kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Custom EXE/Script Sensor needs to run as Admin
I'm creating a powershell script that queries processes on a server, however I use a parameter that needs elevated rights. Is there a way to get the sensor to launch the powershell process as admin? The sensor ends up returning "Re...
Tue, 10 Jun, 2025 at 8:52 PM
can I use one PRTG instance to monitor devices in 2 segregated networks?
We used to have a VPN that connected 2 networks which which are in different networks to be able to monitor devices on both using one PRTG instance. After an server move of physical location, and due to business reasons, we can't create...
Tue, 10 Jun, 2025 at 8:52 PM
Monitor services on a server
How do I configure PRTG to monitor a specific service on a Windows server? Article Comments Hi Anthony, You can use the WMI Service Sensor to monitor a specific service. The sensor is described on the following site: https://...
Tue, 10 Jun, 2025 at 8:52 PM
Full hierarchy in %group notification placeholder?
Hi, Our PRTG structure is set up with a hierarchy of Location/DeviceType/Subtype/Device, such as SiteXX/Servers/Linux/serverxx. In the notification's Group: field expanded from %group, it only shows "Linux", not the full hie...
Tue, 10 Jun, 2025 at 8:52 PM
netflow 9 filter by destination MAC
I am trying to monitor traffic bandwidth running across a peering connection. Both peers are on the same interface so monitoring the interface just shows me the total for both. I need to be able to separate them out. Can this be done with P...
Tue, 10 Jun, 2025 at 8:52 PM
SNMP trap sensor not work
We create a snmp trap sensor and trap messages are not received. The server port 162 is open and listening. In addition, we confirm via sniffer that snmp trap messages are arriving on the server. How shall we proceed? The trap receiving s...
Tue, 10 Jun, 2025 at 8:52 PM
Why Autoupdate suddenly gives Error Unauthorized???
Didn't change anything but suddenly the Autoupdate does't work anymore, getting continuous "Unauthorized Message" since days: [28.12.2017 10:21:36] Autoupdate: Fehler beim Herunterladen des Updates (HTTP/1.1 401 Unauthoriz...
Tue, 10 Jun, 2025 at 8:52 PM
File content sensor
How Can I write custom script along with using file content sensor provided my PRTG. Actually after finding error in log file i want to rename that file and create new file with same name. I could not achieve it using File Content sensor. O...
Tue, 10 Jun, 2025 at 8:52 PM
Target frame
Hi I've integrated some PRTG maps in our web site. My problem is about target of the link associated with map objects When I click on a map objet, the link is open into a new tab or on the root frame of my web site. I would like the l...
Tue, 10 Jun, 2025 at 8:52 PM
Maps does not display
The map graph no longer shows the locations, only the devices. Article Comments Hi Fritz, What version of PRTG are you currently using? Please note that the default (free) map provider discontinued their service and started it...
Tue, 10 Jun, 2025 at 8:52 PM
Update Sensor Name when Cisco Interface Description Changes
Hi everyone :-) I have a little problem. We have many Cisco Switchs and i would get the interface descriptions up to date. On our Catalyst C3560, this works perfect. But we have also some Catalyst C2960 switches. But on theese switches,...
Tue, 10 Jun, 2025 at 8:52 PM
Go back to the last layout
Hello mates. On the last update, PRTG changed dashboard layout. Unfortunately my costumers preffer the old layout. There is a way to go back to that? Best regards. Article Comments Hi Rodrigo, Reverting to the previous i...
Tue, 10 Jun, 2025 at 8:52 PM
HTTP Content Sensor
hi, I'm trying to extract a data from a html page as follows: <html> <body> Temperatura attuale: [17.50] </body> </html> PRTG always answers me with: Last Message: <html><body> I chose the ...
Tue, 10 Jun, 2025 at 8:52 PM
New Log Entries Constantly filling up
In the top right corner of my PRTG sensor setup where the Paused, warning and error sensors are displayed I get a grey box that says "New Log Entries" and it is just getting hammered and filled up by the second. Everytime I click ...
Tue, 10 Jun, 2025 at 8:52 PM
Change color of Sunburst / Treemap in Maps
We have some staff who are colorblind. Is it possible to change the colors of Sunburst and/or Treemaps to show different red/green colors? If so, how would that be done? Article Comments Hi, yes, the colors can be changed. Pl...
