kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

I Cannot monitor server using WMI
Hi Guys, I face a problem when monitor my Win server 2008 R2. this server is behind router and only has some ports to open (using NAT). when I want to monitor using WMI I got this error : "" WMI: Connection could not be establis...
Tue, 10 Jun, 2025 at 10:09 PM
SNMP-TRAP-Receiver
I search a SNMP-Trap-Receiver for SNMPv3. Is this possible to found in PRTG Sensor Library? The actual Trap - Receiver is just for SNMP v1/v2. How can i install a Trap - Receiver for v3? thx wkr Frank Haase Article Comments ...
Tue, 10 Jun, 2025 at 10:09 PM
HTTP API for LastValue returning result with &lt prefix
Hi I'm trying to create a sensor compares the last result of two other sensors. One value should be less than 1. The other value should be 200-500 The problem i am having is that when the value of one sensor is less that one, i get...
Tue, 10 Jun, 2025 at 10:09 PM
Monitoring disk I/O from storage clusters
Hello! I am working with Windows storage clusters, and I am wanting to monitor disk I/O for the cluster object. The issue I'm running into is that if monitoring using WMI Logical Disk I/O BETA or Windows Physical Disk I/O BETA, I run ...
Tue, 10 Jun, 2025 at 10:09 PM
getstatus API returning Object not found
Hello everyone! I'm using the getstatus API to gather some statistics: http://myprtg/api/getstatus.htm but the returning JSON isn't complete. The fields that i need are not filled correctly (the ones marked "Object not found&...
Tue, 10 Jun, 2025 at 10:09 PM
Notification problem
I am using the built in server. Any idea about what is wrong? Status sending Email: DNS Server: 10.128.0.1 E-Mail: "email@address.com". Can not connect to MX servers for address email@address.com. Article Comments He...
Tue, 10 Jun, 2025 at 10:09 PM
Notification EXE querying Remote Probes
Hi, The PRTG Server located in Server1 is set to send a notification if Server2's (with PRTG Probe) CPU usage goes above 80% for 2 minutes (using threshold trigger). The notification runs an EXE that queries Server2 Top 10 processes. ...
Tue, 10 Jun, 2025 at 10:09 PM
PowerShell script not getting executed for a Sensor
I am trying to execute a PowerShell Script as a notification when a sensor goes down. PowerShell script is executed successfully for a local probe (Sensor on the machine where PRTG is installed). But it is not running for an IMAP sensor. So...
Tue, 10 Jun, 2025 at 10:09 PM
Problems in creating JMX sensor
I'm having trouble with the creation of Custom JMX MBean sensor, always return the message - Sensor returned no data points, Empty return. But, I can monitored in the VisualVM and I don't have problem. Below the parameters that ...
Tue, 10 Jun, 2025 at 10:09 PM
npf.sys causing crash on AWS remote probe
When installing a remote probe on a c3.4xlarge or c4.4xlarge AWS servers, the server immediately crashes. After some digging it is npf.sys that causes the crash. This driver is only installed by the remote probe installation. Is there a ...
Tue, 10 Jun, 2025 at 10:09 PM
License share with 2 PRTG
Hi all, Does anyone know 1 PRTG license can share will 2 PRTG server or not? My company already purchased PRTG license monitor 1000 sensors. This license already apply to a server and only consume 200 sensors. Now we want to build a...
Tue, 10 Jun, 2025 at 10:09 PM
Why I get a Socket Error # 11001 on a SNMP Cisco Health Sensor?
I try to setup an SNMP Cisco System Health Sensor on a CISCO Core Switch, but I receive the following error message: "Socket Error # 11001 Host not found". I tried with other SNMP sensors and function properly. I tried same ki...
Tue, 10 Jun, 2025 at 10:09 PM
Report Bandwidth Usage at a Particular Hour over the Previous Month
Hello Paessler Community! I'm new to PRTG, and after setting up the monitoring environment, I'm now looking to create some reports for one of my clients. One of their requests is to produce a report each month of the average band...
Tue, 10 Jun, 2025 at 10:09 PM
error connecting cisco switch sf300-24 with prtg
When ever i try to add traffic sensor to monitor my cisco sf300-24 switch i am getting the below error "Sensor does not get response from device. SNMP credentials are wrong or device does not support the required uptime OID (1.3.6.1....
