kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Next page button not functioning in maps on data tables
When adding data tables to a new map with more than 50 sensors, the "next page" buttons appear at the bottom (">" and ">>") however when clicking on them, nothing happens, I am unable to view any senso...
Tue, 10 Jun, 2025 at 4:59 PM
Auto-Update kann keine Updates herunterladen
Hallo Paessler-Team, bei einem meiner betreuten Systeme wurde seit langer Zeit kein Update eingespielt. Hier ist Version 21.4.72.1649 installiert. Aufgrund von Fehlern bei einem SNMP-Sensor habe ich nun zu einem Update geraten. Auto-Updat...
Tue, 10 Jun, 2025 at 4:59 PM
Restrict Access by ip source to a PRTG instance
We would like to restrict access to our PRTG instance by trusted ip sources. Article Comments Hello Igor, This is currently not possible in the setup of PRTG. If you want to achieve this you can set it up in your firewall. Th...
Tue, 10 Jun, 2025 at 4:59 PM
Python JSON return error
XML: Structural error in xml file, 1 open items. -- JSON: The returned JSON does not match the expected structure (Invalid JSON.). (code: PE231) I am getting a strange error and not sure where to start, here is the python code, it is base...
Tue, 10 Jun, 2025 at 4:59 PM
PRTG python sensor "No module named 'requests'
I get the following error when executing a python advanced sensor 06/03/2020 10:00:56 Script Output (UTF8 Encoding): Traceback (most recent call last):[CR][LF] File "C:\Program Files (x86)\PRTG Network Monitor\custom sensors\pytho...
Tue, 10 Jun, 2025 at 4:59 PM
PRTG App on iPadOS SSL Certificate problem after Certificate replacement on PRTG Server
Hello, I used a internally issued SSL Certificate on my PRTG Server for years. Had the iPadOS App running, accepted the SSL certificate back then and all was good. Recently, the SSL Certificate on the PRTG Server was renewed/replaced (bef...
Tue, 10 Jun, 2025 at 4:59 PM
[WORKING ON] Feature Request: Change graphs to interactive
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to have interactive graphs with mouseov...
Tue, 10 Jun, 2025 at 4:59 PM
[OPEN] Add ability to pause notification triggers without pausing a sensor
I would like to add the ability to pause sensor notifications without pausing the overall sensor. There are many instances when this would be useful. For example, if we are doing maintenance on a server, we still want to be able to collect ...
Tue, 10 Jun, 2025 at 4:59 PM
How can I position background image in the center?
I am able to use the image of a diagram of my network rack as a background in Maps. However, it positions the image left of the field. How can I reposition the image so that it appears, for example in the center or where ever I'd like o...
Tue, 10 Jun, 2025 at 4:59 PM
Sensor
What type of Sensor should i use for my Wirelss Access points ? Article Comments Hello, Thanks for contacting us. I understand that you would like to monitor Wireless Access points, correct? - What brand are they? Usually it...
Tue, 10 Jun, 2025 at 4:59 PM
Application detection
Can PRTG detect if a specific app is running in the foreground of a PC? For example, Winamp? Article Comments Hello Tony, Unfortunately no, PRTG has no functions that would detect this in the way I think you're looking for...
Tue, 10 Jun, 2025 at 4:59 PM
I want to move multiple devices of the search results at once.
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I would like to add the feature to move multip...
Tue, 10 Jun, 2025 at 4:59 PM
Moving sensor list
Hello should be possible to move all sensors list from old server to new one ? I dont want to move all configuration / db, i want to start with a new server and put on that only the old sensors list. wbr Tiziano Article Comments ...
Tue, 10 Jun, 2025 at 4:59 PM
Unable to monitor Microsoft 365 services
Suddenly PRTG has stopped monitoring all my Microsoft 365 services, I get this error, please advise me: The sensor could not connect to Microsoft 365. ChilkatLog: Connect: DllDate: Nov 28 2021 ChilkatVersion: 9.5.0.89 VerboseLogging: 0 re...
Tue, 10 Jun, 2025 at 4:59 PM
Remove The History Section of the PRTG Email Notifications
Support: Can I change the html email template that gets sent when an email notification from PRTG is sent notifying us of an issue? If so, How can I remove the "History Section" of the email that's currently being sent. We...
