kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

ungewöhnlicher sensor typ
guten tag, seit einigen tagen zeigen mehrere snmp-datenverkehrssensoren den orangenen status ungewöhnlich mit folgender fehlermeldung: "1 Stunde Intervalldurchschnitt von XX kbit/Sek. (Datenverkehr ausgehend) ist ungewöhnlich niedr...
Tue, 10 Jun, 2025 at 4:39 PM
Powershell/EXE custom sensor: confusing output
Hi. I have created a powershell script that reports the status of the value of NetworkCategory from Get-NetConnectionProfile. My custom EXE/Powershell script is... $ConProf = Get-NetConnectionProfile | Select -ExpandProperty NetworkC...
Tue, 10 Jun, 2025 at 4:39 PM
Rest Sensor postdata formatting
Hello, I am creating a REST sensor using POST method to query the server. The POST request (json format) contains some essential information which I'd like to hide from the PRTG end user who will be using the sensor. For example, postd...
Tue, 10 Jun, 2025 at 4:39 PM
remote probe source ip
Want this feature implemented, too? Please upvote by clicking Thumbs up! User story As a PRTG user, I want to be able to add source ip for the ping sensor/device... on the remote probe. For example I need ping to 8.8.8.8 but i want...
Tue, 10 Jun, 2025 at 4:39 PM
Full version of OpenSSL in 23.2.83.1760
Hello, The release note of 23.2.83.1760 says : "Update to OpenSSL 1.1.1". I'd like to know the full version. Is it the last one "1.1.1t" that fix several vulnerabilities : CVE-2023-0286, CVE-2022-4304, CVE-20...
Tue, 10 Jun, 2025 at 4:39 PM
Implement security headers
Hi, Could you please explain how I implement security headers in your proprietary webserver. According to https://securityheaders.com/ our url to our monitoring server is missing the following headers. Strict-Transport-Security, Content-Se...
Tue, 10 Jun, 2025 at 4:39 PM
Feature-request: Disable ticket system
Large enterprises generally have their own ticket system, please provide an option to completely disable the PRTG ticketing system Article Comments Hello, Thank you for your post. Currently it is not possible to disable the ...
Tue, 10 Jun, 2025 at 4:39 PM
feature request - vcenter credentials placeholder
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to use a vcenter placeholder with vcent...
Tue, 10 Jun, 2025 at 4:39 PM
As a PRTG user, I want PRTG to support connecting to redis with certificate
User story As a PRTG user, I want PRTG to support connecting to redis with certificate Details of user story At present PRTG connects to redis without certificate. Update PRTG Redis sensor code to accept thumbprint, certificate pat...
Tue, 10 Jun, 2025 at 4:39 PM
Report or use an API call to gather the number of notification sent by prtg via Email or SMS?
Is it possible to get a report or use an API call to gather the number of notification sent by prtg via Email or SMS over a given period? (1 day, 7 days, 1 month, 1 year or a specific date range) As an example the Activity history section o...
Tue, 10 Jun, 2025 at 4:39 PM
Feature Request: Parse and store value from HTTP push notification
We use the HTTP push notifications to create tickets in our separate ticketing system via their API. The API will return a JSON object that contains amongst other things, the ticket ID. We'd like a way to extract (at a minimum) the tick...
Tue, 10 Jun, 2025 at 4:39 PM
"EXE/Script Advanced" - The target host does not respond. (code: PE002) - but script is working
This sensor runs a batch file. The batch file gathers some data, writes that data to a text file, then outputs the contents of the text file for prtg to work with. Sensor worked fine until a few days ago. I've rebooted the server ...
Tue, 10 Jun, 2025 at 4:39 PM
Windows Activation Status
Hello, How can i monitor Windows Activation Status? Article Comments You can try using a WMI sensor targeting the Win32_WindowsProductActivation class. The ActivationRequired property will tell you if activation is required....
Tue, 10 Jun, 2025 at 4:39 PM
Where is the remote probe prtg version saved in windows
I have a headless windows server that does not have a gui, as such i cannot see the version of a probe via traditional methods. How can i view the version of the PRTG prove via windows CLI. Article Comments Hi there, The best ...
Tue, 10 Jun, 2025 at 4:39 PM
Channel : value type "Delta" display
Hi, I have setup a snmpcustomsensor (oid) wich return an integer. This value is generated from a postfix server (total sent mails) with snmp extend. On OID Settings, I've choosen the value type : Delta. I selected this option bec...
