kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Is the manual outdated? Win 10 compatibility?
Hello, I'm new here. I am setting up a trial to evaluate the software. Being new to PRTG I have been studying the manual and only pages in I am finding information that is contradicting the website. I'm guessing the manual was wr...
Tue, 10 Jun, 2025 at 10:25 PM
Links in a "sensor is down" email
I have a notification email from a Oracle SQL senor that I received back in December. When I hover my mouse over the parent link, or the sensor name link, I see that it is taking me to the Knowledge Base (https://helpdesk.paessler.com/en/su...
Tue, 10 Jun, 2025 at 10:25 PM
Ticket Load Exception: Access violation
Today we have a lot of trouble with PRTG. The webinterce is not available/responding and I must restart the server. Restarting webservices (probe and server) will take a lot of time, and after a few minutes I get errors like timeouts, and s...
Tue, 10 Jun, 2025 at 10:25 PM
PRTG Autologon
Hello, With PRTG, I have installed monitoring screens in my office. I use generic accounts to view the state of my system. I use Mozilla Firfox to display PRTG. In Firefox, I saved the login and password so I just need to press Enter wh...
Tue, 10 Jun, 2025 at 10:25 PM
ssh sensor folder
is there a way to change the default folder (/var/prtg/scripts) to another folder like /home/user/scripts for shh sensor Because I dont have root permissions, and I need to create custom ssh scripts thanks Article Comments A...
Tue, 10 Jun, 2025 at 10:25 PM
Factory Sensors
When I display one counter, everything is normal: #1:B50 S03 CPU Channel(12940 ,2) When I display several counters, gives "No data" values: #1:B50 S03 CPU Channel(12940 ,2) #2:B50 S04 CPU Channel(13080 ,2) #3:B50 S05 CPU Ch...
Tue, 10 Jun, 2025 at 10:25 PM
V2 SQL Sensor returning "No Data"
I am running an Oracle v2 SQL Sensor on a remote probe, and am also running the same SQL in an Oracle Depracated SQL sensor. The V2 sensor will intermittantly return "No Data", whereas the V1 sensor does not. The SQL is a query ...
Tue, 10 Jun, 2025 at 10:25 PM
Disk latency in the VMware Virtual Machine (SOAP) Sensor
We are using the VMware Virtual Machine (SOAP) Sensor and have looked at the PRTG manual for this sensor. It states that the sensor shows read and write latency but that "which channels the sensor actually shows might depend on the mon...
Tue, 10 Jun, 2025 at 10:25 PM
Dell Hardware Sensoren funktionieren nicht
Hallo, wir haben einen Dell PE510 Server und haben direkt auf diesen Server PRTG installiert. Dieser Server läuft mit Windows 2008r2. Wir haben auf diesen Server die Software Dell OpenMange Server Version 8.3 (64bit) mit SNMP Unterstützung ...
Tue, 10 Jun, 2025 at 10:25 PM
Database migration to the updated version
I have version 15.1.15.2021 installed and after having some hardware problems with a server I decided to migrate the PRTG core to the new VM and I'm wondering if the migration procedure described here https://helpdesk.paessler.com/en/su...
Tue, 10 Jun, 2025 at 10:25 PM
Access prtg monitor over the internet
Hi, I want to access my local prtg monitor over the internet and using my iphone. (It is in cluster and it connected to remote probes as well) How can I setup the configuration ? Article Comments Is the web server on the Interne...
Tue, 10 Jun, 2025 at 10:25 PM
Map - Custom Log View
Hello. I would like to create a custom Log View, that I would integrate into a Map. The current Data Tables/Log Table object shows all Status information, and I would like to append a filter that would only show log entries with Up and ...
Tue, 10 Jun, 2025 at 10:25 PM
Attempting to add SNMP sensor in PRTG on windows 2012 machine,but sensor not get response from the d
Hi , I was Installed PRTG tool on my windows 2012 machine ,and added my ASA firewall to PRTG.When Adding snmp traffic sensor it says "sensor does not get response from device.snmp credentials are wrong or device does not s...
