kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

2FA for internet based logins
Hi, Is there some form of 2FA that can be added in for PRTG? If we're to expose it to the internet, I'd like something other than a username + password Any recommendations on a 3rd party integration or similar? Thanks! ...
Tue, 10 Jun, 2025 at 8:56 PM
Java Version
I'd like to check the installed Java Version on different Windows Server. There is a simple way to do it in a batch file: java -version To be able to use the output in PRTG I have a .bat file with the following content: for /f &qu...
Tue, 10 Jun, 2025 at 8:56 PM
Delete a sensor or monitor device
Hello, when we delete a sensor or monitor device, how is that information erased from the databases? Or do we need to perform some purge procedure? Thank you. Article Comments Hey Sandro, Thanks for your KB-posting. ...
Tue, 10 Jun, 2025 at 8:56 PM
Copy multiple sensors at once
Hi, In the management view, i can select multiple sensors using CTRL and selecting them by clicking. If i try to drag the group of selected sensors to another device, only one sensor will be copied. Is it possible to copy multiple sensors...
Tue, 10 Jun, 2025 at 8:56 PM
Enable Telnet-SSH in PRTG
Hi guys, Currently i'm doing POC and one of the requirement from the customer is enable telnet-ssh for the devices in the PRTG. I want to know how to enable it. I followed the knowledge base but it's not working. So, can you guys ...
Tue, 10 Jun, 2025 at 8:56 PM
Monitoring VMWare
We are currently using PRTG to monitor our enterprise environment and are looking to improve certain areas - specifically alerting to lower notification "noise". We have made the specific decision to do all alerting from librari...
Tue, 10 Jun, 2025 at 8:56 PM
PRTG Performance
Hello, is there any feature that demonstrates PRTG performance? I want to know if the server is in good health to ensure the monitoring of the sensors. Thank you. Article Comments Hi Sandro, Please send us a screenshot o...
Tue, 10 Jun, 2025 at 8:56 PM
Cloud Licensing
Are there any additional costs from a licensing perspective if we want to run your software on an EC2 instance at AWS and is this something that is supported? Article Comments Hello there, In case you're not referring to o...
Tue, 10 Jun, 2025 at 8:55 PM
WMI terminal services 2008+ PE235
Hey I am keep on getting Class(es) not found: "Win32_PerfRawData_LocalSessionManager_TerminalServices" (code: PE235) with my WMI Terminal Services (2008+) sensors, every time the issue occurs i am verifying that this class is wo...
Tue, 10 Jun, 2025 at 8:55 PM
Issues Adding "Computers from Active Directory" for new Auto-Discovery Group
I'm attempting to create a new auto discovery group and use the AD as the source. However, I'm getting the following error: Error (Bad Request) The validation of at least one of the new objects failed because of the following: ...
Tue, 10 Jun, 2025 at 8:55 PM
Probe Health Disconnected
Hi, I recently added the syslog sensor to my PRTG install. I have one device sending Security Policy logs to it now. The problem is that the Probe Health keeps disconnecting. I think it's anytime i try and search through the syslog da...
Tue, 10 Jun, 2025 at 8:55 PM
Upgrade process PRTG
Hello, during the upgrade process is it necessary to stop the system altogether? Is there an alternative for the environment to remain available during the upgrade process? How long does it take to upgrade to 3500 sensors? Thank you...
Tue, 10 Jun, 2025 at 8:55 PM
Adding channels to SSH Disk Free Sensor
I'm using the SSH Disk Sensor and I'm trying to add a filesystem to be monitored. So I have a device with one sensor to monitor the system's mount points. (/, /usr, /var, /tmp, etc...) and one sensor to monitor the application m...
Tue, 10 Jun, 2025 at 8:55 PM
Configure Retention
Hello, How do I configure the retention of the monitored information in the database in the database? Thank you. Article Comments Hi there, You will find these settings within the Webinterface under Setup > System Admin...
Tue, 10 Jun, 2025 at 8:55 PM
OID Changed After Down. (Error #2)
Hi, I'm have a problem with ptrg on mikrotik router, my oid PPP interface is changed after down and if this interface PPP up again the sensor still mark red in graphic, how I can solve for OID changed dynamically? Sorry for my bad eng...
