kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

SNMP Printer, Removal of unnecessary channels
I would like to monitor the toner level of printers. For this I added the devices via the IP address. I have created the sensor SNMP printer. It now shows me all possible channels of the printer. For example, whether the printer is open or ...
Tue, 10 Jun, 2025 at 8:10 PM
Meaning (and correct value) of "Alias Availability" (aliasavailable)
Hello there, I am working to import thousands of devices into PRTG with specific sensors and interface targets. This means thousands of "SNMP Traffic" sensors. What are the options for Sensor->"Alias Availability" I h...
Tue, 10 Jun, 2025 at 8:10 PM
HTTP Sensor Issue After Upgrading to Version 22.2.77.2204
Hello, After upgrading PRTG to version 22.2.77.2204, one of our HTTP sensors is no longer working and throws an error message of: HTTP/1.1 406 Not Acceptable The sensor had been working prior to updating PRTG to version 22.2.77.2204...
Tue, 10 Jun, 2025 at 8:10 PM
Increased SNMP (table) functionality
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to have improved functionality for the ...
Tue, 10 Jun, 2025 at 8:10 PM
Configure sensor to monitor a date
I am looking to monitor our software maintenance contract expiration dates in PRTG. Is there a way to set up some type of sensor that would monitor a date, similar to the SSL "Days to Expiration" channel? Maybe it would read a tex...
Tue, 10 Jun, 2025 at 8:10 PM
Fehler "EOF was observed that violates the protocol" bei HTTP Sensor nach Update auf 22.2.77.2204+
Guten Morgen zusammen, nach dem Update auf die 22.2.77.2204+ habe ich bei 2 von 40 http Sensoren folgende Fehlermeldung: Error connecting with SSL. EOF was observed that violates the protocol Vom PRTG-Server kann ich ohne Probleme die be...
Tue, 10 Jun, 2025 at 8:10 PM
RDS users on PRTG
Good morning! I would like to create a sensor that can see my RDS Farm server and tell me which users are connected. Could someone please help me with the process and type of Script Thanks!!! Article Comments Hello, You can re...
Tue, 10 Jun, 2025 at 8:10 PM
PRTG Sensor errors
I have setup prtg on a new server and i am getting "request timed out icmp 11010" error on most of the nodes, Article Comments Hello, I took a look at the error message in question, and we've answered this before...
Tue, 10 Jun, 2025 at 8:10 PM
How do I export a list of my sensors into an XML or CSV Format?
I need to create a data dump for a list of my sensors. I would prefer to export the sensor list into an XML Format, but will settle for .CSV. I'm currently playing around with the API v2, but am having a difficult time in trying to figu...
Tue, 10 Jun, 2025 at 8:10 PM
Ping Graph in MAP
How can I display a PING in a MAP as a graph. When I drag a live graph onto the ping object, I get the message incompatible object type Article Comments I meen a live graph. 2 and 30 day works Aug, 2022 - Permalink Hi th...
Tue, 10 Jun, 2025 at 8:10 PM
Is PRTG affected by CVE-2022-0778
Is PRTG affected by CVE-2022-0778? If so, is there a fix available? Article Comments This article applies to PRTG 22.1.75.1569(+) and earlier versions. In response to the vulnerability in the OpenSSL library, we at Paessler...
Tue, 10 Jun, 2025 at 8:09 PM
SMS notification with API link
Hi, Can we configure SMS notification with API link not using username and password Thanks Article Comments Hello, Thank you for your message. From the Notification Delivery menu (Setup > System Aministration), if you...
Tue, 10 Jun, 2025 at 8:09 PM
Veeam Backup Enterprise Manager and PRTG
Is there anybody who has successfully set up Veeam Backup Job Status or Advanced Veeam Backup Job Status sensor? Mine both are showing only the number of Scheduled Jobs, other channels are showing only zeroes. Article Comments ...
Tue, 10 Jun, 2025 at 8:09 PM
Certificates expiration time
Hallo, we need to keep track the expiry time of all certificates on a given server and I would like to ask what would be the ideal sensor/configuration for this case. I tried using the OID snmpcustomtable sensor and it listed all the c...
