setting for this, ...
Tue, 10 Jun, 2025 at 4:45 PM
Geo Location update based on sensor data
Hi there! I need help to figure out on how to create a Powershell executable file that could update Geo Location based on sensor data that already captures the Latitude and Longitude of an object. I couldn't find a Powershell script t...
Tue, 10 Jun, 2025 at 4:45 PM
REST API Newbie How To - Dell Powerstore Storage - LUN Size
Hello Paessler Team, i want to integrate an Dell Powerstore into PRTG. The Powerstore is only monitorable via REST API. I have a test tool ( Postman) and with this URL : https://{{ip}}/api/rest/volume?select=id,size,logical_used im g...
Tue, 10 Jun, 2025 at 4:45 PM
Backup email monitoring through Office 365
I currently have a PRTG set up in our local netwerk to monitor the backup mails we get on our office 365 mailbox. Our Office 365 is hosted in the cloud and I am having some troubles setting up a device/sensor for this. I want the sensor t...
Tue, 10 Jun, 2025 at 4:45 PM
Error (Bad Request) while selecting certain map objects
Hello, as soon as the preview of certain map object in the map editor is loaded the editor crashes. This is the error message: Fehler (Bad Request) Das ausgewählte Objekt kann hier nicht verwendet werden. Fehlerdetails Version: 21.2.6...
Tue, 10 Jun, 2025 at 4:45 PM
Sensor Microsoft SQL v2 return error: [System.String] value can not be parsed. Please keep in mind
Hi, i have problem with created Microsoft SQL v2 sensor. Sensor return error: Id 3: "" [System.String] value can not be parsed. Please keep in mind that any date or time formats need to use the "EN-US" format. Mor...
Tue, 10 Jun, 2025 at 4:45 PM
Hardware requirements
Dears, We are trying to install a new server to use PRTG packet sniffer sensor to monitor traffic up to 100G. what is the needed hardware requirements (CPU cores, RAM, etc) for the server to make a packet sniffer without issue? Arti...
Tue, 10 Jun, 2025 at 4:45 PM
Can packet loss be used to change Ping sensor alarm condition?
I wan to know if Packet Loss of say above 1% can be used to indicate alarm condition on Ping sensor. Currently, only complete timeout or high latency changes Ping sensor's alarm condition. Article Comments Hi there, Yes, ...
Tue, 10 Jun, 2025 at 4:45 PM
Monitor Veeam backup includes Veeam agent
Current Veeam backup sensors required that Veeam enterprise license and Veeam backup replication enterprise plus license, can we implement PowerShell script method without Veeam enterprise license and Veeam backup replication enterprise plu...
Tue, 10 Jun, 2025 at 4:45 PM
Can I split a resulting OID string and compare two parts?
The WatchGuard presents its Firmware version from OID "1.3.6.1.4.1.3097.6.3.1.0" as something like '<sysa:12.8.2.B668649> <sysb:12.6.2.B295202>'. If the values for 'sysa' and 'sysb' are differe...
Tue, 10 Jun, 2025 at 4:45 PM
I need to change SNMP Traffic sensor from Gauge Type to Delta Type, what can i do?
I need to change SNMP Traffic sensor from Gauge Type to Delta Type, what can i do? Article Comments Hello Dear customer Thank you for contacting PRTRG support. Please refer to the following guidance https://helpdesk.paessle...
Tue, 10 Jun, 2025 at 4:45 PM
I want to customize a web page that shows progress during PRTG service startup.
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to customize a web page that shows prog...
Tue, 10 Jun, 2025 at 4:45 PM
OPC UA Custom Sensor can't find NodeID
Hey, i've tried to add some of our OT Systems. In this case i tried to add a BECKHOFF OPC UA value. One of the needed NodeIDs is: ns=4;s=GLT.GLT_EF_IN.rGLT_Real_03 But now i get an error "The provided NodeID (s=GLT.GLT_EF_IN.rGLT...
Tue, 10 Jun, 2025 at 4:45 PM
How can i pass key to the http API instead of login credentials
Our client wants to monitor the web request via http API using API key. Currently, one can do that using credentials. However, the API the clients request are rather via Keys as opposed to credentials. Getting this feature will enable the...
Tue, 10 Jun, 2025 at 4:45 PM
Is there a DTD XML schema definition for the XML used in advanced custom sensors?
I wish to add schema validation to the automated tests for my advanced (XML-returning) custom sensors, so I can check it returns valid XML before deploying it live. Do you maintain a DTD for the XML described here: https://rahqb-prtg.re-ass...
Tue, 10 Jun, 2025 at 4:45 PM
Update Operating system of PRTG master server
I need to migrate my PRTG master server (Windows server 2012) to another new server (Windows server 2022). My architecture: PRTG master server with Windows server 2012, more than 500 sensors. 1 remote probe with Windows server 2022 ...