Tue, 10 Jun, 2025 at 4:59 PM
After Update problems with special characters("ü" in UTF8) in xml channel names
HTTP Data Advanced Sensor with xml result of external URL Request. xml Channel Name "gültig" were accepted for years and serveral PRTG Versions. Last PRTG Version without Problems: 22.2.76.1705. After the update a new channel ...
Tue, 10 Jun, 2025 at 4:59 PM
VMWare Hardware Status Sensor Lots of non existent disks
Hi, we got a HPE DL380G10 amongst many others that work fine with the VMWare Hardware Status sensor. But this particular one shows a ton of errors for hard drives that do not exist in real life: Error. 13 elements return an error state:...
Tue, 10 Jun, 2025 at 4:59 PM
Local windows server login
I have a windows server not joined to the domain and I'm having issues setting up the windows credentials. I've tried the IP address of the server x.x.x.x\localusername and servername\localusername but no luck. Can PRTG connect to...
Tue, 10 Jun, 2025 at 4:59 PM
manual update required
manual update required Article Comments Hello David, I assume that you are referring to the manual update of a connected Remote Probe, is this correct? If so please note that usually, PRTG updates connected Remote Probes autom...
Tue, 10 Jun, 2025 at 4:59 PM
History data PRTG
Hello guys! How long does PRTG keep the sensor data history? Article Comments Hello Gimladra, By default PRTG stores historic sensor data for 365 days. The period depends on your current Historic Data Purging configuration tha...
Tue, 10 Jun, 2025 at 4:59 PM
Hide add sensor buttons
How can i hide all add sensor buttons in device tree view? Article Comments Hello, To do this, you need to make the user, or group they are a member of, read-only. This will remove the add sensor button for their account in t...
Tue, 10 Jun, 2025 at 4:59 PM
How to Add APC (EMS) sensor to PRTG?
hi i'm very trying to add APC EMS(Environmental Management System) temp/humi sensor in prtg but it say (SNMP error # -2003) also checked with snmp tester result: ----------------------- New Test ----------------------- Paessler SNMP T...
Tue, 10 Jun, 2025 at 4:58 PM
XMLEXESENSOR: Access to Webapplication with plain Text Credentials
Good Day to you, I've configured an xmlexesensor. In this Sensor i have to run a Powershellscript to access to a Webapplication with active Directory based User credentials. The Ps1-Script with the folowing paramters, works fine. -...
Tue, 10 Jun, 2025 at 4:58 PM
Monitoring SQL Server Reporting Services
Hello I'm trying to use the HTTP Advanced sensor to monitor the landing page of a SQL Server Reporting Services. I have a user account to access SQL Server Reporting Services. If I access with a browser SQL Server Reporting Services an...
Tue, 10 Jun, 2025 at 4:58 PM
How to monitor a cmts
Hi! ! I would like to know how I can monitor the cablemodem in a cmts. Know the cablemodem traffic that comes in each of the ports. I really appreciate the time and the response! Article Comments Hello, I would suggest check...
Tue, 10 Jun, 2025 at 4:58 PM
Extract Days Until from Date string in SNMP Custom String Sensor
I have multiple SNMP Custom String Sensors that read the licence expiry date from different devices. Is it possible to calculate the remaining days until this date, so I can configure a channel limit and a notification trigger within this s...
Tue, 10 Jun, 2025 at 4:58 PM
PRTG Core stops receiving external data
We've got a trial/free version of PRTG running while we try to figure out if it's the right tool for us longer term - and we're running into a situation where after the host VM is running for a few days, PRTG stops receiving dat...
Tue, 10 Jun, 2025 at 4:58 PM
Sensor Favorites on the Desktop client
I see the favorites for Devices and Sensors on the web interface. BUT the desktop client does not show sensor favorites. Article Comments Hello, this feature is currently not implemented in the desktop client. If you want a ...
Tue, 10 Jun, 2025 at 4:58 PM
Sensor configuration grey out after update to Prtg rel. 22.1.75
Hi support Team, is it possibile to view the previous configuration of two sensor before update PRTG server to release 22.1 Now the configuration il grey out and we need delete and create again this two sensors. The same action is already d...
Tue, 10 Jun, 2025 at 4:58 PM
Passing 'nmap' Powershell results to Custom Sensor
Hi All, Hoping for some guidance on setting up a custom sensor that can use the results from 'nmap'. I'm wanting to get the results from the below nmap command nmap -sU -p 19302 --script stun-info stun.l.google.com The e...
