kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Is there a workaround for this error HTTP/1.1 401 Unauthorized
Setting up a http probe i continue to get this error. Even when i know the correct account is being used. Article Comments Hello, you see this on an HTTP Sensor? Is there a Proxy involved in the scenario? Depending on the t...
Tue, 10 Jun, 2025 at 1:47 PM
Registry Hkey_Performance_Data
Hi Guy , I'm trying to use the registry sensor to monitor the status and the qos of my isdn connection. I know that i can use the hkey_performance_data registry but i'm a little in trouble to find the correct keyname and value nam...
Tue, 10 Jun, 2025 at 1:47 PM
backup and reconver
I need to reinstall prtg, how should I back up my data, how to recover? Article Comments Hello, please see the following KB-Articles to these topics: How do I backup all data and configuration of my PRTG installation? Res...
Tue, 10 Jun, 2025 at 1:47 PM
Cluster Behaviors
Hi to all, I need some explanation about "Cluster Monitoring Exclusion" functions. It's only to monitor a group of device/sensor by only one node of the cluster or there are other behaviors? For example, If I exclude the ...
Tue, 10 Jun, 2025 at 1:47 PM
PRTG Backup
I have read the KB articles on backing up PRTG and it is a bit unclear if you have to stop PRTG to back up the Monitoring Database folder. Does PRTG have to be stopped to back this folder up? Article Comments Hello, thank y...
Tue, 10 Jun, 2025 at 1:47 PM
Citrix monitors - Error reading response: Invalid XML (XML Parser mismatch: Wanted </<<<>, got </prt
We have a number of Citrix servers, many of them are built off the same template, and I have two servers that are giving me issues with the Lockstep Citrix Xenapp Performance monitors. One server will not work at all, it gives me the &#...
Tue, 10 Jun, 2025 at 1:47 PM
How do I solve a .NET Framework error PE104 or PE087?
For my sensors on the probe of my core server, on one or more cluster nodes, or on a remote probe, I get the following error message: This sensor requires the .NET Framework version 2.0 or higher (code: PE104) or This sensor requires ...
Tue, 10 Jun, 2025 at 1:47 PM
Exchange 2010 Delivery Queues
Dear all, we have set up a new Exchange system with 2 sites and 2 CAS/Hub Transport servers per site. As with Exchange 2003 it was quite easy to monitor the delivery queues. I tried the included Exchange 2007 WMI sensors, but as i far as i ...
Tue, 10 Jun, 2025 at 1:47 PM
tests to default gateway
I have a laptop that I'm setting up testing on. It has a remote probe on it. It will use wired, wireless and VPN interfaces. The user is having some dropped packets. More then I think is normal. I plan to setup a number of te...
Tue, 10 Jun, 2025 at 1:47 PM
got "No such object (SNMP Error #222)"
Hello, I contact you because i have an issue with the PRTG. I install it on a Windows 7 machine. It seems to work fine, but i have a problem when i am trying to monitor a Debian machine. I have set differents sensor that are working o...
Tue, 10 Jun, 2025 at 1:47 PM
Notification Escalation
I'm looking to replace a basic in house monitoring system with PRTG. Currently we have Servers Alive spread across many machines, with e-mail notification picked up by a Pear script and sent to our 'on-call' staff. I'd like ...
Tue, 10 Jun, 2025 at 1:47 PM
How to monitoring a BLADE H IBM ?
Hi, I would like to monitoring my IBM BLADE H : - Temperature of the chassi in/out - Power usage per blade slot - Power usage per power domain - Power usage per fan pack - Power usage per I/O module - Power usage per managemnt module - ...
Tue, 10 Jun, 2025 at 1:47 PM
Network traffic on Ubuntu 12.04.01 LTS
Dear Paessler, We have serveral linux servers and I was wondering how I could accomplish to monitor the network card. According to your list it's possible to get the information out of the network card: https://www.paessler.com/knowle...
Tue, 10 Jun, 2025 at 1:47 PM
How do you configure a sensor to not send a notification when down?
We don't want to notify that the SNTP sensor went down or not. How do we configure PRTG for this condition? Thanks Article Comments Hello, thank you very much for your KB-Post. Did you already remove / disable all Trigge...
