kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

EXE Powershell script XML
Hi, I create new EXE/Script advanced sensor PS script (ok): # XML Output for PRTG Write-Host "<prtg>" Write-Host "<result>" "<channel>Sessions</channel>" ...
Tue, 10 Jun, 2025 at 9:55 PM
[Canon Printer] Page counter
Hello, I`m a beginner with PRTG and i`m trying to count the pages of a printer. I know that i have to work with SNMP and OID. I have treid the program Getif. But i cannot find anything where i can count the pages. Also i cannot find th...
Tue, 10 Jun, 2025 at 9:55 PM
How can I monitor VMs via vCenter?
Hello, I am running a trial version of PRTG on my NAS, which runs Windows Storage Server2012 (Seagate). As such it works great in conjunction with my little ESX-farm: 2 ESX HyperVisors, connected to said NAS, on which all VMs are stored (iS...
Tue, 10 Jun, 2025 at 9:54 PM
Report on internet bandwidth per ip address
I using netflow 9 to track internet data usage for my company. PRTG gives us a lot of data but it is based on how much data is used in a particular time frame (15 mins). I would like a report the gives me the total amount of data used in ...
Tue, 10 Jun, 2025 at 9:54 PM
Vulnerability with Chargen Service
Hi, one of our security scans is showing that the chargen service is running on our clustered PRTG Core Servers as described here http://www.tenable.com/plugins/index.php?view=single&id=10043. Our recommended course of action is to dis...
Tue, 10 Jun, 2025 at 9:54 PM
PRTG no sending Email Notification
Hello All, PRTG has a working email before however just yesterday Email notification no longer push forward. Error seen is Stat Disconnected Stat Disconnected Error Sending "email" : Connection failed (XXXXXXXXX) however ...
Tue, 10 Jun, 2025 at 9:54 PM
Folder Modified Age
The current "Folder" sensor will tell you the newest and older file in the folder, but no details about when the folder was modified. I wish to use this to monitor a program that writes things to a temp folder, then passes them ...
Tue, 10 Jun, 2025 at 9:54 PM
Feature request; colom scale or shift
we have a lot of sensors, usually the coloms are Sensor:Status: Message: Graph: etc... now are the first 3 colom's 70% of the table with the Sensor name colom (in our case) is full and no means to scale the tables. Making the colo...
Tue, 10 Jun, 2025 at 9:54 PM
can't delete unknown probe device
A while ago we updated to version 14.3.11.2750 and 3 probe devices appeared at the bottom of the device list in the webinterface. I can not delete these devices, and they don't seem to be any real devices and don't get any data (gre...
Tue, 10 Jun, 2025 at 9:54 PM
Outbound firewall rules for support
What are the outbound firewall rules needed to allow a PRTG core system to send support tickets and bundles back to Paessler? Article Comments Hello Mike, thank you for your KB-Post. Please refer to the following KB article:...
Tue, 10 Jun, 2025 at 9:54 PM
Failovercluster-manager Events
Hello, I'm trying to monitor events from the Failovercluster-manager Picture: https://i0.wp.com/workinghardinit.files.wordpress.com/2012/06/image10.png Does someone know how to display the last error message in PRTG ? I tried to g...
Tue, 10 Jun, 2025 at 9:54 PM
IMAP Roundtrip originating from external
So this is going to sound backward from how the round-trip IMAP/POP3 sensors are typically used...but here is what I want to do: We have internal Exchange servers that do not have IMAP or POP3 enabled. We have no need to enable those ser...
Tue, 10 Jun, 2025 at 9:54 PM
NetFlow Sensor show single flow
Hello, How can I show a single flow of a NetFlow Sensor? Thank You, Patrick Article Comments Hi Patrick, You could enable "Log Stream Data to Disk" in the sensor's "Settings" tab, which will write ...
Tue, 10 Jun, 2025 at 9:54 PM
How can I customize PRTG report?
I need customize PRTG report, file <Table only> on following link webroot\reporttemplates\details to display sensor ID in the table: Now: Probe, Group, Device: Local probe > CHANNELS_UTILIZATION > Device ID Need: Probe, Grou...
Tue, 10 Jun, 2025 at 9:54 PM
How to set an alarm on an SNMP Custom sensor to know when it's not reporting the proper info?
I use PRTG to monitor a network of about 30 devices and I'm interested in monitoring the routing tables of a few of them. As far I am concerned there is no out of the box sensor provided by PRTG to monitor the entire routing table. Beca...