Tue, 10 Jun, 2025 at 4:45 PM
PRTG Json sensor
Hello, i need to create a sensor that make a get command on a PLC that answer is in Json format, i've tried the REST Custom sensor with a custom template based on the data i need to "read" from the Json, and it's like this...
Tue, 10 Jun, 2025 at 4:45 PM
Consider a DICOMweb sensor
Please consider adding a DICOMweb sensor. DICOMweb has been out a few years and is no longer a "future" protocol. Is is already in place at Azure Health Data Services, Google Cloud Healthcare, and AWS Marketplace. It is based on a...
Tue, 10 Jun, 2025 at 4:45 PM
Consider a FHIR sensor as part of your healthcare offering
Please consider adding a FHIR sensor. FHIR is the evolution of HL7 and uses RestAPI, both underpinnings are already in your product. This is not a "future" protocol. It is alive and well now. Article Comments Hello Ste...
Tue, 10 Jun, 2025 at 4:45 PM
Helpdesk Integration
I've introduced PRTG to the company I've recently started working for and they have been impressed with the product and what it is providing, so much so that we've signed a client up on a 1000 sensor licence for three years! One...
Tue, 10 Jun, 2025 at 4:45 PM
No available interfaces on this device (code: PE049)
I've read many topics with the same problem, but have not found a solution. I'm trying to get SNMP from server on Windows 2012. Mib-file taken from %windir%/system32 and converted using Paessler MIB importer v3.4.6 alpha. Checked by...
Tue, 10 Jun, 2025 at 4:45 PM
Map creation using VMware SOAP sensor
Hi, I plan to create a dashboard for monitoring Vmware Server/Host. Currently, i'm using VMware SOAP (host performance) sensor. When i create a new map on the dashboard it only show cpu usage (while the sensor itself show other data suc...
Tue, 10 Jun, 2025 at 4:45 PM
Raisecom GPON ONTONU monitoring
Hi there, I have Raisecom OLT switches installed in our POP's. Each interface has a fibre connection to a 64 splitter. And each of the splitter ports goes to one of our clients on our network. So in theory, each PON interface can have...
Tue, 10 Jun, 2025 at 4:45 PM
[LOOKING AT]: We need a new map designer
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want a better map designer. Details of Use...
Tue, 10 Jun, 2025 at 4:45 PM
clean up notification contacts (Push)
Is there a way to find out what receipient hash is the one that is currently working? I have several entries for PUSH that is just called "iPhone"... so I am not sure which one to keep... Thank you! Michael Article Comm...
Tue, 10 Jun, 2025 at 4:45 PM
Cluster Architecture
Hello, I have an Exchange server that i would like to supervise, but in reality it's 2 servers in cluster, so if only 1 server is down my exchange should be still up. Is it posible to link my 2 servers, to just have an email alert f...
Tue, 10 Jun, 2025 at 4:45 PM
SMTP/pop3 round trip setup Error PE039
We are setting up a SMTP/POP3 sensor and we are getting a PE039 error. We understand that it means that the connection dropped. https://https://helpdesk.paessler.com/en/support/solutions/articles/76000063696#reply-217142 We are trying to ...
Tue, 10 Jun, 2025 at 4:45 PM
POP3 Round trip sensor
Does the pop3 Round trip sensor have to be on an exchange server? We have 4 exchange servers, if one goes down the mail will still flow. We will get alerts from the other sensors. I would like to know if it is possible to place the pop3 sen...
Tue, 10 Jun, 2025 at 4:45 PM
Monitoring SMTP
I stopped receiving alerts and found out that my SMTP server was blocked by ISP. Is there a way to monitor this and get notified whenever it gets blocked? Article Comments Hello there, Thanks for your support inquiry, we app...
Tue, 10 Jun, 2025 at 4:45 PM
Remote Powershell Script Return Error code not changing sensor to red
All, I am working on a script that monitors the windows update service weather its running or not. We have some issues where we need to know if this service is running and flag it to alert. I have made some progress on the script to actua...
Tue, 10 Jun, 2025 at 4:45 PM
Feature Request: Confirm Errors until next data retrieval
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to confirm errors until the next sensor...
Tue, 10 Jun, 2025 at 4:45 PM
SSL Cert sensor not updating after renewing cert
I updated a cert on a server, and deleted the old cert, however the ssl sensor for that server still shows expired as though it is pulling the old cert. How do I update the sensor. I already tried deleting and recreating the sensor. ...
Tue, 10 Jun, 2025 at 4:45 PM
Manually triggering a notification by Router interface
Kindly any one can advise ,please ? I would like to simulate manual router down or router interface down alert, so that time I can able to know about alert message info based on received alert mail received with what type of description ale...
