kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Icon Status
Hello, I'm trying to create a a new map and i'm having an issue with icons. In one of the sample maps a "Internet cloud" icon is shown and it is bright green. I would like to have a similar icon in my custom map that is ...
Tue, 10 Jun, 2025 at 10:29 PM
Is there a way to configure LDAP auth for a whole group of servers?
I have a group of 100 LDAP servers. Is there a way to configure LDAP Auth for the whole group of servers(100) without having to individually each auth account on each server? Or does your application integrate into CyberArk Password man...
Tue, 10 Jun, 2025 at 10:29 PM
How can I monitor Distributed File System Replication (DFS-R)?
Is it possible to monitor Distributed File System Replication (DFS-R) with PRTG? How can I achieve this? Article Comments Monitoring Distributed File System Replication (DFS-R) Just thought I'd share a small and simple VBS...
Tue, 10 Jun, 2025 at 10:29 PM
Cannot get custom EXE/Script PowerShell to work, PE132
I'm having issues running a custom EXE/Script sensor. It's a simple PowerShell script that's tested to return string output in the form of value:message. Status summary of the sensor: Response not wellformed: "(File C:...
Tue, 10 Jun, 2025 at 10:29 PM
Channel Value Creation
Hi I've create some sensors for know how many users are connected on specifics applications. But i've got a problem, the channel use only the uptime and the downtime of the ap, but i wanna have some channels with the value. I&#...
Tue, 10 Jun, 2025 at 10:29 PM
User Active Directory integration
Hello, we are integrating prtg to AD network. What are the minimum privileges needed by the user for integration with AD? It is not possible to be a full user, according to company policies. Thank you Article Comments Thi...
Tue, 10 Jun, 2025 at 10:29 PM
EXEXML Sensor specify computername with parameter
Hi, I've created the following script: Write-Host "<prtg>" param([string]$ComputerName) $value= Get-WmiObject -Query "SELECT * FROM Win32_Processor" -ComputerName $ComputerName $LoadPercentage = $valu...
Tue, 10 Jun, 2025 at 10:29 PM
Monitoring Magenta Ink for HP OfficeJet Pro 8600
We are able to monitor ink levels for black, cyan & yellow using SNMP. That is not the case for magenta. Using snmpwalk, the following OIDs were identified as being related to ink levels: iso.3.6.1.2.1.43.11.1.1.6.0.1 = STRING: &qu...
Tue, 10 Jun, 2025 at 10:29 PM
Purging logs
I would like to purge the logs after a week but do not know where the setting is, please could someone let me know Article Comments From the web interface, head to "Setup -> System Administration -> Core & Probes&...
Tue, 10 Jun, 2025 at 10:28 PM
SNMP Traffic Sensor gibt falschen Wert aus
Hallo, ich habe einen SNMP Traffic Sensor für ein Gigabit Interface einer CheckPoint 4600 angelegt. Die Werte werden angezeigt, jedoch nur die Hälfte des tatsächlichen Wertes. Gibt es eine Möglichkeit, dass ich einen Multiplikator (mal 2) s...
Tue, 10 Jun, 2025 at 10:28 PM
each host traffic by netflow v5
Hi, I have config netflow v5 in PRTG. I can see the total traffic but don't know where to get the separate host traffic. will appreciate if someone can help. thanks Article Comments Hi there, This sort of information is ag...
Tue, 10 Jun, 2025 at 10:28 PM
WMI Laufwerkskapazität - Laufwerk entfernt und trotzdem geprüft
Hallo, wir haben ein Laufwerk unseres File-Servers entfernt, trotzdem prüft aber PRTG noch immer das alte Laufwerk und meldet einen Fehler. Wie kann ich den Eintrag des Laufwerks dauerhaft entfernen? Zum Einsatz kommt der WMI-Disc-Space-S...
Tue, 10 Jun, 2025 at 10:28 PM
Custom XML EXE Sensor remote Powershell
Hello, I want to execute a Powershell script from a remote probe to another server within the same network. When I change the param $ComputerName to a valid value I get results like I should, but when I put the script in PRTG it does not ...
Tue, 10 Jun, 2025 at 10:28 PM
SNMP Trap monitor can't alert
I successfully get messages from the ITWatchDogs unit as follows... (note I put the MIB file which is available for download under the right-hand menu on the ITWatchDogs unit web interface, into the folder PRTG likes) 4/4/2016 10:14:57 AM...