Tue, 10 Jun, 2025 at 10:25 PM
Mehrere Server im gleichen Netzwerk!
Hallo Team, erstmal hallo und vielen Dank für so ein tolles Programm. Ich würde gerne erfahren, wie ich über eine externe IP mehrer locale Server in mein PRTG Core rein bekommen, um diese zu Monitoren. ÜBer eine externe IP kann ich eine...
Tue, 10 Jun, 2025 at 10:25 PM
PRTG Audible Alerts
Hi, I am looking for a way to have PRTG sound an audible alert when a new sensor down alert appears. I can do this with audible alerts as it is, but this sounds if the alert is still there after the refresh. I would like PRTG to only make...
Tue, 10 Jun, 2025 at 10:25 PM
PRTG Feature Request
Would like to see trend lines, and 95th percentile of usage on network devices. Article Comments Hello, Thank you for your suggestions. Trend lines are on our wish list, but there is neither ETA nor plans for the nearer fut...
Tue, 10 Jun, 2025 at 10:25 PM
Adding objects without duplicating via the API
Hi, I'm currently in the process of automating our PRTG installation process so that it is easier for us to deploy more and more PRTG installations. Currently, we have to manually set up the instalaltion (not a problem) and add 2 grou...
Tue, 10 Jun, 2025 at 10:25 PM
SNMP NetApp I/O - Down - No such object (SNMP error # 222)
Hello, I cannot use sensor "SNMP NetApp I/O": No such object (SNMP error # 222) But e.g. "SNMP NetApp System Health" works fine. I use snmp v2c. Article Comments Hello Michael, Please use our SNMP Teste...
Tue, 10 Jun, 2025 at 10:25 PM
Syslog receptor
How can I do to export messenges of syslog receptor to analizer Article Comments Hi, Currently it is not possible to export messages from the Syslog Receiver. Sorry. Best regards Apr, 2016 - Permalink
Tue, 10 Jun, 2025 at 10:25 PM
Reports Wrong
Hi, In my PRTG, I go to generate a report "Highest adn lowest 1 minute averages" in on the sensor SNMP Traffic IN and OUT on a single device, the report is Wrong, only it shows a record and not the top 100 or Top xx, for exampl...
Tue, 10 Jun, 2025 at 10:25 PM
How can I get an idea of I/O workload in a PRTG monitored network?
Hello, I have a virtualized network with several application/database servers. We will be getting new storage arrays, so I want to get some picture of the I/O workload so that new arrays match the application needs. I don't have any...
Tue, 10 Jun, 2025 at 10:25 PM
Folder Sensor - How To Monitor That a Folder is Being Updated
We have a folder where SQL database backups are written daily. I'd like to monitor this folder to ensure that the newest file is no more than 24 hours old. I have reviewed every post in this Knowledge Base that I can find but I can'...
Tue, 10 Jun, 2025 at 10:25 PM
What MIB or technique do we use to monitor a Cisco UBE (CUBE) SIP Trunks?
We have a Cisco 2911 router with Cisco UBE (Cube) running IOS c2900-universalk9-mz.SPA.151-4.M4.bin We want to use SNMP to monitor the number of active SIP Trunks. We have seen references to DIAL-CONTROL-MIB 1.3.6.1.2.1.10.2...
Tue, 10 Jun, 2025 at 10:25 PM
Monitor failed logins via Event Viewer
I see I can monitor Event Viewer, but can you set thresholds for certain events? I'd like to monitor the Security event log for failed logins, but would only like to alarm at a certain threshold (say, 10 per hour). Is this possible? T...
Tue, 10 Jun, 2025 at 10:25 PM
Can I upgrade unlicensed PRTG version 13 to a licensed PRTG version 16?
