kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

PRTG Core Server Service Not Starting Automatically
After the most recent round of Microsoft updates for Server 2003 (March 2012), the PRTG Core Server Service will not start by itself. Since it is Server 2003, we cannot configure it to start delayed (as per another KB article). Has anyone e...
Tue, 10 Jun, 2025 at 10:52 PM
Alarms count graph
Hi all, in the map is it possible to have a graph representing the alarms count? I'm interested to see in last 24H the trend of alarm counts. Article Comments You'll need a HTTP XML sensor for that: Create a HTTP X...
Tue, 10 Jun, 2025 at 10:52 PM
how to configure a switch monitoring ?
I would like to supervise the availability of the sockets of a cisco 2950 switch on my network and i dont know which sensors to choose and how to proceed. thanks in advanced for helping me. I've got the freeware version of PRTG ...
Tue, 10 Jun, 2025 at 10:52 PM
Support SMS through mobile broadband
Does PRTG support sending SMS through cellular networks (say if we put a usb mobile broadband device on the server, could it send out SMS in the event that the exchange server or internet lines went down)? Article Comments Hi, ...
Tue, 10 Jun, 2025 at 10:52 PM
Increase the max number of rows in a map data table?
I'm using a filtered data table in one of my maps to show the status of all our SQL dumps. Each SQL dump is a custom EXE sensor. We have well over 50 SQL dumps. I want to show the status of every SQL dump in a filtered data table in a m...
Tue, 10 Jun, 2025 at 10:52 PM
Knowledge base change site error when not logged on
Wenn man aber hier in der Knowledgebase NICHT eingeloggt ist und dann auf activity klickt und auf Seite 2 möchte, dann kommt die Fehlermeldung dass er die seite nicht finden kann (also https://kb.paessler.com/en/activity/2) Ist man eingelog...
Tue, 10 Jun, 2025 at 10:52 PM
PRTG API and CORS: Accessing the API from JavaScript
I have noticed a number of posts about this, however nothing really up-to-date. What I am attempting to do is access the PRTG API from a client script (JavaScript) within a basic HTML5 website. This is however hampered by HTTP access cont...
Tue, 10 Jun, 2025 at 10:52 PM
How to configure allow-access-control-origin in PRTG API response headers?
Hi, I'm trying to query the PRTG API for historic data to put on an internal dashboard style website. However, whenever I try to access the historic data via xml, my Chrome tells me: Origin http://mywebsite is not allowed by Access-C...
Tue, 10 Jun, 2025 at 10:52 PM
How can I enable alarms based on Latency?
Hello Dears, How can I enable alarms based on latency (Alarms and not notifications) as when latency increase to a certain threshold it will generate a red alarm like the one that's generated when a device drop. Article Commen...
Tue, 10 Jun, 2025 at 10:52 PM
PRTG won't start automatically after Windows 10 Upgrade
After checking to make sure PRTG would be compatible with Windows 10, I went ahead and upgraded to Windows 10. After, I noticed my PRTG services weren't running. I've reinstalled without luck and restored a previously backed up conf...
Tue, 10 Jun, 2025 at 10:52 PM
Gauge scale
Hi all, can I set in the gauge graphic the max limit? As example: I'm using the gauge to show the ping in msec, I want to setup the gauge with a green area from 0 to 100, yellow area from 100 to 200, red area from 200 to 300. Atm in...
Tue, 10 Jun, 2025 at 10:52 PM
Dell PowerVault MDi Phy. Disk 0 sensor not reading properly
I have a Dell PowerVault MD3600f that gets the proper sensors for disk 1 - 23, but disk 0 looks to have the table formatted incorrectly. I have created a workaround with a custom sensor, but instead of taxing this server so much, I'...
Tue, 10 Jun, 2025 at 10:52 PM
Microsoft SQL v2 Sensor question
When adding a Microsoft SQL v2 Sensor it states that .Net4.0 is needed on the machine that is running the PRGT Probe. In the case of a default installation does this refer to the local probe where PRGT was installed? or does the Microsoft...
Tue, 10 Jun, 2025 at 10:52 PM
It is true that I don't even know how to make a virtual switch cisco 2950 superviseable
I would like to make a cisco switch 2950 superviseable Article Comments Hi, could you please give us some more details of what you want to do exactly? Thank you! Sep, 2015 - Permalink I think he meant "how to moni...