Tue, 10 Jun, 2025 at 8:09 PM
Hierarchy and triggers
Is it possible to create a trigger based upon the state of another trigger....say I have a sensor monitoring a server as up / down...and I also have sensors for objects on that server...so if the server is 'down' then all of the oth...
Tue, 10 Jun, 2025 at 8:09 PM
Alert on different values
Hi, We have temperature sensors in our PRTG system for our Data center. Right now the threshold is set to 26.0 degrees. but sometimes the sensor can give values of 26.1, 26.2 back to 25.9 back to 26.0. resulting in the system spamming a...
Tue, 10 Jun, 2025 at 8:09 PM
Monitor Traffic of each Cisco Access Point
Hi everyone, we have 12 Cisco Access Points and a Cisco WLC Controller. SNMP is enabled on the WLC and I can already access it on PRTG. I would like to see the up- and download speed and total traffic of each access point in PRTG. How ...
Tue, 10 Jun, 2025 at 8:09 PM
Factory Sensor round up %
Greetings, I currently have a Factory Sensor gathering info from a few error log counter sensors which sums up all the entries as a numeral and divides it by 30 (wanting to get a breakdown of per minute error count for the past 30 minutes...
Tue, 10 Jun, 2025 at 8:09 PM
How can I use field names under multi-edit of SNMP sensor names?
I have multiple SNMP sensors that were created using the default Port Name Template settings. When I tried to rename multiple sensors under Muti-Edit mode, the field names (like [ifname] and [ifalias]) does not work and are treated like reg...
Tue, 10 Jun, 2025 at 8:09 PM
Add Mailstore Monitoring Scripts
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to monitor the status of my Mailstore. ...
Tue, 10 Jun, 2025 at 8:09 PM
Rights to 'pause'
Hi, We have two groups, one type of Users, the other Administrators. Both are set to read/write user type. Administrators have write to all objects, and Users have read. The Administrators group is set to Administrative Rights. Accounts...
Tue, 10 Jun, 2025 at 8:09 PM
can you monitor aws via tgw
can you monitor aws via transit gateway. thanks in advance Article Comments Hi Marco, There are not native sensors for the AWS Transit Gateways in PRTG. Still you can monitor your AWS hosts separately by directly monitoring th...
Tue, 10 Jun, 2025 at 8:09 PM
How can I stack/aggregate multiple ports from multiple routers into 1 graph?
I have 2 Extreme/Brocade MLX routers, with different DIA connections. I not only want to monitor each port but also see a stacked/aggregated port/graph to see overall Traffic? Article Comments Hello there, Thanks for your KB p...
Tue, 10 Jun, 2025 at 8:09 PM
I want to monitor my Rittal data center hardware. How can I do that?
I want to monitor my Rittal Computer Multi Control version 3 (CMC III) monitoring system, Rittal power distribution units (PDU), and my Rittal IoT interfaces with PRTG. Which sensors does PRTG include and what do I need to know? Art...
Tue, 10 Jun, 2025 at 8:09 PM
How to monitor ospf
Hi Paessler team, can PRTG monitor ospf routing on comware? Thanks Article Comments Hi there, Thank you very much for your question. While there are no native sensors for OSPF routing, you might find a working approach her...
Tue, 10 Jun, 2025 at 8:09 PM
Custom EXE\XML Sensor: can I format the top text output? eg. bold or underlined?
Hi, With a custom sensor, it would sometimes be helpful if the output text in the upper field appeared in bold font or in a different color. Is that possible? I mean the text that is output via <text>xxx</text>. "<p...
Tue, 10 Jun, 2025 at 8:09 PM
Windows Server Update KB5015874
After Windows Server update our PRTG server could not fetch the SNMP data from updated devices. Result of investigation of manual updates, the update KB5015874 is the cause of this problem. Did someone faced against this problem? Ar...
Tue, 10 Jun, 2025 at 8:09 PM
PRTG Custom Sensor - Keep running into JSON or XML does not match
Hello, I hope someone might be able to spot what is going wrong or encountered a similar issue. I have a powershell script that I use to output JSON, but I've also tried XML. Regardless of what I'm using it keeps giving the error:...