Tue, 10 Jun, 2025 at 1:47 PM
PRTG Didn't Report Disk Failure in Dell MD3000I
Hi There I have PRTG setup to Monitor My Dell MD3000I. But for some Reason it didn't Report a disk Failure. Is this a configuration error Down to My Part? if so How should it be Setup. thanks Ashley Article Comments Hell...
Tue, 10 Jun, 2025 at 1:47 PM
How can I monitor a HP P2000 G3 MSA SAN Storage Area Network?
I want to monitor my HP P2000 SAN to gather useful information like IOPS, CPU usage, and many more. How can I extract the information that I need from the SAN? Article Comments Montoring a HP SAN (Storage Area Network) For a s...
Tue, 10 Jun, 2025 at 1:47 PM
incorrect CPU average on reports
I have several Windows CPU Sensors getting data every 5 minutes. Data and averages look to be well represented in the normal Live, 2 Days, 30 days, and 365 days graphs and data. Yet, when I run a report, the average value is not correct. ...
Tue, 10 Jun, 2025 at 1:47 PM
How to monitor a console (0) session on W2k3
Hi. We need to monitor a user session that keep logged on console, 0 session. This user session can't be logged off because it runs a important application. Article Comments Hello, thank you very much for your KB-Post. I...
Tue, 10 Jun, 2025 at 1:47 PM
hide your maintenance has expired
How do you hide the your maintenance has expired popup !!! YOUR MAINTENANCE HAS EXPIRED 8 DAYS AGO Without it you will not be able to download and install new PRTG versions! Click here to renew your maintenance! Article Comme...
Tue, 10 Jun, 2025 at 1:47 PM
Multiple IP addresses/device
Are there any plans to have cluster aware devices that will have multiple ip addresses / DNS name? For instance, a Microsoft SQL 2012 cluster can report two ip addresses to DNS with the same name. If round-robin is turned on (which it is ...
Tue, 10 Jun, 2025 at 1:47 PM
Sensor History Clearing
Hi, I am using PRTG 14.1.8.1371 x64. I have created PING sensor to monitor connectivity from head to remote office. Everything works perfectly. I can use pause command or maintenance windows to temporarily stop sensor monitoring while I per...
Tue, 10 Jun, 2025 at 1:47 PM
Connection refused (socket error # 10061)
I believe I found my issue for this: I notice my settngs are different for the console and server admininstrator. question: do I set the "PRTG Server Connection" the same as the "Server Administrator"? Somebody? I ca...
Tue, 10 Jun, 2025 at 1:47 PM
Is it possible to install two probes on one server?
Hello, I just want to know, if it is possible to run probe next to the local probe on the same server? Regards Article Comments Hello, thank you very much for you KB-Post. It is not possible to run two Probe (Processes) o...
Tue, 10 Jun, 2025 at 1:46 PM
Server Administration Tool - Memory Usage
I'd like to change the "2 days" graphs to "1 day" for the objects monitored by PRTG: I have read in the documentation that I should change this setting in the Server Administration Tool using the Memory Usage tab. ...
Tue, 10 Jun, 2025 at 1:46 PM
SSH SAN SENSORS - compatibility list
Hi! Would it please be possible to publish a list of SAN's with which the SSH SAN sensors have been successfully tested? I can imagine that the list will be non-conclusive but at least it can give some guidance. As far as I've ...
Tue, 10 Jun, 2025 at 1:46 PM
Monitoring Database Folder Name Format
The folder names appear to be date codes. Does this mean that all the monitoring data for each day is in its own subfolder? Article Comments Hello, thank you very much for your KB-Post. Yes, your assumption is correct. Each d...
Tue, 10 Jun, 2025 at 1:46 PM
Unable get value in XML advanced Script
Hi to all, I make a script that provide this XML output, but the channel "HTTPS Bandwidth Out" doesn't work. I need to use "Difference" mode but console display no data. What's wrong? <?xml version="1...
Tue, 10 Jun, 2025 at 1:46 PM
Display Dell Status Sensors values in reports
I'm working on a daily status report, but the built-in Dell PowerEdge hardware sensors only show a percentage value in reports, rather than the actual status. I'm having trouble finding a way to force them to show an actual status v...
Tue, 10 Jun, 2025 at 1:46 PM
Custom Event Log Sensor
Hi, Would it be possible to create a custom Event Log Sensor which looks for the latest backup exec result and returns it to the sensor and then changes the sensor state based on what is returned? E.g "Backup Failed" triggers ...
