kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

How to configure AD authentication for v13.2
I would like to setup AD authentication for PRTG version 13.2.3.2285, any help would be appreciated Article Comments Hi, for this purpose, please see the Active Directory Integration part of the manual. All necessary steps are ...
Tue, 10 Jun, 2025 at 2:14 PM
Monitor Vlan Interface on a SonicWall E7500
We are running a SonicWall #7500 running SonicOS Enhanced 5.8.0.2 When I go to add a sensor manually I can see the vlan interfaces on the box (ie X4:56 ). I added it to our PRTG Network Monitor 8.1.1.1696. It adds it without complaining...
Tue, 10 Jun, 2025 at 2:14 PM
SNMP Traffic Sonicwall NSA 2400
I am attempting to monitor snmp traffic across a VLAN Sub-Interface (VLAN ID 240) on a Sonicwall NSA 2400 using snmp traffic sensor with PRTG Network Monitor 9.1.3.1793. The probe I am attempting to monitor from is also in VLAN 240 and I ...
Tue, 10 Jun, 2025 at 2:14 PM
error reading data server not connected wrong username
Everything seems to be running good, but keep getting a popup screen (Date, Time): There was a error reading data from the server "192.168.0.203(prtgadmin)" Not connected (Wrong username or password) To the best of my knowledge ...
Tue, 10 Jun, 2025 at 2:13 PM
How can I load balance PRTG
I currently have a single server for PRTG with the following details: 3 x Probes 53 Groups 703 Devices 9683 Sensors 17,725 Channels 142 Reqeusts a second What I am finding is that PRTG sensor updates seem to be timing out and appear to be...
Tue, 10 Jun, 2025 at 2:13 PM
how to decrease CPU usage (average per instance)
I am trying to monitor Tomcat Server on my Dashboard. When i am running the test case , observing that CPU Usage( average per instance) is increasing and sometimes reaching above 100%. And when CPU Usage( average per instance) is reaching a...
Tue, 10 Jun, 2025 at 2:13 PM
Is PRTG Traffic Grapher still available
I love PRTG Network Monitor, however I grew up on Traffic Grapher and I like it for many reasons. Is it still available, as I need to upgrade my older machine that it is running on and would like to continue to use it in as well as Network ...
Tue, 10 Jun, 2025 at 2:13 PM
Autodiscover Template
Is there a way to right click a device you added in the tree, and then run autodiscover against a template that you select on the fly? This would be much easier than going into each individual device and changing the assigned autodiscover ...
Tue, 10 Jun, 2025 at 2:13 PM
Why doesn‘t support PRTG older Internet Explorer versions?
Due to our company policy, we have to use IE7 in our network infrastructure. We need to rely on web apps for browser versions that are now a few years old. Because of this, we do not appreciate that PRTG supports only the latest versions of...
Tue, 10 Jun, 2025 at 2:13 PM
Monitoring Cisco XPS-2200
I need to monitor a Cisco XPS-2200 power system, is there anyway I can do this with PRTG? Can it be monitored through the switches that it is powering? It is used for redundant power for a stack of Cisco 3750x switches. Article Com...
Tue, 10 Jun, 2025 at 2:13 PM
Installation of PRTG on a machine with IP's
We are an ISP and I use PRTG to monitor my Radio distribution network which we have set up on 10.x.x.x . We also monitor our Client Edge routers which have been allocated Public IP addresses. I am getting a lot of false alarms, PRTG showing...
Tue, 10 Jun, 2025 at 2:13 PM
Core server log: DataSync 2: List index out of bounds (2) (State=14)
Recently I found the following message in Core Server System Log: 10.7.2013 15:27:03 DataSync 2: List index out of bounds (2) (State=14)(NodeID: 2532) 10.7.2013 15:27:03 DataSync 2: List index out of bounds (2) (State=14) It repeats app...
