kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

How do you generate additional Remote Probe Access Keys?
There doesn't seem to be an answer for this or how to do this already, but how do you generate additional Remote Probe Access Keys? All the documentation I have looked through just tells you how to add the keys, but not generate additi...
Tue, 10 Jun, 2025 at 2:30 PM
Can't delete remote probe from Network Monitor
I get an error that says "Error reading data from server (Http/1.1 400 Bad Request 400) So I cannot remote a remote probe from the PRTG Network MOnitor. Article Comments Please forward us your core and probe log files to ...
Tue, 10 Jun, 2025 at 2:30 PM
unix script
I am trying to create a custom unix sensor, script returns a server name, want to compare it with an expected value and error if it is different Article Comments You must do the comparison already inside the script and hand over...
Tue, 10 Jun, 2025 at 2:30 PM
Disk Failure - ESXi - Only comes up as "warning"
Is there any particular reason that a disk failure will only show as a yellow warning rather than a red alert? This is really quite bugging me Article Comments Hello, mey I ask which exact sensor type your are using respective...
Tue, 10 Jun, 2025 at 2:30 PM
what does access denied by IP filter mean?
I did the install of the remote probe installer on a server and did the set up to the remote probe to start monitoring servers in a different domain, copied and paste the access key from the PRTG web interface. On the core server it was se...
Tue, 10 Jun, 2025 at 2:30 PM
Geo Map - Can I show a name when entering latitude and longitude only?
Hello, we have configure the geo map tag with latitude and longitude, and want to show a name when the PRTG show the Geo Map. How can this be done? For example, we add the location (49.45804,11.07134) and want to show the name "Paess...
Tue, 10 Jun, 2025 at 2:30 PM
Best Way to Locate an Issue With Hops
I've ran into a weird issue with a hop heading out my ISP. It's taken a while to locate this and I haven't been able to find a good way to monitor this via PRTG. Using Traceroute I can see the hops and the entire length of th...
Tue, 10 Jun, 2025 at 2:30 PM
Probe Disconnected
I installed PRTG the updatest version on another machine and I copied all data files from source machine to target machine as manual and I fixed configuration(Server, Probe) as manual and I fix my ip address as source machine and I connecte...
Tue, 10 Jun, 2025 at 2:30 PM
General recognition, and applause...
We all come here to ask and complain :O) but I think you guys deserve a big applause as well. I realize we payed for the software but in all honesty, this is exceptional stuff for very fair amount of money. The improvements from version to ...
Tue, 10 Jun, 2025 at 2:30 PM
vSphere 5.1 and ESXi 5.1 Compatibility
Are there any issues with vSphere 5.1 and ESXi 5.1 being compatible with PRTG 13 and above? We are preparing to upgrade from vSphere 5.0 to 5.1 and our hosts from 4.0 and 5.0 to 5.1. I just want to confirm that PRTG isn't going to br...
Tue, 10 Jun, 2025 at 2:30 PM
SMTP&IMAP Round Trip Sensor
I am trying to setup SMTP and IMAP round trip sensor. Here is my configuration: Email Settings: From - xxx@company.com - designated email To - xxx@gmail.com Helo Ident - not sure - mailserver.company.com, or prtg.company.com Step 1: - defau...
Tue, 10 Jun, 2025 at 2:30 PM
Last Windows Update issue
I get the following erro from multiple sensors on multiple servers using the last Windows update sensor type. ver 12.4.7.3506 "process is terminated due to StackOverFlow Exception" I have tried on probe device, and on other d...
Tue, 10 Jun, 2025 at 2:30 PM
I would like to modify Dashboard to display exaclty what I want it to.
I have seen in previous versions of PRTG where you can make your own tabs to display the exact graphs or info you want on a single page. I cannot figure how to do this in the newest version of PRTG. Article Comments Hi, please...
Tue, 10 Jun, 2025 at 2:30 PM
Sensor to Monitor Backup Folder
Looking for a way to monitor a folder on a windows workstation/server that will go into the error state when NO changes have occurred for 24 hours. I have some imaged based backups that used Windows Shares (SMB) to backup to a separate l...
Tue, 10 Jun, 2025 at 2:30 PM
Way to monitor teamed NICs on Windows server
Is there a way to use the Windows Network Card sensor to monitor NICs that have been aggregated? Alternatively is there a way to combine multiple sensors data to give me a better idea of the bandwidth for a server with teamed NICs? We ha...
