kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Searching by IP address
How do I search by IP address? If I don't know the hostname of a device, but I know the IP address I would like to search by that. When I use the search facility using an IP address of a device that I know is in PRTG nothing is returne...
Tue, 10 Jun, 2025 at 2:52 PM
Powershell Remoting (WinRM) sensors with custom port
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want sensors to monitor the basic health sta...
Tue, 10 Jun, 2025 at 2:52 PM
Data Protection Manager
Hi, we use Microsoft Azure Backup Server (a restricted clone of Data Protection Manager - DPM). Is there any way to monitor this with PRTG? I see Veeam and Altaro monitors being created, but for MS products? (I've seen a script by 1...
Tue, 10 Jun, 2025 at 2:52 PM
How can I delete the default probe sensors?
I want to delete the Probe Health, System Health and Core Health sensors. How can i do? Article Comments Hello Filippo, Thank you for your KB-post. Kindly note that it is not possible to delete those sensors types. They are...
Tue, 10 Jun, 2025 at 2:52 PM
Customisation of map object colour
I have a map with multiple "Sizable Icon with Status Related Background" objects which are monitoring devices with multiple sensors. I really like the fact that if 1 sensor goes down, the entire block goes red. However, if 1 s...
Tue, 10 Jun, 2025 at 2:52 PM
Issue importing MIB which online validators show no issues.
I'm importing a MIB from an XYTRONIX X-410. I validated the .mib file on several online validators, yet the MIB importer gives an error line 24 "EXPORTS", "IMPORTS" or assignment expected. Who is wrong, the MIB impo...
Tue, 10 Jun, 2025 at 2:52 PM
Adjust displayed polling times in 365 day historical data
The ability to filter data to show peak times (as opposed to its current locked setting of midnight) would be invaluable for allowing better statistics on network usage and anticipation of required changes. Article Comments Hell...
Tue, 10 Jun, 2025 at 2:52 PM
Monitor Specific Port on Sophos XG
Hello, I have Sophos XG Firewall and I need create custom sensor to monitor specific port when it ping specific IP. Article Comments Hello there, I'm not sure I understand what you are trying to do (running ping an...
Tue, 10 Jun, 2025 at 2:52 PM
PRTG Sensor Data Automatically deleted after 1 years ?
Hi, I have questions about PRTG Sensor Data, Why is my PRTG Sensor Data automatically deleted after 1 years? This is causing i cannot see historic data more than 1 year back then. How do i setting to not delete automatically senso...
Tue, 10 Jun, 2025 at 2:52 PM
PRTG Windows Update Sensor (Powershell) - Non Admin User Configuration
Hello, i have a problem with the Windows Update Sensor within the PRTG Network Monitoring tool. Because of safety reasons we do not wan't PRTG to run in our Domain as an Administrator, we achieved this state by creating a Non Admin Do...
Tue, 10 Jun, 2025 at 2:52 PM
Notification via e-mail using different entries in From field
I would like to send e-mail notifications using different From: users depending on the type of notification. I populate my ticketing systems with these e-mails, and whoever the sender is determines the requester in the ticket system. So f...
Tue, 10 Jun, 2025 at 2:52 PM
Aggregate bandwidth
Dear all, Is it possible to aggregate bandwidth for two or more routers in graphs. Thank you Article Comments Hi, To gather data from several sensors into one graph you will need to use a Sensor Facory sensor. This sensor ...
Tue, 10 Jun, 2025 at 2:52 PM
One-Time maintenance window list
Hi, Do you have a way to view all the scheduled Maintenance windows in a list. It would be nice to check they are set etc. Thanks Mike Article Comments I'm afraid such a function is not yet available, but I have added it t...
Tue, 10 Jun, 2025 at 2:52 PM
Error Mesage while loading Lookup files
Hi, I'm getting following error message while loading new lookup files. "C:\Program Files (x86)\PRTG Network Monitor\lookups\custom\prtg.customlookups.veeam.backupstate.ovl" konnte nicht geladen werden (XML Parser mismatch: ...
Tue, 10 Jun, 2025 at 2:52 PM
Assigning theme for tickets
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story Would it be possible to add at the time of creating a ticket a...
