kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

How i can make y-axis minimum to zero and max to auto adjust ?
I am monitoring traffic through snmp sensor. The traffic on the port varies from 2Gbps to 4.5Gbps. If i set the axis to auto the graph seem to be very viered. How i can adjust minimum to zero and maximum to auto adjust, as may be the traff...
Tue, 10 Jun, 2025 at 2:41 PM
Sub-interface traffic
Hi, I am trying to monitor the bandwidth traffic across a sub-interface off the DMZ port. Using the latest copy of Paessler I can setup snmp monitors on both the DMZ and sub-inteface but only the DMZ will pick up the bandwidth stats. Th...
Tue, 10 Jun, 2025 at 2:41 PM
Monitor dynamic snmp channel
Hello, I created a sensor using an imported OID library for a TrippLite UPS. One on the sensors is "ups alarm descr". When there is an alarm present, this channel exists and the data is a string with the alarm status (i.e. "...
Tue, 10 Jun, 2025 at 2:41 PM
How to make live graph for last 24 hours in Dash board?
I am trying to develop a dash board with traffic graphs. In the available option to make a live graph is only showing last two hours. I am interested to make a live graph for last 24 hours. Example if right now its 10:00AM the graph should ...
Tue, 10 Jun, 2025 at 2:41 PM
File Monitor Oddity
Hi, I have two folder sensors acting strangely. If I have "Check of File Ages" set to "Do not check," PRTG properly retrieves file ages. However, if I set it to "Show Error if older," the sensor does not retr...
Tue, 10 Jun, 2025 at 2:41 PM
Errors in Web Stress Tool
Hi, We have been running the Web Stress Tool against our Coldfusion Web Application. We are running the WST from a Client machine on our local network, hitting a test version of one of our web-sites which sits on a server of equal spec as...
Tue, 10 Jun, 2025 at 2:41 PM
netflow reporting
is there a way for me to analyze netflow data other ways than via toplists? ie excel pivot from external datasources (prtg) I want to filter look at a days traffic. not only 15 minutes.also I need to filter out certain ip ranges. A...
Tue, 10 Jun, 2025 at 2:41 PM
Wishlist: Zoom-Level Option for Google-Maps
There seems no Zoom-Level Option for the Google-Map Feature now. We don't have Buildings in different countries, we have for example, 4 Buildings near 30m distance, so at the moment you can't see where exactly is which Building (wi...
Tue, 10 Jun, 2025 at 2:41 PM
New Installation problem
I am receive the following message when trying to reset the core service in the administrator " PRTG core server could not be stopped: Acces is denied". I can stop the service using the service.msc. This is a new installatin o...
Tue, 10 Jun, 2025 at 2:41 PM
Change license key
Customer did not have their actual license key when the software was installed, so we used a trial key. How do we change from the trial key over to the customers license key? Article Comments Hi, please install the commercial...
Tue, 10 Jun, 2025 at 2:41 PM
What antivirus exceptions should be in place for PRTG?
Need to know what folders/files/services I need to exclude from real-time protection so the antivirus product I am using doesn't affect the performance of PRTG. Thanks for any help you can provide. Article Comments Hello, ...
Tue, 10 Jun, 2025 at 2:41 PM
Windows Performance Counters
Hi, how do I monitor a specific windows performance counter value? For example, I would like to monitor 'Avg. Disk sec/Write counter' value... I' ve checked the knowledge base but couldn' t find any way. Thanks in advance. ...
Tue, 10 Jun, 2025 at 2:41 PM
How do I change email encoding type
I need to change the email encoding type. Currently it is defaulted to UTF-8, but due to the technical limitations on the other side of an automated system in our NOC I need to change the encoding type to us-ascii. I searched the install di...
Tue, 10 Jun, 2025 at 2:41 PM
SNMP sensors on probe device after update
After updating from Version 9.1.3.1793 to Version 9.1.3.1840 all the SNMP sensors of the probe device do not working anymore. Last messsage is "No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, communi...
Tue, 10 Jun, 2025 at 2:41 PM
transfer installation from 32bit Windows 2003 to 64bit Windows 2003
Which steps are necessary to transfer an installation from Windows Server 2003 32bit to Windows Server 64bit ? Article Comments Hi, please see this article for detailed instructions. Best regards Oct, 2012 - Permalink
Tue, 10 Jun, 2025 at 2:41 PM
how to set up dependencies between 2 servers?
