kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Disable or Change Time Auto-update ticket is created.
I am looking for a way to either disable or change the time that the email notification for auto-update is generated. We receive this notification at 9pm central standard time and it reoccurs every night until updated. I am looking for a wa...
Tue, 10 Jun, 2025 at 8:48 PM
how can i monitor PowerChute Network Shutdown Process on Debian?
The PowerChute Network Shutdown process monitors and communicates with the UPS via TCP/IP This system auto-shutdown fails to happen, however, if the linux process crashes or is not started properly. It is a java process running on linux/D...
Tue, 10 Jun, 2025 at 8:48 PM
MX Record Senor not working on PRTG Server
Hi All - I have managed to get a DNS (MX Record) Sensor working on a remote probe (which is a domain controller and dns server) but I can't get it working on the PRTG core server as a sensor - it just reports error PE022. Do I need ...
Tue, 10 Jun, 2025 at 8:48 PM
SSH sensor failed with open solaris. What can I do?
I tried to add a ssh meminfo sensor for our opensolaris system, failed, got following error: [ID 800047 auth.crit] fatal: Client and server could not agree on a common cipher: client "blowfish-cbc,cast128-cbc,aes128-cbc,3des-cbc",...
Tue, 10 Jun, 2025 at 8:48 PM
SSH Sensor add problem
When I try to add an SSH sensor to a system of us I get the following message "The negotiation of encryption algorithm is failed" My PRTG version 17.3.33.2830. Which supported algorithm this version ? Article Comments ...
Tue, 10 Jun, 2025 at 8:48 PM
Sonicwall IPFIX with Extensions *Wishlist*
Any plans to add IPFIX with Extensions for monitoring Sonicwall devices? Let me know, Adrian Article Comments At the moment, there aren't that many users that are using the IPFIX with the extensions that Sonicwall provides...
Tue, 10 Jun, 2025 at 8:48 PM
Is there a known issue with SNMP Library sensors and data scaling?
When I add a new SNMP Library sensor to PRTG, the sensor displays monitoring data with incorrect scaling in certain cases. The decimal separator of some SNMP Library sensor channels is set on the wrong position. Under which circumstances ...
Tue, 10 Jun, 2025 at 8:48 PM
Ping device that has multiple ip addresses.
Hello. I want a ping device that has multiple ip addresses. I use PTF.StatisticalPingXML but it creates a separate channel for each address. Example: -h = 192.168.1.100,172.160.35.19,10.99.1.49 In PTF.StatisticalPingXML, if you set limi...
Tue, 10 Jun, 2025 at 8:48 PM
Missed parameters on Python advanced sensor
Hello, I'm writing a Python Advanced Sensor that is measuring bandwidth of a device gathering data via http. It calculates the difference of a certain value and the time elapsed between each run, returning a value that is my network ...
Tue, 10 Jun, 2025 at 8:48 PM
Doubts about creating reports.
How to create daily reports only with sensors down "on alarm"? No need to contain "ok" sensors in the report ... Article Comments We do not have the ability in our reporting system to report on sensor status....
Tue, 10 Jun, 2025 at 8:47 PM
Custom Sensor based on wmiprocesssensor
Hello, I want to make my own custom sensor which provides the same information as the predefined wmiprocesssensor (CPU Usage, Handles, Instances etc.) BUT ALSO is able to monitor the process memory usage >4GB which is mentioned here: ...
Tue, 10 Jun, 2025 at 8:47 PM
Facebook & Twitter überwachen
Hallo, Einsteigerfrage: Kann ich überwachen, ob Web-CMS Inhalte, welche wir automatisiert als Twitter-Feeds und Facebook-Beiträge via API auch korrekt zu Twitter und Facebook übertragen werden? In der Vergangenheit ist es hin und wieder vo...
Tue, 10 Jun, 2025 at 8:47 PM
WMI issues after upgrade to 18.1.36.3728
After upograding we have issues with several WMI sensors (timeouts, access denied, other connection issues). Could this be related to the upgrade in any way? Article Comments Dear Ruud, after updating, WMI performance should o...
Tue, 10 Jun, 2025 at 8:47 PM
Server Antivirus
Looking for a way to monitor and report on our Server Antivirus status Article Comments What antivirus application are you using? Jan, 2017 - Permalink I am also looking for a solution to monitor Sophos Enterprise with P...
