kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Change graph intervals
Can the graph intervals (24 hours, 30 days, etc) be changed to 5 min intervals? also, can the "traffic in" line color be changed and filled in with a color? like MRTG :) Article Comments Dear Rodger The intervals us...
Tue, 10 Jun, 2025 at 10:50 PM
Graphics
Can the line graph colors be changed in PRTG? Article Comments Hi, you can do so in the Sensor Channel Settings. Best regards Oct, 2015 - Permalink Yes, you can change this in the channel settings of the sensor. O...
Tue, 10 Jun, 2025 at 10:50 PM
Graph generated from API date issue
Hello, this is part of my api call : chart.png?type=graph&graphid=2&id=1004&width=600&height=260&graphstyling=showLegend%3D%271%27&sdate=2015-09-01-00-00-00&edate=2015-09-30-00-00&avg=86400 The graph di...
Tue, 10 Jun, 2025 at 10:50 PM
Multiple Sensors Combined Bandwidth Monitoring
Hi, I have a very huge network that is divided country-wise in PRTG. Lets suppose there are 100 sensors in each country and I want to fetch the combined bandwidth consumption of all these 100 servers at any particular moment. How is this po...
Tue, 10 Jun, 2025 at 10:50 PM
Custom sensor "Internal Error: Invalid pointer operation" when adding
Hi, I've created successfully two custom snmp sensors with an lookup file (.ovl) on my testing system, which has PRTG v15.1.15.2021 installed. Now I've migrated these sensors (oidlib and ovl files) to a new server with PRTG v15....
Tue, 10 Jun, 2025 at 10:50 PM
SSH SAN MSA P2000 - Socket Closed
We try to monitor a HP MSA P2000 with the SSH SAN Sensors (Timeout 90s, Shell Timeout 15s, Interval 30m) and it seems to work for the first few sensors, but when adding the physical disks I get the error "socket closed" for all se...
Tue, 10 Jun, 2025 at 10:50 PM
Host & Key
Hi, I just joined Paessler and download PRTG Network Monitor Mobile Probe for my Android phone. I dont know my Host (PRTG Webser) and Key. Where can I get that information? I am new, and get quickly frustrated if things a very difficult ...
Tue, 10 Jun, 2025 at 10:50 PM
How can I use alarm and ticket notifications on Android 6.0 or higher?
On Android 6.0 my alarm and ticket notifications no longer work when the phone has been lying around for a while. How can I get them back? Article Comments This article applies to PRTG for Android on Android 6.0 or later Conti...
Tue, 10 Jun, 2025 at 10:50 PM
Generate graphic about message the get OID of a digital radio
When I'm looking for equipment information generates a response graph and not the information of the OID (message). "Quando estou buscando as informações do equipamento gera um gráfico de resposta e não da informação da OID (mess...
Tue, 10 Jun, 2025 at 10:50 PM
How to Monitor IBm Storage DS 3950/3512 and V3700
Please help me to monitor IBM Storage Article Comments Hi there, It depends on which protocols are provided by the target device. Unfortunately, we do not have those devices in our testing environment. If the devices are capa...
Tue, 10 Jun, 2025 at 10:50 PM
Forwarding data from PRTG
Hello Experts, I have a requirement in which I have to send data that PRTG collects to another monitoring/Analyzing platform known as Skyline/Graphite which is linux based. Is there any API in PRTG that forwards data collected by a sensor...
Tue, 10 Jun, 2025 at 10:50 PM
Can't get SNMP working with Zyxel GS1920-24
Hello, I'm trying, without success, to monitor trafic of a GS1920-24 with SNMP sensor. To me, so far, I think is correctly configured as far as SNMP is concerned (protocol v2c, get/set/trap community set to public). SNMP service is gran...
Tue, 10 Jun, 2025 at 10:50 PM
Generating Report for top talkers
I'm trying to create a simple report that will output a particular netflow top talker list (interested in a full dump of target and destination IPs) for a specific date range. I'm fairly new to reporting so any details on this wo...
Tue, 10 Jun, 2025 at 10:50 PM
Create Custom map sortby down,warning, unusal
Hi there I created a custom map from tableA0. I want to have a sort priority 1. Down 2. Warning 3. Unusal Is it possible to define the sortby this way? This is what I have so far <!--Data Tables: Custom Alarms--> <div cla...
