kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Monitor Applications adn Services Logs
Hi, I would like to monitor the logs of our ADFS 2.0 servers. But those logs are in the events under Applications and Services Logs. Logs not visible using the sensors WMI Event Log or Event Log (Windows API). Any idea? Thanks, Alex. ...
Tue, 10 Jun, 2025 at 10:42 PM
Search Syslogs
Hello, When you click on Logs -> All you see the Syslog Receiver entries. How do I filter down to only see entries for a specific source.. such as all log entries sent by one of my routers? There is no search box for it, no filter butt...
Tue, 10 Jun, 2025 at 10:42 PM
Reload channels of Windows CPU Sensor
Hi I use an win CPU Sensor to monitor a VM. The VM had 2 CPU's and know, I reduced to 1. Can I reload the current setting so prtg shows only the current 1 CPU? Can I hide the other channels? Currentliy, each CPU(1,2) shows a value gre...
Tue, 10 Jun, 2025 at 10:42 PM
is it possible to monitor QoS of cloud Renderfarms like renderingfox.com
1) Can the QoS parameters like service response time, upload time etc can be monitored for cloud renderfarm services like renderingfox.com etc. 2) If yes what are the QoS parameters that can be measured? 3) can we monitor them when we u...
Tue, 10 Jun, 2025 at 10:42 PM
Monitor copy file from one to another server
I like to monitor, if the access from any server to a file share is still accessible. Our customer wants a monitor and have proof, which shows them, that the access to certain file shares are working fine. Following batch I found on the n...
Tue, 10 Jun, 2025 at 10:42 PM
I need to implement a monitor which counts the number of occurrences of the datamanager.exe process
The sensor in PRTG makes sure that one process is working. But doesn’t alarm if there are 2 or more processes running in that same application. Please advice if there is a PRTG sensor that counts the number of application processes running....
Tue, 10 Jun, 2025 at 10:42 PM
MIB for IBM XIV gen3
I am not able to find the MIB file for IBM XIV. Tried several links, but nothing gives the correct one. Can you provide the link and with all the OIDs. Article Comments Hello, thank you for your inquiry. Please be aware that ...
Tue, 10 Jun, 2025 at 10:42 PM
Monitor com port
I have virtual com-port on a remote probe system and I'd like to have a sensor that shows if the port X is available,because sometimes windows randomly changed that port number and I need to know when it happened. Is there any way using...
Tue, 10 Jun, 2025 at 10:42 PM
SNMP Traffic Sensor
Hi I have 70 Computers that are workgroups(not AD) and connected to two same switch I install PRTG network Monitor ver 15.1.on one of these computers as a server. all the computers model are the same. I want to monitor network traffic on...
Tue, 10 Jun, 2025 at 10:42 PM
Adding custom SNMP Library causes 100% CPU server load?
Hello, I added a library for F5 Load Balancers to the snmplib. I followed the MIB Importer instructions and they seemed to import just fine. Well I had one issue, but I just had to remove a comma from the .txt file and that fixed the prob...
Tue, 10 Jun, 2025 at 10:42 PM
'(Response time) is unusually low/hi for this hour of the week' - new baseline
Hi, after update of the PRTG Server we have got many "(Response time) is unusually low", first of all for RDP sensors. How much time does it take to create a new baseline, i.e. the server should finish report about it if the tim...
Tue, 10 Jun, 2025 at 10:42 PM
PRTG install in ESXI
Hi all i have a hard time in configuring the PRTG to receive a netflow packet on a virtualized server. what will i do in esxi to let the PRTG receive the netflow packets forwarded by our router. Thanks regards nezky Article Co...
Tue, 10 Jun, 2025 at 10:42 PM
NetApp QTree Monitoring
Hey Guys, I have a problem with one of my sensors - all of my qtrees are getting monitored, but with one of them i get an error that changes between "Logon Failure: connection in use (code: PE029)" & "access denied"....
Tue, 10 Jun, 2025 at 10:42 PM
Documentation for configuration monitoring GC and Heap memory in PRTG.
Someone would have a document with Step by Step of Installing monitoring GC and Heap memory in PRTG ? Thank you for helping me... Article Comments Hello, Could you please elaborate in more details what exactly would you lik...
