kb.paessler.com
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User story
As a PRTG user, I want to have a native map object that allow ...
Tue, 10 Jun, 2025 at 4:42 PM
Hello,
We have a HVC cluster we would like to monitor so we can see when new VMs are created. We have looked at the Hyper-V sensors and it does not look like any of these have the information we are looking for. What is the best sensor fo...
Tue, 10 Jun, 2025 at 4:42 PM
Is it possible to reverse the condition for the M365 sensor? For example I'm monitoring a backup but the backup only tells me when it fails not when it's succeeded so therefore I want it to go down if there is a matching email and ...
Tue, 10 Jun, 2025 at 4:42 PM
Is there an API call to set a maintenance window for a group? I found an old KB question (https://helpdesk.paessler.com/en/support/solutions/articles/57793-plan-maintenance-window-via-api) but was unable to make it work.
Article Co...
Tue, 10 Jun, 2025 at 4:42 PM
I recently moved our PRTG-installation to new hardware. Now i moved the sensordata to the new installation but can't see its data in the graphs. Is there a way to load the sensordata into the graph calculations?
Article Comments...
Tue, 10 Jun, 2025 at 4:42 PM
hello,
i would love to monitor "Microsoft-Windows-Backup" (%SystemRoot%\System32\Winevt\Logs\Microsoft-Windows-Backup.evtx), but PRTG only shows "Application, HardwareEvents, Security, System, ...". How could i impleme...
Tue, 10 Jun, 2025 at 4:42 PM
Hello, My network is splitted into different Vlans(printers, machines, office, guests etc.). Is it possible to monitor devices in all of the Vlans using only one Remote probe?
Article Comments
Hi Bpers, Yes, it is possible to m...
Tue, 10 Jun, 2025 at 4:41 PM
Hello all,
i have a funny effect on a "HTTP Push Data Advanced Sensor"
the setup is realy easy
TLS= no (HTTP)
Port= 5050
Requestmethode = GET
Token = xxxxxxxxxxxxxxx
The recieved values are
1 to 3 = Error
4 is OK
and if the se...
Tue, 10 Jun, 2025 at 4:41 PM
Basicly the same question as in the following topic:
https://helpdesk.paessler.com/en/support/solutions/articles/87653-exe-xml:-add-placeholders-for-db-credentials
Would be very useful to have separate placeholders for the %scriptuserna...
Tue, 10 Jun, 2025 at 4:41 PM
Hello,
I'm working on getting a map made that would display the overall health of a system. One of the requirements I've been handed would be that it shows the last couple of messages sent to syslog and eventlog type sensors.
I...
Tue, 10 Jun, 2025 at 4:41 PM
Dear all,
I try to transform an API json formated alphanumeric answer to a numeric value with your Beta Rest Api V2. The error is "Succeeded Unparseable value in channel 1. The conversion of a string to a number failed. invalid stoll...
Tue, 10 Jun, 2025 at 4:41 PM
Hello there,
we noticed that our PRTG SMTP&IMAP roundtrip time suddenly increased from about 3 seconds to 11 seconds several days ago - that came from one minute to the next. In the graph we see that it is the IMAP response time that ...
Tue, 10 Jun, 2025 at 4:41 PM
I'm using the SNMP Diskfree sensor in a template. When running the autodiscovery, the following error occurs on some of the devices:
2023-03-22 15:18:00.423887 INFO TId 516 CoreAutoDiscovery> Template Check; Device ID: 86729; C...
Tue, 10 Jun, 2025 at 4:41 PM
our PRTG AD user Sync is not working.
when i create a new group with AD intergration i dont get an error, it is created.
butt there are never users coming in this group and users in the AD group cannot logon.
where can i find the AD sync ...
Tue, 10 Jun, 2025 at 4:41 PM
Hi,
Please, I have several questions about the sensor indicated in subject
1) What is exactly the difference between "missing" and "hidden" updates?
2) What does it mean the default threshold value of 0,2 in, for i...
Tue, 10 Jun, 2025 at 4:41 PM
I installed PRTG on my non-domain workstation and the ping jitter sensor monitoring a firewall functioned fine. I installed the exact same way on a domain server running Server 2016 and all the ping jitter sensors fail with the error "...