Tue, 10 Jun, 2025 at 8:09 PM
Custom Script Sensor adds a 0 (Null) after
Hi, I have a custom script for a sensor. If PRTG is running the request it will add a 0 (Null) after the </prtg>-Tag. If I run the script manually I get the xml-response without this 0... what could this 0 add? - We use the same ...
Tue, 10 Jun, 2025 at 8:09 PM
Can we get more information on the "Alarms->Show as gauges" page?
It would be nice to see the device name at least, maybe the host IP as well. It's not very useful as it is. Article Comments Hello Bill, such info pages are always a trade-off. The gauges view focuses on the current sensor v...
Tue, 10 Jun, 2025 at 8:09 PM
Ddos protection
Does this protect me From getting ddos? Article Comments Hello Musah, Thank you for the post, PRTG is used by customer in many was, some use it to monitor critical devices and bandwidth, you could be notified as soon as a devi...
Tue, 10 Jun, 2025 at 8:09 PM
Option to summarize alerts based on groups of devices instead of entire templates
Problem description Currently there is no way to change the summarization of messages in notification templates. This means that if you want to use the same template for multiple groups it can lead to a mix of devices from various g...
Tue, 10 Jun, 2025 at 8:09 PM
http monitor web page element
Greetings, I would like to setup a sensor for an element within this webpage: https://rainwise.net/weather/mary062697 In the upper left is a status: "Online" <span id="status" class="on">Online&l...
Tue, 10 Jun, 2025 at 8:09 PM
Reverse monitoring
Hi I have a rootca / server i want to monitor if its switched on - it is supposed to be switched off all the time. If its on, i want to have a down alarm. So kind of a reverse ping! If its ping'able it should generate an alarm. Ho...
Tue, 10 Jun, 2025 at 8:09 PM
Custom sensor/script for pending restart after update
Hello all, I need a script to monitor a pending reboot after a windows update on my systems. Until now I have a pure Powershell script but this is not yet adapted to PRTG. The inputs and outputs do not fit yet. I have very little kn...
Tue, 10 Jun, 2025 at 8:09 PM
Custom sensor/script for pending restart after update
Hello all, I need a script to monitor a pending reboot after a windows update on my systems. Until now I have a pure Powershell script but this is not yet adapted to PRTG. The inputs and outputs do not fit yet. I have very little know...
Tue, 10 Jun, 2025 at 8:09 PM
Nimble Volume Disk Space
Hi all I have my Nimble setup and being monitored, but I want to also monitor the space on a volume and cannot figure how to do it. Has anyone managed this and if so, how/ Article Comments Hi Wayne, Please check if the vend...
Tue, 10 Jun, 2025 at 8:09 PM
Add native PRTG sensors for HPE Nimble storage systems
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want native sensors for monitoring HP Nimble...
Tue, 10 Jun, 2025 at 8:09 PM
Folder sensor not recognising folder - Foldername contains spaces
If i want to track file change in a specific folder. I created a foldersensor and give path to desired folder. Folder in question containing spaces in the name. now i always get a "folder not found" PE032 error. What am i missing...
Tue, 10 Jun, 2025 at 8:08 PM
Convert Integer to Decimal value
Hi Everyone, I want to setup a SNMP custom Sensor to read voltage of my generator battery, but it shows me the integer value, and I want to monitor as decimal value. For example: Battery Voltage expected: 12.1 V SNMP Query shows: INT...
Tue, 10 Jun, 2025 at 8:08 PM
Using trace route script shows hop count in PRTG monitor
Hi Guys According to this article https://helpdesk.paessler.com/en/support/solutions/articles/62199-how-can-i-use-prtg-to-trace-the-route-to-a-target , I put the powershell script on remote probe , but when I create the sensor , it shows t...
Tue, 10 Jun, 2025 at 8:08 PM
Create Built-in PRTG sensors for Eaton UPSs
Can Paessler please create built in PRTG sensors for Eaton's UPSs, just like there are sensors for APC Article Comments Hello, to request a Feature for PRTG please follow our guide for requesting new features here. Kin...
Tue, 10 Jun, 2025 at 8:08 PM
Notifications
How do i setup prtg so when i do a device scanning no notification is sent out? Thanks Article Comments Hello, So, it's not possible to disable the tickets created when PRTG scans for devices as these are included in log...