Tue, 10 Jun, 2025 at 8:47 PM
Failover connection for remote probe LAN/internet
Hello, If I have a remote probe connecting over an MPLS or VPN to our PRTG server, is it possible to failover to an internet connection? We already have the PRTG server and many probes over the internet. On the probes I usually configure ...
Tue, 10 Jun, 2025 at 8:47 PM
PRTG ping vs CMD ping results
Hi, I get inconsistent results between MS-DOS and PRTG ping. When I use MS-DOS, I get occasionally a round-trip time well over 1 msec. But with PRTG, I get that 50% of the time. Is there something I am missing? PRTG : 2018-01-23 ...
Tue, 10 Jun, 2025 at 8:47 PM
Can PRTG's API help me to generate specific monthly reports ?
Hi support, Happy new year ! I have a customer who would like to know which sensors have been down last month, for how long and for what reason (sensor message). Plus, I would like to sort them per probes. Can PRTG's API help me...
Tue, 10 Jun, 2025 at 8:47 PM
SNMP Sensors Template Restrictions
I am attempting to create an auto-discovery template for servers. My base server has Ping, SNMP CPU, SNMP Memory, and SNMP Disk sensors. When I attempts to create a template based off this server, only the Ping and SNMP CPU are listed in ...
Tue, 10 Jun, 2025 at 8:47 PM
Empty reports
Hi, Since this we get empty reports. On 01-12-2017 we had a report with styling and data. On 01-01-2018 we had a report without styling. On 24-01-2018 we have empty reports. We are using custom styling, but when choosing an existing ...
Tue, 10 Jun, 2025 at 8:47 PM
JSON Return value not found
Hi, I am trying to make a "HTTP XML/REST Value" to retrieve a JSON document and select a value from the returned document. For some reason it keeps on coming back with the message "Node /cb/ops/GetsRaw/count not found in XML ...
Tue, 10 Jun, 2025 at 8:47 PM
EXE/Script Advanced Sensor
We have a POST request set up which returns data in xml format when using postman. The POST request sends a fake transaction via an API and returns the data below. We would like to monitor the api using this POST request and alert if an une...
Tue, 10 Jun, 2025 at 8:47 PM
Particular Sensor, custom exe not working
Hello, I have a custom exe running and for some reason I am getting unauthorized access. I have basically the same exe running on another sensor and it runs just fine. The only difference is that one is pointing to an actual server and the ...
Tue, 10 Jun, 2025 at 8:47 PM
Notification timing makes no sense
So I have 60 second scans. 60 second timeout. Warn 4 before down. Sensor is HTTP. So you should always get down and notification at the 5 min mark. If the server responds but does a 404 or 500 error everything works like it should. You se...
Tue, 10 Jun, 2025 at 8:47 PM
Prtg version 14 cannot update to new version
I have prtg version 14 and it has license. I want up to version 18 but i can't. Please help me! Article Comments Hello Long, As you have valid maintenance, simply use the auto-update function of PRTG which will install an ...
Tue, 10 Jun, 2025 at 8:47 PM
How do i calculate the disk IO value from DiskTransfersPersec
Hi, I want to create a custom sensor which includes a channel with the same value calculations that PRTG gets from the builtin WMI Logical Disk , DiskTransfersPersec. Here are the log from the output of this sensor: SELECT Name,DiskTran...
Tue, 10 Jun, 2025 at 8:47 PM
Changing background color of a small channel gauges
Hi, How can I change the white background of a small channel gauges to gray, for example? Thank you. Article Comments Hi Sandro, You can change the \webroot\css\styles_custom_v2.css file to change the appearance of your PR...
Tue, 10 Jun, 2025 at 8:47 PM
Monitoring connectino bewteen 2 Devices
I have a Telephone Server in one Network and a branch of that in another Network in another City. I want to Monitor the reliability of this Connection. How can I achieve this with PRTG? Thank you Article Comments Hi there, ...
Tue, 10 Jun, 2025 at 8:47 PM
Using a library on the map
Hello. I'm creating a dashboard, where I use: 1 - status icon for total cpu (small gauge of the primary channel) 1 - status icon for memory (mini graphic) 1 - status icon for services (name and status) Now as we have multiple disk...