I would like to set up at least 2 dependencies per device (i dont know if this is possible), however i was trying and didnt work for me. I have the "server x" which is the actual physical host, this server restarts after the updat...
Tue, 10 Jun, 2025 at 2:41 PM
Can the Parent/Child dependencies be tweaked?
We are running PRTG version 8. We have Parent/Child dependencies set up where all Child Sensors on a Device will pause once the Ping Sensor (Parent) enters into a DOWN state. This works as expected, however, the Child Sensors don't get ...
Tue, 10 Jun, 2025 at 2:41 PM
Monitoring a remote SIP server
Hello, From what I understand, the current SIP sensor aims at monitoring an internal SIP server. Is there a way (or is there a plan) to monitor a remote SIP server? Thank you Nicolas Article Comments You should be able to monito...
Tue, 10 Jun, 2025 at 2:41 PM
How can I find out which MIB-Files I have to use for a specific hardware and how can I troubleshoot
I have a Cisco AP1242AG AccessPoint which I want to monitor with PRTG. So I downloaded the concerning MIB-Files for the AP here: ftp://ftp.cisco.com/pub/mibs/supportlists/c1240/c1240-supportlist.html First of all I need to know which ...
Tue, 10 Jun, 2025 at 2:41 PM
traffic monitor
Hi, I've just intalled the evaluation copy of PRTG, I just want to know the topology for the installation in my particular case. I have a LAN-LAN link between my corporate offices and a warehouse, as it is a lan-lan link I don't hav...
Tue, 10 Jun, 2025 at 2:41 PM
AWS Sensor Channels
Within EC2 there is the ability to create custom metrics from your instance that can be monitored in CloudWatch. Is there a way to get these additional metrics(disk space utilization, etc...) setup as channels for my AWS sensors? Ar...
Tue, 10 Jun, 2025 at 2:41 PM
2 Questions for Maps
Hi all, I need to know 2 things in the Map Desinger area: 1. If I add a geo map, how can i show multiple devices on it? 2. I am using live graphs (small Fonts) to monitor response times of SQL queries. Often these queries take longer ...
Tue, 10 Jun, 2025 at 2:41 PM
Delete Sensor Types from devices
I would like to mass remove sensor types from devices that I do not find useful is there a way to do this? for instance - remove all IIS Sent Files Sensor from all webservers Article Comments Hi, you can select sensors by t...
Tue, 10 Jun, 2025 at 2:41 PM
How to configure a sensor to monitor the / var directory on Linux Server?
Hi I need to create a sensor that monitors the directory / VAR on a Linux server. How do I? Article Comments Hi, what precisely do you want to monitor in /var? The size? Best regards Oct, 2012 - Permalink
Tue, 10 Jun, 2025 at 2:41 PM
HTTP Content Sensor
Does it means that the websever being monitored must return data like [].If so ,the http content sensor is not flexible. If not can you show me an url that could be used to "http content sensor",thanks Article Comments ...
Tue, 10 Jun, 2025 at 2:41 PM
Unknown Drives Showing in WMI Disk Free
The system being monitored only has two partitions/drives (Windows Server 08) along with a USB drive currently attached as well as hidden boot/testing/recovery partition. PRTG however is reporting 8 Disk, C:, D:, F:, M:, N:, Q:, X:, Z:. Of ...
Tue, 10 Jun, 2025 at 2:41 PM
Change state of custom sensor on AIX
Hello, we maid a custom ssh script to test a process's memory : ------------------------------- PROC=$1 GROUP=$2 if [ $PROC = j2ee_PD900 ] then CPU=`ps auxww | grep $PROC|grep $GROUP|grep -v grep | awk '{print $3}'` else CPU...
Tue, 10 Jun, 2025 at 2:40 PM
Probe GID deletion for creating a system image for distribution
Hello, I want to create a system image so that I can simply distribute the same system to mulitiple, like more than 100, machines. After applying the image, PRTG probes should have different GID in order to monitor them. How can I configu...
Tue, 10 Jun, 2025 at 2:40 PM
Problem with blacklist server after update
After upgrade to version 12.3.1.2420 (new sensor for blacklist), I have problems with various blacklist server (zen.spamhaus.org, b.barracudacentral.org, ...). Errormessage: Error checking zen.spamhaus.org, Der angegebene Host ist unbekan...