Tue, 10 Jun, 2025 at 2:52 PM
Measuring QoS over a RAS/pppoe connection
I am trying to measure QoS metrics from various pppoe dial-up connections. The situation is that I have a monitoring server patched into a collection of satellite terminals and I need to measure performance characteristics of their connect...
Tue, 10 Jun, 2025 at 2:52 PM
XML: Structural error in xml file, 1 open items.
Hi good I have an error with the Python Script Advanced Sensor. the error I get is the following: XML: Structural error in xml file, 1 open items. -- JSON: The JSON returned does not match the expected structure (Invalid JSON.). (code: PE...
Tue, 10 Jun, 2025 at 2:51 PM
Im looking to log a count of a error
I have this powershell below - that will return a count = 4 I wanted to just pass that though to a prtg sensor then on that sensor set the threshold once I have a baseline $Events = Get-WinEvent -logname "Microsoft-Windows-Term...
Tue, 10 Jun, 2025 at 2:51 PM
RESTful one-time-maintenance window
Hi Is it possible to schedule a one time maintenance windows with the RESTful API? I cannot see any object manipulation command to do this. It not, this would make a nice addition to your wishlist. Thanks, Jon Article Comments ...
Tue, 10 Jun, 2025 at 2:51 PM
Feedback about MQTT-Sensors
Hello Paessler, Some feedback about the MQTT_Sensors. Cosmetic Question: MQTT Roundtrip-Sensor: It looks like the Sensor is changing the Topic sometimes. Is this some obfusation, that no other MQTT-Device can hijack that and disturb th...
Tue, 10 Jun, 2025 at 2:51 PM
RSS Alarm Feed
Can you create an RSS feed of current alarms?? Article Comments Hi, I'm afraid this is not possible. Sorry. Best regards Oct, 2012 - Permalink Hi Mark, I have created an application that is able to produce curren...
Tue, 10 Jun, 2025 at 2:51 PM
Differentiate between IPv4 and IPv6 flows?
I have a Cisco router with a dual-stack setup. The majority of my traffic is Ipv4 but some is IPv6. I am sending all the data to PRTG via NetFlow v9. I would like to separate the traffic by IPv4 and IPv6 so that I can determine my usage sta...
Tue, 10 Jun, 2025 at 2:51 PM
Modbus TCP Error: Suddenly Invalid data?
Hi, We are trying to monitorize some sensors that retrieve the temperature from a room via Modbus TCP and already have mapped all directions and port so we can connect succesfully. The thing is, that we are able to retrieve the informati...
Tue, 10 Jun, 2025 at 2:51 PM
Multicast
Hi I want to measure multicast traffic in/out throughput so that i can see how much bandwidth it's taking. Thanks! Article Comments Hello Muhammad, Thank you very much for your contact. Unicast and Multicast are regu...
Tue, 10 Jun, 2025 at 2:51 PM
Ransomware sensor. Using Business Process Sensor.
We have had a limited episode of Ransomware and we would like to know if there are any sensors that can be used to detect anomalous behavior: we thought about using the Business Process Sensor to define certain conditions such as if there i...
Tue, 10 Jun, 2025 at 2:51 PM
IMAP Sensor. How to monitor time without receiving emails with a subject?
Hi. I would like to use a PRTG sensor that can monitor the time when emails are NOT received in a box, with a certain subject. Basically we have an IT service (Barracuda Cloud) that sends us emails with a specific subject. It is a critical ...
Tue, 10 Jun, 2025 at 2:51 PM
Hi I want to extract the amount of open tickets from our freshservice helpdesk To PRTG
Hi, Anyone has any experience with getting ticket info from freshcerice? We want to have a number of unassigned tickets on our prtg dashboard. Thanks in advance. Article Comments Hello, Thank you for your post. You could...
Tue, 10 Jun, 2025 at 2:51 PM
Errors when setting Channel Limits in bulk
Hi all, Newbie to PRTG so apologies if the questions seems trivial to you. I have created a Library for (example) SQL Servers. I want to adjust all C: OS drive to Warning Limit of 5GB and Error Limit of 2GB Want to set non- OS drive War...
Tue, 10 Jun, 2025 at 2:51 PM
[IMPLEMENTED] Add %tags Placeholder for Notifications
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to use %tags within my notifications. ...