Tue, 10 Jun, 2025 at 1:46 PM
Hp Proliant SNMP Raid status
I am monitoring a server using this check. However a raid controller lost a drive and status returns "Warning". In my setup I consider this "Critical"! Can I change it somehow? Article Comments Hello, thank...
Tue, 10 Jun, 2025 at 1:46 PM
Error with EXEXML Sensor
Hi, I have a custom EXE/Script Advanced sensor that runs a perl script and returns XML. I've reduced it to an *extremely* basic script but I still am getting this error: Error reading response: Invalid XML (missing /prtg) When I run t...
Tue, 10 Jun, 2025 at 1:46 PM
Trying to install apache: conflict w/ port 443
How do I change the SSL port from 443 PRTG uses to a different port so apache will install? I have the latest version of PRTG installed, V14.2.9.2089. Article Comments Hello, thank you very much for your KB-Post. Please try ch...
Tue, 10 Jun, 2025 at 1:46 PM
HTTP Push Sensor ports
Is there a way to use the new HTTP Push Sensor over port 80 or 443? Our firewall blocks other ports. Would like to avoid needing to open up ports if we don't need to. Article Comments Hello, thank you very much for your KB...
Tue, 10 Jun, 2025 at 1:46 PM
Monitor a network file/folder
Hi. Is it possible to monitor a network folder on a shared drive and alert if a file doesn't get deposited within that folder within a period of time? We have a client who has a business process that requires that files are deposited ...
Tue, 10 Jun, 2025 at 1:46 PM
Summarized notifications showing %probe instead of the probe name
Example: Subject line for regular notification. [Tellworks-GA] D-Link DAP-2553 (192.168.2.9) (006) ath0 (SNMP Traffic) Down ESCALATION Subject line for Summarized notification. %probe 4 Summarized Notifications Both are configured t...
Tue, 10 Jun, 2025 at 1:46 PM
SMS have strange format, with 0-s
I have configured sms system with prtg 14, but I got strange template with sms, for example: 0central 0internet 0(0SNMP0Traffic)0 0down0 0 simulate error.... how to remove these 0-s? I just want very short tupe Sensorname Status. I d...
Tue, 10 Jun, 2025 at 1:46 PM
Blacklist Sensor
Do you have a prototype for the optimal blacklist sensor? Article Comments Hello, thank you very much for your KB-Post. I'm afraid, we do not have a prototype or recommendation for the blacklist sensor. But maybe other PRT...
Tue, 10 Jun, 2025 at 1:46 PM
Override email footers
Hi, We are just a client site off a providers's PRTG instance, so we have no control over the email footers. We'd like to not include it at all in some messages. Any way to do that? Thanks. Article Comments Hello, th...
Tue, 10 Jun, 2025 at 1:46 PM
One sensor for 4 device
Hello, My problem is that a customer has 4 VMWare device (esxii-xxx). Each of the esxi have the same datastore. The datastore is monitored 4 times. Is it possible to monitor it only one time ? I mean with "link" sensor or some...
Tue, 10 Jun, 2025 at 1:46 PM
Source/Destination for Remote Probes
Hi I'm about to deploy some remote probes, but before I can request a change in my company's firewall to open up port 23560 and port 80, I'll have to know if it's the remote probe or the core server that is the source, which...
Tue, 10 Jun, 2025 at 1:46 PM
Editing sensor channel settings PLEASE HELP!
Hi I use PRTG to monitor CCQ of ubnt links anyway I manage to get the percentage of the ccq but I set Limits to see warning when ccq is low like 60 and error limit like when below 50 , It works fine but when there is no stations at all at t...
Tue, 10 Jun, 2025 at 1:46 PM
Windows Phone 7 App
Hello, is a plan to release a Windows Phone 7 App (like iphone-app)? Article Comments There are currently no plans for a Microsoft phone app. Sorry. The number of requests is still too low compared to effort we would have to...
Tue, 10 Jun, 2025 at 1:46 PM
Monitor bandwidth usage by IP on Cisco ASA
I am looking for a way to monitor top bandwidth users on a certain switch. The Cisco ASA can monitor what IP addresses are using how much bandwidth, is there a way to get PRTG to pull that information out? Is there another way to get such i...
