kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Restarted PRTG Server - Nothing works
I had to shutdown and move my PRTG VM so that it could move hosts. It hasn't lost connectivity etc. But now it won't bring up an sensors at all? They're all just sitting on a "?" state. I've tried restarting the ...
Tue, 10 Jun, 2025 at 2:22 PM
Are there any options to compress PRTG files for backup purposes?
I ran into this question because i have not see the compression option for PRTG, and i happen to do a backup for all the files a few days ago. All the files come up to 36 GB uncompress data, which is a huge amount of disk space. Thanks i...
Tue, 10 Jun, 2025 at 2:22 PM
monitor a tomcat app
What sensor should I use to monitor a tomcat app and a blocked or when I return a specific error, you can restart the webapp. Article Comments Hi, there is no native sensor to monitor tomcat apps. When you are using the server ...
Tue, 10 Jun, 2025 at 2:22 PM
Grey (no data received) sensors
Hi, We use PRTG with big number of sensors. Very often some of them (usually for specific server - that includes ping as well) are reporting Grey (No data received since...) status. Usually server reboot is fixing this problem but many se...
Tue, 10 Jun, 2025 at 2:22 PM
Using custom image with Map Designer
Is it possible to associate a custom image with an object from the device tree in the Map Designer? Article Comments hello, you can use your own images as described here: https://kb.paessler.com/knowledgebase/en/topic/8043-...
Tue, 10 Jun, 2025 at 2:22 PM
Demo EXE - Returns number of files in folder (parameter).exe what parameters do i need to use?
Hi, I am trying to use the 'Demo EXE - Returns number of files in folder (parameter).exe' exe to bring back the number of files in a folder, but i am unsure of what parameters to use ie to specify the folder path etc? Could some...
Tue, 10 Jun, 2025 at 2:22 PM
Increase font size in maps in 13.2.3
Hello, Can anyone tell me how to increase the font size in maps in the latest release. I use to use this on customerstyles: .top10listcontainer td,.top10listcontainer th, .top10listcontainer td div,.top10listcontainer th div { font-s...
Tue, 10 Jun, 2025 at 2:22 PM
Map add to device
I looking for to add a own map to a device. Example i have a floor map. You can see in the floor map the devices (wireless). I would like to add the location of the wireless in prtg to the see where the device are. I have add maps but i wou...
Tue, 10 Jun, 2025 at 2:22 PM
How do I monitor a service on a server
I would like to monitor a particular service running on a server. Is this possible? Article Comments To monitor a service on a server, you can use the sensor "WMI Service Sensor". You would create this sensor on the d...
Tue, 10 Jun, 2025 at 2:22 PM
create device child group
Is it possible to create a group underneath a device to allow me organize my sensors? Article Comments No, it's not possible to create a group underneath a device. See object hierarchy: https://www.paessler.com/manuals/prtg/...
Tue, 10 Jun, 2025 at 2:22 PM
Sensor Factory threshold trigger
I have sensor factory in my PRTG, it's collective sensor of how many connections going to my Proxy device, separated by Virtual IP. So I have set threshold trigger between certain number of connection, but i kinda hope will get Web/Soun...
Tue, 10 Jun, 2025 at 2:22 PM
Check Mark Boxes
When I have our probe page setup, there are check mark boxes for good flows, error flows, and other alarmed flows. I've attempted taking the check mark out of good flows so that when errors occur it would be more visible, but after an ...
Tue, 10 Jun, 2025 at 2:22 PM
Toplist stopped working, toplist buffer at 500
Toplist stopped working, under PRTG Status it says : Toplist buffer 500 (1117 dropped) How can I clear the Toplist buffer ? Because I've reduced all the netflow Toplists, pauzed all the netflow sensors, cleared cache, restarted all prob...
Tue, 10 Jun, 2025 at 2:22 PM
Largest PRTG installation
What is the largest PRTG installation / implementation out there? What is the biggest one you have ever encountered? Number of Sensors Number of Probes Numer of Clusters (Failover Nodes) Number of Reports Number of Maps Just...
Tue, 10 Jun, 2025 at 2:22 PM
My IP on DNS Blacklist sensor does not work anymore. What can I do?