Tue, 10 Jun, 2025 at 4:39 PM
Missing scrollbars/page height in Firefox based browsers?
Is anyone else noticing that PRTG sometimes fails to show the full page height/scroll bars in Firefox? CTRL+F5 corrects the view. Article Comments Hi Andy, I have not encountered any such issues. If you need further assistance, ...
Tue, 10 Jun, 2025 at 4:39 PM
Sensor reporting to Server
Hello, How does the info get back to the Server? Is this a client based setup where the client sends info back to the server or does the server query everything? Can PRTG be setup to monitor a customer system through the internet? Shawn...
Tue, 10 Jun, 2025 at 4:39 PM
Recurring SNMP Error -2003
Hi all Read a lot concerning this error, but didn't stumble upon the exact same behaviour. I have a couple of HPE iLO's which I monitor over simple SNMP over the default port and a normal public community. All of them are configur...
Tue, 10 Jun, 2025 at 4:39 PM
How can I check the status of the PRTG Cloud Services?
I would like to know if the PRTG Cloud Services (push notifications, support bundles, Cloud HTTP v2 sensor, Cloud Ping v2 sensor) are up and running. Is there a page where I can see such information? How do I make sure I'm updated whene...
Tue, 10 Jun, 2025 at 4:39 PM
Dell Unity 480F - single disk status
We have a dell Unity 480F in use. I use the sensor "Dell EMC Unity Chassis Health v2". The Unity has one Storage pool with 5 LUNs (15 hard disks). I would like to monitor every single hard drive. But the DPE shows only the summery...
Tue, 10 Jun, 2025 at 4:39 PM
Aruba sensors
I would like to monitor all Aruba accesspoint through a Aruba mobility master WLC Article Comments Please check if the vendor of your device offers any MIB files that you can import with our MIB-Importer. If so, you can monit...
Tue, 10 Jun, 2025 at 4:39 PM
PRTG Backup Creation.
Is there a way to create a backup and restore said backup of the database of the PRTG software in case of the server running this software crashes and burns? As long as it has taken me to learn and implement the statewide monitoring the fe...
Tue, 10 Jun, 2025 at 4:39 PM
How to fig The server was stopped
system emergency. the system was stopped because of the following: the available memory is too low! Restart the PRTG core server service for your setting to take effect. Article Comments We would need to analyze the PRTG logs. ...
Tue, 10 Jun, 2025 at 4:39 PM
On 18.3.43 field %status show "Down ended" instead "Up" ???
I'm very unpleasantly surprised when after upgrade to 18.3.43 my email notification for show complex text Down ended (now: Up) instead of simple Up... Previously you have two statuses: Up Down from the plane you can easily se...
Tue, 10 Jun, 2025 at 4:39 PM
auto Discovery template
I created a very basic auto discovery template with only 6 items in it (Ping, CPU Load, Memory, Uptime, Service Windows Update and wmi volume) When i run it against a new server, it still discovers other items that i'm not interested ...
Tue, 10 Jun, 2025 at 4:38 PM
2 PRTG Core server with the same GeoMap
We should use 10000 sensors splitted on 2 Core Server (for best performance purpose) and we would use the same Geomap, How can it possible? Thanks Regards Emiliano Article Comments Unfortunately, it is not possible to combine ...
Tue, 10 Jun, 2025 at 4:38 PM
Execute HTTP Action notification template method should support HTTP Authorization and JSON body
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want the 'Execute HTTP Action' custo...
Tue, 10 Jun, 2025 at 4:38 PM
Acknowledged / Warning / Paused Sensors
Is it possible to generate a report of any sensors in an Acknowledged / Warning / Paused state for a time period or the age that it has been paused? We need to manage these better so we would like to see the age of the Acknowledged / Warni...
Tue, 10 Jun, 2025 at 4:38 PM
Sensor for Supermicro Server System
PRTG Network Monitor have (or plan to have) support Sensor for Supermicro Server System Health? Article Comments There are currently no plans to add dedicated sensors for the devices in case. However, if the device is accessible...
Tue, 10 Jun, 2025 at 4:38 PM
Alert when the status of a Windows Failover Cluster node is not 'Up'
We are using Windows Failover Clusters and would like a sensor to alert when a node is not 'Up' (eg: Paused or Down). We've previously had a Custom EXEXML sensor working for this, using a custom lookup (state 1 is OK), but it ...