Tue, 10 Jun, 2025 at 2:13 PM
PRTG smtp notifications suddenly stopped working
Until recently mail notifications were functioning without a problem. It suddenly stopped working. IP of the PRTG server is allowed to relay. I can telnet from the PRTG server to port 25 and send a message. This is a log message from t...
Tue, 10 Jun, 2025 at 2:13 PM
I get email alerts for a sensor being down and it says 0 seconds for the amount of downtime.
I get at least 1 email a day saying a sensor is down and then immediately get another email saying it is back up. In the second email, it will have downtime listed as 0 seconds. I have the alerts set to email after 20 seconds of downtime so...
Tue, 10 Jun, 2025 at 2:13 PM
Custom Netflow 5 Sensor - Unable to add
I'm trying to add a custom Netflow 5 sensor to our existing PRTG environment. I have a working Netflow 5 sensor on one router (note that it's NOT custom), but I'd like to add the custom to a different router. I've create...
Tue, 10 Jun, 2025 at 2:13 PM
Can a RAC Instance be Monitored?
According to https://kb.paessler.com/knowledgebase/en/topic/52803-how-do-prtg-sensors-connect-to-oracle-databases RAC cannot be monitored. Can an Oracle RAC instance be monitored, or is there really no way to monitor a database directly in...
Tue, 10 Jun, 2025 at 2:13 PM
Adding Packet Sniffer Sensor Question
Hi, I am new to PTRG (v13) and would like to ask the following questions. Do I need two network card to run packet sniffer sensor ? (one for the management IP) Do I need a IP address assigned to the NIC that the traffic from the mir...
Tue, 10 Jun, 2025 at 2:13 PM
sFlow Sensor - Per User Traffic In / Out Log
Hi sir/Mdm, My non-profit organisation is currently evaluating PRTG. A requirement by my supervisor is the ability to generate a daily log reporting the usage of in and out (to internet) bandwidth/traffic per user/ip. In sFlow Top Char...
Tue, 10 Jun, 2025 at 2:13 PM
Will there ever be an option to right-click a sensor to add it to a library on the fly?
We are going to be managing our sensors more through libraries now because of the flexibility it gives us with notifications. However the library creation process is still a bit cumbersome. Being able to add sensor to a specific library and...
Tue, 10 Jun, 2025 at 2:13 PM
HTTP XML/REST Value sensor - Response not wellformed
I have just upgraded to PRTG Network Monitor 13.3.4.2527 x64 and a 'HTTP XML/Rest Value sensor' that worked fine with the previous version has started to report a 'Response not wellformed - (code: PE132)' error The xml res...
Tue, 10 Jun, 2025 at 2:13 PM
Multi-Site Environment Setup & Alerting
How does PAESSLER recommend setting up a multi-site PRTG monitoring environment with alerting? I have about 20 sites each with about 2K sensors. The current setup is central server, the rest remote probes. This seems to case some issues ...
Tue, 10 Jun, 2025 at 2:13 PM
Custom PowerShell script: Return value when sensor is in error state
Hello, I have several custom sensors, that check various things but I was wondering if there was a way of returning the value when the condition is in an error state? When the sensor is up and green, it returns the value to the device ov...
Tue, 10 Jun, 2025 at 2:13 PM
"Channels of a Sensor" no longer showing in Maps after update.
After updating to 13.3.4.2479, the Channels of a Sensor data tables no longer display data in my Maps. The data does exist and is being collected, you can see it if you go to the actual sensors manually, but it shows up blank in the Maps. M...
Tue, 10 Jun, 2025 at 2:13 PM
Threads on remote probe
We have our system separated with multiple remote probes and a local probe (Web Server). The local probes stay around 50 threads but our remote probe that does the bulk of our checking is running in the low 500s. Is this an issue means it...
Tue, 10 Jun, 2025 at 2:13 PM
How can i monitor separate vlans on a same interface?