Tue, 10 Jun, 2025 at 4:41 PM
Hi,
Came across an old post with a powershell script to monitor link / skype server.
https://helpdesk.paessler.com/en/support/solutions/articles/63184-how-to:-lync-2013-monitoring
I saved the "prtg-lyncuser.ps1" script in my C...
Tue, 10 Jun, 2025 at 4:41 PM
Is there a way we can create a custom monitor from nginx_status? The output can be like:
Active connections: 1
server accepts handled requests
19 19 28
Reading: 0 Writing: 1 Waiting: 0
Article Comments
Is there a way we ca...
Tue, 10 Jun, 2025 at 4:41 PM
I have networks where devices don't have names only ip's. Current alphabet sort does not sort ip's nicely.
They use text sorting instead of numerical sort. This is how they sort currently
10.10.10.1
10.10.10.11
10.10.10...
Tue, 10 Jun, 2025 at 4:41 PM
Hi ,
Is there a way to produce a report that can be emailed based on expiring certificates ? with say less than 30 days to go.
I have had a look but cannot find anything that meets our criteria, so any help would be appreciated.
Regards...
Tue, 10 Jun, 2025 at 4:41 PM
Anyone can tell me why this json does not get recognized as valid?
Last mgs:
lastmsg":"#Y2 @#O233 @#O231[Invalid JSON.]
Full sensor log:
3/23/2023 3:28:08 PM Script File: huawei_backup_power.py
3/23/2023 3:28:08 PM Script Para...
Tue, 10 Jun, 2025 at 4:41 PM
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User story
As a PRTG user, I want native support added to the PRTG web-UI for Let's Encrypt
Details of user story
The Web-Interface of PRTG should sup...
Tue, 10 Jun, 2025 at 4:41 PM
Hello,
I have been receiving an error message from PRTG regarding the Active Directory replication for a few days now:
"XML: Das zurückgelieferte XML entspricht nicht dem erwarteten Schema. (Code: PE233) -- JSON: Das zurückgeliefe...
Tue, 10 Jun, 2025 at 4:41 PM
Hello,
I just wanted to know if PRTG is possible to monitor subscriptions like licences for antivirus or something else.
Thanks in advice.
PS : Happy new year everyone
Article Comments
Hi,
happy new year to you as well. U...
Tue, 10 Jun, 2025 at 4:41 PM
Hello,
i'm currently testing PRTG and my last Test belongs to AD integration which fails.
I would like to double check if it is still no supported if PRTG belongs to AD "A" where the User itself belongs to AD "B". ...
Tue, 10 Jun, 2025 at 4:41 PM
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User story
As a PRTG user, I want to have the ability to make custom Dyna...
Tue, 10 Jun, 2025 at 4:41 PM
Hi,
I have a custom sensor with a WQL File. Result is being fetched but it's an object rather than all the values of the object. What do I eed to change so the prtg sensor reads al the object names with values?
Article Commen...
Tue, 10 Jun, 2025 at 4:41 PM
What is the current status of CVE-2022-35739 and Paessler PRTG?
Article Comments
CVE-2022-35739
With version PRTG 23.1.83.1742, PRTG now validates the value of a device icon to avoid the risk of modifying it to possibly ente...
Tue, 10 Jun, 2025 at 4:41 PM
PRTG HTTP Sensor Error (remoteprobe)
on the PRTG Server i get an error: Connection timed out Socket Error # 10060 Connection timed out. (Socketfehler # 10060)
why do i receive this error?
the url for the http sensor is ok, and reachable
por...
Tue, 10 Jun, 2025 at 4:41 PM
Please provide powershell script to stop PRTG sensor email notification.
so If we want to stop multiple sensor email alerts that to stop group of sensors on 1 shot.
Article Comments
Tue, 10 Jun, 2025 at 4:41 PM
Hi all
I am looking in to an sensor issue where all VEEAM Last Result lookup values are reporting legacy information. I have removed the sensors and re-applied but they then reference the same dates. I have recreated the OVL file located ...
Tue, 10 Jun, 2025 at 4:41 PM
Hello
Can Paessler can also provide CRC or MD5 to Hash the file prior installing so we can check Auth file for compliance reasons?
Article Comments
Hi there,
The sha256 of the PRTG Installer PRTG Version 23.1.82.2175 is
65796...