Tue, 10 Jun, 2025 at 4:38 PM
Can Grafna Cloud work with Hosted PRTG?
Wanted to see if I could use APIs to push PRTG data into Grafna cloud or plans for it. Article Comments Hi, thanks for your question here. Unfortunately, integration with Grafana Cloud isn't possible at the moment - I don...
Tue, 10 Jun, 2025 at 4:38 PM
Can I Monitor Mounted Windows Volumes with PRTG?
I have a server that basically has only volumes mounted from a Windows Server Cluster Shared Volume. I could use the WMI Volume Sensor, but it will fail as soon as I move volumes within the cluster and thus their GUIDs change. While the ID ...
Tue, 10 Jun, 2025 at 4:38 PM
PRTG cloud internet failure
Hello, I have a question about PRTG Cloud. What happens in the event of an internet failure? Are events stored in time and "postponed"? Article Comments Hi Charles, I assume that you are referring to the Cloud sensor...
Tue, 10 Jun, 2025 at 4:38 PM
Is PRTG able to monitor NetApp Cleondris Alarms?
Is PRTG able to monitor NetApp Cleondris Alarms? Article Comments Hello, that depends on the interfaces provided by Cleondris. There is no direct support build into PRTG, but PRTG supports a wide range of standard protocols li...
Tue, 10 Jun, 2025 at 4:38 PM
SSL Certificate Monitoring on internal Website with Portnumber
Hello all. We have an internal web page in the format: https://webseite.domain.local:8840 How can I check the certificate for this website? The website is generated by a software and does not run on an IIS. Thanks for the help Art...
Tue, 10 Jun, 2025 at 4:38 PM
Monitor and Report a User Logon in a Domain
Hi, I want to set up an alert for all Domain admin and Emergency account's logons to any computer in the domain. I know there's a sensor for user logon that works with RDP but that doesn't fit this goal. Article Comments...
Tue, 10 Jun, 2025 at 4:38 PM
PRTG Sensors with xMatters
Currently, we have xMatters integrated with PRTG. The issue we are having is that anytime a sensor is triggered, we get notified of it through xMatters with a phone call. This would be okay if the relevant and most important sensors were ...
Tue, 10 Jun, 2025 at 4:38 PM
Modbus sensor reading error with double word register
Sensor: Modbus Custom Sensor. Error: When the register has a "double word" format the reading is erroneous under certain conditions. Description: When the value of the variable is high enough so that the two words have a non-zero ...
Tue, 10 Jun, 2025 at 4:38 PM
Feature Request: Option to disable mail-notifications resulting from auto-discovery
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, we would like to have the option to deactivate...
Tue, 10 Jun, 2025 at 4:38 PM
Vertiv Watchdog 15-p SNMP incorrect values
Hi, Using the MIBs downloaded directly from the WatchDog 15-P and the SNMP Library sensor I am not getting the correct values from the device. When I login to the device directly the temperature reads 71.7 degrees F but PRTG is reporting...
Tue, 10 Jun, 2025 at 4:38 PM
Different user (alarm) notifications
Not really sure how to properly formulate question, i have 2 groups A and B and i have 2 Servers C and D with multiple sensors E and F. Each group has multiple users I would to achieve following scenario: Group A (admins) get alarm notific...
Tue, 10 Jun, 2025 at 4:38 PM
create sensor template from custom sensor
Hi, I create an custom sensor which monitor my debian security updates. Now I want to paste the sensor to all other debian machine which I monitore. Is there a way to create an template from our sensor? Bye Gregor Article Co...
Tue, 10 Jun, 2025 at 4:38 PM
APC Netzbotz 250 integration
Hello, I am inexperienced with SNMP and PRTG. I want my Netzbotz switch to be monitored by PRTG using SNMP. I have already added the Netzbotz switch as a device in PRTG. PRTG can perform ping, HTTPS, and SSL scans. When I try to add an SNMP...
Tue, 10 Jun, 2025 at 4:38 PM
View List of All Current Tags
Is it possible to view all tags being used? I want to clean up some old tags that I can't remember the names of, but I know I added a while back. Article Comments Hi there, Unfortunately, there is no report which lists all...