Tue, 10 Jun, 2025 at 8:55 PM
snmp trap sensor - notification problem with bindings(OID,Value)
Hi There, I try to trigger a notification for PortSecurity-Violations. I´ve installed the MIB-Files for my Switches and everything looks fine in the Sensor: https://i.imgur.com/nzVMGMh.png This is the Trap I´m looking for: http://ipmsup...
Tue, 10 Jun, 2025 at 8:55 PM
Export data monitoring
Hello, we need to extract PRTG information for our BI. How can we do that? Thank you. Article Comments We have a few ways with out API to export data as CSV or XML. Please go to Setup -> PRTG API in your webGUI. Clic...
Tue, 10 Jun, 2025 at 8:55 PM
remote probe configuration
Hello. I have a little issue with a remote probe I have set up on my computer at a customer site. They have dsl, so on the computer I found what the IP address was, and confirmed I could ping my local probe's outside address. Then I...
Tue, 10 Jun, 2025 at 8:55 PM
Report Sensor Used
Hello, Is there a report that shows how many sensors are used? Our concern is that due to the limitation of licensing, some sensor stops working. Will the PRTG tell us that we have sensors beyond the limit of the limit? At what time...
Tue, 10 Jun, 2025 at 8:55 PM
Export list Devices from Especific Group
Hi, i have a discovery group and need export a list of devices. How can i do? Article Comments Hi there, In order to retrieve the CSV file, simply connect to your PRTG webinterface via a webbrowser, login and change the URL ac...
Tue, 10 Jun, 2025 at 8:55 PM
Move group or device for new remote probe
Hello, When I add a new device from a remote probe, device monitoring is performed by this remote probe. However, when I move the group between remote probes or move the device between remote probes, will the monitoring be done by the r...
Tue, 10 Jun, 2025 at 8:55 PM
PRTG doesn't start after certificate renew
hello, i have updated my certificate as described here https://https://helpdesk.paessler.com/en/support/solutions/articles/76000045249#reply-713 then i import the certificate as described here https://www.paessler.com/tools/certificateimpor...
Tue, 10 Jun, 2025 at 8:55 PM
Is it possible to create a sensor by interferce IP?
I have a set of routers that send their netflow v9 logs to a log server. The log server forwards the logs to PRTG (one IP as the sender). is it possible to create a sensor for each router based on a field in the logs (or any other identifyi...
Tue, 10 Jun, 2025 at 8:55 PM
Active Directory login PRTG
Hello, After we installed the PRTG, we automatically visualized that the users of my domain were listed to be included in the group. But I want to use users of my child domain and not my primary domain. Is there any option for me to d...
Tue, 10 Jun, 2025 at 8:55 PM
Communicate PRTG Core with Remote Probes security
Hello, Is the communication used between the core server and the remote probe in a scenario where the communication will be performed via the Internet is encrypted? If the answer is yes, does it mean that they communicate with PRTG inte...
Tue, 10 Jun, 2025 at 8:55 PM
Permission Install Remote Probe
Hello, For installing remote probe is it necessary to be admin? My need is to provide a common user access to the end user to install the remote probe and later, to include the devices. Thank you. Article Comments Dear san...
Tue, 10 Jun, 2025 at 8:55 PM
Change porte default Core Serve x Remote probe
Hello, We made the change of the communication port of the core server with the remote probe to use port 443, but it says that there is a conflict with the web server port. We would like to use this port because they are usually freed i...
Tue, 10 Jun, 2025 at 8:55 PM
EXE/Script Advanced sensor incorrect error message
I have a custom sensor returning a couple of channels. For a clearer image, the structure of a channel is the following: <result> <channel>server0</channel> <value>100</value> <Unit>Percent</...
Tue, 10 Jun, 2025 at 8:55 PM
ESX Sensor link to VM
We have multiple ESX in use. On the ESX we have the Hardware, Performance and Datastore Sensor in use. Additionally the sensor, if the VM is up. In our Device-List we have also the VM as Server monitored. Devices ESX1 VM1 only up S...
Tue, 10 Jun, 2025 at 8:55 PM
WSUS Sensor channel question
Is it possible to set the "Computers up to date" channel in the WSUS Statistics sensor to be a percentage of the "Computers registered" --so basically use "computers registered" as a variable for the max number...
