kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Senor probe for streaming video
So I use the Qos/Voip probe on Raspberry Pi's to see how time-sensitive data can change over a congested link. Do Paessler intend to/have any probes that could reach out to the likes of Youtube or Netflix, and then the results be collec...
Tue, 10 Jun, 2025 at 1:17 PM
Sensor to monitor AJA kipro
I am trying to monitor the available storage on an AJA Ki pro and this is what i can do by using this http request: http://device_ip/values?eParamID_CurrentMediaAvailable i get this in response: var param_val = { name:"Media Avail...
Tue, 10 Jun, 2025 at 1:17 PM
Windows Update Sensor Timeout
Hello, I launched a windows update status sensor to a server. It gives me the P018 timeout. I tried finding the option increasing that timeout value but didn't succeed in it. Can you point out where I can find this ? Thx DL ...
Tue, 10 Jun, 2025 at 1:17 PM
portdescription - update
Hi I add a cisco port (Traffic Monitor) to prtg and it has no description set. When i set the the description after that - prtg don't update the description. When the description was set before i add it to prtg. All later descriptio...
Tue, 10 Jun, 2025 at 1:17 PM
Reporting
I generate a report every last day of the month. Unfortunately we have a maintenance day once a month. How can I exclude that day in my report? Article Comments Dear Dan Paolo Soriano This is not possible with PRTG. I took th...
Tue, 10 Jun, 2025 at 1:17 PM
PRTG Enterprise Console - Updated version and existing Windows server upgrade
Dear Support, I am having a PRTG network monitor Enterprise console (V13.2.3.2236)installed on my windows server 2003 service pack 2.I would like to upgrade windows server to 2012.I would like to know 1)PRTG Current version(V13.2.3.22...
Tue, 10 Jun, 2025 at 1:17 PM
How can PRTG notify me if my system can no longer copy files on my External HDD?
I have a Linux system, and I am continuously running a backup of my files to a external hard drive. One time, I encountered an error where my system can no longer copy files to my External HDD because it has lost its writing permission. ...
Tue, 10 Jun, 2025 at 1:17 PM
What does 'The virtual machine/host seems to be running but no performance statistics...' mean?
I'm getting the message 'The virtual machine seems to be running but no performance statistics can be retrieved. Check the Performance-tab on your virtual host or vCenter as well as https://www.paessler.com/knowledgebase/en/topic/44...
Tue, 10 Jun, 2025 at 1:17 PM
Disable autoreload hole site in a Map and loading instead with ajax the site?
Hi, we have some maps here on some NOC lc-displays.... very nice. But on some of the maps we have iframes inside with external data, and every 60 seconds the site reloads and the iframe too. The sites in the iframe collects the data sin...
Tue, 10 Jun, 2025 at 1:17 PM
Windows Update (powershell) Timeout (code: PE018)
Hello, I'm having trouble figuring out why the built-in PRTG Windows Update (powershell) sensor isnt working. Ive tried troubleshooting abit, but I cannot change too much since this is a live Exchange 2010 Cluster. The server hass b...
Tue, 10 Jun, 2025 at 1:17 PM
Sensor Up State Trigger
I want PRTG to be able to send me notifications atleast once a week just to notify me if the device is up. I did this by using Status Reports and then it will send me emails every week. But I want it to send me notifications by sms too, I r...
Tue, 10 Jun, 2025 at 1:16 PM
Exchange DAG Sensor
Hi Pepole, I need to know if there is a special sensor to monitor DAG exchange setup. well I am looking for sensor to monitor the status of cloneing proccess between the 2 exchange. Thanks. Article Comments This is somet...
Tue, 10 Jun, 2025 at 1:16 PM
Keep alarm in other color, after reverting to normal state
Hi, Is there a way, that when a sensor is in error state is (aka cpu=100%) and reverting back to normal values (aka cpu=10%) the sensor will still report error. (aka in another color?). if this is possible, we are able to identify stran...
Tue, 10 Jun, 2025 at 1:16 PM
Exchange DAG
Hello there, is there a ready-to-use sensor available for Exchange DAG monitoring? Thanks in advance, Marcus Article Comments Sorry, we don't have a sensor for DAG out of the box, please have a look at the following thread...
Tue, 10 Jun, 2025 at 1:16 PM
Change trigger does not always work
I have enable the change trigger on a few SNMP string variables which are monitored by a sensor. Both sensors are getting values back of the type DisplayString. It looks like the change trigger does not check all the characters of the stri...