Tue, 10 Jun, 2025 at 8:08 PM
Monitor Computer Certificate Stores
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to be able to monitor certificates. th...
Tue, 10 Jun, 2025 at 8:08 PM
Report customization
Dear Team, I tried to generated the report for minute wise . But was unable. Kindly guide me to create the minute wise report for 1 hour. Thanks, Kiran Article Comments Do you use the report feature from PRTG? In this case, yo...
Tue, 10 Jun, 2025 at 8:08 PM
REST Custom v2 - Authenticaton on different URL than monitoring Data
Hey All, I'm onto Monitoring a bunch vulnerability Data from an internal Website. I have to sign into the API via https://Website/api/v1/auth/signin which in Postman worked but the Data comes from a different URL: https://Website/api...
Tue, 10 Jun, 2025 at 8:08 PM
Tree Map Object Uniform Box Size
Is there anyway to force all the boxes in the tree map to be the same size. We want to make this map public but want things to look nice. I have tried manipulating the overall size to find a "sweet spot" where these are all the sa...
Tue, 10 Jun, 2025 at 8:08 PM
Send Alarm via SMS / Alarme via SMS senden
Hallo - ich suche eine Möglichkeit einen Alarm via SMS zu versenden ( Anschluss via USB and den Rechner ) - i'm searching for an option to send out an Alarm via SMS ( connected with USB ) -> e.g. from Pässler-Server or Remotenode ...
Tue, 10 Jun, 2025 at 8:08 PM
Volume Trigger Time Range
Hello, Is it possible to change the time range for the Volume Trigger ? And not only use : hour, day, week, month. we need an alarm if a volume (or a traffic average) is exceeded, for example over the last 3 hours. Thanks in advance Jér...
Tue, 10 Jun, 2025 at 8:08 PM
Share a Map Design
Hallo, Is there a way to share a map design or template to a customer?? How can I design a map so that, when I share it, the customer can then link a device to this map and activate the map functionalities? Thanks in Advance for yo...
Tue, 10 Jun, 2025 at 8:08 PM
How can I monitor the number of users logged in to Windows?
Previous PRTG versions included the Windows Logged in Users sensor to monitor the number of users logged in to a Windows computer. This sensor type is marked as “deprecated” as of version 16.2.23 removed from PRTG with version 16.x.25. Is...
Tue, 10 Jun, 2025 at 8:08 PM
MSSQL Sensor Input Parameter
Hi, I would create an generell SQL Script with following query: select sum(state + user_access + is_read_only + is_in_standby) as Status from sys.databases where name in ('master', 'tempdb', 'DB1', 'DB2') ...
Tue, 10 Jun, 2025 at 8:08 PM
Issue with PS script
Hi, I have an issue with my powershell sensor $found=Get-Process -ComputerName "srv-bi-01" | WHERE {$_.ProcessName -eq "svchost"} Write-Host "<prtg>" Write-Host "<result>" "<c...
Tue, 10 Jun, 2025 at 8:08 PM
localhost cert
Hi, I've come across an issue that has forced me to (hopefully temporarily) uninstall the software which I was using to do some SNMP monitoring. Using Thunderbird for email, Oauth2 (which effectively loads a browser window to authe...
Tue, 10 Jun, 2025 at 8:08 PM
Create a custom signal instead of only warning/error
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to be able to create custom alerts/stat...
Tue, 10 Jun, 2025 at 8:08 PM
NetFlow Collector configuration
We are using PRTG Network Monitor and we need to collect NetFlow data for the subnet 10.4.1.0 and produce dashboards for visual representation. Specifically, granular view of bandwidth and network traffic to be presented. Can you guide us...
Tue, 10 Jun, 2025 at 8:08 PM
I am not able to add RMON sensor on CISCO device to PRTG
Hi Paessler support, I am not able to add RMON sensor on CISCO device to PRTG. Status is under RMON Specific showing "No Ports available" even though I have RMON configured on my CISCO device. Hope Paessler can help me, Thanks! ...