Tue, 10 Jun, 2025 at 4:41 PM
I have configured several http push sensors in my prtg, but the port 5050 is not listed as an listening port. also, no other application is using the port, as the netstat command does not show the port at all.
Do i have to configure anyth...
Tue, 10 Jun, 2025 at 4:41 PM
How do I resolve this sensor to our website, there is no redirect for the site
There was no issue before the update
Article Comments
Hi there,
If you rollback to the previous PRTG version, is the issue solved again?
Apr, 20...
Tue, 10 Jun, 2025 at 4:41 PM
Is there any way to display the graph legend separately on a map? I have a map with 3 graphs and it feels a waste of space to have the legend repeated on all three graphs, but I can never quite remember what the different colours are. It ...
Tue, 10 Jun, 2025 at 4:41 PM
I am trying to create new sensors for all of my F5 devices. I have the factory MIBs and I have been partialing them down to almost nothing and I cannot get them to work. It just hangs every time. I have the same issue with Juniper switch...
Tue, 10 Jun, 2025 at 4:41 PM
Available Capacity, Free Bytes and Free Space are correct, whoever
Total Provisioned and Uncommitted Bytes are off the charts.
Storage is 8.72 TB with 1.27 TB free space; reported correctly.
A single VM is on that volume, provisioned 9....
Tue, 10 Jun, 2025 at 4:41 PM
I need to create a sensor that compares if the free disk space is twice the size of a file. I have tried using WMI but I can only see either the disk space or the file size, and I don't know how to perform a mathematical operation for t...
Tue, 10 Jun, 2025 at 4:41 PM
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User Story
As a PRTG User, I want to be able to specify a top level Active Di...
Tue, 10 Jun, 2025 at 4:41 PM
The parameter is incorrect. For more information, see the about_Remote_Troubleshooting Help topic.
Article Comments
Tue, 10 Jun, 2025 at 4:41 PM
I know it isn't possible as it is today, however I really do think it should be on the roadmap.
Accidentially deleting a sensor/device can be a "real" hazard to bring back. It ougtha be possible to make some sort of "tr...
Tue, 10 Jun, 2025 at 4:41 PM
I have been working with PRTG licensed since December 2022 and on 3 occassions the notifications (email and teams) failed to send. I checked the logs Entries and it appears it send the alert/notification but nothing arrive to my email or te...
Tue, 10 Jun, 2025 at 4:41 PM
currently we install prtg on at one site (main location) and also monitor firewall and switches of remote site (remote location), and its working fine.
can it better to install remote probe (on remote location) for accurate data of remote...
Tue, 10 Jun, 2025 at 4:41 PM
Hello All,
Might anyone have managed to get a sensor(s) to interact with the Downdetector API, https://downdetectorapi.com/v2/docs/ , so that you can use there services through PRTG?
Have Fun,
Sean
Article Comments
Tue, 10 Jun, 2025 at 4:41 PM
Hi
on Map Designer in section Data Table, i want to view in a list only all device with the name device name - "Router"
if i add into the tablea0.html the entry
filter_name=@sub(Router)
It doesnt work
i add also column...
Tue, 10 Jun, 2025 at 4:41 PM
Hello,
as far as i could find out, the powershell scripts used in custom xml sensors are executed on the prtg probe system in a 32-bit powershell. To use them for a remote system, the scripts needs to use ps remoting to get the data.
But ...
Tue, 10 Jun, 2025 at 4:41 PM
Is it possible to reverse a "WMI Service" Sensor query. So that the correct state is "stopped" and the state in which an error message should be generated is "started".
Article Comments
Hi Stan,
T...
Tue, 10 Jun, 2025 at 4:40 PM
Hello,
I have setup two ssl certificate monitor sensors. With today the montired certifates shold expire within 21 days but the sensors still show 94 days (which seems to be the expiration date of the prtg demo certificate?). The sensor r...
Tue, 10 Jun, 2025 at 4:40 PM
Hi, i have a lot of these sensors that has 1-2 channels that are missing data due to the SFP is no longer in the switch/router.
The error message in the sensor is
The queries for the following channel IDs returned no data: 8,9
ID 8 and 9...
Tue, 10 Jun, 2025 at 4:40 PM
Hi, is there a way to delete all closed tickets?