Tue, 10 Jun, 2025 at 10:42 PM
Notification change
Hello, I need to change Notifications setting for ca.1000 devices in one of their sensors. I just want to turn them of by changeing option to "Only use triggers defined below". Is there a way to change this in a one shot via web, ...
Tue, 10 Jun, 2025 at 10:42 PM
Display Last Value Mab Object with no Unit
I want to display last value of a particular sensor only, no other formatting (other than text), and no units. I've managed to create a custom map object with no other formatting, only the last value, however I can't get rid of the ...
Tue, 10 Jun, 2025 at 10:42 PM
Problem parsing API results when using JSON due to non-unique keys
When requesting data from the API, either historic or live, data is returned as an array of objects where each object represents a single item. The object is format as such: { "datetime":"12/1/2015 12:00:20 AM", "...
Tue, 10 Jun, 2025 at 10:42 PM
Map-object filtering
Hello, Is it possible to generate a map-object (sunburst or treemap) filtred by tags? i try to html edit in web-root directory with sensors, but no result now :( p.s. not full map! Filter only one map-object. Thanks for help, Ivan....
Tue, 10 Jun, 2025 at 10:42 PM
Assign custom sensor ID when adding sensor
Hello Experts, I want to know that is it possible to assign custom sensor ID to sensor manually instead that PRTG assigns the sensor a random sensor ID. Thanks Article Comments Hi, no this is not possible. PRTG automaticall...
Tue, 10 Jun, 2025 at 10:42 PM
How to choose a group that creates a round digrame
Hi, I have a question, How to choose a group that creates a round digrame ? I need make a round digrame whit map but I want select a groupes for this . How can I make this ? Thank's for attention Wal ! Article Comments...
Tue, 10 Jun, 2025 at 10:42 PM
wrong datatree version needed 7 found 8
my server with prtg 12 has broken. It was on win 2003. I have installed the new server on windows 7. I installed the same version of prtg 12.2.1.1833 and got this error. 1000 sensors, 6 probes. there must be a solution to this problem. ...
Tue, 10 Jun, 2025 at 10:42 PM
Graph/chart a returned SNMP Value
I have recently added a SNMP Custom String sensor for a wireless AP zonemanager (Ruckus ZoneDirector to be specific). I have the desired number that it returns, but it only gives me the current live number. I was wondering if its possibl...
Tue, 10 Jun, 2025 at 10:42 PM
How can I monitor avaya switches with PRTG?
I have a avaya switch ERS8806, so i try to create a community string with the following commands: snmp-server community public1234 group readgrp index first secname readview and snmp-server community private1234 group v1v2grp index secon...
Tue, 10 Jun, 2025 at 10:42 PM
Show DOWN(Acknowledged) group by "Acknowledged by"
Is it possible to list all DOWN(Acknowledged) and group the view by "Acknowledged by"? We want to inform the user who acknowledged the alarm that it's still down. Article Comments Sorry, sorting is not available fo...
Tue, 10 Jun, 2025 at 10:41 PM
I need to show all 32 Gb of RAM. How can I do that?
I have a Windows 2012 server with 8 cores and 32 Gb RAM and it is only showing 4 Gb. Article Comments Are you using the WMI Memory Sensor? Try SNMP Memory Sensor instead. Here you find an explanation (section Nonsensical or w...
Tue, 10 Jun, 2025 at 10:41 PM
SSL Security Check Sensor - Change Security Rating
Hello, to customize the new SSL Security Check Sensor a bit? We what to define our own definition for rating the accepted protocol version. E.g. SSL = Error TLS 1.0 = Warning TLS 1.1 = Warning I have chanced the lookup which works well....
Tue, 10 Jun, 2025 at 10:41 PM
How to remove the 'Device Comments' text from the variable
We have been working on using some of the additional fields in our parsing software to try and get information about the device/sensor. What we found with our last update is that in the variable for Device Comments, it appears to have adde...
Tue, 10 Jun, 2025 at 10:41 PM
New netflow "Top List" blank
On netflow sensor which is working I cant add new top-list or edit current top-list. When I click on it I got empty pop up screen with save and cancel button ? What could be a problem ? Article Comments Hi Kloby, Please ensure...
Tue, 10 Jun, 2025 at 10:41 PM
Trigger change notifications
Good morning, I have several sensors with one type of configuration that it´s not working properly, the trigger for any value change. I´ve enabled if the value change PRTG send a trigger notification to detect it, but in all of the cas...