Tue, 10 Jun, 2025 at 10:09 PM
Email Notification Issue
Hello, I'm new to PRTG, but I'm trying to learn as I go. I'm seeing a notification discrepancy with 'Send Email' option. The subject line is configured as: %device %name %status %down %message However, while using ...
Tue, 10 Jun, 2025 at 10:09 PM
How can I monitor free disk space within mounted folders?
We have several Windows filers where volumes are mounted into Folders. These Folders are not shared (except the filter\drive$\mountDira administrative share). Is there a way how I can Monitor disk utilization "within" these Fol...
Tue, 10 Jun, 2025 at 10:09 PM
S on top-left Corner on a public map
When im opening my created map with HTML, there are a lot of "S" in the top-left corner. There is a "S" for every mapobject and if i mark them with my cursor im marking a mabobject too ... If i add mapobjects to the map...
Tue, 10 Jun, 2025 at 10:09 PM
PRTG IPMI sensor not coping with password change
Connected the PRTG IPMI sensor to 4x Supermicro IPMI nodes with default ADMIN/ADMIN password no probs. Then after changing each password the IPMI sensor in PRTG wouldn't take the new password properly. Of course, I confirmed that I c...
Tue, 10 Jun, 2025 at 10:09 PM
restart service in a time window
I want to restart a service in a time window (between 05:00 and 18:00) outside this time window only a notification e-mail. Is this possible in PRTG? Article Comments It is possible by setting up two notifications. One that send...
Tue, 10 Jun, 2025 at 10:09 PM
SMNP Traps Sensor goes Back to up
Hi there I have installed SNMP Trap. Everything works fine. My Network devices sends a snmp trap every minute. So in PRTG i will check the Sensor every minute. So as soon as the first traps arrive the sensors changes to red. That's o...
Tue, 10 Jun, 2025 at 10:09 PM
Is it possible to send sensor messages to a syslog server?
It would be GREAT if we could send sensor messages to a Syslog server that does. As far as I know only when notifications are triggered can we send to Syslog. Is this correct? Article Comments You want all sensor messages sen...
Tue, 10 Jun, 2025 at 10:09 PM
Can't stop PRTG from redirecting port 80
I've got PRTG running on a dedicated machine and using SSL on port 443. I'd like to use port 80 for something else. I've followed the directions here: https://helpdesk.paessler.com/en/support/solutions/articles/76000063587-prt...
Tue, 10 Jun, 2025 at 10:09 PM
SNMP Response with different IP then request IP
Hi, we have a EMC Isilon which responses to SNMP requests with an different IP than the IP we requested to. For example we request the OID 1.3.6.1.4.1.12124.2.1.2.0 to destination IP 192.168.1.1 and the SNMP response is from source IP ...
Tue, 10 Jun, 2025 at 10:09 PM
Netflow v9 streams are seen in PRTG, but no graphs are generated
Hello Team, Do you know what could be the problem when I see strams e.g. in top talkers stats, but bandwidth is being showed as 0? So as result also no graphs are being generated for e.g. Total bandwidth place. Sensor is Netflow 9 stand...
Tue, 10 Jun, 2025 at 10:09 PM
PRTG - Can I have differents audio for different sensors o group of them?
Can I have differents audio for different sensors o group of them? In web page or in PC application? Article Comments Hello Alejandro, I'm afraid it's not possible to customize it further than described here. Kind r...
Tue, 10 Jun, 2025 at 10:08 PM
Veeam Cloud Connect Monitoring and Reporting
Hello, I tried to create a Monitoring and Reporting Solution for VCC Tenants via Ent. Manager RESTful API: http://mycloudrevolution.com/2016/08/16 ... onitoring/ I would appreciate your opinions and tests… Kind Regards, Markus ...
Tue, 10 Jun, 2025 at 10:08 PM
Row Colors On Graphs
Dose anybody know if you can change the alternating colour of the rows in the graphs to be darker for better contrast? At the moment the colour difference on our screens from one row to the next make if hard to tell. Article Comme...
Tue, 10 Jun, 2025 at 10:08 PM
Contact Support button: via unsafe SSLV3 ?
Within PRTG via the Contact Support button it's possible to make a Support call and upload log files etc. which is very handy It seems this is working via https://api.prtgcloud.com:443 but only via the unsafe SSLV3 protocol SSLV3 is...
Tue, 10 Jun, 2025 at 10:08 PM
Logging value from text file
I have a text file that has a series of values (it's actually weather sensor data). There is a single line in the text file, and that text file is overwritten every minute. I simply want PRTG to be able to read the (space separated) v...
