kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

PRTG Custom Sensor - Powershell - Functions not recognized?
I have written a Powershell script with a defined function. It runs just fine when executed in a powershell window, but when PRTG runs it, it says the command (the function I defined later in the script) is not recognized. Is there some res...
Tue, 10 Jun, 2025 at 10:13 PM
Group mapped to AD group doesn't contain members
I have created a group mapped to an AD group. Within AD, that group contains members directly in it (no nested groups). When I look at the Group in PRTG, it has no members. We are trying to use this group for alerting. Authentication based ...
Tue, 10 Jun, 2025 at 10:13 PM
monitor all folder on C: drive
Hello , is it possible to monitor all folder on a windows server (eg C:\) and show like folder sensor will display folder size and display the folder is growth and how much it growth? Article Comments Dear a23554 A treesize-l...
Tue, 10 Jun, 2025 at 10:13 PM
Traceroute sensor hop count results have decimal places
I'm trying to figure out why the hop count results are showing decimal place graph points. For example I have a device that has a normal hopcount of 5 hops but every once in a while the graph will show a change to 5.20 hops. That does...
Tue, 10 Jun, 2025 at 10:13 PM
Dependancies- What am I Missing?
Hello I am hitting a bit of a wall in setting up dependancies of the devices on our network, but think the feature I require must be possible, I’m just going about it the wrong way: I’m trying to set up the system so that if the ping se...
Tue, 10 Jun, 2025 at 10:13 PM
Error with value ssh script sensor
Regarding to this post https://helpdesk.paessler.com/en/support/solutions/articles/76000063557-is-there-a-shell-script-example-for-prtg-s-ssh-script-sensor we can choose a returncode between 0 and 5. We want to create a ssh-script sensor ...
Tue, 10 Jun, 2025 at 10:13 PM
snmp no resposne
Hello, we want to monitor some devices only when they are online. If they are offline we get the following message: No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passwords etc) (SNMP-Feh...
Tue, 10 Jun, 2025 at 10:13 PM
Router and link bandwidth
hi i have configured snmp on a cisco router and added it to PRTG , but prtg doesn't show the actual interface or link bandwidth of the router , for examps the interface 100mbps or the link speed 1 Mbps , how can i configure prtg to...
Tue, 10 Jun, 2025 at 10:13 PM
User Account added in two different AD Groups but he isn´t able to see only the the persmissinos of
Hello, one of our users is registred on two dieffernent AD Groups. The backround ist to be able to have the rights of both groups (both are just able to read only). Is there any reason why he is able to see only the Probes that can see on...
Tue, 10 Jun, 2025 at 10:13 PM
Check if files are periodically updated on a windows share
I need to get an alert if a file is not updated regularly. I cant find anything with that option Article Comments Dear Waynes This can be done with the File sensor. Please note that the service "LanmanServer" must be...
Tue, 10 Jun, 2025 at 10:13 PM
Adding groups of devices by tag to maps
I am new to PRTG and I am attempting to build maps for our college campus. I would like to build an overview map for the campus but I would like to bundle devices that I am adding to the map by maybe using the building ID as a Tag field. Am...
Tue, 10 Jun, 2025 at 10:13 PM
Cisco Device Hostname
Hello. when i am adding auto-discovery group with cisco routers in the device name is is resolving the name and also it is writing ip address of the device. how can i do so that in the hostname there will be only name and not ip address als...
Tue, 10 Jun, 2025 at 10:13 PM
SNMP Advanced Division/Multiplication
Hi Team, Is it possible to in the future look at adding the feature of adding the division and multiplications of results for SNMP Advanced ? I've used this to map data from a heat exchanger however its reporting temps of 134c and 1...
Tue, 10 Jun, 2025 at 10:13 PM
Trying to monitor the Temperature on PRTG
Hell Team, I am working on PRTG where i have to monitor the temperature of the Arista Switch. I added the OID using SNMP Custom Sensor and i am able to make it work but i am seeing numeric value instead of temperate ( i dont see Degree in...
Tue, 10 Jun, 2025 at 10:13 PM
Active Directory Integration - New Computers?
Can PRTG sync with Active Directory to automatically add new computers? For instance, A new computer is added into the Workstations Organizational Unit. PRTG scans\syncs with that OU, discovers the new computer account, adds it in to the li...