Tue, 10 Jun, 2025 at 4:58 PM
ADD A WEEK PERIOD IN GRAPH
As an enterprise user of the PRTG tool, we need an intermediate period of time ("WEEK") between a 24 hours Graph and 30 days (or a month) graph. Its common to subdivide into Daily, Weekly, and Montly all the information, but in PR...
Tue, 10 Jun, 2025 at 4:58 PM
I just installed a new Probe server and it stops working randomly (every 2-3 days)
I cannot even restart the service the only way is to reboot the server then it will work for couple of days and randomly stop. This is the message that I am seeing. The server is Windows 2019 Faulting application name: PRTG Probe.exe, v...
Tue, 10 Jun, 2025 at 4:58 PM
Graphen von mehreren Sensoren mit Gerätenamen
Ich versuche aktuell, eine automatisch aktualisierende Liste an Graphen eines Geräteknotens zu erstellen. Wird also ein Gerät hinzugefügt, sollen dazugehörige Graphen automatisch in der Map auftauchen bzw. verschwinden, sollte das Gerät gel...
Tue, 10 Jun, 2025 at 4:58 PM
No historical debug logs retained following August update
Over the weekend we updated from 22.2.76.1705 to the August update 22.3.78.1873. Since then I notice the Result Handling debug logs (eg those in C:\ProgramData\Paessler\PRTG Network Monitor\Logs\sensors) now only store the last result, with...
Tue, 10 Jun, 2025 at 4:58 PM
PING false alarms
I am new to PRTG; monitoring was set up by a previous administrator and I inherited it. We are monitoring a dozen devices, all of which have a PING sensor. Lately, we have been receiving simultaneous PING alerts for two specific computers...
Tue, 10 Jun, 2025 at 4:58 PM
Problem with checking external websites with proxy authentication
Hello all, We have PRTG V 22.2.76.1705 x64. We're trying to monitor an external website that requires us to go through our proxy server (= FortiGate 500E). We've setup "Advanced Http" sensor and have configured the p...
Tue, 10 Jun, 2025 at 4:58 PM
Export Threshold Limits
Hi, Is there a way to export a sensor list with limits for each sensor? I Have hundreds of temperature sensor and I'd Like to know the limits (warning/error). Table looks Like Sensor ID - Name - Warning (limit) - Error (limit) Th...
Tue, 10 Jun, 2025 at 4:58 PM
[OPEN] HP Aruba Switch native Sensor
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG Admin I would like to use a native HP Aruba Switch s...
Tue, 10 Jun, 2025 at 4:58 PM
@#O233 error as a result of a XML format query
Hello!, i m trying to create a HTTP Data Advanced sensor with the following settings: i m using request Method POST: <?xml version="1.0" encoding="utf-8"?> <soap:Envelope xmlns:xsi="http://www.w3.org/...
Tue, 10 Jun, 2025 at 4:58 PM
My VMware sensor shows the message 'An unknown error occured'. What can I do?
My VMware (SOAP) sensor is displaying An unknown error occured. Please refer to this topic for further information. What can I do? Article Comments This article applies as of PRTG Network Monitor 19 VMware (SOAP) Sensor with...
Tue, 10 Jun, 2025 at 4:58 PM
How do I disable pin dependencies
Looks like PRTG auto setup ping dependency for devices that I am also doing port checks on tcp and disables the tcp port checks when ping fails. It looks like if I try to delete the objects in the master dependency list it will delete the ...
Tue, 10 Jun, 2025 at 4:58 PM
Ios channel gauge is blank
I’m trying to display the value of a channel in ios on an Ipad Pro. I can select the channel from the list, but the resulting widget is blank. This happens for any channel. Is this a known problem? Is there a fix or workaround? Ar...
Tue, 10 Jun, 2025 at 4:58 PM
Error sending Report Email: Message size exceeds fixed maximum message size
Hi team, I have a problem with scheduled reports I have created. Some of these reports will fail to be sent via email, and I get an error ticket identifying that the message size exceeds the fixed maximum message size. My reports conta...