Tue, 10 Jun, 2025 at 10:28 PM
PRTG Meraki integration using Netflow, hardware recommendation
Have a customer, currently 5 sites (MX firewall and MR WAP), they are happy with features on Meraki Dashboard, but the data lapses after 30 days. They would like to have data available for 3 years in the past. They want following info: H...
Tue, 10 Jun, 2025 at 10:28 PM
Custom "Average Interval"
Hello, How can i add custom "Average Interval" in "Historic Data" tab? Article Comments Dear MAA Please note that custom intervals are not officially supported. The intervals are defined in the file histo...
Tue, 10 Jun, 2025 at 10:28 PM
SNMP Trap message in SMS notification?
Hello. In relation to all the sensors changes, that recent versions have introduced - is there a way to have prtg send the last trap text message in sms notification? %trapmessages and %traperrors works only with email. Same goes with Syslo...
Tue, 10 Jun, 2025 at 10:28 PM
Flexible Netflow and PRTG
I've configured Flexible NetFlow on a Cisco router running Cisco's IOS. The template I'm using includes for example the application name identified by the NBAR engine on the Cisco device. What I'm trying to achieve is to use...
Tue, 10 Jun, 2025 at 10:28 PM
Is Cisco IOS Flexible Netflow (FNF) Supported in PRTG latest version?
Hello, I am trying to setup FNF on a Cisco 2921 Router. Is this Flexible Netflow Version 9 supported? I am trying to capture MPLS Interface traffic. I am working with Cisco currently, but so far only able to get traditional Netflow version ...
Tue, 10 Jun, 2025 at 10:28 PM
Direct performance counters stopped working
After recent network hiccup direct performace counters stopped working. Existing sensors (pure performace counters) report: The wait operation timed out (Performance Counter error 0x102) New sensor (pure performance counters) not possible...
Tue, 10 Jun, 2025 at 10:28 PM
change AUTO REFRESH AND ALERTING less than 20 seconds.
Hello, How can I change AUTO REFRESH AND ALERTING -> Auto Refresh Interval (Sec.) less than 20 seconds. Where can i find <#object type="settings"/> file to change settings (if i can) Thanks Article Comments ...
Tue, 10 Jun, 2025 at 10:28 PM
Netflow trafic different compare snmp trafic
I'm using both SNMP trafic sensor to monitor bandwidth usage on cisco router interface and also use Netflow sensor to have more detail view on what type of data running through it. but why i'm reading different graph result ? for e...
Tue, 10 Jun, 2025 at 10:28 PM
[Maps] Ändern der Schriftgröße Symbole A-C
Hallo, ich möchte die Maps an einem Großen Monitor präsentieren. Dazu muss ich aber die Schriftgröße der Symbole A- C ändern. Welche Änderungen müssen vorgenommen werden? Folgende Threads konnten mir leider nicht weiterhelfen: https://h...
Tue, 10 Jun, 2025 at 10:28 PM
Pages printed suddenly not working on random devices
Yesterday evening at 5:30pm I replaced a switch. All was working fine afterwards - for a while. At 6:50pm four of our printers stopped reading the Total Pages Printed snmp setting. Just four of them - there are about a dozen other printers...
Tue, 10 Jun, 2025 at 10:28 PM
How to monitor SharePoint?
Hi, I've installed PRTG in my PC. Now I need to monitor a SharePoint site/server. What are the steps for doing that? The UI is clean and neat but I am lost in terms of configuring a new device, specifically a SharePoint device. Th...
Tue, 10 Jun, 2025 at 10:28 PM
Status types
Could we have a status type - 'Information' There are sensors which could only be added as information with current status and not down or just OK Article Comments Hello, Thank you very much for your feedback. We reall...
Tue, 10 Jun, 2025 at 10:28 PM
PRTG Memroy Limit Ceiling
Hi, We are having some performance issues with our PRTG Installation, and quick background. Machine has 24 Gb RAM, SSD Storage for the Database etc, 2x Xeon E5-2640. From what I can tell PRTG will only use 8 Gb of RAM and no more, mon...
Tue, 10 Jun, 2025 at 10:28 PM
Value Mode in Channel Settings needs Sign-dependent Extremum
My PRTG intallation monitors thermometer. So, the best choice for graphs data averaging is Sign-dependent Extremum. Or, lets call it Adaptive Maximum. Minimum for negative values, and maximum for positive values, and average for mixed value...