Tue, 10 Jun, 2025 at 10:08 PM
Creating a failover sensor
Greetings. On one CISCO device we have a defined failover, in which a secondary VPN tunnel is activated if and when the primary tunnel fails. Both tunnel interfaces are defined by their custom SNMP OID's, in a "snmplibrarysenso...
Tue, 10 Jun, 2025 at 10:08 PM
What does the '+' sign signify after the core version number?
In Enterprise Console where it lists the Server Connections there is a column showing the Core Version. One of my Core Versions has a '+' sign after the Core Version Number. I don't remember doing anything different when loading...
Tue, 10 Jun, 2025 at 10:08 PM
SSH Script Sensor ignores value and status change
Hi, I have the following Script in /var/prtg/scripts/mysqld_openfiles.sh to monitor the open files from the mysqld process. #!/bin/bash num_proc="$(lsof -p $(pidof mysqld) | wc -l)" ret=0 retstring="mysqld open_files ...
Tue, 10 Jun, 2025 at 10:08 PM
Windows event log alert
Hello, I'm trying to set an alert that will trigger when ever windows event ID 2002 (Warning) that contains the text "Server certificate will expire on 0 days." can anyone please guide me? Thanks! Article Commen...
Tue, 10 Jun, 2025 at 10:08 PM
Template for Remote Probes?
We do remote support and therefore have a lot of remote probes, is there a way when adding a probe to have it generate a template with pre-assigned groups that I can manually add devices to later. I don't need it to run any auto-discove...
Tue, 10 Jun, 2025 at 10:08 PM
cisco wireless controller ap client monitoring
Dear all, I would like to monitor a list of client that connected to my cisco wireless at the given time. so far i have managed to monitor the number of AP/ client i would like to know who exactly is the client that connected, th...
Tue, 10 Jun, 2025 at 10:08 PM
Geo map location field problem
I have used location field of geo map and use coordinates of the location and it appears on the map and also put information of that location. Now whenever i put mouse on the location it shows location information on that position which is...
Tue, 10 Jun, 2025 at 10:08 PM
SQL notification.
Have sql sensor count value number columns of document. Value Changed and notification not work. "If Sensor Message Changes Ignore changes Trigger change notification" Article Comments Dear East The change trigger...
Tue, 10 Jun, 2025 at 10:08 PM
IIS Hybrid Sensors: Performance Counters and WMI
When there is an issue with the Performance Counters, the sensor will automatically fallback to WMI. After 24 hours it will test Perf Counters and if they are working correctly, will switch back to Performance Counters. My question is if th...
Tue, 10 Jun, 2025 at 10:08 PM
Hello
When I was Monitoring a Network With prtg? I saw All of the sensor in prtg For 5 Minutes Down and Then All of them Up then I saw Error was No Response[Check Fire wall add ....] [snmp Error 2003]. I checked the server and I saw Its ok . N...
Tue, 10 Jun, 2025 at 10:08 PM
Need an application to manage Wireless and LAN Access
Dear PRTG team, I need a solution to do the following on a LAN with wifi points - Enable providing access of devices to the LAN directly and through Wifi - Configure and limit internet usage per device granted access to a specific bundle ...
Tue, 10 Jun, 2025 at 10:08 PM
Probe connections behind a reverse proxy
Hi everyone, I've been trying to get a test prtg server working in Azure behind an Application Gateway. After following the guides it was easy to get the website working behind the proxy, but the probe doesn't seem to connect. ...
Tue, 10 Jun, 2025 at 10:08 PM
SQL Sensor v2 not working
I'm in the process of setting up the SQL Sensor v2. However when the sensor is executed it returns with and error - "No valid datatable was returned". If the SQL query used in the sensor is executed in SQL Managment studio i...
Tue, 10 Jun, 2025 at 10:08 PM
SMS Alerts on PRTG
Good day, I had installed prtg on PC (Named : BVNPRTG) and configured it to send sms in case 5 servers go down and it worked. The BVNPRTG network disconnected due to network erorr yesterday and PRTG send sms to alerts that 5 servers wen...
Tue, 10 Jun, 2025 at 10:08 PM
Oracle v2 sensor
Good evening, I updated PRTG and changed the old Oralce/MsSql/Mysql sensors with the new ones. Everything work except the Oracle one where I get this error "No valid datatable was returned". It worked a week and without change...