Tue, 10 Jun, 2025 at 10:13 PM
SNMP on different Network Cards on single probe
Hi I currently have a problem with using anything but the ping on a line of switches which are in a different subnet than the main nic og the probe server. Does the PRTG probe software have any issues in using multiple nic's ? I h...
Tue, 10 Jun, 2025 at 10:13 PM
Remote router configuration ?
Hello, I would like to know if the PRTG network monitor implements a feature to backup/restore router's configuration, and also if it's possible to get automatically a tree-structured map of a network. Thank you Article...
Tue, 10 Jun, 2025 at 10:13 PM
Monitor PRTG's database
I want to Monitor PRTG's database data. It is like I want to monitor one sensor's channel and that channel's different between today and yesterday . Is PRTG can do that Article Comments The database itself cannot be ...
Tue, 10 Jun, 2025 at 10:13 PM
how to solve socket error #10061 in prtg network monitor
I added an instance in net monitor and enabled http, ssl security port 8081. Both the sensors are down with the error message "Socket error 10061 ". How do I solve this ? Thanks. Article Comments Could you post a sc...
Tue, 10 Jun, 2025 at 10:12 PM
MySQL datetime error
I set up a mysql sensor whit following sql code: SELECT * FROM `shop_cron_monitoring` WHERE `cron_name` != "cron_zap_import" AND `end_time` < DATE_SUB(NOW(),INTERVAL 24 HOUR) OR `cron_check` = "1" I receive an erro...
Tue, 10 Jun, 2025 at 10:12 PM
Getting access denied from one server
I am trying to create a sensor from a new probe, it give me access denier error. I have another probe server and the sensors are created successfully from there. Article Comments Hello Joanna, Which sensor are you trying to ad...
Tue, 10 Jun, 2025 at 10:12 PM
SNMP Error 223
Hi all, I have three identical routers with the same SNMP configuration. I have been trying to add a standard SNMP sensor to monitor bandwidth usage etc. One of the devices is working fine but the other 2 continue to give me a 223 err...
Tue, 10 Jun, 2025 at 10:12 PM
Error with Microsoft SQL v2 Sensor
I am getting the following error message when I try and use the Microsoft SQL v2 sensor on version 15.3.18.3118+ XML: The returned xml does not match the expected schema. (code: PE233) -- JSON: The returned json does not match the expecte...
Tue, 10 Jun, 2025 at 10:12 PM
Cryptolocker detection with PRTG
Hello Paessler, It seems cryptolockers are more and more active. We were hit in august 2014 and we were lucky we could stop the malware early and we only had to restore a small portion of all files. However we have implemented a three-ste...
Tue, 10 Jun, 2025 at 10:12 PM
filter_status table
I've found I like to set this to my "home" /sensors.htm?id=0&filter_status=5&filter_status=13&filter_status=12 by trial and error. It seems to give a good quick overview of all abnormal sensors. Is there any docu...
Tue, 10 Jun, 2025 at 10:12 PM
Script Python in "SSH Script Sensor"
I wrote a script that return 0 or 1: IF x print 1 else print 0 but in sensor I have this message: Received empty SSH response. Please check the sensor log. Article Comments Hi Rodrigo, The returned response must look like ...
Tue, 10 Jun, 2025 at 10:12 PM
IT Manager
Dear Support I configured the trial version of MRTG Network Performance Monitor. I configured the sensors, when any device is down, I am receiving the email but the device is coming up then no email. Can you please update how to make setu...
Tue, 10 Jun, 2025 at 10:12 PM
Direct delivery using built-in email server (default)
HI, We are using Direct delivery using built-in email server (default). But we got black listed and when sending notification we get log event: "Your access to this mail system has been rejected due to the sending MTA's poor r...
Tue, 10 Jun, 2025 at 10:12 PM
ENHANCEMENT REQUEST - Only show Maintenance renewal message to admin users
Can we have an option to only to show the Maintenance renewal and Expired Maintenance messages to admin users, please. Normal users do not need to be notified regarding maintenance status. Article Comments Dear Peter Thank y...