Tue, 10 Jun, 2025 at 1:46 PM
Sensor Factory Sensor - NIC Team
Do I need to keep the individual sensors, once I create a sensor factory sensor? I created a sensory factory sensor, to give me total output of two NICs, part of a team on a Windows 2008R2 server. I do not have SNMP enabled, so am gettin...
Tue, 10 Jun, 2025 at 1:46 PM
Reports - Percentile Decimal points
Is there a way to force 2 decimal places to be shown in the Percentile column in a report? Article Comments Hello, thank you very much for your KB-Post. I'm afraid currently it is not possible to change the number of displ...
Tue, 10 Jun, 2025 at 1:46 PM
Monitor MOS of Asterisk
Is there a sensor type that could monitor the MOS Score in the Asterisk CDR Database? When trying to identify an issue with call quality I would like to see this in PRTG. Article Comments Hello, thank you very much for your KB...
Tue, 10 Jun, 2025 at 1:46 PM
Report
Hello, we need to make report about not working sensors every day at morning. How do I need to configure report? Article Comments Hello, thank you very much for your KB-Post. Sorry, a report filtered on the state(s) of sensor...
Tue, 10 Jun, 2025 at 1:46 PM
compare traffic
Hi, I want to compare traffic in a time with that time 24h ago. To notify if traffic increase or decrease. With PRTG can I do it? I use the traffic yesterday to compare because the traffic is variable. Thanks Article Comments He...
Tue, 10 Jun, 2025 at 1:46 PM
Graph Values on Map Designer
When using the map designer, how do I change the graph values to show average instead of Max and Min? When measuring SIP Latency there are times where the sip ping is very high making the graph adjust the values and when trying to see comps...
Tue, 10 Jun, 2025 at 1:46 PM
How to Remove Time zone Bar and Refresh button in the Map
I have using the map to get my sensor status but it have some problem which is the Bar will overlap my status. Got any solution to remove it? is this possible? the above is the sample, it is not my graph. i want say is when it zoom in...
Tue, 10 Jun, 2025 at 1:46 PM
SSH Script on Remote Probe
Hello, we want to monitor an UPS (remote Probe) and when the remaining battery is below 10 minutes for example a Linux Server (same remote probe as UPS) shall shutdown. One method would be to pause the SSH Script sensor and when the bat...
Tue, 10 Jun, 2025 at 1:46 PM
Exchange 2013 support?
PRTG Network Monitor have support of Exchange 2013? I need "Messages/sec" sensor. Article Comments Hello, thank you very much for your KB-Post. The Mail Server Sensors with "Exchange" in their name and of c...
Tue, 10 Jun, 2025 at 1:46 PM
External Temperature Sensor
Hi all, we need to buy a external temperature sensor for monitoring the temperature of our server farm. Any suggest about the kind of sensor compatible with PRTG? I suppose a IP sensor with SNMP support can works, but i need a confirm. ...
Tue, 10 Jun, 2025 at 1:46 PM
Map Sensor channel value only
It would be nice to allow for a specific Value of a Sensors Channel be added ONLY to a map. IE: If I have a map that shows VOIP statistics from firewalls to sip provider showing graphs, I may also have a 2 way QOS sensor where by I would ...
Tue, 10 Jun, 2025 at 1:46 PM
PRTG API max history calls
Hi, I'm looking into the PRTG API. I just noticed a maximum timeframe per API request when making a History call. (In the API documentation, on the tab). On that tab it shows: Maximum timeframe of 40 days when requesting RAW data. I...
Tue, 10 Jun, 2025 at 1:46 PM
Unusual Detection
Hello, I was looking for some extra information about this feature, but found very little. I would like to set this feature to change the state of a sensor immediately, once a heavy amount of traffic, ppa - goes through. Does this featu...
Tue, 10 Jun, 2025 at 1:46 PM
what to stop the Unusual status
How do I stop the Unusual status? Article Comments hello, in the web interface go to Setup -> System Administration -> Monitoring (in previous versions: System & Website) go to the Unusual Detection section and ...
Tue, 10 Jun, 2025 at 1:46 PM
SNMP- Auto-Discovery only
Is it possible to start a network Auto-Discovery only for SNMP sensors (without PING and WMI). So only devices with active SNMP settings should be recognised/add to the PRTG system. Article Comments When defining the auto-discov...
