kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

File Content Sensor - StackOverflow when using regexp
When using File Content Sensor with regular exception, the sensor results to StackOverflow and PRTGProbe.exe goes down in Services and has to be strated again. An example for the regexp is: ^(?=^.*ERROR)((?!I want to exclude this).)*$ I...
Tue, 10 Jun, 2025 at 8:59 PM
Incorrect Netflow Data Received for Meraki Security Appliance
Hi all, I've setup our Meraki MX-100 Security Applicance in PTRG fine, and have the Netflow-v9 sensors established and receiving data. However, I've noticed that the number of bytes tally for Top Talkers, Top Connections and Top P...
Tue, 10 Jun, 2025 at 8:59 PM
Custom Sensor Notifications
I am building a custom sensor using the EXE/Script Advanced sensor. It's a PowerShell script that returns some ping, trace route, etc stats in the channels. I want to trigger a notification only is the string in the Message changes. I k...
Tue, 10 Jun, 2025 at 8:59 PM
Wmi Service Sensor shows Pagefile usage - even though the pagefile is disabled
Wmi Service Sensor shows Pagefile usage - even though the pagefile is disabled I do not understand why the service sensor gives these numbers back for running processes. I have confirmed that the pagefile is disabled in windows and the fi...
Tue, 10 Jun, 2025 at 8:59 PM
"Data at the root level..." Error with JSON/REST Sensor
Hello! I need to parse a JSON array like that: [ {"Test":"Output "},{"Test2":"Output2"} ] I am using the "HTTP/XML Rest-Sensor" but it shows me the error "Data at the root level ...
Tue, 10 Jun, 2025 at 8:59 PM
Core Server x Remote Probe x User Preview
Hi, we are testing the product and we have the following need: - We need a single management console to centralize all the visualization of the infrastructure that will be monitored, of each client. This console needs to be Web. - Eac...
Tue, 10 Jun, 2025 at 8:59 PM
How to change font size in treemap objet in version 17.4.35
Hi, I've upgraded my PRTG to version 17.4.35. Since that, my custom treemap object I created with different font size doesn't work. In earlier versions, I changed this: style="overflow:hidden;font-size:30px..... With t...
Tue, 10 Jun, 2025 at 8:59 PM
SNMP: VCSA Disk Usage
Hello, I want to monitor the disks (size, usage) of a VMware vCenter server applaince v6. I enabled snmp and I get some infomrations, but nothing about disks. The snmp monitoring if VMware ESXi hosts returns these informations. How ca...
Tue, 10 Jun, 2025 at 8:59 PM
SNMP CPU Load incorrect Proc Count
on some servers the SNMP CPU Load sensor does not report all processors but does on others. i have tried to re-crete the sensor but no change. also added the CPU WMI Load sensor and still incorrect for example: server1 - has 24 total logica...
Tue, 10 Jun, 2025 at 8:59 PM
VMware datastore free (SOAP)
Hi, I need help to get PRTG to calculate the "Free bytes" to "Free GB" on VMware Datastores. I know that a Factory Sensor should be able to accomplish this. However this i NOT an option because I have +150 datastores ...
Tue, 10 Jun, 2025 at 8:59 PM
%1 is not a valid Win32 application. (0xC1) when generating reports and sending to email
Hi. I'm receiving the error message "%1 is not a valid Win32 application. (0xC1)" when generating reports and sending to e-mail, or storing it. However, reports are generated properly in HTML format and can be viewed corre...
Tue, 10 Jun, 2025 at 8:59 PM
My Powershell scripts takes more than 900 seconds to run and always timeouts, how to get it to work?
I have a custom Powershell script that takes more than 900 seconds (or takes a long time in general) to complete. Within PRTG the script times-out with error PE018 because the maximum timeout limit is 900 seconds. How to get my custom sc...
Tue, 10 Jun, 2025 at 8:59 PM
PRTG MIKROTIK
hello very good morning, I wanted to know if someone could give me a very detailed information on how to set up my mikrotik router in PRTG, it is very urgent and I would greatly appreciate anyone who helps me. Greetings. Article C...
Tue, 10 Jun, 2025 at 8:59 PM
WMI Connection Semaphore released, connection tainted.
Hello, we are receiving this in conjunction with a cpu load sensor reporting and unrecoverable error. Could you please advise what it is as google is less than helpful. Log snippet below- 28/04/2017 08:56:37 Request: 3392232429 Id: 9244 R...