Tue, 10 Jun, 2025 at 8:47 PM
Capturing Information in Command Lines
Hello. Currently I make captures of information, using commands on a server and an agent, separates the information and rescues, just the field (line / position) that I need. How can I do this in the PRTG? Thank you. Article C...
Tue, 10 Jun, 2025 at 8:47 PM
Which sensor types will be removed from PRTG and what are the alternatives?
We want to upgrade our PRTG from v16.x.21 to the newests version of PRTG. What are the sensor types that will be removed with the update? And what are the alternatives? I thank you for your answer. Article Comments Hello there, ...
Tue, 10 Jun, 2025 at 8:47 PM
custom sound when changing status of a sensor
Hello. we have many probes and we have a map with the status of each one. Is it possible to make a sound when the status appears as red once, without repeating the next update? Thank you. Article Comments Hello Sandro, I...
Tue, 10 Jun, 2025 at 8:46 PM
How to create a custom Map icon?
I am trying to create a custom map status icon that shows only the name of the device/sensor with a background that changes color to reflect the current status. The goal is to create a NOC view that allows someone from across the room to re...
Tue, 10 Jun, 2025 at 8:46 PM
I can not find ScheduledTask2XML
If we want to upgrade our version of PRTG we need to change the "Windows Scheduled Task" sensor to the "ScheduledTask2XML" sensor by PRTG Tools Family. I can not find the "ScheduledTask2XML" sensor on the websi...
Tue, 10 Jun, 2025 at 8:46 PM
Monitoring Bak Profile Registry
How can i monitor the registry if bak profiles are present? We have Citrix Servers and often the users get bak profiles. And i want to monitor if a bak profile is present on a server. Then we can delete that in the morning, and no one r...
Tue, 10 Jun, 2025 at 8:46 PM
Linux snmp sensor monitoring
hi, I had monitor Solaris 9 server from remote site but the only ping and smtp sensor was discover. I would like to monitor the CPU, disk and memory from this server. I already config and enable the snmp credentials for this server where...
Tue, 10 Jun, 2025 at 8:46 PM
SQL and ORACLE monitoring configuration
Hello. I am a user of another monitoring product that by default already has a series of already defined items and limits, which we do not have to worry about identifying them. We just need to select what we want to monitor. As for exampl...
Tue, 10 Jun, 2025 at 8:46 PM
Tag filtered sensor status icon
I would like to know if it is possible to create a map object of the type status icons filtered by a tag. Article Comments Hi there, I'm afraid that there is only one object for the sunburst view which can display a librar...
Tue, 10 Jun, 2025 at 8:46 PM
CPU & Memory sensor on destination PC
Hi, I want to check CPU & Memory consumed on destination PC. Already created device sensor but don't have CPU & Memory sensor. Just have only PING, SSL, HTTP, RDP occur. https://ufile.io/5eeru I set Name of device, IPv4 a...
Tue, 10 Jun, 2025 at 8:46 PM
Auto-discovery error 106
I am unable to run auto-discovery on a Windows Server 2012 R2. The WMI Tester runs just fine against the server. PRTG version is PRTG Network Monitor 16.3.25.5489. Please see the logs below: 8/10/2016 1:44:13 PM: Autodiscovery Started;...
Tue, 10 Jun, 2025 at 8:46 PM
Notification based on multiple PRTG sensors
I have voice routers where I am currently using two sensors on the FXO ports to detect when those ports are off-hook and in use. Is there a way to configure a notification if both sensors change to a value of 2 then trip the trigger and not...
Tue, 10 Jun, 2025 at 8:46 PM
How to monitor a Windows Service Lockup
To shed some more light on what this question is. Basically I have sensors setup to monitor specific windows services. Which works very well, but a problem arose when the service that I was monitoring had a lockup/jam. Basically the service...
Tue, 10 Jun, 2025 at 8:46 PM
Adding SNMP traffic sensor on Core Router is very slow
I'm trying to add an snmp sensor for traffic on a core router and performance is very slow. Selecting the interfaces is very slow, but server resources are barely even used. Article Comments How many actual interfaces does ...
Tue, 10 Jun, 2025 at 8:46 PM
Server 2012r2 - Remote Registry
Hallo, Ich möchte bei einem Server 2012 R2 die Scheduled Task prüfen. Dies funktioniert nur wenn der Remote Registry Service läuft. Bei Server 2012r2 wird dieser aber gemäss by Design resp. nicht Gebrauch nach 10/15min gestoppt. Gi...