Tue, 10 Jun, 2025 at 1:16 PM
How can I monitor traffic per Vlan?
How can I monitor traffic per Vlan? Does PRTG software monitor traffic per Vlan? PRTG displays the configured vlans at the Alcatel switch, but there is no infomation about traffic. Article Comments Dear Anavila PRTG can mon...
Tue, 10 Jun, 2025 at 1:16 PM
Starting PRTG with 443 fails to load page only using 80 does the page load
I have made sure the local firewall is not interfering with 443 traffic. If I start the prtg server service using port 80 I am able to get to the start page. However when I choose to use 443 for SSL the service restarts with out issue but...
Tue, 10 Jun, 2025 at 1:16 PM
duplicating switch port sensors after adding port description in switch
After adding a port description to a switch, PRTG picks up the change but creates a new sensor. For example, if I change Fa1/0/12 port description to "Willy Wonka device", then in PRTG I have Fa1/0/12 FastEthernet1/0/12 and a NEW ...
Tue, 10 Jun, 2025 at 1:16 PM
Can I monitor HP Insight directly
We are working hard to make PRTG our central monitoring system. I have now come to our HP Insight installation and would like to have a sensor that can monitor the general health of HP Insight so that we would know if there is something &...
Tue, 10 Jun, 2025 at 1:16 PM
vmware monitoring
We use PRTG for the bulk of our monitoring but when it comes to VMware monitoring we would like it to do more. We currently use Veeam ONE for the VMware side of things as it provides a much deeper integration into vSphere and can monitor fo...
Tue, 10 Jun, 2025 at 1:16 PM
Android probe functionality into Linux
Hi I really like the way the Android probe,once you have entered the details of the server into it, that the server alerts you to this, and then populates the server with the probe details/sensor availability. Do you see this functionality ...
Tue, 10 Jun, 2025 at 1:16 PM
API Export Raw Data
Hi There. I`m testing out the PRTG solution primary for a network quality measurement. For a quick overview and a alert system, this solution is really great. For some detail views I need the raw data. I still tried to use the API to ge...
Tue, 10 Jun, 2025 at 1:16 PM
JMX Mini Probe - Custom Mbean monitoring
Hi, I have installed the JMX Mini Probe and I am now trying to add a custom MBean sensor. I managed to monitor simple Mbeans like the following: Mbean: java.lang:type=Threading Attribute Object Name: ThreadCount But now I want to moni...
Tue, 10 Jun, 2025 at 1:16 PM
Probleme mit Oracle SQL Sensor
Hallo Support, seit dem Upgrade der Datenbank auf Oracle 11.2.0.4 funktioniert der Oracle SQL Sensor nicht mehr. Wir testen auf die Verfügbarkeit der Datenbank, in dem wir uns nur einloggen. Dementsprechend sind die Felder "Service N...
Tue, 10 Jun, 2025 at 1:16 PM
Map objects
Has anyone created a custom object that is a simple square with a value in it? Best case would be if the squares background could change color according to down/warning/OK Article Comments Hi, Please have a look at the map obj...
Tue, 10 Jun, 2025 at 1:16 PM
Reports in PDF format have multiple parts
When creating a report in PDF format, i'm actually getting multiple PDF files stored e.g. Report - Part 01.pdf Report - Part 02.pdf etc. Is it possible to have the report created as one file? Article Comments Dear Vobelic...
Tue, 10 Jun, 2025 at 1:16 PM
Calculate downtime % from Downtime(RAW)
I've been working on generating reports for multiple sensors as part of automated reporting. I am wondering what units are used for the Downtime(RAW) value. Should I interpret it as a percentage that needs to be divided by 10000? I&...
Tue, 10 Jun, 2025 at 1:16 PM
Suggestion: add more Graph tabs
Hello, Please add more Graph tabs! Now PRTG have only 4 Graph tabs (Live/2days/30days/365days) I suggest these tabs: 1) Live 2) Day 3) (2...3 days) 4) Week 5) Month 6) Quarter 7) Year 8) (3 years) Article Comments This is a ...
Tue, 10 Jun, 2025 at 1:16 PM
Commercial Edition
Hi, I recently purchased a license key and it looks like it won't activate on the Freeware Edition. I'm assuming I need to download the Commercial Edition, but I saw that for me to be able to download the Commercial edition, I nee...