Tue, 10 Jun, 2025 at 2:51 PM
change or replace Sensor type after your Update
Hi sadly, you change frequently the Sensor type after an Update and our current sensors are not working anymore. Is there a way to change\replace the Sensor type easily from the old to the new Version without re-create all Sensors and\or...
Tue, 10 Jun, 2025 at 2:51 PM
PRTG - Dump Alarms Table - History
We are synchronizing the Alarms from PRTG with ServiceNow using the Servicenow connector. After a sustained outage, we are seeing a massive influx of hundreds of thousands of alarms having sync across from PRTG to Serivcenow. is it poss...
Tue, 10 Jun, 2025 at 2:51 PM
Manage Device/Sensor Priority
Hello everyone, we are trying to improve our monitoring process by utilizing the Priority of Devices and Sensors. Being a big international company we have many that access our PRTG System so we want to make sure, everyone follows our g...
Tue, 10 Jun, 2025 at 2:51 PM
Custom REST Semsor Template
Hello all, I am having trouble finding the right template for a Custom REST Sensor. I get a JSON response in the following format from an interface: [ { "server": "localhost", "username":"\\\\localho...
Tue, 10 Jun, 2025 at 2:51 PM
ERROR: ('0.1052' is not a valid integer value) - Can I use decimal numbers?
Hi, I got this message as error: XML: The returned XML does not match the expected schema. (code: PE233) -- JSON: The returned JSON does not match the expected structure ('0.1055' is not a valid integer value). (code: PE231) That...
Tue, 10 Jun, 2025 at 2:51 PM
Local probe Disconnected
My PRTG server is showing Local probe Disconnected message. I've already tried with NoMacScan registry modification, but with no results. The service PRTG Probe Service hungs in stopping state How can y solve it? Thanks, Regar...
Tue, 10 Jun, 2025 at 2:51 PM
Create a sensor that monitors the total of Multiple Groups
I've looked at both Business Process and Sensor Factory Sensors. Neither appears to work for what I need. I have a group of several devices (Access Points) for our Local Probe, and a similar group of devices for one of our Remote Prob...
Tue, 10 Jun, 2025 at 2:51 PM
Hi all I am trying to setup a few lookups with a range and keep coming up with an error?
I am trying to set a range for a device that returns the values in a negative format here is the lookup so far it keeps returning the error "undefined value returned -520" <?xml version="1.0" encoding="UTF-8&q...
Tue, 10 Jun, 2025 at 2:51 PM
PRTG Web Server Using OpenSSL 1.1.1
Want this feature implemented, too? Please upvote by clicking Thumbs up! User story As a PRTG user, I want PRTG to be more secure Details of user story I have proposed using PRTG as a replacement to Solarwinds Orion NPM. My securi...
Tue, 10 Jun, 2025 at 2:51 PM
Stop running Reports
Hello, is it possible to stop a report that has already been started? because too many sensors were selected due to an incorrect configuration. Article Comments Hello Michel, Thank you for your message. Regarding the gener...
Tue, 10 Jun, 2025 at 2:51 PM
Monitor power consumption from external smart socket
Hello, I have a remote "server" (basically a converted desktop) whose power consumption I'd like to measure and keep track of. Do you know of any smart socket that has power consumption tracking that can be imported into P...
Tue, 10 Jun, 2025 at 2:51 PM
How to play sensor
Hello, In my environment I have more then 300 sensor, some of them are paused because I reached the sensor limit. I want to pause one of them and to play another. It is a syslog sensor it say Paused "(exceeds group sensor limit)"...
Tue, 10 Jun, 2025 at 2:51 PM
ADO SQL v2 sensor: add the possibility to edit/add channels after creation
1) ADO SQL v2 sensor: add the possibility to edit/add channels after creation and other usability issues Problem: we use a single ADO SQL v2 sensor dedicated to monitor some values using ODBC regarding some counters in our ERP business sy...
Tue, 10 Jun, 2025 at 2:51 PM
How to set alarm audio to play continuously until it is acknowledged
Hello Paessler support, I have configured audio alarm when a sensor down successfully in PRTG Window applicartion. However, the audio alarm just plays one time around 2 seconds. IMO, it should be better if the audio alarm play continuousl...