Tue, 10 Jun, 2025 at 10:41 PM
High-precision ping sensor
Hello, How can i replace standard multi ping sensor to high-precision sensor? I have this utility: http://www.cfos.de/en/ping/ping.htm Article Comments You can't replace it, however you can use our EXE/Script Advanced sens...
Tue, 10 Jun, 2025 at 10:41 PM
what are the probe devices and sensors used for,and their need in prtg tool.
As iam new emnployee in some company who is using prtg tool i should know about prtg tool and its use,please share the knowledge about it.Thank you. Article Comments You might want to check out our various video tutorials to get...
Tue, 10 Jun, 2025 at 10:41 PM
Create script SSH for check size folder
Hi, i need to crate ssh script for monitoring a folder's space in CentOS. I created the script for check the space but i don't succeed to return the correct value to PRTG. In the sensor i return the code "Response not wellfor...
Tue, 10 Jun, 2025 at 10:41 PM
Exchange Mailbox (Powershell) sensor
This is simply to report to the community that it has been confirmed by tech support that the Exchange Mailbox (Powershell) currently doesn't support Archive mailboxes. The sensor will report the details for the active mailbox even if ...
Tue, 10 Jun, 2025 at 10:41 PM
How can I setup Voice Pager for notification ?
Voice pager is to call a phone number and then type a numeric number such as call back number. I have POTS line and modem to do pager call via USB or Serial. Have you guys ever implemented this kind of notification ? Article Comme...
Tue, 10 Jun, 2025 at 10:41 PM
logically combine sensor states
I would like to logically combine the state of three different sensors. The combined sensor should only go down if one specific of those three sensors goes down. I use a sensor factory with the following state logic: status(1001) and not ...
Tue, 10 Jun, 2025 at 10:41 PM
Monitor RSS Feed
Is it possible to monitor the RSS feeds of Amazon AWS or Office 365 for keywords? Or outage notifications? Article Comments Hello, thank you very much for your KB-Post. I'm afraid this may only be possible with Custom Exe...
Tue, 10 Jun, 2025 at 10:41 PM
SSH Sensors Question
Hi All, I am trying to query a CentOS box with ssh sensors. However, all of my ssh sensors are receiving the following error: "Server does not support diffie-hellman-group1-sha1 for keyexchange" Does anyone...
Tue, 10 Jun, 2025 at 10:41 PM
Why are charts/icon not showing in new email notifications?
The new email notifications are great! However, for some reason most of the notifications we get only show 1 chart image, and the company logo. The sensor icon and 2 of the 3 charts are not displayed. Can you provide troubleshooting steps? ...
Tue, 10 Jun, 2025 at 10:41 PM
Change default Device Tree View
Hi, is there a fast and simple way to change the default devie tree view in the web frontend? is there also an option to change it by default for user-groups? regards in advice. Article Comments Hello FlyingEagle, thank yo...
Tue, 10 Jun, 2025 at 10:41 PM
Miscellaneous Information "Sensors"
I'm not sure if this would be a new feature request or if something like this already exists. There are often times we have "misc" information about our devices that would typically go into a separate spreadsheet / configurati...
Tue, 10 Jun, 2025 at 10:41 PM
E-Mail notifications text with customer content
Hello I use e-mail notivications "test with customer content". After upgrade to V15.4.21.5482 i can not use the symbole <> in the emails. The <> will always replaced by {}. Is there any workaroung. Thank you. ...
Tue, 10 Jun, 2025 at 10:41 PM
XML Custom EXE/Script Advanced Sensor does not work on windows 2012 R2
Good afternoon. PRTG Server Installed on Windows Server 2012 R2. Agent installed on Windows 2012 R2. I am trying to adjust the sensor XML Custom EXE/Script Advanced - using a demo script. But it is not working. Writes No data since sta...
Tue, 10 Jun, 2025 at 10:41 PM
Returning values from an HTTP to email
Hello, I wanted to use PRTG to monitor a folder and return a count of files, and create a sensor that would check if the amount of files is greater than 10. I'm new to MVC. After doing some tutorials, I'm still not so sure how ...
Tue, 10 Jun, 2025 at 10:41 PM
PRTG is grouping sensors
Hi, I've installed the current version (15.4.21.5481) of PRTG on my server. After auto-detecting the sensors, PRTG is grouping all SNMP-sensors of one device. Even if I add new SNMP-sensors they are getting grouped. Is there any option ...