Tue, 10 Jun, 2025 at 10:50 PM
Using XML sensor, not getting the node I want
I have a URL and XML response: <?xml version="1.0" encoding="utf-8"?> <xml><result>200 OK</result><credit>277.0000</credit></xml> I have added an sensor "HTTP XML/REST...
Tue, 10 Jun, 2025 at 10:50 PM
What is the cause of timeout code PE035
Hi, we keep getting Timeout caused by wait for mute (code: PE035) this normally happens after wmi timeout errors Article Comments hello, please take a look at "I have problems with mutex timeouts. What can I do?" ...
Tue, 10 Jun, 2025 at 10:50 PM
Where is "reload custom lookup" from Administrative Tools
Hello Paessler Team / Community, we have currently XXX Running and since the last Update, the "reload Custom Lookup files" from the Admistrative Tools is missing. Do I must reload my whole PRTG Installation to Access the new d...
Tue, 10 Jun, 2025 at 10:50 PM
report value in map
I have following scenario, I made a map containing some info for one of our clients (server status etc...). But what I really need on this map is the value for the internet traffic for a whole month / week / day (so a period of time) fo...
Tue, 10 Jun, 2025 at 10:50 PM
Invalid Pointer Operation
I'm trying to create a custom XML sensor and I'm receiving the error Invalid pointer operation. My exe returns the proper XML, so any help on this would be great. Thanks! Article Comments Hi there, Which scanning ...
Tue, 10 Jun, 2025 at 10:49 PM
Traffic Monitoring with SPAN and mirroring port
Hello guys, Thanks in advance for your help. I'm working on the configuration of PRTG and i'm blocked with the traffic monitoring. I'm using SPAN sensor with a mirroring port on the main switches. I can grab all the traff...
Tue, 10 Jun, 2025 at 10:49 PM
What means a field "protocol" in streamdata?
in my file i have column protocol and a have values: 1, 6, 17, 50, 97 ... what that mean? where i can check what type of protocol is it? This is a NetFlow v5 sensor. Article Comments 'Protocol' shows the IP protocol valu...
Tue, 10 Jun, 2025 at 10:49 PM
QoS Sensor - Packets Out of Order
I'm encountering a situation where the QoS round-trip sensor is detecting packets out of order. If I setup 2 sensors using the one-way QoS sensor they are NOT detecting any packets out of order. We are not seeing any issues with call ...
Tue, 10 Jun, 2025 at 10:49 PM
PTRG Probe does not update
After updating the PTRG system to version "PRTG Network Monitor 15.2.16.2230 x64" there is one probe that does not upgrade, all the others(23) did upgrade without any problems. When I login to the server where the old probe is r...
Tue, 10 Jun, 2025 at 10:49 PM
JavaScript Custom HTML Map Objects
Trying to integrate a basic Javascript inside a Custom HTML Map Object and with all the searching I could not find any example of this. In my file I have this: <!--Custom HTML: GetClicky--> <div class="map_object map_icon ...
Tue, 10 Jun, 2025 at 10:49 PM
I have two questions, actually
I'm getting an alarm from a NetFlow sensor that says "1 hour interval average of 776 kbit/s (otherUDP) us unusually high for this hour of the week." First, this message popped up several hours ago and show no sign of going a...
Tue, 10 Jun, 2025 at 10:49 PM
Geo map only for one Continent
We have more then 90 Departments around the world. All Departments have IT hardware which is monitored by PRTG. Location is set on every device. We also use tags like Continent, Country, City (as example: Europe. Germany, Berlin). Now i ...
Tue, 10 Jun, 2025 at 10:49 PM
Custom Netflow channel list?
Why are there so few channels built into the netflow sensor? This results in much of the traffic being cataloged as other, and makes it hard to find out bandwidth utilization. Has anyone made a more complete channel definition list they can...
Tue, 10 Jun, 2025 at 10:49 PM
What's the different between Custom OID and Walkt (SNMP error # 223)
Hello, I'm trying to add custom OID's but suddenly some of them are not providing information. The OID is : 1.3.6.1.4.1.2011.2.63.2.4.1.1.2 (Type :Delta "unsigned) When i'm testing it via SNMP Tester by Custom OID I...
Tue, 10 Jun, 2025 at 10:49 PM
How do I troubleshoot discovery
I'm having issues running discovery on remote computer. No sensors are created and I don't see any errors etc. I verified that WMI works fine. Where do I look for details why discovery fails? Article Comments Hi artistic...