Article Comments
Hi there,
You can set the Data Purging for closed tickets under "Setup > System Administration > Core & Probes > Historic Data Purging > Cl...
Tue, 10 Jun, 2025 at 4:40 PM
OK, this is something going back to 2017. That's six years and counting now.
The ticketing system built into PRTG. Can't speak for others, but I don't want it or need it in my life and it's something that casts a shadow o...
Tue, 10 Jun, 2025 at 4:40 PM
Can I disable the below cipher suites on the PRTG webserver ??
TLS_DHE_RSA_WITH_AES_256_CBC_SHA
TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA
We're using PRTG version 22.3.78 and enabling the high-security TLS 1.2 only. but still, be found TL...
Tue, 10 Jun, 2025 at 4:40 PM
Hello,
Is there a way to automate starting or pausing sensors? We have a set of test VMs that is only occasionally used, so the default state of these VMs are off. We monitor these servers with PRTG and when we no longer need the VM, we s...
Tue, 10 Jun, 2025 at 4:40 PM
What is the status of IPv6 support for PRTG's web GUI? It seems to only listen on IPv4 addresses. In 2013, this is pretty unacceptable. IPv6 *is* getting used in the real world nowadays.
In a dual-stack environment, listening only on ...
Tue, 10 Jun, 2025 at 4:40 PM
As a Municipality, we utilize Nearmap as our main imagery service provider and integrate it with multiple systems. It would be our preference to use this map content in place of the default content, HERE or Google Maps.
Reference: https:...
Tue, 10 Jun, 2025 at 4:40 PM
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User story
As a PRTG User, I want to monitor my vSAN architecture configu...
Tue, 10 Jun, 2025 at 4:40 PM
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User story
We have switched from WhatsUpGold to PRTG. In Whatsup, there w...
Tue, 10 Jun, 2025 at 4:40 PM
It appears that you cannot use Libraries within Maps. This would be a very handy feature..for example, I'd like to display a Library I've created with specific router ping sensors (from different groups), but there's no way to a...
Tue, 10 Jun, 2025 at 4:40 PM
Wie ist es möglich, für einen Dateiinhalts-Überwachungs-Sensor, bei einem gemeldeten Fehler, direkt aus PRTG sofort die betreffende Datei aufzurufen und sich anzeigen zu lassen?
Article Comments
Hallo,
Dateien lassen aus PRTG ...
Tue, 10 Jun, 2025 at 4:40 PM
User story
We want SNMP support for Cisco C9800 WLC in a HA setup.
Details of user story
Cisco C9800 WLC in HA setup uses the last digit in OID to identify a specific WLC. This means that when we do a failover PRTG will give an error...
Tue, 10 Jun, 2025 at 4:40 PM
The V2 API port serves a broken certificate by failing to include intermediate certificates
After enabling the V2 API options, the V2 API port serves the site certificate with a broken chain. This causes the certificate to be untrusted, d...
Tue, 10 Jun, 2025 at 4:40 PM
While Security is getting more and more Important nowadays, it seems there is no way to use gMSA in PRTG.
First problem is that Kerberos isn't supported with all delivered sensors (for example WMI seems to rely on NTLM)
Second Problem a...
Tue, 10 Jun, 2025 at 4:40 PM
Hi there,
When can we use Azure SSO for iOS PRTG app?
Thanks
Article Comments
Hello,
Thank you for your message.
Currently, SSO is not available on the mobile apps and in PRTG Desktop. The feature request has been forwa...
Tue, 10 Jun, 2025 at 4:40 PM
Hello, I have attempted to create a custom lookup file to check the HDD status in an Infortrend system, but I received this error in a ticket after reloading the folder:
Lookup file "\lookups\custom\oid.infortrend.hddstatus.ovl"...
Tue, 10 Jun, 2025 at 4:40 PM
Hey team.
I am trying to set up a sensor for a SQL Server database.
I have my PRTG server on a domain, and the server I am trying to monitor is on another domian.
I am setting up the sensor to use Windows authentication, and the messag...
Tue, 10 Jun, 2025 at 4:40 PM
Hello,
I am trying to check the content of a website's form for values in a drop down field.
Eg. there is a registration form with a field for the salutation offering the option to select "Mr." or "Ms." and I want...