Tue, 10 Jun, 2025 at 8:55 PM
How to add a Textbox to a map
I want to add a simple Textbox to a map to explain the coloured icons on it. Article Comments In the map editor, under Custom HTML, there's an object called "Custom HTML Element". Simply drag it on the map. ...
Tue, 10 Jun, 2025 at 8:55 PM
Cannot add text to map
When I drag a Custom HTML element to a map, so I can add some text, I can't add any HTML to the object. All I get is the BringToFront/SendToBack/Delete/DropConnections icons on the object. Thank you - Walter Article Comments ...
Tue, 10 Jun, 2025 at 8:54 PM
Change sensor sype and channels + history
Hi. So far I was using a Python Script Advanced Sensor to query certain details from our product providing a special API. Now we extended our API to also provide data via HTTP in PRTG API conform format. I have now hundreds of existing pyt...
Tue, 10 Jun, 2025 at 8:54 PM
Multi-Site Monitoring
Hi, We need to monitoring a company with 4 remote offices. We don't have VPN connection between the diferent sites. Its possible to configure remote probes on 4 of the remote sites, and put them sending information to the Core Server al...
Tue, 10 Jun, 2025 at 8:54 PM
How can I use the API and editticket >
Hello, I want to edit a ticket thru the API, however, I can't find any documentation about it. Could somebody please clearify this to me ? Thanks, Peter Article Comments Hi Peter, Unfortunately, Tickets can only be mo...
Tue, 10 Jun, 2025 at 8:54 PM
How to integrate existing user group of PRTG with AD
Recently I Integrated My PRTG with AD server. It was successful. I am able to create new user group, which are replicating with AD. Now issue is that i am unable to integrate/ replicate the existing user groups of my prtg with AD, please he...
Tue, 10 Jun, 2025 at 8:54 PM
Cloning of PRT Libraries
I've noticed since upgrading our PRTG installation to V17.4.35.x from the older 17.3.33 version and UI we've lost the ability to clone a library. Has the functionality been moved or removed ? Article Comments Dear ddom...
Tue, 10 Jun, 2025 at 8:54 PM
Write sensor result to disk
Hello, I setup an SMTP sensor to "Write sensor result to disk (Filename: "Result of Sensor [ID].txt")" Where can I retreive the log file ? The folder "\Logs (Sensors)" doesn't exist on our server. Thanks a...
Tue, 10 Jun, 2025 at 8:54 PM
Slow performance office network
Hello, I've a problem that sometimes the network response to the internet is slow. When I connect directly to the modem no problems but when the data travels throw the internal network its much slower. Normal internet pages have no pr...
Tue, 10 Jun, 2025 at 8:54 PM
Cisco SPAN/Mirroring and PRTG Packet Sniffer
Hi Guys, I'm just new here and trying to learn to use PRTG, I have setup a lab environment which I want to test capturing traffic. I have a cisco C3560E switch and a server with PRTG installed and running OK. On the Cisco switch I ...
Tue, 10 Jun, 2025 at 8:54 PM
center PRTG Reports / page breaks splits sensor data
Hi all We have some troubles with the reports in PRTG. 1. When we create a report to PDF it splits at the page break a sensor on two sites. Not only the text, also the graph. How can we avoid, that the page break will split the sensor ...
Tue, 10 Jun, 2025 at 8:54 PM
update process timing?
How much downtime does it take to update from version 17.3.33.2830+ to Version 17.4.35.3441? Article Comments Dear saqeeb, the update usually takes some minutes. It is likely that after he installation, a reboot is performed, ...
Tue, 10 Jun, 2025 at 8:54 PM
Generate report with NON average historical data for a different period
Hi, I have a http-sensor advanced, which stores every minute a value. I want to have some historical data in my report with another time frame, i.e. 15 minutes or an hour. The problem is that the data then Always is calculated as averag...
Tue, 10 Jun, 2025 at 8:54 PM
How do I make a report with specific type of sensors in warning or error?
I would like to make a report that shows all the 'disk free' sensors that are either in warning or error. We have a ton of servers here, and a lot of them are showing warnings for disk space. I would very much like to do something a...