Tue, 10 Jun, 2025 at 8:46 PM
Monitor a Windows process
Hello, I would like to monitor the bandwidth (amount of data sent, max bandwidth used) used by a process. Is there a way to do that ?(PRTG is only installed on the localhost, and can't be installed on the router above) Thank you for...
Tue, 10 Jun, 2025 at 8:46 PM
Customizing report
While trying to customise my PRTG report, encountered an output from the following html code: <#report type="averagetable" reponodeid="<@subid>" repsensid="<@objectid>" avg="<@tableaver...
Tue, 10 Jun, 2025 at 8:46 PM
monitor an https site directly from application server
Is there a way to monitor a Website directly from an application server?, this application server is not the source server for the website. However it is the only server that has direct access to the https site. I have tried adding an ht...
Tue, 10 Jun, 2025 at 8:46 PM
Does PRTG support Active Directory 2016
Hi, our company is upgrading the Domain level from AD 2008R2 to AD 2016 and we want to make sure that our existing PRTG server will be able to work in the new domain environment. Our PRTG server is currently a Windows 2008R2. Articl...
Tue, 10 Jun, 2025 at 8:46 PM
Error Code: PE051
I keep getting the error below can someone help me out please Last Message: WMI request timed out unrecoverably. If the problem persists with this sensor consider pausing or deleting it. (code: PE051) Article Comments Hello T...
Tue, 10 Jun, 2025 at 8:46 PM
Drive not found (code: PE013)
Hello all, I have a sensor which is marking as Drive not found (code: PE013) and I just cant get it to work. Can someone help me out here please? Article Comments Dear TUMAS, when you manually recreate that sensor, does the...
Tue, 10 Jun, 2025 at 8:46 PM
HP iLO - SNMP HP ProLiant System Health
I did have an issue with a storage array that was a known issue with HP. A firmware upgrade fixed the issue and iLO shows all system health as good. The PRTG SNMP sensor for "HP ProLiant System Health" still shows a "Faile...
Tue, 10 Jun, 2025 at 8:46 PM
Aerohive AP client Count
Hi, I'm trying to monitor my client count on each AP, Optionnally, splitting values between SSID here is the needed Table OID : 1.3.6.1.4.1.26928.1.1.1.2.1.2 In this table there is a row per connected client. The way to know nu...
Tue, 10 Jun, 2025 at 8:46 PM
Custom sensor return error
I have written a custom sensor and need to be able to return error. I have tried negative values and also putting the work error in the message, neither works. Article Comments If you're using PowerShell or C#, the sensor s...
Tue, 10 Jun, 2025 at 8:46 PM
Changing the PRTG webserver's cipher list
Can the cipher list the PRTG webserver uses be changed or reordered? If so, where can this change be made? Article Comments
Tue, 10 Jun, 2025 at 8:46 PM
PRTG export, import
Is it possible to export your PRTG to a file format that you can import in another PRTG? In the export we want all of the data for a full working PRTG. Or do you advice something else for copying our PRTG? I thank you for your help ...
Tue, 10 Jun, 2025 at 8:46 PM
Extraction sensor and channel
I would like to know if you have the possibility of obtaining particular information by extraction, I explain. On my servers, I use the Windows Free Space sensor which lists the partitions to know what remains in free space and to which I a...
Tue, 10 Jun, 2025 at 8:45 PM
.NET & PRTG API Usage
Can anybody tell me how to call PRTG API in .NET c# application? Article Comments You can use WebRequest or WebClient to send a request to PRTG through HTTP Aug, 2017 - Permalink For reference, you can also use PrtgAPI, ...
Tue, 10 Jun, 2025 at 8:45 PM
PaloAlto
Hi, I would like to know which sensors are recommended and which ones can be used to monitor a PaloAlto firewall. I hope the answer in advance thank you very much Article Comments Hello, Thank you for your KB-Post. I'm ver...
Tue, 10 Jun, 2025 at 8:45 PM
Width of new Table Mapobject
Hello, i'm using a table on my maps as of the beginning of our PRTG installation. Scaling was working properly since then. But now the mapobject scales itself down to the minimum size. it should have the width and height of the red fr...