Tue, 10 Jun, 2025 at 10:52 PM
HP 4250 49.5001/49.4C01 Errors after installing PRTG
We have a couple of HP 4250 LaserJet printers installed in our network. But after we installed the PRTG software they all give randomly the 49.5001 or 49.4c01 error in the printer display. The only solutions is to reset the printers... Is i...
Tue, 10 Jun, 2025 at 10:52 PM
Migrate PRTG Cluster from Windows 7 PC's to Windows Server 2012R2 VMs
We currently have a prtg cluster consisting of one master node and one failover node located in two separate buildings. We also have several remote probes in other buildings. The current setup is running on windows 7 64bit PCs. What would...
Tue, 10 Jun, 2025 at 10:52 PM
Is it possible to split Core Server to a few different Core Servers?
Hello! I need help! We have Core Server x64 with about 20k sensors ( about 5k devices ) on 5 probes (1 local and 4 remote probes). It runs on virtual server extremly unstable and i think it's time to do sothing with this problem. I wan...
Tue, 10 Jun, 2025 at 10:52 PM
How to montior Cisco ASR1001 CPU Utilization
Unable to monitor ASR1001 CPU utilization. I was able to auto - discover 2900 ISRs and clone the CPU sensor to other 2900s but wont work for ASR1000. Does anyone know what the MIB is for cpu on asr1000 Article Comments We found ...
Tue, 10 Jun, 2025 at 10:52 PM
Device Tree View Resets with Read Only Accounts
When selecting view in my Device Tree with a Read Only account, the chosen view does not remain the default. This causes every subsequent reload of the page or refresh to revert the view to the default which is the smallest sensor size tha...
Tue, 10 Jun, 2025 at 10:52 PM
Ability to manually run script/application per sensor
Hello, I love the automation aspect of PRTG's sensors, however there are many occasions where I want to be notified of an issue without any automatic action being taken until later when I'm ready. Simple example - I want to be a...
Tue, 10 Jun, 2025 at 10:51 PM
PRTG Cluster IP
Wird der PRTG Server in einem Cluster betrieben, wie sieht das mit einer Virtuellen IP-Adresse usw... aus? Article Comments Hallo, leider verstehe ich die Frage nicht ganz. Wenn PRTG im Cluster Modus betrieben wird ist jede No...
Tue, 10 Jun, 2025 at 10:51 PM
Feature Request for Port Name Template
It's great how you can over-ride the port name template under SNMP COMPATIBILITY OPTIONS. However, I would like one additional variable for the naming: "Device Name" and/or "IPv4 Address/DNS Name." When you are ad...
Tue, 10 Jun, 2025 at 10:51 PM
MIB from TPLINK
I am trying do import MIB files from tplink switch: http://www.tp-link.com.pl/resources/software/TL-SG2452_V1_MIB_140723.zip I am using alpha and stable version of mib importer. I got information about missing modules and other errors th...
Tue, 10 Jun, 2025 at 10:51 PM
Help with Sensor Infoormation
I am using PRTG to monitor our network to see if it is worth the investment in the full product. I like the information it can give on CPU usage and memory et cetera, but when it comes to switch's and SNMP monitors it doesn't seem t...
Tue, 10 Jun, 2025 at 10:51 PM
Generate bandwidth with iperf on PRTG
Hi, One of the main tools that we need in our company is to generate bandwidth for specific amount of time to test link that was just created. Currently we are using iperf with specific lines like iperf -c 1.1.1.1 -b 10M -t 3600 -p 5999 ...
Tue, 10 Jun, 2025 at 10:51 PM
80070005 - Access is denied
I have tried all the methods that is mentioned in the related posts but not able to solve the issue can anyone please help me here. Article Comments Hi Guys, I would appreciate if any one can help me here. Regards, Add ...
Tue, 10 Jun, 2025 at 10:51 PM
How do I monitor datastore disk space on an ESX server?
We are looking to monitor the VMFS datastores on an ESX 4.1 server. Just wondering the best way to go about this. Article Comments we are already working on it. Dec, 2010 - Permalink Do we have any idea when this may be...
Tue, 10 Jun, 2025 at 10:51 PM
Remote probe not connecting to PRTG core server
I have followed all the steps mentioned here (https://www.paessler.com/manuals/prtg/remote_probe_setup) & here (https://www.paessler.com/manuals/prtg/remote_probe_quick_install), have even opened the port 23560 in my firewall for all in...