Tue, 10 Jun, 2025 at 8:08 PM
Default sensors limits
What are the default limits for each sensor? e.g. CPU, Memory, disk? Article Comments Hello, We don't have a list of our defaults for our sensors, but if you create a new sensor it will populate with the default values for...
Tue, 10 Jun, 2025 at 8:08 PM
Added FTP sensor , port 990, with credentials,TLS/SSL/Implicit encryption
All settings are correct, port number , credentials etc but TLS/SSL/Implicite encryption gives and error - Failed to establish secure connection [Step 0] Socket Error # 10061 Connection refused. Article Comments Hi there, Do ...
Tue, 10 Jun, 2025 at 8:08 PM
how to active Access-Control-Allow-Origin
i want to use the rest API but i need to active the Access-Control-Allow-Origin someone have an idea . thanks Article Comments Hello, Thanks for contacting us. Can you provide more details about what you would like to acco...
Tue, 10 Jun, 2025 at 8:08 PM
XML: Structural error in xml file, 3 open items.
Hallo liebe Community, ich brauche leider Hilfe mit einem Veeam Script. Das lief mit unserem alten Backup Server problemlos. Auf dem neuen bekomme ich nun o.g. Fehlermeldung. Wenn ich das Script per Powershell ausführe, bekomme ich den...
Tue, 10 Jun, 2025 at 8:08 PM
Oracle tablespace timeout
Hi, i have got this problem with database sensor oracle table space timeout. In the same device other tablespace sensor works correctly but two tablespace not run and respond as timeout. I have verified from local probe with Dbeaver that ip...
Tue, 10 Jun, 2025 at 8:08 PM
QoS sensor added : Issue
Hi, Added QoS (Quality of Service) One Way Sensor to my PRTG solution to source probe (local probe (127.0.0.1)) to a target probe (remote probe (10.4.6.5)). But getting ( Timeout. No packets received. (code: PE062)). I have used the por...
Tue, 10 Jun, 2025 at 8:08 PM
MQTT Custom String Sensor For More Reliable Monitoring
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want features and flexibility for MQTT senso...
Tue, 10 Jun, 2025 at 8:07 PM
Last Value missing
the last value data is missing for some nodes in alarm templete. Article Comments Hello, I would suggest that you open a support ticket for this issue. Also please include some screenshots of the notifications that you receive...
Tue, 10 Jun, 2025 at 8:07 PM
Historic data api call answering 'Not enough monitoring data'
Hi, I'm developing an application that periodically performs api calls to retrieve historic data from my prtg sensors. I'm using the 'api/historicdata.json' call, and I've noticed that performing a call with 'sdate&#...
Tue, 10 Jun, 2025 at 8:07 PM
Cisco IOS version
We are looking to pull the "Show Version" information from the Cisco IOS devices. This would be an excellent feature because ALL engineers that use Cisco products need this information for compliance for their SMartnet maintenanc...
Tue, 10 Jun, 2025 at 8:07 PM
To have a customized duration graphs for the different sensor type
The 4 graphs on the device and sensor page. Can we override the chart based on the particular sensor? Sometimes a sensor does not need 8 hours of info but that one needs 20 days. While other sensors need 2 hours and not 8 hours, or 16 ...
Tue, 10 Jun, 2025 at 8:07 PM
PRTG Service don't start automatically
Hello, I have a problem with a PRTG installation. After a server reboot (where PRTG Core is installed), the PRTG Service don't start automatically and I need to start it manually. In the Windows Service Console, both PRTG Core server ...
Tue, 10 Jun, 2025 at 8:07 PM
Make .EVL files readable
Hello, My feature request for PRTG Network Monitor is to make the .evl files where traps and syslog messages are stored readable using a program like excel or notepad++ or some other sort of program. Having readable access to the syslog...
Tue, 10 Jun, 2025 at 8:07 PM
how to do email notification with text using two sensors cpu and ping ?
hello everyone , i am trying customise notification using cpu and ping sensors but i didn't know how to do it , i tried to enter an every devices and do notification for cpu and ping but the result is lot of graphs , and i wanna receive...
Tue, 10 Jun, 2025 at 8:07 PM
Reports
How can i calculate the downtime of specific link of overall year . Article Comments Hello, You can create Uptime/Downtime reports by using one of the Top 10 (or Top 100) uptime downtime templates. To get the uptime/downtime f...