Tue, 10 Jun, 2025 at 9:54 PM
How can I make map objects like rectangles transparent?
I want to group some MapObjects like devices and sensors with the predefined object like the white rectangle with green or red border. If I do so, the connectors between the devices are not visible. Sending the rectangle to the background s...
Tue, 10 Jun, 2025 at 9:54 PM
Auto discovery not work for Xen Server
I can't find sensor type of "Citrix XenServer Virtual Machine" by Auto discovery Article Comments Dear ethanchan, Thank you for your kb-post. Is the virtual machine you like to monitor running on Citrix XenServ...
Tue, 10 Jun, 2025 at 9:54 PM
Syslog
Hi, if I add a syslog receiver sensor, so it works without problems. After the restart I get an error: Could not open port 514 (code: PE245)(Could not bind socket. Address and port are already in use.) if I add a sensor again, it wor...
Tue, 10 Jun, 2025 at 9:54 PM
Is there a way to schedule one off maintenance window?
We want to configure one time maintenance window for situations like ISP scheduled maintenance, patch installations etc. Is there a way to get this done in PRTG v12? I'm not talking about recurring schedules I just need to stop alerts...
Tue, 10 Jun, 2025 at 9:54 PM
Intermittent WMI Access is Denied
I am intermittently receiving WMI access is denied on Pagefile Usage, App Pool, and Windows IIS sensors. It consistently happens from 11PM until 11:15PM EST and also will randomly happen at other times, I haven't found a specific root ...
Tue, 10 Jun, 2025 at 9:54 PM
How to remove map object bottom left(right) info
How to remove traffic graph bottom left(right) info hi all , I have a traffic graph which is using "30 days (Large Fonts)" this template and I want to remove the bottom left display info "PRTG version" and bottom right...
Tue, 10 Jun, 2025 at 9:54 PM
How to remove traffic graph bottom left(right) info
hi all , I have a traffic graph which is using "30 days (Large Fonts)" this template and I want to remove the bottom left display info "PRTG version" and bottom right display info "time & id", as in red cir...
Tue, 10 Jun, 2025 at 9:54 PM
Cannot access to the web interface, timeout, slowness, no more monitoring since a few days
to restart the server didn't help. apart to rebuild a server and to move the PRTG data, any other idea to fix the issue? the server is very slow as well now. Article Comments Hello Alexandre, I just sent you an email askin...
Tue, 10 Jun, 2025 at 9:54 PM
WMI - 80041064: The user specified a username/password/authority on a local connection
Hi everyone, I have an WMI error code in our PRTG environment and I can't find a real solution on the web. The Message shows: "80041064: The user specified a username/password/authority on a local connection. The user must u...
Tue, 10 Jun, 2025 at 9:54 PM
Constant crashes of PRTG Probe service
As the subject says, my PRTG Probe Services crash multiple times a day with the following message in the Event Log Faulting application name: PRTG Probe.exe, version: 16.4.27.6985, time stamp: 0x58205a26 Faulting module name: unknown, ver...
Tue, 10 Jun, 2025 at 9:54 PM
CSVExport - Continue on Error?
Is there a way to force CSVExport to continue to the next Sensor ID in the list or finish running without waiting for keyboard intervention? I have a daily bat file for extracting all of the ping sensor data but some days we need to pause o...
Tue, 10 Jun, 2025 at 9:54 PM
PRTG Trial - SNMP HP ProLiant tests - No response....
Hi I have only just installed PRTG this morning and am currently setting up various sensors, so far I am very impressed with ease of use. I am stuck on trying to add any SNMP HP ProLiant test, it throws up an error message stating No...
Tue, 10 Jun, 2025 at 9:54 PM
How do I add Gigamon Devices in PRTG to monitor traffic flow.
I already adding gigamon device using local probe and choose netflow v9 sensor. It is the channel automatically appear when I adding netflow v9 sensor? Article Comments Dear rajaserai1, Thank you for your knowledge base post. ...
Tue, 10 Jun, 2025 at 9:54 PM
Factory Probe equation
trying to do an equation to determine if a node's traffic is below the avg of the other pool members traffic...here is the formula so far channel(2075,1)/((channel(2075,1)+channel(2099,1)+channel(2107,1)+channel(4692,1)+channel(2121,1...