Tue, 10 Jun, 2025 at 10:08 PM
How do you send HTTP post data properly through PRTG?
Hello, We are using the HTTP transaction sensor to verify that our externally facing sites are up. I am getting the error: "URL # 3: Read timed out." once I get to the url that requires for data. How does PRTG like the POST dat...
Tue, 10 Jun, 2025 at 10:08 PM
How to deploy PRTG Server using a template installation
Hi, I have a PRTG Server, all configured to monitor itself using the default sensors. I'm doing this because it's easier to run notifications/exe locally when a threshold trigger is breached. I would like to use the same confi...
Tue, 10 Jun, 2025 at 10:08 PM
Suppress E-Mail Notifications on Recurring Schedule
Good day, We perform scheduled maintenance on a certain day of the month each month (let's say the third Thursday). Right now I believe we can set one time maintenance windows, but I don't see an option to configure a recurring m...
Tue, 10 Jun, 2025 at 10:08 PM
Can I have pop-up alert (a big one) in web page? In particualr little bigger than alert that appears
Can I have pop-up alert (a big one) in web page? In particualr little bigger than alert that appears in upper right side continues Website? Article Comments Hello, Thank you for your KB-Post. I'm very much afraid it's ...
Tue, 10 Jun, 2025 at 10:08 PM
File sensor age does not work well when in alarm
I have setup a file sensor, which is working good, it is set for files older than 2 days has to give a alarm or warning. When its going into warning, everthing is going well, but when I change the setting to go in alarm instead of warning...
Tue, 10 Jun, 2025 at 10:08 PM
Timely detect device
Hello, Can I set a sensor run at a fixed time everyday not a fixed interval? Like 5:00 AM everyday. Thanks you. Article Comments This can be done by adding a new interval under <your-prtg>/systemsetup.htm?tabid=2 in th...
Tue, 10 Jun, 2025 at 10:08 PM
Change multiple devices password
Hi, I have a problem with change device password. Because I have a lot of device, but I have to change all devices password timely. And each device has difference password. Can I use a program to change all devices password? Or can you te...
Tue, 10 Jun, 2025 at 10:08 PM
Windows update status sensor
Hello everybody, We are currently implementing PRTG on servers. There is a sensor called "Windows Update Status" sensor. The standard Upper error limit is 0.2. Now the question, what does that 0.2 mean? Does it mean 1/5th of a...
Tue, 10 Jun, 2025 at 10:07 PM
How to monitor a file older than 15 minutes
I would like to monitor *.dat files in a directory, because it is possible that there are generated multiple random named .dat files. When the software has processed the .dat file, the file is gonna to be deleted by the software. So if a fi...
Tue, 10 Jun, 2025 at 10:07 PM
Need help with PRTG recognizing Powershell outputs...
Hi guys, I am running the below powershell script to pull the number of days before our CA certs expire. $threshold = 9999 #Number of days to look for expiring certificates $deadline = (Get-Date).AddDays($threshold) #Set deadline da...
Tue, 10 Jun, 2025 at 10:07 PM
Determine the uplink port on a switch
Is it possible to somehow mark the sensor for the interface with the highest traffic on a network device? Article Comments This can be done with the following script: [string]$prtgHostName = "" [string]$prtgP...
Tue, 10 Jun, 2025 at 10:07 PM
How to set up a ping sensor to external IP for latency/outage testing
Hello. We are having potential issues with WiFi AP's that we are trying to gather failure data on. The AP's themselves are disconnecting from internet at consistent intervals. We need to gather data for our service provider that man...
Tue, 10 Jun, 2025 at 10:07 PM
SSL Problem
Hi, We have a single Device with 35+ sensors monitoring different SSL certificate expiry dates. Now that this current ptfsensor sensor is being removed in the next version I have tried the new SSL sensor and am getting the following error...
Tue, 10 Jun, 2025 at 10:07 PM
Would it be best to monitor Cisco device through primary network port or CIMC port?
When I try to add an SNMP Cisco sensor to PRTG to monitor UCS or Cisco Integrated Management Controller it fails and throws back an error 2003. Can you list the most common errors with Cisco UCS sensors and provide possible reasons and solu...
Tue, 10 Jun, 2025 at 10:07 PM
Does a WMI sensor take snapshots or download all data in a timeperiod?