Tue, 10 Jun, 2025 at 4:38 PM
Issue with Windows Update check
Hi all, I have an issue with all my Windows Update sensors: not zable to moniutor with the foillowing error: Connecting to remote server XXXXXXX failed with the following error message : WinRM cannot process the request. The following err...
Tue, 10 Jun, 2025 at 4:38 PM
Two-Factor (2FA) for the rest of us that do not use Azure
According to the post here: https://https://helpdesk.paessler.com/en/support/solutions/articles/76000063859?_ga=2.129525066.75888268.1684345900-1414258642.1684345900& it looks like Paessler thinks it has completed the request of two fac...
Tue, 10 Jun, 2025 at 4:38 PM
Adding devices that are on a WAP or second router?
Hi all! I'm not a network administrator; I simply manage the IT for a small and growing physical therapy business. I installed and created all of their network environment and so I'm very familiar with the infrastructure and equip...
Tue, 10 Jun, 2025 at 4:38 PM
DELL System Health - Temperature - Change from default to celsius
Greetings, It's been a few years since I had to do anything with sensors but got an task to somehow see remotely temperature in the server room. In general just grabbing temperature from a device ( In this case main server ) should do...
Tue, 10 Jun, 2025 at 4:38 PM
"An internal exception has occurred" error while installing or updating PRTG
When installing the trial version of PRTG Network Monitor I get the error "An internal exception has occurred (Address: 0xedfd3b) Please, contact yoursite@yoursite,com. Thank you!" I get this message after it get's to the scre...
Tue, 10 Jun, 2025 at 4:38 PM
add VPN Sensor
hello dear , i have cisco router and I have a lot of vpn connection per tunnel how I can add independent sensor for each vpn connection . thanks . Article Comments Hi abedalrzzak, Thanks for the post, what VPN are you lookin...
Tue, 10 Jun, 2025 at 4:38 PM
How to customize in Map Data Tables (Alarms) with group name
We would need to show a table in our NOC map indicating the down sensor and the group it belongs to. our hierarchy: Probe name -> Site ID Group -> Device group Type (Firewall, Switch, AP) -> Device Article Comments H...
Tue, 10 Jun, 2025 at 4:38 PM
Manual Update
Hi, Can I install the downloaded update file from one PRTG server to another? Because the other server don't have internet access. It both have 1000 sensors(different license). Thank you! Article Comments Hi Ben, Yes t...
Tue, 10 Jun, 2025 at 4:38 PM
Blue lines between devices
Hello, I have several devices connected to a central on different campus' and I have yet to see the line connecting these devices to the switches turn green on Maps. I have SNMP sensors for traffic, and only 1 side out of hundreds are s...
Tue, 10 Jun, 2025 at 4:38 PM
How can I automatically update my registered DNSdynamic IP when my dynamic public IP address changes
I have a dynamic public IP address that changes from time to time. I have registered my public IP with DNSdynamic, but how can I automatically update my registration when my public IP changes? Article Comments PTF.DNSDynamic T...
Tue, 10 Jun, 2025 at 4:38 PM
Report of sensors by device
Is it possible to get a report of all sensors by device in a csv file? Article Comments Hello there, Thanks for using PRTG. Yes, this is possible. To achieve this, use the following API call: /api/table.csv?content=sens...
Tue, 10 Jun, 2025 at 4:38 PM
Issues running reports
we are having several performance issues running reports with prtg, is there any way to create a report server. so the core server dont get overloaded with reports? we are trying to run top 10 uptime downtime based on uptime or percent us...
Tue, 10 Jun, 2025 at 4:38 PM
CPU Load, Memory, and Free Disk Space Sensors
I have one server that keeps coming up as denied access. I have tried the WMI Tester and that works fine. All the settings are the same in both and I have another server on the same domain and it works fine. Any ideas what the issue could b...
Tue, 10 Jun, 2025 at 4:38 PM
How can I automatically publish downtime to Statuspage.io?
In order to publish an outage to Statuspage.io you can do the following: 1. You will need to get your API key to make the requests. https://developer.statuspage.io/#section/Authentication Note: it's always a good idea to use an API...
Tue, 10 Jun, 2025 at 4:38 PM
PRTG for Azure VMware Solution
Hello, Is it possible to monitor Microsoft Azure VMware Solution with PRTG ? I don't find any documentation. Anybody here has already worked in this scenario ? Article Comments Hello Dear customer, Thank you for contacting...