My IP on DNS Blacklist suddenly stopped working. The last message says that there is an “error checking dnsbl.njabl.org” and that the host is unknown. Why does this happen and how can I get this sensor back to work again? Article Co...
Tue, 10 Jun, 2025 at 2:22 PM
historical report problem
hi Dear Support i sat my user time in (am,pm) mode when i try do get historical report from any sensor (ie form 7:00 am to 5:00 pm) system show incorrect data ( system showed 7:00 am to 5:00 am) my prtg ver is 13.1.2.1448+ what we can do? ...
Tue, 10 Jun, 2025 at 2:22 PM
Trouble with SNMP traffic sensors
This is going to sound very much like something I posted before, but it is not exactly the same ... I have a problem with SNMPv2 traffic sensors on interfaces of a VMware server. I create the sensors manualy. When I get the list of interf...
Tue, 10 Jun, 2025 at 2:21 PM
Security scanner shows a "BEAST attack" or "RC4 weakness" vulnerability for PRTG web server
What is this? What can I do? What will Paessler do? Article Comments BEAST Attacks and RC4 Problems SSL is currently afflicted with several security problems. The first one is the so called "BEAST" attack. A problem ...
Tue, 10 Jun, 2025 at 2:21 PM
prtg notifications in google chrome
Hello prtg communitiy, I have a question regarding the small notification icons on the top (right side) of our google chrome bowser. This status icons (new Alarms, New protokoll, ToDos, Errors, Warnings....) are registerd for our complete...
Tue, 10 Jun, 2025 at 2:21 PM
Should Logs(XXX) be migrated to another computer
When copying over PRTG configuration from one machine to another, is it possible to copy any of these data folders? - Logs (Debug) - Logs (Sensors) - Logs (System) - Logs (Web Server) This will not be a migration but configuration of a ...
Tue, 10 Jun, 2025 at 2:21 PM
Does Installating 13.2.3.2015 restart the Remote probe Server
I'm looking to install 13.2.3.2015 and read that it will restart my PRTG server, will this update also restart the server that my remote probes are installed on? Article Comments The PRTG Services will be stopped and restart...
Tue, 10 Jun, 2025 at 2:21 PM
Auto detected Macbook, how to inspect network flow
Hi All, I've just installed a PRTG trial version with unlimited sensors. All windows computer can be detected with full information easily. For those domain Macbook Pro users, I can see their IP and few useful information. No network ad...
Tue, 10 Jun, 2025 at 2:21 PM
Duplicate IP / Gratuitous ARP
Greetings: Can PRTG be configured to somehow monitor specific networks, subnets or VLANS for potential IP address conflicts? While in good practice, this should *never* occur, I recently ran into an issue where it did - and it took our en...
Tue, 10 Jun, 2025 at 2:21 PM
Changing device ip address outside of PRTG
I will like to be able to open the main configuration file and do a quick search and replace on all device IP addresses in a text editor such as Notepad/Notepad++. Is this allowed? If so, which file should I edit? TIA. Klaus A...
Tue, 10 Jun, 2025 at 2:21 PM
Can I send a trap when a sensor gets down?
I need to send a trap to a Trap Management console I have in the installation, because all troubles must be handled by SNMP. So it´s important to me that when a sensor changes state (warning, down, etc.) the notification could be a trap se...
Tue, 10 Jun, 2025 at 2:21 PM
VMWaresensor.exe
I have about 16 VMWaresensor.exe services that are running high cpu utilization. The server is a physical server with single 4 core 2.8 Ghz Xeon processor. This has been going on for awile just haven't had time to address it. I am in...
Tue, 10 Jun, 2025 at 2:21 PM
Importing MIB Files to PRTG, missing module SNMPv3-SMI
Hey, im trying to import an external mib file using the prtg v2 mib importer for prtg v12. each mib im trying to import gets the same error. would like to get your help in how to get this mib file called SNMPv3-SMI? thanks john Ar...
Tue, 10 Jun, 2025 at 2:21 PM
processor queue length
Why fails "processor queue length" sensor if Windows level no problem?, I have configured the windows perfmon and I do not see anything unusual. Article Comments Could you please provide more detail as to the issue you...
Tue, 10 Jun, 2025 at 2:21 PM
Using PRTG to monitor the load of the server listed by the RDC users
Hello, we would like to monitor the load of our server. That every user can see before he connect how the load of the server is listed by the different RDC users. Is that possible with PRTG? best regards Marco Article Comment...