Tue, 10 Jun, 2025 at 10:49 PM
How can I use [hostname] in port name template?
From the portname template I would like to setup automatic sensor naming using the following template: [hostname] - [ifdescr] ([port]) Is this possible at all? Article Comments Hello, thank you very much for your KB-Post. I&...
Tue, 10 Jun, 2025 at 10:49 PM
SNMP Custom String sensor Extract a part of the message and graph it
I have an appliance which is providing a string like this for an OID : FAN 1 : 10800 RPM How can I use a sensor to graph this value (only the number) ? I tried with SNMP Custom but message says : 'FAN 1: 10800 RPM' is not a ...
Tue, 10 Jun, 2025 at 10:49 PM
IMAP sensor: there is no email that matches the filters
Hello, i'm trying to identify a backup mail that is configured within the IMAP sensor. But it always fails with there is no email that matches the filters. Im searching in the body with following regex: ^.*\b("name_client)\b.*$ ...
Tue, 10 Jun, 2025 at 10:49 PM
My bandwidthsensor and snmptrafficsensor show the value for total traffic as 0kbit/s.
I have MPLS VPN , one of my router shows total traffic as 0kbit/s. Other routers for other remotes sites o,k . any idea on how to fix this Article Comments Hello, Thank you very much for the KB Post. Which exact sensor type ar...
Tue, 10 Jun, 2025 at 10:49 PM
Poll information once without wasting sensors
We would like to add a device and poll information from it like Name, Type, Serial, Location with SNMP but we do not want that information to be hold within a sensor. So is there a possible way to automate the process within PRTG to poll th...
Tue, 10 Jun, 2025 at 10:49 PM
Working (and easy) weather icon in maps
Hi all, I found a lot of threads about placing a weather icon in maps (or create a sensor to monitor it) but nothing worked well for me so I did one by myself. Admin Note: Requires an secondary web-server capable of processing php scr...
Tue, 10 Jun, 2025 at 10:49 PM
Traffic values differ between devices
Hi KB friends! I am running v15.3.19.4027 I have a Draytek 2925 router connected to a Netgear GS108tv2 smart switch and monitor bandwidth utilisation. The router uses 32bit counters, switch 64bit, both snmp v2 I have noticed that PRTG sho...
Tue, 10 Jun, 2025 at 10:49 PM
monitor external https sites
I'm trying to set a sensor up to monitor a external https site but all I get is the following error message, Error establishing secure connection [TLS10-12] Socket Error # 10061 Connection refused. [TLS10] Socket Error # 10061 Connect...
Tue, 10 Jun, 2025 at 10:49 PM
Sensors show different values
Hello, I have two hosts with ESXi 6.0 and 1Gbit network. when i live migrate VM VMware Host Performance (SOAP) sensor show Network transmitted ~ 970000 kbit/s but the SNMP Traffic 64bit sensor show Traffic Out ~ 460000 kbit/s. A...
Tue, 10 Jun, 2025 at 10:49 PM
alert on multiple sensors
Hello, We need to implement an alerting that is triggered by multiple sensors on multiple devices. What is the best way to do this? Best regards, sam Article Comments The easiest way to set a trigger on sensors which are on ...
Tue, 10 Jun, 2025 at 10:49 PM
Cache rebuid; how long wil it approx take?
We're planning on rebuilding our PRTG cache as described in this article: KB:My PRTG has stopped graphing We've got about 9500 sensors in this PRTG installation and we need this to be done within a night (0:00 AM to 7:00 AM). Ca...
Tue, 10 Jun, 2025 at 10:49 PM
All sensors state are up
Hello world, I've added all my switches. They all have the same configuration but wome of them show that all the sensors are up while they aren't in the reality. Thanks in advance. Regards, Article Comments He...
Tue, 10 Jun, 2025 at 10:49 PM
I/O disk performance for Linux?
How can someone add a sensor to monitor disk I/O in Linux? There are only 2 answers using WMI for Windows but nothing for Linux and this post here: https://kb.paessler.com/knowledgebase/en/topic/36813-how-to-monitor-disk-latency-on-a-lin...
Tue, 10 Jun, 2025 at 10:49 PM
Class(es) not found: "Win32_PerfRawData_PerfProc_Process"
Starting with Version 12, we are getting the following errors on two of our servers. I've rebooted the servers (and PRTG servers) and it doesn't seem to help. One of the servers is a Windows 2008 box and the other is a Windows 200...