I would like to purchase a licensed PRTG version 16 to replace an unlicensed PRTG version 13. I have probes, sensors, configurations and database that would be difficult to lose.How can I achieve this if it is possible? Article Comm...
Tue, 10 Jun, 2025 at 10:25 PM
How can programmatically access probe request and probe response on the access point?
Hello all, I have a building I want to periodically broadcast probe request from each AP and then read all the probe response. The manufacturing of the access points are Cisco and LinkSys. Article Comments Hello, Please chec...
Tue, 10 Jun, 2025 at 10:24 PM
No such object (SNMP error # 222)
hi everyone I've just enabled SNMP on my ESXi 5.x in hp server G5 the only thing that i want to monitor is failure of my SAS HDDS so i can be alerted on my disks failures so added "Sensor SNMP NetApp System Health" on my ...
Tue, 10 Jun, 2025 at 10:24 PM
HTTP (Full Page) timeouts
Hi, i have 2 webpages wich i monitor with the http sensor (full webpage). One of the sensors is running fine. The other is very often running into error: Sensor timeout reached. Both sensors are configured the same, but added to different...
Tue, 10 Jun, 2025 at 10:24 PM
calculation of flow between two machines
hello I would like to know if we can establish the connection between two specific machines for their flow rates to determine thank you Article Comments Dear dombour This requires some manual work, but you could use either a w...
Tue, 10 Jun, 2025 at 10:24 PM
VMware Hardware Monitoring
Hello, i´m monitoring the hardware of my ESX server with the ESX hardware sensor. I don´t have any BBU on my controller, so the hardware sensor returns this Error Message: Error. 1 element returns an error state: Battery 0 on Controlle...
Tue, 10 Jun, 2025 at 10:24 PM
Customize report
Hi, I would want to generate a customized report, wherein I would want to be able to edit the time period of the report. In the settings section when a report is created there are options under the heading " PERIOD ("WHAT TIME...
Tue, 10 Jun, 2025 at 10:24 PM
Upgrade to version 16.2.23.3269
If we upgrade from version 13.1.1.1089 to 16.2.23.3269 can we rollback if we are not happy with the new version Article Comments Dear Distell PRTG creates a configuration backup once per day, also it is created prior to a soft...
Tue, 10 Jun, 2025 at 10:24 PM
MS SQL V2: Diagnosing "Can not log in using the specified credentials!"
The server is MS SQL 2014 with SSL enabled/enforced I have verified the credentials are correct. Using Windows authentication. I tried all three encryption settings (server default, force with no chain of trust, force with chain of trust)...
Tue, 10 Jun, 2025 at 10:24 PM
How to apply Disk space - Lower warning limit to all server
Dear All, This is Tham from newbie network admin, can I know is that can apply a Disk space channel such as Lower warning limit to all server in a time, because currently we need to edit free space setting one by one. Thank You JohnTham...
Tue, 10 Jun, 2025 at 10:24 PM
Push Notifications not work on Change Trigger
I am using a SNMP Custom sensor to monitor a specific value in the MIB. I can see that the monitoring itself is working fine. I have created a change trigger to email & push notifications however I receive no notifications at all. I...
Tue, 10 Jun, 2025 at 10:24 PM
Personal SSL certificate for PRTG web interface
Hello, How can I generated a valid private ssl certificate for PRTG web-interface? By "private" I mean a not-generic certificate with personal informations like email address or organization. Article Comments Hello, we...
Tue, 10 Jun, 2025 at 10:24 PM
Monitoring Folder
Hi. I use a test environment PRTG Network Monitor 16.1.22.2565. I need to create a sensor to monitor the folder. I need a sensor is triggered if there are files in the folder and they do not have 10 minutes. I need a sensor is trig...
Tue, 10 Jun, 2025 at 10:24 PM
Wie kann ich ein Gerät von der Firma Gude in PRTG anbinden?