Tue, 10 Jun, 2025 at 2:21 PM
How can I view alarms on my mobile device without exposing my PRTG server?
I want to be able to view warnings and alarms on my mobile device without exposing my PRTG server to the internet. How can I accomplish this? Article Comments PTF MobileAlarms MobileAlarms alows you to show alarms and warnin...
Tue, 10 Jun, 2025 at 2:21 PM
Monitor on IBM Servers
We were wondering if you guys have implemented any best practices for monitoring IBM Servers? We found the following support forum: https://www.paessler.com/knowledgebase/en/topic/40003-monitoring-ibm-server-hardware Thanks, Matt ...
Tue, 10 Jun, 2025 at 2:21 PM
HTTP Content sensor error
I have a health check used by my loadbalancers that I'd like to track in PRTG. the health check is a simple IIS website. The one thing I find wierd is that the file that is loaded is a .exe. for example the url is Http:server/perfag...
Tue, 10 Jun, 2025 at 2:21 PM
WMI OVERLOAD!
Ok, this may be beating a dead horse. I've found many articles related to PRTG/WMI sensors. But I feel like this should work, or at least I feel like I'm way under some of the limits described in these articles. I have a dedicated...
Tue, 10 Jun, 2025 at 2:21 PM
HTTP sensor problems...
We have a client with three websites located in the same root (one for USA, one for Canada English [CA=EN] and one for Canada French [CA-FR]). In our IIS 7.5, we have two sites defined (one for the USA URL, the other for the Canada URL). We...
Tue, 10 Jun, 2025 at 2:21 PM
SNMP v3 how to add custom sensor?
Im trying to add custom sensor for Nexus 5000 device with SNMP v3 to be able monitor device processor load, device version, some port channels how to add custom SNMP v3 sensor? please help me thanks! Article Comments To do thi...
Tue, 10 Jun, 2025 at 2:21 PM
All Sensors Paused
I highlighted approx 5 or so sensors to pause, this paused all the sensors and I cant unpause them. I have tried individual sensors and group, but they will not resume. Any idea how I can unpause all sensors? Article Comments ...
Tue, 10 Jun, 2025 at 2:21 PM
PRTG Network Monitor - temperature monitoring
How can I monitor CPU and M/B temperature on the all office desktop computers? This is possible after installing PRTG Remote Probe at each PC? Or i need to install 3rd-party software? Article Comments This highly depends on the ...
Tue, 10 Jun, 2025 at 2:21 PM
"Unknown data type (= ) (SNMP error # -1001)"
i have been trying to set up bandwidth/traffic snmp sensor for my asa but i end up getting a error "Unknown data type (= ) (SNMP error # -1001)". I am new to prtg can someone plz help me resolve this issue. I have enable snmp on h...
Tue, 10 Jun, 2025 at 2:21 PM
Is it possible scheduling a pause for a sensor?
In the options I can just pause a sensor for a predefined time-frame or enter for how long the sensor should be paused. What I'm missing is the option to say I need the sensor being paused from date / time until date / time. Is that som...
Tue, 10 Jun, 2025 at 2:21 PM
how to monitor local computer CPU loads, RAM
i have a WINDOWS 2000 SERVER, so i want to know what the step of CPU/RAM setting. Thank you Article Comments Hi there, You can enable SNMP in Windows 2000 by following this guide Once this is enabled you can use Auto-Discove...
Tue, 10 Jun, 2025 at 2:21 PM
Gmail SMTP relay in 13.2
Since we have upgraded to 13.2.3 the Gmail SMTP relay does not work. The settings we have configured worked in any previous version (13.1 or below). Even running a Wireshark on the server with the Gmail settings does not show anything at al...
Tue, 10 Jun, 2025 at 2:21 PM
Problems with SMTP notificaiton delivery.
I was using SMTP notification delivery successfully to deliver notifications, reports, etc. It stopped working, but I don't recall exactly when. Not really critical, as this is only for my home network :) I am using gmail's SMTP...
Tue, 10 Jun, 2025 at 2:21 PM
Use PRTG for Asset Inventory Control
We would like to use PRTG for asset inventory control. We would like to perform scheduled auto discovery and use the results to see when new devices are on the network. Is there a way to auto discover devices, but not create any sensors o...