Tue, 10 Jun, 2025 at 1:46 PM
history toplist
Hello, what is amount history stores for PRTG in the toplits? I've seen data more old than 15 days. but I don't know what is amount days stored in the toplist thank Article Comments Hello, the default limit is 30 da...
Tue, 10 Jun, 2025 at 1:46 PM
Support Tab in ver 14
I am not able to find the "Feedback" tab on the new version (ver 14). When I refer to the support document,it says it is present in the Footer of all pages or under "System" tab. In ver 12 I was able to open a support ti...
Tue, 10 Jun, 2025 at 1:46 PM
How to monitor traffic (dividing per user, protocol, etc) through a VPN tunnel?
We need to monitor traffic in remote sites. We need to know the top user, top protocol, etc. We tried to use NetFlow, but because of tunnels VPN between remote site and the site where PRTG Network Monitor is running, the protocols is not sh...
Tue, 10 Jun, 2025 at 1:46 PM
Invalid XML (XML Parser mismatch: Wanted , got )
I am using the prtgshell powershell module with http://blogs.lockstepgroup.com/2013/09/monitoring-citrix-licensing.html to monitor citrix license usage. I am getting Error reading response: Invalid XML (XML Parser mismatch: Wanted </cha...
Tue, 10 Jun, 2025 at 1:46 PM
CPU usage 100% by core server service
Since the last update the CPU usage of the PRTG Core Server Service is going through the roof. I only have 16 sensors, just ping, rdp, pop3, smtp, ftp and http (not http advanced) at a scanning interval of 5 min. I am using a cluster, bu...
Tue, 10 Jun, 2025 at 1:45 PM
Linux-based version of PRTG Network Monitor
Do you have plans to release a Linux-based version of PRTG Network Monitor (Software Appliance/Virtual Appliance)? Article Comments Hello, thank you very much for your KB-Post. We do have such plans of of a Linux-Version of PR...
Tue, 10 Jun, 2025 at 1:45 PM
PRTG not working after upgrade to the 114.2.10.2114
I had stable 600 SNMP sensors setup until i run upgrade to 14.2.10.2114. Right after the upgrade my sensors started going "down" with errors Error opening snmp session: Unknown host (x.x.x.x:161) (Bad file descriptor) (SNMP error ...
Tue, 10 Jun, 2025 at 1:45 PM
Error connecting with SSL
Hi Team, We are getting "Error connecting with SSL. Error connecting with SSL. error:140773F2:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert unexpected message" error while configuring HTTPS sensor in PRTG. Regards, Abhinav G...
Tue, 10 Jun, 2025 at 1:45 PM
How to send PRTG notifications into Nagios
Hi guys, My company's network team is using PRTG Network monitoring while serveur team is using Nagios. My boss is asking me if there's a way to forward PRTG notifications into Nagios? Is-it possible? how? I did a few research...
Tue, 10 Jun, 2025 at 1:45 PM
Custom sniffer sensor ignores channel definition edits
I have just discovered the excellent custom sniffer sensor and set it up with a set of channels. I then (later) changed some channels so that they had different names and so on, but these edits do NOT seem to appear on the graphs. The edits...
Tue, 10 Jun, 2025 at 1:45 PM
Netflow 9 samples configuration
From my understanding Netflow 9 is more flexible with the concept of template. Are there any tutorials or samples of Netflow template configuration for PRTG and routers? Thanks Article Comments Hello, thank you very much for y...
Tue, 10 Jun, 2025 at 1:45 PM
Application Monitoring
Hi All, We have a lot of application based monitoring that runs at different intervals (daily, hourly, weekly, monthly). Each of these are important for the health of the application. At the moment these run via cron or task scheduler and...
Tue, 10 Jun, 2025 at 1:45 PM
Weird effect on graphs
I have a number of traffic sensors using SNMP Traffic. When I view them on graphs (live graph or on a map), I get two different effects. some sensors show 2 lines (traffic in and traffic out - I have disbaled traffic Total and Downtime fr...
Tue, 10 Jun, 2025 at 1:45 PM
Exchange 2010 dag
Hi guys I have an exchange 2010 in dag mode (passive active) do you have a sensor that tells me when the passive becomes active? Thanks In regards Daniel Article Comments Hello, thank you very much for your KB-Post....