Tue, 10 Jun, 2025 at 9:54 PM
How do I reset an HTTP Advanced content-change sensor?
Content in a monitored web page has changed. We reacted to the change. Now we want to know if the page content changes again. But the sensor keeps alerting to a change, when it hasn't changed (lately). How do we reset this sensor's ...
Tue, 10 Jun, 2025 at 9:54 PM
Notes/description for devices
Hello, I have to follow some naming convention for devices/sensors, but I would really need to describe the devices in some notes/description or comments. Is it possible somewhere? Thank you. Article Comments Dear MrInfro, ...
Tue, 10 Jun, 2025 at 9:54 PM
2 SSL check issue
Hi all, I have several sensors running that checks when a SSL certificate expires. I get the following error; Warning by lookup value 'No' in Root Authority Trusted - Warning by lookup value 'Unable to check revocation statu...
Tue, 10 Jun, 2025 at 9:53 PM
Cannot get bandwidth with GRE encapsulation by sflow
Hi , I have use sflow to monitor my device, and found two things: 1.I cannot get bandwidth if the traffic is thought GRE tunnel. 2.The bandwidth information seem not inaccurate, I have compare with device interface and another flow col...
Tue, 10 Jun, 2025 at 9:53 PM
Understandig VMWARE hosts Hardware status monitoring
Dear Paessler I have several hosts monitored, every host is in status GOOD (green). Sometimes the sensor returns a number like 349, others 404. I don't find anything that explain what this number means. Thank you Article Com...
Tue, 10 Jun, 2025 at 9:53 PM
lookup file doesn't load to prtg system
hi! i created lookup file for my prtg ms sql sensor, but prtg system can't find my file in the list, i tried to load lookups, then restart the prtg service but always the same problem. here is my lookup file: <?xml version="...
Tue, 10 Jun, 2025 at 9:53 PM
Windows Update senors - Preview Updates
Hi, Microsoft have recently started issuing a preview of next months 'quality rollup' in their windows updates. https://blogs.technet.microsoft.com/windowsitpro/2016/10/07/more-on-windows-7-and-windows-8-1-servicing-changes/ Many ...
Tue, 10 Jun, 2025 at 9:53 PM
Maps - Make the background red when the sensor is down
I'm creating some maps. I have a layout of a site, with a number of devices around the site in the correct position. However its quite a large site, and when there is a fault the only way you can see this is by looking carefully and s...
Tue, 10 Jun, 2025 at 9:53 PM
Is it possible to categorize maps?
Currently we have quite a few maps set up. Right now there is still a clear view of the maps, but I am certain that that will change in the near future. I would like to avoid the interface from becoming a mess. Therefore I am wonderin...
Tue, 10 Jun, 2025 at 9:53 PM
Still receiving email notifications despite PRTG uninstalled ?
Hello I did setup PRTG Network monitor but I decided to uninstall it. The uninstall operation has been performed from Windows uninstall program control panel Since uninstall has been completed I'm still receiving notifications from this...
Tue, 10 Jun, 2025 at 9:53 PM
Check Set-Cookie after POST Request
Hi, We have a webap where we would like to use PRTG to monitor if login is still possible. Is it possible to send a POST request and then check for the presence of "Set-Cookie: LtpaToken2" in the returning headers? Like with...
Tue, 10 Jun, 2025 at 9:53 PM
Website authentication sensor issue
Hello I have a website that I want to monitor the login process, to see if authentication is unsuccessful. However I am unsure of how to get this working. I have selected an advanced HTTP sensor, but do I need to tell PRTG where the lo...
Tue, 10 Jun, 2025 at 9:53 PM
WMI Service Working Memory Set
Good Day, I have a service that is monitoring the Working Set however I would like it to put the sensor into a red state if the working set memory creeps above a certain point. Any help would be appreciated. Thanks Daniel Ar...
Tue, 10 Jun, 2025 at 9:53 PM
Sensor details - link to the external procedure/documentation for Helpdesk
I prepared several sensors using powershell and I would like to add description or link to the external procedure/documentation for Helpdesk. It will be used by administrators and help them to quickly perform the steps described in checking...
Tue, 10 Jun, 2025 at 9:53 PM
Migration of secondary core server
Hi Team, I'm going to be upgrading/replacing my secondary core server from a 2008 R2 box to a 2012 R2 in the near future. What is the best way to go about doing this ? Should I copy across the content within the program files folder ...