Tue, 10 Jun, 2025 at 2:21 PM
Mikrotik Traffic Flow and netflow - PRTG9
Hi, I have implemented Netflow V9 on PRTG with Mikrotik Traffic Flow. It is sort of working, and hence the reason I am logging this. At the moment, all my toplists are present and being updated in 15 minute intervals. Looks fine. Howeve...
Tue, 10 Jun, 2025 at 2:21 PM
IKE V2 on Cisco ASA
Does PRTG support the monitoring of IKE v2 VPN's ? Article Comments we have not tried with IKE VPNs yet. Just give it a try with the ASA VPN sensors in PRTG May, 2013 - Permalink
Tue, 10 Jun, 2025 at 2:21 PM
Problem with Notification - Execute Program
I`m trying to run my .ps1 file. I`ve read already related my problem. but still don`t work now. here is what I setting, { .PRTG Core Server Service is start in my Service(windows) .Use default admin account and created account(admin) .t...
Tue, 10 Jun, 2025 at 2:21 PM
New Gauges Maximum Value
Hi, I'm finding the new gauges quite handy to visually represent the health of a sensor. Unfortunately two of our sensors don't quite display that well. They are folder sensors and monitor the age of the most recent file in the fo...
Tue, 10 Jun, 2025 at 2:21 PM
Is there a condition in PRTG to stop sending alerts after a given quantity?
We had an issue at work with the internet connection, this caused that the servers and all sensors that we have connected to PRTG were not able to send any information, since the email server was unable to communicate either we are still re...
Tue, 10 Jun, 2025 at 2:21 PM
MySQL Sensor Query debugging
I am trying to check the numeric value of: show status like 'Threads_connected'; that is returned from a MySQL database in a MySQL sensor. Can you provide some examples of syntax that works in the "SQL-Expression" for...
Tue, 10 Jun, 2025 at 2:21 PM
Unexpected Format: if IE 9
I have a probe set up with the address of https://familysearch.org. Iget the error of Unexpected Format: if IE 9 . I am using IE-10 . On other computers there is not this problem, also running IE-10. ???? Article Comments Hello,...
Tue, 10 Jun, 2025 at 2:21 PM
Using PRTG placeholders in HTTP XML web server query
I want to check the status of an XML REST service which has the format: https://someservice.com/Messages?MessageDate=DD-MM-YYYY Is it possible to substitute in a place-holder parameter with the current date? Otherwise, do you have any ste...
Tue, 10 Jun, 2025 at 2:20 PM
lock up
Using Chrome, Paessler 'freezes' if not used for several minutes and has to be restarted Article Comments Please forward us an email to support@paessler.com providing details (and if possible screenshots of the issue) in...
Tue, 10 Jun, 2025 at 2:20 PM
Connection lines are black
When I create a connection line between objects, it appears with correct coloring in the designer. When I view the map via the public link, the connector line is black. Is there a solution to fix this? PRTG v13.2.3.2014 IE v9.0.8112.1...
Tue, 10 Jun, 2025 at 2:20 PM
getstatus.xml versus getstatus.htm
how do i get the same information that is in /api/getstatus.htm in /api/getstatus.xml? For example, i would like to display all sensor counts on a display board and would like them in XML format, however, getstatus.xml does not report up...
Tue, 10 Jun, 2025 at 2:20 PM
show sensor status on website?
I would like to show a sensor status on my website so that customers can see if there are any issues with our system? I only want them to see the colours of the sensor not all of the information. Article Comments Hello, yo...
Tue, 10 Jun, 2025 at 2:20 PM
Cisco CPU Temp Sensor
Hi, I'm trying to monitor the CPU temperature of a pair of Cisco 3925's in our network and I think I've found the correct OID using MIB Importer but when I put it into PRTG it comes back with the following error: No such objec...
Tue, 10 Jun, 2025 at 2:20 PM
Missing the /cert folder in v13
Hi I've previously used an custom ssl certificate in older versions, but in v13, there's no /cert folder, and creating one doesn't do anything, and the web UI just shows the demo certificate. What am I doing wrong? Thanks ...