Hi. I have multiple vlans on an interface on a cisco ASR 901 router. Is there any way to monitor each vlan on the single interface with prtg? Article Comments Hello, thank you very much for your KB-Post. May I ask you to pleas...
Tue, 10 Jun, 2025 at 2:13 PM
Actual bandwidth between 2 routers
Hi Guys I've just starting using PRTG. I setup netflow to monitor router traffic , but I really want to monitor bandwidth usage (as a % if possible) between 2 wan routers. I've configured netflow on the routers and im using the ne...
Tue, 10 Jun, 2025 at 2:13 PM
13.3.4.2557 You cannot delete 'fixed' objects like the 'root node' or the 'admin group' or your own
Hi there, I'm trying to delete an old admin (the one who set up our PRTG originally and am unable to. I am an administrator and can delete any other user but his account does not have a delete button next to it. When I try to delete...
Tue, 10 Jun, 2025 at 2:13 PM
Showing alarms of known down devices
We have a couple of devices that we know are not always on. We have setup notifications to alert us if the device has been down for a full 2 days. However an alarm appears straight away on the alarm screen. Is there any way of making the al...
Tue, 10 Jun, 2025 at 2:13 PM
How can I add specific labels to map points?
At the moment whatever I type under location becomes the label for the locator. However the town name or lat/long isn't necessarily the best label text. A post from 2010 says this feature will be available in Q2. If so, how do you do it...
Tue, 10 Jun, 2025 at 2:13 PM
Monitoring of DFS-R Event ID 2213
Hi, I am trying to monitor a new 2012 server for the Event ID of 2213. This is within the DFS Replication log. I realise I can use either the WMI or Windows API event sensors to monitor logs. However neither of these seem to do what I ne...
Tue, 10 Jun, 2025 at 2:13 PM
How can I add a top-communicator pie chart to a Map?
Hi I want to add a top-communicator list of our WAN-Traffic Sensor to a map, but it's not working. If I try to add it, the object is incopatible or it's just blank without any data. I've tried it with graphs, datatables and th...
Tue, 10 Jun, 2025 at 2:13 PM
WMI Vitality not available
How can I use the Vitality Sensors? I do not find them in the WMI Sensors list nor by searching for vitality. Article Comments Hi, please use the WMI Vital System Data Sensor. Just search for vital when trying to add the sensor...
Tue, 10 Jun, 2025 at 2:13 PM
Change path for smbdiskspacesensor
Is it possible to change the path of a SMB diskspace sensor? I used to query the admin shares (c$, d$ and so on) but our server guys have now decided that these are not to be used anymore, deactivated them and replaced them with read-only s...
Tue, 10 Jun, 2025 at 2:13 PM
How can i monitor oracle database services in prtg ?
Hello, I would like to monitor Oracle database services on linux server from PRTG. Can anyone tell me how do I do it ? Article Comments You can monitor processes in Linux via the snmpd.conf configuration. List the process nam...
Tue, 10 Jun, 2025 at 2:13 PM
Implausible data with disconencted probe
Hello Paessler Support, we've had trouble with the connection to one of our subsidiaries. The effect is intermittent loss of connectivity which results in a disconnection of the remote probe. In these cases I have had an effect whe...
Tue, 10 Jun, 2025 at 2:13 PM
INI file
When I add an INI File monitor, it works fine as long as the value is a whole number. If the value is a decimal (ie. 88.2) the value returns as -1. If I change the value in the ini file to a whole number it then displays correctly. I hav...
Tue, 10 Jun, 2025 at 2:13 PM
Auto Acknowledge Alarms
Does the Auto Acknowledge feature only rests with PING sensors? because we have tried with other sensors and it didn't worked out. Although, we got the notification but the alarm didn't went into Acknowledge state. Article ...
Tue, 10 Jun, 2025 at 2:13 PM
Auto-Discovery Stuck at 0%
Using v. 13.2.3.2064 x64, I am testing using auto-discovery. I have created an auto discovery group using the IP and subnet option. I know the subnet I'm entering has devices but when I create the group it hangs at 0% and does not seem ...