Tue, 10 Jun, 2025 at 4:58 PM
Dell Idrac access controller 8 http/1.1 404 not found
On dell idrac with Access Controller version 8 Version 2.83.83.83 (Build 05), I have an error http/1.1 404 not found. Error I don't have on an Integrated Dell Remote Access Controller 9 Version 5.10.30.00(Version 30) if in the sensor p...
Tue, 10 Jun, 2025 at 4:58 PM
Monitor Cisco 2811 DHCP Pool
Hey all, Really new to PRTG and love what I have seen so far, but need to find a way to monitor the DHCP pool on our cisco 2811 router. Any ideas? Thanks, Andy Article Comments Hello Andy, we appreciate your contact. Was...
Tue, 10 Jun, 2025 at 4:58 PM
How can I setup SMS to use Verizon?
I've tried several different custom URLs. Nothing seems to work. Article Comments Hello, as Verizon is not part of the build-in SMS providers, the custom URL is the only option here. Does it work with another tool calling ...
Tue, 10 Jun, 2025 at 4:58 PM
HP Switch PoE monitoring
Is there a way to monitor the status of the PoE on the HP switch's - recently we had a switch PoE function go bad - changed to "FAULT" status and stopped delivering power. Looking to monitor that condition / possibly more (cur...
Tue, 10 Jun, 2025 at 4:58 PM
Anyone with stability and Ajax issues after installing MS KB5012170
After installing 2022-08 Security Update for Windows Server 2016 for x64-based Systems (KB5012170) on our Windows 2016 core server, noticed stability issues. At least once a week all devices went into an unknown state, came back, back into ...
Tue, 10 Jun, 2025 at 4:58 PM
Setup Trigger for Notification
Hello, i test in the moment different Trigger-Setups. I need a trigger wich should send out only a mail if the sensor is 1h in failurestate. My tested Trigger has the follow setup State-Trigger Sensor more than 3660sec in state down --&...
Tue, 10 Jun, 2025 at 4:58 PM
Notification Triggers
I have successfully setup email through a relay, I can test it just fine. However when I trigger any sensors, the logs say it sent an email however I don't get them. Any idea on why that would occur? Article Comments If yo...
Tue, 10 Jun, 2025 at 4:58 PM
Bandwidth Sensor Triggers
Bandwidth sensors don't automatically have triggers setup for usage. We have hundreds of interfaces that we would like to have alerts on. There are a few issues. After a bandwidth sensor is created, PRTG is no longer aware of the int...
Tue, 10 Jun, 2025 at 4:58 PM
Lookup based channels: when should sensor status become Down
I have a sensor with 3 channels. The channel that is my concern is a Lookup based channel. I have defined the sensor with the following: - Setting, Scanning Interval="30 minutes" and If a Sensor Query Fails="Set sensor t...
Tue, 10 Jun, 2025 at 4:58 PM
I want to install Python packages for the Python installation of PRTG. How can I do that?
I want to install additional Python packages that are not included in the Python installation by default. How can I do that? Article Comments This article applies as of PRTG 22 How to install Python packages for the Python ins...
Tue, 10 Jun, 2025 at 4:58 PM
Sensor FTP
Hello, Since we updated our system to "22.2.77.2204+" our FTP probes no longer work and show us the error message "Start SSL negotiation command failed. (SSL/TLS not available)". Having not found an answer to this co...
Tue, 10 Jun, 2025 at 4:58 PM
could not load root certificate when using HTTP Advance sensor via remote probe
I am trying to configure a "HTTP Push Data Advanced" sensor with TLS on a device managed by a remote probe. When starting the sensor, I get the following error: PRTG could not start the HTTP push receiver. Could not load root...
Tue, 10 Jun, 2025 at 4:58 PM
How can i monitor if the connections to and RDS servers are allowd or denied?
i know i can display the servers with allowed connections on powershell from the session broker by Get-RDSessionHost -CollectionName "collection" | f1 Sessionhost, NewConnectionAllowed this will display all the list of hosts...
Tue, 10 Jun, 2025 at 4:58 PM
Reports - sensor ID and sensor Name
I'm using reports to process some info with an external app, so i'm making reports using sensor tags to make more easy and automatic (when addsome type of sensor, its automatically add to the report too), this report attach the file...
Tue, 10 Jun, 2025 at 4:58 PM
Moving a part of an installation to a different server
Hi, Is it possible to move a part of all the probes to a different server, for example by exporting the configuration of the sensors? We have two different situations where we could use this: - we first test our systems in the lab and wou...