Tue, 10 Jun, 2025 at 2:30 PM
Monitoring HTTP access log
I would like to monitor how many times our Webserver is being accessed trough the webservers access.log. Can I do that with PRTG ? thanks Roland Article Comments Hi, there is no native sensor to do this but you might have a l...
Tue, 10 Jun, 2025 at 2:30 PM
http to https fail prtg
When i was checking the prtg monitor, at the main htm, get in started with PRTG monitor Appear a red line with 2 options, the first one said change to ssl https something like that It is the option to use https option I clicked the optio...
Tue, 10 Jun, 2025 at 2:30 PM
sensor limits
does prtg has a mechanism by which it can adjust to the sensor limits over a period of time using historical data? If so how to use and configure it? Article Comments Hi, what exactly do you want to do? Best regards Feb, 20...
Tue, 10 Jun, 2025 at 2:30 PM
Monitoring SQL Cluster
I would like to monitor the services, disk space and instances of Microsoft SQL 2008 R2 running on two Microsoft Windows Enterprise 2008 R2 servers in Failover Cluster mode. I have tried installing PRTG independently on each but when the ...
Tue, 10 Jun, 2025 at 2:30 PM
Help Tip
How can I disable the help tip in the PRTG Web Interface ? Article Comments Hi, please see this article to remove the help box. Best regards Feb, 2013 - Permalink
Tue, 10 Jun, 2025 at 2:29 PM
Network Autodiscover
Can I perform a network autodiscover in multiple class C network at once ? Article Comments Hi, basically this should be possible. First, make sure all the networks can be accessed from the PRTG server and then just add multipl...
Tue, 10 Jun, 2025 at 2:29 PM
Can I use AD Integration with multiple Domains?
We have two Domains in our company and the AD Integration already works, but only with one Domain. We tried to make an Universal-Group, but the Users of the second Domain can't login. I also tried to use the root-Domain but that doesn...
Tue, 10 Jun, 2025 at 2:29 PM
Outside temperature
Looking for a script/exe that can get the temperature of a city (weatherunderground) for graphing purposes. Article Comments Hi, please take a look at the topic can-i-consume-restful-xml-http-apis-with-prtg-i-e-use-their-resu...
Tue, 10 Jun, 2025 at 2:29 PM
Setting sensor parameters via API?
I have a large number of remote servers, each acts as a HTTP proxy for the building in which it is installed. I need to monitor the availability of the proxy service and chose to use the HTTP sensor to fetch a web page via the proxy service...
Tue, 10 Jun, 2025 at 2:29 PM
What is the best way to show items on a map
Hi All I have 18 small branches with a server on which I have loaded the probe on the linked the probe not to inherit the root map so it show me where in the country the probe is. The problem is that I have added the remote sites router un...
Tue, 10 Jun, 2025 at 2:29 PM
Make "HTTP/1.1 503 Service Temporarily Unavailable" a warning not an alert
Is there a way to get the HTTP sensor to make the HTTP response "HTTP/1.1 503 Service Temporarily Unavailable" a warning instead of an alert? We have staging and dev servers we like to monitor with less urgency and sometimes they ...
Tue, 10 Jun, 2025 at 2:29 PM
1-way cluster communication
I have a cluster that I just can't seem to make happy. No matter what I do, Node 1 shows a connection to node 2. Node 2 does not show connected to node 1. These are the only nodes in the cluster. 1 is of course the primary/master. The d...
Tue, 10 Jun, 2025 at 2:29 PM
How to list devices with treemap/sunburst with only ping sensor?
Hello, I would like to know if its possible to list devices with Treemap or Sunburst view but only get the ping Sensor. One of my coworker would like to be able to view from one look all the device that isn't reachable, and not inc...
Tue, 10 Jun, 2025 at 2:29 PM
SSH Disk Free for UNIX not Updating
We have a Red Hat environment that I am currently monitoring with PRTG. We receive an alert as expected when disk space gets low. After disk space is cleared up though the sensor does not update with the correct value. Recreating the sensor...