Tue, 10 Jun, 2025 at 10:12 PM
Custom SNMP lookup
I want to create custom SNMP sensor for Cisco CUBE device to monitor dial-peer state. For example, OID 1.3.6.1.2.1.2.2.1.7.20 for dial-peer with IfIndex 20. Returning valuse are 1 (state Ok) or 2 (state Out-of-service). I create file for ...
Tue, 10 Jun, 2025 at 10:12 PM
PowerShell script running on remote server
Hello. I have one quite simple PowerShell script which I need to run on a remote server to monitor some WMI objects. This server and PRTG probe are in the same domain. When I execute the script from PowerShell environment manually everythin...
Tue, 10 Jun, 2025 at 10:12 PM
SNMP error # -2003
Hi, I have several ILO 's about ; twenty of ILO 4 , four of ILO 3 and two of ILO 2. with ILO 4 prtg monitoring sensor is without issues ( HP Proliant System Health & SNMP HP ProLiant Physical Disk ) . with ILO 3 and ILO 2 ...
Tue, 10 Jun, 2025 at 10:12 PM
Windows Software restriction Policy + WMI Event LOG
Dear peeps, I just rolled out Windows Software restriction Policy true out or systems. Now i wanne know if it's possible to monitor the events with PRTG, to be specific I know it's possible to get an trigger when te event has happ...
Tue, 10 Jun, 2025 at 10:12 PM
Measure download speed
We're looking to measure the download speed/bandwidth available to a probe at a given interval. Something like a speedtest.net test, I don't think PRTG has anything like that but we wanted to check. Anyone else out there that want...
Tue, 10 Jun, 2025 at 10:12 PM
what controls the Unit for Charts in 2-day and 30-day?
I created an exexml sensor which should only have 3 values 0 = downtime 50 = failed over 100 = not failed over for example the script xml output for the result "50-failed over" looks like this: $xmlToPRTG = @...
Tue, 10 Jun, 2025 at 10:12 PM
Error for HTTP Advanced Sensor
When i use an HTTP Advanced sensor, i get the following error: "Failed to establish secure connection [Step 0] Socket Error # 10054 Connection reset by peer. [Step 1] Socket Error # 10054 Connection reset by peer. [Step 2] Socket Err...
Tue, 10 Jun, 2025 at 10:12 PM
Monitor all services on a server set to automatic(not working)
Dear support, The script is not working correctly, he indicates a "Ok" but there are Automatic services stopped right now. What am I doing wrong. #=========================== # ___ ___ _____ ___ #| _ \ _ \_ _/ __| #| _/ /...
Tue, 10 Jun, 2025 at 10:12 PM
Custom EXE - This sensor has not received data
Hi, in my company we are observing problems whith Custom EXE sensor. Either it is a Powershell or EXE custom made program, it is at some random point not recieving data. From server side we can see that this process is hanging in "unkn...
Tue, 10 Jun, 2025 at 10:12 PM
encrypt prtg server
on the prtg core server i used the wmic command line and then process, now i can see all the username and password for all my devices that added to prtg!!!!!!!!!! as clear text cmd> wmic wmic:root\cli>process . . VMWareSensor.exe ...
Tue, 10 Jun, 2025 at 10:12 PM
PRTG Local and Remote Probe
Hi i like to monitor my PRTG Local Probe also from our Remote Office. So i can monitor my PRTG Server. Is this possible? How can i do this? Kind regards, adrian Article Comments Hello Adrian, Yes, that´s possible. Just ad...
Tue, 10 Jun, 2025 at 10:12 PM
Exchange Powershell Timeout
Hi All, Im trying to setup an exchange powershell monitoring sensor against on of our DAG members the same as I have done before but not i am getting an error message of "Timeout (5000 ms)" I assume this might be becacue we have...
Tue, 10 Jun, 2025 at 10:12 PM
Different color sensor
I am interested in implementing the custom html script that was mentioned for allowing some sensors to be a different color, I believe the post mentioned they had it working in pink. I have a sensor that is required on all of our servers th...
Tue, 10 Jun, 2025 at 10:12 PM
How to change graph values?
Hi everyone, I have an old PRTG server which was installed a few years back by someone else, it's version 6.1. I have installed a new PRTG server with the latest version, and was able to configure a few of the sensors I needed which...
Tue, 10 Jun, 2025 at 10:12 PM
Can Agents run scripts on their own?