Tue, 10 Jun, 2025 at 8:52 PM
Check for Website error codes
hi , I need to add sensor to website to check for error code like 500,404,401. or if it is 200 then say OK .How can I achieve it ? I need to do this with IIS logs.Only reading IIS log file and searching for particular string e.g. 500 using ...
Tue, 10 Jun, 2025 at 8:52 PM
I have SNMP string activated ob my destination devices , when I try to add SNMP sensor on my devices
I have installed PRTG and have activited community string on my target devices which need to be monitored other then default string. Now when I try to add SNMP sensor on my devices it shows error that SNMP cannot be added Article Co...
Tue, 10 Jun, 2025 at 8:51 PM
Change trigger value
Hello, I want to change the alert threshold of several sensors at the same time. The parameters do not allow to change the trigger value. What the easier way to do that ? Thanks Article Comments Hi there, Did you already...
Tue, 10 Jun, 2025 at 8:51 PM
Webstyling Guide via API page is missing
Just wondering is anyone else experiencing this issue. Every time I click on the "Webstyling" link it just redirects to "api.htm?tabid=1" instead of "api.htm?tabid=10" I can't seem to find a whole lot o...
Tue, 10 Jun, 2025 at 8:51 PM
Inventory
How can I see the devices connected to a LAN Switch? Article Comments Hi nl2025, An automatic mapping for devices which are connected to switches is not part of PRTG Network Monitor. If you named the interface by the devices w...
Tue, 10 Jun, 2025 at 8:51 PM
Bgp peer sensors for Arista switches with Vrfs
I have two Arista switches with bgp peers in Vrfs. When i try to add bgp peer sensor in prtg, it says no interface found. I believe we need to do something for bgp peer sensors if peers are in Vrf. Can someone help what i need to do to enab...
Tue, 10 Jun, 2025 at 8:51 PM
DHCP sensor timeout
Hi Paessler, I have a DHCP sensor on my PRTG probe. It says Timeout. How do I troubleshoot further? Thanks, Bjorn Dirchsen Article Comments Hi Bjorn, Thank you for the KB-Post! Since DHCP is very "low level", I...
Tue, 10 Jun, 2025 at 8:51 PM
Self-Heal
We use PRTG for infrastructure and it does an outstanding job providing us detailed information. We are alerting on device down on many devices. What is the best way to automate self-healing alerts on critical devices that have come back...
Tue, 10 Jun, 2025 at 8:51 PM
Automatische Suche - Benachrichtigung
Hi, nach jedem automatischen Suchlauf erhalten wir eine Benachrichtigung via E-Mail. Besteht die Möglichkeit die Benachrichtigung abzuschalten? BR Article Comments In der aktuellsten Version wird nur benachrichtigt, wenn tat...
Tue, 10 Jun, 2025 at 8:51 PM
SNMP is not working on AIX 6.1
Here is my /etc/snmpv3.conf on AIX 6.1 -------------------------------------------------------------------------------------------------------------------------------------- VACM_GROUP group1 SNMPv1 yurapub - #VACM_VIEW defaultView ...
Tue, 10 Jun, 2025 at 8:51 PM
PowerShell EXE/Script Advanced Sensor: Invalid JSON
I'm trying to get a PowerShell script to work with an EXE/Script Advanced Sensor but I can't seem to get PRTG to recognise the JSON output. It says "XML: The returned XML does not match the expected schema. (code: PE233) --...
Tue, 10 Jun, 2025 at 8:51 PM
Running Core on Splitted CPU-Settings
Hallo Paessler Team, Kleine Rückfrage zu dem unten stehenden Log. Wie ersichtlich, die Applikation läuft virtualisiert auf Win2k8 R2 mit 24 CPUs (1 Socket) Beim sichten der Logs während des Upgrades auf die aktuelle Version, viel auf da...
Tue, 10 Jun, 2025 at 8:51 PM
How to monitor logon attempt error
How to monitor logon attempt error if user misses password for example 5 times in 1 minute Which sensor would I use? Article Comments Hi Daniel, Unfortunately, there is no dedicated sensor to monitor this. However you can try ...
Tue, 10 Jun, 2025 at 8:51 PM
PRTG sensor for monitoring manipulating Cisco switch
I am wanting to create a sensor that would check (via PING) to see that a PoE device is reachable. If not, I would like to perform an automatic shut/noshut on the port of the Cisco switch that device is connected to. Is this possible as a P...