Tue, 10 Jun, 2025 at 4:38 PM
sFlow Log Stream Data to Disk (for Debugging) - CSV File: What Measurement is the Size Column?
Hi all, I have monitored and downloaded an sFlow report using the 'Log Stream Data to Disk (for Debugging)' in the settings of my sFlow sensor, wich creates a Streams Sensor CSV log file. On of the columns in this CSV file is Siz...
Tue, 10 Jun, 2025 at 4:38 PM
Monitoring Linux machines
Hello, I need some help with creating custom SSH sensors. I want to monitor temperature of cpu (using command sensors) and status of raid disk (using command cat /proc/mdstat). Can someone help me with creating script? Thanks in advanc...
Tue, 10 Jun, 2025 at 4:38 PM
SQL Query Output - SQL TDE Certificate Expiry - SQL v2 sensor configuration
Hi, I have created a SQL query which outputs the number of days from date that a SQL certificate expires. SELECT datediff(day, getdate(),expiry_date) days_between FROM sys.certificates WHERE name = 'DEVSQL2016_3_TDE_Cert'; Th...
Tue, 10 Jun, 2025 at 4:38 PM
Report Delivery
Hello, I have setup a simple report that only contains the "ping" sensor on 12 switches. The report runs, and I am emailed the data files and the graphs at the time I want them too. My question is: I want to see if there is a ...
Tue, 10 Jun, 2025 at 4:38 PM
Probe Transfer Preview
I used the probe transfer preview to move a remote probe from one instance of PRTG to a different instance of PRTG. All sensors are working on the old instance, but after the transfer, random SNMP sensors stopped working. I have tried dele...
Tue, 10 Jun, 2025 at 4:37 PM
IPMI sensor error after my-prtg.com update to latest version 23.2.83.1760+
After update to latest version of my-prtg.com, all my IPMI sensor (on 3 clients) are in error. I delete and reconfigure, i execute command ipmiutil.exe health (see output velow) but i receive error: The request has timed out because the sen...
Tue, 10 Jun, 2025 at 4:37 PM
Exchange SMTP Message Queues
Why are we seeing a ton of PRTG@PRTGDonotReply.com in the smtp message queue? Article Comments Hello, Is this the exact email address? I have checked, but this address does not seem to be known to us. Is this perhaps the Send...
Tue, 10 Jun, 2025 at 4:37 PM
SNMP Trap Receiver Sensor shows GenTrap 4 - authenticationFailure
Hello, I added the SNMP trap sensor to a device and I tried different filters ('any', source ip + community, only community, etc) but I always get same response = GenTrap 4 - authenticationFailure, even if I set the "communit...
Tue, 10 Jun, 2025 at 4:37 PM
PRTG Memory load with Powershell API (lordmilko)
We currently need to use lordmilko's PowerShell API to make larger changes in PRTG (such as error limits). However, we have the problem that PRTG's memory load keeps increasing even after the script has been terminated, and it doesn...
Tue, 10 Jun, 2025 at 4:37 PM
Feature Request - Alter Notification button to be reachable via API or Library
Hello everyone, under Notification Triggers on a Sensor we would like to be able to change the behaviour via Script / automatic means. Meaning the buttons "Inherit all notification triggers from parent objects and use the notifcati...
Tue, 10 Jun, 2025 at 4:37 PM
opc ua custom sensor with certificate to integrate with KepServer. ¿How to generate the certificate?
PRTG 23.2.83.1760 Sensor: OPC UA Custom Sensor OPC Server: Kepserver EX Issue: Unable to connect between PRTG and Kepserver Question: How to generate a certificate with signature and encryption? Where can we get a certificate template with ...
Tue, 10 Jun, 2025 at 4:37 PM
SNMP Version 3 SHA256 and SHA512 Support
Hello, The same question as here: https://helpdesk.paessler.com/en/support/solutions/articles/89335-snmp-version-3-sha256-and-sha512-support When can we expect SHA256 and SHA512 support for SNMP v3? It has been almost half a year alread...
Tue, 10 Jun, 2025 at 4:37 PM
Scheduler for recurring Maintenance Windows
Want this feature implemented, too? Please upvote by clicking Thumbs up! User Story As a PRTG User, I want to have a feature to pause defined Sensors or sensor groups by define a maintenace Window. I know it's possible with the...
