kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Bandwidth monitoring SNMP vs Netflow?
I have been using SNMP to measure the bandwidth usage of our Palo Alto firewall and it works fine. Is there some advantage of using Netflow vs SNMP? Thanks, Bob Article Comments Hi, it is pretty hard to talk of advantages h...
Tue, 10 Jun, 2025 at 10:37 PM
Sensor Freedisk
Hello, I want to add disk space for the sensor for Fortigate suppérviser to the disk. I tested with the OID : fg Sys Disk Capacity : 1.3.6.1.4.1.12356.101.4.1.7 fg Sys Disk Usage : 1.3.6.1.4.1.12356.101.4.1.6 I get the error me...
Tue, 10 Jun, 2025 at 10:37 PM
IMAP Sensor Login Failed
At first, sorry for my bad english. Today I try the IMAP Sensor to search for keywords in mails. If I configure the data for my google account it works. For my Exchange 2013 Server ist doesn't work. Both Imap services runs on E...
Tue, 10 Jun, 2025 at 10:37 PM
How to add channel information to Custom HTML Element In Map?
Hello everyone! Do you know how to add channel information to Custom HTML Element In Map? I want to collect channels data from sensor to html table like this : <style type="text/css"> .tg {border-collapse:collapse;bo...
Tue, 10 Jun, 2025 at 10:37 PM
NetApp sensors Temperature channel unit configuration
I have tried to use the Sensor Factory but I was unable to convert the Celsius unit configuration to Fahrenheit. The netapp device captures all temperature channels. The channel definition I have custom only captures channel ID#2, but it wo...
Tue, 10 Jun, 2025 at 10:37 PM
Notification delivery
Is it possible to use ad secondary email server the built-in email server? Thanks Article Comments If you mean that you want to use PRTGs built in mail server as secondary mailserver, then no; not possible. Feb, 2016 - Perma...
Tue, 10 Jun, 2025 at 10:37 PM
EXECUTE HTTP ACTION not working
I am getting a 404 when I try to use the EXECUTE HTTP ACTION. I want my monitor to start a Jenkins build via the web POST request http://user:password@jenkins.mysite.com/job/mybuild/build This works fine when I do this via curl mechanis...
Tue, 10 Jun, 2025 at 10:37 PM
No data when using the API for a specific sensor.
To give some background on what I am doing here is pulling a large group of sensors and recording the values. Any sensor that has a value of 0/no data/null I am re-scanning and checking the value to make sure the sensor is truly down or jus...
Tue, 10 Jun, 2025 at 10:37 PM
Traffic report
I have SNMP Traffic sensor. How i can get historic data report about incoming traffic per month (range: one year)? like: January - 2GB February - 3GB March - 3 GB ... August - 4 GB Article Comments The only way to do this would ...
Tue, 10 Jun, 2025 at 10:37 PM
Are there SSH script for monitoring AIX 7.1 Disk usage ?
Are there SSH script for monitoring AIX 7.1 Disk usage (eg. / , /home , /opt , /usr , /u01)? Article Comments Hi, AIX is not officially supported by PRTG so there are no out of the box sensors. However, the SSH Script Sensors s...
Tue, 10 Jun, 2025 at 10:37 PM
My VMware host sensor can’t find data. What can I do?
Suddenly, when monitoring the hardware of an ESX server, the corresponding sensor does not receive data anymore. PRTG shows a ‘Warning’ status for this sensor with the message ‘162 elements not found’ or similar. I did not change anything i...
Tue, 10 Jun, 2025 at 10:37 PM
HTTPS Bad Request
Since the update to PRTG version 16.1.21.1421 all http sensors which monitor a website via https get "HTTP/1.1 400 Bad Request" failure although the sites are up & running. The http sensors using regular http still work. Onl...
Tue, 10 Jun, 2025 at 10:37 PM
HTTP Full Web Page with IE Browser Engine stopped working
Hello Sience the last update the HTTP Full Web Page with IE Browser Engine stopped working! And it does not say down. The Loading time stays at 0ms! For some sites we need IE Browser Engine, cos the sites have Youtube embedded and Chromiu...
Tue, 10 Jun, 2025 at 10:37 PM
High Values in WMI Cpu Load Sensor
Hi I just realized that some of my CPU Usage values with the WMI CPU Load Sensor are crazy! The main channel show a minimum usage of -175% and a maximum of 6893%. In theory the accepted values are form 0 to 100% This is a screensho...
Tue, 10 Jun, 2025 at 10:37 PM
User Group & AD - Default Homepage Does Not Stick
Hello, We are using PRTG Network Monitor 15.4.20.4776 x64 and are trying to get a default homepage set for users of a specific group when they log in. This user group ties to Active Directory on a Windows 2008R2 Standard DC. We have trie...
Tue, 10 Jun, 2025 at 10:37 PM
Updating PRTG on Windows 2003 fails because of invalid certificate. What can I do?