Tue, 10 Jun, 2025 at 10:51 PM
Extract a numeric value using a regular expression
Hi all, I have a string snmp sensor and I used a REGEX in order to "Extract a numeric value using a regular expression". the value of the SNMP field may be: a string with a number (to be extracted), or empty It works perfect, but ...
Tue, 10 Jun, 2025 at 10:51 PM
Layer 2 network map
Does PRTG have an automatic method for making layer 2 network maps? I'm not a networking guy so I may be using the wrong terminology but what I'm looking for is a map/diagram that show the following: Scenario 1 24 port switch 1 8...
Tue, 10 Jun, 2025 at 10:51 PM
Importing devices
I'm currently evaluating PRTG and I've never been a big fan of auto discovery. Is there a method to import devices via CSV? I wish to import as much information about each device as possible. With other products I have used the e...
Tue, 10 Jun, 2025 at 10:51 PM
No such object (error SNMP # 222)
¡Ha fallado el escaneo por objetos de monitorización disponibles! Mensaje de error No such object (error SNMP # 222) Tipo de sensor Biblioteca SNMP Aparato FW CENTRAL (10.1.10.45) ----------------------- New Test ----------------------- ...
Tue, 10 Jun, 2025 at 10:51 PM
IS there a way to segregate all the 5 star and 4 star logs in PRTG and download them
We are trying to check the frequecy of critical and high alerts, hence we require the logs to check. Is there a way to pull only the critical and high alert logs of all the sensors that were up and down for 1 month in PRTG? Please advice ...
Tue, 10 Jun, 2025 at 10:51 PM
How to monitor multiple windows services in 1 sensor?
I'm looking for a way, custom sensor or not, to be able to monitor a list of windows services without having to have them all created as a separate sensor and then monitored. Would also need this to be able to restart services if they f...
Tue, 10 Jun, 2025 at 10:51 PM
the remote server returned an error:(407) Proxy authentication required.
Hi All, PRTG is asking for proxy credentials even though it is disabled under core and probes settings. This is happening with vmware virtual machine SOAP sensor and unable to connect at all. Article Comments Dear abhishekg ...
Tue, 10 Jun, 2025 at 10:51 PM
Probe Device Disconnected
PRTG Probe Service and PRTG Core Server Service are running, still PRTG shows "Probe device disconnected". Web server is running, all else appears normal. Server is reachable by any means, no apparent errors found in System or App...
Tue, 10 Jun, 2025 at 10:51 PM
Microsft Edge
It is not a problem, as much as a question, Is Microsoft Edge a recommended browser? How do the different browsers rank now? Article Comments Hi Dave, We still recommend to use Google Chrome for the best performance, but you c...
Tue, 10 Jun, 2025 at 10:51 PM
SSH VMWare ESX(i) Disk Sensor error
When using the SSH VMWare ESX(i) Disk Sensor, we get the following error Device is not compatible (can not parse reply data). (code: PE094) What could be wrong ? SSH is on on the ESXi host and we use correct credentials. Best Regards Da...
Tue, 10 Jun, 2025 at 10:51 PM
Monitor and warn when process runs too long?
Now, I know it's usually that you want processes and the like to be up, which of course is no real problem setting up sensor for, but with our new PRTG installation the thought about an existing problem game up on out team, so I figured...
Tue, 10 Jun, 2025 at 10:51 PM
Problem mit einigen Sensoren
Sehr geehrte Damen und Herren, ich habe Probleme mit folgenden Sensor. esxservervmsensor Bei allen meinen Virtuellen Host habe ich die folgende Fehlermeldung: The object has already been deleted or has not been completely created Di...
Tue, 10 Jun, 2025 at 10:51 PM
SNMP channel
so I was able to import the MIB however the defacto value for charting, alerting, etc is #/s...but I want just #...otherwise since this is a 60sec poll, I have to times the value by 60 and that well just skews things a bit... if I need to...
Tue, 10 Jun, 2025 at 10:51 PM
Scanning Interval for Custom Sensor in PRTG
Hello Experts, I am stuck in a weird situation, Actually I am trying to configure PRTG's EXE/XML Advance sensor that runs a powershell script what my scripts does is that it takes values of a system and stops for a period lets say 5 m...
Tue, 10 Jun, 2025 at 10:51 PM
What can percentiles tell me about my monitoring data?