Tue, 10 Jun, 2025 at 8:45 PM
OID translation, SNMP trap error configuration
Hello, I can't completely figure out how to configure SNMP traps on PRTG and have a few questions. I get the traps into PRTG (from a Cisco 2960X switch), however: 1. The OID is shown and not the human readable text. The OID in ques...
Tue, 10 Jun, 2025 at 8:45 PM
How can I monitor my Seatel DAC/MXP in PRTG?
How can I monitor my Cobham Seatel Antenna (VSAT and/or TVRO) to retrieve error states and log states like antenna positioning and heading? Article Comments Hello there, Depending on which particular model you have there, it m...
Tue, 10 Jun, 2025 at 8:45 PM
Connect access points to a switch
Hi, I would like to know if it is possible to connect several access points to a switch so that if the switch is down that there is no alert for the access point. Thank you Article Comments You'll need to configure the Pin...
Tue, 10 Jun, 2025 at 8:45 PM
Monitor remote machine
Hi Support, I have PRTG monitor installed on one server and probe on remoter server. I have added remote server in device list and in that device I have added custom sensor(EXE/Script) for monitoring log file which exists on that remote...
Tue, 10 Jun, 2025 at 8:45 PM
Monitoring TxPower Of a DWDM device
Dear Support Team, I want to monitor a parameter from a DWDM device ,the parameter is "TransTxpower". the value which i want to graph has the unit of "dBm" , like 1.7dBm . to achieve such a value i attempt to create a Cu...
Tue, 10 Jun, 2025 at 8:45 PM
Ping Dependencies
Hello, PRTG Manual say : "When using the auto-discovery function, the Ping Sensor on a device is by default set as the master object for this device. This means that monitoring for the entire device is paused if the Ping sensor is in...
Tue, 10 Jun, 2025 at 8:45 PM
Pausing sensor doesn't release the license
It seems that in one of the recent releases (within the past 2 years), that pausing a sensor no longer frees up the license for that sensor. In the past, we use to pause sensors of ports, or perhaps entire devices, to keep for historical pu...
Tue, 10 Jun, 2025 at 8:45 PM
Fortigate VPN ipsec tunnel monitoring
Hello, I had a sensor to monitor the status of my ipsec VPNs. I have 3 VPNs, 2 are UP and 1 is Down (normal status), but my 3 VPNs status are OK (green). When I check the VPN status of my "down" VPN, the value is down, so the va...
Tue, 10 Jun, 2025 at 8:45 PM
Removing horizontal page scrolling in TOP10 mapobjects
Hi I am using multiple top 10 mapobjects on my map to get a quick overview who's consuming the most cpu ressources, bandwith, etc.. However, since the update to the current version, theres a horizontal bar to scroll though the next 10...
Tue, 10 Jun, 2025 at 8:45 PM
Change FontSize of Status Icons
Is is possible to reduce the font size of the "Sensor Message only on Status Related Background"? We are using a big monitor and a map solution 1920x1080 and like to show a lot of devices in our network. So we like to reduce the f...
Tue, 10 Jun, 2025 at 8:45 PM
Is it possible to change the error status to error only instead of down status when threshold value
Hi Team, Is it possible to change the error status to error only instead of down status when threshold value is above the error limits for a selected sensors in the PRTG Tool. Article Comments Hello there, When setting a li...
Tue, 10 Jun, 2025 at 8:45 PM
Advantages and disadvantages using Remote Probes
Hello PRTG-Team, which advantages or disadvantages do we have from using remote probes ? At the moment we have a cluster with 2 nodes (primary + failover) and several remote probes for monitoring other locations. We're thinking abou...
Tue, 10 Jun, 2025 at 8:45 PM
custom sensor return 2 but no error
I created a custom sensor. When there is an error it returns this: 2:Error Description I see the 2 and the description on PRTG however the sensor still is green and has a check OK. What am I missing?. Article Comments Hi Mar...
Tue, 10 Jun, 2025 at 8:45 PM
Configure PRTG to read Palo Alto Netflow data?
The Netflow data the Palo Alto PA-220 firewall is sending displays registered (external) IP addresses for internal computer Internet traffic. How can I configure the Netflow probe to use whichever templates will provide us with the LAN I...