Tue, 10 Jun, 2025 at 8:59 PM
How can I see the HISTORY of a sensor that has gone down?
Hi everyone, I am trying to track down one IP Cisco phone that went down. The problem is that LAST MESSAGE shows now 223 or No such instance (SNMPerror #223), which is useless as I cannot track down the history from this sensor, and th...
Tue, 10 Jun, 2025 at 8:59 PM
how can i check the throughput of my network with prtg
how can i check the throughput of my network with prtg ? Article Comments Hello there, If you want to know the total bandwidth, most device support monitoring via SNMP. Take a look at this video. To get more details like th...
Tue, 10 Jun, 2025 at 8:59 PM
Sensor down -> execute rest call
Hi Guys, how can i archive the following: In case a specific sensor is down i want to send to rest call to a webservice. If the sensor is up again i want to sent another rest call. Scripting would not be a problem. But i actually don´t...
Tue, 10 Jun, 2025 at 8:59 PM
Consult status from outside of PRTG
How to query a status of any interface, and according to the status I change an application in my APP? What is the recommended way for this appointment guy? Http Request? Thank you very much, Article Comments Hi Mauricio, You ...
Tue, 10 Jun, 2025 at 8:58 PM
Konfiguration - Benachrichtigungen - Email verschicken
Über Konfiguration - Benachrichtigungen - Email verschicken - kann man entweder beim "An Benutzer senden" oder "An Emailadresse senden" den Benutzer resp. die Emailadresse eingeben. Nun verwenden wir dies um jeweils die ...
Tue, 10 Jun, 2025 at 8:58 PM
Logfile Content Reader for Unix systems
Dear PRTG Is there a logfile reader available for Unix based systems? I want to verify the alert log of an Oracle database. Regards, Martin Article Comments Dear mbg_ch, you can employ the File Content Sensor provided the...
Tue, 10 Jun, 2025 at 8:58 PM
Oracle Connection and Data Guard
Hellom PRTG I have added the sensor for the Oracle database. When I set In the host the database credentials for database user SYS, then it works. When I want to use SYS AS SYSDBA as database user, I get this error in the PRTG sensor: O...
Tue, 10 Jun, 2025 at 8:58 PM
Problem Ajax error PE 1125
When I perform a search in the WEB interface, the message of AJAX ERROR PE1125 appears and the prtg service is suspended, until I finish the process in the task manager or the server, Article Comments Hello there, if this happ...
Tue, 10 Jun, 2025 at 8:58 PM
Does PRTG Support AUTH/PRIV in SNMP3
Hi, I'm required by my auditors to enable SNMP V3 AUTH & PRIV on all network devices, while at the moment I'm using only SNMP V3, would it be possible and how can I do this, since I could not find any tab relating to such opti...
Tue, 10 Jun, 2025 at 8:58 PM
Exporting Last Message Data
Hi, I have an SNMP Custom String sensor that returns a text value shown as a Message. Is there either a way for me to export this data from PRTG to a CSV or Text File? so I sort/search it myself or Is there a way for me to search th...
Tue, 10 Jun, 2025 at 8:58 PM
DNS Sensor for SOA
I have DNS sensor configured to check my SOA record. I want to know if the serial number changes. So I put the current serial number in the "Check Results" field. The sensor was 'OK' for for I did that and "Record ...
Tue, 10 Jun, 2025 at 8:58 PM
Schedule period special question
Hello, How is it possible to define a Schedule with a regular maintenance window such as: every 3rd Friday within a month between 19:00 and 23:00 ? Steffen Article Comments Out of the box, this is not possible but the articl...
Tue, 10 Jun, 2025 at 8:58 PM
monitoring external camera Ip
for school i'm doing an internship at a buildingcompany who uses camera's to keep construction site safe. but the IP adresses are different from the local adresses how do i add them ( i already added them but they keep staying red ...
Tue, 10 Jun, 2025 at 8:58 PM
Automatic Group - Changed Template
Hi I am using automatic groups for our Switches with a template selected. My question: When I change the template is it possible to do an automatic search for all devices again? I tried to select the whole group - didn't work. The o...