Tue, 10 Jun, 2025 at 10:28 PM
Cluster Failover Not Syncing
Hi, I have just set up a simple Master/Failover cluster in PRTG. The Master is operating correctly and the cluster health is green but the sensors I have on the master (which have been moved from Local Probe in to Cluster Probe) are not s...
Tue, 10 Jun, 2025 at 10:28 PM
My *.Bat Sensor seems fine, but will not work.
Hello! I've written a batch file which shall read the output from an *.exe file, manipulate this outputstring, and give it to my PRTG Sensor. When I test my batch-file in cmd it works fine, but when i load my PRTG Sensor the Sensor-out...
Tue, 10 Jun, 2025 at 10:28 PM
Uptime groups of sensors
Can i monitor uptime on a group of sensors? For example if i monitor two dns servers i dont want it to report downtime if just one of them is down since the function is still available? Mathias Article Comments Hi, you migh...
Tue, 10 Jun, 2025 at 10:28 PM
how to fix the error not connected(error in content)
Hi, I'm facing an error in PRTG network monitor as "not connected(error in content)".wat can i do with this?. i tried my best but i can't able to solve this issue. And also i cant able to restart and click any settings i...
Tue, 10 Jun, 2025 at 10:28 PM
Single SNMP value is recorded as Volume and not graphed
I have a several Netapp storage backup processes that give a "last total transferred" as an SNMP value. This number changes once the next backup process is completed. I pull this value using PRTG and while it records the value as ...
Tue, 10 Jun, 2025 at 10:28 PM
How to change the name of a channel
Is it possible to change the name of a channel? I have a bunch of sensor channels using SSH advanced sensor from a script, and I want change the name of some of the channels. As far as I can tell I can easily change the name in my scrip...
Tue, 10 Jun, 2025 at 10:28 PM
Can't activate PRTG Network Monitor after moving to new server
After moving Network Monitor to another server I cannot activate my commercial licensed version on the new server. Activation Status is "Activation: Check via activation1.paessler.com, result is \"License too old\"" Netw...
Tue, 10 Jun, 2025 at 10:28 PM
WMI shows "Access is denied" only on a few Sensors of a device
Some WMI Sensors are showing: "Get-WmiObject : Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)) At C:\Program Files (x86)\PRTG Network Monitor\custom sensors\EXE\check_automatic_services.ps1:43 char:20 + Catc...
Tue, 10 Jun, 2025 at 10:28 PM
Sunburst slice size
Hi I would like to change the slice size for the sunburst. In the Library view I can set the slices to not use neither sensor amount nor priority to define the slice size, but when I use the same sunburst in a map view some slices are ex...
Tue, 10 Jun, 2025 at 10:28 PM
Multiple headers for different e-mail notifications
Hello, Today i encountered a problem about the notification to e-mail option in PRTG. We are currently using a service desk program that has a mail-import function. What we are trying to achieve that PRTG sends a notification by mail and ...
Tue, 10 Jun, 2025 at 10:28 PM
PRTG Website
Is it possible to setup a website of all of our sensors over a 30 day period that does not require a username/pass? I need the ability to send an internal user a link to all maps. Article Comments I was able to create custom ma...
Tue, 10 Jun, 2025 at 10:28 PM
Why don't my notifications send after the correct threshold?
I've created State Triggers that look like this: When sensor state is Down for at least 1800 seconds perform "Email to XXX" The Notification "Email to XXX" is set to Method: "Always Notify ASAP". We used ...
Tue, 10 Jun, 2025 at 10:28 PM
Custom Email Notifications / Integration with Kayako
I'm looking to have PRTG log a ticket on a Kayako system when a sensor goes down. There are multiple sites being tracked by PRTG and I'm aiming to get it to log a ticket as the appropriate site. (I have access to both ends of this s...
Tue, 10 Jun, 2025 at 10:27 PM
Number of Pings to mark a sensor as UP
Hi, Defining the number of pings required to fail before a Ping Sensor is maked as down is easily done by modifying parameter: "Ping Count". The problem I have is with defining the number of successful pings required to mark t...
Tue, 10 Jun, 2025 at 10:27 PM
Mobile Web GUI deprecated, will MONDroid for Android stop working?
We have around 450 sensors being monitored by PRTG in our environment. We use the official PRTG Android client for multiple staff to monitor and receive PRTG push-notification alerts. However, certain alerts are only sent to certain staff. ...