Tue, 10 Jun, 2025 at 8:51 PM
PRTG SNMP Traffic question
Helllo! I am using the SMNP traffic sensor / bandwith sensor to monitor traffic going to through a firewall. This works - no problem Example: Channel ID Last Value (volume) Unit Last Value (speed) Unit Minimum Maximum Unit ...
Tue, 10 Jun, 2025 at 8:51 PM
Setting channel id by the script
Hello, I've browsed through the forum and doesn't seem to find an answer if it is possible pass sensor channel ID for EXEXML advanced custom sensor. It would be ideal if channel IDs would reflect the internal IDs we have but I do ...
Tue, 10 Jun, 2025 at 8:51 PM
External EXE/Script did not return a response (code: PE087)
Hi, I am facing this error :"External EXE/Script did not return a response (code: PE087) " when I try to run power shell script in custom sensor-exe/script. I read other posts regarding same issue and I gave admin account in lo...
Tue, 10 Jun, 2025 at 8:51 PM
How to display full channel name in a gauge box?
I want to be able to display name of a channel in full next to a gauge in PRTG maps. Is that even possible. I have copied Channel Gauges and created custome map object. I cannot however work out how to make the boxes bigger or text to displ...
Tue, 10 Jun, 2025 at 8:51 PM
Is there a freeware version for running on OSX
The download provided is a windows download. Is there a OSX version? Article Comments Sorry, PRTG is Windows only :) Kind regards, Stephan Linke, Tech Support Team Jan, 2018 - Permalink
Tue, 10 Jun, 2025 at 8:51 PM
Unable to enable cluster mode
I recently upgraded all my servers to 2016, and reinstalled PRTG after downloading the latest version. I am unable to build a cluster, the option is greyed out and it tells me to go to Administrative Tools to enable. I cannot find any opt...
Tue, 10 Jun, 2025 at 8:51 PM
Getting version name/number as output
I wrote a script to get all the exchange server names you specify and it gets their version numbers. But I cannot get PRTG to display them. Rather have the names anyway but after reading multiple forum posts this is not possible I guess. Ma...
Tue, 10 Jun, 2025 at 8:50 PM
Monitoring Redis Server using PRTG
How can I monitor the status of redis server using PRTG? Article Comments Hi Yoyo, Yes, Redis supports snmp monitoring. Using PRTG's SNMP Custom Sensor and the OID's below should get you started. .1.3.6.1.4.1.20267...
Tue, 10 Jun, 2025 at 8:50 PM
how can I sort the logs?I don`t want prtg give me report every second?
I have a problem with this software. I want to sort and save the logs. and I haven`t any information from 'Green It' and 'syslog receiver' sensors. Article Comments Hi there, Unfortunately, I am unable to reall...
Tue, 10 Jun, 2025 at 8:50 PM
wmi sensor disk space limit check override channel limit check
Hi, We have a Win 2012 server with 2 local HDD We usually check free space limit as follow warning-25% down -10% on one of the HDD have 6% free space and we are good with it so we changed the channel limit to warning-4% and down 2% Unfo...
Tue, 10 Jun, 2025 at 8:50 PM
Sensor HTTP Read timed out
Hi support, after the last update of prtg, I had problem with 2 sensors of type http they simply stopped working Version 17.4.36.3670 Article Comments Hi Daniel, Have you tried adjusting the timeout value in the sensors? A...
Tue, 10 Jun, 2025 at 8:50 PM
check the state of a snapshot
Hello, I would like to know if there is a sensor (or method) to check the state of a snapshot. I find nothing conclusive about it. Thank you. Article Comments There's currently no dedicated sensor. In case you're referri...
Tue, 10 Jun, 2025 at 8:50 PM
Historic Sensor Data
In the channels in Graph under Sensor Data, what is the equivalent Traffic measured in, IN (average and max) and OUT (average and max). Article Comments Hi there, Unfortunately, the question isn't very clear. Do you want t...
Tue, 10 Jun, 2025 at 8:50 PM
StatisticalPingXML.exe stopped working
I installed StatisticalPingXML.exe, and set it up to ping two ip addresses. It has been working fine for a couple months but this morning it went down. I can ping both addresses from the server so i know ping is working, just seems to be ...
Tue, 10 Jun, 2025 at 8:50 PM
Cannot get SNMP CPU statistics on Cisco ISR4331 router
Hello I cannot get SNMP CPU statistics on our Cisco ISR 4331 router. I am able to pull other info from SNMP. I have tried different oid numbers with no luck. Any help would be greatly appreciated because it work on our old 7200 cisco router...