I want to generate a report of a sensor’s historical data and PRTG asks me if I want to include percentiles. Should I? Are they useful? Article Comments This article applies to PRTG Network Monitor 15 or later The Value Percen...
Tue, 10 Jun, 2025 at 10:51 PM
Is it possible to reuse SSH sessions?
Hi, I have a probe running a handful of custom SSH scripts against a remote Tomato-based router. It opens a new SSH session for each script, at each sampling interval. The connection overhead is not insignificant (i.e. long execution ti...
Tue, 10 Jun, 2025 at 10:51 PM
PRTG migrate
Hi all, I have a old prtg v8 server, Can i move it installation to a new prtg v15 server to replace it? Thank a lot. Article Comments Dear GaryLeong It is not directly possible to go from PRTG 8 to 15. A partial migration (l...
Tue, 10 Jun, 2025 at 10:51 PM
SSL Certificate Sensor BETA - SNI Format
Using the new "SSL Certificate Sensor BETA" sensor in version 15.3.19.3972, we're having trouble replacing the superseded "HTTP SSL Certificate Expiry sensor". I'm assuming the problem is the format of the SNI, a...
Tue, 10 Jun, 2025 at 10:51 PM
Notification Tags are not working
Hey, I'm running PRTG v15.3.19.3972 and got a problem with notifications filtering. First I added some tags to notifications, after that I tried to filter these by the tag, but its not working. It shows an empty field like there are n...
Tue, 10 Jun, 2025 at 10:51 PM
Adding Sensors to remote probe
Dear Paessler I've add a remote sensor on a branch PC and I want this PC to collect all the branch data (SNMP, WMI..etc) currently I see only sensors on the branch PC (health, CPU .. etc) I need to sense other devices like a network U...
Tue, 10 Jun, 2025 at 10:51 PM
PRTG External Database
Hi all, I'm just about to build our PRTG infrastructure and want to ensure that I build it to be as "performant" as possible. So my question is... Will the Core server perform better if the PRTG database is hosted on a separ...
Tue, 10 Jun, 2025 at 10:51 PM
Invasor
Bom Dia Gostaria de saber como ver se a alguém na minha rede sem permissão, e como ver se determinado IP esta usando muita banda da minha rede, e se a alguma maneira de impedi-los. Tanslation I'd like to know how I can find ro...
Tue, 10 Jun, 2025 at 10:51 PM
Filter Sensor List by Status?
Is there anyway to filter the sensor list by Status? I'd like to see all sensors with a particular tag then filter to just see the sensors with a status of Warning or Error. Article Comments Menu Sensors > By Status &...
Tue, 10 Jun, 2025 at 10:51 PM
SMTP Notification Exchange 2010 with authentication
Until now we used smtp Notification with our internal Exchange 2010 Cluster and anonymous access without any Problems. Because we have to send Email-Notification to an external Domain now we have to change from anonymous to SMTP Authentic...
Tue, 10 Jun, 2025 at 10:51 PM
Issue with SNMP Sensor
I am having an issue with our SNMP Sensors on one of our probes. They error with the message: "Could not create SNMP Session (-3000)" I have attempted to test using the SNMP Testing tool and am able to successfully get the uptim...
Tue, 10 Jun, 2025 at 10:51 PM
5000xUnknown
some of the sensor are in unknown status. How to resolve the issue. Article Comments Is that still the case? This usually occurs after a restart or update; or when the graph cache has to be recalculated. Patience is key then :) ...
Tue, 10 Jun, 2025 at 10:51 PM
Reverse PTR resolution on sFlow not updating
Hello We have several NetFlow and sFlow probes. For some subnets PTR resolution initially did not work. We have resolved the DNS issues and now from inside the OS were able to resolve the ip-to-host. However, those same ip's were not ...
Tue, 10 Jun, 2025 at 10:51 PM
AWS CLOUDWATCH PRTG SET UP
Hello, We have several EC2 instances on AWS cloud and chosen PRTG to monitor whole AWS infrastructrue. Could someone share me a document to get started with ? any leads ? Tq Article Comments Have you tried the Amazon CloudWa...
Tue, 10 Jun, 2025 at 10:51 PM
AWS CloudWatch error
Hi, I've been using multiple AWS CloudWatch monitors for over a year. All have been working fine. A few days ago, all CloudWatch monitors started to fail, simultaneously. The error that PRTG returns varies depending on which AWS servi...
