kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Mobile Web GUI deprecated, will MONDroid for Android stop working?
We have around 450 sensors being monitored by PRTG in our environment. We use the official PRTG Android client for multiple staff to monitor and receive PRTG push-notification alerts. However, certain alerts are only sent to certain staff. ...
Tue, 10 Jun, 2025 at 10:27 PM
SSL handshake error
Hi. I'm currently seeing the error displayed below: Last message: Error connecting with SSL. Error connecting with SSL. error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure We've taken a look at t...
Tue, 10 Jun, 2025 at 10:27 PM
The file or directory is corrupted and unreadable.
I seem to have broken my SOAP ESXi sensor. It was working fine for a number if months and this week I rebooted the PRTG Core server and started to get these messages on all the ESX sensors. I have obviously corrupted something -any id...
Tue, 10 Jun, 2025 at 10:27 PM
Map Geräteliste status
Hallo zusammen, ist es möglich in der Map übersicht, die Geräteliste anzupassen, dass nur Fehler und Warnungen angezeigt werden, aber nicht die Sensoren die ok sind? Mit freundlichen Grüßen Marvin van Thiel Article Comments ...
Tue, 10 Jun, 2025 at 10:27 PM
PRTG Website
Is it possible to setup a website of all of our sensors over a 30 day period that does not require a username/pass? I need the ability to send an internal user a link to all maps. Article Comments create a public map, with publ...
Tue, 10 Jun, 2025 at 10:27 PM
How to Disable Email Notifications for Windows Updates Status Sensor (s)
How does one go about disabling email notifications for the Windows Update Status sensor when it has been configured by auto-discovery? Article Comments create a new autodiscovery template with out the notification rule maybe?.....
Tue, 10 Jun, 2025 at 10:27 PM
Custom Report Template for Traffic Sensors (Average, Maximum, Percentile 95th)
Hi! I currently have a report that someone here posted on an older question, it returns the average traffic, total traffic, and (optionally) the 95th percentile to all channels (Traffic In, Traffic Out, etc) for a number of SNMP Traffic ...
Tue, 10 Jun, 2025 at 10:27 PM
Could not retrieve passhash - Android N
Hi, I keep getting the error stating that "could not retrieve passhash" when trying to login via the PRTG Mobile App for Android. I am using Android N Developer Preview 2 and understand that this may be the cause, but I figured...
Tue, 10 Jun, 2025 at 10:27 PM
DISK FREE Sensor Low space notificatio
Hello, I use Disk Free sensor to monitor couple of windows systems. Two of them have 14% and 17% free space (Appear on Disk Free sensor), but he is still green. Without low space notification. I edit sensor settings and: Lower Warning Limit...
Tue, 10 Jun, 2025 at 10:27 PM
Availability of my infrastructure in on measure
Hello, is it possible to get a summary report of my infrastructure? My CEO wants a short overview of all important things. He dont want to have a report on every item. He is intrested in a summary - for example the avereage availabil...
Tue, 10 Jun, 2025 at 10:27 PM
How can manage OID tables?
I don't find any snmp sensor that index automaticaly every entry of an OID Table (integer and string). E.g.: table of disk partitions (description, %usage, total MByte, etc..) .iso.org.dod.internet.private.enterprises.compaq.cpqHostOs.c...
Tue, 10 Jun, 2025 at 10:27 PM
PRTG management
How can I scan my network after deleted some device ? I want to rediscover all deleted device. thx Article Comments You can achieve this by using Auto-Discovery in PRTG. However this feature has no option like "Only disc...
Tue, 10 Jun, 2025 at 10:27 PM
Software monitoring
Hi, In PRTG do u have software monitoring option, like programs installed in machines in my network? Article Comments Hi, no, PRTG has no such functionality. Sorry. You might look for something like LAN Sweeper. Best regard...
Tue, 10 Jun, 2025 at 10:27 PM
How to check some web sites availability from a special server which has access to internet via a p
We want to check some web sites availability from a special server (named "A" for instance) which has access to internet via a proxy server (named "B" for instance). so in PRTG server (named "C" for instance)w...
Tue, 10 Jun, 2025 at 10:27 PM
Can you monitor narrowcasting screens?
Goodday, We are user PRTG to monitor our network and servers, but we just implemented a narrowcasting environment, to out company, is there a way or a sensor, that we can use to monitor the update of our screens?? Yours Sincerely, Kiran...