Tue, 10 Jun, 2025 at 10:27 PM
SSL handshake error
Hi. I'm currently seeing the error displayed below: Last message: Error connecting with SSL. Error connecting with SSL. error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure We've taken a look at t...
Tue, 10 Jun, 2025 at 10:27 PM
The file or directory is corrupted and unreadable.
I seem to have broken my SOAP ESXi sensor. It was working fine for a number if months and this week I rebooted the PRTG Core server and started to get these messages on all the ESX sensors. I have obviously corrupted something -any id...
Tue, 10 Jun, 2025 at 10:27 PM
Map Geräteliste status
Hallo zusammen, ist es möglich in der Map übersicht, die Geräteliste anzupassen, dass nur Fehler und Warnungen angezeigt werden, aber nicht die Sensoren die ok sind? Mit freundlichen Grüßen Marvin van Thiel Article Comments ...
Tue, 10 Jun, 2025 at 10:27 PM
PRTG Website
Is it possible to setup a website of all of our sensors over a 30 day period that does not require a username/pass? I need the ability to send an internal user a link to all maps. Article Comments create a public map, with publ...
Tue, 10 Jun, 2025 at 10:27 PM
How to Disable Email Notifications for Windows Updates Status Sensor (s)
How does one go about disabling email notifications for the Windows Update Status sensor when it has been configured by auto-discovery? Article Comments create a new autodiscovery template with out the notification rule maybe?.....
Tue, 10 Jun, 2025 at 10:27 PM
Custom Report Template for Traffic Sensors (Average, Maximum, Percentile 95th)
Hi! I currently have a report that someone here posted on an older question, it returns the average traffic, total traffic, and (optionally) the 95th percentile to all channels (Traffic In, Traffic Out, etc) for a number of SNMP Traffic ...
Tue, 10 Jun, 2025 at 10:27 PM
Could not retrieve passhash - Android N
Hi, I keep getting the error stating that "could not retrieve passhash" when trying to login via the PRTG Mobile App for Android. I am using Android N Developer Preview 2 and understand that this may be the cause, but I figured...
Tue, 10 Jun, 2025 at 10:27 PM
DISK FREE Sensor Low space notificatio
Hello, I use Disk Free sensor to monitor couple of windows systems. Two of them have 14% and 17% free space (Appear on Disk Free sensor), but he is still green. Without low space notification. I edit sensor settings and: Lower Warning Limit...
Tue, 10 Jun, 2025 at 10:27 PM
Availability of my infrastructure in on measure
Hello, is it possible to get a summary report of my infrastructure? My CEO wants a short overview of all important things. He dont want to have a report on every item. He is intrested in a summary - for example the avereage availabil...
Tue, 10 Jun, 2025 at 10:27 PM
How can manage OID tables?
I don't find any snmp sensor that index automaticaly every entry of an OID Table (integer and string). E.g.: table of disk partitions (description, %usage, total MByte, etc..) .iso.org.dod.internet.private.enterprises.compaq.cpqHostOs.c...
Tue, 10 Jun, 2025 at 10:27 PM
PRTG management
How can I scan my network after deleted some device ? I want to rediscover all deleted device. thx Article Comments You can achieve this by using Auto-Discovery in PRTG. However this feature has no option like "Only disc...
Tue, 10 Jun, 2025 at 10:27 PM
Software monitoring
Hi, In PRTG do u have software monitoring option, like programs installed in machines in my network? Article Comments Hi, no, PRTG has no such functionality. Sorry. You might look for something like LAN Sweeper. Best regard...
Tue, 10 Jun, 2025 at 10:27 PM
How to check some web sites availability from a special server which has access to internet via a p
We want to check some web sites availability from a special server (named "A" for instance) which has access to internet via a proxy server (named "B" for instance). so in PRTG server (named "C" for instance)w...
Tue, 10 Jun, 2025 at 10:27 PM
Can you monitor narrowcasting screens?
Goodday, We are user PRTG to monitor our network and servers, but we just implemented a narrowcasting environment, to out company, is there a way or a sensor, that we can use to monitor the update of our screens?? Yours Sincerely, Kiran...
Tue, 10 Jun, 2025 at 10:27 PM
Synology sensors on PythonMiniProbe
We have the PythonMiniProbe running on a Synology NAS. We would like to use the same Synology sensors included in PRTG on the mini probe (physical disks and disk free), how can we do this? Article Comments Hi, sensors available...