Tue, 10 Jun, 2025 at 2:29 PM
Can't seem to receive email from built-in SMTP Engine
No matter what we do, we can't seem to get the PRTG in-built email server to send us email. We use Microsoft Office Online for email and don't have an internal mail server. We don't want to setup an internal server just for PRTG...
Tue, 10 Jun, 2025 at 2:29 PM
Status "Decommissioned"
Per our company policy, whenever a server is being decommissioned and replaced with a new one, we're required to still have the PRTG data available in order to be able to compare performance between new/old server. For that reason, I&...
Tue, 10 Jun, 2025 at 2:29 PM
dotted graph
I have set the measure interval of a sensor to 15 minutes. The 2 day graph now shows a graph with dots. Is it possible to get a graph with lines instead of dots? Article Comments Hi, please reduce the scanning interval of the ...
Tue, 10 Jun, 2025 at 2:29 PM
reports - group by device?
I have a report of sensors from various devices. Is there an "easy" way to group the report contents by device? I have all sensors from several devices, but they are just printed one after another. Creating a separator with th...
Tue, 10 Jun, 2025 at 2:29 PM
Monitor Remote Cisco Handsets Via Draytek Router
I have a local probe set up and this monitors a remote draytek router. is it possible to monitor the devices connected to the remote draytek router? Possibly using port forwarding? Article Comments I am not familiar with DrayT...
Tue, 10 Jun, 2025 at 2:29 PM
Arrangement of sensors
Hello. Is there any way to arrange the sensors in different way than default? For example: I have one device A with sensors Ping A, CPU A. Also I've another device B (ping B, CPU B). I want to create a new group C, which must conta...
Tue, 10 Jun, 2025 at 2:29 PM
Naming a sensor using greater than & less than symbols <> does not work anymore
I am not sure what version broke this but I believe it was around 8 or 9. I used to be able to use the symbols < or > in naming sensors. What I do is use them to "point" where backbone links on my switches go to. e.g. "...
Tue, 10 Jun, 2025 at 2:29 PM
Scheduled Downtime By DATE
Hi, We have a requirement to stop monitoring our remote customers at scheduled times, these are usually a one off over a weekend etc. Currently we are only able to create a recurring schedule which is good for reports or notifications...
Tue, 10 Jun, 2025 at 2:29 PM
2012 Hyperv sensor issues
We have installed SCVMM 2012 and 2012 servers running HyperV. SCVMM is giving us this error while trying to create the SCVMM Host sensor. There are other Windows sensors running fine against this SCVMM server. Error Message Connecting to...
Tue, 10 Jun, 2025 at 2:29 PM
Ready only account not able to see certain view
Permissions in PRTG seem to be pretty bland. I'm trying to setup an account with read only access with permissions to access only certain pages or libraries in PRTG but not having any luck. Is this possible? Here is my current setup. I ...
Tue, 10 Jun, 2025 at 2:29 PM
Monitors SonicWall Log using SNMP Sensor?
Is it possible to monitor a SonicWall Log and alert on certain "log events" using an SNMP monitor? Article Comments Hi, this depends if the logs are delivered via SNMP. Basically PRTG should be able to monitor them bu...
Tue, 10 Jun, 2025 at 2:29 PM
Create a report or top list for bandwidth used by Pandora?
I'm trying to figure out how I can create a report for bandwidth used by Pandora. Pandora has many different IP addresses. I'm setup using Netflow V9 and when I go to my top talkers, I see pandora.com all over the place. I'd lik...
Tue, 10 Jun, 2025 at 2:29 PM
Report for Sensors Scanning Intervals
Is it possible to run a report to show all sensors and their scanning intervals? I'm trying to find a sensor that is not using the hierarchy setting. Thanks! Article Comments Hi, no there is no such report but you migh...
Tue, 10 Jun, 2025 at 2:29 PM
User timeouts in version 13
Is it possilbe to extend the user timeout for the web interface in version 13? I am displaying the web interface in my office so that we can track issues and the user keeps timing out. Article Comments Hello, I'm sorry, t...
Tue, 10 Jun, 2025 at 2:29 PM
XenServer Pool Support
The XenServer probe is neat, however does not seem to work properly when there are several XenServers configured in a pool. Currently when in a pool, the PRTG sensor allows you to monitor the VMs on the pool master only. When you try to c...
Tue, 10 Jun, 2025 at 2:29 PM
What's the best way to use notifications in PRTG's Libraries?
