kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

PRTG Manual : Select "sensors manually" tab missing
Hello everyone , I am using PRTG Version 18.4.46.1754. i am trying to generate reports and want to select sensors manually , as i have snmp sensors for mibs. My issue is i don't see the option in my reports , all i have is sensors by...
Tue, 10 Jun, 2025 at 12:19 PM
No log file for Microsoft SQL v2
Hello, I have problems with my Microsoft SQL v2 sensor so I tried to enable logging (Option Write sensor result to disk (Filename: "Result of Sensor [ID].txt") in Sensor result section. Then I checked folder Logs (Sensors), but t...
Tue, 10 Jun, 2025 at 12:19 PM
Intermittent can't resolve DNS
I have Open Mesh routers on my home network that drop periodically with the messages, "Cannot resolve default dashboard host name via DNS: firmware-ng will use the fallback IP instead. Cannot resolve alternate dashboard host name via...
Tue, 10 Jun, 2025 at 12:19 PM
In a map can I change the size of a gauge Object?
Hi, I'm using the Channel Gauges Small object in a map. When changing the size by adding a width and heigth tag in the html code all that happens is that the object looks like the normal Gauges Sensor object. The primary channel gauge...
Tue, 10 Jun, 2025 at 12:19 PM
How to rename sensor channel
Hello, I have a problem with renaming sensor chanell in PRTG Network Monitor version 18.4.45.1898. After a click on particular row in overview table or a click on a button "edit channel setting" in the same table of newly creat...
Tue, 10 Jun, 2025 at 12:19 PM
A way to set rules regarding 'up' and 'down' for a group that can be exported?
Hi all, I have been asked to produce an exportable graph or data set that shows when the group is 'up' or 'down' however the group view show a 'count' of up and down sensors. Management only wants to see 1 (up) or...
Tue, 10 Jun, 2025 at 12:19 PM
Add Ability To Rename Channels
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story Ability to rename channels Details of User Story I changed...
Tue, 10 Jun, 2025 at 12:19 PM
Telnet connection.
Hello! We need to test connections to remote IP via Telnet on port 8080, which sensor can help us? Thank you! Article Comments Hello Vasiliy, Thank you for the KB-Post. The Port Sensor offers exactly this functionality to ...
Tue, 10 Jun, 2025 at 12:19 PM
Does the PRTG Certificate Importer Support ECC Certificates?
I am using the PRTG Certificate Importer to import a new certificate and not having any luck. No matter how I concatenate the cert, the two intermediate authorities and the root CA, I get one sort of failure or another. This is an ECC cer...
Tue, 10 Jun, 2025 at 12:19 PM
[OPEN] Adding Open Street Map as Map Provider
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want "open street map" (OSM) as ad...
Tue, 10 Jun, 2025 at 12:19 PM
Batch file not running in PRTG custom notifications script
We have a application that occasionally will need its apache tomcat9 service/process restarted... but it doesn't restart cleanly unless we also restart the mysql database along with it. We have the html sensor monitoring the webpage , s...
Tue, 10 Jun, 2025 at 12:19 PM
HP ProLiant DL385 G7 - iLO3 - VMware ESXi5 - Free
Hey there fellows, I have a HP ProLiant DL385 G7 which has iLO3, the OS is VMware ESXi5 (the free version). I'm trying to monitor the hardware info, I'm having difficulty monitoring it, the only sensors that PRTG recommends are ...
Tue, 10 Jun, 2025 at 12:19 PM
How can I add a column that shows what type each sensor is
We are trying to bring down the number of WMI sensors and where possible replace them with SNMP ones. For this, it would be extremely beneficial if we, in the sensor overview of a device, could add an additional column, next to the ones Po...
Tue, 10 Jun, 2025 at 12:19 PM
Moving Sensors from device to device.
Hello! I'm surprised to find out that i can't move sensors from one device to another, or i miss something? A know i can move device from group to group (from probe to probe), but why i can't move sensors from device to device...
Tue, 10 Jun, 2025 at 12:19 PM
MAP - Device mit Cusomized Sensors
Hallo, Gerne würde ich eine Map mit einem Device mit den Sensoren (Ping, CPU und Memory) erstellen. Wie kann ich nur einzelne Sensoren auswählen. Das Device hat im Sunburst ca. 10 Sensoren. Vielen Dank Article Comments ...