Tue, 10 Jun, 2025 at 8:50 PM
Monitoring the content of vCentre logs
Hello hello paessler, happy new year from Aspire! I need to monitor the logs of vcentre in order to track the status of our zerto disaster replication system which feeds information into the vcentre logging. I am unable to find an out of...
Tue, 10 Jun, 2025 at 8:50 PM
How to save history of "Last Message" from SNMP Custom String Sensor
I have a custom sensor configured to capture a string value. It displays the result without issue. My problem is that I cannot see any history of the responses. My goal is to be able to be notified of the change (this is already working)...
Tue, 10 Jun, 2025 at 8:50 PM
Use html in group comments
Can we use html links in group/device comments? So we can have them show up in our email notifications? I tried to use < values in the comment but PRTG replaces them with {. Article Comments Hi, The brackets < and >...
Tue, 10 Jun, 2025 at 8:50 PM
80070005: Access is denied
We are getting the above error with some sensors (not all) on some servers (not all) WMI is working correctly and if I use a local machine account (as opposed to the domain account we normally use) it works fine. It mainly affects only CPU ...
Tue, 10 Jun, 2025 at 8:50 PM
PRTG
Morning, My name is Elie, my question is about prtg. These is now one month using prtg as a monitoring tool, i enjoyed...but the fact of my question looks like this: In my LAN, i can access the prtg on any computer by just typing the ip a...
Tue, 10 Jun, 2025 at 8:50 PM
Creating sensors from a PHP-FPM status page.
Hi guys, I did a search if somebody made a ps1 script before to read the status page of PHP-FPM. But it doesn't seem to exist yet? Unfortunately I'm not handy with this and I would appreciate some help. PHP-FPM has a built-in ...
Tue, 10 Jun, 2025 at 8:50 PM
Link a Map into a Device
How can i link at best a Map (URL) into an device? I ve overview plans (maps) with all my devices. With the newest PRTG Version if i copy the URL from i must Login again in each new IE tab. So can i link the map URL in each of my devices? ...
Tue, 10 Jun, 2025 at 8:50 PM
WMI Custom String Sensor
Hello, I have setup a WMI Custom String sensor to grab the hostname from a cluster interface (to identify the current physical host). When I first create the sensor, it initially receives the correct string response and the result it ...
Tue, 10 Jun, 2025 at 8:50 PM
Using Oracle V2 sensor to connect using Oracle Advanced Encryption
I have an Oracle database Listener that requires Oracle Advanced Encryption (OAE) from the client. This works when using the Oracle 12c Drivers and the SQLNET.ORA file with the appropriate encryption settings, but not from your Oracle SQL ...
Tue, 10 Jun, 2025 at 8:50 PM
Version 18 upgrade - Core service won't start
HI, I upgraded to 18.1.36.3728 yesterday, now the Core service won't start, anyone else having this issue? Installation had been running for fine for 18 months with no issues, this upgrade seems to have killed it. I was on 17.2 (I think...
Tue, 10 Jun, 2025 at 8:50 PM
Bandwidth Monitoring by subnets
i am a new bee to PRTG application and impressed by the capabilities provided by it. In my network we have different subnets and i required to monitor Bandwidth usage from each subnet or by ip address. For this, i have configured netflow...
Tue, 10 Jun, 2025 at 8:50 PM
Regarding system uptime Report
We want to calculate a AVG uptime report for a perticular server. we are facing this issue is there any scrip for calculate a AVG uptime XML formate !!! Thanks in advance. Article Comments Hello amolkekan, Thank you very much...
Tue, 10 Jun, 2025 at 8:50 PM
Monitoring disk availability in via failover cluster manager
Good morning Paessler! We have a customer who uses failover cluster management in server 2016 to manage the ownership of disks between 2 SQL machines. Is there a sensor or combo of sensors that can ensure that this is working correctly? ...
Tue, 10 Jun, 2025 at 8:50 PM
How to restart a windows service based on a sftp sensor state?
Hi We currently monitor our sftp sites with the sftp sensor. If this sensor goes down, how can I instruct PRTG to restart a specific windows service which should bring the sftp site back up? Thanks Article Comments Hi Fla...