Tue, 10 Jun, 2025 at 10:27 PM
CSVExport - Working any more?
I know the current piece of software is no longer being supported, so I just have a general question...Does anybody know if it will even work with the current version of PRTG. I'm using the standard string with -pu -pp -ps -s , so I kno...
Tue, 10 Jun, 2025 at 10:27 PM
Can Not Receive internal emails from the same Domain through out Exchange 2013
hey there .. when am sending a massage from email account HR@abc.local to email account it@abc.local the massage stay in the Sent Box but Not Received by the Destination and Not appear in him Inbox . I Need Help Please . Ar...
Tue, 10 Jun, 2025 at 10:27 PM
Timeout code pe018 rescan interval
The sensor below is set with a scanning interval of one hour. Why are the intervals below no more than 60 seconds? 4/14/2016 10:19:01 PM Down Timeout (code: PE018) 4/14/2016 10:18:01 PM Warning Timeout (code: PE018) ____________________...
Tue, 10 Jun, 2025 at 10:27 PM
How to check a web site availability from a special server with proxy?
We want to check some web sites availability from a special server (named "A" for instance) which has access to internet via a proxy server (named "B" for instance). so in PRTG server (named "C" for instance)w...
Tue, 10 Jun, 2025 at 10:27 PM
TACACS+ login test
Anyone have a good way to test TACACS+ with PRTG Network Monitor the same way they do with the RADIUS test? Article Comments there is no out of the box solution in PRTG and the request for such a sensor is almost not existing. Y...
Tue, 10 Jun, 2025 at 10:27 PM
Are there any plans to add a sensor for TACACS servers?
We support a lot of Cisco equipment that authenticates and and provides accounting information through TACACS servers (as opposed to RADIUS servers). Are there any plans to add a sensor for TACACS servers? Article Comments We ...
Tue, 10 Jun, 2025 at 10:27 PM
Health Probe Down
We were testing this out and got sidetracked for a bit due to other projects. Came back to it today and it says that the Probe Health is Down and Disconnected. From the web UI I also get the message that "Monitoring may be incomplet...
Tue, 10 Jun, 2025 at 10:27 PM
Sensors change state randomly /~400 Sensors
Hi, we have a PRTG installation with about 400 Sensors and until two weeks ago everything went fine. Now at random intervals the sensors suddenly start changing states from OK to Warning to Error and back. I can't pinpoint any pattern...
Tue, 10 Jun, 2025 at 10:27 PM
evaluate user folder daily expansion of users home dirs
is it possible to setup monitoring on users home directories and to compare directories from the prior day and if growth is more than 10%? Article Comments Hello Tippet, I'm afraid that the folder sensor of PRTG cannot com...
Tue, 10 Jun, 2025 at 10:27 PM
PRTG 3Com Switch
Hello, i would like to monitor the port statistics from 3Com Switch 5500G-EI (now HP) wich are showing in webinterface. These statistics are not the same if i do SNMP bandwith with input/output errors. Over SNMP bandwith sensors i see no ...
Tue, 10 Jun, 2025 at 10:27 PM
Intervals for Remote Sites
Hi, we have about 20 clients with remote probes. i like to have different intervals for a few of the remote offices. How can i make a overall interval for all sensors (ping, http, diskspace, etc) for a remote probe? I experienced t...
Tue, 10 Jun, 2025 at 10:26 PM
Feature Request - Official Hyper V replica sensor
Hi, I would like to add onto the other users in the community requests for a Hyper-V replication sensor. I realise that there are custom scripts that we can use to achieve this but a built in sensor would be so much easier to use. It see...
Tue, 10 Jun, 2025 at 10:26 PM
How can I edit the URL value of an HTTP Sensor with the API?
Currently, I cannot find what 'name' and value to put in my POST /api/setobjectproperty.htm call. I need to clone an https sensor and change the URL value after. Is there a why to do that? Thank you Article Comments ...
Tue, 10 Jun, 2025 at 10:26 PM
Sensor folder
Hello, I have a problem with a folder sensor. I want monitoring how is older a file in a folder. I have setting a sensor on my server 2012 R2 using path e$\test I have create a file txt of some Kb and the sensor go successfully where I...