Tue, 10 Jun, 2025 at 10:27 PM
Synology sensors on PythonMiniProbe
We have the PythonMiniProbe running on a Synology NAS. We would like to use the same Synology sensors included in PRTG on the mini probe (physical disks and disk free), how can we do this? Article Comments Hi, sensors available...
Tue, 10 Jun, 2025 at 10:27 PM
CSVExport - Working any more?
I know the current piece of software is no longer being supported, so I just have a general question...Does anybody know if it will even work with the current version of PRTG. I'm using the standard string with -pu -pp -ps -s , so I kno...
Tue, 10 Jun, 2025 at 10:27 PM
Can Not Receive internal emails from the same Domain through out Exchange 2013
hey there .. when am sending a massage from email account HR@abc.local to email account it@abc.local the massage stay in the Sent Box but Not Received by the Destination and Not appear in him Inbox . I Need Help Please . Ar...
Tue, 10 Jun, 2025 at 10:27 PM
Timeout code pe018 rescan interval
The sensor below is set with a scanning interval of one hour. Why are the intervals below no more than 60 seconds? 4/14/2016 10:19:01 PM Down Timeout (code: PE018) 4/14/2016 10:18:01 PM Warning Timeout (code: PE018) ____________________...
Tue, 10 Jun, 2025 at 10:27 PM
How to check a web site availability from a special server with proxy?
We want to check some web sites availability from a special server (named "A" for instance) which has access to internet via a proxy server (named "B" for instance). so in PRTG server (named "C" for instance)w...
Tue, 10 Jun, 2025 at 10:27 PM
TACACS+ login test
Anyone have a good way to test TACACS+ with PRTG Network Monitor the same way they do with the RADIUS test? Article Comments there is no out of the box solution in PRTG and the request for such a sensor is almost not existing. Y...
Tue, 10 Jun, 2025 at 10:27 PM
Are there any plans to add a sensor for TACACS servers?
We support a lot of Cisco equipment that authenticates and and provides accounting information through TACACS servers (as opposed to RADIUS servers). Are there any plans to add a sensor for TACACS servers? Article Comments We ...
Tue, 10 Jun, 2025 at 10:27 PM
Health Probe Down
We were testing this out and got sidetracked for a bit due to other projects. Came back to it today and it says that the Probe Health is Down and Disconnected. From the web UI I also get the message that "Monitoring may be incomplet...
Tue, 10 Jun, 2025 at 10:27 PM
Sensors change state randomly /~400 Sensors
Hi, we have a PRTG installation with about 400 Sensors and until two weeks ago everything went fine. Now at random intervals the sensors suddenly start changing states from OK to Warning to Error and back. I can't pinpoint any pattern...
Tue, 10 Jun, 2025 at 10:27 PM
evaluate user folder daily expansion of users home dirs
is it possible to setup monitoring on users home directories and to compare directories from the prior day and if growth is more than 10%? Article Comments Hello Tippet, I'm afraid that the folder sensor of PRTG cannot com...
Tue, 10 Jun, 2025 at 10:27 PM
PRTG 3Com Switch
Hello, i would like to monitor the port statistics from 3Com Switch 5500G-EI (now HP) wich are showing in webinterface. These statistics are not the same if i do SNMP bandwith with input/output errors. Over SNMP bandwith sensors i see no ...
Tue, 10 Jun, 2025 at 10:27 PM
Intervals for Remote Sites
Hi, we have about 20 clients with remote probes. i like to have different intervals for a few of the remote offices. How can i make a overall interval for all sensors (ping, http, diskspace, etc) for a remote probe? I experienced t...
Tue, 10 Jun, 2025 at 10:26 PM
Feature Request - Official Hyper V replica sensor
Hi, I would like to add onto the other users in the community requests for a Hyper-V replication sensor. I realise that there are custom scripts that we can use to achieve this but a built in sensor would be so much easier to use. It see...
Tue, 10 Jun, 2025 at 10:26 PM
How can I edit the URL value of an HTTP Sensor with the API?
Currently, I cannot find what 'name' and value to put in my POST /api/setobjectproperty.htm call. I need to clone an https sensor and change the URL value after. Is there a why to do that? Thank you Article Comments ...
Tue, 10 Jun, 2025 at 10:26 PM
Sensor folder
Hello, I have a problem with a folder sensor. I want monitoring how is older a file in a folder. I have setting a sensor on my server 2012 R2 using path e$\test I have create a file txt of some Kb and the sensor go successfully where I...
