kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Can a "Speed Trigger" notification turns sensor into "RED" ?
Trying to monitor an Cisco E1 PRA port, by monitoring the in/out traffic on the D signalling interface (eg Serial 0/0/0:15). Email alert is well sent, but the sensor object still keeps "Green". Is there a way to turn it into Red...
Tue, 10 Jun, 2025 at 2:24 PM
Report on effective notifications
Is there a way to see which sensors or devices have no effective notifications? We've had cases in the past where we needed to do maintenance on hardware or a service, so we changed the notification to "Only use triggers defined f...
Tue, 10 Jun, 2025 at 2:24 PM
How can I change the number of remote probes updated simultaneously?
When updating my PRTG core server, all connected remote probes are updated subsequently. I have a lot of remote probes and would like to limit the number of updates performed at once (to reduce peaks in bandwidth usage). How can I achieve t...
Tue, 10 Jun, 2025 at 2:24 PM
IMAP Roundtrip Error - Connection refused.
Hello, We currently are using the IMAP Roundtrip test sensor using a schedule to test twice a day. Every time it runs according to schedule we see the following error: Connecting to IMAP Server: Socket Error # 10061 Connection refused....
Tue, 10 Jun, 2025 at 2:24 PM
Memory alert when un-pausing server sensors
Each time we pause sensors on a server for maintenance and then resume them, the WMI memory sensor goes into a Down state and triggers an alert email to be sent out. The Down state usually only lasts about 10-20 seconds and resolves its se...
Tue, 10 Jun, 2025 at 2:24 PM
SNMP sensor question
I am using the current version of PRTG in 30-day demo mode. I have many sensors running without problems, and would like to add a sensor for "page count" on HP 4000 and HP 4050 printers. Both return the correct value with the v5 ...
Tue, 10 Jun, 2025 at 2:24 PM
Can I monitor IBM DS3400 storage performance
I would like to check the performance of my IBM storege especially the fibre controller bandwidth and disk I/O and queue length. CAn I do somehow? I mean solution like Starwind Storage Manager... Article Comments Hello, you co...
Tue, 10 Jun, 2025 at 2:24 PM
Report Question
I have added a bunch of "SNMP Custom" sensors to collect page counts on printers. The numbers are in the "Last Result" field on the sensor, and I can get the value (only) to show up on the graph to the right, but I canno...
Tue, 10 Jun, 2025 at 2:24 PM
Monitor interface on cisco asa5510 failover
hello we have two failover cisco asa 5510 ( with active - standby settings) and we monitor interface traffic with prtg v 13 when one of the firewalls changes roles, then we lose monitoring on the new device it seems interface ID changes d...
Tue, 10 Jun, 2025 at 2:24 PM
if message in mailbox for more than 10 min , alarm
I wanna configure my PRTG to send alert if there is any mails in the mail server for more than 10 min. How do i configure this option? i am using POP3 mail service... Thanks satchi Article Comments Hello, thank you very...
Tue, 10 Jun, 2025 at 2:24 PM
SNMP Monitoring
Hi support, I have recently installed PRTG software but I cannot configure the SNMP Monitor. The SNMP Trap Receiver below "probe device" keep telling me that it is down, while I am 100% sure that the port number is correct. Wh...
Tue, 10 Jun, 2025 at 2:24 PM
Ports used from probe on target system
Hello, which port is used by PRTG when running wmi queries against the operating system? Or in other words: which ports (tcp/udp) need to opened on the firewall to make PRTG running without any problems ? Thanks for your quick response!...
Tue, 10 Jun, 2025 at 2:24 PM
Reset Unusual Sensors
Hi, We implemented the PRTG trial, added a few sensors but then the trial expired and it took a long time to get it licensed. Since then, I am getting unusual detections and I think its because there was no data for a long time and it h...
Tue, 10 Jun, 2025 at 2:24 PM
Fault,Warning sensor report
Hi, Is it possible to make a Report of which sensors where fault and in a warning state. We want to make a report which shows us the down sensors en warning sensors over a period of time. Article Comments Hello, thank you ve...
Tue, 10 Jun, 2025 at 2:24 PM
snmp tester 3.2 unable to get sysObjectID/1.3.6.1.2.1.1.2.0
Hi, I'm using this great to test and validate SNMP v1 to v3 access, and the result of a get on the specific OID sysObjectID/1.3.6.1.2.1.1.2.0 do not return any result ? It's working for many other OIDs with this software, and this...