Tue, 10 Jun, 2025 at 2:13 PM
Traffic in/out gauge problem
I have SNMP traffic sensor with Traffic In and Traffic out channels. I set up limits for those channels: Uppper Error (kbit/s): 300000 Upper Warning: 250000 Lower Warning: 5 Lower Error: 1 Although traffic load is bellow the Upper Warning...
Tue, 10 Jun, 2025 at 2:13 PM
Record history of bytes backed up
Can PRTG give my a history of bytes that have been backed up using this method? - https://www.paessler.com/knowledgebase/en/topic/47023-how-can-i-monitor-my-backup-software-to-be-sure-backup-succeeded-last-night Example: https://www.dropb...
Tue, 10 Jun, 2025 at 2:13 PM
VmwareSensor25 keeps crashing
Hello, We have 5 hardware sensors for Vmware - it's almost a 100% reproducible crash. When logged into the prtg server I refresh the sensor, watch vmwaresensor25.exe cycle to around 50-75 cpu usage - then werfault.exe takes over and r...
Tue, 10 Jun, 2025 at 2:13 PM
Could not log in using the specified credentials. Please make sure they are not only valid for the t
Hi Guys, Can somebody please shed some light on this. This error is on a server with 5 sensors. Rest 4 sensors work fine. only the CPU load sensor is giving the above error since 10 days. I have tried to re added the sensor, still the er...
Tue, 10 Jun, 2025 at 2:13 PM
Cluster Sensor Probe Health: Disconnected
We have two servers in cluster. Cluster communication operates normally but on Sensor Probe Health (Cluster Probe Device) I can see Last Message: Disconnected on both servers. The Sensor has green color but this message is alarming. Should ...
Tue, 10 Jun, 2025 at 2:12 PM
Calculating a percentage for printer consumbles
Hi, We use Konica Minolta printers and some of devices (for example, 40P or C25) not directly displayed consumbles OIDs as a %, you must calculate the value from two OIDs. Example: 1.3.6.1.2.1.43.11.1.1.9 current level 1.3.6.1.2.1.43...
Tue, 10 Jun, 2025 at 2:12 PM
About Monitor the Sonicwall SMNP
We are using PRTG to monitor the Sonicwall Interface bandwidth, traffic, CPU & Ram utilization, togther the ping time from our main office to the branch office. We have only one firewall and one gateway. Thus, the ping time traffic mu...
Tue, 10 Jun, 2025 at 2:12 PM
SMTP POP3 Round Trip: Sending Mail: Unknown Error
Hallo! Habe ein kleines Problem! Wir verwenden den PRTG Network Monitor 8.4.1.2283! es werden mehrere Server mit SMTP POP3 Round Trip kontrolliert, nur bei manchen Server funktioniert es nicht. Als Nachricht bekomm ich nur: Sending ...
Tue, 10 Jun, 2025 at 2:12 PM
How do I seperate Vcenter to multiple Probes?
I have our Vmware Vcenter 5.1 in PRTG. I am getting "Timeout causes by wait for mutex (code: PE121)". I want to separate the host checks from the client checks to two different probes, but when I cloned the Vcenter item, and del...
Tue, 10 Jun, 2025 at 2:12 PM
extract logs from linsys router
Hello, is it possible to have PRTG Network Monitor extract the different log tables from the Linksys routers, specifically the rv082? I would like to automatically monitor the outgoing and incoming log tables and tabulate the ip addresses, ...
Tue, 10 Jun, 2025 at 2:12 PM
SNMP not responding (2003)after changing the IP adress of a device
I have changed the Ip address of one of my devices and all the sensord say "No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passwords etc) (erreur SNMP # -2003)" Article Comm...