Tue, 10 Jun, 2025 at 10:41 PM
How do I detect event ID 1, sensor shows down, event ID 2, sensor shows up?
Hi all, I can happily monitor a bespoke event log (Lync Server) for a particular event ID (25036) and the monitor goes red. I want that particular sensor stay red until a different event ID (25062) is encountered in the log. Is that somethi...
Tue, 10 Jun, 2025 at 10:41 PM
Need help for iOS Monitoring
Hello :) I have the problem, that I can't connect mit my prtg iOS App via 3G. In the same WLAN or via vpn it works perfekt. But when I'm outside it will not work. In the App I click on new Account type a name and for server I t...
Tue, 10 Jun, 2025 at 10:41 PM
traffic settings
I use The API call /api/getsensordetails.json?id=sensorid I want to get traffic for this moment. It returns me array of settings, that contains the lastvalue. I need Traffic In (speed), Traffic Out (speed) etc. How can I get it? Ar...
Tue, 10 Jun, 2025 at 10:41 PM
"VMware Virtual Machine (SOAP)" down since update 15.4.20.4776
Since I made an update of the core server, "VMware Virtual Machine (SOAP)" sensors are sporadically down with the message. "Le format de la chaîne d'entrée est incorrect." Cordially. Article Comments ...
Tue, 10 Jun, 2025 at 10:41 PM
High Quality/Resolution Map Sensor State Icon Images?
Where can I find high quality/resolution Map Sensor State Icon Images? Scalable vector icons would be best for my purpose. Using Snippets from the from the manual are not scaling as I need them to. I am a project manager with Microsoft a...
Tue, 10 Jun, 2025 at 10:41 PM
Strange Issue - RPC Server not accessible
Hello, I have just recently setup a PRTG Cluster, this consists of 3 Servers at 3 different locations........... I have some servers not talking properly to one of the PRTG Cluster Servers, checking the sensor and under Cluster Node the...
Tue, 10 Jun, 2025 at 10:41 PM
View upcoming sensors with upcoming one time maintenance
Is there a report or API query where I can view any device/sensors with a scheduled one-time maintenance window? Situation: We have a large outage affecting multiple devices and/or sensors. A technician goes through and sets the one-tim...
Tue, 10 Jun, 2025 at 10:41 PM
How to use it for home monitoring ?
I would like to know the bandwidth, pings of all devices. Right now it only shows the host device and the printer. what about the phones , laptops ? how can I limit the bandwidth and have have control over it ? what is SNMP and how to activ...
Tue, 10 Jun, 2025 at 10:41 PM
API Discrepancy between channels list and values
When there are multiple datapoints per single channel (such as bandwidth sensors, netflow sensors), the channel list shows as simply "Bytes Sent", but in the data, there are multiple entries bound to the same channel ID, making it...
Tue, 10 Jun, 2025 at 10:41 PM
SNMP vs SSH Monitors
Hi, I am wondering if there is a way to set up a CPU monitor that uses SSH for a linux Red Hat server. I was able to get other things working, but not a CPU monitor. I see SNMP CPU monitors but these fail -- maybe because I need to open f...
Tue, 10 Jun, 2025 at 10:41 PM
MySQL v2 : Authentication with old password no longer supported, use 4.1 style passwords
tried to configure MySQL v2 sensor. got this error: "Authentication with old password no longer supported, use 4.1 style passwords" Article Comments The password used in the connection between client (PRTG sensor) and ...
Tue, 10 Jun, 2025 at 10:41 PM
IMAP Roundtrip sensor sending too much e-mails
Hello, guys. A client is complaining that PRTG is sending several messages per minute, and they want to send only one each 5 min. How can we set it up? Article Comments Hi Matheus, The IMAP Roundtrip Sensor will send one ema...
Tue, 10 Jun, 2025 at 10:41 PM
custom lookup file
Hello, Is it possible to have 2 of the same lookup files, with both different settings? for example; I use Dell poweredge disk state sensor. A couple of servers have diskstate none-raid and another couple of servers have diskstate rai...