Tue, 10 Jun, 2025 at 2:20 PM
"Error reading response: missing /prtg" - from time to time
We frequently encounter the error message "Error reading response: missing /prtg" on a bunch of our sensors, often the ones of type XMLEXESENSOR. In our shop we have a cluster probe with two nodes. The above error only shows ...
Tue, 10 Jun, 2025 at 2:20 PM
How can I change on PRTG 13 the Monitoring Database location?
I saw this https://www.paessler.com/knowledgebase/en/topic/543-how-can-i-change-the-data-directory-of-my-prtg-installation But it's not related to version 13 and I have difficult to find the "Core Server" tab. Can you lea...
Tue, 10 Jun, 2025 at 2:20 PM
Randomely Failing Sensors
So out of the blue, our sensors are reporting false values. WMI Disk Space sensors are reporting 0% free space, pings are timing out, WMI service sensors are reporting services to not be running, it's just chaos. I have tried increased ...
Tue, 10 Jun, 2025 at 2:20 PM
DCHP scope usage query?
I am looking to set up a sensor, for the ultimate purpose of reporting, to monitor the number of 'In Use' IP addresses for specific DCHP scopes on our DCHP server. Normally this data can be found by opening the DHCP snap-in on the ...
Tue, 10 Jun, 2025 at 2:20 PM
SNMP Dell PowerEdge
I was responsible for monitoring the operation of general (fans, hard disk, etc.) of the equipment Dell PowerEdge by ZABBIX tool. However, I can not create any reliable procedure and observed in previous questions that you could provide t...
Tue, 10 Jun, 2025 at 2:20 PM
Where are now the options for downtime channel?
I'm not able to see where to change the properties of the downtime channel in the new version. I think that it should be in the channels table with the configuration button, like other channels, but it doesnt appears. We have the las...
Tue, 10 Jun, 2025 at 2:20 PM
Why am I getting a 11001 socket error prtg on my probe sever
From the probe server I can go to the command line and ping a server example Ping 10.0.0.1 But the ping sensor for server in PRTG comes back with a "11001 socket error". I have removed the sensor and readded it and I still get...
Tue, 10 Jun, 2025 at 2:20 PM
Are there plans to support AES encryption for SNMPv3?
I have a client who works in a highly regulated environment which requires AES encryption on all SNMP communications. They are getting fed up with What's Up Gold and Orion and would like move to PRTG. Unfortunately it appears that PRT...
Tue, 10 Jun, 2025 at 2:20 PM
How to Netflow 5 with ESXi 5/5.1
I didn´t find any leads on this so i try to configure NFv5 in IPCheck to monitor the VCenter solution. So far it doesn´t work but mostly because i didn´t find any documents or how to. Can someone give a document or point me to something...
Tue, 10 Jun, 2025 at 2:20 PM
Unusual detection for services?
Hi, we just upgraded to 13.2 and enabled unusual detection to see if it would work better for us now than it did when we first installed PRTG. Unfortunately it still seems rather useless. We have approximately 2500 sensors running and rig...
Tue, 10 Jun, 2025 at 2:20 PM
Does a remote probe need a static IP?
I'm setting up a remote probe on a heavily VLANed Cisco network. The static IPs and Dynamic ranges have long since been lost along with the cisco passwords. Is there any reason that the remote probe needs a static IP address. Ar...
Tue, 10 Jun, 2025 at 2:20 PM
Is there any way to see what date a sensor was added?
I am looking for a way to count how many sensors where added in the last year but can't seem to find anything. Article Comments Hello, open the sensor in question and then go to the History Tab. There you should see when...
Tue, 10 Jun, 2025 at 2:20 PM
How can I see the username when using the Users Logged In sensor?
The Users Logged In sensor just tells me the number of users - which for us will always be one. I need to know the username. This has appeared before on the sensor, but I don't know how it happened and cannot repeat the behavior. Ple...
Tue, 10 Jun, 2025 at 2:20 PM
Placing a sensor down only when hit 3 requirements
Placing a sensor down only when hit 3 requirements example: The sensor will link down if and only if the first ping and ping pind 2 and 3 do not funcinarem. The goal is to prevent the notification link is sent down based on just a ping test...