Tue, 10 Jun, 2025 at 1:16 PM
Limit to number of sensors in a license
Is the limit on the number of sensors in a license per core or per probe? If I am limited to 500 sensors, but have multiple probes, can I use 500 sensors per probe? Article Comments Hi, the limit of sensors is the overall limit...
Tue, 10 Jun, 2025 at 1:16 PM
WMI Sensors of this probe can not be scanned in their specified intervals. Try longer intervals or d
Recently upgraded to PRTG 15.1.13.1456 where we have started seeing Probe Health down for Interval Delay WMI. We have only 20 or so devices and maybe 50 sensors not all of which use WMI. Not sure why there is gross delay of time. The CP...
Tue, 10 Jun, 2025 at 1:16 PM
PRTG, monitoring a LOCAL IIS Site (HTTP sesnsor)
Hello, We have several IIS servers in a "cluster" hosting one single site/webshop (a load balancer is setup in front of the cluster). I need a way to monitor each IIS server site via the HTTP or HTTP advance sensor by using an U...
Tue, 10 Jun, 2025 at 1:16 PM
?: pwd-change and overload protection
Hello All, each time I change my LDAP-PWD PRTG activates the overload-protection. To end the overload-protction-mode I have to re-save alle librarys that I've created. Where is the mistake in my configuration? Article Comments ...
Tue, 10 Jun, 2025 at 1:16 PM
Downtime during maintenance
When I retrieve the Downtime(RAW) values I am wondering 1) how PRTG deals with the "One time maintenance" windows. A) Do these windows automatically do not count for downtime? B) Is there a way for me to retrieve all the one...
Tue, 10 Jun, 2025 at 1:16 PM
Amazon AWS CloudWatch Sensors
We began utilizing PRTG for monitoring of our expanding AWS presence not too long ago. We haven't seen it run very well yet, despite the attempts we've made to adjust per advice we've received the same issues continue. The ma...
Tue, 10 Jun, 2025 at 1:16 PM
PRTG Dependencies
Dear PRTG KB, i have 5500 sensors and i need to start configuring dependencies.. i have multiple sites that depend on only one site Example: Russia / USA -- Paris \ London If USA goes down, i do not ...
Tue, 10 Jun, 2025 at 1:16 PM
Buying License
Hello, I just wanted to ask, if I were to buy a license, for how many PC's can I use that license? Article Comments You could install the software on 1 PC, but you could monitor any number of devices within the license's...
Tue, 10 Jun, 2025 at 1:16 PM
Startup: Starting Core Server: PRTG Network Monitor 12.4.7.3474 PRTG Network Monitor Trial (25 days
I am using freeware PRTG but still showing this mesage ""Startup: Starting Core Server: PRTG Network Monitor 12.4.7.3474 PRTG Network Monitor Trial (25 days left)"" Time is auto decrease day to day. I really like t...
Tue, 10 Jun, 2025 at 1:16 PM
WMI Service sensor > Notification when status change to UP?
Hi Guys, I'm monitoring a windows box services with a WMI sensor and would like to get a notification; If state change to UP, then notify. I've tried to use the "add change trigger" but that doesn't seem to be send...
Tue, 10 Jun, 2025 at 1:16 PM
I have download PRTG Freeware, This valid for Lifetime ?
Hello, I have download and get serial of freeware, I want to known this key / Software is valid lifetime or not ?? Thanks Rakesh Article Comments Hi, there is no restriction in time for the freeware version. So you will be...
Tue, 10 Jun, 2025 at 1:16 PM
Exchange 2010 NLB
I have a Exchange 2010 environment and just had an issue with one of my CAS servers. This caused a problem for my users. My question to you guys is how can I monitor an NLB (Network Load Balancer) for Exchange 2010? I have 2 CAS servers...
Tue, 10 Jun, 2025 at 1:16 PM
Connection could not be established (Access violation at address 75B8C880 in module 'ole32.dll'. Rea
Hi On one of ours probe we get this, on a lot of services: Connection could not be established (Access violation at address 75B8C880 in module 'ole32.dll'. Read of address FEC88032 - Host: 10.105.7.73, User: administrator, Password:...
Tue, 10 Jun, 2025 at 1:16 PM
System Audit?
I'd like to see the auditlog (create probe/device etc, delete probe/device etc etc.etc and by which prtg user it was done. Is that possible? Is there some sort of auditting in PRTG? Thx Article Comments If you click on ...