Tue, 10 Jun, 2025 at 2:24 PM
Alarm prio
Hi guys. We remote monitor several sites, on each site there is a router and connected to each router there is a switch and som other devices. My question is: Can I some how set the alram/notification to not send alarms when the router goes...
Tue, 10 Jun, 2025 at 2:24 PM
Connecting PRTGDroid to remote server
Hi, I tried Installing the PRTGDroid on my galaxy s3 but i keep getting an error message " cannot connect to PRTG Server". I have a server where the PRTG app is installed remotely. Are there additional settings or apps i need to i...
Tue, 10 Jun, 2025 at 2:24 PM
Can PRTG monitor Linux process details? (Ie CPU, Mem of the individual process)
Can PRTG monitor Linux processes with more detail such as how much CPU, mem, etc the process is using? Article Comments Hi, apart from the sensors described in the Linux Process Monitoring article there is no native sensor whi...
Tue, 10 Jun, 2025 at 2:24 PM
SSH Remote Ping - Authentication Failed
Hi, I added ssh remote ping sensor to a device. Its a Linux box. I generated the keys(ssh-keygen -t rsa) and placed the private key in the private key box. I get the error "Authentication Failed". If I use the username and pa...
Tue, 10 Jun, 2025 at 2:24 PM
Can I have mulitple IP ranges monitored
I am using a SonicWall with several VLAN's. I am currently monitoring 192.168.0 address but I also want to monitor 192.168.20, 192.168.30, 192.168.40, etc. Can this be setup to do? Thanks Article Comments If your Core Prob...
Tue, 10 Jun, 2025 at 2:24 PM
SNMP is not working // unable to retrive data
Hi , I am getting allot of SNMP based on One of my Subnets ,it is unable to receive any Data,what could be the problem ?? Error opening snmp session: Unknown host (xx.xx.x.x:161) (SNMP error # -2006) It was able to receive the data wh...
Tue, 10 Jun, 2025 at 2:24 PM
Powershell script not executing (PE018)
I'm trying to run the following Powershell script automatically in PRTG. $password = Get-Content C:\securestring.txt | convertto-securestring $username = $credentials = new-object -typename System.Management.Automation.PSCredential -...
Tue, 10 Jun, 2025 at 2:24 PM
Monitoring HP Procurve network
I am currently test the product only from a network point of view I have core procurve 8200 Distribution procurve 5400 accesss layer procurve 2900 I notice you have snmp health cpu etc for Cisco in case of procurve how would I test this w...
Tue, 10 Jun, 2025 at 2:24 PM
Cerberus SFTP monitoring
Hi I need to monitor the up-time of a Cerberus SFTP server running on a Windows 2012 server. I don't find an SFTP sensor for Windows systems, only a answer from October 2012 saying it will be available soon... anyone know anythi...
Tue, 10 Jun, 2025 at 2:24 PM
PRTG - privileges of users
Dear support, Which privileges are necessary for the WMI sensor (Windows) works fine? Thanks and regards, Natasha Cunha. Article Comments Hi, please see the Basic Requirements section in this article. Best regards Ap...
Tue, 10 Jun, 2025 at 2:24 PM
Delete a channel
Hi there I want to remove the downtime channel on mass on all my sensors. I have gone through and removed all of them manually. but for future ref is there a way to do this by bulk. also when I add a new sensor how do I stop it adding in ...
Tue, 10 Jun, 2025 at 2:24 PM
Error # 0xB0000003 with a WMI sensor
When I try to create a WMI Sensor on one of our Customer's Servers, I get this error. It is the "Pagefile" Sensor (In german PRTG "Auslagerungsdatei"). It occurs only on this server and only with this Sensor. What...
Tue, 10 Jun, 2025 at 2:24 PM
Calling external Web Services as custom notification
Is it possible to use custom notification (e.g. "Execute HTML Action") for calling external system web services through soap actions? Article Comments Hello, thank you very much for your KB Post! I'm very much af...
Tue, 10 Jun, 2025 at 2:24 PM
Why are some network locations not shown or accessible in PRTG products?