Tue, 10 Jun, 2025 at 9:53 PM
Not Found Error after server Migration
I recently migrated my PRTG server and followed all the migration steps (IP address was changed) now the enterprise console connects but trying to access via web browser i get "Not Found" right after login. Article Comment...
Tue, 10 Jun, 2025 at 9:53 PM
Graph with no top text
I would like to have a live graph with only the x and y axis and no text on the top of the graph. Is that possible? I have tried to create my own graph, but I can only remove the whole text and not only the top text. Article Comment...
Tue, 10 Jun, 2025 at 9:53 PM
Custom scripts
Hi, Is it possible to create an even based script? I mean, if sensor for Linux disk space is down, PRTG will run a custom script on the server. Thank you Article Comments Notifications are always executed on the PRTG server ...
Tue, 10 Jun, 2025 at 9:53 PM
PRTG WMI Sensors Shutting down the WMI Service on server2012 and corrupting windows log files
Has anyone ever had PRTG WMI Sensors Shutting down the WMI Service on server2012 and corrupting windows log files? Article Comments Hi there, Sounds quite odd. Are you referring to things getting messed up at the monitored hos...
Tue, 10 Jun, 2025 at 9:53 PM
VMware Host Hardware Status SOAP sensor - wrong password
I am trying to add the VMware host hardware sensor (SOAP) but am getting an error for incorrect password. I have reviewed the KB that describes which characters are not okay and I have confirmed that none of these characters are being used...
Tue, 10 Jun, 2025 at 9:53 PM
Python Mini Probe auf Ubuntu Server 16.04.1
Hallo, ich möchte gern in einen Testsystem die Python Mini Probe auf einen Ubuntu Server 16.04.1 betreiben, um andere Netzwerkgeräte (Ping) zu überwachen und diese Mini Probe dann an einem entfernten Core Server anzubinden. Ich komme leid...
Tue, 10 Jun, 2025 at 9:53 PM
Monitor file access Windows
Is it possible to get a list of users that accessed a specific file and/or folder on a Windows machine? Article Comments Hi there, As far as we know there is no possibility to monitor certain accessed files on a server. But if...
Tue, 10 Jun, 2025 at 9:53 PM
Capture Mac Address for Ping Sensor
Would like to know if there is a way to collect the arp entry (mac address) for a PING sensor. If there isn't a way, is this something that you might consider adding in the future? This would be very useful in troubleshooting when de...
Tue, 10 Jun, 2025 at 9:53 PM
Custom SSH sensor
Hey I'm trying to setup some custom SSH script sensors for a linux MySQL server. This is how my first script looked: !/bin/bash if ps -p $(cat /var/run/mysqld/mysqld.pid) > /dev/null 2>&1 then echo "0:200:Service ...
Tue, 10 Jun, 2025 at 9:53 PM
Custom EXE Sensor installation
I have added my custom EXE to %Programfiles%\PRTG Network Monitor\Custom Sensors\EXE as stated in the documentation on adding an EXE sensor. The problem I'm having is that when I go to add the sensor to the parent device I'm not see...
Tue, 10 Jun, 2025 at 9:53 PM
Powershell Script 32/64 bit problem
I have a Powershell script that uses Get-WBSummary to retrieve the Windows Server Backup summary, but this is failing as PRTG only runs scripts on Powershell 32bit as there are no Windows Server cmdlets available to be registered, only in P...
Tue, 10 Jun, 2025 at 9:53 PM
SNMP Custom Advanced "Uptime"
I like to add uptime to a SNMP Custom Advanced (System health sensor for a Cisco Router) OID 1.3.6.1.2.1.1.3.0 the value that is 1/100 of seconds How can i make it like the current standard PRTG sensor? So that i can see uptime in ...
Tue, 10 Jun, 2025 at 9:53 PM
mini probe
Is there any timeframe when the mini probe will support redhat linux? Article Comments It's not officially tested, but have you tried it already? As the prerequisites should be available on RHEL as well... May, 2016 - Pe...
Tue, 10 Jun, 2025 at 9:53 PM
IPFIX
I am confused about how ipfix is implemented in PRTG. I setup my initial ipfix sensor on my DMZ router monitoring just one port to upstream ISP. I now have another switch port i need to monitor for ipfix. When I add the sensor and collect i...