Tue, 10 Jun, 2025 at 1:16 PM
Maps with issues only
Hello, Is it possible to generate a map (sunburst or treemap) with only warnings and criticals alerts ? I tried to edit the HTML under the webroot directory without success. Thanks for help, Nicolas. Article Comments Hel...
Tue, 10 Jun, 2025 at 1:16 PM
Live Monitor with IP and Port Number...
On older version (PRTG 6 for instance) I was able to monitor LIVE data to the server which included the IP Address and the PORT number they were accessing. This was very handy when tracking someone attempting something malicious. Later v...
Tue, 10 Jun, 2025 at 1:16 PM
PRTGPRobeService Stop nach Neustart
Nach dem Neustart des Servers wird der Dienst PRTGPRobeService nicht gestartet. Der Dienst ist auf Automatisch starten eingestellt. Wenn ich Ihn manuell starte wird er gestartet und funktioniert Warum ? Article Comments Hallo...
Tue, 10 Jun, 2025 at 1:16 PM
Change the time of the Traffic Grapher
I need to get graphs from yesterday at 03:00 until 10:00. I'm sure this is simple but I've never used Paessler. Thanks for you help. Article Comments When you're in a sensor's overview page (simply click a se...
Tue, 10 Jun, 2025 at 1:16 PM
Active Directory users can’t login to PRTG. What can I do?
We try to login to PRTG with several AD users, but it doesn’t work. We created a new Active Directory group and added the users to it. Then we created a user group in PRTG with the same name and linked it with the AD group. In addition, we ...
Tue, 10 Jun, 2025 at 1:16 PM
SNMP-Fehler # -2003
Hi Community, i have a problem to monitor a CPU on different servers. i got this error message: No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passwords etc) (SNMP-Fehler # -2003) But i ca...
Tue, 10 Jun, 2025 at 1:15 PM
Failed to monitoring processes in Linux using SNMP
Currently, i added three process in the snmpd.conf in my Linux server: proc <httpd2-prefork> proc <java> proc <acronisagent> For the httpd, there is number of processes are running: ps -e |grep httpd 1663 ? 00:...
Tue, 10 Jun, 2025 at 1:15 PM
Identify source of a broadcast storm with PRTG
In the recent months we have seen multiple client machines causing broadcast storms on our network, usually from faulty network cards or drivers. At the moment, I try to identify the source of these storms by manually inspecting each SNMP ...
Tue, 10 Jun, 2025 at 1:15 PM
Multiple SSL certs on same machine
Hello I recently noticed what i think is a problem I have a single server with 3 different virtual hosts with https certificates I put 3 sensors for the expiration of those certs on the same device The sensors on the days left on the 3 ce...
Tue, 10 Jun, 2025 at 1:15 PM
Monitoring Folder-Share Size and Growth
I'm trying to utilize PRTG for Storage Capacity Management, specifically Shares/Folder. How do I do this? Folder Sensor (D$\Foldername) returns only 0's (Status == Ok, but null data) Share Disk Free Sensor returns only % Free which...
Tue, 10 Jun, 2025 at 1:15 PM
Active Directory Integration - clear-text password used
I already read this document - https://www.paessler.com/manuals/prtg/active_directory_integration.htm - and the integration is working. But the password for the authentication is send as clear-text password. This is not really secure. Is...
Tue, 10 Jun, 2025 at 1:15 PM
SNMP Custom String sensor
I setup this sensor to monitor a custom OID that returns a number depending on error/warning. if the result is 1 set to warning, and if it's 2 set to error. Well if there's no error or warning the value is NULL or not set. How do I ...
Tue, 10 Jun, 2025 at 1:15 PM
how to monitor time of the system on prtg
Hi everyone, I want to monitor time of the system.But i can't find any sensor to do this.If prtg can not do this,what can i find a plugin to do this. I hope every can help me.Thank so much ! Article Comments You can have a...
Tue, 10 Jun, 2025 at 1:15 PM
Can a sensor have 2 dependencies
Hi everyone. I was wondering if a sensor can have more than one dependency (I.E it will only scan if 2 or more Others are up) For Example - we have a set of web servers sitting behind a NLB. When a certain server is having a problem we ...
Tue, 10 Jun, 2025 at 1:15 PM
can not get the password hash
Hello, PRTG Support, I'm trying to get the value of password hash with the following API call "https://PRTG_hostname_or_IP_address/api/getpasshash.htm?username=myuser&password=mypass" and got the response: "You need...