Tue, 10 Jun, 2025 at 2:51 PM
SSO with Ping ID
User story As a PRTG Admin, I want ability to authenticate to PRTG via PingFederate solution from Ping Identity SSO provider. Details of user story Currently PRTG only supports single SSO provider – MS Azure AD. This feature request i...
Tue, 10 Jun, 2025 at 2:51 PM
Reset Sensor Historical Data
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story I need an easier way to clear the historical data for one or m...
Tue, 10 Jun, 2025 at 2:51 PM
API device export
Trying to find a way to export all devices by name with all sensors for each device in a CSV. So we can audit some 1200 devices and over 20k sensors to make sure each device as the appropriate ones. Article Comments Hello, Tha...
Tue, 10 Jun, 2025 at 2:51 PM
Clear channels when cloning a sensor
Today, if you clone a sensor (e.g. from the management view of the device tree), all channels from the cloned sensor get copied over too. This can result in erroneous channels on the new copy. For example, if I create a CPU load sensor on...
Tue, 10 Jun, 2025 at 2:51 PM
PRTG Core server didn't start
After a fresh install of the last Version the prtg core Server didn's start. FIRST MESSAGE BOX: Please wait until PRTG's web Server is running... Connecting to http://127.0.0.1/group.htm?id=0&tabid=1 failed...: Socket Error # ...
Tue, 10 Jun, 2025 at 2:51 PM
webhook into teams
Has anyone got webhooks to work? I see the prtg notifications under the my outlook groups but not being sent to the Teams channel. Article Comments Hello, You'll find articles on how to configure Teams notification here: ...
Tue, 10 Jun, 2025 at 2:51 PM
Containing Administrative Rights in a group
We use Active Directory integration. One group who all share the same AD role have the PRTG admins in it, but also a large number of other users. I have not been able to find a way to make sure the Admin users still have Admin rights whil...
Tue, 10 Jun, 2025 at 2:50 PM
PRTG Server - no SNMP-Response, but SNMP Tester works
Hello, I have an licensed PRTG-Server working in two different networks on the same network interface. I am trying to get informations about an older HP-UPS via SNMP v1. The device is reachable via PING. The SNMP-community/port on the S...
Tue, 10 Jun, 2025 at 2:50 PM
PRTG, SMS Alert
How can I disable SMS alerts? Article Comments Hello, Thanks for contacting us. You can disable the SMS alerts by pausing the Notification Template. You can go to Setup > Account Settings > Notification Templates. In h...
Tue, 10 Jun, 2025 at 2:50 PM
Disk Space notifications
Hi, As part of my daily checks I need to record the disk space on multiple servers. Is there a way to create a daily email notification that would display the disk space on multiple servers in one email notification. I know we can cre...
Tue, 10 Jun, 2025 at 2:50 PM
How can I generate and send a support bundle for my offline PRTG Enterprise installation?
I have a Paessler PRTG Enterprise Monitor subscription license and I run my PRTG server installations offline. I am required to regularly send screenshots of the PRTG Status pages of my PRTG servers to Paessler. How do I generate these sc...
Tue, 10 Jun, 2025 at 2:50 PM
Ssl certificate sensor
Hello, i create a new ssl certificate sensor on a virtual Machine but it sensor not the right certificate. I understand that i need to use Sni but what i need to right there. Where i can see it on my certificate to enter to this row? ...
Tue, 10 Jun, 2025 at 2:50 PM
Make PRTG webinterface inaccessible using IP
I run PRTG on a remote server with a static IP, so if I enter the IP in my browser I end up there. Since I set up a dns record to access the site, and would rather not have random people end up there, I want to make it impossible to reach f...
Tue, 10 Jun, 2025 at 2:50 PM
SNMP Printer sensor with Xerox SC2020
I'm trying to add the SNMP Printer sensor to monitor the toner level for our Xerox printer, but I'm getting this error: "Too Big. It might help to go to the device settings, "SNMP Compatibility Options" and switch &qu...
Tue, 10 Jun, 2025 at 2:50 PM
Running different scripts on sensor error and after exiting the error
Hi. Please tell me if it is possible to use two script files in notifications of one sensor. Example: Sensor server123 is offline when the notification starts the script error.ps1. Sensor server123 online script runs online.ps1 Arti...