Sehr geehrtes Paessler Team, ich habe mir den Expert Power Control 1202-1 von Gude gekauft und wollte mir auch noch für meinen Serverschrank den Expert Power Control 8225 kaufen. Ich benutze PRTG Network Monitor und überwache damit schon ...
Tue, 10 Jun, 2025 at 10:24 PM
How can I safely move large numbers of sensors to a new remote probe?
We have just over 20,000 sensors on one remote probe, which is obviously currently overloaded and stressed out. I'd like to spin up a few more remote probes and distribute the sensor load, but I'm worried about moving large numbers ...
Tue, 10 Jun, 2025 at 10:24 PM
Unable to monitor temperature sensor
Hi, i want to monitor temperature of cisco asr9010 router. snmpwalk return value but PRTG unable to retrieve temperature data from the device. OID : 1.3.6.1.2.1.47.1.1.1.1.7 OID : 1.3.6.1.4.1.9.9.91.1.1.1.1.4 Article Comments ...
Tue, 10 Jun, 2025 at 10:24 PM
Include sensor result in host name
Hello community, I've been searching for a solution, but I have not been able to find one. I'm attempting to include a sensor result directly in the name of the host on Sunburst maps. The case is that I have a sunburst of all ou...
Tue, 10 Jun, 2025 at 10:24 PM
Deprecated sensor - Microsoft SQL and V2
We have 4 server with this sensor. We've set it up with a custom script that counted databases with no backup in the last 2 days. We then processed the counted value. To set that up was easy. Now, with this sensor on the list of depreca...
Tue, 10 Jun, 2025 at 10:24 PM
Machines are getting detected again in auto discovery
Machines are getting detected again in auto discovery group although they are available in other group. For example there is a desktop machine which is already in the tree but again it's detected in auto discovery group. Also what do ...
Tue, 10 Jun, 2025 at 10:24 PM
Total bandwidth or other report.
Hi Team We've got lots of PDU's that are monitored in our installation for power consumption and billing reasons. My superiors have asked me to build a automated monthly report on the total kWh used on each PDU bank. The standar...
Tue, 10 Jun, 2025 at 10:24 PM
Sunburst Map
Hi Is it possible to pick and chose which device can be added to sunburst? Article Comments Hello, Filtering maps objects is possible, though it requires some manual work. Please add tags to the devices you want to show an...
Tue, 10 Jun, 2025 at 10:24 PM
problems checking large quantity of backup mails via Office365
Hi, We check our customer backups by monitoring a mailbox that receives mails from their backup software. But a while ago PRTG started throwing errors saying "Could not access the mailbox (PE: 124)". We are thinking this is b...
Tue, 10 Jun, 2025 at 10:24 PM
Synology System Health, no such instance error 223
Hi all I just created a monitor for an additional synology DS212j, Firmware 5.2. I can monitor physical disk health and disk free, but when it comes to the synology system health, it says "No such instance (SNMP error # 223)". ...
Tue, 10 Jun, 2025 at 10:24 PM
NetApp clustered Data ONTAP sensors
Hello, We have several NetApp clustered Data ONTAP systems and the following sensors does not seems to work: SNMP NetApp License SNMP NetApp Logical Unit SNMP NetApp I/O Please advise, yaron Article Comments Dear Mr....
Tue, 10 Jun, 2025 at 10:24 PM
How to monitor a website whether it is in upstate or not? Also need a script to check the particular
Please help me out with this. Regards, Jayachandran Article Comments We have various HTTP sensors that can be used for this very purpose. They will go down once the website becomes unavailable, due to a timeout or if a string ...
Tue, 10 Jun, 2025 at 10:24 PM
A PRTG sensor to monitor and alert if "xyz website" is not accessible or if server refused to connec
Could you please help me out what I needed to do to monitor a website. It would be great if you could explain step by step. Thank you:) Article Comments Add a new device in PRTG Set the URL (e.g. www.google.com) as device a...