Tue, 10 Jun, 2025 at 1:15 PM
Dell SNMP error # -2011
When trying to add any of the Dell Openmange sensore I get the following error. SNMP error # -2011 OpenManage is installed. SNMP community string matches on server and PRTG. Article Comments Dear Billo Please try to connec...
Tue, 10 Jun, 2025 at 1:15 PM
Thread creation error: Not enough storage is available to process this command
Hi, I have seen Thread creation error on 2 different PRTG probe server in last 2 weeks. I restarted the probe service and the issue was resolved. I haven't seen this error before with any other PRTG versions. This has started after ...
Tue, 10 Jun, 2025 at 1:15 PM
Wie kann ich beamer ohne snmp abfrage monitoren?
Hallo ihr Lieben ich hab einige Beamer, die jedch etwas älter sind. Ich möchte diese vom PRTG monitoren lassen, jedoch unterstützen sie SNMP nicht und ich weiss nicht, wie ich ansonsten an meine Beamerinfos herankommen soll. Ich kann üb...
Tue, 10 Jun, 2025 at 1:15 PM
How can I save Syslog messages ?
I see the messages being gathered but have no way to export for 3rd party review. This is quite critical at the moment. Thanks, John Article Comments Sorry, this is still on our wishlist. Exporting the syslog messages is cur...
Tue, 10 Jun, 2025 at 1:15 PM
How do I remove channels from a custom netflow sensor?
I added too many channels to my custom netflow sensor. When I trimmed down the channel definitions, the ones I removed still show up on the sensor overview page. How do I remove the old custom channels without having to create a new senso...
Tue, 10 Jun, 2025 at 1:15 PM
Sensor setting inherit checkbox
Hello, Using Mozilla as Webbrowser and PRTG 10.1.14, Im not able to change Sensor setting inherit checkbox. It keeps solid. Steffen Article Comments Hi, could you possibly send us a screenshot to support@paessler.com? When ...
Tue, 10 Jun, 2025 at 1:15 PM
Is there any sensor exchange website out there?
Is there any website with a collection of custom sensors like Nagios-Exchange out there? http://exchange.nagios.org If not - any interested people for starting such a project? I can help with hosting such a website. Article Comm...
Tue, 10 Jun, 2025 at 1:15 PM
Sensor that warns if a windows service IS running
Hi, currently I'm testing your software because we want to use it in future to monitor our MES systems. I've seen there is sensor that checks if a service is NOT running but I'm wondering that there seems to be no sensor that...
Tue, 10 Jun, 2025 at 1:15 PM
Remote probe keeps disconnecting
Within the PRTG web interface, the remote probe connects and holds the connection for 5 min. 11.03.2015 10:06:35 Keine Probe W7PERF09 Getrennt Probe ""W7PERF09" " auf 172.16.XXX.XXX:58509 hat die Verbindung getrennt 1...
Tue, 10 Jun, 2025 at 1:15 PM
WMI Probeme
Hallo zusammen, ich bekomme in letzter Zeit häufig folgende Fehlermeldung bei der Abfrage verschiedener WMI Sensoren: WMI: 800703E5: Überlappender E/A-Vorgang wird verarbeitet -- PerfCounter: Mit den angegebenen Anmeldedaten konnte kein...
Tue, 10 Jun, 2025 at 1:15 PM
WirelessIfCurrentChannelBandwidth
I use this OID : 1.3.6.1.4.1.841.1.1.1.1.1.1.1.5 I have a error : No such instance (erreur SNMP # 223) Article Comments Dear Alexis Please use our SNMP Tester to perform a Walk on 1.3.6.1.4.1.841. The Walk can take some mi...
Tue, 10 Jun, 2025 at 1:15 PM
Volume triggers on Event Log errors
Hi, apologies in advance if this is answered elsewhere but I couldn't find anything. My volume trigger notification for specific event log errors aren't working as I'd expect. I'm supposed to get a notification if I get &g...
Tue, 10 Jun, 2025 at 1:15 PM
Is it possible to create URL aliases?
Is it possible to create URL aliases/shortcuts like in WordPress/Drupal/etc? For a example I want to create a URL like: http://mymonitor.com/shortlinks/twodayoverview to point to http://mymonitor.com/device.htm?id=2039&tabid=2 ...