I try to install a new PRTG version on my Windows Server 2003 system using the auto-update. Unfortunately, the update cannot be installed. The PRTG log shows the following message: 03.02.2016 13:09:33 Match: C:\Program Files (x86)\PRTG Ne...
Tue, 10 Jun, 2025 at 10:37 PM
Migration of test sensors to live service
How can I export my sensors from a test server to a production instance Article Comments I'm afraid that it is not possible to export individual devices, sensors or configurations. Only the complete configuration can be co...
Tue, 10 Jun, 2025 at 10:37 PM
SNMP error # 223 with CPU Load on a Cisco 4503
Hi, i have a problem with the CPU load sensor in a Cisco 4503, the other sensor interfaces and memory works right, but the CPU load give me problem with the error (SNMP error # 223) best regards. Article Comments Hello, we a...
Tue, 10 Jun, 2025 at 10:37 PM
Index change for SNMP Library sensor
Hi, we have created sensors based on snmp library sensors. There we read out tables and created sensors. So far so good. Now the indexes change for different values within these tables. And now we have incorrect data because the indexes d...
Tue, 10 Jun, 2025 at 10:37 PM
How can I identify the APPID connecting to a hostname?
I am receiveing Google alerts stating that a PC (also where PRTG is installed) is trying to log in to my Google account in an unsecure manner. I want to identify the process APPID connecting to accounts.google.com Is there a sensor I can ...
Tue, 10 Jun, 2025 at 10:37 PM
SMS Delivery configuration issue
I am trying to configure PRTG to send SMS notification and encountered the following issue: 1. My local bulk SMS provider is not in the list of supported providers in PRTG 2. Custom URL from my provider is as follow http://<username...
Tue, 10 Jun, 2025 at 10:36 PM
Custom SNMP Trap Reciever
Hello, I'd like to monitor trap messages sent from a machine. In my test configuration this worked well with the SNMP Trap Reciever sensor, but in practice my company uses a their own MIB file including Trap OIDs. The problem is that ...
Tue, 10 Jun, 2025 at 10:36 PM
maintenance window mode
we have scheduled a planned outage to do updates on servers. and we want to put PRTG in maintenance window mode so it doesn't show in the availability that is was down which we use for monitoring our SLA. Article Comments Is...
Tue, 10 Jun, 2025 at 10:36 PM
On monitoring HTTP status of multiple service instances of load balanced websites
I did see another similar question but I decided to start a new thread any way. We use DNS Round Robin (multiple IP A records for the same host name). Every time a client does a DNS lookup they get multiple IP addresses returned in random...
Tue, 10 Jun, 2025 at 10:36 PM
add http Channels of packet Sniffer for differnet Devices
Hi I want to add Traffics of http channel of Packet sniffer for some devices with different IPs and see live or historic traffic of http channel all in a graph. how is it possible in PRTG? Thanks Article Comments In case yo...
Tue, 10 Jun, 2025 at 10:36 PM
Custom column width in mapobjects
Is it possible to set any column widths ? Data tables seem to arbitrarily assign a width which can be inefficient. probegroupdevice, sensor, downtime all seem to use the 1/3 of the display when sensor/downtime could easily use 1/4 each...
Tue, 10 Jun, 2025 at 10:36 PM
XML With multiple channels the default Unit name.
Hi team, I have created a powershell script that will create the following XML file: <prtg> <result> <channel>Total Points</channel> <value> 43140 </value> </result> <re...
Tue, 10 Jun, 2025 at 10:36 PM
Bandwidth Monitoring
We have three gateways to the internet and I would like to measure the available bandwidth across each gateway. One gateway is a proxy, the second is the default gateway. I have a 10 meg file on an external web site which I will download pe...
Tue, 10 Jun, 2025 at 10:36 PM
Monitoring LSI MegaRaid Controller in Windows 2012 Storage Server
We have a Win2012 storage server which has an attached JBOD of several disks. We use a LSI MegaRaid Controller to connect the JBOD via SAS Cables. The controller has a theoretical max of 6 Gbit/s. We would like to monitor the actual cont...
Tue, 10 Jun, 2025 at 10:36 PM
How do I build a group for some windows system to monitor
I;m looking to monitor about 25 systems running win7, xp 2003. I created a group, but how do I add these system into the group so I can monitor their cpu and memory usage? Thank you Article Comments You can either add these de...
Tue, 10 Jun, 2025 at 10:36 PM
Business Process Sensor suggestions
I have started to use Business Process Sensor recently and I can see a great potential in it. Thank you Paessler for this sensor :) After some time of usage I have suggestions for an improvement: Drill down feature to go to groups, devic...
Tue, 10 Jun, 2025 at 10:36 PM
Sensor Factory Sensor error"At least one source channel is paused or has no data"
Hi I have some "Packet sniffing sensor" I used "sensor factory sensor" to sum http traffic of each channel but Since the Remote Probe is on each Computer when one of the owner of the computer turn it off the sensor fa...