Tue, 10 Jun, 2025 at 8:58 PM
My "SNMP HP System Helth" sensors stopped working
After uppgrading PRTG to 17.4.35.3326 all my SNMP HP System Helth sensors has error state and saying 'NULL' is not a valid integer value. This is occurs in four different sites with the PRTG-probe installed. Please advice. ...
Tue, 10 Jun, 2025 at 8:58 PM
DNS sensor - SOA
The manual says under DNS Specific: "Check result: Check if the response contains certain strings. Define below. ... Enter elements that the response of the DNS server must contain. Enter each entry in one line. The received result mus...
Tue, 10 Jun, 2025 at 8:58 PM
Logs (Web Server) entries
I had a "100 logons failed since last start of PRTG" alert, I did research and found web server logs. Im not sure how to read these entries...Im assuming that 3rd column is the IP that originates the alert. Then we have anonymous ...
Tue, 10 Jun, 2025 at 8:58 PM
How can I monitor Hyper-v cluster virtual machine
I'm trying to add a "Hyper-V virtual sensor" to my SCVMM but i keep getting - Could not create the sensor Hyper-V Virtual Machine on device and - Socket Error # 10060 Connection timed out. Is it because my server that is a...
Tue, 10 Jun, 2025 at 8:58 PM
How can I add a second recipient phone number in prtg notification?
Deer PRTG KB, I have tried your link how SENDING OUT PRTG SMS NOTIFICATIONS USING A GSM MODEM AND THE MWCONN FREEWARE TOOL as below link. https://www.paessler.com/blog/sending-out-prtg-sms-gsm-modem-mwconn Could you please let me know...
Tue, 10 Jun, 2025 at 8:58 PM
add new sensor by script python
Hello, I have just made a sensor by script python who works perfectly by indicating in the script the hostname of the equipment. But if I want to put this sensor on other equipements, I should create a script for every equipment. Which is n...
Tue, 10 Jun, 2025 at 8:58 PM
Remote Probe - Backup yes or no
We have more remote probes. must i backup also the remote probe ? Article Comments Hi Thomas, All remote probe data is stored on the core server - you basically just need to make a list of the GUIDs used on the corresponding ...
Tue, 10 Jun, 2025 at 8:58 PM
map color
hi , i upgrade to prtg latest version . at the new version we can change the color of the background...but i cannot change the background inside the white map... how can change the size and the background of the inside map ? on which file i...
Tue, 10 Jun, 2025 at 8:58 PM
Cross-domain SQL sensors
Situation: Multiple forests, all with their own (SQL) servers; one-way non-transitive trust to forest with monitoring cluster. 1 PRTG cluster, monitoring them all Creating mssql sensor on a domain other than the domain the monitori...
Tue, 10 Jun, 2025 at 8:58 PM
change map size
hi, i installed latest version of prtg... since then the map size changed... how can i resize the map object ? now the fonts are big but the map size on the screen is very small ,i tried to play with map designer setting and i increas...
Tue, 10 Jun, 2025 at 8:58 PM
Automatic Group - Cisco-Hostname instead of IP-Address
Hello When I add devices in an automatic group using a template the device is added with the IP-Address as name. I want to have similar behaviour like when I add a device manually - then (Cisco device) when i enter the IP and start the ...
Tue, 10 Jun, 2025 at 8:58 PM
IIS WebSite Log (Like AWSTAT)
How to get information access about browse used, resolution, page accessed of a website? Like AWSTAT! Regards, Felipe Article Comments Hi Felipe, Well, PRTG is not that kind of monitoring tool. PRTG monitors network applian...
Tue, 10 Jun, 2025 at 8:58 PM
Is it possible to monitor the free disk space of Telekom MagentaCloud with PRTG? (same like DropBox,
I want to monitor the free disk space of the T-Online MagentaCloud (www.magentacloud.de) service. Currently I don't find a preconfigured sensor for this cloud service. Article Comments Hello Hendrik Thank you very much...
Tue, 10 Jun, 2025 at 8:58 PM
Global disable autodiscover
Hi Paessler! We have just opened admin rights out too 2 addtional teams at work, sadly they do not listen and are repeatedly killing our hosts with lengthy autodiscover tasks. Two questions - Can i disable this globally please? i dont...
Tue, 10 Jun, 2025 at 8:58 PM
Simple report showing Switch ports with no traffic as csv
I am trying to generate a csv report with very Basic Information for finding all inactive Ports on a Network Switch Idea: - Devices: Several Network Switches; select all Ports - Run Report for 1 week - Show all Ports where Traffic (in/ou...