Ok, here is a scenario: The PRTG is setup, it's talking to multiple agents. Some of the agents are set to run scripts when thresholds are breached. I guess there are two questions: 1. Can the agent poll the system its on independent...
Tue, 10 Jun, 2025 at 10:11 PM
Sensor SNTP
I have some Windows PCs. PING and FreeDiskSpace sensors working except SNTP on all of them. I get "The server did not return a valid time (code: PE085)". On Linux machines it works without problems. Is there any workaround on this...
Tue, 10 Jun, 2025 at 10:11 PM
What are the SSL changes in V 14.4.12 and how does that affect me?
In version 14.4.12.x. we have implemented many changes regarding SSL encrpytion. This article explains these changes and their effects. Article Comments This article applies to PRTG Network Monitor 14.4.12 or later Quick Overv...
Tue, 10 Jun, 2025 at 10:11 PM
Can I change scanning interval
Is there way to change to scanning interval to less than 30 seconds? I am missing significant events that are happening during that 30 second period. Your old PRTG Traffic Grapher allows me to set scanning intervals as low as 5 seconds. ...
Tue, 10 Jun, 2025 at 10:11 PM
Change WMI Volume Sensor Default
I want to change the WMI Volume Sensor primary Channel to "Free Bytes" per default for every existing and new sensors. Is it possible? Article Comments Hello, I afraid that it is not possible to change the primary c...
Tue, 10 Jun, 2025 at 10:11 PM
How to resolve issue with WMI Exchange Sensor ?
Hello, When I add the WMI Exchange Sensor I get this error : "This sensor has not received any data since startup. Please check "WMI Delay" channel of core, probe health sensor. Consider distributing your WMI sensor acr...
Tue, 10 Jun, 2025 at 10:11 PM
NetFlow toplists are starting from 10am
I've created new toplists for my NetFlow sensor with long periods - 6 hours and 24 hours. The 6 hour one saves data in the range 10am-4pm, 4pm-10pm, etc. The 24 hour one has its range from 10am-10am. I assume this is because I'm in ...
Tue, 10 Jun, 2025 at 10:11 PM
How to assign properties to a link
Hello everyone, I search how i can put features on link. To me the most important is to see in real time the bandwidth on link but i don't know how to do that. Is it possible? thanks for your answer. Article Comments Dear ...
Tue, 10 Jun, 2025 at 10:11 PM
change color of Partial Down to match Up
I guess my root issue is that I a clustered environment I get false negative downs from one of my nodes some small but annoying percentage of the time. As a work-around we would like to treat partial down as the same as up, at least from...
Tue, 10 Jun, 2025 at 10:11 PM
WMI Logical Disk I/O Sensor Error - 2 is not free space
I have added the WMI Logical Disk I/O Sensor to a Server 2008 device and I am receiving the error: "2 is not free space" I have this sensor working on many other Windows Servers 2003, 2003 R2, 2012. This is the only 2008 Serv...
Tue, 10 Jun, 2025 at 10:11 PM
Can we change dependency settings on multiple sensors via the muti-edit function?
When selecting multiple sensors in a device using the multi-edit function, we would like to be able to change the dependency settings for the selected sensors. At present we have multiple sensors on secondary devices (ie not the primary d...
Tue, 10 Jun, 2025 at 10:11 PM
Metrics for managing staff
Hi, I want to be easily able to report on the average time taken to acknowledge an alarm. This is a key performance measure for my Operations team. Ideally i would like; Set filter for Between 9am and 6pm Total alarms in this period Av...
Tue, 10 Jun, 2025 at 10:11 PM
MySQL V2 Fatal Error
Hello. I need to create a sensor retrieving data from a MySQL database, but the table name is dynmaic. So i have to use a Prepared Statement to produce the query string first As in: SET @c = '131'; SET @tb = CONCAT('hist_...
Tue, 10 Jun, 2025 at 10:11 PM
Report feature request
Hi there, Currently we are using PRTG to monitor multiple customers. This leads to the fact that we would like to change the .pdf report included in the e-mails to have easier sorting later without renaming the .pdf files. I'have seen...
Tue, 10 Jun, 2025 at 10:11 PM
Password Reset will not show up in my recover email?
Hey all! I'm new to the software and upon the trial period, I noticed when I tried to send my reset password from the default password...The reset password is NOT sent to the recovery email address. I've checked spam, new, bla...