Tue, 10 Jun, 2025 at 8:50 PM
Cannot monitor VMware host after disabling TLS 1.0
We have disabled TLS 1.0 on a VMware host (6.5 U1) after failing a security scan. Now various sensors (Hardware Status, Host Performance, VM Status) fail with error "The underlying connection was closed: An unexpected error occurred ...
Tue, 10 Jun, 2025 at 8:50 PM
Remove [state:#][sensorid:####][prtghost:XXXXXX] from iOS Notifications?
Is there a way to remove [state:#][sensorid:####][prtghost:XXXXXX] from the end of iOS Notifications? This isn't part of the configured message template yet gets appended to the notifications anyway. Article Comments Sorry,...
Tue, 10 Jun, 2025 at 8:50 PM
SSH script with pfsense for temperature monitor
Hello, I have tried to monitor the pfsense's temperature throguh SNMP but it seems that pfsense doesn't send any information about it. So I have made a script that works on console. I have put it in /var/prtg/scripts/ the nam...
Tue, 10 Jun, 2025 at 8:50 PM
Objektvererbung verhindern?
Hallo zusammen.. Ich wollte unsere Domäne mit Drucker, PC, Laptop und IP Telefone aufnehmen. Wenn die Mitarbeiter in Urlaub, Feierabend oder gerade nicht online sind, den Drucker ausschalten zwecks Wochenende oder Feierabend soll der die...
Tue, 10 Jun, 2025 at 8:49 PM
Monitor Windows Firewall logs
I don't see an easy way to monitor windows firewall logs... You support some hardware firewalls, but not windows? I would be nice if prtg could natively monitor the windows firewall logs and display some of the same issue you would w...
Tue, 10 Jun, 2025 at 8:49 PM
Compare values with previous reading and divide by time.
Hi, I'm sorry that I'm quite new to the prtg and learning how to use it, I hope my question not a silly one... I have a device use custom OID which contains an accumulative value(Volume of network traffic in bytes for every 30 sec...
Tue, 10 Jun, 2025 at 8:49 PM
Active Directory Replication Errors sensor - what credentials?
We would like to use the ADRE sensor to detect what replication errors we might have in our 20 different DC sites. However, I'm not sure what credentials are required to run this sensor. I don't want to give it a "domain admin&...
Tue, 10 Jun, 2025 at 8:49 PM
Custom low warning status sensor for interface
I want to have another icon color for low warning status on interface. I explain: for a channel in interface settings, we have the high error and warning and the low error and warning triggers. All warning are in orange color but I want t...
Tue, 10 Jun, 2025 at 8:49 PM
Incorrect System Uptime via SNMP
Similar to a question posed by Gerald Schoch [Paessler Support] in August 2014, "Why does the SNMP System Uptime sensor report wrong values?" my SNMP System Uptime sensor shows incorrect uptimes. In particular the system uptime re...
Tue, 10 Jun, 2025 at 8:49 PM
Reduce white-space between sensors?
Is there are way to reduce the amount of vertical white-space displayed in the device tree view? Regardless of the size chosen over half the vertical pixels are white-space rather than useful information. This might be good for people wi...
Tue, 10 Jun, 2025 at 8:49 PM
Feedback on the new HTML5 WebGUI
Some feedback on the new WebGUI in version 17.4.35.3326+ 1. Slow and jerky scrolling in Safari on MacOS Sierra. My Mac is a high-end machine (4ghz CPU, fast VGA card) and the old 7.3 Gui was very fast and smooth. Scrolling performance is ...
Tue, 10 Jun, 2025 at 8:49 PM
IIS Appliciation Pool Monitoring
Hi, When we deploy a new version of our website to a windows AWS instance running IIS. I would like to be able to dynamically add the application pools within IIS to PRTG, along with removing any no longer used App Pools all done from a...
Tue, 10 Jun, 2025 at 8:49 PM
SNMP trap receiver timezone in custom email messages
Hi, I'm testing out the snmp trap receiver in PRTG. So far I've got it working well. Only issue I'm seeing is in the notification email. When using the place holder %traperrors it gives a long list of details including the da...
Tue, 10 Jun, 2025 at 8:49 PM
Problem with Custom Flow Rules (customflowrules.osr)
I have modified the custom flow rules so we can start doing sFlow monitoring. It is working great except for one group/channel/rule. In particular, the custom "Compellent" group (ID 3010 in the XML running on port 3260) is not sep...