When trying to open a specific file in PRTG network tools, for example, Paessler MIB Importer or Server Administrator, mapped network shares are not shown in open file dialogs. In addition, when trying to monitor a file on a mapped network ...
Tue, 10 Jun, 2025 at 2:24 PM
How can i display CMC information?
Hello, we are using Dell PowerEdge 1000e. For these Dell 100e we are using the Dell CMC (Chassis Management Controller) for checking the system status (e.g. Temperature, Power,...). Is it possible to import these information into the PRTG...
Tue, 10 Jun, 2025 at 2:24 PM
Event correlation
Hi guys, Is there anyway to correlate events to get a notification of the root cause? I am adding sensors to monitor my applications health and they work fine. What I would like to do next is if event A is down but event B is normal the...
Tue, 10 Jun, 2025 at 2:24 PM
How can I run a remote script/program at state change
Hi there, I would like to know if it is at all possible to run a script/program on a remote host when a state of a monitored device/service changes to a warning? Basically we want to run a simple batch file on a remote client server tha...
Tue, 10 Jun, 2025 at 2:23 PM
Help with latest preview - tabs are empty
Hello I had a problem with the latest stable release, it was using 100% CPU. I tried updating to the latest preview release (13.2.3.1721), now I have no more CPU problems but the tabs in the web interface are completely empty. What can I ...
Tue, 10 Jun, 2025 at 2:23 PM
Custom Sensors not running
Hello, I have a script that I run on a UNIX system that reports as to whether certain software is up and running. We would like to run this on PRTG at a 15 minute interval so that we can run reports off of it. I have another sensor runn...
Tue, 10 Jun, 2025 at 2:23 PM
monitoring network without SNMP
Hi I'm trying to use PRTG, in order to monitor my bandwidth (which is very different from one hour to the other, because of the technology used by my provider). I have 2 or 3 computer on my little network, but my router is cheap, and wi...
Tue, 10 Jun, 2025 at 2:23 PM
what is the best way to monitor internet connectivity in the network?
I am looking for the best way to monitor internet connectivity in the network, and if possible to create a report with such information. This is only because sometimes we get alerts about websites being down, but when check on them they ar...
Tue, 10 Jun, 2025 at 2:23 PM
how to automate a yearly report with specific dates to run every week?
I have found the need to create a Yearly uptime report, this report has to be run every monday (weekly) but it has to have the data from a year round. For example: today is the 4-8-2013, the report has to have the data from 4-8-2012 to 4-8...
Tue, 10 Jun, 2025 at 2:23 PM
move multiple devises to another group
Is there a way to select multiple devices from one group and move them to another? As it is now I have to manually select one device, right click it and select move to other group. KR Marcus Article Comments Hello, thank ...
Tue, 10 Jun, 2025 at 2:23 PM
CPU usage sensor not showing decimals on total results
I have noticed that most of the CPU sensors only show integer results, even when i check the decimal option under the channel tab. I have set up several to monitor for now and see if the results change at some point to show decimal as well...
Tue, 10 Jun, 2025 at 2:23 PM
Best way to monitor entire environment remotely
I want to set up a PRTG host in the amazon cloud that connects to my primary host here in the office, to let me know if it loses connectivity to that primary host. How would I do that? Article Comments The best way to accomplis...
Tue, 10 Jun, 2025 at 2:23 PM
interactive maps or geo maps
Hello support, what is the difference between having geo maps and making them drill down or using maps images as background and making them drill down. are these two approaches possible? what are the pros and cons of both approaches. th...
Tue, 10 Jun, 2025 at 2:23 PM
Is it possible to add a begin time/date and end time/date to Schedules?
When performing maintenance on a system, I will "Pause" Notifications to prevent a flood of emails on machines I know are being serviced. Sometime, I forget to "Resume" and then we don't get any notifications. The ...
Tue, 10 Jun, 2025 at 2:23 PM
Change the sensor's graph from 2 days to 7 days
Hello everyone, I would like to change the sensor's graph from 2 days to 7 days graph, but I only can do it in the historic data function, how can I do it in the sensor page? Thank you for your all kind attention and sorry for my bad En...
Tue, 10 Jun, 2025 at 2:23 PM
"Double" status icons
After the upgrade to the new (and even more beauitful) webgui, we've noticed that our custom status icons are now accompanied by standard PRTG status icons. Is there any way to disable this? Article Comments Please send an ...