Tue, 10 Jun, 2025 at 2:50 PM
Sending JSON on sensor Error.
Hello. Please tell me how you can set up sending JSON when the sensor has an error? Is there such functionality in PRTG? I have sensor configured SMTP&IMAP Round Trip sensor, when an error appears on the sensor, need to send JSON. ...
Tue, 10 Jun, 2025 at 2:50 PM
How to Monitor the Sophos XG WAN Link Status of a Backup Interface
Hello, i have a simple problem. There is a Sophos XG Firewall with two WAN Interfaces. One of them is the main WAN Interface with a Cable. The second one is a backup WAN interface with a mobile backup router. Now there is a problem, that ...
Tue, 10 Jun, 2025 at 2:50 PM
How can I remove the pagenavigation from mapobjects
Hi, we are currently building a map for our office. My coworker and I are a bit (a lot) finicky about the look. So far, I was able to do a few things with the custom css, like vertically align the donut texts and creating custom mapobject...
Tue, 10 Jun, 2025 at 2:50 PM
With Netflow how to retrieve assigned protocol name in top connections
We use netflow with success to monitor activities. I can define a protocol name based on IP or/and port used. We use also API to export information to powerbi We export top talkers & top protocol. But I cannot associate the 2, never ...
Tue, 10 Jun, 2025 at 2:50 PM
PRTG - Debugging SMTP failures for notification email
I just installed PRTG on Windows Server 2008r2, and I'm unable to get email notifications to work. My mail is hosted remotely, not on this server. I have set up Notification Delivery as " Use one SMTP relay server (recommended i...
Tue, 10 Jun, 2025 at 2:50 PM
View all limit values of a sensor - no PRTG administrator
Is it possible, that a read only user can see the set thresholds of a sensor? Article Comments Hello Michel, read-only users can only see the limits as graphic interpretation in the sensor gauges, but cannot open the channel c...
Tue, 10 Jun, 2025 at 2:50 PM
Native Kafka Monitoring
Would like to be able to monitor a Kafka environment without having to hack together the unsupported JMX probe or run a series of load intensive shell scripts. Article Comments Hello David, Thank you for your message. Can yo...
Tue, 10 Jun, 2025 at 2:50 PM
Veeam Backup Job Status Advanced Sensor false state
Hi, we are using the new Veeam Backup Job Status Advanced Sensors and noticed that some of the Jobs are showing a "failed" state. But when I check our Veeam Backup & Replication Console (v11), it shows that everything is OK an...
Tue, 10 Jun, 2025 at 2:50 PM
Why can't I resume (un-pause) a device from the iPRTG interface?
When I am using the iPRTG application on my iPhone, I can pause a device, but I cannot un-pause or resume a device from the interface. I only see the pause button, no play button, and when I click on the pause button, it give me the option...
Tue, 10 Jun, 2025 at 2:50 PM
Adding device comments column to a sensor list
I would like to know if it is possible to add a column to a custom map object that shows the device's comments. So for a list of downed sensors, there would be a column that would display the comments for the device, of which the sens...
Tue, 10 Jun, 2025 at 2:50 PM
Nimble storage and VMware VCSA sensors
Hi, Are there any plans on developing Nimble disk arrays and VMware vCenter Server Appliance (the linux version) sensors? Article Comments Hi there, Currently there are no plans to implement Nimble Storage Sensors. You can how...
Tue, 10 Jun, 2025 at 2:50 PM
output of api/table.json?content=messages contains datetime, is it in GMT/UTC? filter_dstart
I am using api/table.json?content=messages to get the output. the response payload contains api/table.json, is it in GMT/UTC? What will be the timezone of the datetime that is getting returned? If I want to pass filter_dstart param ...
Tue, 10 Jun, 2025 at 2:50 PM
How to monitor Disk Latency on a Linux Server
I need to monitor the Disk Latency on a Linux Server. One way I thought of was to simply copy a large file every time and use how long it took as my measure. Article Comments Hi, you may use the command "iostat" in ad...