Tue, 10 Jun, 2025 at 2:12 PM
remote probe cannot connect
Remote probe cannot connect to core. I have upgraded the probe via the prtg web console. Turned off the firewall. What else can i try? I assume the handshake has something relating to versions. But both server and probe are on the sa...
Tue, 10 Jun, 2025 at 2:12 PM
Threshold triggers for SSL cert expiry sensor do not send notifications
I have SSL cert expiry sensors setup for several websites. I have a threshold trigger set to notify me when the cert will expire in less than 90 days. I have a cert that is 101 days overdue and it will not trigger a notification. I have ...
Tue, 10 Jun, 2025 at 2:12 PM
wie kann der Externe Link in einer Map ein Popup öffnen?
Im Map-Designer kann für ein Objekt ein externer Link eingegeben werden. Jedoch wird dieser immer im selben Fenster geöfnet, so dass die grundlagende Ansicht verschwindet. Optimal wäre ein neues Fenster, dass auf einen zweiten Monitor gezog...
Tue, 10 Jun, 2025 at 2:12 PM
What are the windows credentials needed for Performance Counter monitoring?
All of the relevant documentation I find, says the credentials should be Windows Domain Administrator. These credentials seem exceedingly high for Performance Counter monitoring. Are there more restrictive credentials that we can use instea...
Tue, 10 Jun, 2025 at 2:12 PM
A few "Maps" features that'd be REALLY nice to have
Hi, Maps are great, I love them. But working with them can be a royal pain. A few nice to haves for the maps: - "automatic" links to the object. It's impossibly tedious to first put down all your objects (eg graphs of senso...
Tue, 10 Jun, 2025 at 2:12 PM
How do SNMP sensors work with a remote probe and core server structure?
Good morning We have a single core PRTG server with several remote probes installed on servers behind routers and firewalls on separate subnets.. We have around 700 sensors all working fine (monitoring things like SQL databases, services,...
Tue, 10 Jun, 2025 at 2:12 PM
How can I delete all sensors on a device?
I have more than 100 sensors on a device, so the sensor page is paginated. When I check-all and click delete, it will only delete the sensors on the current page. Is there a way to delete all sensors on a device? Article Comments ...
Tue, 10 Jun, 2025 at 2:12 PM
Maps Connectors
Is it possible to make the connectors go red only when the Ping Sensor is down? Also, can you make the red more visible, the red indicator of the line doesn't even reach half of the line plus the red color is very light. Another concern...
Tue, 10 Jun, 2025 at 2:12 PM
How do I monitor services running on a slave cluster node
I have two nodes set up as a cluster, one node (primary) in the UK and the slave in the US. I can add sensors to the local probe on the primary so I can check services on it, but I can't seem to find how to monitor services on the sla...
Tue, 10 Jun, 2025 at 2:12 PM
VMWare - Hosts vs. Guest VMs?
I know there has to be a simple answer to this one, but I can't for the life of me figure it out... Running ESXi 5.1. Now, under the root settings for VMWare/XenServer, I can put in the credentials for accessing the VMWare. Howev...
Tue, 10 Jun, 2025 at 2:12 PM
Custom Sensor (XML) Skydrive (e.g.) objectid
Ok I have the custom sensor SDUsageXML.exe which I have copied to Custom Sensors\EXEXML I also have the Token tool. What I am missing (and don't understand) is how I determine the SensorID or ObjectID Thanks. Article Commen...
Tue, 10 Jun, 2025 at 2:12 PM
Does PRTG support '>' and ' in Custom Performance Counter Paths?
I'm adding some custom Perf Counter sensors, and a few of the counters have '>' and '<' in their names. Here's an example: \[Category]\Responses <= 250ms Putting that into PRTG doesn't work. I can m...
Tue, 10 Jun, 2025 at 2:12 PM
About Checking Bandwidth Usage
Our broadband is Symetric broadband with bandwidth 4 Mb Upload/Download. Today, we had done a Lync meeting and when we check the bandwidth usage of the Sonicwall Interface, we found that some of the total bandiwdth usage is reach 6 Mb! ...