Tue, 10 Jun, 2025 at 2:20 PM
table for sensor with all values and messages on the map
Hello, We have application wich create standard infrastructure for each our project. We are interested to show logs of this system in PRTG map table in format - user of current application session, time, success/unsuccess. We can send mes...
Tue, 10 Jun, 2025 at 2:20 PM
Read time out during software auto-update of PRTG. What can I do?
When trying to use the automatic software update of PRTG, the "latest auto-update message" shows Update download in progress... 102 of 103 MB for several minutes, then it shows Autoupdate: Error while downloading update (Re...
Tue, 10 Jun, 2025 at 2:20 PM
Un-realistic Data
Some of my sensors have data that cannot be real. Example: 22,545% CPU utilization or 10,323 MBPS on a 100Mbps link. The data throws all of the graphs out. Is there a way to purge the data of such data? Article Comments For t...
Tue, 10 Jun, 2025 at 2:20 PM
PRTG Network Monitor Enterprise Console V13.2.3.2014 and Windows 7 Ultimate installation
Hi there, Recently I have installed PRTG and encountered 2 issues namely:- 1. PRTG Nework Monitor - Enterprise Console section. Error Message: prtgadmin server status is: Not connected [connection refused] 2.PRTG Network Monitor cannot o...
Tue, 10 Jun, 2025 at 2:20 PM
How did you realize the ticket display in Paessler's office dashboards?
What map object was used to create the status-colored display of unsolved tickets as well as the status-colored revenue display on the dashboards used in Paessler office. Here is a screenshot: Please see the related Blog article for...
Tue, 10 Jun, 2025 at 2:20 PM
502 Error Bad Gateway (XenHosts)
Folks, I'm getting a 'The remote server returned an error : (502) bad gateway' after adding a Xenserver pool to our monitoring config. Adding the pool worked ok and it enumerated all the pool members so some kind of data tra...
Tue, 10 Jun, 2025 at 2:20 PM
Installing PRTG License on Multiple Servers
Are there any limitations to the number of servers that I can install my PRTG license on to? As I understand things, If I have a 500 sensor PRTG license, I technically could have 500 different servers that I could (for example) be pinging...
Tue, 10 Jun, 2025 at 2:20 PM
WMI Sensor for an Application
Hi, i want to add an sensor about the Diskusage of an single Application like the ressouces monitor in Windows. Does someone can help me ? Article Comments I'm afraid we don't really have an answer, but maybe someone els...
Tue, 10 Jun, 2025 at 2:20 PM
is there a way to have an exclusion time on reports?
Besides the schedules to pause sensors from time to time when something is down, is there a way to add an exclusion on reports? for example in this case, we had a network connectivity issue and prtg could not communicate with certain sites ...
Tue, 10 Jun, 2025 at 2:20 PM
our PRTG windows server crashed, now giving DB server
15/05/2013 7:02:06 p.m. Database Server Error: The database disk image is malformed cant find anything on forums about this.. Article Comments Hello, Could you please forward us your system log files for analysis? You can fi...
Tue, 10 Jun, 2025 at 2:20 PM
How Autodiscovery works on SNMP?
I want to understand the alogirithm behind AutoDiscovery. How the input data is processed on SNMP Protocol? Article Comments Hello, could you please be more specific? We don't quite understand the request. May, 201...
Tue, 10 Jun, 2025 at 2:20 PM
email
I have removed to program from my computer and I am still getting emails from the program about things to look at. Article Comments Hello, are there still some PRTG services running on the machine? If so, stop the services a...
Tue, 10 Jun, 2025 at 2:20 PM
Re-arrange sensors on 2day overview
Is it possible to set your "top sensors" so that they show up under the 50 that is allowed when viewing the 2day over view of the root directory? We have all the groups sorted(which is great), but we'd like to only show out ...
Tue, 10 Jun, 2025 at 2:20 PM
Sensor to monitor disk activity
I would like to know which on the sensors would be best to monitor the disk reads/writes? I have an application that is slowing down on of my server but the CPU and memory usage is low and I would like to see if it is being a disk hog. T...
Tue, 10 Jun, 2025 at 2:20 PM
Remote probe is not working
Hello I have installed PRTG Network Monitor 13.2.5.1774 in the CORE and PROBE, the communication this established correctly and I do not see errors in logs I check the documentation and apparently all this correct https://www.paessler.c...