Tue, 10 Jun, 2025 at 12:19 PM
Adding device comment content as some sort of popup or flag?
Hi guys, Probably a bit more of a feature request than a question as im 99% sure this cant be done.. but! is there any way to make the comments box on a device flash or popup or alert when the device page is opened in order to let an eng...
Tue, 10 Jun, 2025 at 12:19 PM
F5 Loadbalancer and Checkpoint not able to monitor snmp traffic
I configured the F5 Load balancer and F5 checkpoint in the PRTG. Currently we are using PRTG version 18.4.46.1754 x64. The SNMP configuration is done on the both F5 devices still it shows the error message like "No response (check: fi...
Tue, 10 Jun, 2025 at 12:19 PM
PRTG Enterprise Console has stopped working after Upgrade
Recently upgraded to v18.3.43.2323+ running on Microsoft Windows Server 2012 R2 V6.3 Build 9600 PRTG itself seems Core and Probe are running ok. But noticed Enterprise Console is throwing the following error when started on the Server ...
Tue, 10 Jun, 2025 at 12:19 PM
Measure O365 page load times
Hi, we want to measure the page load time of different O365 web-pages. For example we want to know what time it takes to load a specific sharepoint page. We tried to accomplish this via a powershell skript, but as O365 does not allow HT...
Tue, 10 Jun, 2025 at 12:19 PM
Add information to Device overview.
User Story As a PRTG User, I want to have more information in a Device overwiew screen. Details of User Story When i open device overview screen i can see senrors table with Sensor name, Status, Message, Graph (mini) and Priority, but if ...
Tue, 10 Jun, 2025 at 12:18 PM
HTTP Sensor Certificate warning.
Hello! We want to use "HTTP Sensor" to monitor GET time of the web page. This page has DNS name with several IP and we want to monitor this page by all IP individually. But the problem is that page has a HTTPS certificate and HT...
Tue, 10 Jun, 2025 at 12:18 PM
Maps don't save
Hi, I have PRTG#1000 v. 18.4.47.1962 and I want to create simple map with Channels and with 2 sensors. When I add channels and sensors in Map Designer I switched to View Map and map is empty. The same when I try to view map on IE, FF or Chr...
Tue, 10 Jun, 2025 at 12:18 PM
[OPEN] Feature Request: Allow Alerts To Be Separated Like Notifications
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want alerts to be separated, like notificati...
Tue, 10 Jun, 2025 at 12:18 PM
Custom error message
I have following sensor to report number of failed orders in our system database. I could not fix the script to reported expected error message. Please provide any suggestion or guidance to fix the issue. #!/bin/bash prtg_scripts_result=...
Tue, 10 Jun, 2025 at 12:18 PM
Restrict View for Specific Users
Hello, Dear Support Team, Is there any way to restrict a user to view a specific dashboard only and hide device tab view for him? I mean, i want to create a new grouping view of devices and sensors and force a user to see that and hide curr...
Tue, 10 Jun, 2025 at 12:18 PM
can we monitor android apps from PRTG
I have installed the PRTG in my server. Can i monitor the android mobile and app performance from PRTG which is present in same network? Article Comments Unfortunately not, as there are no longer a mobile probe available for And...
Tue, 10 Jun, 2025 at 12:18 PM
IMAP false positive errors
We have setup an IMAP sensor and it seems to be working find. For some odd reason when PRTG send out an email to the gmail account that we have setup, some of the emails are smaller. When this happens we will are getting an error or down al...
Tue, 10 Jun, 2025 at 12:18 PM
PRTG API getting historic data by choosing top list
Hello, I am getting historic data with api giving data sorted by protocols like dnsi tcp, http, etc. However, I want to get data by another top list member(By autonomous system number), Is there any way to poll api by choosing...
Tue, 10 Jun, 2025 at 12:18 PM
Netflow 2 hour graph shows higher bandwidth than possible
Hello I am collecting netflow information. When i look at the 2 hour graph for any of our sites the reported stats always show higher than the bandwidth configured on the interface. for example one of the graphs averages 120000kbits/s ...