Tue, 10 Jun, 2025 at 10:26 PM
Nur Notification, aber kein Zutritt zum System
Guten Tag, ich möchte gerne Usern, bzw. der Gruppe Fehler-Benachrichtigungen zu gewissen Sensoren senden lassen, aber diese User sollen sich nicht auf die Web Gui einloggen können. Dazu habe ich die User und Gruppe angelegt, außerdem di...
Tue, 10 Jun, 2025 at 10:26 PM
Huawei NE40E Sub-Interface (dot1q) Traffic
Hi Guys, Is there any way to monitor sub-interface (dot1q) traffic for Huawei NE40E router in PRTG? Article Comments Hello Khairi, thank you for your post. Monitoring VLAN's can be rather tricky, not all devices from a...
Tue, 10 Jun, 2025 at 10:26 PM
Can I run a report that shows me notifications for every sensor?
I'd like to be able to run a report that lists every sensor we have configured with who is being notified when an issue arises. Article Comments Hello, I'm afraid that it's not possible to list all sensors and the ...
Tue, 10 Jun, 2025 at 10:26 PM
How can I set which remote probes are auto updated first?
I have 100+ remote probes, 85 of them are connected over a WAN and 15 are connected locally to the same LAN as the core ( master\secondary) or with high speed links. When I do an auto upgrade, bi-monthly ( so 6 times a year or more) The ...
Tue, 10 Jun, 2025 at 10:26 PM
Using the API to Sort Devices and Sensors Alphabetically
Hi, I know how to sort my objects in the web and enterprise console by chosing the option in the GUI and that works fine, but I was hoping there might be an option to use the API to initiate a sort via some automation. Is there an API call ...
Tue, 10 Jun, 2025 at 10:26 PM
Redirect folder Syslog Database
Hi. I use a test environment PRTG Network Monitor 16.1.22.2565. I have a very big volume of logs by Syslog Receiver Cisco sensors. Can I redirect the storage Syslog Database folder to a network drive? Article Comments I'm af...
Tue, 10 Jun, 2025 at 10:26 PM
Problem on Sensor Folder
Hello to everybody, i have a problem with sensor folder, i have one folder where i write daily logs file one every day and i want check the older file that not to be major of one day. The problem that i have seen is if i have one file in...
Tue, 10 Jun, 2025 at 10:26 PM
How can I create customize report?
i want to display max value of the week (Mon-Sun) from bandwidthsensor. Article Comments Hello, Thank you for your KB-Post I'm afraid currently there is no report available which only shows the maximum / minimum value from...
Tue, 10 Jun, 2025 at 10:26 PM
PRTG and Mcafee Firewall Issue
kind of an off the wall question, and i cant say for sure were the issue is but when I enable Mcafee Hips on a server, PRTG goes from using the service account I tell it to in the settings to trying to authenticate with, to the computer obj...
Tue, 10 Jun, 2025 at 10:26 PM
About PRTG Local and Remote Probes
Hi everyone, I have some questions about PRTG. We have 2 probe, first one is in Boston ( Local probe and main PRTG server ), second one is in London ( remote probe ). They are monitoring our Boston and London networks. Our London network...
Tue, 10 Jun, 2025 at 10:26 PM
Scanning interval for all similar sensors
Hi all. My first post, be gentle :) Is there a way to set a scanning interval for a group of similar sensor, like PING? The desired behaviour is to set all, let's say PING sensors, to the same scanning interval. Ty very much. ...
Tue, 10 Jun, 2025 at 10:26 PM
Sample Dashboard Frame Size
Hi, i just modified the Sample Dashboard through Map Designer. I cant get the right Frame Size for our 40inch TV. What is the correct Frame Size i need? Here my current Config: <iframe width=2560 height=1600 frameborder="1&qu...
Tue, 10 Jun, 2025 at 10:26 PM
Can you monitor ping form host to server
Hello, Is it possible to monitor the PING from a host to a server? when the PRTG software /client or probe is not installed on that machine? kiran Article Comments Hello Kiran, thank you for your post. If the host from w...
Tue, 10 Jun, 2025 at 10:26 PM
Any plans to integrate PRTG with OpenStack?
Zenoss and Nagios are already supported. Any plans to get PRTG in that group? Ideally, any new VM spin-ups or new vSwitch additions would be automatically added to that tenant's group in PRTG. At first I'd be happy with PRTG just...