Tue, 10 Jun, 2025 at 2:23 PM
how to monitor domain user internet volume
Hi All, I use PRTG free version (10 sensors), It's really good to monitor current internet volume on one of the H3C firewall port. My question is: recently I found our bandwidth is getting occupied by some users but I cannot find by PRT...
Tue, 10 Jun, 2025 at 2:23 PM
No Valid Result from ssh shell - SSH Remote Ping
Hi, I am getting the following error for SSH Remote Ping. No valid result from SSH Shell The target machine is a Debian Squeeze. Thanks Ronal Article Comments Is the "bash" set as default console for the user...
Tue, 10 Jun, 2025 at 2:23 PM
sensor templates
I want to change the way snmp traffic sensor works per different network device family/product line - specifically, when prtg scans the interfaces now, it shows various in/out traffic rates, but not the error rates. I would like them to be ...
Tue, 10 Jun, 2025 at 2:23 PM
How can I setup PRTG start and login automatically when the windows is rebooted?
Hello everyone, I am a newble of PRTG, I would like to setup PRTG can start and login automatically when I restart my os which is windows server 2008, how could I setup PRTG? Thank you for all your attention and sorry for my bad English. ...
Tue, 10 Jun, 2025 at 2:23 PM
Can PRTG on Windows monitor Linux/Unix and windows machine at the same time?
Hello everyone, I would like to ask two questions, the first one is Can I monitor Linux or Unix machine on my windows server 2008? If so, Can I monitor Linux or Unix and windows machine at the same time? Thank you for your all kind attentio...
Tue, 10 Jun, 2025 at 2:23 PM
How can I monitor two folders for differences
I need to monitor a couple of folders to make sure that they are in sync across 2 different servers. i.e. Server1\somefolder should have the same files as server2\somefolder. I know I could write a powershell script or a custom app to ...
Tue, 10 Jun, 2025 at 2:23 PM
senors usage
I am still running the trail version, but will be hoping my company invest in this product. If they limit me to 100 sensors and I use them all. I add a new device to my network and require to monitor it for a short period can I disable acti...
Tue, 10 Jun, 2025 at 2:23 PM
Connection to Amazon CloudWatch
PRTG Version: 13.1.1.1182 We have a 5 Cloud Watch sensors, using the same KEY/ID and each has the correct instance name. One of the sensors will not connect and always states "There is no instance with the given name.", all of...
Tue, 10 Jun, 2025 at 2:23 PM
Monitoring Dell Servers with ESXi
We have several 11th generation Dell servers (R310, R610, R710) running ESXi 4, 5, 5.1, and we would like to be able to monitor more than what the VMware SOAP sensors are reporting. I have used PRTG in the past to monitor Dell servers wit...
Tue, 10 Jun, 2025 at 2:23 PM
SNMP error # -2003 after probe upgrade
After upgrading the probe device from Server 2003 to Server 2008 R2, some of the custom SNMP sensors on the LAN are returning error -2003. I have tested using Paessler SNMP Tester 5 and receive the same result. When I try to select the opti...
Tue, 10 Jun, 2025 at 2:23 PM
webinterface view für großen monitor
hallo, bei uns im it-büro wird das prtg-monitoringtool auch auf einem 52" monitor angezeigt. jetzt sind es so viele sensoren und die einzelnen sensoren werden relativ klein dargestellt, dass man es auf 3-4m entfernung nicht erkennen ...
Tue, 10 Jun, 2025 at 2:23 PM
Can I add toplists to a Map?
I can't figure out how to add a toplist from a packetsniffer to a map. Possible? I tried adding it as an html link, but that creates problems since it loads the whole web page, requires a login, etc. I would like just the toplist dis...
Tue, 10 Jun, 2025 at 2:23 PM
User view access
Still learning the product, is there a way of limiting a user who has read only to selected amount of sensors across groups Article Comments Hi, yes, this is possible. You only will have to define access rights for this specifi...
Tue, 10 Jun, 2025 at 2:23 PM
Determine Queue name
PRTG's sensors Windows MSMQ Queue Length and Windows Print Queue need the queue name to be entered on the sensors settings page. How can I determine the right queue name? Article Comments the queue name is the name of the pr...