Tue, 10 Jun, 2025 at 8:58 PM
Layer-2 maps integrated in PRTG
Hi there, please integrate the feature of Layer-2 maps into PRTG. Two projects in sequence, two customers with huge networks and needs of layer-2 maps. Both had several problems with UVexplorer till server-crash/kernel-power, buggy ma...
Tue, 10 Jun, 2025 at 8:58 PM
Remote probe unable to connect to server during setup
Hey guys, I have been setting up remote probes at several sites recently, and am getting a consistent error across roughly half of the sites when it comes to the installation of the remote probe. Usually I run the remote probe installer f...
Tue, 10 Jun, 2025 at 8:58 PM
Wrong values from Powershell Script
Hello! I have a powershell script for VMware. It counts all my snapshots. Script: Import-Module VMware.VimAutomation.Core >$Null Connect-VIServer 10.20.30.40 -user vmware@test.com -password "XXXXXXXXXX" >$Null $snaps...
Tue, 10 Jun, 2025 at 8:58 PM
SNMP HP ProLiant System Health sensors broken after update to 17.4.35.3326+
Today I've updated one of our PRTG clusters to version 17.4.35.3326+ However, after this update, all SNMP HP ProLiant System Health sensors are broken. They all give the error: 'NULL' is not a valid integer value This mea...
Tue, 10 Jun, 2025 at 8:58 PM
PRTG web console instable after update to 17.4.35.3326+
Dear Sir, Madam, Today I upgraded one of my PRTG clusters to version 17.4.35.3326+ However, after the upgrade, my monitoring screens frequently loose connection to the PRTG cluster (monitoring via HTTP page). Is this a know issue wit...
Tue, 10 Jun, 2025 at 8:58 PM
Library filter 1000 object limit
Dear Sir, Madam, Are there any plans on increasing the 1000 object limit when filtering sensors on tags? Right now I've created Libraries, which are filled by filtering sensors based on tags. Those Libraries I use for alerts / no...
Tue, 10 Jun, 2025 at 8:58 PM
Can i get uptime reports on map ?
can i get uptime reports of sensors on map, is it visible during map rotation? Article Comments Hi sageeb, Yes, there is a map object for either the best or worst uptime. Please open the Map Designer and open the map object To...
Tue, 10 Jun, 2025 at 8:57 PM
After update to version 17.4 problems with menu bar
Last week, I have upgraded our PRTG to version 17.4.35.3326. And now in Internet Explorer 11 the menu bar is uneadable. All the menu items are written over each other. In Edge it is not an issue, but I prefer to use IE11 at this moment. Whe...
Tue, 10 Jun, 2025 at 8:57 PM
how to solve Not Connected (PRTG Netwrok Monitor was Stopped)?
hi out PRTG stop the service. I got this error PRTG Network Monitor 17.1.30.1681 x64 The server was stopped System Emergency. The system was halted, because of the following: The available diskspace is too low! Please attend to the...
Tue, 10 Jun, 2025 at 8:57 PM
Gettreenodestats from api remotley
Good afternoon Paessler. I am using the gettreenodes api call to produce weekly reports on the status of our sensors however am having issues calling this remotely as it does not appear to accept &username=&passhash authentication w...
Tue, 10 Jun, 2025 at 8:57 PM
SNMP Trap messages
Under Message Tab->Binding column...is it possible to just display one or two line of messages instead of 7 or 10 per trap? Thanks. Article Comments Hello, Thank you very much for the KB-Post. I'm very much afraid tho...
Tue, 10 Jun, 2025 at 8:57 PM
PRTG - Remote port sensor.
Good day, How can I configure a sensor for a computer to telnet to another external computer with a special port. This is to verify that the vpn connection is working correctly. By rules, it can only be that particular computer. Because I...
Tue, 10 Jun, 2025 at 8:57 PM
PRTG updates Asia region
We recently created a PoP in the Asia region (Singapore). Of course we monitor everything there as well. For this, I've set up another (separate) PRTG cluster. We planned to upgrade our PRTG installations this week. When going to ...
Tue, 10 Jun, 2025 at 8:57 PM
Is it possible to create a trigger who sends a message if a sensor goes to ok?
For rollouts or installations it would be fine to import a list and get a message if an triggger goes to status "ok" Article Comments Hi Robert, The state trigger allows you to set a When condition clears after a no...