Tue, 10 Jun, 2025 at 12:18 PM
[OPEN] Huawei OceanStor storage bay
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I would like to monitor my Huawei OceanStor 55...
Tue, 10 Jun, 2025 at 12:18 PM
UCS Physical Disk Monitor
Hi, I am trying to monitor the UCS Physical Disk, and I get the following error "Could not find any matching data on this device. (code: PE187)" I downloader the SNMP Tester on the probe where I want to set the sensor. I set ...
Tue, 10 Jun, 2025 at 12:18 PM
Aggregate Factory Sensors across multiple devices
I have 2 border routers each with 2 internet feeds, I would like to create a psuedo device that will include a Sensor Factory that Aggregates all 4 links into 1 graph. Is that possible. From what I can tell for reading is all sensors must ...
Tue, 10 Jun, 2025 at 12:18 PM
[C#] Using Performance Counters in EXE/Script Advanced sensors
Hi, I've been creating EXE/Script Advanced sensors for PRTG in C# for some months now and I'm having trouble whenever I need to get Performance Counters values within my code. The strange thing is that most of the times everythi...
Tue, 10 Jun, 2025 at 12:18 PM
How to add a sub group only for reporting
Hi, Hoping for some help here please! When I run a report, I add the sensor I want in the settings Eg. Ping Now when I go to "select sensor manually", I only want to do a report on a sub group which I drag over to the left han...
Tue, 10 Jun, 2025 at 12:18 PM
Sensor disk free
I am getting this error message "The host's WMI system is returning invalid data: in class Win32_LogicalDisk - f: FreeSpace f: Size (code: PE098)" On the device, I have enabled WMI. Why am I getting this error? Artic...
Tue, 10 Jun, 2025 at 12:18 PM
Prtg restoration process
Dear, I use a backup tool and if my server fails, I have a backup of the data, but how is the process of restoring this data? only encounter installation migration tutorials which is not the case, I would in case of an incident restore my p...
Tue, 10 Jun, 2025 at 12:18 PM
Sensor Trend Micro Agent (Antivirus) bekommt keine Daten
Ich versuche auf einem Microsoft Server 2012 R2-Domaincontroller per WMI-Sensoren einmal den Trend Micro Security Agent (Antivirus) und zum anderen den Trend Micro Security Agent Anti-Spyware (AntiSpyware) zu konfigurieren. Leider empfange...
Tue, 10 Jun, 2025 at 12:18 PM
Sensor notifications - Library vs. Inherited
I have created a library for a specific sensor, and I'd like to use that vs. the inherited notifications that is currently assigned (this sensor is spread out along a lot of devices). Is there a mass change way to tell PRTG to use the ...
Tue, 10 Jun, 2025 at 12:18 PM
Erro Prtg API for Grafana
I already have several sensors that the grafana is recognizing perfectly but with a certain sensor I'm having a problem to the additional it gives an error although in prtg it shows the ping. Message: Unexpected token c in JSON at pos...
Tue, 10 Jun, 2025 at 12:18 PM
PRTG Server reboot
Hi, I have such configuration: PRTG Version PRTG Network Monitor 18.4.47.1962 x64 Auto-Update Status Version 18.4.47.1962 successfully installed Operating System Microsoft Windows Server 2012 R2 Standard (6.3 Build 9600), I wish to reboot...
Tue, 10 Jun, 2025 at 12:18 PM
ssllabs rating B to A or A+
Hi, In addition to another question I posted about security headers (https://helpdesk.paessler.com/en/support/solutions/articles/83259-implement-security-headers) I would like to know if you have any advise to get an A+ on ssllabs.com At t...
Tue, 10 Jun, 2025 at 12:18 PM
[OPEN] Move 'scan now' icon to the top in the MENU BAR away from Delete
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story Hi Guys. Similar to how you moved the Scan Now selection to th...
Tue, 10 Jun, 2025 at 12:18 PM
Monitor Hyper-V Cluster
Plant ihr einen Sensor mit dem ich ein Hyper-V Cluster auch ohne SCVMM überwachen kann, es geht darum wenn ich eine VM von einem Host auf einen anderen Host verschiebe. Ich habe zwar schon ältere Einträge mit der gleichen Frage gelesen ab...