Tue, 10 Jun, 2025 at 2:40 PM
SNMP problems on Juniper cluster
Seems that when running various versions (11.2R7.4 and 11.4R4.4, so far) on a 240H cluster, SNMP doesn't work properly and starts spitting out 'noSuchObject' errors on perfectly valid queries like when querying the interfaces MI...
Tue, 10 Jun, 2025 at 2:40 PM
Is it possible to update current sensor's names with the new name template?
There is a need to change default generated sensor's names (([port]) [ifalias]) to another format (([ifname]) [ifalias]) without renaming it manually. Parameter "Port Name Update" was changed to "Automatic sensor name upd...
Tue, 10 Jun, 2025 at 2:40 PM
Login using TACACS instead of local accounts
Hello, I have looked in the manual and on the website, but cannot find an answer. Is authentication via TACACS+ supported for logins to the PRTG Network Monitor , and if not, is it in the pipeline for future deployments? Thank you ...
Tue, 10 Jun, 2025 at 2:40 PM
HTTP showing errors even though the page is available
Suddenly our HTTP sensors start showing errors even though the page behind it is fully available, they didn't show this during busy times at night when there is more trafic. RAM/CPU aren't close to their max and theres nothing in th...
Tue, 10 Jun, 2025 at 2:40 PM
qos not detected
i have installed the remote probe but my qos on core server did not detected whats seems to be the problems Article Comments Hello, please upload some pictures showing the issue. best regards. Oct, 2012 - Permalink
Tue, 10 Jun, 2025 at 2:40 PM
My program to probe link
I believe the best way to send data from my probe-computer-situated program to the probe software is sending of Windows messages. My program receives data from a USB-thermometer and sends that data to PRTG. Why shoud I build SNMP server? Wh...
Tue, 10 Jun, 2025 at 2:40 PM
VMware Virtual Machine SOAP sensor failure since Windows Update. What to do?
I get the following error "The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel" Article Comments Windows and Weak Certificates The Windows Update KB2661254 disa...
Tue, 10 Jun, 2025 at 2:40 PM
Can I change the source of historical graphs?
I would like to change the src parameter of the historical graphs that are generated to use absolute paths instead of relative. For example: Changing the following line - <img class="prtgchart load" onload="$(this).r...
Tue, 10 Jun, 2025 at 2:40 PM
HTTP sensor, use XML in POST
I need to post xml to a webpage to get a result. But I'm not allowed to enter the XML POST data, because it contains < and >. Is there a way around this? Article Comments Hi, this is not possible in the actual stabl...
Tue, 10 Jun, 2025 at 2:40 PM
Active Directory User Logon Reports
Can I manage AD Source in PRTG to see Active Directory User Logon Reports? I'm concerned to see hsitory of users logged through AD Account on a network? Article Comments Hello, I'm sorry this is not possible with PRTG....
Tue, 10 Jun, 2025 at 2:40 PM
How do you remove accounts from iPRTG app for iPhones/iPads?
I recently changed the DNS and IP on the server running PRTG, so now the old account I had setup in iPRTG is useless, and had to create a new account with the new settings. And I'm unable to remove/delete the old account off my iPRTG a...
Tue, 10 Jun, 2025 at 2:40 PM
How do I monitor run services ex. httpd services by using snmp
I need to chek run services in my server for ex. httpd service, and the state of services will be shown in a dashboard. Is snmp can be used to monitor services? and how to configured the snmp? thanks. Article Comments Hi, assu...
Tue, 10 Jun, 2025 at 2:40 PM
Error reading response: missing /prtg
I am monitoring a number of VMware hosts with PRTG (build 12.3.3.2855). The VMware devices are monitored by a remote PRTG probe in the same site (and IP subnet) as the VMware hosts. I am decommissioning the server the PRTG probe is insta...
Tue, 10 Jun, 2025 at 2:40 PM
Bad monitoring of vmWare SOAP vms
My environment has multiple vCenter servers, with each vCenter instances having 4-7 ESXi hypervisors, and each vCenter instance has about 50-100 guests. I can detect all of the vms from my probes, and I can monitor them individually, but ...