Tue, 10 Jun, 2025 at 8:57 PM
sflow sensor shows data while sflow protocols isn't configured on my Juniper ex3300
Hello everyone, While adding sflow sensor to prtg server, I have noticed that sflow started showing data before I even configure it on Juniper ex3300 switch. Can anyone please explain this behavior ?? Regards, Article Comments ...
Tue, 10 Jun, 2025 at 8:57 PM
Notifications on errors from SNTP Traps
Is it possible to send notifications on every trap with error? Not by velocity or other aggregated values. Article Comments Hello, Thank you for the KB-Post. It comes down to the architecture of PRTG. Which is based on numeric...
Tue, 10 Jun, 2025 at 8:57 PM
Netflow / Top Destination IP: Extension for Countries?
Hi, we just defined a Netflow V9 with Top Desitination IP and DNS lookup. What our customer is missing: to show which country is the destination ip/dns? Like an additional RIPE lookup after DNS lookup. The customer migrates from com...
Tue, 10 Jun, 2025 at 8:57 PM
Idea for improvement: Menue "My Account"
Hi, an idea for improvement from our customer, depending on multiple request in last weeks during implementing of PRTG and delegating responsiblities to his Teams: Making Access to "My Account" easier: Instead of "Setup...
Tue, 10 Jun, 2025 at 8:57 PM
The PRTG core service was restarted due to a deadlock event
Hi paessler, what does this mean and should i be concerned? It restarted dead in the middle of our busiest period and i want to make sure this doesnt happen again, we were running your since rolled back update and have since updated over th...
Tue, 10 Jun, 2025 at 8:57 PM
prtg goes down and comes up after some time
I have configured AWS accounts in prtg,which have EC2,Disk space and memory utilization sensors.i get 2 issue, need to know the problem and permanent solution for these: Whole prtg goes down,need to restart the server to work fine. Eit...
Tue, 10 Jun, 2025 at 8:57 PM
alert
hello, I want to make a alert while my bandwidth goes to a limit or lets say if it goes more than 50 Mbps than make a alert can I make that with my snmp sensor as it contain multiple oid and I want that option with multiple OID. If not poss...
Tue, 10 Jun, 2025 at 8:57 PM
How can i monitor Licenses on a device
how can i monitor licenses (SQL, Veeam, Netapp, etc.) on a server? Is there a possibility to monitor things like that? Maybe something like when the license expires or what kind of license is needed or if there is a license at all for sever...
Tue, 10 Jun, 2025 at 8:57 PM
Issue with response not wellformed on Powershell Script
Here is the write output from the Powershell script I am using. How does this need to be formed for PRTG to pick it up? I've tried looking at the other Questions and KB Articles, but I must be misunderstanding something. Write-Host &...
Tue, 10 Jun, 2025 at 8:57 PM
Migrating data from one core server to another core server
Hello, if we have a group with defined devices and users to see only your information. Is it possible to move this information (groups, devices, users and settings) to another core server? Thank you. Article Comments Hello...
Tue, 10 Jun, 2025 at 8:57 PM
Schedule recurring monthly maintenance.
Hi Support, Is it possible to schedule a maintenance plan which occurs every 3rd Sunday of the month at a pre-defined time such as between 02:00 to 02:30? Also Schedule monthly occurrences such as every three weeks, once a month, etc., ...
Tue, 10 Jun, 2025 at 8:57 PM
How to monitor SSL certificate for self signed for linux server using "SSL Certificate Sensor"
Hello, I am trying to monitor SSL certificate for self signed for linux server using "SSL Certificate Sensor". Failed to establish secure connection [Step 0] Socket Error # 10060 Connection timed out. [Step 1] Socket Error # ...
Tue, 10 Jun, 2025 at 8:57 PM
New UI - Mousing Over Sensors and Moving Sensors Issue
Hello, Having updated to the latest version of PRTG recently, the first thing I noticed was that mousing over a list of sensors would sometimes cause the selection box around the sensor to become too large. I'm not even sure why the s...
Tue, 10 Jun, 2025 at 8:57 PM
Problems with Mutex
We use a Powershell-Script to determine some folder sizes on a machine because the builtin PRTG Sensor for folder size (using SMB) is too slow and can get the job done within the timeframe of 900s (maximum timeout). They are set at an inter...