Tue, 10 Jun, 2025 at 4:37 PM
Monitor Google Drive File Stream
Hello, We have G Suite package with Google, which include a Google Drive for business, using the software called Google Drive File Stream to upload/synchronize the files between our local server and the Google Drive. But we cannot find the ...
Tue, 10 Jun, 2025 at 4:37 PM
PRTG Multi-probe for Hosted Monitor
Is there an ETA for Linux probe support on PRTG Hosted Monitor? Article Comments Hello Harman, Thank you for choosing PRTG. We apologize for not being able to provide an ETA on Linux Probe support at this moment, as it is ...
Tue, 10 Jun, 2025 at 4:37 PM
Which can be Cisco Meraki monitor interagration with PRTG?
We monitor a lot of Meraki networks based on MX appliances MS Switches and MR AP. How can we monitor in deep also via API and eventually report the status and widgets in the PRTG maps? Article Comments Hi Emiliano, As first st...
Tue, 10 Jun, 2025 at 4:37 PM
Using OID values as. "Location" for decvice.
Location for Geo Maps is a static value. Adresse or GPS Values... I have a nice mobile router returning Latitude and Longitude values in 2 different OID Strings. How do I make this data the "location" string. OR create a custom U...
Tue, 10 Jun, 2025 at 4:37 PM
API Filter
I'm looking for help using multiple filters in my API call. For example, I can filter by "Group-A," but I'm not sure how to filter for "Group-A" and "Group-B. Please see below api_url = "https://se...
Tue, 10 Jun, 2025 at 4:37 PM
ssh script sensor to grep error count in var log messages. (response not well-formed (code pe132))
Hello, I am using the below ssh script for my ssh script sensor to grep error messages in log. however this give me error - response not well-formed (code pe132) . Cam someone help in this. script is as below. #!/bin/bash # definethe lo...
Tue, 10 Jun, 2025 at 4:37 PM
Disable SNMP Scanning on Groups of devices
s Article Comments Hi CrazyCDN, Thank you for your post. If you don't have SNMP Sensors on the corresponding device and still notice SNMP requests, I recommend disabling the System Information in PRTG. The System Informa...
Tue, 10 Jun, 2025 at 4:37 PM
Feature-request: Disable ticket system
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want a way to deactivate the ticket system c...
Tue, 10 Jun, 2025 at 4:37 PM
Number of TCP Connections for certain port?
This windows powershell script is useful for outputting the TCP ports and number of connections Get-NetTCPConnection | group localport -NoElement | sort count -descending I would like to have this on a graph so i can monitor spikes/dro...
Tue, 10 Jun, 2025 at 4:37 PM
After inplace upgrade from Windows Server 2012R2 to Windows 2019 Powershell custom sensors failed
After an Inplace upgrade on the PRTG-Server from Windows Server 2012R2 to Windows Server 2019, custom sensors for Pure storage with Powershell bring the error"Fehler bei der AuthorizationManager-šberprfung." in log. + ... l.Utilit...
Tue, 10 Jun, 2025 at 4:37 PM
WMI & Citrix VDA not working anymore
Hi Guys, I have a strange behavior since end of January and the support cannot help me anymore. My WMI sensors (mostly disk logical disk sensor v2) do not work after some time. I have some Citrix VDA servers (Windows 2019 up to dates - ...
Tue, 10 Jun, 2025 at 4:37 PM
The default warning and error levels for SNMP sensors
I'd like to change the default warning and error levels for SNMP sensors (CPU Load, Memory, Disk free). Is there a configuration file to modify to change the default behavior of the sensor, or a way to create a new sensor with those set...
Tue, 10 Jun, 2025 at 4:37 PM
Does PRTG support Arista switches?
The SNMP is not detected with Arista switches. How can it be monitored? Article Comments Hello, You can use SNMP libraries importing MIBs to monitor these type of devices https://www.paessler.com/tools/mibimporter I checked...
Tue, 10 Jun, 2025 at 4:37 PM
WinRM
Hello, Is there any update on the status of WinRM sensors for Windows Servers? WMI sensors are a performance bottleneck at the PRTG side, and SNMP has been depreciated if not yet completely removed from Windows Server and does not suppo...