Tue, 10 Jun, 2025 at 12:18 PM
No sensonsrs in device template
I have device with set of sensors: ping, snmp custom, snmp custom advanced (multichannel). I have created template for this device. But this template contain only "ping" sensor. Here is file: <?xml version="1.0" enc...
Tue, 10 Jun, 2025 at 12:18 PM
Someone help me with Map creation please!
I am new to PRTG and I am trying to create a custom map. I have dragged over a server icon from the 'Icon C' section. When I click on it and go to the right side and click "select object" I get a tree of my devices but ca...
Tue, 10 Jun, 2025 at 12:18 PM
How to change PRTG server name and DNS name of a failover node?
The PRTG server name and DNS name of our master and failover nodes are different. Since failover node is readonly, how can we change those settings in a clustered setup? Article Comments Hello there, The easiest way here is...
Tue, 10 Jun, 2025 at 12:18 PM
WMI Permissions for a Local User
Hi, I assume barely anyone has their service account as a domain admin - but has a domain user with WMI permissions that does the work for that. I wonder how has everyone done that, just created local user accounts on every server and a...
Tue, 10 Jun, 2025 at 12:18 PM
Notification based on device priority
We want to configure the notifications in our environment based on the device priority. We want to be able to set for example an E-Mail and push notification for priority 5 Servers and only an E-Mail notification for priority 3 Servers. I...
Tue, 10 Jun, 2025 at 12:18 PM
IPMI - Timeout.
Hi there, We have about 650 physical Fujitsu servers with iRMC s4. I would like to use a combination of SNMP and IPMI for monitoring of said servers. Currently snmp is working as intended, but IPMI is giving me a imeout (5000 ms) every ...
Tue, 10 Jun, 2025 at 12:18 PM
How get the credential of PRTG ?
Hi, On PRTG i have set the credential for all my device (Windows Credential). It's possible to retrive the credential registered on prtg device for send in my powershell script directly ? Article Comments Hello, At this ...
Tue, 10 Jun, 2025 at 12:18 PM
SNMP Traps not shown correctly
Hello, I am trying to configure PRTG to parse trap messages codes received by Double-Take (from VisionSolutions.com). This is partial content of the DTMIB.MIB definition file (I placed that file under '\PRTG Network Monitor\MIB\'...
Tue, 10 Jun, 2025 at 12:18 PM
Add max & min values to report
Hi, I've got a question about the reporting. There is only average value will be shown on the table of rerport. Other information of max. & min values will just be shown on the graph. If I want to add these two value in the report...
Tue, 10 Jun, 2025 at 12:18 PM
Powershell Parameter
This is my Powershell Commandline. .\LIC_FlexLM.ps1 -PortServer "@server" -Features 86445ACD_2016_0F,86829PDCOLL_T_F,85838NAVSIM_F When i create Programm/Skript there is a Parameter(German). How do i properly add "-P...
Tue, 10 Jun, 2025 at 12:18 PM
API - Group property - full subnet auto-discovery and sensor creation
Hi all. Here is a usecase I would like to solve programmatically. I have a long list of locations, each with a dedicated subnet used for network devices. For each location, I would like to have a named subgroup, set the group type to a...
Tue, 10 Jun, 2025 at 12:18 PM
Simpler way to add many of the same devices and sensors with different IPs
Hi guys, I'm trying to add XXXX amount of shops to my monitoring. They all have the same layout, with the same amount of routers, switches, computers, cash desks and so on. Is it possible to create one template and then just fill it w...
Tue, 10 Jun, 2025 at 12:18 PM
Detailed API Documentation
Are there any plans to implement an API document that lists every single API function available to PRTG users with simple documentation on all the accepted parameters and expected return values? and does such a document exist? Artic...
Tue, 10 Jun, 2025 at 12:18 PM
Add groups and devices using a CSV file
After speaking to (Danish) customers with a XL1 configuration it was remarkable there were two of them asking for the same feature. For companies it is often the case they have a list from their previous solution a list of devices that th...
Tue, 10 Jun, 2025 at 12:18 PM
E-mail once per hour
I would like it for my PRTG installation to send me an email every hour, I've tried doing this by making a sensor that is always failing with an alert to email me if the sensor is down but it only sends the one email even though I'v...