Tue, 10 Jun, 2025 at 8:07 PM
SSL Certificate
I have uploaded Private Key, Signed Certificate per PRTG instruction but still getting SSL error. Is there tech support number that I can contact to get some help? Article Comments Hello Jeff, I understand that you are having ...
Tue, 10 Jun, 2025 at 8:07 PM
Add the "Credentials for Microsoft 365" to command-line parameters
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to able to use the "Credentials fo...
Tue, 10 Jun, 2025 at 8:07 PM
Custom Sensor - vbs does not update value
Hi There I just wrote a script to check if a machine has a pending reboot. https://github.com/TS-Steff/PRTG-GetComputerRebootStatus 'https://www.winvistatips.com/threads/how-can-i-write-a-script-to-read-a-remote-registry-using-diffe...
Tue, 10 Jun, 2025 at 8:07 PM
Is it possible to read strings with the SNMP custom table sensor?
Hello, I am attempting to read the ipNetToMediaTable (1.3.6.1.2.1.4.22) on a switch, but it looks like the sensor cannot read the entire table, since it contains a column for MAC addresses and IP addresses that are listed as a string. ...
Tue, 10 Jun, 2025 at 8:07 PM
ebmed external website
I'm trying to embed a external website into a map but. To do so I add a custom html code element on the map and in 'external link' I enter the URL of the page. But it doen't load. Article Comments Hello, the &qu...
Tue, 10 Jun, 2025 at 8:07 PM
How can I change the date format of email notifications in PRTG?
I have read other kb articles about how to change the data format as it appears in the web. However, the format in the email notifications are still in the mm/dd/yyyy hh:MM:SS AM/PM format. I would like to have dd/mm/yyyy hh:MM:SS AM/PM. ...
Tue, 10 Jun, 2025 at 8:07 PM
Option for PRTG server proxy configuration exclusions like on windows
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to be able to exclude ranges from the p...
Tue, 10 Jun, 2025 at 8:07 PM
PRTG WMI Sensor
Hello Guys, i have a problem with the WMI Sensor on a PC. If i test the WMI Connection via the WMI Tester on our PRTG Server it always shows "Error 80070005 Access denied". If i run the WMI Tester from my own Notebook i can get...
Tue, 10 Jun, 2025 at 8:07 PM
Service PRTG Application Server
In the Administration Tool i can install the "Service PRTG Application Server". Everything is working well. The services "Core Server" and "Probe" are installed an running. What advantage we get when we install...
Tue, 10 Jun, 2025 at 8:07 PM
templated addition of sensors - e.g ansible..?
Hi In an ideal world i'd like to not have to create sensors manually in PRTG as it is very error prone - it's easy to miss a new service... Is it possible to configure PRTG through a templating tool, something like ansible? so...
Tue, 10 Jun, 2025 at 8:07 PM
Cisco ASA appliance
on cisco devices there is a command sho vpn-sessiondb that will identify the number of VPN connections established. This sensor is limited to 50 connections, however, we have up to 400 connections at a time. Can this be increased? ...
Tue, 10 Jun, 2025 at 8:07 PM
Service Uptime or Operational Status (over 90 days) visualization with PRTG
We would like to create some Service Uptime Dashboards in PRTG, as you can see within many cloud/service operators. e.g. https://trust.calix.com/ or https://administrate.statuspage.io/ Would this be possible with PRTG? Article ...
Tue, 10 Jun, 2025 at 8:07 PM
Question regarding restarting Windows Services with a WMI Sensor
Hello, we have a Windows Service which was not running and PRTG detected that correctly - however the sensor is configured that it should restart the service, which has not been done and thats why an IT Admin had to interact and restart t...
Tue, 10 Jun, 2025 at 8:07 PM
Core & Probes Setting: Proxy Server with PAC\exclusion list?
Hi, In the settings you can enter a proxy server, but not an exception list (PAC). However, in my environment I need a few exceptions. Is there a trick ? netsh winhttp.... unfortunately does not work. Best regards, Coyo Article...
Tue, 10 Jun, 2025 at 8:07 PM
(80070005: Access is denied) (code: PE015).