Tue, 10 Jun, 2025 at 9:53 PM
Libraries in Maps - Using default objects
Hi everyone, I stumbled upon this: https://helpdesk.paessler.com/en/support/solutions/articles/39883-libraries-in-maps And wanted to expand upon it, because the code given creates a Library Tree. Say I wanted to make the Library a Sunbu...
Tue, 10 Jun, 2025 at 9:52 PM
SNMP Linux Meminfo
Hello, I am starting with PRTG and have a few questions regarding Mac OS X. I would like to monitor memory total memory usage and memory usage by the process if that is possible. I enabled SNMP and SSH on Mac OS X 10.10.5 SNMP Linux M...
Tue, 10 Jun, 2025 at 9:52 PM
Mini probe on Centos?
Wanted to ask if the mini probes can be used on RHEL based distributions? I know the requirements say that it requires Debian base distributions , I'm just wondering if it can be configured in such a way to work on Centos for example...
Tue, 10 Jun, 2025 at 9:52 PM
How can I modify the font size of devimenu on map
Hi I'm trying to customize the layout of my map so it will fit a large monitor in our room. I have a device listed with four group that each has five devices. In customerstyle.ccs i can easily modify the Group object .map_object .grou...
Tue, 10 Jun, 2025 at 9:52 PM
Acknowledged Button in Data Table
Hello, I was wondering if there was a way or plans to include an acknowledge button on Data Tables on maps. When connected to the map via HTML URL, it would be extremely convenient to be able to acknowledge the alarm right there on the ma...
Tue, 10 Jun, 2025 at 9:52 PM
Create snmp sensor
I try to monitor the state of a Fortinet firewall link The OID seems to be iso.3.6.1.2.1.2.2.1.2.3 = STRING: "wan1" but I don't know how to configure it. Any help will be appreciated. Rgds David Article Comments...
Tue, 10 Jun, 2025 at 9:52 PM
Dashboard Map - Timed Refresh won't occur
I have a Dashboard Map I am working on, I am creating a custom object to display the time in Hours : Minutes and have the dashboard set to refresh every 60 seconds so to keep the time up to date. The issue I am having is the Dashboard wil...
Tue, 10 Jun, 2025 at 9:52 PM
Remote SSL certificate expiry check
We manage a lot if different servers, websites and install many ssl certificates. We used to check with the HTTP SSL Certificate Expiry sensor but this is no longer possible. Is there a way / (custom) sensor with which we can check remote c...
Tue, 10 Jun, 2025 at 9:52 PM
Structural error in xml file, 8 open items.
Hello. I am currently testing trial version 15.3.19.4027 and encountering this problem, if i do _any_ change on system setup. I.e. I can't test email or change notification options or change view or anything else. The error from core se...
Tue, 10 Jun, 2025 at 9:52 PM
Custom script: Return value from Linux server using SSH
Hi there I have a script on my Varnish server that outputs the number of connections to my Varnish instance. This is done using the following command: varnishstat -1 -f client_req | awk '{ print $2 }' PRTG finds my script, whi...
Tue, 10 Jun, 2025 at 9:52 PM
Problems with WMI Sensors after upgrading to Version 16.4.27.6985 on server2012 R2
Has any one experienced any Problems with WMI Sensors after upgrading to Version 16.4.27.6985. Several of our WMI sensors stopped functioning after the upgrade on one of our server2012 R2 machines. Article Comments Dear randys ...
Tue, 10 Jun, 2025 at 9:52 PM
PRTG Enterprise console keeps disconnecting
Hi guys, For some random reason, my console keeps disconnecting from the probe machine. Every time it refreshes, console disconnect. However, if I refresh again it seems to reconnect with same credentials. Also, I see (XML parser mismatc...
Tue, 10 Jun, 2025 at 9:52 PM
Prtg service not retsarting after a weekly reboot on a DELL workstation with Windows 7 SP1
We have a stand-alone workstation/server that our main probe runs on, a DELL workstation running Windows 7 Pro sp1. We have for sometime setup a task for a weekly reboot. Recently the service although set to automatic failed to start and we...
Tue, 10 Jun, 2025 at 9:52 PM
PRTG Sensor Comments batch edit
My script that updates the sensor's comments under a group is no longer working. This worked before. Could this be due to PRTG upgrades lately? This is the script: #!/bin/bash groupID=116442 uname=****.***** hash=********** runboo...
Tue, 10 Jun, 2025 at 9:52 PM
Monitoring multiple services using one powershell script
Hi, I'm a newbie on PRTG and I'm trying to create a custom sensor that will monitor multiple Windows services on a remote server using one powershell script. The "test_service" is dynamically created by web-service which...