Tue, 10 Jun, 2025 at 10:51 PM
PRTG Core Server can't start
Error on enterprise console was "Not Connected (Error in content:) Read other KB asking to start PRTG Core Server service. But it keeps failing. Already set the service to "Automatic Start (Delayed) but still same issue PRTG versi...
Tue, 10 Jun, 2025 at 10:51 PM
Sensor Dependency for Workstations
Hi there I am trying to create a group of sensors called workstations What I would like these sensors to do is ping the workstation every hour or so, but if there is no response from the ping sensor not report it but pause the other sensors...
Tue, 10 Jun, 2025 at 10:51 PM
warning - if an unknown device is on my network
Is it possible to get a warning if someone connect an unknown device to my network. PRTG know all my used IP on my network, and could maybe discover "news" on network ?? Thanks Article Comments Hello. This is not ...
Tue, 10 Jun, 2025 at 10:50 PM
PRTG send too much packets to device.
Hello, I've installed PRTG and tried to monitor for some time, after several weeks I've got a messages from CISCO device that it's down. From Cisco syslog i saw that PRTG send too many packets to Cisco so, cisco activate self ...
Tue, 10 Jun, 2025 at 10:50 PM
Netflow w/Sonicwall NSA3500 -bandwidth disparity
Monitoring a Sonicwall NSA3500 via netflow5 sensor and my toplists look great, but my graphs are not reporting properly. For example if I add up 15mins of toplist traffic I have around 5GB of data transferred between IP's as I would ex...
Tue, 10 Jun, 2025 at 10:50 PM
Disabling Alerts for Specific Sensors
I am trying to disable the down status for a specific sensor on a device, but even going by the steps on here https://helpdesk.paessler.com/en/support/solutions/articles/6683-how-can-i-disable-alerting-for-a-particular-channel-of-a-sensor a...
Tue, 10 Jun, 2025 at 10:50 PM
Monitor and Report used disk space
Hi @ all, We currently use the sensor "free disk space" on around 50 different Windows Server. We now want to monitor and report the used disk space of the servers. How do we achieve that? We thought with a new custom WMI sens...
Tue, 10 Jun, 2025 at 10:50 PM
Sonicwall VPN Sensor Always Reporting Down
snmpsonicwallvpntrafficsensor collects the VPN information from my SonicWALL (including the name and subnet information) but all channels in the sensor are reporting no traffic. Log shows Property "identifyby": TPaeInternalList...
Tue, 10 Jun, 2025 at 10:50 PM
Neuer Benutzer für die Überwachung
Hallo, zu Beginn haben wir die Monitoringsoftware über den Administratoraccount eingerichtet. Nun haben wir den Benutzer ändern wollen. Hierfür haben wir einen neuen Benutzer angelegt und diesen zu der Gruppe der Administratoren hinzugefü...
Tue, 10 Jun, 2025 at 10:50 PM
Ping same IP through different gateways
I need to ping an IP outside of my company. For HA i can acces it through 2 different gateways from 2 different ISP. They are MPLS connections so im given an end here with an IP assigned by the owner of the remote device which i need ...
Tue, 10 Jun, 2025 at 10:50 PM
display value snmp delta counter
I made a custom SNMP delta sensor. Interval is set to 5 minutes. So far so good. But i don't want it calculated down to #/sec, but to #/min or #/hour. Simply adding multiplication partially works. But read value's are now to "h...
Tue, 10 Jun, 2025 at 10:50 PM
Apply a new device template to a device by means of the API
The subject line sums it up; does the API support changing, or adding, a device template to an existing device? Article Comments Hi there, I'm afraid that it's not possible to assign devicetemplates to existing devices...
Tue, 10 Jun, 2025 at 10:50 PM
Clone device
Hi all, I has few sensors in a device, and it was running a day, When i clone the device, i found that the data history was missing, How to clone the device and it will be contain a data history? Thank a lot!!!!! Article Comments ...
Tue, 10 Jun, 2025 at 10:50 PM
Multiple dependencies for more efficient monitoring
I have the necessity to be more efficient in my monitoring, power to use multiple dependencies and control of at least four monitorings that fail to determine an error in a sensor They can develop this characteristic? for my it is very im...
Tue, 10 Jun, 2025 at 10:50 PM
Getting daily Max values of tagged sensors
I've read through the API information and the reports functionality, and I haven't been able to pull this data out of PRTG programatically. For the API, I can't determine how to pull this data for more than 100 sensors, I have ...