Tue, 10 Jun, 2025 at 10:11 PM
Hotspot mac-address
Hi, Is there a sensor to get the hotspot mac-address that wifi android client (monitored) is connected? If no, is possible develop this? I need to this to geolocation. Regards Rodrigo Damaso Article Comments Hello, ...
Tue, 10 Jun, 2025 at 10:11 PM
Custom map designer
Is it possible show how many devices in a group? Article Comments Hello, Thank you very much for your support ticket. I'm very much afraid a simple counter, just counting the number of devices in a group, is not available ...
Tue, 10 Jun, 2025 at 10:11 PM
Change Top 10 Least Available Memory To Show Mbytes Instead of %
Hi. How can I change the map Top 10 Least Available Memory to show Mbytes instead of % ? On all my devices I have changed the memory sensor to show Mbytes instead of %. Now i'm making a map and wants to add the Top 10 Least Availabl...
Tue, 10 Jun, 2025 at 10:11 PM
Graphs set to show percentage of a fixed value
On a 10GB cisco switchport, a vendor is providing me with 2GB synchronous bandwidth (CIR or shaped), but the interface graph does not properly reflect the usage as a percentage of the allowed bandwidth - 500MB of outbound bandwidth should s...
Tue, 10 Jun, 2025 at 10:11 PM
Change from Freeware to Commercial License
Is it possible to install the freeware version and at a later time purchase a commercial license and apply that to the existing installation? As opposed to a clean install. Article Comments Hello Josh, thank you for your KB-p...
Tue, 10 Jun, 2025 at 10:11 PM
Request timed out (code: PE014)
After i upgraded to the latest version of PRTG i get a lot of "Request timed out (code: PE014)". This was not an issue on the prevoius version ... This is on VMI sensors. Article Comments Hello, can you please send u...
Tue, 10 Jun, 2025 at 10:11 PM
How long can a password be in a Sensor Configuration
We try to have complex passwords for accounts that are used for services or tasks that exist on our network. What is the max length the password field allows under the credential section for a sensor. Article Comments Hi Josh, ...
Tue, 10 Jun, 2025 at 10:11 PM
Sensors
I'm using SMTP Server: Local Queue Length sensor for monitoring an MS Exchange server. This sensor displays the number of messages in the mail queue. However, I want the sensor to turn red or yellow after it reaches a specifc number of ...
Tue, 10 Jun, 2025 at 10:11 PM
Automatic logout
Hey guys, i have a question about the automatic logout function within the user interface settings of PRTG. We authenticate against an AD and i have set the automatic logout at 30 mins in the user interface settings. Now we have an ex...
Tue, 10 Jun, 2025 at 10:11 PM
HTML Object show on designer, but not in map
I have a map which i show on a screen with the external link (no login required). Now i added a "self html" object, which i filled with an iframe of a webpage. The iframe is showing correctly on the mapdesigner of the Enterprise...
Tue, 10 Jun, 2025 at 10:11 PM
Cisco ASA 5585-X clustering
Hi! We are trying to monitor a cluster (not a failover! a pure cluster) but we cannot monitor both cluster units; only the master one. Any idea how to do this? thanks! Article Comments Hello, thank you for your inquiry. Ho...
Tue, 10 Jun, 2025 at 10:11 PM
Add RDP hyperlink to Map Objects
Trying to find the parameter for the DNS/IP of a server during runtime. Would like to add a custom hyperlink for RDP to the map icons. Article Comments See: 1.) http://www.jjclements.co.uk/2010/02/21/rdp-hyperlink/ 2.) add ...
Tue, 10 Jun, 2025 at 10:11 PM
How do I solve this problem with Socket Error # 10061 Connection refused
When I use CPU Load sensor, it's show above error. How can I solve it? WMI: Connection could not be established (RPC Server not accessible. Port Error (Socket Error # 10061 Connection refused.) Article Comments Dear a23554,...
Tue, 10 Jun, 2025 at 10:11 PM
Question about the CPU Load sensor
Hi, Can someone please explain to me how the CPU load sensor work. For example I have set a threshold trigger to alert me when: CPU is over 80% for more than 15 seconds. My sensor polling is at every 60 seconds (default). Does the...