Tue, 10 Jun, 2025 at 1:45 PM
Placeholders in XML/Rest sensors
I have an XML document with a list of devices which are known to PRTG and some data about them. For instance, this XPath query works fine: Node *[node_name='ORP020']loss_avg and returns the value 3.389831e-03. I would love to...
Tue, 10 Jun, 2025 at 1:45 PM
How to remote worskations without installing client software
I want to install some software and open softwares from my pc to all client workstations silently . Article Comments Hello, thank you very much for your KB-Post. May I ask, how exactly is this related to our PRTG Network Monit...
Tue, 10 Jun, 2025 at 1:45 PM
AD Replication Errors Sensor - "-d=doman name" Error
Hello. When setting-up the "Active Directory Replication Errors" Sensor, I receive a "-d=domain name" parameter error. The Username used under "Credentials for Windows Systems" is a member of the Domain Adm...
Tue, 10 Jun, 2025 at 1:45 PM
Historic Data Total Sum
Hello, Why on "Historic Data" "HTML web page" not displayed Total Sum volume (at the end of each column)? Article Comments Hello, thank you very much for your KB-Post. The sum of the primary channel is show...
Tue, 10 Jun, 2025 at 1:45 PM
Loss of data
Hi Team, Earlier this morning our PRTG server suddenly reported a grey status on around 99% of the sensors on our install. This state persisted for around 11 minutes until they all came back up without outside intervention. Could you plea...
Tue, 10 Jun, 2025 at 1:45 PM
Map connector port names
Is it possible to put port names on the connector between two devices? Or better, to bind two ports (sensors) to a certain connector? Something like hovering over a connector between two devices which gives you instant information which por...
Tue, 10 Jun, 2025 at 1:45 PM
FreePBX VoIP Quality monitoring?
Hello, I have server with FreePBX Distro in remote office. How can I monitor VoIP Quality? Article Comments Hello, thank you very much for your KB-Post. You could deploy a Remote Probe in the remote Office, and then use a [[ht...
Tue, 10 Jun, 2025 at 1:45 PM
help!!"no such object or instance" follows 1.3.6.1.2.1.43.6.1.1.3 oid
Hello everyone, I'm new to this and I have the hope that I mistake sieguiente ayudar.Cuando can try loading a mib (the printer) I get the following error, "no such instance" or sometimes also "no such object" follows...
Tue, 10 Jun, 2025 at 1:45 PM
SNMP Konfiguration
Hi Unser PRTG-Monitoring Server hat zwei IP-Adressen: x.x.x.1 und x.x.x.2 Auf den zu überwachenden Windows-Servern möchte ich in der Konfiguration des SNMP Dienstes nur den Zugriff von der Adresse x.x.x.2 zulassen. Kann ich dem PRTG S...
Tue, 10 Jun, 2025 at 1:45 PM
User Agent String
Hello, We want to use a default User Agent String for all our sensors (not only HTTP advanced) in PRTG Network Monitor. In the KB I found the topic: https://helpdesk.paessler.com/en/support/solutions/articles/16873-version-8-user-agent, i...
Tue, 10 Jun, 2025 at 1:45 PM
How can I create a sensor to alert when file count in a folder exceeds X?
I have a sensor that monitors the file count in an FTP folder on one of our Windows servers. It works fine and always reports an accurate count. I need to monitor a folder's contents (either or the Windows file system or in a specifi...
Tue, 10 Jun, 2025 at 1:45 PM
NSURLErrorDomain 404 - iphone app not working
We have just setup the trial version of PRTG and I am trying to setup the iphone app. However, I am getting the above error code. I have tested the demo account and this works fine. Any suggests? Does the trail version work for the iphone...
Tue, 10 Jun, 2025 at 1:45 PM
Netflow and CPU load
"The advantage of using NetFlow is that it only requires little CPU load on the router itself ". This is from Paessler manual. I am trying to understand this statement. When you use Netflow, you are telling the router to monitor t...
Tue, 10 Jun, 2025 at 1:45 PM
SNMP Trap Receiver doesn't receive any traps
I went throught the SNMP articles in KBs here but still unable to receive any traps. here are the steps. Installed SNMP Trap Receiver on a local prob. Used default port #162 Captured SNMP Trap OID and put full OID in the configs ....