Tue, 10 Jun, 2025 at 9:52 PM
Netflow configuration issues
I recently installed a netflow sensor for my Cisco ASA 5510. I have used the netflow tester utility to confirm that the PC with the probe is able to see packets coming from the device. However, no data is displaying on the sensor. A...
Tue, 10 Jun, 2025 at 9:52 PM
How do I set Limits for available disk space.
I am new with an employer and they are using PRTG and I am equally new to PRTG, I have been given some sites to configure, I have added the Virtual and phisical Servers but My concern is on the setting of Limits, the Lower warning limit, th...
Tue, 10 Jun, 2025 at 9:52 PM
Dell PowerVault MDi Phy. Disk 0 sensor not reading properly
Hi! We have update a DELL MD3220 and the PRTG Sensor stopped working. I read this article and executed the SMCLI tool to see if any Data was generated. https://helpdesk.paessler.com/en/support/solutions/articles/66143-dell-powervault-md...
Tue, 10 Jun, 2025 at 9:52 PM
E-Mail notifications and TLS 1.1 or 1.2
Hello! In Notification delivery settings for SMTP protocol i see this options: - Use Encrypted Connection - If supported by server - SSL Method - SSL V2, SSL V3, SSL V2 and V3 and TLS V1 But on my e-mail server exists more options - ...
Tue, 10 Jun, 2025 at 9:52 PM
PRTG monitors ESXi hosts direct with SOAP and monitors ESXi hosts through Vcenter Server by using WM
On which of these vSphere Environments can PRTG gives us the best scenario 1....Monitoring the ESXi Hosts with SOAP and other vMware Protocols sensors as listed on the select sensor page of PRTG. Scenario 2....Monitoring the ESXi Hosts b...
Tue, 10 Jun, 2025 at 9:52 PM
Last week and month uptime % in dashboard
Can anyone help me out please ?! I need the uptime from sensors (as a percentage) overlooking 7 days and 30 days back (week & month). This function is already available in reports and partially in the graph items in the dasboards (ma...
Tue, 10 Jun, 2025 at 9:52 PM
pull with API a sensor of SNMP Custom Advanced
Hi i want to pull data via API jason format but once im pulling the sensor id it only gives me the primary channle and not all the channles thats what im getting via the jason: https://fileportal.totalegame.net/Handlers/AnonymousDownload.a...
Tue, 10 Jun, 2025 at 9:52 PM
How can I monitor or create custom sensors to monitor the inter working of the Tape library and SAN?
I have been looking for a way to Monitor our Backup system (VEEAM & Infortrend) and (Backup Exec & Tape Library), the only means I came across is creating an IMAP Sensor to monitor the contents or email subject of the Backup Adminin...
Tue, 10 Jun, 2025 at 9:52 PM
CAn I achieve this?
Greetings all, despite being new to PRTG but I came across custom sensors by using MIBs and MIB converter, i made it known to my Boss, he said he tried the MIB stuff on a storage system and it disconnected the Storage sytems from the Netw...
Tue, 10 Jun, 2025 at 9:52 PM
Push notifications cannot be sent
I have set up push notifications on my PRTG account and I see the entry in contacts for notifications. Unfortunately the notification is never received by my phone. In logfile I see this entry: Fehler beim Versenden von "Push-Benachri...
Tue, 10 Jun, 2025 at 9:52 PM
Filter through the Acknowledge Alarms?
So our system currently sees 200 alarms and these alarms will not be fixed until business hours. The way that I monitor the alarms is by Highlighting over Alarms>Errors, and unfortunately I am not able to pause and/or anything else with ...
Tue, 10 Jun, 2025 at 9:52 PM
Automatische Netzwerk-Erkennung - Where is the Config?
hi, i like to make this config, but i cant find it anywhere, can you help, please. Thanks alot, https://www.paessler.com/manuals/ipcheck_server_monitor_de/automatischenetzwerkerkennung Article Comments Hi there, You ca...
Tue, 10 Jun, 2025 at 9:52 PM
sflow monitor multiple interface on same procurve switch
Hi, I On our Procurve switch we have sflow been enabled for mutiple ports, lets say port/interface 1 & 2. How can I monitor the multiple interface in PRTG ? When I add a sensor and select sFlow/sFlow (Custom), I dont see an option to ch...