If i set a WMI sensor to a 10 minute interval does it take a snapshot every 10 minutes or does it collect the last 10 minutes worth of data? Article Comments Hello Bryan, The WMI Sensor reveives the current values every 10 min...
Tue, 10 Jun, 2025 at 10:07 PM
web page is working but prtg can not check that page
I check different 4 web link on a web page. 3 sensor is up 1 sensor is down. But I know all of links are working. All sensors are HTTP sensor. Only one different beetwen sensors is that sensor has "" character in that sensor. Anyb...
Tue, 10 Jun, 2025 at 10:07 PM
Using WMI Process Monitor not accuratly showing Working Set
We are monitoring a java.exe process that appears to show 4300 MBytes in PRTG however the resource monitor (Windows 2012R2) shows a a drastically different number 12000000kb in fact which is 12000 MBytes not 4300. I am trying to correlate ...
Tue, 10 Jun, 2025 at 10:07 PM
Remove sensor type after sensor name placeholders
Is there any way to remove or not show the sensor type that comes after the sensor name when using placeholders? E.g. I'm using a custom SNMP sensor and it will show as the sensor name (named "Status") and then the sensor t...
Tue, 10 Jun, 2025 at 10:07 PM
Moved Permanently (HTTP error # 301)
We are getting following error on our PRTG tool against a hosted website. We also receive email notification alert that website is down. Moved Permanently (HTTP error # 301) However, on other monitoring tools it doesn't show any lo...
Tue, 10 Jun, 2025 at 10:07 PM
How I display exact bandwidth value in graph
Hi, I create a sensor to monitor bandwidth traffic, and change the traffic In/Out to 50MB at channel setting. However, on the graph it display the maximum value to 75 MB. How can I change the maximum value to 50MB ? Thanks !!! A...
Tue, 10 Jun, 2025 at 10:07 PM
How to reset channel / notification date range for calculations
Apologies if I'm overlooking something obvious, but I'm wondering if there is a way to reset the period the Uptime, Downtime and Coverage values are displayed for in the alarm notifications or on the channel page? Thanks! .m ...
Tue, 10 Jun, 2025 at 10:07 PM
Issue with ZyWall 110 Traffic Monitor
Hi, I am running PRTG 16.2.25.4709 and have a ZyWall 110 set up with the latest firmware (4.15(AAAA.2)) and am attempting to use SNMP v2c to monitor interface traffic. I have a variety of devices (HP Procurve, Netgear smart managed switc...
Tue, 10 Jun, 2025 at 10:07 PM
ESX Hoste Performance sensor shows: Performance statistics not available for this entity
Hello, my ESX Host Performance Sensor shows: Performance statistics not available for this entity. What can be the problem? Article Comments Hello, Thank you very much for your KB-Post. PRTG displays this message only in cas...
Tue, 10 Jun, 2025 at 10:07 PM
Can I get a csv with historical alarms from prtg?
I tried to get a list of historical alarms form prtg in Excel. I did this using a call like this: https://prtg.***.**/api/table.xml?content=messages&output=csvtable&columns=objid,datetime,parent,type,name,status,message&count=10...
Tue, 10 Jun, 2025 at 10:07 PM
Pages Printed sensor - auto acknowledge
Is there a way to auto-acknowledge when a pages printed sensor is down? This happens quite a lot and it causes some confusion when viewing PRTG. I've seen the suggestion of tying the sensor to a ping sensor for the device but this wo...
Tue, 10 Jun, 2025 at 10:07 PM
version 16.3.25.5767
Hallo ich habe meinen Core Server auf die Version 16.3.25.5767 aktualisiert. Seit dem bricht mein Browser (egal welcher) ständig weg. Ich habe nur Artikeln zur Version 16.3.25.5766 gefunden, handelt es sich hier um einen Fehler? Art...
Tue, 10 Jun, 2025 at 10:07 PM
Port Monitoring
A project was handed down to me to get PRTG monitoring all of our ports in our Dell 5548p switch stack. Adding the SNMP Traffic sensor (http://i.imgur.com/NkZ7VWy.png), I can see all of the options available to monitor any/all ports (http:/...
Tue, 10 Jun, 2025 at 10:07 PM
Cluster/License issue
I am setting up a cluster with PRTG 8 and I have followed the steps in 10 Steps to Set Up a Cluster—Scenario 3: You've Set Up Two PRTG 8 Installations Already. However, upon trying to access the web interface on the fail over node I rec...