Tue, 10 Jun, 2025 at 10:26 PM
Why CPU sensor status are always ok (green)?
One of my customer´s server shows 100% on CPU load sensor. We have verified and this value is right, but on PRTG Network Monitor it is shown with "green status", in other words, it´s never warning or error status like other type o...
Tue, 10 Jun, 2025 at 10:26 PM
Migration to new PRTG instance
Hi, We currently have an instance of PRTG residing on legacy physical hardware, I would like to understand what the process is for migration from one instance to another, mainly can a probe (including devices and sensors that is is monitor...
Tue, 10 Jun, 2025 at 10:26 PM
IMAP sensor not working properly
We got a lot of IMAP sensors against one mailbox, cheking backup tasks. Recently, we've detected that sensors are reporting false positives, 'cause there are mails inside mailbox reporting backup failures. But, sensors are giving ok...
Tue, 10 Jun, 2025 at 10:26 PM
Account Settings - Auto Refresh
Hello! I set the auto refresh to 180 seconds and as far as i can see PRTG ignores that and sets the auto refresh to 30 seconds (default i think). The countdown at the bottom status bar starts with the value i set but it starts from 30 any...
Tue, 10 Jun, 2025 at 10:26 PM
SetObjectProperty Limitations in the API
I am trying to deploy nearly a thousand new devices, mostly from templates. However, I'm running into what appears to be limitations in the API and I'd like to know if there's anything I can do to circumvent. 1) WMI Service Se...
Tue, 10 Jun, 2025 at 10:26 PM
Monitoring F5 BIG-IP failover status
Hi, I need monitor BIG-IP failover status using PRTG. Snmpwalk run on the machine gives an output as below: snmpwalk -v3 -u prtg -l AuthPriv -a SHA -A xxxxxx -x DES -X xxxxxxxx localhost 1.3.6.1.4.1.3375.2.1.14.3 ---Active member--- F...
Tue, 10 Jun, 2025 at 10:26 PM
Feature Request: Export- / Import Sensors
It would be a great if you do a feature called "Export and import Sensors" Why? e.g. if you want to migrate one PRTG-Core to a new one with less sensors, it is nessasary to add all sensors manualy. So it might be possible to epo...
Tue, 10 Jun, 2025 at 10:26 PM
No such instance (SNMP error #223)
Hello, since 23 days I get the SNMP error # 223 on some switchports on a Cisco Switch. SNMP works properly on about 150 switchports, but around 20 ports cant be monitored since the 29th of march. Before this date they also were scanned wi...
Tue, 10 Jun, 2025 at 10:26 PM
SNMP disk space wrong
I have been asked by a user why the PRTG snmp disk sensors dont match the linux df command, I have done an snmpwalk and checked the figures of both snmp and df adn the are identical. But the figure in PRTG is off by a big margin, could yo...
Tue, 10 Jun, 2025 at 10:26 PM
PRTG Enterprise console crashes
Hi, I am running PRTG Enterprise Console over Windows 10. My PRTG installation is kept up to date. Enterprise Console is crashing very frequently (stays stable for not more than few minutes of use) since few months. Is there anything to ...
Tue, 10 Jun, 2025 at 10:26 PM
Map Object "Own HTML" not working
Hallo, I updated our PRTG-Installation last weeks. So today I wanted to inlude some new IP-Cam in our Main-Dashboard. The Problem is, the buttons for Pre- and Post-HTML are missing: http://prnt.sc/awio88 Is this a bug or is there some...
Tue, 10 Jun, 2025 at 10:25 PM
API url encoding
Hi, I'm trying to create a sensor with this function : /api/duplicateobject.htm?id=2994&name=Données&targetid=3005 It works really well when I don't use accent in the name field. But when I use one, on the sensor view I ...
Tue, 10 Jun, 2025 at 10:25 PM
Scheduled report directory
When generating reports on a schedule, is there a way to choose which directory you want to send it to? Also is there a way to have the report generate without placing it in a sub-directory first? Article Comments I'm afraid...
Tue, 10 Jun, 2025 at 10:25 PM
Oracle Specific Data Connection Mode / Use Oracle Client option missing
https://www.paessler.com/manuals/prtg/oracle_sql_sensor following Soltutions in link above in PRTG Version V12.4.5.3165 and V16.2.23.3269 the Oracle Specific Data Connection Mode / Use Oracle Client Option is missing. We run into ORA 01...