Tue, 10 Jun, 2025 at 1:45 PM
prtgadmin initial password change causes error
I recently installed PRTG 9 and changed the prtgadmin password as suggested. So default login button disappeared as expected. Counterpart is that from that moment on the systemtray icon is continiously blinking with remark popup "PRTG ...
Tue, 10 Jun, 2025 at 1:45 PM
No valid result from SSH Shell
Hello, I have a UNIX device that have to be monitored. But Every Sensor about SSH failed with this error : "No valid result from SSH Shell" I tried some things I found on the knowledge base: Shell timeout to 30 sec Scannin...
Tue, 10 Jun, 2025 at 1:45 PM
HP Proliant Server Hardware monitoring support
Can sensors for monitoring HP Proliant server hardware be added to an upcoming release of PRTG please? Article Comments Hello Derek, I was able to do this with an Custom WBEM/WIM Script. I described it in this Thread: https://kb...
Tue, 10 Jun, 2025 at 1:45 PM
Multiple sflow graphs for different interfaces on same device
I'm currently running the free version of PRTG prior to deciding whether to purchase it. I have a specific requirement - namely showing sflow data from Procurve switches on an interface-by-interface basis. Can you show me how to add mul...
Tue, 10 Jun, 2025 at 1:45 PM
Move devices to other group, what happens to history?
I would like to move some devices to another group, but i wonder what will happen with the current history and log of the devices. Article Comments The historic data will be kept. The reason behind is that the historic data fold...
Tue, 10 Jun, 2025 at 1:45 PM
Remove Refresh Bar in maps
Hi, Is it possible to remove the vertical refresh bar that is shown in a map? I have a nice map layout with a background, but the white bar is in the way. See screenshot to see what I mean. http://i60.tinypic.com/bdqtkz.jpg Art...
Tue, 10 Jun, 2025 at 1:45 PM
Monitoring databse subfolders
The monitoring database files are located on this location C:\ProgramData\Paessler\PRTG Network Monitor\Monitoring Database They are ordered by date and the oldest is 9 month old, is it safe to delete these folders, what are the drawbacks...
Tue, 10 Jun, 2025 at 1:45 PM
How to parse the results from XML/Rest sensor
I have an XML document with a list of devices which are known to PRTG and some data about them. For instance, this XPath query works fine: Node *[node_name='ORP020']loss_avg and returns the value 3.389831e-03 for the node names...
Tue, 10 Jun, 2025 at 1:45 PM
How can I get Geo-Maps to remain zoomed in on one area?
Our company utilizes PRTG to monitor many clients in various locations. Each time the map refreshes, the zoom is reset. However, I want to remain zoomed in on a certain region. We are using NokiaMaps (HERE) as the Geo-Maps provider. If thi...
Tue, 10 Jun, 2025 at 1:45 PM
Organizing devices
Looking for guidance on how to organize devices, sensors, channels, notifications etc. Our requirements: > Over 1000 devices > Each device will have several sensors > Depending on sensor there are specific channel limits > Eac...
Tue, 10 Jun, 2025 at 1:45 PM
Visualize Link Usage in maps
Is there a way to visualize the current link usage? We currently use php-weathermap in addition to prtg to visualize the current link usage. With prtg I can only Link devices but there is no "semantic" behind the links. Is it po...
Tue, 10 Jun, 2025 at 1:45 PM
can you remove "response time" "record count" etc from graphs?
I need to create a map of graphs of KPIs which are all the values of SQL probes.. The graphs should only show the value, not the number of records (which is always the same), nor the response time (which doesnt matter) nor the downtime - ...
Tue, 10 Jun, 2025 at 1:45 PM
unable to import f5 mib
Hi, when I try to import f5-bigip-global-mib I get the following error: "Identifier or Type expected" on line 18 on the file f5-bigip-common-mib. I've seen many questions here regarding thus issue but without any solution. ...
Tue, 10 Jun, 2025 at 1:45 PM
Why are some CPU Load sensors not starting on cloned domain workstations?
I have 35-40 machines, all Windows 7 Workstations, latest, and greatest updates, and SP's have been applied. All machines are at the same level. All services and registry keys that were mentioned on this website have been checked, and ...
Tue, 10 Jun, 2025 at 1:45 PM