Tue, 10 Jun, 2025 at 2:12 PM
Map Designer
Guten Tag. Wir benutzen PRTG 13.2.3.2285. Wir möchten eine Map mittels iframe auf einer Intranetseite präsentieren. Ist es möglich diese Refresh Intervalle zu ändern oder auszublenden? Außerdem stört die Scrolleiste. Kann ich die auc...
Tue, 10 Jun, 2025 at 2:12 PM
How can I publish my sensors on Ducksboard?
My PRTG server is not accessible from the internet, but still I would like to show some of my sensors to the public, like on Ducksboard. How can I do this? Article Comments PTF.Ducksboard This is possible with Custom Sensor PT...
Tue, 10 Jun, 2025 at 2:12 PM
WebSite test after authentication
Hello, I would like to test an authentication on a Website: I have an url : http://diog.aem.com In this page , I can Log with a username and password and continue the navigation and the url http://www.diog.aem.com/index.php?task=search is ...
Tue, 10 Jun, 2025 at 2:12 PM
Can we use one PRTG licence for monitoring more than 1 network?
Our company has 3 branches, working seperately. We want to know that if we can use one PRTG licence for monitoring the three different networks or not? Article Comments This would be possible using so-called remote probes. What ...
Tue, 10 Jun, 2025 at 2:12 PM
Downtime Report
I need to create a report (or alternately a "map" displayed as an html page) which shows each sensor which has been down for the past 24 hours, it's current state (up,down,warn) and the total amount of time it has been down. ...
Tue, 10 Jun, 2025 at 2:12 PM
POP3 Roundtrip error
I'm running PRTG 13.3.4.2604, and setup the POP3 Roundtrip sensor. However, its status always shows down with the messages "Maximum Trip Time exceeded (giveing up)" or "Unexpected connection drop (code: PE039)". I...
Tue, 10 Jun, 2025 at 2:12 PM
Service Notification
We would like to be able to describe a service that is composed of different device/sensors and be able to notify when one or many devices change status but only get one notification. I have looked at dependencies but we do not like how it...
Tue, 10 Jun, 2025 at 2:12 PM
monitoring specific dongle
Hi, I would like to monitor a specific usb dongle used for a certification's service. The customized sensor developped by Gerard Feijth don't work in this case because it is not a storage usb device. Is it possible to monitor a sp...
Tue, 10 Jun, 2025 at 2:12 PM
Proxy Enable loop
Changed proxy setting and now PRTG isnt working. Starting Ent. console gets a Information window indicating the proxy needs authentication and I need to select 'Manual Proxy configuration'. Once the console is open, I select options...
Tue, 10 Jun, 2025 at 2:12 PM
Can we have user specific Maps and Reports ?
We need to create user specific Maps and Reports as per the user requirement. The report should be visible to him only ( and administrators) and he should have the facility to edit as per his need. Please note he is not an administrator. ...
Tue, 10 Jun, 2025 at 2:12 PM
PRTG upgrade - 12 vs 13
We are currently running version 12.4.5.3165 of PRTG with version 13.3.4.2605 being the latest available. We are looking to upgrade however I'm struggling to find info on what new features have been introduced and what bugs have been re...
Tue, 10 Jun, 2025 at 2:12 PM
maps in Microsoft Word
Hei You, I created a map in PRTG, everything is fine, but my question is, is it possible to put that map in a Microsoft word document, I know I can save the Image and put it in my document but I'd like to have a real view on it. So ever...
Tue, 10 Jun, 2025 at 2:12 PM
SNMP Trap receiver: setup trouble
Hi, This is my first attempt to work with the SNMP trap receiver probe, so it's probably a configuration problem but I coudn't get it to work. I Installed several SNMP trap receiver probes on my PRTG Local Probe Device with diff...