Tue, 10 Jun, 2025 at 12:18 PM
Explanation of icon colors in reports | Uptime Threshold Setting
I have been asked to explain to a customer of ours what the different shades of Red Sensor Icons indicate in the reports. I have set my system to show red icons when the Uptime is below 99% but the reports are showing a varying shade of re...
Tue, 10 Jun, 2025 at 12:17 PM
How do I reset the minimum and maximum values of a sensor?
One of my sensor channels shows a certain value which meets also quite the average range of the monitored value. However, sometime ago there was a onetime event where this value was overtopped by a factor of about 10. This falsifies the ave...
Tue, 10 Jun, 2025 at 12:17 PM
Map does not show any Map-objects
Hi, we are using two PRTG Maps with "Public Access" to show some information on some displays within our company, only one map is shown on a display (no maprotation). After the update to 18.4.47.1962 we have the issue that when ...
Tue, 10 Jun, 2025 at 12:17 PM
Administer statistics
Hi I am trying to get administer statistics from our PRTG Installations. - How long does it take from a down-alarm to a acknowledged sensor. - How long does it take from a acknowledged sensor to OK/Warning - Are there sensors, which...
Tue, 10 Jun, 2025 at 12:17 PM
[DENIED] Allow Offline PRTG Probe to record data and upload on re-connection
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) So one of our sites lost internet access in the middle of the night. I of c...
Tue, 10 Jun, 2025 at 12:17 PM
Email processing
Hi, I'd like to check if emails in an specific inbox have been read/processed. We have an automated invoicing system which picks up incoming emails, process and moves them afterwards into a folder called "processed". My id...
Tue, 10 Jun, 2025 at 12:17 PM
WebInterface Chrome issue
Hi my configuration: PRTG Version PRTG Network Monitor 18.4.47.1962 x64 Auto-Update Status Version 18.4.47.1962 successfully installed Operating System Microsoft Windows Server 2012 R2 Standard (6.3 Build 9600), Google Chrome Version 71.0.3...
Tue, 10 Jun, 2025 at 12:17 PM
[OPEN] Add "Start with a delay" function to Device (Sensor, Group)
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to have function, which make possible t...
Tue, 10 Jun, 2025 at 12:17 PM
Cannot monitor CPU Load of Ubuntu PC via SNMP
I follow the check list: https://helpdesk.paessler.com/en/support/solutions/articles/76000042357-monitoring-linux-problem-snmp-port-not-reachable but I cannot monitor CPU load of Ubuntu 16.04 machine via SNMP. But I can monitor SNMP Uptime....
Tue, 10 Jun, 2025 at 12:17 PM
Philips HUE in PRTG
Hello I want to see my Philips HUE in PRTG. I saw it on the Internet and there was also a button to power them on and off. Any Ideas how I could do this? Greetings Sekashi Article Comments Sekashi, This is going to be acco...
Tue, 10 Jun, 2025 at 12:17 PM
Vcenter Sensor
Hello PRTG Support Team, We are monitoring our Vmware Vcenter virtualization management software on the PRTG, when we select any virtual machine we can't see the estimated free space area, so how we can add estimated free space area ...
Tue, 10 Jun, 2025 at 12:17 PM
HTTP Data Advanced - JSON response formatting
How should the XML response: <prtg> <result> <channel>name</channel> <value>1</value> </result> </prtg> be formatted in JSON. My first guess was to do it like: {"prtg": { ...
Tue, 10 Jun, 2025 at 12:17 PM
Update from 18.1.36 not possible
Hello I'm trying to do the update from 18.1.36.3733 on Win 2008R2 to an actual version of PRTG but it doesn't work. Auto-Update: Installs the new version, looks good, it makes one or two reboots and then... back on 18.1.36. Ma...
Tue, 10 Jun, 2025 at 12:17 PM
2 Factor Authentication PRTG Logins Duo Security
Hallo Paessler Team, ich wollte nachfragen wie der Stand der Dinge mit 2FA ist. Wann wird es möglich Zugriff auf Monitoring über 2FA, in unserem Fall Duo Security, zu schützen. Wird 2FA mit App kompatibel? Danke Article Comments ...