Tue, 10 Jun, 2025 at 4:40 PM
Ability to Change primary channel on multiple sensors at once using multi edit option for customer as there is use cases in UAE to change primary channel from traffic total to traffic in/out
Article Comments
Hello Aaquibsayed,
...
Tue, 10 Jun, 2025 at 4:40 PM
I had a map created to show the status of certain items, some how I dragged on welcomebox1 and it gives me a object that cannot be removed that shows what you get if you login to the web interface of PRTG.
Any suggestions on how to remove...
Tue, 10 Jun, 2025 at 4:40 PM
This is really strange because all monitored sensors are green.
The PRTG server is running under a different domain than the monitored server but he had the good credentials.
Apparently, the sensor that causes this problem is an SNMP printe...
Tue, 10 Jun, 2025 at 4:40 PM
Hi,
i am working on an older installation of PRTG (20.3.61.1649) with no support contract.
Unfortunately the Print Queue Sensor (WMI) is not working for me.
While testing with the WMI test application will give me the right ques and data o...
Tue, 10 Jun, 2025 at 4:40 PM
We would like to monitor our Microsoft 365 licenses in Azure. On the Micrsoft side, license problems such as too few licenses can only be seen in the GUI.
It would be good if PRTG had a ready-made sensor similar to the Microsoft 365 statu...
Tue, 10 Jun, 2025 at 4:40 PM
Dear Concern, I want to ask you how to add a custom company logo and also add some text under or below the company logo. I am looking forward to your prompt response.
Article Comments
?Hello Muhammad,
Thank you for using PRTG....
Tue, 10 Jun, 2025 at 4:40 PM
Is it possible to set a sensor in a down state to be reported as Normal?
For example, we have a certain workflow that automatically starts and stops services on certain servers, and we need to be alerted should a service be "running&...
Tue, 10 Jun, 2025 at 4:40 PM
Hello,
I've noticed that some of our SNMP sensors repeatedly give no response errors/warnings that I believe to be false negatives, and I was wondering if anyone had any ideas to alleviate this, as I feel these specific monitors aren&...
Tue, 10 Jun, 2025 at 4:40 PM
I've read what I can find on this, and I'm still not sure how to resolve. Was working with IE, but filling the disk with JS files. I don't believe the sites being probed are TLS 1.2 only, but not sure how to tell either.
...
Tue, 10 Jun, 2025 at 4:40 PM
Hello,
I have seen that is possible to monitor a host from another network with a remote probes.
I looked at your docs, but I don't understand how the remote probes work.
Best regards,
Ferrara Evan
Article Comments
H...
Tue, 10 Jun, 2025 at 4:40 PM
Will be installing PRTG and would like to use a gMSA (group managed service account) account to run the Windows Service. Is this configurable through the installation or can the service have its logon user updated?
Article Comments...
Tue, 10 Jun, 2025 at 4:40 PM
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User story
Since mainly Cisco is moving more and more towards Netconf and...
Tue, 10 Jun, 2025 at 4:40 PM
Hello,
I have a host that shouldn't be on the LAN and want to create a simple ping rule that alerts when the ping successes, and doesn't alert when the ping fails. Reverse of how the sensor would normally expect to operate. Can ...
Tue, 10 Jun, 2025 at 4:40 PM
I have begun migrating our services to use ECDSA certificates for their browser UIs. Unfortunately, attempting to import an ECDSA certificate into PRTG using the Certificate Importer comes back with an error stating that the key is not at l...
Tue, 10 Jun, 2025 at 4:40 PM
Hallo,
ist in PRTG bzw. der PRTG Mobile App eine Authentifizierung via ADFS möglich?
Article Comments
Hallo,
Nein leider dies ist im Moment nicht möglich.
Apr, 2023 - Permalink
Tue, 10 Jun, 2025 at 4:40 PM
I'm trying to monitor an Ubuntu Server 18.04.4 LTS. The normal SSH disk space sensor works in general but displays all the snap volumes as a seperate filesystem. Even the ones that are no longer available.
I found a shell script here ...
Tue, 10 Jun, 2025 at 4:40 PM
Hi guys, do you know if you will be supporting the 'timetick' (100th of a second) format in your sensors? I'm using the ubiquitous 'sysuptime' OID and it returns that unit format. I know how to convert by division but i&...