Tue, 10 Jun, 2025 at 4:45 PM
JSON: The returned JSON does not match the expected structure (Invalid JSON.). (code: PE231)
Hello Paessler Teams, I have a 2 PRTG servers, both are added python advanced script sensor and using a same python script. but i have a problem with the one of them. the error is "JSON: The returned JSON does not match the expecte...
Tue, 10 Jun, 2025 at 4:45 PM
Custom EXE/Script Sensor Error
I'm running an XML Custom EXE/Script Sensor in PRTG. It is a PowerShell script, and no matter what I do, PRTG interprets the value as "0" for the channel "Open Tickets." I've created duplicate results/channel...
Tue, 10 Jun, 2025 at 4:45 PM
EXEXML Sensor cannot access Powershell AWS credentials
I have created an EXEXML Sensor on a remote probe which runs a powershell script on my Windows server. If I run the script from a CMD (using the SYSTEM account) it runs fine, but when I run it from PRTG, I get this error in the log file. In...
Tue, 10 Jun, 2025 at 4:45 PM
I want to use Xenserver sensors with TLS 1.2 Only
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to use sensors with "TLS 1.2 Only&...
Tue, 10 Jun, 2025 at 4:44 PM
Please consider a consolidation of credential questions when configuring a device
There are now 21 credential categories when configuring a device, and I'm sure more are on the way. Consider a way to go from location, to credentials, to scanning intervals, and expand credentials if needed. This would save lots of scr...
Tue, 10 Jun, 2025 at 4:44 PM
Monitor Cisco Nexus 9000 FEX power slot
Hi, i would like to monitor the power slot of a Cisco Nexus 9000 FEX. I have found the OID, but the MIB importer doesnt return any output. Anyone have experience with monitoring the power slot of a Cisco Nexus 9000 FEX? Thank you for...
Tue, 10 Jun, 2025 at 4:44 PM
Moving devices from old remote probe to new remote probe
I am building a new local probe in a new domain. I want to create some new remote probes (on server 2019 to replace the 2012 servers) and have them connect to the new local probe. Is there a way to export the devices/groups/sensors on th...
Tue, 10 Jun, 2025 at 4:44 PM
Values only on maps
Is there any way to add just the last measured value to a PRTG map? There are easy ways to pull descriptions and last measured value, or minigraphs and last measured value. Is there any way to just display the last value? Thanks in adv...
Tue, 10 Jun, 2025 at 4:44 PM
Deeper user/group access control logic
Consider adding a deeper level of logic that would allow a user/group a more limited access. Example: Joe, the department manager needs to be able to pause devices. He knows there is going to be a power outage overnight. Joe also know...
Tue, 10 Jun, 2025 at 4:44 PM
NetApp E-Series Santricity monitoring
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to monitor Netapp e-series santricity d...
Tue, 10 Jun, 2025 at 4:44 PM
NetApp E-Series Santricity monitoring
While there is NetApp support in PRTG, it is mainly focused on Data ONTAP style devices. We have a NetApp E-Series, and that is a Santricity device. Something completely different. I noticed that Nagios has a plugin: https://exchange.nagi...
Tue, 10 Jun, 2025 at 4:44 PM
Can't get to PRTG web UI
I'm having a strange problem with PRTG. I can connect via the Windows admin client, and the iPhone app, but not the Web UI, either on the iPhone or a desktop browser. I log in successfully, but then see only a spinning gray circle. ...
Tue, 10 Jun, 2025 at 4:44 PM
How do I poll sensor twice per second?
I have a sensor that needs to polled at least twice per second to produce any meaningful data… In my testing so far, it seems that even the desktop version of PRTG struggles with intervals below 5 seconds. What is the best way forward? Fo...
Tue, 10 Jun, 2025 at 4:44 PM
Setting up PRTG to monitor laptop battery life
I am new to PRTG and would like to monitor the battery life of multiple laptops across our network. Have conducted a search on these forums but haven't found anything useful yet. The idea behind this is so that we can monitor the ba...
Tue, 10 Jun, 2025 at 4:44 PM
Monitor a set of linux servers that are only internally accessible?
I have a set of linux servers that are only accessible via a linux gateway server. Is it possible to use PRTG to monitor these internal servers? Article Comments Hello Tony, If you need monitoring of devices where you only hav...
Tue, 10 Jun, 2025 at 4:44 PM
What do I need to know about the data sharing options in Paessler PRTG Hosted Monitor?
In PRTG Hosted Monitor, I can choose to opt out of sharing my data, use the default data sharing, or opt in to fully share my data. What does this mean and how would my data be used if I choose to share my data? Article Comments
Tue, 10 Jun, 2025 at 4:44 PM
Replace certificate: unvalid chain
Hello, I want to replace the self signed certificate with a official signed certificated. I use the prtgcertimporter and this tutorial: https://www.paessler.com/support/how-to/ssl-certificate Unfortunately the importer always says: no v...
Tue, 10 Jun, 2025 at 4:44 PM