Tue, 10 Jun, 2025 at 10:41 PM
Minimum SQL Permissions Needed for WMI Microsoft SQL Server 2008 Sensor
What are the recommended minimum SQL permissions required for the WMI Microsoft SQL Server 2008 sensor to access the SQL instance and gather data? Article Comments Hi naddicks, normal connect and view permissions should be suffi...
Tue, 10 Jun, 2025 at 10:41 PM
HP P2000 - Socket Closed
Hello, I've managed to add in my HP P2000 and it added the SNMP senors but 5 minites later I started seeing loads of these errors: Socket Closed - Cannot receive data or Socket error on connecting. WSAGetLastError return 10060($274C...
Tue, 10 Jun, 2025 at 10:41 PM
How can I monitor PRI interfaces on a ShoreTel Shoregear
How can I monitor PRI interfaces on a ShoreTel Shoregear? Article Comments Hi eleynes, from a short look to the manufacturer websites froum it looks like the monitoring capabilities of the devices are very limited. At least the ...
Tue, 10 Jun, 2025 at 10:41 PM
Limits listing for channels
Is there a way to list limits for a given channel, sensor, device or group? Article Comments There's a third-party tool that is able to do that. Kind regards. Jan, 2016 - Permalink
Tue, 10 Jun, 2025 at 10:41 PM
Configuration corrupting on scheduled restart
I am seeing an issue across two separate PRTG (15.3.19.4027) installations where the configuration file is corrupting upon scheduled core restart. I have set the core to restart automatically once a month however upon shutting down it wi...
Tue, 10 Jun, 2025 at 10:41 PM
Working with MANY probes
So, I recently installed the remote probe on my pool of servers to reduce load on the core installation. Specifically, I need 3 WMI sensors per device, and with 300+ servers it was really crushing the core's performance and reliability....
Tue, 10 Jun, 2025 at 10:40 PM
Clarification regarding Sflow sensor
Hi Folks, Lately I've been trying Prtg trial version with unlimited sensors, we are fairly satisfied with it and most probably we will be purchasing 5000 sensors. Our environment is all HP (procurve), with around 195 switches. I...
Tue, 10 Jun, 2025 at 10:40 PM
How to recieve SMS when secondary channel goes down?
I have diskspace sensor. In this case my primary channel is in DOWN state 24/7 for now. What I want to get is a SMS notification when a secondary channel goes down since at this moment when it happens I dont get any new notifications becaus...
Tue, 10 Jun, 2025 at 10:40 PM
Dependency for SMS alert
We defined a device with a number of sensors. If a sensor fails I get a SMS/Text message. If another sensor fails later I got another SMS. This results in too many SMS messages. I'd like this behavior: - If a sensor fails, the device is...
Tue, 10 Jun, 2025 at 10:40 PM
Oracle Tablespace sensor doesn't report correctly
So I was testing out the Oracle tablespace sensor and it created sensors for my tablespaces without any issues. The only problem I can see is the individual sensors don't seem to be reporting their values correctly. For example I have a...
Tue, 10 Jun, 2025 at 10:40 PM
WMI Process Monitor - Average per instance CPU too high.
Hello, I am CONSTANTLY seeing a process use between 179-1058% average cpu per instance, the CPU Usage Total is between 11-66%. I would think the process average per instance would be far less than the total % :-) Whats going on? ...
Tue, 10 Jun, 2025 at 10:40 PM
Log sending from Synology to PRTG Syslog receiver fails!
I have PRTG with a syslog sensor to receive messages from a synology device. I have many other syslog sensors for other devices which are working fine but on synology devices (I have two synology devices) they fail to show any data. I had p...
Tue, 10 Jun, 2025 at 10:40 PM
Can't connect to my first server (other than the PRTG host)
I've been testing PRTG on the same server that hosts PRTG. Now, I'm ready to try adding another server in the same subnet but am getting the error PR015: Connection could not be established (Port Error : RPC Server not accessible....
Tue, 10 Jun, 2025 at 10:40 PM
prtg graph report
Hi , I can't see graph on my historic-data report . Article Comments Hello, What Settings are used for generating the historic data of a sensor? If you are using the PRTG API to generate a historic data report, please For...
Tue, 10 Jun, 2025 at 10:40 PM
Disable error from specific channel on SNMP NetApp System Health
The channel "FileSystem Overall Status" is constantly in error mode. We have filesystems that are supposed to be full, they contain archives and are read-only. However, we would like to monitor the general health of the NetApp...