Tue, 10 Jun, 2025 at 8:57 PM
How to display video of an security camera on PRTG map
Hello together, in our server rooms we have several security cameras. We plan to display the video stream of the cameras on the prtg map. Which parameters do i need? Is it possible to display the MPEG-Stream? PRTG-Version is 17.4.33.32...
Tue, 10 Jun, 2025 at 8:57 PM
Custom sensor to monitor the CPU process
Hello, I have created a custom sensor to monitor the CPU process. It is running fine on CentOS 6.x however on CentOS Linux release 7.4.1708 (Core) we are seeing errors like: 0 % (Idle Percent) is below the error limit of 5 % in Idle Perc...
Tue, 10 Jun, 2025 at 8:57 PM
Android App Maps error
Hi , i installed last PRTG version 17.4.35.3441 , now Android App can't open any map with error "your web browser is out of date". I have last Chrome version installed on my phone and if i use PRTG from browser it works withou...
Tue, 10 Jun, 2025 at 8:57 PM
Using sysdba account for SQL Sensor v2 queries
Hi, I'm trying to setup a Oracle query from the PRTG Core server. I have successfully ran some queries via Oracle DB but there's a couple of commands that I need to run using the sysdba account. However when I use the username "...
Tue, 10 Jun, 2025 at 8:57 PM
Oracle SQL Sensor
Hello all. I need to setup a Oracle sensor do perform a query and analyze the result as a number. Currently I have Oracle Client 11g 32Bits at PRTG server and sensor configured as the manual states. Problem is I'm having credentials e...
Tue, 10 Jun, 2025 at 8:57 PM
Event ID 4732 sensor (account added to local admin group) does not show user ID
Our sensor to detect Event ID 4732 from the security event logs (reveals an account was added to local admin group on a server) does not show User ID of the added account. It only shows the SID. It does show the SID AND the UserID of the ac...
Tue, 10 Jun, 2025 at 8:57 PM
GEO Maps are not shown anymore
Currently no Geo Maps are working anymore in our PRTG. Nokia seems to be discontinued, and Open Street Map does not show anything. How can we get Geo maps working again? Google is no option for us. Version is: PRTG Network Monitor 17.1...
Tue, 10 Jun, 2025 at 8:57 PM
API Paused Sensors with Time Paused
Good morning paessler and PRTGers I am exporting lists of our paused sensors using api/table.json?content=sensors&output=json&columns=objid,device,sensor&filter_status=7 And would very much like a column where it shows h...
Tue, 10 Jun, 2025 at 8:57 PM
Monitoring different exchange queue
Hi, I would like to monitor the queue for different exchange delivery type. It is very much like what the Queue Viewer on the native exchange server would display. IE I have a exchange server within the same AD at another location and I wou...
Tue, 10 Jun, 2025 at 8:56 PM
Ignore root polling setting for a group
Hi, I have disabled the polling for the root and any default groups. I have created a new device group and added in some device to ping, for now all I am after is latency for the devices in this group. If I deselect the inherit from local...
Tue, 10 Jun, 2025 at 8:56 PM
SVG Map Background
Please allow SVG files to be used as map backgrounds. This would greatly improve the scalability (resolution independent) of large campus/cad-based maps, and reduce memory use. Article Comments Hi, Interesting request - Javascr...
Tue, 10 Jun, 2025 at 8:56 PM
Exe Sensor doesn't work
Hi, first let me say that PRTG is one of the best piece of software I've the last years. It is genius. But now to my problem. We run PRTG on several servers and monitor a lot of things right now. More to come. On my client I have in...
Tue, 10 Jun, 2025 at 8:56 PM
Historic data API returning different time interval than requested
I'm using the historicdata API in order to retrieve one entry for the whole time interval in a day. The request is as follows: http://coreAddress/api/historicdata.xml?id=sensorId&avg=30600&sdate=2017-11-03-08-00-00&edate=...
Tue, 10 Jun, 2025 at 8:56 PM
Using an HTTP sensor with gMSA
We are using Managed Service account for SQL reporting services. I can't get my HTTP sensors to monitor them because they require a password in the password field of the sensor. You can't leave it blank. I was told I could create a ...
Tue, 10 Jun, 2025 at 8:56 PM
span port traffic with nprobe to prtg netflow data sensor
i am trying to use a span port ( on a cisco device that does not support netflow) and then sent this data with nprobe to a netflow sensor on prtg. I see data coming in on the prtg server with wireshark on the port that the netflow sensor is...