Tue, 10 Jun, 2025 at 10:10 PM
Is it possible to display the difference between Min and Max values of a sensor?
If I have a map with a 365 graph of a Pages Printed Total sensor is it possible to somehow display the difference between those values thus showing the total number of pages printed for the period of the graph? Article Comments ...
Tue, 10 Jun, 2025 at 10:10 PM
Average PING: Packet Loss with a Custom EXE/Script Sensor
Has anyone using PRTG been able to get average results for the packet loss channel on a PING sensor? I have been trying to use a SENSORSXML from PRTG Tools Family. I am using the the SensorAverageXML custom sensor, under the EXE/Script Ad...
Tue, 10 Jun, 2025 at 10:10 PM
snmp traffic monitor OID
We are looking to add the OID to the views on our n4000 dell switches to monitor the traffic. We added the prtg monitor but get a No such instance (SNMP error # 223). Does anyone know the OID so we can enable it on the switches? Art...
Tue, 10 Jun, 2025 at 10:10 PM
Roundtrip Failure POP3
Hallo, habe ein Problem mit einem Mail Roundtrip Sensor. Fehler: Connecting to POP3 Server: Error connecting with SSL. Exchange 2016 PRTG Version: PRTG Network Monitor 8.4.1.2283 wir haben ca 20 andere Mail Roundtrip Sensoren (gleiche ...
Tue, 10 Jun, 2025 at 10:10 PM
Probe/core handshake failed!
Hello everyone, I have a question. I want to install a remote probe on a hosting environment. We want to start using PRTG as our new monitoring tool on our clients servers and network devices. I am kinda new with PRTG but I have seen en...
Tue, 10 Jun, 2025 at 10:10 PM
Windows Service
I'm trying to find an 'How To' to setup monitoring for a Windows Server Service. I've looked and must be missing something because I would've thought that it's a common thing to do. Right now I just want to test, s...
Tue, 10 Jun, 2025 at 10:10 PM
PTFWinCertExpiration not finding cert
Based on the responses in several threads here, I downloaded and installed the PTFWinCertExpiration custom sensor. From Command line, it works PERFECT, returning the right number of days, however when I pass the parameters to the sensor in...
Tue, 10 Jun, 2025 at 10:10 PM
The server was stopped. No configuration file found
After a few weeks of no problem, suddenly I get: PRTG Network Monitor 16.2.24.4273 x64 The server was stopped System Emergency. The system was halted, because of the following: No configuration file found, but monitoring data for an...
Tue, 10 Jun, 2025 at 10:10 PM
Customized MAP icons lost after upgrade
Hello, An update of PRTG Network Monitor has been done from "Startup: Starting Core Server: PRTG Network Monitor 15.3.18.3510 x64 PRTG Network Monitor 1000" to "Startup: Starting Core Server: PRTG Network Monitor 16.3.25.54...
Tue, 10 Jun, 2025 at 10:10 PM
PRTG windows network card Sensor
I have added a basic windows network card sensor to 2 workstations with intel i210 and realtek network cards. Sensors are added successfully but i dont see any data on sensor. I do have same sensor on other servers and the data is showing u...
Tue, 10 Jun, 2025 at 10:10 PM
Eventlog Sensor
Hey. My goal - Monitoring of specific events on a file server. I want to be notified when there is "audit failure" and "success audit" for a specific folder on the server. My sensors are configured wmieventlogsensor-Secu...
Tue, 10 Jun, 2025 at 10:10 PM
What Process and Protocol is used to login an AD integrated user
We are investigating exactly how an AD user is authenticated to the PRTG portal. We know that a User Group has to be created wit AD integration with the user in the Security Group. What we don't know is how does PRTG accept the au...
Tue, 10 Jun, 2025 at 10:10 PM
check value of new Events in Windows Event Log
Hi Folks, we want to check, if an event id will created once within a hour. I want to check the event log every hour, if the event-id value is greater than 0 everythin is fine. If the event-id will not be found within one hour, the sens...
Tue, 10 Jun, 2025 at 10:10 PM
PRTG Map - User Login
Hi there, I have published my map and would like the User to Access it and look into sensor Details. The Map shows and after i click on a node the user must login. I would like the login first and after this the map. how can i do t...