I would like to trigger notifications when specific thresholds / limits are breached for my disk space and CPU sensors. Thisw orks well for State Triggers - but when I have a Disk or CPU Sensor in the Library - I cannot get the notificat...
Tue, 10 Jun, 2025 at 2:29 PM
Please enter a valid OID value (e.g. 1.3.6.1.2.1.1.3.0)
PRTG is returning an OID error Please enter a valid OID value (e.g. 1.3.6.1.2.1.1.3.0) when I type input OID value - 1.3.6.14.1.2603.5.4.2.1.1.23.0.48 I am trying to graph Pipes configured in the Allot NetEnforcer. PRTG version: 13.1.1.11...
Tue, 10 Jun, 2025 at 2:29 PM
Map URLs on notifications
All our sensors send a generic email notification that goes to a team. I wanted to tailor these emails to include a public map URL relevant to the sensor but I can't see this is possible without creating lots of specific notifications. ...
Tue, 10 Jun, 2025 at 2:29 PM
Interface sensor on Nexus 5596
Auto discovery of our Nexus 5596 devices never return any interfaces. It does add the following types ok though: Ping ICMP type sensors (destunreach in and out etc) TCP segment type sensors UDP datagram sensors SNMP messages in and out ...
Tue, 10 Jun, 2025 at 2:29 PM
can i create an schedule for a specific date and time?
I know this feature wasnt available on the last version of PRTG stabel channel, but we are now running version 13.1.1, is the feature to schedule an event for an specific date and time available now? There is a vendor maintenance coming up ...
Tue, 10 Jun, 2025 at 2:29 PM
AD Replication Errors sensor
We have 9 domains within our network. All of these domains have trust relationsships in place, except 1. The AD Replication Errors sensor works perfectly for all DCs in domains that are trusted, regardless of whether they are in the same fo...
Tue, 10 Jun, 2025 at 2:29 PM
No Sensors available for Exchange 2007 via WMI?
Hi, i just tried to add some Exchangesensors via WMI. I first created the new computer, selected email, selected WMI Exchange and proceeded. In the next dialog there were no performance counters to select. What is wrong? I just updated...
Tue, 10 Jun, 2025 at 2:29 PM
Does Paessler offer IP Address Management?
Hi, I am running Ver 12.3 and am wondering if PRTG has an add-in feature to allow IP address Management? Something that would provide a visual indication to all active IP addresses on my network with the ability to apply details of systems...
Tue, 10 Jun, 2025 at 2:29 PM
Channels Table on Sensor Overview Page Truncates
When reviewing one of our custom DFS Replication status sensors, we noticed the Channels table at the bottom of the Overview tab on the sensor's page was not showing all channels we were returning from our script. Is this a known limit ...
Tue, 10 Jun, 2025 at 2:29 PM
top talkers on ASA
Dears/ please i need to kno what is the [ other] row which appears while i am displaying top talkers with netflow v9 on ASA the [other] row drains the biggest Bw so i need to know what or who is the other i will attach a picture that m...
Tue, 10 Jun, 2025 at 2:29 PM
prtg probe adminstrator cannot start service access denied
I am in the process of migrating prtg netmonitor and probe to a new machine. The final step of moving the probe states that I need to copy the GID from the old probe into the new probe. When i try to stop the probe service on the new mach...
Tue, 10 Jun, 2025 at 2:29 PM
Forecast (feature)
I am looking for a way to forecast (trend) traffic. Not just max and min for a specific interval but also a forecast in weeks, month or even years. How I could that? Or maybe there external apps for this? Please advice and thank you ...
Tue, 10 Jun, 2025 at 2:28 PM
Disk space sensors didnt respond after SQL servers restart.
We have 2 physical SQL instances and a cluster (virtual) in one of our networks, updates for those had to be done and they required a server restart. While this maintenance was done, all those sensors were paused, after the maintenance was...
Tue, 10 Jun, 2025 at 2:28 PM
SNMP to monitor inodes, disk name not showing
Hello, I am monitoring inodes usage from linux servers. I had to configure them manually from MIB Library -> Linux basic -> node percent. But when the sensor is up, it shows: disk 1, or disk 2 but not the name of the partition and a...