Tue, 10 Jun, 2025 at 8:54 PM
Notification preprocessing
Hi. Is it possible to preprocess notification text before actually sending it by e-mail, using Powershell script, for example? I need to get the snmp trap message from %traperrors placeholders and send it to the recipients. Article ...
Tue, 10 Jun, 2025 at 8:54 PM
Is there an XML tag for Spike Filtering?
I did not see an XML tag for spike filtering under PRTG API \ Custom Sensors. I'm trying to have my powershell script XML output automatically set a spike cap on the "speedometer" graph for each channel, rather than me needing...
Tue, 10 Jun, 2025 at 8:54 PM
I try to use an OID in a custom sensor for a Liebert GXT2 UPS but failed
PRTG Version 17 Device: Liebert GXT2 UPS with SNMP Card We can create SNMP sensors related with Ethernet interfaces, and works fine But when we want to use library sensors (from importing Liebert GXT mib file) or using some OID retrieved ...
Tue, 10 Jun, 2025 at 8:54 PM
PRTG as context over Apache Proxy
Hello, can I use Apache Webserver as SSL Proxy to calls PRTG as context of a domain? Example: https://mydomain.com/prtg -> https://ipofprtgserver I only found guides for Apache and PRTG as subdomain. Best Regards Christian ...
Tue, 10 Jun, 2025 at 8:54 PM
datetime_raw value is not correct in channel data.
Hi, We use PRTG http api to get channel data, but datetime_raw is the time of app run not PRTG sampling time (interval is 60s). It is bug of PRTG HTTP API? Here is the uri : https://prtg.myorg.tw/api/table.xml?content=channels&output=...
Tue, 10 Jun, 2025 at 8:54 PM
Netflow V9 doesn't work
I have set the Netflow udp port 9995 on ASA via ASDM, and created the new Netflow V9 sensor, and define the same port, Sender IP is ASA, active flow timeout 10mins, samling rate is 1 min as the same settings on ASA. But this sensor always...
Tue, 10 Jun, 2025 at 8:54 PM
Finding a list of all sensors configured to not have limits enabled
Hello paessler, Could you please give me a little help with compiling a report of devices/sensors that we have but are not configured to have notification limits? Thanks! sam Article Comments Hi Sam, There's a 3rd ...
Tue, 10 Jun, 2025 at 8:54 PM
Fortigate Customer VPN sensor
I'm using the Customer Fortigate Health sensor and I would like to be able to monitor the state of a VPN but no alert if it goes down. The reason being is that these are often backup or resilient VPNs are aren't always up. It isn...
Tue, 10 Jun, 2025 at 8:54 PM
Small alarms is showing unwanted alarms for the whole infrastructure
Hello. I am the new administrator in my company that will take care of the prtg monitoring. My first job after reading manuals and watching videos on the website is to rearrange the maps of our company. For a simple new map of group with 8...
Tue, 10 Jun, 2025 at 8:54 PM
PRTG and Vonage VOIP?
Anyone monitoring VOIP calls connected with Vonage? Article Comments Sorry, never heard of these. But did you already try our SIP Options Ping Sensor and the QoS sensors? Kind regards, Stephan Linke, Tech Support Team D...
Tue, 10 Jun, 2025 at 8:54 PM
can't get to the prtg core using external IP address
Hello. Since my last question, something ... weird ... happened to my computer, requiring me to reload the prtg program. When it was loaded it gave me a message "Please wait for prtg server to start". Reading through other th...
Tue, 10 Jun, 2025 at 8:54 PM
Is it possible to have a local probe on a cluster failover node (just as you can on the cluster mast
When clustering, on the cluster master you have two probes, the local probe and the cluster probe. When making another instance of PRTG a failover node, you loose the local probe on that device, and inherit the cluster probe (and associat...
Tue, 10 Jun, 2025 at 8:54 PM
some sensor not working in same device
hi all, i install PRTG on a VM to monitor other VM's in same class IP. but, there is problem when i try add sensor, there are error appear "No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, commu...
Tue, 10 Jun, 2025 at 8:54 PM
I have created a partial selection of a MIB. Doesnt load properly.
I have created a partial selection of a MIB. When I Save it for PRTG Monitor all seems ok. When I go into PRTG and try to add a sensor using the Part MIB about half of the info is missing...?? At no time did I get any error messages. :-...