Tue, 10 Jun, 2025 at 1:15 PM
Recommended setup for receiving SNMP traps (network monitoring)
I started out with a single trap receiver sensor on the probe device itself but since there's no reverse lookup for the source IP, its unusable for immediate identification of the offending device. Is it wise to have a separate trap s...
Tue, 10 Jun, 2025 at 1:15 PM
Folder Sensor and Netapp
I am trying to monitor a folder located on a NetApp SAN Location. I know there is a requirement that "the "LanmanServer" Windows service must run on the target computer" which NetApp does. But i am unable to get this t...
Tue, 10 Jun, 2025 at 1:15 PM
Sensor Download Site?
Is there a centralized location for the exchanging of custom or additional sensors or sensor packs? -RT Article Comments Hi, please see http://code.google.com/p/prtg-addons/. There are third party addons but also free. Best r...
Tue, 10 Jun, 2025 at 1:15 PM
Push notifications without first time device connection
I was reading your article on built in PUSH notifications in PRTG. https://helpdesk.paessler.com/en/support/solutions/articles/76000065189-how-does-the-prtg-cloud-deliver-push-notifications I see that step 1 of the configuration is a ...
Tue, 10 Jun, 2025 at 1:15 PM
Quick Removal of Multiple Channels
Hi Paessler KB Team, When I add an IP SLA UDP-Jitter sensor to PRTG it adds all the channels that comes with that IP SLA sensor. However I'm only interested in about 25% of the channels and so have to manually remove the ones I don...
Tue, 10 Jun, 2025 at 1:15 PM
Creating Custom WMI Sensors For Dummies
Is there a tool to create WMI queries easily, so I can use them PRTG's WMI Custom Sensor? Article Comments Note: This post is based on information submitted by our Knowledge Base user "Dean". Thanks, Dean! Creati...
Tue, 10 Jun, 2025 at 1:15 PM
How can I monitor the SQL Server Table Fragmentation?
Can you give me a custom script to monitor SQL server table fragmentation? Article Comments You can do this using a custom VBScript. Please note that we provide this without any warranty or support. Use the script in combinati...
Tue, 10 Jun, 2025 at 1:15 PM
Custom Sensor and Graph Object
How to create a custom sensor (and graph) that monitors a continuously updated log file? Article Comments Using PRTG’s custom sensor API, and a little bit of python, I was able to create a beautiful custom sensor and map object....
Tue, 10 Jun, 2025 at 1:15 PM
Monitoring powerline adapters
Hello, ist ist possible to monitor deveolo dlan adapters? With the devolo cockpit software I can check the individual transfer rates and the link quality. I know that the powerline adapters don't have an IP adress, but they have a MAC...
Tue, 10 Jun, 2025 at 1:15 PM
Discovery SSH host via non standart port
I use non standart ports on linux hosts, and specify it in group setttings, but discavery trying use only standart (22) port Article Comments Dear Alexander Once you saved the template, please find it in the "devicetempla...
Tue, 10 Jun, 2025 at 1:15 PM
Monitoring Cisco AP's
Hi Paessler, We have a number of Cisco 891's on our network that we monitor. Monitoring the router itself is no problem but the AP is embedded so I was wondering if it's possible for PRTG to pull stats from it and if so, what sort...
Tue, 10 Jun, 2025 at 1:15 PM
WMI File Sensor & Daylight Savings
We have a WMI File sensor that monitors the last write time of a file on another server. Since daylight savings, the sensor always reports the file is 1 hour behind. The probe server and the monitored server both have the same time. The pro...
Tue, 10 Jun, 2025 at 1:15 PM
Monitoring Bandwidth Usage Graph
In our graphs, at every 1hour interval across all the sensors at remote locations the graph "cuts" or "dips" to 0 for a short second. Is that related to the SNMTP technology used on the core installation, or firewall rel...
Tue, 10 Jun, 2025 at 1:15 PM
Bandwidth Monitoring
I would like to monitor our bandwidth of our links. We are using SNMP on our firewalls, and we are getting the ifInOctets and ifOutOctets OIDs. How do I convert these into bandwidth? According to the Cisco website - http://www.cisco.c...
Tue, 10 Jun, 2025 at 1:15 PM
Report: %time over a threshold
Hi all, I'm thinking in getting a new monthly report to analyze whether all public or private net access is undersized or not. I can check that myself for all sites but it would be very hard and time loss. I think this is a very usef...
Tue, 10 Jun, 2025 at 1:15 PM
How can I change PRTG's snmp port setting ?