Tue, 10 Jun, 2025 at 8:45 PM
Create a compact summary about all inherited nofitications
Hello, is there a chance to get a compact summary about inherited notifications from all sensors ? Something like sensor x has the same configuration for notifications like the devide/sensor "above" ? Sensor y has an own nofitic...
Tue, 10 Jun, 2025 at 8:45 PM
How to import cisco switch list into new devices
How to import cisco switch list into new devices under tree. I have over 35 ip's for switches how to add to device tree all at once? Thanks, KP Article Comments Hello there, We appreciate your contact. You can ad...
Tue, 10 Jun, 2025 at 8:44 PM
Can i disable a sensor to be discovered by the daily autodiscovery?
I've scheduled a autodiscovery daily to run on network devices, and every day i have to remove sensor e.g SSL Certificate Sensor (Port 443), is it possible to avoid some sensor to be autodiscovered? Article Comments Hi jmag...
Tue, 10 Jun, 2025 at 8:44 PM
Monitor EMC VNX 5200
Hi guys, We have an EMC VNX 5200 that it should be monitored by PRTG. I'm new in PRTG, I found some links but didn't suitable, please give me the best solution to monitor EMC such as disks and LUNs etc. links that I've tested:...
Tue, 10 Jun, 2025 at 8:44 PM
It seems that PRTG needs adjustable objects for Maps
Digging into PRTG and using the maps feature for some time now, there seems to be some recurring themes in the requests in the KB. One of them being font sizes for elements and the other being selection of channels from a sensor being place...
Tue, 10 Jun, 2025 at 8:44 PM
Custom email alerts
We are having an issue where random machines send a numerous data from one site to another on a specific port. We can defiantly identify those machines based on the traffic volume within an hour period using the sFlow sensor. The problem i...
Tue, 10 Jun, 2025 at 8:44 PM
PRTG Custom Sensor - Run script on Ping Up
Hi, First attempt at getting a custom sensor setup. I have a device in PRTG that i currently monitor for ping. Occasionally the Ping will go into a Down state, when it returns to the Up state i want to run a script i have written. How d...
Tue, 10 Jun, 2025 at 8:44 PM
Integrate PRTG Network Monitor XL1 with PRTG Freeware?
My scenario: I have a main site using PRTG Network Monitor XL1 that is completely up and running. I have a remote site that installed PRTG freeware, this is also up and running. Both sites are connected using site to site VPN tunnel with...
Tue, 10 Jun, 2025 at 8:44 PM
SNMPv3 INFORMS
Does Paessler have any plans to implement SNMPv3 INFORMS in to PRTG? I am attempting to monitor two Tintri devices and this is the protocol they use. Article Comments Hello there, As of right now there are currently no plans r...
Tue, 10 Jun, 2025 at 8:44 PM
Sensor trap receiver -> error filter
I am monitoring Clearswift (SEG). In the applicance, you can try with a "test trap", after a few hours I got it working. I'm trying now to generate an error with this "test trap". I added the "sensor trap receiv...
Tue, 10 Jun, 2025 at 8:44 PM
File Age of Files with specific Extension
Hello guys, i want to monitor the age of files with a specific extension. Inside "folder01" is a file named "file01.bla" and a file named "file02.fuu". I only want to monitor the age of "file01.bla&quo...
Tue, 10 Jun, 2025 at 8:44 PM
PRTG Maintenance Windows Specification
Hello, I need to define specific maintenance windows in advance for a specific time-frame. The schedule functionality is insufficient for that. When you could provide this very meaningful feature? Best regards, Markus Article Co...
Tue, 10 Jun, 2025 at 8:44 PM
custom gauge mapobjects?
I would like to create a custom gauge mapobject that would display the name of the device along with the the probe type and status, what is the variable for the device (server) name and where do I add it in the object script? Regards. ...
Tue, 10 Jun, 2025 at 8:44 PM
Active Flow Timeout in Flow sensors
We wish to monitor our Cisco router with netflow v9. The current active flow timeout for devices are 30mins. If PRTG will only display the statistic upon 30mins, it will be too long as we wish to monitor real time top talker by 10mins exam...
Tue, 10 Jun, 2025 at 8:44 PM
DNS Sensor not checking in
I have one DNS sensor that is always "down". However, I can ping it by IP Address, Local domain name, and outside domain name. I have checked that the listed DNS name in PRTG is correct but still no change. TIA, Jeff A...