Tue, 10 Jun, 2025 at 4:58 PM
HTTP API - Duplicating Sensors
According to https://www.paessler.com/manuals/prtg/object_manipulation#duplicating_clone I do the following (in Git Bash): curl --insecure \ --data-urlencode "username=${user}" \ --data-urlencode "passhash=${pwdHash}"...
Tue, 10 Jun, 2025 at 4:58 PM
IMAP Roundtrip - Helo command rejected: need fully-qualified hostname
Hi, After upgrading to PRTG Network Monitor 22.3.78.1873 my IMAP Roundtrip sensor fails during SMTP with the "Helo command rejected: need fully-qualified hostname" message. The host sending the email has an FQDN setup in Windows s...
Tue, 10 Jun, 2025 at 4:58 PM
Parameterübergabe an Powershell-Skript
Hallo, ich lese per Powershell-Skript die Remote-Registry von unseren Servern aus und habe daraus einen Sensor erstellt, der mir sagt ob ein Reboot ansteht oder nicht. Allerdings möchte ich nicht pro Server ein Skript schreiben, sondern ...
Tue, 10 Jun, 2025 at 4:58 PM
Lower the query inverval of a sensor after it was set do error
Hey, our sensors get queried every 5 min. However, we want to change the interval, in which a sensor is queried, to 1 min. after it has reached an error state. When the sensor is in the state good again, the interval should be set up to 5 m...
Tue, 10 Jun, 2025 at 4:57 PM
Googel Drive sensor deprecated?
I get a ticket telling me that the Google Drive sensor is being deprecated. What's replacing it? I look at the page for it here here, but all it tells me is that the sensor is being deprecated. This is a key sensor for us (as are...
Tue, 10 Jun, 2025 at 4:57 PM
Unable to monitor Windows service
Hi, I get this error when I try to monitor a Windows Service using 'wmi service' - I get the same error message on all Windows servers - please advise me Sorry, the scan for available monitoring items has failed! Could not create ...
Tue, 10 Jun, 2025 at 4:57 PM
[OPEN] Sensor for TLS/SSL Security Check of crypto suites
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want a sensor that enumerates all crypto sui...
Tue, 10 Jun, 2025 at 4:57 PM
Why do my Packet Sniffer sensors show the Unknown status after the update to PRTG 22.x.75?
What causes the issues with my Packet Sniffer sensors? Article Comments Installing PRTG 22.x.75 on systems that run Windows Server 2012 PRTG 22.x.75 includes Npcap 1.60. This update affects the network adapter names that Packe...
Tue, 10 Jun, 2025 at 4:57 PM
How can i monitor a Swich Port and get an Alarm when the Port is UP / Connected?
I would like to monitor a Switch Port and get an Alarm when something is connected to the port. Article Comments Hi, Perhaps you can add an SNMP Traffic sensor. Then add the switch port of interest. On the sensor settings, s...
Tue, 10 Jun, 2025 at 4:57 PM
Multiple apply channel notification on devices
How to multiple apply Memory consumed (Percent) ID 9 on all sensor under vCenter VM? Article Comments Hello, you can use multi edit on channel settings. Please take a look in our manual regarding Multi Edit for this. Kind...
Tue, 10 Jun, 2025 at 4:57 PM
MIB-files for Xerox printer.
Since PRTG don't has special sensors for Xerox Devices i'm trying to find MIB-files for creating SNMP Custom sensors. Most i'm interesting in paper quantity and toner level for devices: WorkCentre 5740 WorkCentre 5325 WorkCentre...
Tue, 10 Jun, 2025 at 4:57 PM
Time-based Acknowledge
PRTG 9 seems to have introduced the concept of acknowledging an alert for a period of time (e.g. 30 minutes, 1 hour, 3 hours etc.) Unfortunately, a flapping sensor will reset this acknowledgement every time it reports "up", whic...
Tue, 10 Jun, 2025 at 4:57 PM
Prtg probes and network outage
Hi. Is there a way for prtg probes to automatically restart after network layer outage? We had a switch outage and when that was resolved the probes were still down and they had to be restarted before they recognised systems was back up. ...
Tue, 10 Jun, 2025 at 4:57 PM
How to Get a Dynamic OID Suffix and Convert into SNMP Custom String Sensor
Hi, I'm a newbie here and still trying to learn PRTG :) I have an equipment that generates an alert with a certain OID but the last digit (sequence number) is generated dynamically. What I want to achieve: Walk the incomplete O...