Tue, 10 Jun, 2025 at 12:17 PM
PRTG Webserver not responding to changes
Hi, We have an issue with the webservice not picking up changes. We have reports that get uploaded to the PRTG server in "C:\Program Files (x86)\PRTG Network Monitor\webroot\public\". Sensors read out these reports (htm files) a...
Tue, 10 Jun, 2025 at 12:17 PM
Notificaton on SNMP Printer Sensor Message
We have a printer needing a PCU replaced. I was curious as to why the need to replace a PCU wouldn't have thrown some type of an alert in PRTG. No notification was sent because the printer didn't have a sensor that would pick up tha...
Tue, 10 Jun, 2025 at 12:17 PM
How can I avoid the message ''x' is not a valid floating point value' in SNMP sensors?
When monitoring specific OIDs with a custom SNMP sensor, the sensor shows the error message that ''x' is not a valid floating point'. What does this mean and what can I do about it? Article Comments This article ...
Tue, 10 Jun, 2025 at 12:17 PM
VMWare sensors timing out
PRTG has been working perfectly for as long as I can remember. We had some system downtime recently and since we brought everything backup the sensors (SOAP) on my VMWare ESXi hosts are all failing with "The operation has timed out&qu...
Tue, 10 Jun, 2025 at 12:17 PM
Disable notification during night
Hi, We would like to disable notifications during night time, and I found a way to do this with a schedules on the notification template. What I want (and I guess most people want?) is notification(s) with the sensors still in Error sta...
Tue, 10 Jun, 2025 at 12:17 PM
Map keeps loading
Recently we've added webcam video to our Map like stated here (https://helpdesk.paessler.com/en/support/solutions/articles/9263-how-can-i-show-up-to-date-weather-information-webcam-and-radar-images-in-prtg-s-maps) Ever since our map k...
Tue, 10 Jun, 2025 at 12:17 PM
Disable Browser Notification Request in Map view
Hello, I need a way to disable the Notification Request in browser. I use a TV like a dashboard and the URL of my map is typed directly there. Everyday when I turn on the tv and the page started load appears a notification request to ...
Tue, 10 Jun, 2025 at 12:17 PM
Passing parameters into a powershell script
Hello, I got a power-shell script that sends a message using Twilio service. I would like to use it as a notification in PRTG. I don't understand how I can pass PRTG parameters like what is down, what time, what is the down messag...
Tue, 10 Jun, 2025 at 12:17 PM
Custom EXE sensor returns EXIT 2 no matter what.
Hi I have a script that works in powershell but when i run it in a custom exe sensor it fails # Parameter "-computername" for the remote hosts address param( $ProMarkServer = "mark-promark02" ) # Get proce...
Tue, 10 Jun, 2025 at 12:17 PM
Dependency trees for acknowledging?
Hi Paessler. We have a really bizarrely made custom script based cluster of some disks going on. Aside from this being terrifying from a support standpoint :P it presents an annoying monitoring issue. Our strategy is to just monitor disk...
Tue, 10 Jun, 2025 at 12:17 PM
SQL sensor on WinCC server
Hello all, The question is more related to Siemens WinCC than with PRTG itself. I'm posting here because there is very little information available about this, and maybe someone here can help me. I have a WinCC Runtime server collec...
Tue, 10 Jun, 2025 at 12:17 PM
How to resolve issue with WMI Exchange Sensor ?
Hello I have an Error on"MSExchange Store Interface: RPC Latency average (msec) _Total "Sensor for my Exchange 2010. It Returns " The host's WMI system is returning invalid data. Please activate "Write sensor resul...
Tue, 10 Jun, 2025 at 12:17 PM
Ticket #12 Opened: Webserver Port Changed Temporarily
Hi there PRTG people, I seem that I get this ticket from time to time: Opened: Webserver Port Changed Temporarily Ticket Type: ToDo (Configuration conflict) Assigned To: PRTG Administrators I checked and I don't have any other we...
Tue, 10 Jun, 2025 at 12:17 PM
[OPEN] Customizable pause/acknowlede menu entries
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG user, I would like to have the possiblity to define ...
Tue, 10 Jun, 2025 at 12:17 PM
How can I monitor System Memory I/O (read/write rate)
The normal SNMP Memory sensor offers only the memory usage. But we need for analysis the I/O Rate of the memory. Article Comments Hello there, SNMP Memory sensor is using OIDs coming from HOST-RESOURCES-MIB, which does not hav...