Tue, 10 Jun, 2025 at 2:28 PM
Cluster connection
Hi, I have problems with my monitor cluster. I get a lot of connection drops. After a connection drop it connects whitin 30 seconds and after that it will fail again. PRTG Version: 13.1.1.1266+ See log: Datum en Tijd Bovenliggend ...
Tue, 10 Jun, 2025 at 2:28 PM
How to get more report granularity?
So in the schedule setup i see where i can dictate what time sensors are reported, but i cannot seem to fine tune WHEN the reports are run. If i want a report that runs only on monday-fridays without weekends i have to do it manually. is ...
Tue, 10 Jun, 2025 at 2:28 PM
HyperV 2012 - local credentials problem
Hello, i have a new problem with an hyper-v Sensor. We have one physical Host with Windows Server 2012 / hyper V 2012. That Server contains three VMs. The host and guest VMs are not in a domain but in our DMZ, connected by a firewall (al...
Tue, 10 Jun, 2025 at 2:28 PM
Auto-update succeeded, yet reports failed
I recently completed an Auto-Update to 13.1.1.1182. I appear to have hit some kind of issue/hiccup that has left a remnant / cosmetic reporting issue in the System Status -> Software Version & Server Information tile. Notice in th...
Tue, 10 Jun, 2025 at 2:28 PM
Status Bar extract
Hello, I have to show the alerts, up & down, warnings, unusual, paused and unknown sensors which ar in the status bar on an seperate homepage. Is there a way to show them seperatly and with the correct icon i.e. red,green,orange,bl...
Tue, 10 Jun, 2025 at 2:28 PM
Graphs - customizable timespan
In all the goodness PRTG delivers there is one thing that is bugging me quite often. Sometimes a situation that is very well illustrated in graph form does not at all fit in one of the pre-defined timespans (I use 2h, 2d, 30d, 365d). Say it...
Tue, 10 Jun, 2025 at 2:28 PM
PRTG Port Check
How long does the PRTG Port check leave a connection open for? Does it send a fin packet to close if it gets the result it wants? I have a check running every 2 minutes, but I'm seeing multiple connections on "closed_wait" s...
Tue, 10 Jun, 2025 at 2:28 PM
What the latest PRTG release, (STABLE)
I heard there's a new PRTG due this week, 13.2 (stable), is it out yet ? Article Comments Hi, the latest PRTG releases can be seen in the version history. A new stable version will most likely be released next week. Best...
Tue, 10 Jun, 2025 at 2:28 PM
How can I monitor Cisco UCCX and CCM services?
I already have the basic sensors to monitor for Ping but is there a way to monitor the services that are required to run, and if the service stops to alert us? I saw someone use the SNMP with Nagios and monitored differnt MIB's. Is th...
Tue, 10 Jun, 2025 at 2:28 PM
Custom Sensors not refreshed?
Hello! I have created multiple custom sensors. Until a while ago I've just copied them into the exe folder and I could use them in the webinterface right away. Since then two PRTG updates took place. Now I've added a new sensor...
Tue, 10 Jun, 2025 at 2:28 PM
PRTG Sensor Cisco Nexus Ports
I added a new Cisco Nexus 5000 switch to be monitored and used auto-discovery to create the sensors. It correctly added sensors for all of my ports, but it's numbering the ports with some high number (i.e. 16875520) instead the actual p...
Tue, 10 Jun, 2025 at 2:28 PM
Fehler PE015 + 800703FA
Hallo, wir bekommen bei manchen Probes den Fehler "800703FA" in Verbindung mit "PE015" und folgender Fehlermeldung: "Verbindung konnte nicht hergestellt werden (800703FA: Es wurde versucht, einen Registrierungss...
Tue, 10 Jun, 2025 at 2:28 PM
latest PRTG version 13.1.2 slow
The PRTG instance we are running has significantly slowed down, and it's chewing system resources, particularly RAM. Is there a rollback to version 13.1.1 Article Comments Hello, a rollback is always tricky I'm afraid ...
Tue, 10 Jun, 2025 at 2:28 PM
Report on Warnings
I was wondering is it is possible to get a report on sensors in a warning state. Basically what I am looking for is similar to the Uptime/Downtime report except I would rather it be Uptime/Warningtime. I'm not seeing many options on ...