Tue, 10 Jun, 2025 at 2:40 PM
Auto discovery snmp and mac address
Hi there, I've been using PRTG to monitor a reasonably large network which is growing at a fast rate. Every week we add more devices to PRTG as were notified however every month when we go through the network with a fine comb and disco...
Tue, 10 Jun, 2025 at 2:40 PM
Reverse sensor - alert when an IP responds to ping
I have a need to monitor an IP address at a DR site. By default this IP is unreachable unless the main site goes down (through the magic of BGP routing). I'd like to have a "negative" ping sensor that is green when there...
Tue, 10 Jun, 2025 at 2:40 PM
AJAX Request Failed PE1001
I'm trying to add SNMP sensors to an APC UPS device from "SNMP APC Hardware" sensor type when I receive the error shown above in the lower right corner of the screen. This error occurs whether I attempt to add the sensor throu...
Tue, 10 Jun, 2025 at 2:40 PM
Traceroute sensors waiting for mutex (code PE035)
I have multiple traceroute sensors in the error state "Timeout caused by wait for mutex (code: PE035)". This is a surprise because these are not custom/exe sensors, but the standard traceroute sensor provided in PRTG. I can'...
Tue, 10 Jun, 2025 at 2:40 PM
DOWN Sensors XL
How i'm able to create a DOWN Sensors XL data table? I want to create a map to our big TV in our department, but i cant find DOWN Sensors XL and WARNING Sensors XL. How to create a XL object? Or how to edit the existing? Any suggest...
Tue, 10 Jun, 2025 at 2:40 PM
check download files from http
i have some url then i enter him i get notification to download some file. how can i monitor thet this file start downloading? Article Comments Hi, you might use the HTTP Advanced Sensor and point the same directly to the file ...
Tue, 10 Jun, 2025 at 2:40 PM
I have a computer on which the search function doesn't work (prtg 12.3.3.2855)
I have a single computer (my personal laptop). the search function never completes (get continuous circles) showing searching monitoring database, objet id, documentation. It does the same in ie, chrome, or firefox. It works on all othe...
Tue, 10 Jun, 2025 at 2:40 PM
Problem with SSH key-based authentication
Hi, I have successfully added a new Linux device, configured SSH with public key authentication, and added a few SSH-based sensors (meminfo, load average, etc). The sensors were responding successfully but then for operational reasons I...
Tue, 10 Jun, 2025 at 2:40 PM
RDS Database monitoring with Cloudwatch Sensor
How do you configure the cloudwatch sensor to monitor a RDS database? I have entered the AWS access ID and secret access keys, selected the Relational Database Service (RDS) from the list of options, selected the correct region, and enter...
Tue, 10 Jun, 2025 at 2:40 PM
WMI Printer Sensor
Since upgrading from 12.2.2.2211 to 12.3.1.2420 we now see more information on the WMI Print Queue Sensor than previous, which is great - however, we are now seeing many printer sensors show as down for being low on toner, out of paper, etc...
Tue, 10 Jun, 2025 at 2:40 PM
How to activate path-jitter of IP-SLA on PRTG v8.3?
Hello, I've seen "path-jitter" in Cisco IP-SLA is supported in V8.3 and set up the trial version of v8.3 before upgrading our production server, but PRTG v8.3 doesn't automatically pick up the type of operation and only ...
Tue, 10 Jun, 2025 at 2:40 PM
Will the current license remain when I upgrade from Version 8 to Version 12?
I am looking to upgrade from Version 8 to Version 12. Will my license stay the same? Article Comments Yes, it will. Oct, 2012 - Permalink
Tue, 10 Jun, 2025 at 2:40 PM
Upgrade PRTG
We need to upgrade from 9 to 12, kindly tell will this be a free upgrade or paid. Article Comments Hi, the update is free when you have valid maintenance. You may check the same in your customer account. Best regards Oct, ...
Tue, 10 Jun, 2025 at 2:40 PM
ASA netflow vs. snmp statistics
Hi, I´m reading the bandwith information on my ASA 5510 8.2.(5) outside interface with snmp and when I take historical data for the last 24 hours I see a total volume of 7.6Gb. I also send netflow (9) data from my ASA to PRTG with a ACL...
Tue, 10 Jun, 2025 at 2:40 PM
Print Sensors show as down
After upgrading to 12.3.3.2855 every one of our printer sensors shows as "down" with the following message - External EXE/Script did not return a response (code: PE087.) This was not a problem and all was working prior to upgrade....