Tue, 10 Jun, 2025 at 10:10 PM
Where do we look for the return code when a Notification runs an EXE
My EXE supposed to write to a file but the file is blank. Log does say Notification Sent. 8/8/16 1:56:12 PM System Health Notification Info Threshold Trigger sending EXE (Sensor/Source/ID: 1001/1001/2) 8/8/16 1:56:12 PM System Healt...
Tue, 10 Jun, 2025 at 10:10 PM
New Powershell VMM/Hyper-V Sensor not working
We have followed the documentation on the website about the new way to monitor VMM using PowerShell. When I add a device (vmm server) and select the templates my VMM does not get discovered. The error in Auto Discovery Debug Log is. 25-4-...
Tue, 10 Jun, 2025 at 10:10 PM
Limit sensors per probe
Is there a way to limit the number of sensors for a specific remote probe? Article Comments Using the SensorCount sensor and setting limits in the channel tab, you can get a notification when the number of sensors exceeds the li...
Tue, 10 Jun, 2025 at 10:10 PM
Maintenance Time
Hi there, I have a Server with Windows Services which i Monitor. Everyday at 8pm the Server backups up and is up again at 10pm. How can i pause the Monitoring every Evening? thanks alot Article Comments Please have a loo...
Tue, 10 Jun, 2025 at 10:10 PM
Easy sensor audit?
Just need to know how many total WMI sensors we have. I'm new to this company and I just started reviewing our PRTG servers as we get WMI false alerts everyday. Everything seems to be configured correctly, up to the point of total rec...
Tue, 10 Jun, 2025 at 10:10 PM
SNMP V3 compatiblity
hello, I have to enable SNMP V3 on my PRTG Platform so I whant to know if it is supported ? Thanks Article Comments SNMPv3 is entirely supported by PRTG, yes :) Aug, 2016 - Permalink
Tue, 10 Jun, 2025 at 10:10 PM
network sensor more than bandwidth
Is it possible to get mor informations about the network actions of a Windows Server 2008 R2? The normal network sensor tells you the bandwidth. but it would be nice if you can see more details of this card. Where does it connect to? Mayb...
Tue, 10 Jun, 2025 at 10:10 PM
Where to store customized icons for MAPs
Hello! Please advise where (which directory) I have to store customized icons for MAPs, so that in case of an upgrade not to loose them . Thanks, DanN Article Comments Hello Dan, You can store customized icons in the webro...
Tue, 10 Jun, 2025 at 10:10 PM
Few Questions Regarding Outbound Attempts from PRTG
In our environment we restrict not only inbound connections but also outbound connections from Windows servers. While this can be cumbersome to get products like PRTG operational it also sheds light on certain circumstances when viewing the...
Tue, 10 Jun, 2025 at 10:10 PM
PRTG SMTP Notification not working
Hello, I've setup PRTG installation and I got problem with SMTP Delivery notification. Here the debug collected from the PRTG core server: Stat Connected. Recv 17/01/2014 12:32:32: 220 MxSrv01.domain.local Microsoft ESMTP MAIL Service...
Tue, 10 Jun, 2025 at 10:10 PM
Is there a way to grab Minimum and Maximum value in traffic sensor?
Is there a way to show or grab min and max value in traffic sensor in the graph and table in historical data and report, if I set the interval for certain of time then the table and graph will show the min and max value in that interval. ...
Tue, 10 Jun, 2025 at 10:10 PM
Cisco ASA Netflow Monitor (no data since startup)
Hello, I am using a Cisco ASA 5510 and PRTG to monitor it. It works well with sensors configured using SNMP (SNMP Cisco ASA VPN users etc...) but I have configured ASA to export Netflow and it looks like something is wrong. ASA only sup...
Tue, 10 Jun, 2025 at 10:10 PM
MapObject
First of all, english is not my native language, but i hope it won't be too hard to understand my question. I want to edit some mapobject. I want the Table that shows the Alarms to not show the Alarms that are allready confirmed Sec...
Tue, 10 Jun, 2025 at 10:10 PM
Interface showing wrong speed
Added new sensor and the interface I want to monitor is showing wrong speed. It is showing 1GB instead of 10. Is there a way for me to change that?? Article Comments Where is this wrong speed shown? In the settings of an SNMP ...
Tue, 10 Jun, 2025 at 10:09 PM