Tue, 10 Jun, 2025 at 10:49 PM
Feature request - New notification type for REST APIs
Can Paessler please consider adding a new notification type to allow PRTG to communicate to any another system using a REST API? This would be very useful for sending alerts and generating tickets in other systems. For an example of the l...
Tue, 10 Jun, 2025 at 10:49 PM
Monitoring VPN tunnel on Cisco ASA 5505
Hi, I am currently trialling PRTG for a requirement we have to monitor a clients site to site VPN link. I can successfully poll interfaces via SNMP and receive stats for the physical interfaces. The PRTG software detects a virtual interface...
Tue, 10 Jun, 2025 at 10:49 PM
System Availability Report
Hi I was wondering if it's possible to use PRTG to create an overall availability figure for the systems over the last month? I'm guessing there will be business logic that needs to be defined, for instance 1 DNS server failure is...
Tue, 10 Jun, 2025 at 10:49 PM
WMI Sensor Issues
I am still trying the free version of PRTG to see if it fits my needs. The issue I am having is the sensors are constantly disconnecting and sending out alerts. Constantly on my servers PRTG reports: "The host's WMI system is ret...
Tue, 10 Jun, 2025 at 10:49 PM
sensor with NO unit
I've a sensor (HTTP XML/REST Value Sensor) returning a numeric value for the SPS state (0 ... 8). The configuration dialog (german "Einstellungen") requires a "unit" to be entered although there is no real unit (V...
Tue, 10 Jun, 2025 at 10:49 PM
Ticket database
Our Prtg ticket system doesn't work properly: the web page return an Ajax Error PE1113: timeout. Since we don't use Prtg ticket system, can I just delete ticket database ticketdata.dat and start over? Thanks Article Comments...
Tue, 10 Jun, 2025 at 10:49 PM
PRTG API Graph range
My API code looks as follows : http://xxx.xxx.xxx.xxx/chart.png?graphid=-1&id=2047&width=380&height=200&graphstyling=showLegend%3D%271%27&sdate=2015-08-01-00-00-00&edate=2015-08-30-23-59-59&avg=86400&userna...
Tue, 10 Jun, 2025 at 10:49 PM
Oracle Tablespace sensor getting error
Hello, I tried the Oracle Tablespace BETA sensor but getting this error: Parameter -isdif is missing or Parameter -channelnames is missing Also using the "Sensor Oracle SQL" which is working fine with the sample SQL script. ...
Tue, 10 Jun, 2025 at 10:49 PM
Does PRTG monitor SERVICES on Cisco Hardware?
Good Day, We have recently implemented a Cisco VoIP platform which we have tried to add to PRTG for monitoring, without much success. We have this been able to add Drive space, CPU Memory and Ping to monitoring however this is not the tot...
Tue, 10 Jun, 2025 at 10:49 PM
ISP / Hosting Company Needs...
Hello, We are evaluating PRTG for our monitoring needs. We are a hosting company that will have approximately 1000 servers, and even though i have been able to setup basic stuff on PRTG, i have not been able to find all the information I ...
Tue, 10 Jun, 2025 at 10:49 PM
How can I show AD users on PRTg
I just setup AD integration and now I can add AD group for email notification, when I test email notification via AD group and got the error "Error sending "Email": No recipient specified (Sensor/Source/ID: 2573/2715/1)."...
Tue, 10 Jun, 2025 at 10:49 PM
Exchange Database Size Unit
Hello, We have just added the Exchange Database (Powershell) sensor to monitor our Exchange DB size, but it's reporting on Bytes. Is there any way for to change/convert this value to GB instead? Would be much easier for us to read...
Tue, 10 Jun, 2025 at 10:49 PM
Netflow & Cisco Wlan controller
We just installed a Cisco Wireless Controller 5508, and set it up to export Netflow v9. From the Controller, we see the flows are exported correctly : "Exporter-name: PRTG2 Total Flows Sent: 6300 Total Pkts Sent: 342 Total Pk...
Tue, 10 Jun, 2025 at 10:49 PM
Powershell Notification Parameters
I'm trying to use a powershell Script in a Notification, but I can't get it to work correctly with parameters, that are Placeholders. The Script I'm trying to run just writes a file containing the parameters and some other inf...