Tue, 10 Jun, 2025 at 2:23 PM
Show more devices in geomap
Hi, i have a geomap that shows my routers (30) and on the map i have points ranging from A to R. Under the map i can see the first 5 sites and a button "More..." is it possible to show all the sites and not only the forst 5 sites?...
Tue, 10 Jun, 2025 at 2:23 PM
Are custom sensors send to a remote probe automatically?
If I create a custom sensor ( an executable in this case ) to be used on a remote probe will the remote probe automatically download that custom sensor? Or will I need to manually copy the new custom sensor over to the probe? Articl...
Tue, 10 Jun, 2025 at 2:23 PM
Sensor zu einem bestimmten Zeitpunkt
Kann ich einen Sensor schon zu einem bestimmten Zeitpunk triggern? Irgendwo hab ich gelesen das es in Planung ist. Wann könnte man damit rechnen? LG Article Comments Um einen Sensor zu ganz bestimmten Zeiten zu triggern, kön...
Tue, 10 Jun, 2025 at 2:23 PM
Can I use SNMPv3 with noauth?
The systems adminiastrators have decided they do not want to use authentication. The device, a Brocade SAN switch, requires SNMPv3 in order to set context to select the virtual fabric. I can access the device using SNMPv2, but the interf...
Tue, 10 Jun, 2025 at 2:23 PM
SNMP error#-2003
I am brand new to prtg so plz kindly help. I have download the latest version of prtg. I am trying to create few sensors for my windows and cisco router. when i use snmp sensor for system up time and cpu load i get the snmp error 2003. but...
Tue, 10 Jun, 2025 at 2:23 PM
Use of probes in a cluster setup.
I know this has been addressed in other questions, I don't recall seeing an NLB option being brought up. We have currently a fairly large installation with many probes out at customer sites. Having a single point of failure on our mon...
Tue, 10 Jun, 2025 at 2:23 PM
How can I modify "Bandwidth Traffic IN and Bandwidth Traffic Out" ?
After restarting PRTG Server - I've noticed that "Bandwidth Traffic IN and Bandwidth Traffic Out" of some PC's has changed to high amount of "Bandwidth". Before it was normally has the Bandwidth Traffic IN and...
Tue, 10 Jun, 2025 at 2:23 PM
Cannot add sensor to cisco 4705
Get this error: Error -105 when loading url http://wingui.htm/?action=cef-error%3A Article Comments Could you please elaborate or provide details as to the issue you are experiencing? Could you perchance provide us with an illus...
Tue, 10 Jun, 2025 at 2:22 PM
HTTP/1.1 403 Forbidden
Hi, When I am trying to monitor a server using normal HTTP sensor it is giving the below error. HTTP/1.1 403 Forbidden I tried in re creating the sensor, giving the URL but still gets an error. We are using PRTG V 7.1.1 Thanks, Kuldeep ...
Tue, 10 Jun, 2025 at 2:22 PM
Sensor for SQL Server 2012
I'm just curious if there will be a dedicated sensor for SQL Server 2012. Similar to the SQL 2005 and 2008 sensors that are currently available. Or is it just a case of the SQL Server 2008 sensor managing to grab all of the metrics off ...
Tue, 10 Jun, 2025 at 2:22 PM
Trying to graph response time
Hey guys, I have created a custom sensor to measure response time of one of my applications using PowerShell. Here is the output of my script: <prtg> <result><channel>App1</channel><value>1.390 seconds<...
Tue, 10 Jun, 2025 at 2:22 PM
Exception in Scheduler: Out of memory (State=38)
i am getting this error on one of my probe nodes that is failing to poll data to the master Exception in Scheduler: Out of memory (State=38) Article Comments This means that the probe is running out of memory to poll the sens...
Tue, 10 Jun, 2025 at 2:22 PM
Where is "Scale" option in WMI Logical Disk Sensor?
The incoming data from WMI Logical Disk Sensor is quite low and do not exceed 0,03 value. So good idea is to use scale on this sensor, but i can't find such option in Settings tab, where according to manual it must be. PRTG Network Moni...
Tue, 10 Jun, 2025 at 2:22 PM
Second NIC in Monitor PC-Cannot connect to Monitor
I installed a second NIC in my PRTG monitor PC so that I could run checks against another subnet. All of the sensors (both subnets) are working properly. However, I cannot no longer bring up PRTG through a web browser on the original IP a...