Tue, 10 Jun, 2025 at 8:54 PM
Sorting Favorites
Hi! Is it possible to sort favorites? I'd like to sort them manually but alphabetically would also be ok. Björn Article Comments Hi there, You can click on the columns of the Favorite-Table to sort the devices/sensor...
Tue, 10 Jun, 2025 at 8:54 PM
Allow connections to PRTG webserver which force the use of TLS 1.2
We are running PRTG 17.3.32.2478 and we are using the API to access the sensor date from one of our web servers to provide a filtered view for each customer's systems on our website. The web server wants to connect using TLS 1.2 by defa...
Tue, 10 Jun, 2025 at 8:54 PM
Windows Update Status failed w/ HRESULT: 0x8013141A
I'm running latest release V.17.4.36.3506 and I get the following message on all Windows Update Status sensors : This sensor requires the PowerShell 2.0 (or higher) to be installed on the probe system. ( Unhandled Exception: System.I...
Tue, 10 Jun, 2025 at 8:54 PM
Device dependencies and pausing
Should the dependent services on a different device be paused when the 'dependency' sensor is paused? We have two trees of devices (Servers and Services). The devices in the Services tree will be dependent on a PING sensor for the...
Tue, 10 Jun, 2025 at 8:54 PM
Sensor type not showing in new UI
Can you please tell me how I can easily see what the sensor type is in the new UI? In the old UI, it used to be displayed in the bar along with the sensor name (I think). Knowing the sensor type is often very helpful, especially when tro...
Tue, 10 Jun, 2025 at 8:53 PM
How do you browse to groups with the latest builds?
After installing the latest build, I am no longer able to goto Devices and drill right down to the specific group I am looking for. I miss this functionality. Is there a way to still do this? Article Comments Hello Jon, we a...
Tue, 10 Jun, 2025 at 8:53 PM
Can't add DHCP Sensor - The device needs a static IP
Hi everyone, I facing this issue, I can't add DHCP Sensor. I'm getting this message that the device needs a static IP, but my server is configured with static IP. I'm using PRTG latest version and the DHCP Server is a Window...
Tue, 10 Jun, 2025 at 8:53 PM
Remote Probe: Multi-site
Hi PRTG, can remote probe on branches site to HQ site via normal internet due to our site branch has no vpn connection. is that secure? Article Comments Hi Dean92, According to How Probes Work section on https://www.paessler.c...
Tue, 10 Jun, 2025 at 8:53 PM
Microsoft SQL v2 sensor - storing additional text value in a sensor?
We have many Microsoft SQL v2 sensors measuring metric values from a database. This all works very nicely and the status of each sensor is set by an integer value form the database (eg 3 = Down, 2 = Warn, 1 = OK). The metric value (numerica...
Tue, 10 Jun, 2025 at 8:53 PM
Monitoring number of files with specific extension on FTP server
Hi there, I was wondering if it is possible to monitor the number of files on an FTP server that have a specific extension, i.e. count the number of *.TXT files? Many thanks Callum Article Comments Hi Callum, Unfortunately...
Tue, 10 Jun, 2025 at 8:53 PM
Docker Swarm
Hi, I've a question about the Docker (béta) sensor. This sensor is working, but our containers works in a Swarm. In a Swarm the name of each container is not unique. Beside name there's a unique id in the name. When one container ...
Tue, 10 Jun, 2025 at 8:53 PM
How can I remove a folder after reaching my failure-limit?
Hello together, I'm monitoring our external storage, a so called Buffalo Terastation with the "folder" sensor. The trashbox is activated and the video-surveillance just drops about 20 GB of data in half an hour. I want to ...
Tue, 10 Jun, 2025 at 8:53 PM
The UI text readability has decreased since 17.4. Is there a way to change the font?
I do realize the new UI is work-in-progress, but here are some issues I feel you need to address quickly. After the new web interface was introduced in 17.4, the readability of text (in general) has decreased severely. Is there any way to...
Tue, 10 Jun, 2025 at 8:53 PM
Beyond pause - Hide specific sensors from list of paused sensors?
We have a number of sensors that are active for a week at a time, only 2-3 times a year. These sensors are for devices that travel to trade show booths. I don't want to delete the sensors, and pausing indefinitely just clogs the list...