Tue, 10 Jun, 2025 at 10:26 PM
Nur Notification, aber kein Zutritt zum System
Guten Tag, ich möchte gerne Usern, bzw. der Gruppe Fehler-Benachrichtigungen zu gewissen Sensoren senden lassen, aber diese User sollen sich nicht auf die Web Gui einloggen können. Dazu habe ich die User und Gruppe angelegt, außerdem di...
Tue, 10 Jun, 2025 at 10:26 PM
Huawei NE40E Sub-Interface (dot1q) Traffic
Hi Guys, Is there any way to monitor sub-interface (dot1q) traffic for Huawei NE40E router in PRTG? Article Comments Hello Khairi, thank you for your post. Monitoring VLAN's can be rather tricky, not all devices from a...
Tue, 10 Jun, 2025 at 10:26 PM
Can I run a report that shows me notifications for every sensor?
I'd like to be able to run a report that lists every sensor we have configured with who is being notified when an issue arises. Article Comments Hello, I'm afraid that it's not possible to list all sensors and the ...
Tue, 10 Jun, 2025 at 10:26 PM
How can I set which remote probes are auto updated first?
I have 100+ remote probes, 85 of them are connected over a WAN and 15 are connected locally to the same LAN as the core ( master\secondary) or with high speed links. When I do an auto upgrade, bi-monthly ( so 6 times a year or more) The ...
Tue, 10 Jun, 2025 at 10:26 PM
Using the API to Sort Devices and Sensors Alphabetically
Hi, I know how to sort my objects in the web and enterprise console by chosing the option in the GUI and that works fine, but I was hoping there might be an option to use the API to initiate a sort via some automation. Is there an API call ...
Tue, 10 Jun, 2025 at 10:26 PM
Redirect folder Syslog Database
Hi. I use a test environment PRTG Network Monitor 16.1.22.2565. I have a very big volume of logs by Syslog Receiver Cisco sensors. Can I redirect the storage Syslog Database folder to a network drive? Article Comments I'm af...
Tue, 10 Jun, 2025 at 10:26 PM
Problem on Sensor Folder
Hello to everybody, i have a problem with sensor folder, i have one folder where i write daily logs file one every day and i want check the older file that not to be major of one day. The problem that i have seen is if i have one file in...
Tue, 10 Jun, 2025 at 10:26 PM
How can I create customize report?
i want to display max value of the week (Mon-Sun) from bandwidthsensor. Article Comments Hello, Thank you for your KB-Post I'm afraid currently there is no report available which only shows the maximum / minimum value from...
Tue, 10 Jun, 2025 at 10:26 PM
PRTG and Mcafee Firewall Issue
kind of an off the wall question, and i cant say for sure were the issue is but when I enable Mcafee Hips on a server, PRTG goes from using the service account I tell it to in the settings to trying to authenticate with, to the computer obj...
Tue, 10 Jun, 2025 at 10:26 PM
About PRTG Local and Remote Probes
Hi everyone, I have some questions about PRTG. We have 2 probe, first one is in Boston ( Local probe and main PRTG server ), second one is in London ( remote probe ). They are monitoring our Boston and London networks. Our London network...
Tue, 10 Jun, 2025 at 10:26 PM
Scanning interval for all similar sensors
Hi all. My first post, be gentle :) Is there a way to set a scanning interval for a group of similar sensor, like PING? The desired behaviour is to set all, let's say PING sensors, to the same scanning interval. Ty very much. ...
Tue, 10 Jun, 2025 at 10:26 PM
Sample Dashboard Frame Size
Hi, i just modified the Sample Dashboard through Map Designer. I cant get the right Frame Size for our 40inch TV. What is the correct Frame Size i need? Here my current Config: <iframe width=2560 height=1600 frameborder="1&qu...
Tue, 10 Jun, 2025 at 10:26 PM
Can you monitor ping form host to server
Hello, Is it possible to monitor the PING from a host to a server? when the PRTG software /client or probe is not installed on that machine? kiran Article Comments Hello Kiran, thank you for your post. If the host from w...
Tue, 10 Jun, 2025 at 10:26 PM
Any plans to integrate PRTG with OpenStack?
Zenoss and Nagios are already supported. Any plans to get PRTG in that group? Ideally, any new VM spin-ups or new vSwitch additions would be automatically added to that tenant's group in PRTG. At first I'd be happy with PRTG just...
Tue, 10 Jun, 2025 at 10:26 PM
Why CPU sensor status are always ok (green)?