Tue, 10 Jun, 2025 at 2:12 PM
Overhead Protection is Active
I've receive Overhead Protection is Active alert, when I tried to find the problem in server log, it show: 2013-08-02 00:00:49 127.0.0.1 "anonymous-admin-login_failed_and_delayed_120_seconds" 127.0.0.1 8085 GET /api/table.csv ...
Tue, 10 Jun, 2025 at 2:12 PM
Test notifications work, triggers do not
Our PRTG triggers are not sending emails/SMS, but when you test the notifications, everything comes through fine. Everything was working previously, nothing has changed but it's notifying down OR up. Anything I could be missing? ...
Tue, 10 Jun, 2025 at 2:12 PM
Grenzwerte für Überwachung (global) einstellen?
hallo! ich möchte gerne die grenzwerte für warnungen/fehler anpassen. kann ich das irgendwo global einstellen (CPU, RAM, Festplatte...) oder muss ich das bei allen devices manuell im jeweiligen sensor ändern ? besten dank Artic...
Tue, 10 Jun, 2025 at 2:12 PM
Can not create graph map
Hey, I can not create graph map. Previously this has not been a problem, but after we reinstalled the server and PRTG it is not possible. We have ver. 13.3.4.2605 Using Chrome Version 28.0.1500.95 m Nor is it possible in PRTG Network Monito...
Tue, 10 Jun, 2025 at 2:12 PM
PRTG Map / SSL 3
Hallo zusammen, ich habe wiedereinmal eine Frage zum Thema PRTG Map. Es geht um die PRTG Version 13.3.4.2605. Scheinbar versucht eine öffentliche Map die im Internet Explorer angezeigt wird, eine SSL 3 Verbindung zur PRTG Probe herszust...
Tue, 10 Jun, 2025 at 2:12 PM
NTML authentication doesn’t work. What can I do?
I want to use the NTML authentication protocol for my Apache servers, but it doesn't work. Is there any workaround to apply NTML authentication to Unix-based webservers without problems? Article Comments This article applies...
Tue, 10 Jun, 2025 at 2:12 PM
Few newbie questions
Hi, I am using PRTG on my windows network. The tool looks good but some questions: 1) I'd like to use the "System Health" and "Core Health" probes on my normal member servers. I am told I need to have a probe dev...
Tue, 10 Jun, 2025 at 2:12 PM
Regarding sensors that return text
I have a XML sensor that simply returns the value of a node, so most of the time it will display value of node result is SUCCESS or something very close to that, however when something goes wrong and the xml value changes to FAILURE and t...
Tue, 10 Jun, 2025 at 2:11 PM
Fortigate Session überwachen
Hallo! Unser PRTG Monitor 8.4.1.2283. Ich habe Probleme mit der Überwachung von Sessions von Fortigate 40C Habe die MIBs von der Fortigate Seite heruntergeladen. Mit der OID fg ip sess number: 1.101.11.2.2.1.1 habe ich einen Sensor...
Tue, 10 Jun, 2025 at 2:11 PM
Why can’t I see new sensor types in PRTG?
Often, PRTG updates include several new sensor types as I can see in the release notes. But when I want to add them to my PRTG installation, I just cannot find these new sensors. Are they hidden or not available by default? Of course, I run...
Tue, 10 Jun, 2025 at 2:11 PM
SNMP error # - 2003 once a while
I had PRTG running for over 6 months now, I had this monitor the firewall with all the ports including the 1 LAN, and 3 WAN. No setting has been changed on the firewall and on 7/29, all of sudden, I'm getting this message No response (...
Tue, 10 Jun, 2025 at 2:11 PM
PRTG v13 AD integration
Hi all I have some trouble to configure the AD integration. I follow this explanation https://www.paessler.com/manuals/prtg/active_directory_integration.htm But When I try to configure AD groups, PRTG display an error : "The vali...