Tue, 10 Jun, 2025 at 2:28 PM
Asterisk SIP Monitoring
Is there a way to put a sensor on a SIP trunk within Asterisk? (could use a probe on windows in the same network if need be). Article Comments Hello, did you try the SIP Options Ping Sensor already? best regards Feb, 2013...
Tue, 10 Jun, 2025 at 2:28 PM
PRTG Sensors View
How do I Create an Extra View in PRTG. Basically i want to keep the setup I have now Logical Style. But I want to create an Extra view style as a physical view so for instance I can have the servers linked IE Virtual hosts then i expand Vir...
Tue, 10 Jun, 2025 at 2:28 PM
remote probe cannot read 64bit oracle client tnsnames at 64bit Windows
I have a remote probe running on 64bit W2008. remote probe runs as 32bit so it cant read the 64bit oracle client tnsnames. Is there anyway to define tnsnames.ora for the remote probe. Once i try to execute oracle sensor it gives (Could not ...
Tue, 10 Jun, 2025 at 2:28 PM
Bandwith DS3
I'm using snmp in prtg to monitor a serial interface DS3 the interface routinely show above 44Mbps. How can this be possible if DS3 link is 44Mbps shouldn't the max I ever see on the link be 44Mbps? Article Comments Coul...
Tue, 10 Jun, 2025 at 2:28 PM
Report table rows
I've been asked to generate a report for a specific time frame of between 18:00-21:00. I've got this setup accordingly with the "Report only for specific hours-of-day" however it is still generating redundent rows outside ...
Tue, 10 Jun, 2025 at 2:28 PM
Setting up a Boolean SNMP sensor
I am trying to setup a sensor that lets me know if a port on my router is active. I have the oid for each port and the value returned is either 1 (there is no cable plugged in) or 2 (there is a cable plugged in). I want to use this to a...
Tue, 10 Jun, 2025 at 2:28 PM
Why do SMS notifications have a subject like "SUBJ:=?utf-8?B?Z29iYmxlZGlnb29r?=" ?
PRTG sends email notifications to a portal that forwards the messages as SMS. Since the upgrade to V13 these SMS have an unreadable subject. What can I do? Article Comments For reasons regarding compatibility with various e-mail...
Tue, 10 Jun, 2025 at 2:28 PM
Monitor Pages/sec using WMI or something else?
How can I monitor pages per second on windows 2003 server using WMI or somthing else? Article Comments Hello, I'm very much afraid there is no native sensor in PRTG for that. You could only try doing this with a Custom Sen...
Tue, 10 Jun, 2025 at 2:28 PM
SNMP sensors for Traffic Data of PPP
The SNMP sensors for Traffic Data of the PPP or ADSL port, are often extremely low and incorrect. If i monitor a Routers LAN and WAN ports and start a download to the sites server, I can see the LAN showing for example 8MB/s download, whe...
Tue, 10 Jun, 2025 at 2:28 PM
Cluster Failover issues
I have set up the cluster setting one as primary node and one as a fail-over node, when primary node down, the failover node is active and we can add and edit the entries but as soon as primary node is back the changes made in failover node...
Tue, 10 Jun, 2025 at 2:28 PM
Sensors returning OK
Since updating to 13.1.2 a lot of our custom SNMP sensors are just returning a value of OK instead of the correct response. We can fix this by going into the settings changing the OID value to something then changing it back and everything ...
Tue, 10 Jun, 2025 at 2:28 PM
Monitor a site that creates unique session key
I need to monitor a site for up time, however every time the URL is hit it creates a unique session key which then becomes part of the url. Is there a way to account for this in setting up a sensor? Article Comments Hello, I...
Tue, 10 Jun, 2025 at 2:28 PM
No output for "Other" traffic in streamlog folder
I am running PRTG version 12.4.4.3099 on a Windows 2008 R2 server. I have defined a custom NetFlow v9 sensor for data coming from a cisco 2911 router. The sensor works fine overall. I have a number of tcp and udp ports defined, plus icmp...
Tue, 10 Jun, 2025 at 2:28 PM
Monitoring Port UP/Down at a HP, Cisco Switches
Hello PRTG Team, We need very urgent a possibility of Port UP/DOWN Monitoring at normal Switches with snmp. Is it possible, if yes how can we do it? Thank you and best Regards Marc Mestl Article Comments Hello, this is p...