Dear Sir, How can I change PRTG's snmp setting ? Our company installed a set on PRTG and snmp port setting on 161 and 162, how we can change them from now to 163,164 ? And should we need to backup PRTG config firstly, and after we ...
Tue, 10 Jun, 2025 at 1:14 PM
How can I 'group' hosts to be monitored by a single sensor?
Hey, I work in IT support for a post production facility which has grown a lot over the past few years, and these days we are considering purchasing PRTG. We run a lot of services (transcode servers, FTP servers, several databases, 3D rend...
Tue, 10 Jun, 2025 at 1:14 PM
How can I check which codes are returned when monitoring Windows services via WMI?
I use WMI Service sensors to monitor some standard Windows services. I set the sensor to restart the service if it is not running anymore, but PRTG does not restart the service. Is there a possibility for debugging? Article Comments...
Tue, 10 Jun, 2025 at 1:14 PM
Monitor 1 value, on error send 2nd value
I have an HTML page which looks like this: [120] [RandomText] First value is an integer, and the second value is a string. I would like to create a sensor, that will send the string itself (let's say by email, but that is not the is...
Tue, 10 Jun, 2025 at 1:14 PM
How can I monitor the average number of read/write bytes transferred to or from disk via WMI?
I would like to read the WMI performance counter AvgDiskBytesPerTransfer from the WMI Class Win32_PerfRawData_PerfDisk_LogicalDisk in order to monitor the average number of bytes transferred to or from the disk during write or read operatio...
Tue, 10 Jun, 2025 at 1:14 PM
How can I monitor the average disk transfer time via WMI?
I would like to read the WMI performance counter AvgDisksecPerTransfer from the WMI Class Win32_PerfRawData_PerfDisk_LogicalDisk in order to monitor the average disk transfer time. Can I do this with an external script? Article C...
Tue, 10 Jun, 2025 at 1:14 PM
How can I check the Windows Event log using extended filter options?
The functionality of PRTG's standard event log sensor is not sufficient for my needs. Is there a way to check a computer's Windows Event Log file using extended functionality, for example, other filters? Article Comments ...
Tue, 10 Jun, 2025 at 1:14 PM
Custom Sensor mit powershell und Exchange 2010
Ich habe ein Script erstellt, welches die anzahl bestimmter Kontakte ausliest. ---------------------------------------------------------- $myKontakte = Get-AddressList "Kontakte XYZ" $varAnzahl=(Get-Recipient -RecipientPreviewF...
Tue, 10 Jun, 2025 at 1:14 PM
How can I monitor an ILIO VDI Storage platform?
I need to be able to proactively determine when storage issues are causing virtual desktop sluggishness in real time. Otherwise, I only see that “my desktop is slow” but I do not have the ability to efficiently determine why, whether it is ...
Tue, 10 Jun, 2025 at 1:14 PM
How to put Advanced Custom sensor in error state but still get values for channels which are active
I've created an Advanced Custom sensor (EXEXML), and am trying to handle error conditions across multiple channels. What i want is for the sensor to go into error state if a single channel is in error state. I've achieved this by u...
Tue, 10 Jun, 2025 at 1:14 PM
Sensor Custom EXE/Script VBA Query MS SQL
I wrote VBasic the query to MSSQL gives out a mistake in job - "Response not wellformed: "(C:\Program Files (x86)\PRTG Network Monitor\custom sensors\EXE\Demo VBScript.vbs(10, 30) Microsoft VBScript compilation error: Expected en...
Tue, 10 Jun, 2025 at 1:14 PM
custom VBS script doesn't trigger a Down state
I created a VBS script that checks the state of a specific service. If the service is in a "running" state the script returns: "0: ok" If it's not running the script will return some other value. I tried having re...
Tue, 10 Jun, 2025 at 1:14 PM
Custom Sensor fails when running a vb script checking file size on remote server
I have a vb scipt that checks our Exchange server Mailbox Database file size. When it is run on the PRTG server from a command line it works, but when run from within PRTG as a custom sensor it fails. If I modify the script to check a ...
Tue, 10 Jun, 2025 at 1:14 PM
Problems with Powershell return value
I have a very simple powershell script. In a function is some logic and the return value of the function should be the exit code for the script. For the result 0 and 1 (ok and warning) the script works well, but if the function returns 2 (...
Tue, 10 Jun, 2025 at 1:14 PM