Tue, 10 Jun, 2025 at 10:24 PM
Using the sensor factory to get packet loss average for N minutes
I have tried using a free custom XML/EXE script; however, I get an error "Unable to remote server." Any ideas using the sensor factory to get the packet loss average of 5 minutes from the PING sensor. Article Comments ...
Tue, 10 Jun, 2025 at 10:24 PM
CPU load sensor with WMI
I setup a CPU load sensor for a server using 48 cores CPU. For SNMP, it can show all 48 cores in form of "Channel". For WMI, it can only show 32 cores. How can I make WMI CPU sensors show all 48 cores normally? Thanks. A...
Tue, 10 Jun, 2025 at 10:24 PM
Cant monitor status of nics in windows
Althought I can monitor the nics on a windows machine/server, it doesnt detect the up/down status of the nic. I have added the nics and can see throughput, when i disable / unplug the nic it still shows green but just with 0 throughput. H...
Tue, 10 Jun, 2025 at 10:23 PM
probe disconnected and administration tool locked
Hi Support, PRTG Network Monitor 16.2.23.3269 x64 PRTG was working fine under Windows 7 but intermittent probe since upgrading to Windows 10. States that the Trial license expires in 17 Days however this is after re-installing PRTG. The Lic...
Tue, 10 Jun, 2025 at 10:23 PM
Windows Update Status Sensor on WorkGroup
?????? ????. ???????? ? ???????? Window Update Status Sensor. PRTG ????? ????? ?? ??????????? ?????? ?????????????? ?? ????????? ? ??????? ?????? ??? ?????????? ? ?????????????? ?? ??????? "Window Update Status Senso" ??????...
Tue, 10 Jun, 2025 at 10:23 PM
PRTG Security Fix Request
Can we get a fix for the following vulnerability. Form with action https://prtg/public/checklogin.htm does not explicitly disable autocomplete for the following sensitive fields: password need to have the following code in the login pag...
Tue, 10 Jun, 2025 at 10:23 PM
Cisco WLC 5508 SNMP Monitor
We have a Cisco WLC 5508 that we want to monitor using PRTG. I downloaded the MIB from Cisco and converted it using the Import Tool. I would like to monitor all of the traps but when I let PRTG create all the sensors it found based on that ...
Tue, 10 Jun, 2025 at 10:23 PM
Import Sophos Astaro MIB file
Hello, how can I import the MIB file from our Sophos UTM9 devices? If I try to convert the MIB with the MIB Importer I got the following message ################## Import successful! Report for C:\Program Files (x86)\Paessler MIB Import...
Tue, 10 Jun, 2025 at 10:23 PM
Mutualize Powershell for custom sensors
Hi I swear I had been looking for an answer on this KB but could not find any. The idea is that each time I run a powershell script it takes (a long) time to execute. The script by itself takes 15 to 18 ms but when I run it from command l...
Tue, 10 Jun, 2025 at 10:23 PM
http sensor: how to get regex from a string response
I need to get a numeric value from http get. Websense makes available a status code from this url: http://<WCG IP address>:8083/health.load Load=2253 Conns=5150 Mbps=6.42 ..how can I get above numeric values with a regex expression ...
Tue, 10 Jun, 2025 at 10:23 PM
Upgrade PRTG to 16.2.23.3270+
Hello Experts, I have upgraded my prtg to version 16.2.23.3270+ yesterday and all of a sudden my remote probes "2250" in number says manual update required after some research I found the registry tweak of "ProbeUpdateMax...
Tue, 10 Jun, 2025 at 10:23 PM
Sound Alarms\Alerts
Hey Folks, How are you doing? I'm facing an issue with the enterprise console, we are not able to receive sound alerts for new alarms, I made sure that the system tray icon is shown up and also configured the play sound alert. I a...