Tue, 10 Jun, 2025 at 10:50 PM
Netflow Sensons Top Talkers dest IP 192.88.99.1 ASA
Dear all I always wondered why my ASA, which I monitor with a netflo9 sensor, has a lot of traffic from a fileserver to IP 192.88.99.1. According to "google" its ipv6 traffic. But ipv6 is turned off and I dont see why my fileser...
Tue, 10 Jun, 2025 at 10:50 PM
Wan bandwidth monitor
Hello, I would like to monitor my wan bandwidth - I.E: Network provider gives me 30Mbps download speed and 2Mbps upload, i would like to make sure this is the speed i get and to be notified when download speed falls under 10Mbps and upload ...
Tue, 10 Jun, 2025 at 10:50 PM
API Historical Data XML Retrieval
Hello, this is part of my api call : http://xxx.xxx.xxx.xxx/api/historicdata.xml?id=2024&avg=0&sdate=2015-09-01-00-00-00&edate=2015-09-01-23-59-59&username=username&password=password This takes a few seconds to gen...
Tue, 10 Jun, 2025 at 10:50 PM
Impersonation/runas not working in custom sensor (batch)
I have a custom sensor calling a batch that does: echo %username% In settings, security context is set to "Use Windows credentials of parent device". The parent device windows account is set to: MyUser I'm expecting to see...
Tue, 10 Jun, 2025 at 10:50 PM
PRTG API Auto-Discover via Templates
Is it possible to trigger an auto-discovery of a device using templates from the API? The API docs don't seem to mention anything about this, but thought it may be a feature that is possible just undocumented? Thanks, Stuart. ...
Tue, 10 Jun, 2025 at 10:50 PM
Create amazon cloudwatch sensors from API
Hi guys, i try to create amazon cloudwatch sensor by api request, but without success. I run this request https://myhostname.com/api/duplicateobject.htm?id=1&targetid=2&name=AWS_SENSOR&instance=i-XXXXXX and always get duplica...
Tue, 10 Jun, 2025 at 10:50 PM
Can I monitor a website without adding a device?
I have few websites running in about 35 servers. I would like to monitor those websites. I can see that I can add a HHTP sensor to each of the device but I dont want to do that. Is there a way , I can directly monitor the websites without a...
Tue, 10 Jun, 2025 at 10:50 PM
Log settings for probes
Hi I've installed a new sensor for a Windows 2008 R2 server. The sensor is working fine and returning correct values, however the sensor also appears to be writing to the log every 5 minutes, for example with the disk space counter ...
Tue, 10 Jun, 2025 at 10:50 PM
Incorrect CPU count
When adding the CPU Load monitor some of our servers are having an additional CPU added. I've seen some other posts regarding this happening on 64bit servers with a high core count but this is happening on servers with just 2 cores. ...
Tue, 10 Jun, 2025 at 10:50 PM
Change graph intervals
Can the graph intervals (24 hours, 30 days, etc) be changed to 5 min intervals? also, can the "traffic in" line color be changed and filled in with a color? like MRTG :) Article Comments Dear Rodger The intervals us...
Tue, 10 Jun, 2025 at 10:50 PM
Graphics
Can the line graph colors be changed in PRTG? Article Comments Hi, you can do so in the Sensor Channel Settings. Best regards Oct, 2015 - Permalink Yes, you can change this in the channel settings of the sensor. O...
Tue, 10 Jun, 2025 at 10:50 PM
Graph generated from API date issue
Hello, this is part of my api call : chart.png?type=graph&graphid=2&id=1004&width=600&height=260&graphstyling=showLegend%3D%271%27&sdate=2015-09-01-00-00-00&edate=2015-09-30-00-00&avg=86400 The graph di...
Tue, 10 Jun, 2025 at 10:50 PM
Multiple Sensors Combined Bandwidth Monitoring
Hi, I have a very huge network that is divided country-wise in PRTG. Lets suppose there are 100 sensors in each country and I want to fetch the combined bandwidth consumption of all these 100 servers at any particular moment. How is this po...
Tue, 10 Jun, 2025 at 10:50 PM
Custom sensor "Internal Error: Invalid pointer operation" when adding
Hi, I've created successfully two custom snmp sensors with an lookup file (.ovl) on my testing system, which has PRTG v15.1.15.2021 installed. Now I've migrated these sensors (oidlib and ovl files) to a new server with PRTG v15....