Tue, 10 Jun, 2025 at 8:53 PM
Custom Sensor - Return code as Date
Hello, we are successfully using some powershell scripts to monitor different things. The only problem or question we have is, is it possible to give a date as a value back to ptrg? We want the date to be shown in prtg dashboard underneat...
Tue, 10 Jun, 2025 at 8:53 PM
prtg socket error # 10061 connection refused
hellow im using it korean nice happy to meet you! so.. return to the main subject when I started prtg, It was displayed on the screen. "socket error # 10061 connection refused " Article Comments Hi there! Could yo...
Tue, 10 Jun, 2025 at 8:53 PM
I have 2 sensors on a device and I only want one of them to send a notification via a STATE TRIGGER
I have a PING sensor and a Windows Update sensor on a device that is a server. I only want to get a notification from the PING sensor if it ever goes down. This currently works well for me for the ping sensor. After adding a Windows Update ...
Tue, 10 Jun, 2025 at 8:53 PM
moving server from windows 2003
I have to move our prtg installation from windows 2003 since it is not supported any more. The move instructions state that we need to install the same version on the new server: https://helpdesk.paessler.com/en/support/solutions/articles...
Tue, 10 Jun, 2025 at 8:53 PM
Getting warning below
Monitoring may be incomplete or inaccurate due to fundamental problems in your PRTG installation! Click here for more information! 397 % Delay (Interval Delay WMI) is above the error limit of 100 % Delay in Interval Delay WMI. WMI Sensors...
Tue, 10 Jun, 2025 at 8:53 PM
Ticket system
PRTG is creating tickets regarding Value lookup file "C:\Program Files (x86)\PRTG Network Monitor\lookups\prtg.standardlookups.dell.equallogic.powersupplystatus.ovl" could not be loaded (List index out of bounds (0)) And other ...
Tue, 10 Jun, 2025 at 8:53 PM
Tpc port Sensor
Hello, I want to check tcp port disponibility from a server outside my network. I think that a Port sensor type could be useful, I have already read your manual but I don't know how to setup it. Best regards. Article Comment...
Tue, 10 Jun, 2025 at 8:53 PM
I want know meaning different parameter in custom snmp library imported from mib importer
I want know meaning different parameter in custom snmp library imported from mib importer Example: <type>vmAbsolute</type> <kind>mkTable</kind> Article Comments Which device is the custom snmp libra...
Tue, 10 Jun, 2025 at 8:53 PM
EXE/Script Advanced caching?
Hello, I have EXE/Script sensor with powershell script. This script is using ODBC to check values in my Firebird database. Some days ago I had to change password database and sensor stop working. So I changed password in my ODBC source but ...
Tue, 10 Jun, 2025 at 8:53 PM
Python Custom Sensor - SSH to a device
I am trying to use a Python Custom Sensor to ssh to a device, run a single command, capture the output and return that to the channel sensor. My SSH code works great on its own :-) Ideally I like to pass the username and password to the...
Tue, 10 Jun, 2025 at 8:53 PM
Remove Copyright from Map (after Upgrade to 17.4.36.3595)
Hello folks, We have an issue regarding the copyright information on maps. After the latest update to version 17.4.36.3595 (with the new web-GUI) we noticed that the following copyright information appears on all of our maps: PRTG Netwo...
Tue, 10 Jun, 2025 at 8:53 PM
Am getting a warning message, monitoring may be imcomplete or inaccurate because 1 or more parts of
Am getting a warning message, monitoring may be incomplete or inaccurate because 1 or more parts of PRTG re not working properly. The last message is 244 % Delay (Interval Delay WMI) is above the error limit of 100 % Delay in Interval Del...
Tue, 10 Jun, 2025 at 8:53 PM
SNMPv3 placeholders
Is there any way to pass SNMPv3 information via placeholders for custom EXE's or scripts? I've found placeholders for SNMPv2 information, such as community, as well as Windows username/password and linux username/password, but I can...
Tue, 10 Jun, 2025 at 8:53 PM
Windows Server 2012 R2 Essential Edition
We wanted to migrate our production environment from Windows Server 2012 R2 Standard Edition to Essential Edition. are there know issues of running PRTG with the Essential Editions? Article Comments Hello, Thank you for the KB...