Tue, 10 Jun, 2025 at 4:40 PM
Since a few days our PRTG Server PRTG drive grows very fast.
How can i see which sensor uses most disk space?
Or which file groth most the last days?
D:\prtg\Paessler\PRTG Network Monitor\Logs\corecore.log is about 50GB, can i remo...
Tue, 10 Jun, 2025 at 4:40 PM
We are getting intermittent DOWN messages on some of our devices:
Last Message:
intraffic=No such object (SNMP error # 222) outtraffic=No such object (SNMP error # 222) inerrors=No such object (SNMP error # 222) outerror=No such object (...
Tue, 10 Jun, 2025 at 4:39 PM
Hello
We already using PRTG and love the Features.
One weekend per month we have sheduled Maintenance Window commited over the whole Organizaton. Different Teams do their Maintenance Jobs during this time.
We use PRTG reports etc. for...
Tue, 10 Jun, 2025 at 4:39 PM
I have devices that have multiple notification templates added to them. If a device goes into alarm status and it has two or more templates that include OpsGenie (Execute HTTP Action) applied to it then it will only execute one of the HTTP...
Tue, 10 Jun, 2025 at 4:39 PM
Using PowerShell, I created a custom sensor that will invoke an API query on a server running Rundeck. The response will be either "0" for no running jobs, or "1" if there is a running job. I read that PRTG needs to have...
Tue, 10 Jun, 2025 at 4:39 PM
Is it possible to amend the current call to only return devices that has the name "Node"
To return only the latest ping sensor so "up" or "down"
To return the last 90 days worth of data
<prtg server>/a...
Tue, 10 Jun, 2025 at 4:39 PM
My organization want to publish frontend service for our customer (Not IT person) can see the status of their applications from our website page.
We want to have the ability to add dropdown option from Map Designer.
Example: https://sta...
Tue, 10 Jun, 2025 at 4:39 PM
Hello,
Sorry i am trying to integrate splunk and prtg together, i am after in either json or xml format,
I would like the following information for all devices under the probe or group.
device name, and if the ping is up or down.
...
Tue, 10 Jun, 2025 at 4:39 PM
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User story
how can I create a dropdown menu list? I tried with custom htm...
Tue, 10 Jun, 2025 at 4:39 PM
Hello
I have a sensor to check Message Queue and it's not working fine.
The message is "Queuename not found on specified machine." and in Execution Time there is No Data.
In AS servers queues are OK, so this sensor should not ...
Tue, 10 Jun, 2025 at 4:39 PM
Hi everyone, i'm currently trying to implement PRTG (Migrate Centreon to PRTG) in a environment with different network with one of there is in OVH cloud (those machine are a website split on different service like haproxy, sso, etc..). ...
Tue, 10 Jun, 2025 at 4:39 PM
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User Story
As a PRTG User, I want an option to reset the maximum and mini...
Tue, 10 Jun, 2025 at 4:39 PM
Hi there,
we've created several maps which are working great. We also created an overall map (eg. global network), showing the several maps as sub-entities (eg. country network). On the global map, we could only link the whole group o...
Tue, 10 Jun, 2025 at 4:39 PM
Hi, I am getting an error when trying a MIB walk on a brand new Windows 2019 server. I have configured SNMP as detailed on the support resources however I cannot add an SNMP-based sensor as error 5 appears immediately. I downloaded and trie...
Tue, 10 Jun, 2025 at 4:39 PM
User story
Azure supports one-way and two-way sms support using the Azure Communication Service:
( https://docs.microsoft.com/en-us/azure/communication-services/?WT.mc_id=docs-azuredevtips-azureappsdev )
In addition, a github resourc...
Tue, 10 Jun, 2025 at 4:39 PM
Hi there, im using snmpwalk on the snmp tester. I wanted to find what I could and make a MIB for my PC.
Running the test, all was going well until OID 1.3.6.1.4.1.77.1.1.4.0 at which point it shows error:5. So, I tried it on a different ...
Tue, 10 Jun, 2025 at 4:39 PM
We would like to have a way to disable the unknown status of a sensor in the same way that you have allowed the disabling of "unusual" sensor state in System Settings. We find that having the down and up states for sensors enough....
Tue, 10 Jun, 2025 at 4:39 PM