Tue, 10 Jun, 2025 at 2:28 PM
Time Limit for Registration
It there any time limitation to do the registration? I bought the version 12 on Nov 2013. Article Comments Hi, may you please elucidate? What registration are you referring to? Best regards Feb, 2013 - Permalink The L...
Tue, 10 Jun, 2025 at 2:28 PM
Monitor Performance of Windows Server
Hello, what are the indicators I should use to monitor the performance of Windows Server so I can know when server performance is slow/bad or not? Thanks, Customer Article Comments Hi, you might have a look at the availab...
Tue, 10 Jun, 2025 at 2:28 PM
Am looking to purchase but would really like to speak with someone about the PRTG clustering and pro
I have a master and one failover node. It doesn't matter which server I connect to I see a probe for the master but not for the failover node. I attempted to add the probe from the failover as a remote probe to the master. I then set it...
Tue, 10 Jun, 2025 at 2:28 PM
wmi - class not specified
After an autodiscovery of a windows server, a handful of sensors are reporting "wmi - class not specified". What is this error? Article Comments Could you please elucidate? What precise WMI sensors are returning this...
Tue, 10 Jun, 2025 at 2:27 PM
Can i exclude single Drives from free-disk-space sensor
one sensor is checking free disk space on windows 2008r2-server volume c: d: e: and seven other volumes. can i exclude one single volume for example volume g: from being monitored? Article Comments Hi, I'm afraid this is no...
Tue, 10 Jun, 2025 at 2:27 PM
How do I display HTTP uptime on Maps
Is there a way to show uptime and not the loading time for specific HTTP sensors on the Maps designer? Article Comments Hello, I'm very much afraid this is not possible. The Uptime/Downtime Values in the "General stat...
Tue, 10 Jun, 2025 at 2:27 PM
What is "Authorization error (SNMP error #16) and how do I fix it?
I am trying to monitor a switch with SNMP version 3. I correctly entered the information but when I attempt to monitor SNMP traffic I continually get this error. I am sure that it is something very simple that I overlooked but I did confirm...
Tue, 10 Jun, 2025 at 2:27 PM
sensor for UNIX servers
Dear I have unix machines HP-UX, AIX So, I want to monitor CPU, MEM, DISK usage for those servers via PRTG. Now, our prtg version is PRTG Network Monitor 13.1.1.1266 x64. Please somebody help me... thank you Article Comments H...
Tue, 10 Jun, 2025 at 2:27 PM
Is there a way to edit the width of the Summarized Notifications email text
The body of the "Summary Notification" email (text, not html) truncates the lines for each sensor with "..." after 59 characters. How do i adjust the maximum length of a line in the message? example: PRTG VLB Cluste...
Tue, 10 Jun, 2025 at 2:27 PM
Monitoring Trend Micro Worry Free Products
Hey there, Is there any known MIB for Trend Micro Worry Free Business Security Servers for Monitoring via SNMP or rather the Description of the SNMP-Traps? Or if there is a possibility to Read some Status out of WMI-Classes. Thank you in...
Tue, 10 Jun, 2025 at 2:27 PM
When I try to add a Xen sensor, I get an error
The error message states "The request was aborted: Could not create SSL/TLS secure channel" Article Comments This means, that you did enter wrong credentials in the device settings. Please go to the device settings and...
Tue, 10 Jun, 2025 at 2:27 PM
Tempermental sensor
We have an average disk read sensor that happily works. Then all of a sudden it decides it cant connect, every other sensor is happy on that particular server. Any advice on what i can check would be appreciated thanks Ash Articl...
Tue, 10 Jun, 2025 at 2:27 PM
Why shut ports in cisco mds are identified as down ?
Hello, I have a number of Cisco MDS devices, some ports are in shut mode and PRTG recognize them as Down, how can i overcome it? Thank you, yaron Article Comments Hello, thank you very much for your KB-Post. May I please as...
Tue, 10 Jun, 2025 at 2:27 PM
Aggregate multiple grahps in one graph
Hello, I need help, how can I aggregate multiple snmp bandwidth sensors in one graph to see the total bandwidth usage of all of them? Thanks. Article Comments Hi, you might want to have a look at the Sensor Factory sensor for t...
Tue, 10 Jun, 2025 at 2:27 PM