Tue, 10 Jun, 2025 at 2:20 PM
Sensor Aggregation
Hi, In PRTG6 it's possible to create a sensor in "add sensor" with type "sensor Aggregation". With and Aggregation Sensor you can add up the data of two or more sensors and create a new sensor with the aggregated r...
Tue, 10 Jun, 2025 at 2:20 PM
Acknowledge all alarms in group/probe
Is there a way to acknowledge all alarms in a group or probe? Article Comments Hi, you can select the sensors by group and then just sort the resulting list after the status. Therefore got to Sensors | By Group and choose the g...
Tue, 10 Jun, 2025 at 2:19 PM
How can trace ip from email address
How can I trace IP Address from email addressÉ Article Comments Hi, I'm afraid this is nearly impossible and even complete impossible with PRTG. Best regards Sep, 2012 - Permalink Hi, Pasting the complete email h...
Tue, 10 Jun, 2025 at 2:19 PM
Record Cisco 1941W RSSI and ECIO
Hi, I loaded the following MIB into PRTG 'CISCO-WAN-3G-MIB' hoping to record RSSI and ECIO values. PRTG displays a value of -150 for both RSSI and ECIO. Has anyone got this working? Are there any tips to get this working. Below ar...
Tue, 10 Jun, 2025 at 2:19 PM
Edit Chanel to current # of users instead of #/s
Hello, We have a WMI IIS sensor that monitors number of anonymous user's but the channel only shows an option for anonymous users per second. Is there a way to edit the sensor to show just anonymous user current connections? If i look...
Tue, 10 Jun, 2025 at 2:19 PM
collected snmp data usable i.e. import to excel???
Dear experts, is it possible to use the snmp-data collected by PRTG, i. e. to import the data in Excel? However - the data seems to be stored under "C:\ProgramData\Paessler\PRTG Network Monitor\Monitoring Database\20130522" as .pr...
Tue, 10 Jun, 2025 at 2:19 PM
WMI support for win 2k
Hi, Tried to add WMI sensor "wmi volume" to server windows 2000. The only sensor worked for me was "Free Disk Space Multi Disk". Is it not supported on windows 2000? Cheers Article Comments Hi, due...
Tue, 10 Jun, 2025 at 2:19 PM
Netapp Disk Free Sensor split -> aggregate, volume, snapshot
Hi, I´m testing right now the monitoring of our NetApp Systems with the Disk Free Sensor. At the moment aggregates, volumes and also the snapshot space are discovered with the same disk free sensor. My problem is that we have different warn...
Tue, 10 Jun, 2025 at 2:19 PM
where to define destination mail-id's to report
as i have configured prtg now i have filled the sender email-id..but when there will be a problum where it will send report.i m not able to find where to put destination mail id where it can send notification's. Article Comments...
Tue, 10 Jun, 2025 at 2:19 PM
webinterace connection timeout
I have recently installed PRTG software over VM . And config 13000 sensors. But I usually cannot connection webinterface . I check windows system ,CPU and RAM utilization is very high. Article Comments Since this is a specific i...
Tue, 10 Jun, 2025 at 2:19 PM
PDF Reports Not Running
PDF reports, or HTML reports don't run and I get the error: Error creating PDF report: HTML render is blank ID: 2064. Tried reinstalling the server application with no change. I've seen this posted, but no solution to the issue. ...
Tue, 10 Jun, 2025 at 2:19 PM
SNMP on ASA
We have our Interfaces on our Cisco ASA's being monitored on PRTG, and our ASA and packitshaper seem to report accurate speeds, but the PRTG isn't anywhere close on the bandwidth monitoring. Any thoughts? Thanks Article C...
Tue, 10 Jun, 2025 at 2:19 PM
How to stop "Speed not reached" email notifications?
I turned off "Unusual Detection" under System/System Administration but I am still receiving email notifications for switch port sensors with a status of "Speed not reached (Traffic Total) ((>50,000 kbit/s))" and I ca...
Tue, 10 Jun, 2025 at 2:19 PM
Is there a way to search notification groups?
We have many notification groups that contain email addresses of people who should receive alerts for various servers (e.g. an email group, web services group, etc.). One person whose email address is included in several different places is...
Tue, 10 Jun, 2025 at 2:19 PM