Tue, 10 Jun, 2025 at 10:25 PM
Is the manual outdated? Win 10 compatibility?
Hello, I'm new here. I am setting up a trial to evaluate the software. Being new to PRTG I have been studying the manual and only pages in I am finding information that is contradicting the website. I'm guessing the manual was wr...
Tue, 10 Jun, 2025 at 10:25 PM
Links in a "sensor is down" email
I have a notification email from a Oracle SQL senor that I received back in December. When I hover my mouse over the parent link, or the sensor name link, I see that it is taking me to the Knowledge Base (https://helpdesk.paessler.com/en/su...
Tue, 10 Jun, 2025 at 10:25 PM
Ticket Load Exception: Access violation
Today we have a lot of trouble with PRTG. The webinterce is not available/responding and I must restart the server. Restarting webservices (probe and server) will take a lot of time, and after a few minutes I get errors like timeouts, and s...
Tue, 10 Jun, 2025 at 10:25 PM
PRTG Autologon
Hello, With PRTG, I have installed monitoring screens in my office. I use generic accounts to view the state of my system. I use Mozilla Firfox to display PRTG. In Firefox, I saved the login and password so I just need to press Enter wh...
Tue, 10 Jun, 2025 at 10:25 PM
ssh sensor folder
is there a way to change the default folder (/var/prtg/scripts) to another folder like /home/user/scripts for shh sensor Because I dont have root permissions, and I need to create custom ssh scripts thanks Article Comments A...
Tue, 10 Jun, 2025 at 10:25 PM
Factory Sensors
When I display one counter, everything is normal: #1:B50 S03 CPU Channel(12940 ,2) When I display several counters, gives "No data" values: #1:B50 S03 CPU Channel(12940 ,2) #2:B50 S04 CPU Channel(13080 ,2) #3:B50 S05 CPU Ch...
Tue, 10 Jun, 2025 at 10:25 PM
V2 SQL Sensor returning "No Data"
I am running an Oracle v2 SQL Sensor on a remote probe, and am also running the same SQL in an Oracle Depracated SQL sensor. The V2 sensor will intermittantly return "No Data", whereas the V1 sensor does not. The SQL is a query ...
Tue, 10 Jun, 2025 at 10:25 PM
Disk latency in the VMware Virtual Machine (SOAP) Sensor
We are using the VMware Virtual Machine (SOAP) Sensor and have looked at the PRTG manual for this sensor. It states that the sensor shows read and write latency but that "which channels the sensor actually shows might depend on the mon...
Tue, 10 Jun, 2025 at 10:25 PM
Dell Hardware Sensoren funktionieren nicht
Hallo, wir haben einen Dell PE510 Server und haben direkt auf diesen Server PRTG installiert. Dieser Server läuft mit Windows 2008r2. Wir haben auf diesen Server die Software Dell OpenMange Server Version 8.3 (64bit) mit SNMP Unterstützung ...
Tue, 10 Jun, 2025 at 10:25 PM
Database migration to the updated version
I have version 15.1.15.2021 installed and after having some hardware problems with a server I decided to migrate the PRTG core to the new VM and I'm wondering if the migration procedure described here https://helpdesk.paessler.com/en/su...
Tue, 10 Jun, 2025 at 10:25 PM
Access prtg monitor over the internet
Hi, I want to access my local prtg monitor over the internet and using my iphone. (It is in cluster and it connected to remote probes as well) How can I setup the configuration ? Article Comments Is the web server on the Interne...
Tue, 10 Jun, 2025 at 10:25 PM
Map - Custom Log View
Hello. I would like to create a custom Log View, that I would integrate into a Map. The current Data Tables/Log Table object shows all Status information, and I would like to append a filter that would only show log entries with Up and ...
Tue, 10 Jun, 2025 at 10:25 PM
Attempting to add SNMP sensor in PRTG on windows 2012 machine,but sensor not get response from the d
Hi , I was Installed PRTG tool on my windows 2012 machine ,and added my ASA firewall to PRTG.When Adding snmp traffic sensor it says "sensor does not get response from device.snmp credentials are wrong or device does not s...
Tue, 10 Jun, 2025 at 10:25 PM
Mehrere Server im gleichen Netzwerk!
Hallo Team, erstmal hallo und vielen Dank für so ein tolles Programm. Ich würde gerne erfahren, wie ich über eine externe IP mehrer locale Server in mein PRTG Core rein bekommen, um diese zu Monitoren. ÜBer eine externe IP kann ich eine...