Tue, 10 Jun, 2025 at 2:40 PM
Monitoring Hyper-V 2012 vm's?
Testing out Hyper-V 2012 and added a hyper-v vm sensor - it detected the 1 vm I have on the 1 host but returns "The specified class is not valid". Is this a 2012 thing? Works fine with my 2008r2 Hyper-V servers. Thanks! -Andr...
Tue, 10 Jun, 2025 at 2:40 PM
Maps How to show the dashboards for Group not ROOT
Hi All, I am planning to give access to customers to their devices. The dashboard should have 2 days and Live data report of all the senseors. Am trying to configure MAPS to provide only dashboard related to those groups ( Where the cus...
Tue, 10 Jun, 2025 at 2:40 PM
Can't use SNMP Linux disk free
We have SNMP installed and configured on Ubuntu systems, we can use the Paessler SNMP lib to monitor via SNMP. However, this lib only monitors the total and used disk space, and we want to know the total free space straight away. So we cho...
Tue, 10 Jun, 2025 at 2:40 PM
Could not connect to database: Database Server Error: #08S01Bad handshake
PRTG couldn't trace MySQL Data using SQL-Expression which from Linux OS (Centos). Hook up to Windows based MySQL, PRTG is able to track MySQL but not in any Linux platform. However, PRTG is able to track SNMP traffic without an issue. ...
Tue, 10 Jun, 2025 at 2:40 PM
Public Facing PRTG
Greetings, Would it be recommended for the PRTG login screen to be public facing on the Internet? I would imagine this is not recommended but wanted to see what the official stance is on this, if people often do it, etc. Article ...
Tue, 10 Jun, 2025 at 2:39 PM
Access Not restringed to PRTG 9
Hi, We are now working with PRTG 6 and we are purchased the PRTG 9. In PRTG 6 we have the url of PRTG visible for users only in http://192.168.x.x:80. In PRTG 9 we try the same, but always appears the login page. It's possible to elimin...
Tue, 10 Jun, 2025 at 2:39 PM
When will 64bit version will be stable
Hi, We want to design a PRTG infrastructure, we want to monitor a lot of servers (150 to 200 servers). Because we want to have a redundant(failover) architecture we can only use 1 core and 1 failover server. Because of the 3GB limitation ...
Tue, 10 Jun, 2025 at 2:39 PM
Can I change the polarity of the sensor dependency?
The sensor dependency setting is great if you want to pause sensors based on another sensor going down. However, I want to do it the other way around! I am using an HTTP sensor to check the status of a web server and if it goes down I wa...
Tue, 10 Jun, 2025 at 2:39 PM
Sensor with more than one value
Can I create a sensor which would take two numbers from custom SSH script and draw them both in Live Data? For example, I want to monitor Asterisk server, and I want to see in one graph both SIP and IAX peers online. Article Comment...
Tue, 10 Jun, 2025 at 2:39 PM
Suggestion for measuring available bandwidth
Where there is a remote probe could Paessler add an option where at a specified time every day the core server generates 3MB (suggested value) of traffic to the remote probe. On completion the remote probe then generates a similar traffic b...
Tue, 10 Jun, 2025 at 2:39 PM
PRTG using SNMP on Lancom 1711+
I have an Lancom 1711+ that i like to read out using the SNMP protocol. I tried almost anything but i do not get the Lancom to use with SNMP. i already downloaded the MIB file and converted it to the oid file and imported this in the PRTG ...
Tue, 10 Jun, 2025 at 2:39 PM
blinking green
why does the tray icon blink greeen where there are no alerts, no todos, and no log enties. i've even set the tray not to blink unless there is an alert. please advise. Article Comments maybe there are new ToDos? Oct, 20...
Tue, 10 Jun, 2025 at 2:39 PM
SNMP -2003 Occasional Error
I have a campus area network with 10 Ubiquiti Stations served by a common Access Point. All Stations receive signals in the -56 to -70dbm range. Several of the "best" signal Stations hiccup 1-2 times a day with a SNMP -2003 err...