Tue, 10 Jun, 2025 at 10:23 PM
Historic Data vs Log messages
As part of my evaluation of PRTG as my organization's future network monitor I am using the web interface on PRTG version 16.2(the new trial version) to try to determine the downtime of some network interfaces and I'm unsure how to ...
Tue, 10 Jun, 2025 at 10:23 PM
Please explain the % in the PING Graph
Can someone please explain what the % column on the right side of the Ping Graph means? I only have Downtime, Ping Time, and Packet Loss showing. Im sure its simple, but im just not making sense of it. (tried to attach a ss but was unable)...
Tue, 10 Jun, 2025 at 10:23 PM
SNMP Bandwidth Monitoring Sensors - Traffic In/Out similar/the same?
I just got PRTG set up yesterday. I am a home user and only really have interest in monitoring my bandwidth to and from the internet. I've set up sensors via SNMP to monitor the eth0 (WAN) port on my router. Everything seemed to be g...
Tue, 10 Jun, 2025 at 10:23 PM
Email Notifications
Hello, I have a sensor that is always with the ping down (it has to be on all the time), and so we are always receiving notifications in our email. The problem is that we receive several notification emails everyday from this sensor specifi...
Tue, 10 Jun, 2025 at 10:23 PM
SNMP Trap Receiver Help
Hi I have configure a SNMP Trap Receiver sensor on PRTG to get SNMP Traps from a EMC vnxe3200 Cabing. The EMC guys send me a file.mib with the trap ODIs. I save it on PRTG Network Monitor\MIB folder and reset the prtg server. But ev...
Tue, 10 Jun, 2025 at 10:23 PM
Unable to manually set sensor limits
I've got a Disk Free sensor that is currently in the Down state as it's below the error limit of 10% free space. However I wish to lower this error state to 5%. I've clicked on the settings of this channel and set the lower warn...
Tue, 10 Jun, 2025 at 10:23 PM
Live Ausgabe der Werte
Sehr geehrte Damen und Herren, ich habe in meine Access Point mit drei Scripts erweitert. Das auslesen ist kein Problem. Im Map Designer lasse ich mir die Daten als "LIVE Graph (keine Beschriftung) anzeigen. Leider wird nur der Min...
Tue, 10 Jun, 2025 at 10:23 PM
constant errors monitoring vCenter
Hello, We set up PRTG about a year ago and up until recently everything was running smoothly. Recently however our vcenter sensor has been going on the 'fritz' constantly giving errors that 'statics for this entity are not ava...
Tue, 10 Jun, 2025 at 10:23 PM
Monitoring Hyper-V on a Windows 2012 Core server
Hi, We have PRTG installed on a clients Virtual Machine, but wish to monitor the Windows Hyper-V core server too. (The physical server is an HP Proliant Microserver Gen8) We have managed to get the device added and also added the Hyper...
Tue, 10 Jun, 2025 at 10:23 PM
PRTG Enterprise Console Crash
We have a couple of PRTG servers connected with our PRT Enterprise console. Now since we upgrade to version 16.2.23.3270, the enterprise console crash every 5 minutes. I have reinstalled the Enterprise console a number of times but this ...
Tue, 10 Jun, 2025 at 10:23 PM
Prompt for Reason for outage after sensor has recovers
Can PRTG prompt administrators to input Reason for last outages after sensor has recovered if the sensor was not paused during the period of outage Article Comments Hi there, You can use the comments tab of every object to ent...
Tue, 10 Jun, 2025 at 10:23 PM
Monitoring an EXE file
Hi, I need to monitor an EXE file (application) which is running on a server We are already monitoring the server and can see sensors for disk space, CPU etc. However, we need to monitor an EXE file that resides in C:\apps\data. If th...
Tue, 10 Jun, 2025 at 10:23 PM
how i create a WMI Custom String Sensor?