Tue, 10 Jun, 2025 at 2:50 PM
VCenter 5 sensor not working - no channel
I have 2 hosts ESX5i with HA enabled. I'd like to monitor virtual machines connecting to vCenter but when i add a VMware Virtual Machine (SOAP) sensor and set proper credentials, i can see all running VMs with status Down, Last message ...
Tue, 10 Jun, 2025 at 2:50 PM
Errors auto discovery interrupted?
Messages that Auto-Discover was interrupted... if not intentional please run again. I am seeing this on many workstations. What would be interuptting them? There is nothing going on in the building most of the time these errors occur. ...
Tue, 10 Jun, 2025 at 2:50 PM
Login on cluster probe
Is it only possible to login on the cluster web-interface with the username whitch is set on the cluster node? I would like to use our login names from the main server. Thanks ! Article Comments Do you mean log in to the failo...
Tue, 10 Jun, 2025 at 2:50 PM
PRTG Application Crashes after upgrade to version 12
After upgrading PRTG from version 9.2 to 12.2, our PRTG application no longer works. The server core log shows this repeating error: DataSync 2: Access violation at address 0041252D in module 'PRTG Server.exe'. Write of address 0...
Tue, 10 Jun, 2025 at 2:50 PM
Is there a way to install a remote probe on a Windows 2000 host?
I have a netweork that only has Windows 2000 boxes. Any way to install a remote probe on those boxes or are we back at our sought after Linux Remote probe on a VM? Article Comments Hello, I'm afraid it's the Linux+VM s...
Tue, 10 Jun, 2025 at 2:50 PM
Monitor GoDaddy Linux Server
I am new to PRTG, so forgive me if this is a stupid question. I have PRTG setup on an IP space at work that does not get out to the internet and for monitoring servers on the same space, it works fine. A web server we use is hosted by ...
Tue, 10 Jun, 2025 at 2:50 PM
sFlow Recommendation and Terminology Questions
Hi All, pardon the simple questions, but I'm still trying to wrap my head around this whole sFlow concept. The objective is to monitor total traffic on around 15-20 IP addresses for billing purposes. I am a little unclear about the te...
Tue, 10 Jun, 2025 at 2:50 PM
Problem "HTTP 400 Bad request" in Google Analytics sensor
Hi, I'm trying Google Analytics sensor. I performed the necessary configuration and returns me the following error message: "The remote server returned an error. (400) Bad Request". I am not using web proxy for this server. ...
Tue, 10 Jun, 2025 at 2:50 PM
Service oriented monitoring
I need a flexible configuration of devices and sensors. It can be called as a monitoring of IT infrastructure. I need to see a map of services, devices and dependencies between them. As a result I will be able to see a comprehensive system ...
Tue, 10 Jun, 2025 at 2:50 PM
Report of servers
How to run a report to show computers being monitored Of to get a list of computers that are monitored Article Comments Please see: List of Devices/Sensors with respective IDs listed How can I get a list of the most recentl...
Tue, 10 Jun, 2025 at 2:50 PM
How to check Qmail status in linux ?
How to use PRTG v12 to monitor Qmail status ? It seems to not much people interest to monitor linux useful tool. So far I felt v12 improve windows support a lot during my review product. Currently only Linux item need to check before reco...
Tue, 10 Jun, 2025 at 2:50 PM
How do I extract an XML file from the netflow tab "toplists"
I want to extract the netflow data, specifically the top lists, in an xml file. Currently I use this link but that doesn't get me the right data: https://***.**.**.***/api/table.xml?content=values&output=xml&columns=datetime...
Tue, 10 Jun, 2025 at 2:50 PM
No such Name (SNMP-Fehler # 2) bei Cisco 1841 Router
I monitoring the interface of a cisco 1841 router in a remote office. After a break of the connection or a reboot of the router, I have sometime the failure No such Name (SNMP-Fehler # 2). The only thing I can then do is, to delete the sens...
Tue, 10 Jun, 2025 at 2:50 PM
config files PRTG v6.1.0.757
Hi, I need to reinstall my PRTG v6.1.0.757 in another machine, how can I export the configuration? Where is the config file of sensors, groups, stmp options....? Best regards, EF Article Comments Hello, please see: Ho...