Tue, 10 Jun, 2025 at 10:25 PM
PRTG Audible Alerts
Hi, I am looking for a way to have PRTG sound an audible alert when a new sensor down alert appears. I can do this with audible alerts as it is, but this sounds if the alert is still there after the refresh. I would like PRTG to only make...
Tue, 10 Jun, 2025 at 10:25 PM
PRTG Feature Request
Would like to see trend lines, and 95th percentile of usage on network devices. Article Comments Hello, Thank you for your suggestions. Trend lines are on our wish list, but there is neither ETA nor plans for the nearer fut...
Tue, 10 Jun, 2025 at 10:25 PM
Adding objects without duplicating via the API
Hi, I'm currently in the process of automating our PRTG installation process so that it is easier for us to deploy more and more PRTG installations. Currently, we have to manually set up the instalaltion (not a problem) and add 2 grou...
Tue, 10 Jun, 2025 at 10:25 PM
SNMP NetApp I/O - Down - No such object (SNMP error # 222)
Hello, I cannot use sensor "SNMP NetApp I/O": No such object (SNMP error # 222) But e.g. "SNMP NetApp System Health" works fine. I use snmp v2c. Article Comments Hello Michael, Please use our SNMP Teste...
Tue, 10 Jun, 2025 at 10:25 PM
Syslog receptor
How can I do to export messenges of syslog receptor to analizer Article Comments Hi, Currently it is not possible to export messages from the Syslog Receiver. Sorry. Best regards Apr, 2016 - Permalink
Tue, 10 Jun, 2025 at 10:25 PM
Reports Wrong
Hi, In my PRTG, I go to generate a report "Highest adn lowest 1 minute averages" in on the sensor SNMP Traffic IN and OUT on a single device, the report is Wrong, only it shows a record and not the top 100 or Top xx, for exampl...
Tue, 10 Jun, 2025 at 10:25 PM
How can I get an idea of I/O workload in a PRTG monitored network?
Hello, I have a virtualized network with several application/database servers. We will be getting new storage arrays, so I want to get some picture of the I/O workload so that new arrays match the application needs. I don't have any...
Tue, 10 Jun, 2025 at 10:25 PM
Folder Sensor - How To Monitor That a Folder is Being Updated
We have a folder where SQL database backups are written daily. I'd like to monitor this folder to ensure that the newest file is no more than 24 hours old. I have reviewed every post in this Knowledge Base that I can find but I can'...
Tue, 10 Jun, 2025 at 10:25 PM
What MIB or technique do we use to monitor a Cisco UBE (CUBE) SIP Trunks?
We have a Cisco 2911 router with Cisco UBE (Cube) running IOS c2900-universalk9-mz.SPA.151-4.M4.bin We want to use SNMP to monitor the number of active SIP Trunks. We have seen references to DIAL-CONTROL-MIB 1.3.6.1.2.1.10.2...
Tue, 10 Jun, 2025 at 10:25 PM
Monitor failed logins via Event Viewer
I see I can monitor Event Viewer, but can you set thresholds for certain events? I'd like to monitor the Security event log for failed logins, but would only like to alarm at a certain threshold (say, 10 per hour). Is this possible? T...
Tue, 10 Jun, 2025 at 10:25 PM
Can I upgrade unlicensed PRTG version 13 to a licensed PRTG version 16?
I would like to purchase a licensed PRTG version 16 to replace an unlicensed PRTG version 13. I have probes, sensors, configurations and database that would be difficult to lose.How can I achieve this if it is possible? Article Comm...
Tue, 10 Jun, 2025 at 10:25 PM
How can programmatically access probe request and probe response on the access point?
Hello all, I have a building I want to periodically broadcast probe request from each AP and then read all the probe response. The manufacturing of the access points are Cisco and LinkSys. Article Comments Hello, Please chec...
Tue, 10 Jun, 2025 at 10:24 PM
No such object (SNMP error # 222)
hi everyone I've just enabled SNMP on my ESXi 5.x in hp server G5 the only thing that i want to monitor is failure of my SAS HDDS so i can be alerted on my disks failures so added "Sensor SNMP NetApp System Health" on my ...
Tue, 10 Jun, 2025 at 10:24 PM
HTTP (Full Page) timeouts
Hi, i have 2 webpages wich i monitor with the http sensor (full webpage). One of the sensors is running fine. The other is very often running into error: Sensor timeout reached. Both sensors are configured the same, but added to different...