Tue, 10 Jun, 2025 at 10:49 PM
Can PRTG ingest XML data
There are several Linux machines running Ubuntu on the network. Can PRTG ingest XML responses with the example format below? I have been reading about the Mini Probes but find it confusing. Also, on the Python Script Advanced Sensor page it...
Tue, 10 Jun, 2025 at 10:49 PM
How do I monitor the websites having windows authentication? I tried both HTTP and HTTP advance sen
How do I monitor the websites having windows authentication? I tried both HTTP and HTTP advance sensor but am getting 401 Unauthorized error.. please help! Article Comments Dear Mayo, The HTTP Advanced sensors supports three...
Tue, 10 Jun, 2025 at 10:48 PM
PRTG Web Access
I'm trying to setup the PRTG server to be accessible from the internet. My address is (all of them work when I am logged ON to the PRTG server) : http://myservername/group.htm?id=0&tabid=1 http://myservername:80/group.htm?id=0&am...
Tue, 10 Jun, 2025 at 10:48 PM
NetFlow: search for an IP
I have NetFlow v5 sensor, I'd like to see all traffic regarding an IP address. For example I have suspicion that the IP 1.2.3.4 is rogue so I want to check all communication with this IP = I want list of srcIP, dstIP, protocol, date&...
Tue, 10 Jun, 2025 at 10:48 PM
Continuous pings
I would like to have a continuous pings on 3 servers that are having some disconnections. Unfortunately the only possibility is every 30sec. I tried to use multiple pings (30 pings) each 30 sec, but this is not exactly what I would like...
Tue, 10 Jun, 2025 at 10:48 PM
PRTG vmware 6.0.
I want to check my vSphere 6.0 and all my ESX 6.0 servers with PRTG. So i installed the sensor with "root" on my ESX hosts. But when i check my esx host in my vSphere client, I see every second a PRTG message. So my complete ...
Tue, 10 Jun, 2025 at 10:48 PM
What can I check in the case of high memory usage?
The memory utilization on several servers with PRTG probes (local and remote probes) is getting too high. As the memory and system health sensors in my PRTG installation show, RAM is consumed to a minimum which results in sensor errors. ...
Tue, 10 Jun, 2025 at 10:48 PM
Configure auto discovery before installation
Hello PRTG Team. First a huge thank for this powerful software. My question is about Auto discovery and Sensors. When I launched for the first time PRTG software, I arrived on the Ajax Web page and I followed the guide. And before I was...
Tue, 10 Jun, 2025 at 10:48 PM
Example of Linux EXE/Script Advanced Sensor
The page https://www.paessler.com/manuals/prtg/ssh_script_advanced_sensor shows an advanced sensor that was run by ssh. Is it possible to get the script code and any supporting code for that sensor? Or is it possible to get the python cod...
Tue, 10 Jun, 2025 at 10:48 PM
Change warning level to error for degraded raid
Actually, we are monitoring ESXi servers for System Health (HP, Lenovo, Dell, etc) and when a disk fail in a raid for any reason, the raid is in degraded state and the status is shown as "warning". Is there a way I could set the ...
Tue, 10 Jun, 2025 at 10:48 PM
Can i remove dependencies for a group ?
I have a group of `dhcp clients` which i would like to have visibility of, to allow me to check thier online presence, but can i remove the depenencies link to the parent group - so it doent flag the state of my whole montioring sytem as Re...
Tue, 10 Jun, 2025 at 10:48 PM
PRTG Remote Probes in Cluster Node
Hello Experts, I am stuck in a weired problem that is I have two PRTG servers one is master and the other is slave(Failover ReadOnly) I have add my servers in the master server via the Remote probe installing on them but now the problem ...
Tue, 10 Jun, 2025 at 10:48 PM
I cannot get notifications anymore
it was working fine but now it stopped completely. i get the below message: 10/19/2015 10:25:14 AM None Group Root Notification Info Error sending "Email": Connection failed ("10.123.110.220") i checked with our sys...
Tue, 10 Jun, 2025 at 10:48 PM
Last Result is misleading on alerts
On the alert emails, there is a Last Result text that corresponds I think with the Primary Channel's last result. So if I have Server A and the sensor is Disk Free and is monitoring drives C: D: and E: and the D: drive gets low on spac...