Hello, I looking to create a sensor to add the name of the network adapter and then create a sensor to display the MAC address of the network adapter and got an error message that is: not WQL been analyzed (code: PE046). someone could enlig...
Tue, 10 Jun, 2025 at 10:23 PM
Reset credential inheritance
Is it possible to reset credential inheritance? Our PRTG service account is getting locked out each time we unlock it. We believe someone broke inheritance somewhere and typed in an incorrect password. This is for VMWare/XenServer credentia...
Tue, 10 Jun, 2025 at 10:23 PM
HTTP XML/REST: JSON
I'm trying to monitor a JSON-output like this: { "version": "LinOTP 1.1.1.1", "jsonrpc": "2.0", "result": { "status": true, "value": { ...
Tue, 10 Jun, 2025 at 10:23 PM
Custom Performance Counter Error 0xB0000004 without domain)
Starting a sensor with a custom perfomance counter I get the error 0xB0000004. It found this article: https://kb.paessler.com/knowledgebase/en/topic/47263-my-windows-sensors-do-not-work-when-using-direct-performance-counter-access-what-ca...
Tue, 10 Jun, 2025 at 10:23 PM
Here's a weird one for you regarding monitoring services
Hi there, We have SQL servers with multiple SQL instances. When we reach the maximum of 50, we create a new server, but sometimes, we remove one freeing up a slot on a server. I would like to know if I could add a probe per machine that w...
Tue, 10 Jun, 2025 at 10:23 PM
Set maintenance windows for 9-5 devices
I have several desktop printers and some multifunction printers that go into sleep mode at 7:00 PM and wake back up at 6:00 AM. During this time my SNMP Printer sensor send me a DOWN alert. When I check the settings for the device I can ...
Tue, 10 Jun, 2025 at 10:22 PM
PRTG Android Login Problem
Hello Support, I have a problem with login to our PRTG server from Android phone. Android phone OS is version 5.1.1 (Lollipop). PRTG for Android is version 16.1.3, dated 04FEB2016, with size of 6.72MB (per Google Play) PRTG Network Monito...
Tue, 10 Jun, 2025 at 10:22 PM
enterprise console - options
Is there a way I'd like to see on the web more like enterprise console window, the alarm pop-up message ?? enterprise console just like the pop-up window . And I ever know where the path of the popup message ? Article Comments ...
Tue, 10 Jun, 2025 at 10:22 PM
Cisco Switch SNMP error
Hi I configure SNMP on Cisco switch with default setting(community: public, port: 161) I monitoring switch with correctly in PRTG without set SNMP Compatibility Options. but when i check "inherit from ..." by default setting...
Tue, 10 Jun, 2025 at 10:22 PM
PAE701512 : Structural error in xml file, 15 open items
Get this error " Structural error in xml file, 15 open items". Tried reinstall the application, changed the port from 8080 to others, still the same. Article Comments Changing ports and reinstalling won't help in t...
Tue, 10 Jun, 2025 at 10:22 PM
Map Designer Eigenschaften
Sehr geehrte Damen und Herren, ich habe eine MAP, da erscheint die Eigenschaftenleiste innerhalb der MAP. Somit ist sie nicht erreich und bedienbar :( Habe es unter verschiedenen Browser und Rechnern getestet. Es ist immer bei der gl...
Tue, 10 Jun, 2025 at 10:22 PM
Problems during SOAP-Call
Hello, For ESX I have SOAP Sensors The only message I have is "Problems during SOAP-Call" I have no idea how to solve this problem. I have this error on the 4 ESX at this client and only for this one. So I have a lot of ale...
Tue, 10 Jun, 2025 at 10:22 PM
How to edit Performance Counters Custome sensor?
I know you have a reason to lock "List of Counters" field from editing just after PerfCounter Custom creation. It was device internal database structure as I can remember. Can you please investigate to implement similar mechanis...
Tue, 10 Jun, 2025 at 10:22 PM
Where can I Change the default primary channel ?