Tue, 10 Jun, 2025 at 10:24 PM
calculation of flow between two machines
hello I would like to know if we can establish the connection between two specific machines for their flow rates to determine thank you Article Comments Dear dombour This requires some manual work, but you could use either a w...
Tue, 10 Jun, 2025 at 10:24 PM
VMware Hardware Monitoring
Hello, i´m monitoring the hardware of my ESX server with the ESX hardware sensor. I don´t have any BBU on my controller, so the hardware sensor returns this Error Message: Error. 1 element returns an error state: Battery 0 on Controlle...
Tue, 10 Jun, 2025 at 10:24 PM
Customize report
Hi, I would want to generate a customized report, wherein I would want to be able to edit the time period of the report. In the settings section when a report is created there are options under the heading " PERIOD ("WHAT TIME...
Tue, 10 Jun, 2025 at 10:24 PM
Upgrade to version 16.2.23.3269
If we upgrade from version 13.1.1.1089 to 16.2.23.3269 can we rollback if we are not happy with the new version Article Comments Dear Distell PRTG creates a configuration backup once per day, also it is created prior to a soft...
Tue, 10 Jun, 2025 at 10:24 PM
MS SQL V2: Diagnosing "Can not log in using the specified credentials!"
The server is MS SQL 2014 with SSL enabled/enforced I have verified the credentials are correct. Using Windows authentication. I tried all three encryption settings (server default, force with no chain of trust, force with chain of trust)...
Tue, 10 Jun, 2025 at 10:24 PM
How to apply Disk space - Lower warning limit to all server
Dear All, This is Tham from newbie network admin, can I know is that can apply a Disk space channel such as Lower warning limit to all server in a time, because currently we need to edit free space setting one by one. Thank You JohnTham...
Tue, 10 Jun, 2025 at 10:24 PM
Push Notifications not work on Change Trigger
I am using a SNMP Custom sensor to monitor a specific value in the MIB. I can see that the monitoring itself is working fine. I have created a change trigger to email & push notifications however I receive no notifications at all. I...
Tue, 10 Jun, 2025 at 10:24 PM
Personal SSL certificate for PRTG web interface
Hello, How can I generated a valid private ssl certificate for PRTG web-interface? By "private" I mean a not-generic certificate with personal informations like email address or organization. Article Comments Hello, we...
Tue, 10 Jun, 2025 at 10:24 PM
Monitoring Folder
Hi. I use a test environment PRTG Network Monitor 16.1.22.2565. I need to create a sensor to monitor the folder. I need a sensor is triggered if there are files in the folder and they do not have 10 minutes. I need a sensor is trig...
Tue, 10 Jun, 2025 at 10:24 PM
Wie kann ich ein Gerät von der Firma Gude in PRTG anbinden?
Sehr geehrtes Paessler Team, ich habe mir den Expert Power Control 1202-1 von Gude gekauft und wollte mir auch noch für meinen Serverschrank den Expert Power Control 8225 kaufen. Ich benutze PRTG Network Monitor und überwache damit schon ...
Tue, 10 Jun, 2025 at 10:24 PM
How can I safely move large numbers of sensors to a new remote probe?
We have just over 20,000 sensors on one remote probe, which is obviously currently overloaded and stressed out. I'd like to spin up a few more remote probes and distribute the sensor load, but I'm worried about moving large numbers ...
Tue, 10 Jun, 2025 at 10:24 PM
Unable to monitor temperature sensor
Hi, i want to monitor temperature of cisco asr9010 router. snmpwalk return value but PRTG unable to retrieve temperature data from the device. OID : 1.3.6.1.2.1.47.1.1.1.1.7 OID : 1.3.6.1.4.1.9.9.91.1.1.1.1.4 Article Comments ...
Tue, 10 Jun, 2025 at 10:24 PM
Include sensor result in host name
Hello community, I've been searching for a solution, but I have not been able to find one. I'm attempting to include a sensor result directly in the name of the host on Sunburst maps. The case is that I have a sunburst of all ou...
Tue, 10 Jun, 2025 at 10:24 PM
Deprecated sensor - Microsoft SQL and V2
We have 4 server with this sensor. We've set it up with a custom script that counted databases with no backup in the last 2 days. We then processed the counted value. To set that up was easy. Now, with this sensor on the list of depreca...
Tue, 10 Jun, 2025 at 10:24 PM