Tue, 10 Jun, 2025 at 2:11 PM
GeoMap bug when location is populated from API
If you populate the location field of a group via the API the geomap picture doesn't display the correct location. To make it correct the map you have to go to the group location box and press enter. Article Comments Dear An...
Tue, 10 Jun, 2025 at 2:11 PM
GeoMaps default location off Africa
When I use the API to add GeoMaps coordinates, every group is plotted off the west coast of Africa. I have to go into the group, click after the last number, press space, then backspace and it will plot correctly. I have had this happen o...
Tue, 10 Jun, 2025 at 2:11 PM
Where do I enable "Log Stream Data to Disk"?
I would like to review raw logs for an sflow sensor, so I can find the interface index. I can't find where to enable the raw logging. Thanks. Article Comments Hi, due to some special behaviour of the sFlow sensor the option...
Tue, 10 Jun, 2025 at 2:11 PM
Different audible alert for disappearing alert
It doesn't seem to be possible to setup a different audible alert for disappearing alerts. Is there any workaround for this? Because it seems like such a simple feature yet so effective. Article Comments Do you mean for the ...
Tue, 10 Jun, 2025 at 2:11 PM
Monitoring bandwidth usage on L-Com AP's
I have successfully connected to L-Com (http://www.l-com.com/wireless-network-l-com-outdoor-cpe-wireless-access-points) AP's using PRTG, I can monitor 'up-time' on the device(s). I would like to monitor bandwidth usage. The GU...
Tue, 10 Jun, 2025 at 2:11 PM
Is it possible to set PRTG Historic Sensor Data on a group or device rather than globally
Currently we use Cacti to monitor low volume counters. eg counting the number of network switches we have once per day or the number of interfaces up vs down each hour. These type of counters are useful to trend over 5 years+ to judge expa...
Tue, 10 Jun, 2025 at 2:11 PM
Is it possible to have a AutoDiscovery create Paused sensors?
During the process of setting up all devices, and watching servers for any new additions, I'd like to run a weekly autodiscover against all my network items, with the detailed sensor creation. But I need them to be created in the Pause...
Tue, 10 Jun, 2025 at 2:11 PM
Eventlog Monitoring
Hallo! wie kann man den Hyper-V-VMMS Eventlog, wenn ein Fehler auftritt überwachen? Ist in der Ereignisanzeige unter: Anwendungs- und Dienstprotokolle\Microsoft\Windows\Hyper-V-VMMS zu finden. LG Florian Liebmann Article Comme...
Tue, 10 Jun, 2025 at 2:11 PM
SSG520 MIBs
I downloaded the PRTG MIB importer and the Juniper MIB library, but cannot find the correct OID for SNMP traffic. Anyone help? Article Comments Hello, thank you very much for your KB-Post. Can you please send us the MIB-Files...
Tue, 10 Jun, 2025 at 2:11 PM
ip probe connection
Hi All Is it possible to change in Setup > Probes The IPs for probe Connections My PRTG server has two network card on two separate network and I want to monitor devices on both network. Article Comments Hello, th...
Tue, 10 Jun, 2025 at 2:11 PM
Is it possible to monitor the copy of a file from one server to another ? and get the speed of the t
Hi all I want to know if it's possible to have the performance / speed of the copy of a file from one server to another ? and get the speed of this transfert ? Thank you all Article Comments The only way that you would b...
Tue, 10 Jun, 2025 at 2:11 PM
List of upcoming new features
Where can I see a list of all confirmed new features and fixes of upcoming versions? Article Comments I'm afraid such a list is not available. Sorry. Aug, 2013 - Permalink You can see some of this information in the ...
Tue, 10 Jun, 2025 at 2:11 PM
Grouping infraestruture intens to represent a business item ?
Is there a way to group various itens and use this group to represent a business item ? Some thing like grouping : 1 - Router, Switch, Firewall, and Link to describe a Internet Connection ? 2 - Web Server, Application Server, Database Se...
Tue, 10 Jun, 2025 at 2:11 PM