Hello, Where can I Change the default primary channel ? At the moment ist the default primary channel the sum. But I often need as primary channel the traffic in. I make a screenshot from that what I mean but my Prtg has the german langua...
Tue, 10 Jun, 2025 at 10:22 PM
How to migration Core server to remote prob Server ?
Hi expert, We using trial license to test core server mode. In this test case , we have 75 devices , 34 group and 333 sensor. We already have buy the Official rights and planning to builder the production environment. But ,...
Tue, 10 Jun, 2025 at 10:22 PM
How do you enable automatic login using active directory?
It can be annoying to login every time you leave the screen. How do you enable automatic login? Article Comments SSO using Active Directory is not supported by PRTG. In order to re-enable autofill, edit <prtg app directory&g...
Tue, 10 Jun, 2025 at 10:22 PM
Custom SQL Script issue
Hi there I want PRTG to run this Script and respond with OK if there is 0 and Error if there is 1 or more SELECT db.name DBName, tl.request_session_id, wt.blocking_session_id, OBJECT_NAME(p.OBJECT_ID) BlockedObjectName, tl.resource_type, ...
Tue, 10 Jun, 2025 at 10:22 PM
desktop notifications - javascript
There is a file called desktopnotifications.js javascript in folders inside webroot possible fix? For example, you can fix so that you can see details never seen floating on the bottom right of the window only count when enabled by Desktop ...
Tue, 10 Jun, 2025 at 10:22 PM
MySQL v2 - Object reference not set to an instance of an object
Hello, I have problem with MySQL v2 sensor. I only get "Object reference not set to an instance of an object." error. PRTG v. 16.2.24.3792+ with MySQL v. 5.5.49-0+deb7u1 on Debian 7.1. Best regards Martin Article C...
Tue, 10 Jun, 2025 at 10:22 PM
How can I purge the Monitoring Database?
Hello All, We installed PRTG with all defaults and now we are running out of space quickly. I noticed that the "C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\V7\Monitoring Database" is da...
Tue, 10 Jun, 2025 at 10:22 PM
How to add license information to map ?
Hello, I would like to add license information such like avalaible sensors or show the remaining maintenance days in my map view. In fact, I would like to get some information from welcome page to map. Where and how is this information ...
Tue, 10 Jun, 2025 at 10:22 PM
Rasberry pi 3 gpio senzor snmp
Hello! I connect to may rasberryt temperature probe ds18b20. On rasberry i can read temperature but i canot configure rasberry snmp oid value to prtg. anyone has experience how add GPIO value from rasberry to PRTG ? ThankYou.... Regar...
Tue, 10 Jun, 2025 at 10:22 PM
Can I monitor Citrix ICA RTT along with the session information i.e. username
We need information about Citrix ICSS RTT and network RTT along with session information ( i.e. username ) Article Comments Unfortunately, other than our QoS sensors, there are no sensors to measure RTT, let alone ICSS and sessi...
Tue, 10 Jun, 2025 at 10:22 PM
Object trigger on OK state
Hello, Here are object triggers for Down, Warning, Unusual and Partial Down status. But seems there is no trigger for OK status. I know there is a "When condition clears after a notification was triggered", but this doesn't fi...
Tue, 10 Jun, 2025 at 10:22 PM
HTTP XML/REST Value Sensor - Calculate Value
Hallo, my example is: Value is in bytes and I need to display it in GigaBytes. Is that possible or planned? Kind Regards, Markus Article Comments Hello Markus, thank you for your post. The HTTP XML/REST Value Sensor ...
Tue, 10 Jun, 2025 at 10:22 PM
Netflow historical data
Hello, Is PRTG capable of providing historical data reports for a custom period, for example, one month for the "Top Talkers" or "Top Connections" or "Custom Toplist"? Article Comments Hi, Curren...
Tue, 10 Jun, 2025 at 10:22 PM