Tue, 10 Jun, 2025 at 12:17 PM
PRTG Web Links to Open in PRTG Desktop App
Hello We have recently upgraded our PRTG instance in a leap for 2 major versions (from 16 to 18). As a result, we now have access to the PRTG Desktop App - which seems to work faster than the web interface. However, we have setup a ...
Tue, 10 Jun, 2025 at 12:17 PM
Windows Api Sensor - Filter not working
I want to set up a filter with the Windows-Api Eventlog-Sensor. I set it up in protocol for Windows Security Protocol and in type for Security Audit Errors. Without filtering I get new entries in the monitoring tool, when a failure happen...
Tue, 10 Jun, 2025 at 12:17 PM
sortby incorrectly sorts objid alphabetically not numerically
sortby=objid sorts alphabetically, eg: 1, 11, 140, 2, 20, 3 However, objid is a number so it should sort numerically: 1, 2, 3, 11, 20, 140 This is related to issue: https://helpdesk.paessler.com/en/support/solutions/articles/31273-ord...
Tue, 10 Jun, 2025 at 12:17 PM
Probe disconnecting intermittently
Hi, One of my remote probe keeps disconnecting and connecting thus generating a bunch undesirable summary alerts. I used the article below which requires me to edit my registry settings on the core server. I'm still receiving alerts ...
Tue, 10 Jun, 2025 at 12:17 PM
Balancing the monitoring load
Good night, Today I am working with only 1 server with 15,000 sensors, I would like to know the best way to decrease the load on this server. One solution would I connect two remote probes to this main server containing in each of the pro...
Tue, 10 Jun, 2025 at 12:17 PM
PRTG with Commvault
Hello Has anyone ever created sensors for Commvault to rest api? Could I have an example of configuring XML or JSON for Commvault thank you in advance Jean Article Comments Hi there, Have you already checked the REST Custom ...
Tue, 10 Jun, 2025 at 12:17 PM
How Much Disk Space do NetFlow Sensors Use?
Is there any way we can see how much disk space our NetFlow/sFlow sensors are using? Otherwise, if that cannot be answered, can we get any confirmation if they utilize more disk space than other types of sensors? According to our "Moni...
Tue, 10 Jun, 2025 at 12:17 PM
Notification Placeholders
Hi, Our structure of groups currently has Client > City > SiteName with each of these being a group. Devices live in the SiteName group with sensors attached. When a notification is triggered, %group only gives the SiteName group ...
Tue, 10 Jun, 2025 at 12:17 PM
Delete only one disk from SSH Sensor
Hi, I use SSH Disk sensor and i see all FS (42) Can i delete only 3 FS because i dont want to be monitoring? Article Comments Hi there, Unfortunately, that is not possible. The sensor does an initial meta-scan which adds all a...
Tue, 10 Jun, 2025 at 12:17 PM
JMX Mini-probe : Configuring Custom MBean Attributes Sensor
Hi, Maybe my question is obvious for lots of you, but after reading PRTG documentation and forums about JMX I was not able to find an answer. I need to monitor specific attributes available through JMX. For this purpose I plan to define...
Tue, 10 Jun, 2025 at 12:17 PM
PRTG Monitor
1. How many PC's do I need to Monitor my Network? 2. Can I monitor many sensors on one screen? if Yes, does the image rotates? Article Comments A single "server" can execute about 10.000 sensors - assuming it is ...
Tue, 10 Jun, 2025 at 12:16 PM
What are the OIDs for monitoring CPU and free memory via SNMP? (Enterasys)
Hi! Could you tell me what are the oid to monitor CPU and Memory in the following devices. Enterasys G3G12X 1H582-51 B5G12X BlackDiamond X8 Serie Bonded SX Article Comments Hi Diego, PRTG's default SNMP sensors for cpu...
Tue, 10 Jun, 2025 at 12:16 PM
My prtg is catching on.
Dear, good afternoon the machine where the prtg server is working perfectly, there is no high memory consumption or cpu, it simply stops and with the core server service running, could you tell me which log and where is this log located for...
Tue, 10 Jun, 2025 at 12:16 PM