Tue, 10 Jun, 2025 at 8:56 PM
Setting Date Range in Stored Reports
I want to run a report automatically everyday. I want the report date range to be the last thirty days. For Example today is Nov 30th. I want the report period to be Nov 1st - Nov 30th. Tomorrow I want the report period to be Nov 2nd - ...
Tue, 10 Jun, 2025 at 8:56 PM
Alert for a virus
Greetings to all. I am a beginner in the world on network monitoring. I have a question. I have installed paeesler and it has discovered my local netowrk. In the one host i have downloaded the text file from eicar that is being recognised a...
Tue, 10 Jun, 2025 at 8:56 PM
StartSSL certificate not working
After installing StartSSL certificate on PRTG v.8. the core service didn't start,so we had to reset the certificate to the original one for it to work again. The certificate looks fine, and we think we followed the instructions correc...
Tue, 10 Jun, 2025 at 8:56 PM
Database location for current monitor states
Hello Paessler, i am trying to build dashboards for our monitoring. I was wondering if you could tell me the file locations of your databases so i can bypass the api and pull this data direct. Cheers Sam Article Comments Hel...
Tue, 10 Jun, 2025 at 8:56 PM
Problem with EXE/XML Sensor
Hi, I have a problem with some Custom EXE/XML sensor. I need to measure load time and bytes received for some web page, but the trick is, that every day I need to use other URL - so I can't just use typical HTTP Advanced Sensor and I wr...
Tue, 10 Jun, 2025 at 8:56 PM
Limit scan for new remote probes
I'm in the process of evaluation PRTG to replace our current system. When I set up a new remote probe I would like to limit the scan to Windows servers only or disable the scan to add them manually. Is this possible? The reason is...
Tue, 10 Jun, 2025 at 8:56 PM
Disable Warning for Unusually Low Pings
I would like to turn of the unusual low ping time warning on all devices. Where can I find the setting to do that? Article Comments Under Setup > System Administration > Monitoring you can customize the Unusual Detection ...
Tue, 10 Jun, 2025 at 8:56 PM
Help-a-noob Netflow host IP not showing internal ip.
Hi I'm trying to create a way to monitor bandwidth inside our network, I've got an edgerouter, i've enabled Netflow, downloaded and configured the sensor. I'm getting all the destination ip addresses as 192.168.2.2, which is...
Tue, 10 Jun, 2025 at 8:56 PM
Api to Get cisco device model,ios version,ip address,location,serial number
Hi Bro, Can you share to us Api to Get cisco device model,ios version,ip address,location,serial number? Many thanks Article Comments Hi there, In case you are referring to those details as shown in tab "System Inform...
Tue, 10 Jun, 2025 at 8:56 PM
Synology Disk space
Hi, with which Sensor can i Monitor a free diskspace on my Synology Volume? Thanks and Kind regards Adrian Article Comments Hello Adrian, Thank you very much for your knowledge base post. To monitor the free disk spac...
Tue, 10 Jun, 2025 at 8:56 PM
Where can I find custom map objects and other map customizations?
I would like to see how to create custom map objects, code examples (HTML, CSS), and how to use these objects in the PRTG Map Designer. Can you provide sample codes for map objects? Article Comments This article applies to PRTG ...
Tue, 10 Jun, 2025 at 8:56 PM
new line in costume script text
hi, i has costume script xml, the xml contains few channels and text messege. I wonder if it's possible to go down a line in the text section. (the sensor text is my error messeges, and its can be more than 1 error) thanks! Arti...
Tue, 10 Jun, 2025 at 8:56 PM
F5 SNMP Library Sensor for ltm pool stat pva cur conns
Hello- I have my F5 MIB files (F5-BIGIP-LOCAL-MIB) and want to setup a SNMP library sensor to show current connections to pools. I currently get error 'PE049' when attempting to add the sensor using the library (OIDLIB) i created ...
Tue, 10 Jun, 2025 at 8:56 PM
Required Authorizations for vmware sensor
I want to setup multiple vCenter devices for the same vCenter server using different credentials that are only allow to see a part of the whole vCenter setup (e.g. one sensor for european VMs and one for asian VMs). I arranged my vCenter...
Tue, 10 Jun, 2025 at 8:56 PM