Tue, 10 Jun, 2025 at 8:49 PM
APC Switched Rack PDU control
Is there any way of controlling APC switched rack PDU (app 7920) from PRTG, to monitor individual outlets and turn then on/off? Article Comments Hello! Check out this KB for some basics. https://helpdesk.paessler.com/en/supp...
Tue, 10 Jun, 2025 at 8:49 PM
Can't see any schedule tasks
Hi there, I'm trying to add a windows schedule task sensor (target device is Windows 2012 R2) but I can't see any of the scheduled tasks jobs listed on prtg sensor. I have got: "No Task Name available". Thanks ...
Tue, 10 Jun, 2025 at 8:49 PM
Feature request - Global edit sensors by type
Hello, I'd really like to configure sensors by type, such as setting sensor scanning intervals. Some sensors, I'd like to check every 10 seconds, such as ping, some sensors I'd like to check every minute, such as CPU, network ...
Tue, 10 Jun, 2025 at 8:49 PM
LDAP sensor - every 2nd check is slow
I have 3 x 2008R2 domain controllers at 2008R2 functional level. The checks in PRTG are alternating between 2200ms and 5ms. I have copied some of the output below. I updated to the latest version to see if it would make a difference. If I...
Tue, 10 Jun, 2025 at 8:49 PM
Falsche Ergebnisse über snmp-Bibliothek nach update
Hallo, Ich benutze Abfragen mittels selbst erstellter snmp-Bibliotheken für Hardwareüberprüfungen. Unter anderem zum Beispiel: physical device status für 4 Platten Als Ergebnis erhielt ich (vor dem "großen" prtg-update): svr p...
Tue, 10 Jun, 2025 at 8:49 PM
Dell OpenManage Storage monitoring - overall status og virtual disk
As far as I can see, the "SNMP Dell PowerEdge System Health" does not include channels for Storage, only Chassis. Is there a way of monitoring the Storage "node" in OMSA? I am aware that there is a sensor for physica...
Tue, 10 Jun, 2025 at 8:49 PM
how can monitor a http web content 0/1
hi I have a web site that checks a service and display a value 0 or other number. if 0 that means the service is down. if other number such as -1 that means the service is up. how can I monitor that and set a sensor to notify me for chang...
Tue, 10 Jun, 2025 at 8:49 PM
Reports not Saving/Sending
We have a fairly new instance of PRTG running. Emails have been working and we're trying to do email reporting. We've been pulling reports manually through HTML and they've worked but for some reason scheduled reporting seems to...
Tue, 10 Jun, 2025 at 8:49 PM
PRTG Dashboard Change?
Is it possible to take away the large margin around the sunburst dashboard "widget"? Article Comments Hi Martin, Could you provide a screenshot with the issue highlighted? Thanks! Kind regards, Stephan Linke, Tec...
Tue, 10 Jun, 2025 at 8:49 PM
Aggregated historic data for space saving
Hi Paessler, We have a requirement to store historic data for 2 years coming into place soon, in prep we have run 365 day retention for 5 months now and it seems to have utilised nearly 1.6tb of disk space. Please can you tell how, if ...
Tue, 10 Jun, 2025 at 8:49 PM
Network latency sensor for Softlayer VPN
Hello, Is it possible to monitor network latency sensor for vpn.dal01.xxxxxx.com [173.192.255.xxx] & vpn.dal09.xxxxxx.com [198.23.127.yyy] C:\Users\PRTG>ping vpn.dal01.xxxxxx.com Pinging vpn.dal01.xxxxxx.com [173.192.255.xxx] wi...
Tue, 10 Jun, 2025 at 8:49 PM
Packet (I/O) and IPS monitoring on checkpoint R75
Hello all, I'm trying to install some sensors in order to monitor the dropped and rejected packets (in/out) to all interfaces ETHx (x=1-14) of my appliance checkpoint r75 GAIA . I'm using the MIB found on my appliance, but once i...
Tue, 10 Jun, 2025 at 8:48 PM
After upgrade - PRTG EC no longer connects
Hi Team, This one has me stumped a bit. Tonight I updated the EC to version 18.1.36.3728, After it auto rebooted the PC the EC trys to connect and reports NOT CONNECTED (Error in content:). I checked the running services and can se...
Tue, 10 Jun, 2025 at 8:48 PM
Senser Sflow Scanning interval problem
Sflow Scanning Interval 30sec Up state but Scanning Interval 10sec change unknow state but Data be normal this problem bug ? Article Comments Hello there, Stay with the 30 seconds interval then, we usually do not recommend ...