Tue, 10 Jun, 2025 at 2:39 PM
syslog Sensor Einstellungen
Guten Tag, Wir benutzen bzw. testen die free Version mit 50 sensoren. Darunter auch den syslog sensor für einen einen WLAN Controller zur Überwachung. Dort werden syslog Meldungen zur überwachung an einen server übermittelt wo darauf prtg...
Tue, 10 Jun, 2025 at 2:39 PM
qos one way parameters
hello trying to set up qos one way sensor between 2 different lans in out network there are routers, fw and different vlans between the core to the remote probe. while using the recommended parameters of 1000 packets, 20ms between 2 packets...
Tue, 10 Jun, 2025 at 2:39 PM
License Key area greyed out.
Unable to install Licence key due to the the key area being greyed out. it was previously setup using 30 day trial. what do you recon Article Comments Hi, please log in to our Customer Portal and download the latest commerc...
Tue, 10 Jun, 2025 at 2:39 PM
how to solve The negotiation of host key verification algorithm is failed
PRTG is installed on a windows server 2008 R2, and I am monitoring a linux (centos 5) device for load, meminfo and diskinfo. I am using private key to authenticate and have used the method described here : https://www.paessler.com/knowledg...
Tue, 10 Jun, 2025 at 2:39 PM
Public Map Issues
In the last few revisions of PRTG, my public maps no longer load. The browser sits at "loading ... (0S)" and the map never appears. This is happening on 2 installations based out of alternate datacenters, one of which is a fresh...
Tue, 10 Jun, 2025 at 2:39 PM
Can I temporarly use my license on a second server
I am planning an update of my PRTG 8 to PRTG 12. For this I installed a new server (actually test server) which I would then take productive when all tests are done. The actual (old) server will then be removed. As actually my test serve...
Tue, 10 Jun, 2025 at 2:39 PM
Enterprise Console Logo?
Im part of an MSP providing monitoring services for a series of clients. Ive got the web portal set via the guides for CSS. Id like to use the Enterprise console for system demos, but the PRTG logo slapped all over the interface. Do you ...
Tue, 10 Jun, 2025 at 2:39 PM
Remote-Probe Upgrade from v9 to v12
We are using PRTG v9 with Remote Probes also on Windows Server 2008 R2, now we would like to upgrade to v12. For this, we evaluating the upgrading-process on non-productive Systems. The Core Server is still updating well, also the remote P...
Tue, 10 Jun, 2025 at 2:39 PM
Netflow from multiple routers
When I enable net flow for multiple router using the same UDP port 9993 the collection stops to work, once I change the port of one of the routers to 9994 the collection resumes. Christian Lamparth Article Comments Hello, doe...
Tue, 10 Jun, 2025 at 2:39 PM
Feature Request - Compare sensors
When trying to diagnose a problem I often try to compare several sensors. For example, several ping graphs, a jitter and traffic sensor etc. If there was some method to drag several sensors onto a "compare" button or something s...
Tue, 10 Jun, 2025 at 2:39 PM
PRTG console stops responding.
Upgraded to stable 64 bit version and am running on Windows 2008 server 64 bit. It appears that the PRTG console becomes unresponsive after some time and it is consuming almost all available memory on the server. When we restart the Core Se...
Tue, 10 Jun, 2025 at 2:39 PM
PGRT - IP SLA Jitter - Cisco 2911 IOS15.2
I have read some of the other questions but still not found an answer, I am looking to capture Jitter on my PRTG and I have setup the router as required but I am unable to get PRTG to capture the traffic on my Cisco 2911. I am running ...
Tue, 10 Jun, 2025 at 2:39 PM
Problem with Powershell Return Value
Hi, i'm trying to get get PRTG to execute a Powershell Script to return the number of unregistered XenDesktops. The Script is working without PRTG but wihin PRTG i only get an error message. The weird part is that the Error Message ev...
Tue, 10 Jun, 2025 at 2:39 PM
Whats the cost to upgrade PRTG?
We are currently using PRTG Network Monitor 2500 and ran out of sensors. what are the costs to upgrade? Article Comments Please contact sales@paessler.com to get a personalized quote. Oct, 2012 - Permalink
Tue, 10 Jun, 2025 at 2:39 PM
what is icmp message in sensor
what in shoot ptrg , its showing icmp message in , icmp messge out sensors , how to use this sensors to rectify network problems Article Comments What precise sensor are we talking about? ICMP is a protocol, part of the Inter...