Tue, 10 Jun, 2025 at 4:57 PM
Starting / Stopping cluster maintenance mode from API
Hey there, is it possible to "Start Maintenance Mode" and "Stop Maintenance Mode" for a specific cluster node (under "Cluster Status") via API? Starting the maintenance mode is the only thing that needs to be...
Tue, 10 Jun, 2025 at 4:57 PM
POWER BI and PRTG API
Hello, I am a novice on Prtg and PowerBI and my boss asked me to retrieve data on PRTG. Thanks to its API to display them in Power BI after having done a lot of research that did not lead to anything. I would like to know how to con...
Tue, 10 Jun, 2025 at 4:57 PM
Hide IP or IP in Notification messages ??
Hello Is there a way to hide IP`s in the notification when PRTG sending email to notify client ?? like prevent sending IPs of traps or logs or IP of the device , this is very critical. thank you Article Comments Hey, If the ...
Tue, 10 Jun, 2025 at 4:57 PM
Getting Device by IP address in PRTG API
Hi, Can I search device by IP address in PRTG API? Article Comments Hi, Do you want to generate a list of IP addresses for your devices via PRTG API? Or you just want to search for a specific IP address within PRTG? On m...
Tue, 10 Jun, 2025 at 4:57 PM
Azure AD Connect Last Dir Sync - EXE/Script Advanced sensor
Hi folks I want to monitor the lastdirsync status of Azure AD Connect with PRTG. For this I have written a ps1 script and get the minutes of the last sync correctly output in integer numbers. Now when I output the script in PRTG, PRTG n...
Tue, 10 Jun, 2025 at 4:57 PM
[OPEN] Feature Request: Display IP address next to device name
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I would like to display the IP address of the ...
Tue, 10 Jun, 2025 at 4:57 PM
How to decrease the delay of a HTTP Notification
The delay of my HTTP notification is about 3 Minutes from the failure until the notification is actually being sent. How can i make the webhook sending immediately (or after the defined time in the notification settings of the sensor) after...
Tue, 10 Jun, 2025 at 4:57 PM
About version 22.3.78, will the tree settings in PRTG be lost?
I would like to resolve an important doubt before making the decision to proceed with the update. I checked the topics about version 22.3.78 and saw that there is a "Change" referring to "tree version". It is quoted:...
Tue, 10 Jun, 2025 at 4:57 PM
Tunnel Monitoring Using PRTG on a Cisco Router 2900 series
Hi Guys, I tried to add the "SNMP CISCO ASA VPN Traffic" sensor but there was an error about IPSEC configuration, after checking through similar topic in the community, I realized I can import the MIB file to monitor the tunnel ...
Fri, 6 Jun, 2025 at 11:27 AM
Adding Windows Print Queue sensor hangs
When adding a Windows Print Queue sensor, the UI hangs and it never completes. How can I find out why and resolve issue? Article Comments Hello, Thank you for your message. According to the behavior you get, PRTG seems not a...
Tue, 10 Jun, 2025 at 4:57 PM
tunnel monitoring
we want to monitor the up and down state if the tunnels on our CISCO 2951 router do we need to import the mib file of the CISCO 2951 into ptrg and is it possible to monitor the up and down state of this devices Article Comments ...
Tue, 10 Jun, 2025 at 4:57 PM
Custom rest configuration does not show up
Hi, im trying to set up an Allnet Temprature sensor. I found an article from Allnet (https://service.allnet.de/index.php?/Knowledgebase/Article/View/318/0/allnet-msr-und-prtg (only in german)) with an .template file. { "prtg":{ ...
Fri, 6 Jun, 2025 at 11:27 AM
Generate report for snmp trap receiver
Hello How can i generate report for SNMP trap receiver sensor. I need to see all traps and events received in this sensor over a period of time Article Comments Hello Brian, I'm afraid that historic reports cannot be cr...
Tue, 10 Jun, 2025 at 4:57 PM
For home usage, having trouble adding Windows computer
I'm not a networking guy and know little about it. But to keep an eye on my internet provider (speed and quality of service) I thought I would install PRTG. I see no reason to add all the devices in my house, but autodiscover added most...