Tue, 10 Jun, 2025 at 10:40 PM
Regex issue in http advance sensor
Hello all, I have an HTTP Advance Sensor that loads one url and tries to find a vaule in the page using "Response Must Include" field, with a regex: (companyName|\[.+\]) That is, either the string "companyName", or...
Tue, 10 Jun, 2025 at 10:40 PM
exe/script sensor not behaving as expected
I made a sensor that runs a short powershell script. If I run the script straight from powershell, it works fine...produces either a 2:FAILED or a 0:OK response/output. But from PRTG, it AWAYS produces a 0:OK no matter what. Can't fig...
Tue, 10 Jun, 2025 at 10:40 PM
Limiting sensors
I am trying out PRTG and wondering if I can reduce the amount of sensors being monitored? It is covering way more than I need, I just want to monitor (for now anyway) uptime on servers and routers basically. I can exclude all PCs and non cr...
Tue, 10 Jun, 2025 at 10:40 PM
Specifying the Filters "Interfaces" and "VLAN" in customflowrules.osr
Hi Are there any example customflowrules.osr files that you can point me to that include the specifications for Interfaces and VLAN? The documentation is very brief on regarding the syntax for filters e.g. "The filter rules are ba...
Tue, 10 Jun, 2025 at 10:40 PM
Can PRTG Monitor Throughput?
Am I able to monitor the throughput on my link using PRTG? I know PRTG can monitor traffic/bandwidth however, I will prefer if prtg can request for upload and or download a fixed sized file on a server at specified intervals. for example, i...
Tue, 10 Jun, 2025 at 10:40 PM
Cisco ASA NetFlow v9 no data received
Hello, i am using PRTG 15.4.21.5481. We have about 40 ASA's each with a active NetFlow export to a PRTG Server. The ASA's use Version 9.2.3 The Server is in an other Network Segment. 2 of the NetFlow Sensor not reciving any data...
Tue, 10 Jun, 2025 at 10:40 PM
VM automatisch durchstarten wenn nicht mehr erreichbar
Bei werden die Terminal Server jede Nacht neugestartet. Es kommt gelegentlich vor, das die Maschinen beim Start hängen bleiben. Ich habe versucht die über Benachrichtigung und Ausführen eines Powershell Skripts die VM durchzustarten wenn s...
Tue, 10 Jun, 2025 at 10:40 PM
How to Monitor All Traffic Between Router and Internet Modem
I have satellite internet due to no other viable options in my rural setting. However, I've noticed lately that my usage according to the provider are usually close to double what my router traffic stats are. In fact, one week they were...
Tue, 10 Jun, 2025 at 10:40 PM
Newbie question
Hi, does anyone know if it is possible to change the date and time on the horizontal axis graph from vertical to horizontal. I just think it would make easier reading at a glance. Article Comments Dear Vambo I am sorry, this i...
Tue, 10 Jun, 2025 at 10:40 PM
File Sensor for rotating log files
I have set up a PRTG sensor, to find a specific phrase within an application logfile. The sensor works fine, I've caused the application to write the phrase & the sensor fired with a message saying XXX was found on line 465. The p...
Tue, 10 Jun, 2025 at 10:40 PM
Cannot send alert to vtext.com
We have email alerts set up. But we would like to set up our PRTG server to send text messages to our cell phones if our email server goes down. We use Verizon phones so we can email XXXXXXXXXX@text.com and it will convert the email to a te...
Tue, 10 Jun, 2025 at 10:40 PM
VMware vCenter Server Virtual Appliance 6.0 SNMP Disk Sensor
Hello, I am trying to add an SNMP Disk Free sensor to monitor a VMware vCenter Server Virtual Appliance 6.0 SNMP is enabled on the vCenter and SNMP CPU Load works for example. Does anyone know how to or was able to edit the snmpd.conf (pers...
Tue, 10 Jun, 2025 at 10:40 PM
Multiple core/probe connected to Main Core? Is it possible?
Hi We want to use PRTG is a situation like below: - There is a large office that have some remote location via WAN - There is a Headquarter that must see all sensors in network local and remote - There are remote location that must have...
Tue, 10 Jun, 2025 at 10:40 PM
Custom Map Incon without Name or Status
Paessler Team, I have created custom icons for our NOC dashboard and need map icons that do not have any text. Our basic model is we have a background image of all of our sites, custom icon goes over building and icon changes with status...