Tue, 10 Jun, 2025 at 8:48 PM
Is it possible to the raise sensor timeout >900 seconds?
Hello, i am trying to monitor the size of a Folder via the Folder Sensor. The folder in question has millions of files in it due to bad file management of the correlating software vendor. Due to this, the sensor always times out. Is there...
Tue, 10 Jun, 2025 at 8:48 PM
Monitoring USB UPS
Hello, I've a TecnoWare UPS without serial and ethernet port but it has an usb port and I can manage it by usb port with the company's software. Is it possibile add that ups to PRTG? (Monitoring the ups by the USB port). Thanks ...
Tue, 10 Jun, 2025 at 8:48 PM
Clearing simulated errors
I am attempting to preform a proof of concept on PRTG and I am having come challenges preforming testing on simulated errors such as clearing PINGS what are the correct steps Article Comments Hey Roger, to clear a simulated...
Tue, 10 Jun, 2025 at 8:48 PM
creating maps from two servers
I need assistance in creating multiple maps, I need to create two PRTG servers (one for each physical site that I manage to min bandwidth) I would like to create local maps on each server and then also have a master map that points to th...
Tue, 10 Jun, 2025 at 8:48 PM
Skalierungsfaktor (Division) funktioniert nicht an MIB
Guten Morgen zusammen, ich habe folgendes Problem: Ich frage eine Temperatur-Box via SNMP und einer MIB des Herstellers ab. Den geforderten Wert "Temperatur" erhalte ich auch jedoch als "nackte Zahl". Nun habe ich m...
Tue, 10 Jun, 2025 at 8:48 PM
Does the SSL Certificate sensor correctly evaluate the key length of ECC certificates?
The release notes say that PRTG version 18.1.37 includes a fix for the SSL Certificate sensor that affects monitoring ECC based certificates. Can you please explain what exactly you fixed? Do I have to pay attention to anything after upd...
Tue, 10 Jun, 2025 at 8:48 PM
Temperature Values Doubled [Brocade]
I have loaded the MIB for my brocade ICX-6450 and I can get readings for the temperature. However, it doubles the value (verified actual temp on the switch). I know that there is a way to divide by 2, but then the warning limit needs to ...
Tue, 10 Jun, 2025 at 8:48 PM
Uptime channel
Hi, How can i achieve custom uptime channel using http content sensor?Please help Article Comments Hello sageeb, Thank you very much for your contact. Please provide me with some more information on this, for instance wha...
Tue, 10 Jun, 2025 at 8:48 PM
nonexistent sensors
Hi, I ran into a problem: PRTG think, i'm using about 2000 sensors, but fact is that i'm using aboout 20-30 sensors. Whats wrong? Article Comments Hi Posix, What particular PRTG version are you working with? Kin...
Tue, 10 Jun, 2025 at 8:48 PM
I want to use PING on VMWare
Hi, I just use PRTG to monitoring my VMWare and the message show "OK" but can't ping to IP address of this VM. I want to change message to "Warning" if can't Ping to VMWare, where can i setting? Best regar...
Tue, 10 Jun, 2025 at 8:48 PM
Is There a way to pause sensors between specific dates and times
Is there a way to configure a sensor to pause starting at xx:xx and to resume at xx:xx ? I am planning automatically applying windows updates on certain computers at certain times. If I do this in the middle of the night, the sensors in ...
Tue, 10 Jun, 2025 at 8:48 PM
Combining devices
Is there a way to combine devices? Basically what I'd like to do is have a single device, lets call it Server1. Then sensors under Server1 I have combined sensor configs that are connecting to different IP addresses. One IP is the OS, a...
Tue, 10 Jun, 2025 at 8:48 PM
Display issues PRTG 18.1.36.3728+
Hello, I recently updated our PRTG installation to the newest version. The new look and feel is nice! Since the upgrade we have issues with the devices page. When i unfold one of our probes, it doesnt show all its configured location...
Tue, 10 Jun, 2025 at 8:48 PM
Setting up WMI free disk Sensor for Client that is offline from time to time (meeting room client)
Hello, I want to monitor the disk space for multiple clients which we use in our meeting rooms. The sensor is setup, but I do have problems to configure the quiry schedule proberly. What I would like to have is, a sensor that doenst g...
Tue, 10 Jun, 2025 at 8:48 PM