Tue, 10 Jun, 2025 at 4:57 PM
Ms365 mailbox feature parity with IMAP
Hi, As we are frantically deprecating Basic Auth for our customers one of the last steps is getting rid of our IMAP sensors. We are able to set up the Microsoft 365 mailbox sensors but the problem is that these have way less options than...
Tue, 10 Jun, 2025 at 4:57 PM
Issue with Custom Lookup Sensor
Hello all, I am setting up a custom sensor that is using a custom Lookup Graph. It is using a Powershell script to poll for port status on a switch, and it then converts the port status to a numerical value that is an int which is confirmed...
Tue, 10 Jun, 2025 at 4:57 PM
Keep the acknowledge status over time when rebooting prtg services
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story We need to keep the acknowledge status over time, even if we r...
Tue, 10 Jun, 2025 at 4:57 PM
Bulk editing all Processors in CPU Load Sensor
Hey We currently have an environment of around 7000 sensors. (which is why bulk edit would be nice) Our primary problem right now is that none of our CPU Load sensors, have been set with any warning/alert limits. Is there any way to d...
Tue, 10 Jun, 2025 at 4:57 PM
Can PRTG Remote Probes be configured to *listen*?
I have a use case where I would prefer not to open inbound ports to my main PRTG server, however, outgoing to a remote site would work great. Is it possible to configure PRTG Remote Probes to listen for incoming connections from the PRTG ...
Tue, 10 Jun, 2025 at 4:57 PM
SSL? Fehler beim Sensor "HTTP (Komplette Webseite)"
Ich habe zur Zeit das Problem, dass Webchecks mit dem o.g. Sensor bei mir nicht richtig funktionieren. Nutze ich als verwendeten Browser Chromium, bekomme ich (bei unterschiedlichen Websites) entweder die Fehlermeldung "Unable to navig...
Tue, 10 Jun, 2025 at 4:57 PM
PRTG latest available from paessler out of sync
Hello, See https://imgur.com/a/XbkiN24, the currently installed version is much higher than the "latest available from Paessler". Regards, Philippe Article Comments Hello Philippe, Thank you for the KB post. Un...
Tue, 10 Jun, 2025 at 4:57 PM
Custom Script only works if user is logged on
Hello everyone, I've created a script gives information about how many emails have been delivered to a certain mailbox in a certain amount of time. When the sensor runs it will always return an "Access Denied" error messag...
Tue, 10 Jun, 2025 at 4:57 PM
Microsoft SQL Server 2016 (8004100E: The namespace specified could not be found)
We just set up PRTG to evaluate it. Added a SQL Server and after enabling WMI firewall rules, the auto-discovery worked fine and added a few sensors. However, when we try to manually add the WMI Microsoft SQL Server 2016 sensor, we get th...
Tue, 10 Jun, 2025 at 4:57 PM
Monitor a cisco switch?
Can I monitor a cisco switch from another region Thanks for the time and the answer! Article Comments Hello Alejandra, Thank you for contacting PRTG support. If you want to monitor a device from another region what you can...
Tue, 10 Jun, 2025 at 4:57 PM
Application Monitoring LINUX,Windows based,MAC OS with PRTG Network Monitor
Can someone please confirm can we do below mentioned with PRTG. Discover all types of applications i.e LINUX based ,Window based, MAC OS The solution should be able to collect the data from the different application Platform.Open Tele...
Tue, 10 Jun, 2025 at 4:57 PM
WinRM service issues on Server 2012 R2
Having trouble connecting to Hyper-V cluster storage using the PRTG powershell sensor for WinRM. When running "Test-WSMan -ComputerName "Server name" -Authentication default" from the PRTG server i get wsman fault code...
Tue, 10 Jun, 2025 at 4:57 PM
New mail sensor : mailbox 365 - monitoring backup email
Hello, Simple question. How can i tell the sensor that it's an error if no email match ? Atm it's always green, even if 0 email match. Article Comments Hi there, This can be achieved through the use of Channels Limit...
Tue, 10 Jun, 2025 at 4:57 PM
Monitoring process memory usage (Windows)
Can PRTG Network Monitor monitor and display memory usage for all processes individually? I am trying to figure out what's causing a sudden resource depletion on a Windows Server 2019 system, but the event only occurs on the weekend. I&...
Tue, 10 Jun, 2025 at 4:57 PM