Tue, 10 Jun, 2025 at 8:44 PM
How can i get all the devices with api
I need a report of all my devices in prtg probe, Article Comments Hi there, In order to retrieve the CSV file, simply connect to your PRTG webinterface via a webbrowser, login and change the URL accordingly: http(s)://<...
Tue, 10 Jun, 2025 at 8:44 PM
XML: XML Parser mismatch: Wanted &lt;/>, got -- JSON: The returned JSON does not match the expe
I am trying to graph a Performance Monitor counter from our Hyper-V hosts that has multiple objects and I am getting the following error in PRTG: XML: XML Parser mismatch: Wanted </>, got </prtg> -- JSON: The returned JSON doe...
Tue, 10 Jun, 2025 at 8:44 PM
SNMP Cisco UCS System Health Sensor - Error: '' is not a valid integer value
After updating UCS Firmware to 3.1(3a), the Cisco UCS System Health sensor no longer show any values. Last Message: '' is not a valid integer value What is causing this? Article Comments Hello there, we appreciate yo...
Tue, 10 Jun, 2025 at 8:44 PM
"Sensors With Status Down" page modify to show sensor's "Down for" data
Hi Paessler, Could you please advise if it's possible to modify "Sensors With Status Down" table to show "Down For" data. (this column is shown in down acknowledge sensors table) Currently "Sensors With Stat...
Tue, 10 Jun, 2025 at 8:44 PM
Objects on map don't update
I have created a map that refreshes every 30 seconds. However, the objects on the map do not appear to refresh - the sunburst and other objects continue to show the state that the network was in when I opened the map. The only thing that...
Tue, 10 Jun, 2025 at 8:44 PM
Folder sensor
Hello I'm trying the "Folder sensor". I want to make sure that a folder is empty. I cannot see a way to not count hiden files like Thumbs.db. At this point I cannot use the default sensor, it does not fit my needs. Why isn&#...
Tue, 10 Jun, 2025 at 8:44 PM
Microsoft SQL v2 sensor not picking up new SQL script
Hi PRTG, I have developed an SQL Script I would like to execute using the Microsoft SQL v2 sensor. I have placed the SQL script in the folder c:\program files (x86)\PRTG Network Monitor\Custom Sensors\sql\mssql on the PRTG folder, next ...
Tue, 10 Jun, 2025 at 8:44 PM
Using PRTG to monitor Delivery Optimization
I am trying to use PRTG to monitor Delivery Optimization performance across the Windows 10 PCs on my LAN utlising the powershell cmdlets - Get-DeliveryOptimizationPerfSnap & Get-DeliveryOptimizationStatus Using a custom sensor (adv...
Tue, 10 Jun, 2025 at 8:44 PM
Divide Sensor A to Sensor B
Hello everyone, I have a question please answer me if you know. Is this possible to create new Bandwidth sensor which has value = Sensor A / Sensor B? I need to monitor ratio Between 2 Bandwidth sensor, if that ratio change ( for example : ...
Tue, 10 Jun, 2025 at 8:44 PM
HTTP error 401 unauthorized
Hi, I have this message when I want to monitor a webpage, even if i specify an AD account that have rights. Could you please help me ? Thanks Simon RENAUD | CAPSULE IT System Administrator 9b Villa Pierre Gi...
Tue, 10 Jun, 2025 at 8:44 PM
WMI requests for System Information
Hi, On Device-Level (Settings, Windows Compatibility Options) it is possible to set timout for WMI. Does this value apply to the timeout for the WMI request for System Information as well? Where can I increase the timeout for the WMI re...
Tue, 10 Jun, 2025 at 8:44 PM
Monitor CPU Usage
I want to monitor CPU Usage on my servers, but I do not want to monitor the cpu usage of a single process. Instead I want to monitor CPU usage as a whole. For example if my CPU usage gets to 60% I want to know I don't really care whats ...
Tue, 10 Jun, 2025 at 8:44 PM
Syslog receiver down
Hi!! At some point syslog gets down and then up. Why does this occur? How can we make sure this does not happen? Tks Erik Pinheiro Article Comments Hi there, Can you please provide a screenshot of the Logs tab of the Syslo...
Tue, 10 Jun, 2025 at 8:44 PM