Tue, 10 Jun, 2025 at 4:37 PM
PRTG & Grafana
I am maintaining the most up to date server version of PRTG, and did a fresh installation of Grafana along with the most updated(yet still older) PRTG data source. The interesting thing is that many sensors don't show up in Grafana whe...
Tue, 10 Jun, 2025 at 4:37 PM
ServiceURL placeholder does not pass through to PowerShell script in EXE sensor
I have been using the EXEXML sensors for years and they give me great flexibility, but today I wanted to start using part of the serviceURL string in the code. All the other placeholders that I have used have been resolved correctly, but th...
Tue, 10 Jun, 2025 at 4:37 PM
How do you delete device sensor template?
Can someone provide me the link (or tell me how) to delete device sensor templates? I found an article over 12 years old on this site and the folder it says to go to does not exist for my install. Looking for a guide that is not a decade ol...
Tue, 10 Jun, 2025 at 4:37 PM
Export Syslog
I have a couple of wireless controllers sending their syslogs to the new syslog sensor. I can view the historical information in the web view, but is there any way to export the syslog data so I can send that data elsewhere? Articl...
Tue, 10 Jun, 2025 at 4:37 PM
SNMP Version 3 SHA256 and SHA512 Support
Hi We have Checkpoint devices where SNMP Version 3 supports only SHA256 and SHA512. Does PRTG support these SHA versions? If not - are there plans to support them in future versions? Thanks' Yifat Article Comments Hello t...
Tue, 10 Jun, 2025 at 4:37 PM
PRTG cannot monitor Checkpoint Firewalls with SNMPv3
Hello PRTG Since the new release of Checkpoint GAIA, the Authentication Method and Encryption Type changed to higher encryption. What does that mean: For the Authentication Method GAIA provide only 2 options: SHA256 or SHA512 For ...
Tue, 10 Jun, 2025 at 4:37 PM
Threshold triggers on PRTG libraries
Hi all, We are monitoring bandwidth on all our WAN links and we defined sensor factory to have a percentage of usage. On these % sensor we defined triggers based on threshold to get alerted (using notification triggers) in case of overload....
Tue, 10 Jun, 2025 at 4:37 PM
Just want to use FEW sensors per device, ie, Ping Up/Down and Disk Space only.
As the title states, how can I pear down all these sensors. I do not want all of them. Is there a way to bulk edit a group, or just assign a "custom" set to a specific group???? Article Comments Hello Wally, To achieve that, we...
Tue, 10 Jun, 2025 at 4:37 PM
Can the message in the console be changed for sensors?
Example Message: 7 % (Free Space D:) is below the error limit of 10 % in Free Space D:. I would like to be able to change it to something more like: Free space D: is 7 %, which is below the error limit of 10 %. Article Comments ...
Tue, 10 Jun, 2025 at 4:37 PM
Connection refused Socket Error # 10061
Sensor Common SaaS Check Connection refused Socket Error # 10061 Connection refused. (socket error # 10061) on version 23.2.83.1760 The fix was to remove and reinstall the sensor and all that did was remove the history... Article...
Tue, 10 Jun, 2025 at 4:37 PM
What sensor should I use to get a report of the actual throughput provided by the ISP ?
I'd like to know which sensor I should use to get a monthly report on actual throughput from the Internet service provider. Article Comments Hello, the HTTP Advanced sensor can be used to download a file and shows the band...
Tue, 10 Jun, 2025 at 4:37 PM
PRTG Webserver disable TLS-Clientside-Renogotiation
User story PRTG is our Main Monitoring Solution, for our Admins it is necessary to use the PRTG App from everywhere, hence why our PRTG is published. For that reason Security is a focus for us. Therefore we scan our PRTG System Periodical...
Tue, 10 Jun, 2025 at 4:37 PM
Sensors offline after moving to new remote probe
I have created 2 new remote probes today to better split the load of my environment due to a large number of devices. I have moved some of my containers over to the new probes and immediately show a large number of sensors offline. The ...
Tue, 10 Jun, 2025 at 4:37 PM
Is PRTG affected by CVE-2023-22631 or CVE-2023-22632?
What is the status of CVE-2023-22631 and CVE-2023-22632? Do I need to do anything? Article Comments This article applies as of PRTG 23.1.82 Summary As of PRTG 23.1.82, the vulnerability affecting the FTP Server Count and HTT...
Tue, 10 Jun, 2025 at 4:37 PM