Tue, 10 Jun, 2025 at 10:48 PM
Other - Line Appears in Top Talker
I am new to PRTG. I have installed and work but don't understand why I have a line that Labeled "Other" which always appears at the top of my reports. All other lines are numbered. Is this the flow data from my Cisco router? S...
Tue, 10 Jun, 2025 at 10:48 PM
Sensor as iframe in own website
Dear Sir or Madam, i would like to integrate a Sensor from the PRTG Browser into my own website, e.g. with using an iframe. Is this generally possible? I am looking forward to hearing from you. Sincerely yours, Marcel Articl...
Tue, 10 Jun, 2025 at 10:48 PM
WMI error
Dear Team, I get the following error message on many systems (WMI worked before) Beim Verbinden mit dem Remoteserver "xyz" ist folgender Fehler aufgetreten: Die Anforderung kann vom WS-Verwaltungsdienst nicht verarbeitet werde...
Tue, 10 Jun, 2025 at 10:48 PM
Feature request: Add sensors
Hey guys, just wanted to mention a quick feature that would be usefull to add: Quick sensors red buttons at the bottom of a device. For example, I add a new Wifi device and want to add a custom snmp library for RSSI level and a bandwidth se...
Tue, 10 Jun, 2025 at 10:48 PM
Feature / Trigger option
I have a device that is doing dynamic updates. I'd like to monitor that device to ensure that updates are being downloaded and installed. If updates are not being downloaded and installed after a certain duration of time, (basically if ...
Tue, 10 Jun, 2025 at 10:48 PM
PRTG Webserver could not start properly
When I try and install the software I get this error that Signature of C:\Program Files\PRTG Network Monitor.....\PRTG Server.exe is not valid! Thanks A Article Comments Hello, Thank you for this KB Post. Please see the s...
Tue, 10 Jun, 2025 at 10:48 PM
REST-API through Proxyserver
I created my first sensor of type "HTTP XML/REST Wert" to get a simple JSON. The only message I get is (took this from the debug textfile): [Error] Die Verbindung mit dem Remoteserver kann nicht hergestellt werden. Exitcode custom...
Tue, 10 Jun, 2025 at 10:48 PM
Load Lookups
I have created a custom lookup file but i am unable to load this because i cannot find the button under systema Administration Loading Lookups You can (re)load the defined lookups in the custom folder by clicking the Load Lookups butt...
Tue, 10 Jun, 2025 at 10:48 PM
Remove min/max
Is there a way to remove min/max kb from the 30 days graph? Article Comments Dear Rodger This part of the graphing engine cannot be configured. The extreme values are always displayed. The only way to get a graph without tho...
Tue, 10 Jun, 2025 at 10:48 PM
Not reading power channel
After I upgraded prtg to version 15.4.20.4377 some channels in the VMware Host Performance (SOAP) just display value 0 for example the power meter and the networks receivers. If i revert to to previous version using vmware snapshop the sens...
Tue, 10 Jun, 2025 at 10:48 PM
Per-Sensor Historic Sensor Data Limits
We are at the point in our PRTG installation where we're consuming approximately 10GB of log space every month in the "%programdata%\Paessler\PRTG Network Monitor\Monitoring Database" location. As you can imagine, we'd lik...
Tue, 10 Jun, 2025 at 10:48 PM
Paused sensor writes 0% coverage in historical data
I want to create a availability report of our servers with a script out of the historical data. Sometimes we have to set the state of a sensor to paused. The problem is that the sensor writes 0% coverage in the historical data while he i...
Tue, 10 Jun, 2025 at 10:48 PM
can not connect to the sensor
this is the error message "Connection could not be established (800706BA: The RPC server is unavailable - Host: 172.17.13.3, User: administrator, Password: **, Domain: ntlmdomain:jphil) (code: PE015)" Article Comments ...
Tue, 10 Jun, 2025 at 10:48 PM
move install from one computer to another
We installed Trial version on a laptop running Windows 8.1. We are now ready to purchase software, but would like to move the existing install to a server box running Windows Server 2012. Is this possible? Article Comments Hi OS...
Tue, 10 Jun, 2025 at 10:48 PM
Netstream in PRTG
Does PRTG have the possibility to monitor with Netstream for Huawei equipment? We are using PRTG version 15.4.19.4197 Article Comments Hello, Thank you for your KB Post. As there are no native Huawei Sensors available in PRT...