Connection could not be established (80070005: Access is denied) (code: PE015). Article Comments Hello, please make sure that these updates are installed on both the PRTG probes, as well as the target systems. Once applied, WM...
Tue, 10 Jun, 2025 at 8:07 PM
API Iterate group child nodes and hierarchy (powershell)
Do you have a sample of how to return all the child groups belonging to a parent group (knowing the parent group object id), using the API directly, in powershell? I have been through the entire API documentation, and trawled the KB and c...
Tue, 10 Jun, 2025 at 8:07 PM
Monitor remote customer networks
HI guys, Is there a way to monitor remote networks? Would be nice to get all the customers in the PRTG Desktop or maybe even in a "cloud PRTG Desktop"? Article Comments Hi there, Thank you for your message. You...
Tue, 10 Jun, 2025 at 8:07 PM
How to Reset FolderSensor ( newest File )
Since Update to 22.2.77.2204+ the newest File always alert to the last Value There is no File in the Folder. Article Comments Hello Tony, I would suggest that you open a support ticket for this issue. You can do that by sendi...
Tue, 10 Jun, 2025 at 8:07 PM
Windows OS upgrade
we're running PRTG network monitor but the OS is running windows 2012R2. We we do an in place upgrade to 2019 or 2022? Article Comments The windows in-place update should be transparent to PRTG, it should not affect, but we...
Tue, 10 Jun, 2025 at 8:07 PM
Fail request in PRTG report
I Keep having failed request in my prtg report on some sensors even when there wasn't spike in those component. I don't want to see red in the Good/failed statistics. Does this mean the components are failing? I'm curious. Tha...
Tue, 10 Jun, 2025 at 8:07 PM
Not receiving notifications from telegram with HTTP1.1/400 bad request
I used the API according to the instructions Article Comments Hi there, The response from the Telegram server means something is not correctly set up on the API. Could you please recheck the settings? If everything is correc...
Tue, 10 Jun, 2025 at 8:06 PM
HIkvision NVR recording days status
Hello i want to know if i can use prtg to view recording status for 60 days in my hikvision nvr. prtg should generate error or some message if nvr is recording less days e.g i want to record 60 days of recording but nvr is only recording fo...
Tue, 10 Jun, 2025 at 8:06 PM
Monitor VLANs with Netflow
We use VLANs for client Internet access and would like to monitor bandwidth usage. Thus far, I have been having a real issue getting that setup. Is this even possible? If so, please point me in the right direction. Thanks! Article C...
Tue, 10 Jun, 2025 at 8:06 PM
PRTG Log Rotation
The logs for PRTG can get really large over time, specifically the CoreAutoDiscovery.log. Is there a utility or setting to get these logs to rotate after a size is reached? Article Comments Hello there, Thank you for the KB po...
Tue, 10 Jun, 2025 at 8:06 PM
Windows Update Sensor - Access denied creating an instance of the COM component
I am having trouble getting the windows update sensor to work with a non-administrator account - I get the following error: Creating an instance of the COM component with CLSID {4CB43D7F-7EEE-4906-8698-60DA1C38F2FE} from the IClassFactory f...
Tue, 10 Jun, 2025 at 4:59 PM
Auto-Pause/acknowledge alarm using PRTG API
We have a sensor that should be paused (yes, paused, not making requests through the network) right after it went down. For such, we created a notification with a HTTP Push type to a PRTG API call that pauses the sensor, as expected. The pr...
Tue, 10 Jun, 2025 at 4:59 PM
Factory Sensor results incorrect when adding two SNMP traffic sensors for linux devices
Hi I have 4 Dell servers (Poweredge R730XD) with Linux installed on them. And their interfaces are bonded together (bond0). I monitor this bond interfaces using a PRTG SNMP traffic sensor. Now I have created a PRTG Sensor Factory and added ...
Tue, 10 Jun, 2025 at 4:59 PM
notifications outside Schedules hours
Hello, We would like to monitor the bandwidth of our lines and to receive a notifications when the speed is lower than X. The problem is, that the bandwidth is very low in the early morning and we are receiving notifications. We tried to ...
Tue, 10 Jun, 2025 at 4:59 PM