Tue, 10 Jun, 2025 at 10:07 PM
Working with limits on offshift times
Hi, I'm working with limits on out bandwidth sensors. The problem is that when the users go of shift the network usage gets very low and we get false positives. Is there some way to tune that limits to run only on certain time/dates o...
Tue, 10 Jun, 2025 at 10:07 PM
Erorr
It show alarm in my PRTG monitor web page (Attention: Core system is low on memory, stability may be affected!), after that i have checked a performance of the server that installed the PRTG, CPU usage :12%-15% RAM usage :1.3gb (total 4gb) ...
Tue, 10 Jun, 2025 at 10:07 PM
Automatically map creation by dependency
Is it possible with PRTG to create a map-tree using the dependency set in the monitored system objects? thanks Best regards Paolo Article Comments same answer as in your other ticket, sorry. we are working on the show depe...
Tue, 10 Jun, 2025 at 10:07 PM
Connecting to Sysbase ASE DB
Hi. I'm trying to connect in my PRTG server to monitoring ASE Database but, I'm not finding a default connection to this database on creation of the Sensor like "Oracle SQL v2" and etc. Is there a way to do it? If don'...
Tue, 10 Jun, 2025 at 10:06 PM
Can I set a custom default priority for a group?
By default, all new sensors are created with a priority of 3 stars. I would like all the sensors in a group to have a priority of 2 stars. I can do this after the fact, but is there a way to set the default priority for all new sensors crea...
Tue, 10 Jun, 2025 at 10:06 PM
PRTG App for Android and Media/Pictures Permissions
Hello, I was in the process of installing PRTG app for Android and it says it needs permissions to: Photos/Media/Files Camera Before installing, can someone give me a reasonable explanation on why it needs these permissions? If they ar...
Tue, 10 Jun, 2025 at 10:06 PM
Antivirus Update Status via SNMP
Hi, is it possible to know the antivirus status on a machine via SNMP? Article Comments Hi there, Unfortunately not, because there are no OIDs that provide such details. Some Anti-Virus solutions however might support sending ...
Tue, 10 Jun, 2025 at 10:06 PM
Windows 2012 R2 logging event 5612 - unresponsive servers
We are running PRTG version 16.3.4470+ since the 20th of June. We have multiple servers (all W2K12 R2) with event 5612 in the Application Log. Windows Management Instrumentation has stopped WMIPRVSE.EXE because a quota reached a warning v...
Tue, 10 Jun, 2025 at 10:06 PM
SNMP Cisco ASA VPN Traffic sensor pr
Hi all, I have a problem with SNMP Cisco ASA VPN Traffic sensor. It's working correctly on my ASA but it's not showing all VPN links. Any reason why this would not show up? Regards, Pawle Article Comments Hello, which ...
Tue, 10 Jun, 2025 at 10:06 PM
PRTG - Log in by Active Directory integration
We have a customer that have a try to log in in PRTG with his own user and password of Active Directory and when his does every time PRTG first show a pop-up "ASK A QUESTION OR GIVE US YOUR FEEDBACK"with some information to compl...
Tue, 10 Jun, 2025 at 10:06 PM
Test Results dont seem correct
I made a tryout test with WebServer Stress Tool on the following website: http://www.astralwebinc.com For testing this website results i followed this Youtube Tutorial: https://www.youtube.com/watch?v=rXkSZrbi6aU All the settings (Test ...
Tue, 10 Jun, 2025 at 10:06 PM
Auto Discovery Clone
Now when I clone a device and resume it. It starts off an auto discovery automatically. How do I stop this? Thanks Pete Article Comments Hello, The auto-discovery only starts on the cloned-device if you had set auto-discover...
Tue, 10 Jun, 2025 at 10:06 PM
Dependency. Don't pause, just ignore/confirm downtime
Hi, i have a machine that sometimes have very high cpu usage. In that case the SNMP Sensors might or might not work. Best practice would be to make the SNMP sensors depend on the SNMP CPU Usage sensor to pause them in the event of a downt...
Tue, 10 Jun, 2025 at 10:06 PM
no result or error in xml response
I write an custom sensor console program whose format is as below <?xml version="1.0" encoding="UTF-8" ?> <prtg> <result> <channel>Serve1: Connection Fail</channel> &l...