One of my customer´s server shows 100% on CPU load sensor. We have verified and this value is right, but on PRTG Network Monitor it is shown with "green status", in other words, it´s never warning or error status like other type o...
Tue, 10 Jun, 2025 at 10:26 PM
Migration to new PRTG instance
Hi, We currently have an instance of PRTG residing on legacy physical hardware, I would like to understand what the process is for migration from one instance to another, mainly can a probe (including devices and sensors that is is monitor...
Tue, 10 Jun, 2025 at 10:26 PM
IMAP sensor not working properly
We got a lot of IMAP sensors against one mailbox, cheking backup tasks. Recently, we've detected that sensors are reporting false positives, 'cause there are mails inside mailbox reporting backup failures. But, sensors are giving ok...
Tue, 10 Jun, 2025 at 10:26 PM
Account Settings - Auto Refresh
Hello! I set the auto refresh to 180 seconds and as far as i can see PRTG ignores that and sets the auto refresh to 30 seconds (default i think). The countdown at the bottom status bar starts with the value i set but it starts from 30 any...
Tue, 10 Jun, 2025 at 10:26 PM
SetObjectProperty Limitations in the API
I am trying to deploy nearly a thousand new devices, mostly from templates. However, I'm running into what appears to be limitations in the API and I'd like to know if there's anything I can do to circumvent. 1) WMI Service Se...
Tue, 10 Jun, 2025 at 10:26 PM
Monitoring F5 BIG-IP failover status
Hi, I need monitor BIG-IP failover status using PRTG. Snmpwalk run on the machine gives an output as below: snmpwalk -v3 -u prtg -l AuthPriv -a SHA -A xxxxxx -x DES -X xxxxxxxx localhost 1.3.6.1.4.1.3375.2.1.14.3 ---Active member--- F...
Tue, 10 Jun, 2025 at 10:26 PM
Feature Request: Export- / Import Sensors
It would be a great if you do a feature called "Export and import Sensors" Why? e.g. if you want to migrate one PRTG-Core to a new one with less sensors, it is nessasary to add all sensors manualy. So it might be possible to epo...
Tue, 10 Jun, 2025 at 10:26 PM
No such instance (SNMP error #223)
Hello, since 23 days I get the SNMP error # 223 on some switchports on a Cisco Switch. SNMP works properly on about 150 switchports, but around 20 ports cant be monitored since the 29th of march. Before this date they also were scanned wi...
Tue, 10 Jun, 2025 at 10:26 PM
SNMP disk space wrong
I have been asked by a user why the PRTG snmp disk sensors dont match the linux df command, I have done an snmpwalk and checked the figures of both snmp and df adn the are identical. But the figure in PRTG is off by a big margin, could yo...
Tue, 10 Jun, 2025 at 10:26 PM
PRTG Enterprise console crashes
Hi, I am running PRTG Enterprise Console over Windows 10. My PRTG installation is kept up to date. Enterprise Console is crashing very frequently (stays stable for not more than few minutes of use) since few months. Is there anything to ...
Tue, 10 Jun, 2025 at 10:26 PM
Map Object "Own HTML" not working
Hallo, I updated our PRTG-Installation last weeks. So today I wanted to inlude some new IP-Cam in our Main-Dashboard. The Problem is, the buttons for Pre- and Post-HTML are missing: http://prnt.sc/awio88 Is this a bug or is there some...
Tue, 10 Jun, 2025 at 10:25 PM
API url encoding
Hi, I'm trying to create a sensor with this function : /api/duplicateobject.htm?id=2994&name=Données&targetid=3005 It works really well when I don't use accent in the name field. But when I use one, on the sensor view I ...
Tue, 10 Jun, 2025 at 10:25 PM
Scheduled report directory
When generating reports on a schedule, is there a way to choose which directory you want to send it to? Also is there a way to have the report generate without placing it in a sub-directory first? Article Comments I'm afraid...
Tue, 10 Jun, 2025 at 10:25 PM
Oracle Specific Data Connection Mode / Use Oracle Client option missing
https://www.paessler.com/manuals/prtg/oracle_sql_sensor following Soltutions in link above in PRTG Version V12.4.5.3165 and V16.2.23.3269 the Oracle Specific Data Connection Mode / Use Oracle Client Option is missing. We run into ORA 01...
Tue, 10 Jun, 2025 at 10:25 PM