Tue, 10 Jun, 2025 at 10:40 PM
How can I track geo data of my Mobile Probe device?
I use the Mobile Probe on my mobile device and would like to log its movements in order to show the taken way on a Geo Map in PRTG. How can I achieve this? Article Comments Important notice: The information in this article is ...
Fri, 6 Jun, 2025 at 11:27 AM
Similar Sensors section
I have similar sensors feature switched off for performace reasons. Is there a way to disable similar sensors section (empty table and "Why can't I see any sensor similarities here?" infrmation) from sensor page? Artic...
Tue, 10 Jun, 2025 at 10:40 PM
Increse Notification Timeout
Is it possible to increase the notification time-out for a http notification? We like to call a script with the notification http action. In some cases the script takes longer than 30 seconds to perform because it waits for external input...
Tue, 10 Jun, 2025 at 10:40 PM
How do I get a live channel value from PRTG's rest api?
I know I can get a sensors value via: http://192.168.1.13/api/getsensordetails.json?id=2247&username=xxx&passhash=xxx but I can't figure out how to get the channel values? Any help would be great! Thanks Article ...
Tue, 10 Jun, 2025 at 10:40 PM
Täglich neu erstellte LOG-Datei auf bestimmten Inhalt durchsuchen
Sehr gehertes Support-Team, auf einem Server werden einmal täglich Abgleichleichlisten über das Internet aktualisiert. Dabei wird pro Tag auch eine Logdatei mit dem variabelen Dateinamen 1-Tag-Monat-Jahr.log (z.B.: 1-08-01-2016) angelegt. I...
Tue, 10 Jun, 2025 at 10:40 PM
Setting a sensor to only update if active
I have set some custom MIDS for printers to show me the number of pages printed these are only update once a day however if the printer fails then the sensor shows blank (i can check the history for the data) is there a faster way to keep t...
Tue, 10 Jun, 2025 at 10:40 PM
Cluster Probe
Hello, We currently have a cluster prtg, I have 3 nodes.........I want to split the load - how do I install a remote probe and add into the cluster? is this even possible? Article Comments Hello, When you have a remote probe...
Tue, 10 Jun, 2025 at 10:40 PM
Summarized Alarms: Can I add placeholders into subject field?
Summarized notifications. I need to place %group (or any placeholder) into "subject" email field within SUMMARIZED notifications. Only console system name appears. Placeholder are placed into email body. Could I replace system...
Tue, 10 Jun, 2025 at 10:40 PM
Freeware Lincence
How do i get the 100 sensors freeware license?? am using the trial version Article Comments Hi Antisec, The trial Version will automatically turn into a freeware version as soon as the 30 days are expired. This will allow you ...
Tue, 10 Jun, 2025 at 10:40 PM
Activation grace period expired
Hi! I have got into next situation: I installed PRTG Network Monitor to one server A and activated it with license. I installed PRTG Network Monitor to another server B and put activation key from license of server A. On server B i...
Tue, 10 Jun, 2025 at 10:40 PM
PRTG to Monitor Status of Office 365 Web Pages
Somehat new to using PRTG as a true enterprise grade tool. Just testing now. To start with, a goofy question, Can PRTG now only just tell me of the Office 365 login web page is up, but can I give it credentials and can it tell me what se...
Tue, 10 Jun, 2025 at 10:39 PM
(erreur SNMP # -2003)
I am brand new to prtg so plz kindly help. I have download the latest version of prtg. I am trying to create few sensors for my company. when i use snmp sensor for system up time and cpu load i get the snmp error 2003 on my esx HP. but when...
Tue, 10 Jun, 2025 at 10:39 PM
Verify if a device sends snmp trap
Hi I have a device which supports snmp v1/v2. But i need to verify if it is sending traps or not. Kindly advice how this is possible with PRTG. thanks. Article Comments Hello, Please use our SNMP Trap Receiver Sensor to ...
Tue, 10 Jun, 2025 at 10:39 PM
Bouncing SNMP results Cisco CPU
I have 2 Cisco Catalyst 4506 switches with a SUP7L monitored in PRTG. Al sensors are working fine except the 'System Health CPU' of both switches. They are up for hours and with no reason the sensor changed to down 'No such inst...
Tue, 10 Jun, 2025 at 10:39 PM