Tue, 10 Jun, 2025 at 10:48 PM
ESX Hardware status (SOAP) sensor after Update to HP esxi 5.5 Update 3 warnings
Hi Paessler Support Ich habe am Wochenende unsere Server von "HP esxi 5.5 Update 1" auf "ESXI 5.5 Update 3" upgedatet. Bei einem Server motzt der esx hardware status (SOAP) sensor (esxserverhosthealthsensor) auf den ...
Tue, 10 Jun, 2025 at 10:48 PM
How do Probes in the Deny GIDs list behave?
How do Probes work after they are added to the Deny GIDs list? Will the PRTG Probe Service continue to dial home indefinitely, or does the Probe Service stop connecting once it is added? Article Comments Hello, we appreciate ...
Tue, 10 Jun, 2025 at 10:48 PM
Powershell script and sensor
Hi, i have a powershell script that returns two values "OK!" and "Failure". How can i now use it in the PRTG EXE/script sensor? $dir = "myDirectory" $filter = "*.log" $searchstring = "Status&qu...
Tue, 10 Jun, 2025 at 10:48 PM
Cannot find out custom SNMP sensors when I import
Hi Support, I just imported my custom MIB successfully and found oidlib files from D:\PRTG Network Monitor\snmplibs, but when I add an SNMP sensors I cannot found it, what should I do next? Thanks! Article Comments Dear smal...
Tue, 10 Jun, 2025 at 10:48 PM
Simplify MIB/OID or Export Device Sensor Config as OIDLIB?
I'm looking for a way to distribute OID Libraries for specific SNMP-enabled devices to installations at several remote sites that are not interconnected. Instead of having all of the sensors show up, I'd like to modify the MIB or ...
Tue, 10 Jun, 2025 at 10:48 PM
Could not find any data for the virtual machine with the uuid
We have a couple Dell Poweredge servers running Xen 6.0.2. We had quarterly maintenance in which both physical machines got rebooted. After the reboot PRTG (latest version) starting showing this error for one of them; Xen VM Controll Do...
Tue, 10 Jun, 2025 at 10:48 PM
PRTG Python miniProbe
Hi Paessler We just tried out the miniprobe on a raspberry pi 2. I just wanted to tell you that the setup does not store the PRTG Servers address (IP or DNS name) in the probe.conf. You have to manually add it after the initial setup. We ...
Tue, 10 Jun, 2025 at 10:48 PM
Freezing on Uninstall
I installed PRTG on a server but decided to move it to a dedicated box so I could update/restart whenever I needed to. I'm trying to remove it from the initial server (which happens to be my file server). It totally freezes the server...
Tue, 10 Jun, 2025 at 10:48 PM
Any way to test a SOAP request using PRTG?
Is it possible to send a SOAP request to a web service using PRTG. I have tried packaging up the SOAP request in the HTTPS POST of the advanced HTTP sensor, but form validation means I can't use this. Example uses might be response ti...
Tue, 10 Jun, 2025 at 10:48 PM
Dashboard Rendering size..
Hi I've just installed a trial on PRTG, initial experience was seemless, that is until I went to the Infrastructure Dashboard view. The screen is impossible to read, I've got a laptop with a 1080p screen, actual dashboard and ta...
Tue, 10 Jun, 2025 at 10:48 PM
Wrong DataTree verion. Needd: 7 - found:9
Getting Wrong DataTree verion. Needd: 7 - found:9 when we try to start the core server. PRTG got uninstalled from the server accidentally. We reinstalled and get this error. We are not absolutely sure we reinstalled the same version tha...
Tue, 10 Jun, 2025 at 10:48 PM
Attach config file to a device
Hi experts, I would like to know, if it's possible, a way to atach a file (for example a config file) of a device. For each device of our network I want have all the sensors and the respect config file. I know I can connect by htt...
Tue, 10 Jun, 2025 at 10:48 PM
MAP Setup
Is there an easy way to just add a group from the devices > overview tab to a map configuration. I have the created a group and added the sensors and servers I want and the view looks great but trying to configure a map to look the sam...
Tue, 10 Jun, 2025 at 10:48 PM
PRTG Factory sensor
Hello experts, We are experiencing a weird problem that we have remote probes installed on our devices that connects to our prtg server additionally we have configured "sensor-factory" sensor with their channel ids in them just ...
Tue, 10 Jun, 2025 at 10:47 PM