Tue, 10 Jun, 2025 at 2:22 PM
How to monitor total internet upload?
I'm a total newbie, I installed this to figure out which computer on our network is sucking up the bandwith of our internet connection. But when I click on sensors, there are so many there, I'm not sure which one to choose. ...
Tue, 10 Jun, 2025 at 2:22 PM
Can you Acknowledge a Warning ?
If I go to the Sensor Menu of an individual Warning, the option " Acknowlegde alarm " is not displayed. If I go to the "Sensors with status warning" overview, and I click "Select all", in the green bar above ...
Tue, 10 Jun, 2025 at 2:22 PM
Getting snmp to work on windows server 2012
Hello, I want to monitor raidstatus on a HP proliant server running windows server 2012, to my knowledge so far this is only doable through snmp, which has been deprecated with the release of windows server 2012. I did however manage to ...
Tue, 10 Jun, 2025 at 2:22 PM
Notification on change of bandwidth usage
We are currently monitoring multiple servers that are streaming video and audio and as such have a fairly constant bandwidth usage. Occasionally the bandwidth usage drops but doesn't disconnect and so we don't get any notification o...
Tue, 10 Jun, 2025 at 2:22 PM
One Time Maintenance
Hi, it looks like you incorporated a one time maintenance option under the settings tab for devices and sensors. Is there any right click ability going to be added soon so we can quickly apply maintenance on a device? Article Comme...
Tue, 10 Jun, 2025 at 2:22 PM
My iPRTG does not connect to my PRTG Server anymore (after updating the app)
When I try to access my PRTG server from my iPhone/iPad using the official iPRTG app, I get error messages, e.g. "Error Loading Data The Server Version (8.4.2381) of your PRTG-Installation is too old. Version 12.0.0.0 or later is re...
Tue, 10 Jun, 2025 at 2:22 PM
Add customSNMPstring sensor to devicetemplate
Hi, Is it possible to add the following custom SNMPstring sensor to the "Switch Cisco Generic"-template? kind="snmpcustomstring" requires="snmp1.3.6.1.2.1.47.1.1.1.1.11.1" displayname="SNMP Serial Numb...
Tue, 10 Jun, 2025 at 2:22 PM
How to add traffic-grapher sensor with limited snmpmib access
We want to measure bandwidth on our ISP router. They have granted us access for MIB-2 Uptime ifMIB ifOperStatus ifMIB ifInOctets ifMIB ifOutOctets ifMIB ifName Is it possible to configure snmp traffic senor only with this information? ...
Tue, 10 Jun, 2025 at 2:22 PM
Device template missing custom SNMP sensor
I created a device template that has a bunch of custom SNMP sensors. These custom sensors were added using their OIDs and although are valid are showing up with a value of Down. When I add a new device using this template I do not see any...
Tue, 10 Jun, 2025 at 2:22 PM
No Such Name (SNMP error # 2)
I have set up a custom SNMP sensor using a valid OID confirmed using MIB Browser. However, PRTG Network Monitor v13.1.2.1462 is unable to get this reading from the network device. All I get is "No Such Name (SNMP error # 2). Infac...
Tue, 10 Jun, 2025 at 2:22 PM
can you pull a Top Talker and Top Protocols report by interface and time period longer than 24 hours
Trying to pull a Top Talker and Top Protocols by interface and time period longer than 24 hours. Currently I can only pull up to 24 hours. Article Comments Hello, I'm very sorry but the Toplists cannot be reported. So it'...
Tue, 10 Jun, 2025 at 2:22 PM
Restarted PRTG Server - Nothing works
I had to shutdown and move my PRTG VM so that it could move hosts. It hasn't lost connectivity etc. But now it won't bring up an sensors at all? They're all just sitting on a "?" state. I've tried restarting the ...
Tue, 10 Jun, 2025 at 2:22 PM
Are there any options to compress PRTG files for backup purposes?
I ran into this question because i have not see the compression option for PRTG, and i happen to do a backup for all the files a few days ago. All the files come up to 36 GB uncompress data, which is a huge amount of disk space. Thanks i...
Tue, 10 Jun, 2025 at 2:22 PM
monitor a tomcat app
What sensor should I use to monitor a tomcat app and a blocked or when I return a specific error, you can restart the webapp. Article Comments Hi, there is no native sensor to monitor tomcat apps. When you are using the server ...