Tue, 10 Jun, 2025 at 9:51 PM
SNMP Trap Not Collecting
I am trying to set up a Trap for a UPS on PRTG Network Monitor 12.2.1.1881. The device has SNMP v1 but works mostly on traps to send power off and power restore events. I have created the trap on the main probe of PRTG itself. Please...
Tue, 10 Jun, 2025 at 9:51 PM
Cannot connect Android
Cannot not connect to server from Samsung Galaxy S5 running Android 4. Return message "I could not retrieve the passhash..." Forwarded ports are 443, 8443, 23560 User & password are correct. I used PRTG a while ago and it ...
Tue, 10 Jun, 2025 at 9:51 PM
Cisco 3650 Flexible Netflow - Sensor has not recieved data
I have the following configuration on a Cisco WS-C3650-48PD switch which appears to support flexible netflow v9 - configuration listed below. The statistics below shows packets successfully being sent to PRTG server but "Records added&...
Tue, 10 Jun, 2025 at 9:51 PM
Reports - Maximum and Minimum values
Hi, Is it possible to generate report with incoming/outgoing maximum and minimum values. Current report group it as average and without indicating incoming or outgoing traffic. Thank you. Article Comments Dear Chee MEng You ...
Tue, 10 Jun, 2025 at 9:51 PM
Deactivation and Re-Activation License.
Hello, i have a problem after upgrade PRTG to version 16.4.28.7260. My Enterprise console manager allarm me every minute that the license of PRTG is not activated, but if i go on the PRTG Monitor under Setup-Licensing Status and Settings...
Tue, 10 Jun, 2025 at 9:51 PM
Adding Users to User Groups
So we create a group thru the web console and it has rights to an AD user group. How can I get members to populate into the user group on PRTG? Article Comments Once you have created a group in PRTG that resembles the correspon...
Tue, 10 Jun, 2025 at 9:51 PM
Why the status of "Activation grace period expired" is showing?
We have an existing PRTG 500 License with expired Maintenance. But about 2days ago, our PRTG server sent us a "Activation grace period expired" status. We are under knowledge that this PRTG server of ours will be working forever...
Tue, 10 Jun, 2025 at 9:51 PM
Dashboard Live Camera Feed prevents Refresh
Hi Experts, I have gone forth and created a Custom HTML Object that is using iFrame to display a Live Feed of a IP Camera, but when I open the dashboard the only thing that seems to be refreshing (staying up to date) is the Camera. The ...
Tue, 10 Jun, 2025 at 9:51 PM
HTTP XML/REST - Multiple Errors on different Tools
Hi Everyone, I am working with the HTTP XML/REST sensor to get the number of tickets from our ticketing system. I have tested it with two different tools and attempted to get the sensor working in PRTG On one tool (SOAPui) it works fi...
Tue, 10 Jun, 2025 at 9:51 PM
Speed
I monitor or Ping my ubiquiti access point through PRTG. It was very help ful, because i`m able to ping my all AP through single interface. But is there any sensor for measuring the speed, like how much bandwidth this IP or Ap consumption...
Tue, 10 Jun, 2025 at 9:51 PM
Exchange Whitespace
Please add "Whitespace" channel to "Exchange Database sensor"! Article Comments we decided not to add that channel to our existing exchange sensors, because even Microsoft says to get reliable data on the whi...
Tue, 10 Jun, 2025 at 9:51 PM
Does the PRTG can monitoring differnet active directory forest?
I have multiple Active Directory Forest, PRTG server join one of active directory and PRTG working well. But I have request to using PRTG to monitoring different Active Directory Forest. How can I deal with this request? What is the permi...
Tue, 10 Jun, 2025 at 9:51 PM
Sensors for HP Storageworks EVA
Greetings All, Why is it Posssible for PRTG sensors to gather these parameters from the HP Storage Works Enterprise Virtual Array but can not gather them from other Storage Systems..... The Enterprise Virtual Array sensor monitors an HP...
Tue, 10 Jun, 2025 at 9:51 PM
PowerEdge 2950 - Can't install Dell PowerEdge System Health Sensor
I know that my title sounds like a repeat, but I have scoured the Knowledge base and I cannot seem to find a solution or pinpoint my problem. I've added a Dell PowerEdge 2950 (Windows 2008 r2) as a device and I have added 7 sensors ...
Tue, 10 Jun, 2025 at 9:51 PM