Tue, 10 Jun, 2025 at 10:50 PM
SSH SAN MSA P2000 - Socket Closed
We try to monitor a HP MSA P2000 with the SSH SAN Sensors (Timeout 90s, Shell Timeout 15s, Interval 30m) and it seems to work for the first few sensors, but when adding the physical disks I get the error "socket closed" for all se...
Tue, 10 Jun, 2025 at 10:50 PM
Host & Key
Hi, I just joined Paessler and download PRTG Network Monitor Mobile Probe for my Android phone. I dont know my Host (PRTG Webser) and Key. Where can I get that information? I am new, and get quickly frustrated if things a very difficult ...
Tue, 10 Jun, 2025 at 10:50 PM
How can I use alarm and ticket notifications on Android 6.0 or higher?
On Android 6.0 my alarm and ticket notifications no longer work when the phone has been lying around for a while. How can I get them back? Article Comments This article applies to PRTG for Android on Android 6.0 or later Conti...
Tue, 10 Jun, 2025 at 10:50 PM
Generate graphic about message the get OID of a digital radio
When I'm looking for equipment information generates a response graph and not the information of the OID (message). "Quando estou buscando as informações do equipamento gera um gráfico de resposta e não da informação da OID (mess...
Tue, 10 Jun, 2025 at 10:50 PM
How to Monitor IBm Storage DS 3950/3512 and V3700
Please help me to monitor IBM Storage Article Comments Hi there, It depends on which protocols are provided by the target device. Unfortunately, we do not have those devices in our testing environment. If the devices are capa...
Tue, 10 Jun, 2025 at 10:50 PM
Forwarding data from PRTG
Hello Experts, I have a requirement in which I have to send data that PRTG collects to another monitoring/Analyzing platform known as Skyline/Graphite which is linux based. Is there any API in PRTG that forwards data collected by a sensor...
Tue, 10 Jun, 2025 at 10:50 PM
Can't get SNMP working with Zyxel GS1920-24
Hello, I'm trying, without success, to monitor trafic of a GS1920-24 with SNMP sensor. To me, so far, I think is correctly configured as far as SNMP is concerned (protocol v2c, get/set/trap community set to public). SNMP service is gran...
Tue, 10 Jun, 2025 at 10:50 PM
Generating Report for top talkers
I'm trying to create a simple report that will output a particular netflow top talker list (interested in a full dump of target and destination IPs) for a specific date range. I'm fairly new to reporting so any details on this wo...
Tue, 10 Jun, 2025 at 10:50 PM
Create Custom map sortby down,warning, unusal
Hi there I created a custom map from tableA0. I want to have a sort priority 1. Down 2. Warning 3. Unusal Is it possible to define the sortby this way? This is what I have so far <!--Data Tables: Custom Alarms--> <div cla...
Tue, 10 Jun, 2025 at 10:50 PM
Using XML sensor, not getting the node I want
I have a URL and XML response: <?xml version="1.0" encoding="utf-8"?> <xml><result>200 OK</result><credit>277.0000</credit></xml> I have added an sensor "HTTP XML/REST...
Tue, 10 Jun, 2025 at 10:50 PM
What is the cause of timeout code PE035
Hi, we keep getting Timeout caused by wait for mute (code: PE035) this normally happens after wmi timeout errors Article Comments hello, please take a look at "I have problems with mutex timeouts. What can I do?" ...
Tue, 10 Jun, 2025 at 10:50 PM
Where is "reload custom lookup" from Administrative Tools
Hello Paessler Team / Community, we have currently XXX Running and since the last Update, the "reload Custom Lookup files" from the Admistrative Tools is missing. Do I must reload my whole PRTG Installation to Access the new d...
Tue, 10 Jun, 2025 at 10:50 PM
report value in map
I have following scenario, I made a map containing some info for one of our clients (server status etc...). But what I really need on this map is the value for the internet traffic for a whole month / week / day (so a period of time) fo...
Tue, 10 Jun, 2025 at 10:50 PM
Invalid Pointer Operation
I'm trying to create a custom XML sensor and I'm receiving the error Invalid pointer operation. My exe returns the proper XML, so any help on this would be great. Thanks! Article Comments Hi there, Which scanning ...
Tue, 10 Jun, 2025 at 10:49 PM