Tue, 10 Jun, 2025 at 10:06 PM
NetFlow - IPFIX - Shows Traffic but Wrong
I am having issues with NetFlow using IPFIX. I can see that I am capturing traffic in the Toplists, which I think is accurate, but the current traffic is showing extremely low volume compared to what I know it is and what is reflected in th...
Tue, 10 Jun, 2025 at 10:06 PM
How I can configure NetFlow sensor 24/7? - Shows me error paused by shedule
How I can configure NetFlow sensor 24/7? - Shows me error paused by shedule Hello I tell them that an amount of NetFlow sensors are disabled for a period of moderate weather. How it could activate 24/7? these sensors regards Duran...
Tue, 10 Jun, 2025 at 10:06 PM
Paessler SNMP TESTER, findet keine OIDs
Beim scannen der OId lib, tritt jedes mal nach geprüften oids ein Fehler auf und der Tester bricht ab und schreibt, dass er keine gefunden hat. der Test wurde jetzt schon mit mehreren oidlibs zum Thema as400 ausprobiert. hat da jemand einen...
Tue, 10 Jun, 2025 at 10:06 PM
No Icons after migrating PRTG
After migrating PRTG to another system, the Icons that were in front of all the Devices are missing. Changing them manually would be a mess, because there are more than 300 Devices to change ... How am I able to migrate the Icons too? Re...
Tue, 10 Jun, 2025 at 10:06 PM
Extract "Auto Acknowledge" setting from all sensors via API
Hi, When we have a sensor that is bouncing up and down we change the "auto Acknowledge" setting to "Show Down Acknowledged". Once the issue has been resolved we change this setting back to "Show down status on er...
Tue, 10 Jun, 2025 at 10:06 PM
How to list all flows during specified time interval?
Hi guys, PRTG is a great product that I have been using for years in various implementations. I have a current need to collect, list and identify all network connections made to/from a specific network in my company for auditing purposes ...
Tue, 10 Jun, 2025 at 10:06 PM
What is the meaning of Uptime in Reports
Hi I have a sensor measuring the time taken to run a process. For most of the time, there are no processes running and timetaken = 0 It has an Upper Error Limit level set to 1 hour. I created a "Top 10 Uptime" report includin...
Tue, 10 Jun, 2025 at 10:06 PM
NetFlow Log Stream Location?
Hi, I see this has been covered but none of the posts are helping. Running: PRTG Network Monitor 16.3.24.4979 Netflow V9 sensor has -> SETTINGS -> Stream Data to Disk (for Debugging) ON for Only for the 'Other' channel. ...
Tue, 10 Jun, 2025 at 10:06 PM
SNMP value representation inquiry
I control the SNMP device showing the voltage of 230V. The device exposes the information that the window displays depending on the number 0 or 1. 1 indicates the correct status, 0 means there is no energy.  How to make - when shows 1 this ...
Tue, 10 Jun, 2025 at 10:06 PM
Unable to import Swyx Server oidlib
We imported the original swyx ( ipPbx.mib ) file into Paessler MIB Importer V3, saved it as swyx.oidlib. moved it over to the paessler installation server to the correct directory. we created a new group, selected SNMP Library, there we c...
Tue, 10 Jun, 2025 at 10:06 PM
Notofication doesn´t execute the script
Hello, i have a problem with the notification. I set it to execute this scriptand set the right parameters. The scripts works if it is executed in the powershell of de server containing the same parameters as the PRTG server. The Notifi...
Tue, 10 Jun, 2025 at 10:06 PM
Netflow Sensor not picking up new IP address
Hi All, I've added a new IP address to my PRTG server but when adding netflow sensor it shows the IP addresses of the other NICs but not the new one I added. Is there any way to add this new IP please? thanks, Jay Article Co...
Tue, 10 Jun, 2025 at 10:06 PM
IN our prtg monitoring system we are getting snmp error -2003.
Hello Everyone,we are using prtg monitor system,from last 2 days on wards we are getting snmp errors# -2003 no response for two ISP ILLs.we have configured bandwidth sensor and ping sensor too.please help me out.Thanks in advance. A...
Tue, 10 Jun, 2025 at 10:06 PM
Can't use DB WMI-checks with SQL2014
Hi there, we use 3 database-servers ... the first one runs SQL 2008 and I can do WMI-checks for locks and statistics without problems. But when I add a similliar sensor for SQL 2014 on our SQL 2014 DB-servers, I get the following error ...
Tue, 10 Jun, 2025 at 10:06 PM