Tue, 10 Jun, 2025 at 8:53 PM
Min and Max values from API with historic range
Hi Paessler, we have a sensor built that reports numbers of calls on our SIP lines as a channel each, i need to export this for the month of november with the min and max values. Is this possible via API ? My current query is /api/h...
Tue, 10 Jun, 2025 at 8:53 PM
Prtg information on maps
Hi guys, I would like to include in a map some information about PRTG installation, like numbers of sensor used and the number of daily scans. Is there a way to do it? Thank you Article Comments Hey Vogs7, There is a senso...
Tue, 10 Jun, 2025 at 8:53 PM
How can I get the REST Customer Sensor to monitor the number of nodes returned?
Hi, I want PRTG to monitor an API (via a GET) and have a channel plot the number of results returned, so I can track licensing restrictions. So when I run the query on day 1, the JSON returned would be like: [ { ...
Tue, 10 Jun, 2025 at 8:52 PM
JSON error Veeam 9.5 PRTG
I'm trying to get PRTG to pick up my veeam backup and replication. I found a good script "or so i thought" here is the code. I get the JSON error. XML: Structural Error in XML file, 1 open items. --JSON: The returned json d...
Tue, 10 Jun, 2025 at 8:52 PM
Folder Sensor slower after Upgrade to 17.4.35.3441
Hi I installed this version on the 8th of December 2017. At about 10AM I took the system down, made backups brought back online and applied the update. I did not notice until today that one of our sensors (a foldersensor) was showing unus...
Tue, 10 Jun, 2025 at 8:52 PM
Object trigger for raising values
I have a sensor for an IMAP mailbox counting the emails once a hour. I'd like to get an alert, if the number of emails keeps raising for lets say the last 3 hours. Is this possible and how to configure? Thanks. Article Comment...
Tue, 10 Jun, 2025 at 8:52 PM
Monitor 3rd youngest File
Hello, I need to monitor a Folder in a Server. A Security Cam writes files into the Server every 5 Minutes. It also Updates an log File. Know we recognize that the Cam did not write the Video Chunks but updates the log File. So our Fold...
Tue, 10 Jun, 2025 at 8:52 PM
Report template
Is it possible to change the intervale on report template? I can just select the Graph Only (1 min interval) template but I need 30 seconds interval for more percision like I can find in historical data of the needed sensor. Thank you. ...
Tue, 10 Jun, 2025 at 8:52 PM
Interface bandwidth monitor
On our Cisco ASR4331 routers, we would like to monitor the true bandwidth of the internet connection on the router interface. We have several circuits with various speeds ranging from T1, to 100Mbps. It looks like the PRTG is reading the in...
Tue, 10 Jun, 2025 at 8:52 PM
Unexpected connection drop (code: PE039)
Since one day we get this errormessage: "Unexpected connection drop (code: PE039)". The Sensorsettings are: POP3 Specific, TimeOut 60Sec, Port 110 Transport-Level Security, Pop3 Secific Use Transport-Level Security if avail...
Tue, 10 Jun, 2025 at 8:52 PM
Split Syslog Structured Data Into Separate Columns
I'm aware to query the syslog sensor by structured data fields (SD-ID,param-name,param-value) as shown at https://www.paessler.com/blog/introducing-the-new-high-performance-syslog-and-snmp-trap-receiver-sensors , but is it possible to d...
Tue, 10 Jun, 2025 at 8:52 PM
SNMP Version
I've configured my cisco gear for SNMP V3, and in my PRTG a sensor trap for them. The version displayed in my PRTG is V1. Is that right, or did I miss a config somewhere? Article Comments Hi skygremlin, The SNMP Trap Rec...
Tue, 10 Jun, 2025 at 8:52 PM
use both public ip and private ip in same server
dear Tech team ive a question i wonder if i could use multiple ip address on my server ( public and private) what im gonna say is that i want to monitor some devices with public ip and some with a private one , can i use to NIC's on my...
Tue, 10 Jun, 2025 at 8:52 PM
Windows Update Status sensor failed w/ XML error code PE233
Hi, After installing latest PRTG rel. 17.4.36.3670, all Windows Update Status sensors stopped working properly. I get the following error message : XML: The returned XML does not match the expected schema. (code: PE233) -- JSON: The retur...
Tue, 10 Jun, 2025 at 8:52 PM