Tue, 10 Jun, 2025 at 2:39 PM
Active Directory login not working for new users
Any new AD user cannot login to the PRTG WebUI. Is there a way to fix this? Article Comments Hello, just to check, the according Active Directory user group is linked with a PRTG User group already, and a newly added user (in...
Tue, 10 Jun, 2025 at 2:39 PM
Network device backup and map feature request
Hi, I'd like to do 2 feature request for prtg. 1. Network device backup feature, atleast Cisco, HP, Extreme, Juniper and H3C (Now HP). 2. Better map creation (ex. Zappix) and maybe possibility export/import from/to Visio. Regads...
Tue, 10 Jun, 2025 at 2:39 PM
reset sensor historical value
Hello, I need to reset the values ??of some sensors within a particular period. I have to cancel the false down that distort the historical reading. You can enter special commands with a value in the database? If so, how? Thank you, bes...
Tue, 10 Jun, 2025 at 2:39 PM
Netapp system health sensor
i wanted to know i put the sensor and the max disk space limit come to 100% so sensor stop check other chanel's, so can i stop for a while check this chanel, so i will know if maby chanel of cpu failed or some other chanel? Art...
Tue, 10 Jun, 2025 at 2:39 PM
OID Mib CPU Switch 3com Baseline
Hello everyone, I need monitor my Switch CPU load of the 3Com Baseline Switch 2948-SFP but I don't know what is the OID Mib for this issue. I've tried with auto-discovery but doesn't work. anybody does know about what is ...
Tue, 10 Jun, 2025 at 2:39 PM
How can I use width percentage instead of Pixels in maps
I want to be able to specify 90% width and 75% height for a map. Is this possible? Article Comments Hi, may you please elucidate? 90% and 75% of what? Best regards Oct, 2012 - Permalink When the map is to be viewed in ...
Tue, 10 Jun, 2025 at 2:39 PM
Map designer top 10 group graph
I want to monitor the bandwidth coming out of multiple switches using a custom map. The idea is to monitor every port for each switch using a graph and always display the highest utilized port first. so for example i have a 24 port switch a...
Tue, 10 Jun, 2025 at 2:39 PM
List Sensors by Notification
Is there any way to get the list of sensors that use a certain notification. thanks, John. Article Comments Hi, I'm afraid this is not possible exactly. You may use the cross reference function of PRTG but this will only ...
Tue, 10 Jun, 2025 at 2:39 PM
Error during working in PRTG
After the update to the most recent version of PRTG iam getting this error: Connection with PRTG Server has been lost. URL:/api/public/testlogin.htm failedtwice(PE1114,timeout,timeout) Iv tryed to find out what is going on in the logs...
Tue, 10 Jun, 2025 at 2:39 PM
WMI Sensors stopped to work with error: 80070005
1. Updated to version 12.4.5.3165. (10/30/2012 1:44:11 PM) 2. Windows sensors (against windows server 2008 R2 web edition) stopped to work (no changes have been made on server that we monitor) with the message Connection could not be esta...
Tue, 10 Jun, 2025 at 2:39 PM
How to use the device IP / DNS name in a HTTP XML/REST sensor url?
The answer at https://kb.paessler.com/knowledgebase/en/topic/22323-how-do-i-wildcard-the-device-ip-name-in-an-http-advanced-sensor-s-url#reply-65683 states that if you use http:/// the name of the device will be used in the sensor url, but ...
Tue, 10 Jun, 2025 at 2:39 PM
Is there a way to "preload" Active Directory members?
I am switching my configuration to a, hopefully, "pure" Active Directory driven setup (running 12.3.3.2855 for now will be updating to the latest build shortly). The problem I am encountering that notifications are not being send...
Tue, 10 Jun, 2025 at 2:39 PM
Can I use placeholders in sensor settings?
I want to clone the same sensor across 5 different servers (nodes in a load-balanced cluster). Each server is configured as a device. What I basically want to do is create an HTTP Transaction sensor that uses URLs like: http://www.mysit...
Tue, 10 Jun, 2025 at 2:39 PM
find rogue devices?
i would like to find out if anyone is plugging in their personal devices in my network using prtg. is that possible. Article Comments what exactly do you mean by plugging in their personal devices in my network Nov, 2012 ...
Tue, 10 Jun, 2025 at 2:39 PM