Tue, 10 Jun, 2025 at 2:49 PM
Exchange Active Directory Topology question
Hello - I'm seeing "unusual" reports on my Microsoft Exchange Topology Service monitor that I didn't have before. I'm not sure if we have a new problem or if PRTG is now collecting data that it wasn't before. Wh...
Tue, 10 Jun, 2025 at 2:49 PM
IP on Blacklist hostname resolution problem
Hello, I added the IP on Blacklist Sensor to one of my hosts, which already has multiple sensors working correctly. The following error message is shown: This is usually a temporary error during hostname resolution and means that the lo...
Tue, 10 Jun, 2025 at 2:49 PM
comparing 2 channels using Sensor Factory
HI, How do i compare the values of two (or more) channels in the Sensor Factory and alert if they return different numbers. Details: I have a checksum that runs on a database table, it returns a number, this checksum runs on what shou...
Tue, 10 Jun, 2025 at 2:49 PM
Re-trigger remote probes update
After upgrading PRTG to version 12.1, all 33 of our remote probes tried to upate at the same time, this saturated our internet connection and caused most of them to fail. Now we have about 25 remote probes with status "Manual update ...
Tue, 10 Jun, 2025 at 2:49 PM
Custom sensor
I've downloaded a custom sensor called "ExternalIP.exe". Then what should I do? I have copied this file to the folder of "Sensor System" but I cannot find the relevant sensor during carrying out the add sensor proce...
Tue, 10 Jun, 2025 at 2:49 PM
Monitor when .exe starts
I know you can monitor when a .exe is running or not and if it is not running it will alarm. How can I setup a sensor to alarm when an .exe is running and when it is not running the status would be green. Article Comments This ...
Tue, 10 Jun, 2025 at 2:49 PM
Monitoring traffic by ifDescr OID
Is it possible in PRTG Network Monitor to monitor SNMP traffic by ifDescr OID or ifAlis OID and NOT by ifIndex? ifIndex constantly change and messes up monitoring when agent gets rebooted. Article Comments what device are you mo...
Tue, 10 Jun, 2025 at 2:49 PM
How to summarize some graphs
Hello, I'm searching how I can to summarize some traffic graphs to one "total" graph. Is there any way to do this? Article Comments Hi, you might want to have a look at the Sensor Factory Sensor for this purpose...
Tue, 10 Jun, 2025 at 2:49 PM
LineBreak
How can I enter LineBreaks in my message content? Article Comments Hi, please note that PRTG is only the sender of the message. Line breaks have to be interpreted by the recieving program. Most mail programs should recognize th...
Tue, 10 Jun, 2025 at 2:49 PM
Service oriented monitoring 2
I need a flexible configuration of devices and sensors. It can be called as a monitoring of IT infrastructure. I need to see a map of services, devices and dependencies between them. As a result I will be able to see a comprehensive system ...
Tue, 10 Jun, 2025 at 2:49 PM
Down Ended vs UP?
When I get an e-mail notification that says "Down Ended" does that simply mean that the down condition has cleared? Essentially saying that the sensor is back up? Article Comments Hi, no, the "Down ended" me...
Tue, 10 Jun, 2025 at 2:49 PM
12.2.1.1973 - problem with wmi sensors
Since the Update on the new Version. I have trouble with some wmi Sensors that stays on unknown. Also if I try to do a "check Now" it stays on Unknown. Especally the "Disc Queue Length"-Sensor doesn't work. Is this a...
Tue, 10 Jun, 2025 at 2:49 PM
ARP table or route table
How can we get the ARP table or route table of the unit under monitoring by using the SNMP function. Compare with the other monitoring program available on the markets, most the them can show the us the arp , route table as well as the IP a...
Tue, 10 Jun, 2025 at 2:49 PM
AutoUpdate stalled
Autoupdate has stalled on: Update download in progress... 71 of 89 MB I am upgrading to latest version from 9.2.0.1296 Article Comments Hi, if the auto update does not work, please perform a manual upgrade instead. Please dow...
Tue, 10 Jun, 2025 at 2:49 PM
Adding New Users, login fails
new user, login, fail Added new user with user name and password. Getting the message: Your login has failed. Please try again! - User is active. Article Comments Hello, are these users coming for an Active Directory integrati...
Tue, 10 Jun, 2025 at 2:49 PM