Tue, 10 Jun, 2025 at 2:22 PM
Grey (no data received) sensors
Hi, We use PRTG with big number of sensors. Very often some of them (usually for specific server - that includes ping as well) are reporting Grey (No data received since...) status. Usually server reboot is fixing this problem but many se...
Tue, 10 Jun, 2025 at 2:22 PM
Using custom image with Map Designer
Is it possible to associate a custom image with an object from the device tree in the Map Designer? Article Comments hello, you can use your own images as described here: https://kb.paessler.com/knowledgebase/en/topic/8043-...
Tue, 10 Jun, 2025 at 2:22 PM
Demo EXE - Returns number of files in folder (parameter).exe what parameters do i need to use?
Hi, I am trying to use the 'Demo EXE - Returns number of files in folder (parameter).exe' exe to bring back the number of files in a folder, but i am unsure of what parameters to use ie to specify the folder path etc? Could some...
Tue, 10 Jun, 2025 at 2:22 PM
Increase font size in maps in 13.2.3
Hello, Can anyone tell me how to increase the font size in maps in the latest release. I use to use this on customerstyles: .top10listcontainer td,.top10listcontainer th, .top10listcontainer td div,.top10listcontainer th div { font-s...
Tue, 10 Jun, 2025 at 2:22 PM
Map add to device
I looking for to add a own map to a device. Example i have a floor map. You can see in the floor map the devices (wireless). I would like to add the location of the wireless in prtg to the see where the device are. I have add maps but i wou...
Tue, 10 Jun, 2025 at 2:22 PM
How do I monitor a service on a server
I would like to monitor a particular service running on a server. Is this possible? Article Comments To monitor a service on a server, you can use the sensor "WMI Service Sensor". You would create this sensor on the d...
Tue, 10 Jun, 2025 at 2:22 PM
create device child group
Is it possible to create a group underneath a device to allow me organize my sensors? Article Comments No, it's not possible to create a group underneath a device. See object hierarchy: https://www.paessler.com/manuals/prtg/...
Tue, 10 Jun, 2025 at 2:22 PM
Sensor Factory threshold trigger
I have sensor factory in my PRTG, it's collective sensor of how many connections going to my Proxy device, separated by Virtual IP. So I have set threshold trigger between certain number of connection, but i kinda hope will get Web/Soun...
Tue, 10 Jun, 2025 at 2:22 PM
Check Mark Boxes
When I have our probe page setup, there are check mark boxes for good flows, error flows, and other alarmed flows. I've attempted taking the check mark out of good flows so that when errors occur it would be more visible, but after an ...
Tue, 10 Jun, 2025 at 2:22 PM
Toplist stopped working, toplist buffer at 500
Toplist stopped working, under PRTG Status it says : Toplist buffer 500 (1117 dropped) How can I clear the Toplist buffer ? Because I've reduced all the netflow Toplists, pauzed all the netflow sensors, cleared cache, restarted all prob...
Tue, 10 Jun, 2025 at 2:22 PM
Largest PRTG installation
What is the largest PRTG installation / implementation out there? What is the biggest one you have ever encountered? Number of Sensors Number of Probes Numer of Clusters (Failover Nodes) Number of Reports Number of Maps Just...
Tue, 10 Jun, 2025 at 2:22 PM
My IP on DNS Blacklist sensor does not work anymore. What can I do?
My IP on DNS Blacklist suddenly stopped working. The last message says that there is an “error checking dnsbl.njabl.org” and that the host is unknown. Why does this happen and how can I get this sensor back to work again? Article Co...
Tue, 10 Jun, 2025 at 2:22 PM
historical report problem
hi Dear Support i sat my user time in (am,pm) mode when i try do get historical report from any sensor (ie form 7:00 am to 5:00 pm) system show incorrect data ( system showed 7:00 am to 5:00 am) my prtg ver is 13.1.2.1448+ what we can do? ...
Tue, 10 Jun, 2025 at 2:22 PM
Trouble with SNMP traffic sensors
This is going to sound very much like something I posted before, but it is not exactly the same ... I have a problem with SNMPv2 traffic sensors on interfaces of a VMware server. I create the sensors manualy. When I get the list of interf...
Tue, 10 Jun, 2025 at 2:21 PM