Tue, 10 Jun, 2025 at 10:36 PM
Installation with Future Date/Time
I noticed that the monitoring software will not function correctly when I install it on a new server and then roll back the date and time. It appears that the program looks at the currently created database files and references them. If ...
Tue, 10 Jun, 2025 at 10:36 PM
Windows 10 version
Does PRTG care/prefer whether this is Windows 10 pro version or home version? This would be 64-bit Article Comments Home should be sufficient, remember to set your energy settings to "High Performance" in order for PRT...
Tue, 10 Jun, 2025 at 10:36 PM
How to differentiate between down on monitoring error from down from target device problem
My admins complain because sometimes they receive notifications on a "down" device that turns out to be a monitoring problem, e.g., authentication failure on target device, wmi errors, locked ssh accounts used for monitoring on ta...
Tue, 10 Jun, 2025 at 10:36 PM
SNMP traffic for Vlans
Dear, I'm trying to monitor the traffic which goes over our Vlans, but when I open the sensor for the Vlan the only thing I see is 1kb/s which is impossible. I've configured the snmp settings on our switches and routers but I...
Tue, 10 Jun, 2025 at 10:36 PM
How do I create a delta sensor from an HTTP Push data sensor value?
Hi, I want to monitor an application to make sure its handling a certain number of operations per minute. I worked out how to create an HTTP Push data sensor - and how to send the total from the application using HTTP. Thats great - and...
Tue, 10 Jun, 2025 at 10:36 PM
Code: PE235 "Class not found"
I get an Error with every WMI SQL 2005 Sensor -> Code: PE235 "Class not found" But i can find all classes with get-wmiobject just fine. I can even monitor everything with Windows Reliability and Performance Monitor. Other WMI...
Tue, 10 Jun, 2025 at 10:36 PM
PRTG sensor graphic
Hello, I have issue with the graphs of the sensors. In live data tab the graph from interval to interval have blanks, even though there is a value in the table. In the next refreshing interval the graph is filled and it is ok, and so on and...
Tue, 10 Jun, 2025 at 10:36 PM
Monitoring Vpn Connection
Hi There, We have an IpSec Vpn connection - Site to site between two firewall devices (Forti+Checkpoint) I would like to monitor when the vpn connection is up. Can you give mo some suggestions on how to achieve it? Article Comments ...
Tue, 10 Jun, 2025 at 10:36 PM
Request for Maintenance Window enhancement
I would like to request the capability to attach several device groups to one maintenance window; entering outage dates in one place and simply disabling when not in use. Article Comments Dear Tracy Thank you for your feedb...
Tue, 10 Jun, 2025 at 10:36 PM
Filterung von Alarmen für Kundenumgebungen
Hallo, ein Kunde möchte für bestimmte Server seiner Umgebung eine Auswertung aller aufgetretenen Ausfälle (Ping) seit dem 1.12.2015 mit der genauen Uhrzeit und Dauer des Ausfalls. Gibt es eine Möglichkeit dies in PRTG darstellen zu lassen? ...
Tue, 10 Jun, 2025 at 10:36 PM
Make PRTG external available
Hi, We want to make PRTG externally available for our organization, but we facing some problems with that. i setup the Administration console with all the external options, external DNS name and HTTPS enabled, after that is forwarded th...
Tue, 10 Jun, 2025 at 10:36 PM
List of worst services
Hello, i try to figure out the services that needs can be usefull to get n scripted restarted or something like this. For this it would require an list of all error/critical events of all sensors. The down time summery would not help, bec...
Tue, 10 Jun, 2025 at 10:36 PM
How to display all the rows from mysql table with mysql v2 sensor?
Hello, I am complete new to PRTG. I am trying to display device status from mysql database table with mysql v2 sensor. Problem, I am having is that device IDs are in database table with are random and I would like them all in channel ta...
Tue, 10 Jun, 2025 at 10:36 PM
HTTP XML/REST Value sensor
We could get the jk status xml result by given "jk:member errors" at XML Node field. After we upgraded to version 9.2.0.2125, it does not work anymore... The sensor responses "'jk' is an undeclared namespace. Line 1, ...
Tue, 10 Jun, 2025 at 10:36 PM
How to base all charts at zero
"Never trust a salesman, a politician, or a chart that is not based at zero." How do I scale all my charts to a min value of zero, without settings a max value also. I know I can manually scale all of my charts, but I have to ...
Tue, 10 Jun, 2025 at 10:36 PM
Could not start webserver: Structural error in xml file, 9 open items. ID: - 1000
I'm unable to start the PRTG Core Server service via Services. This PRTG has been working for a long time already. Not sure why this is happening now. Application log shows "Could not start webserver: Structural error in xml file, ...
Tue, 10 Jun, 2025 at 10:36 PM
Tips&Tricks: Can I filter a sensor list for several tags?
When using the PRTG web interface, I would like to view a list of sensors that carry several tags. For example, I want to show sensors only that have both a myTag and and bandwidthsensor tag. Also, is it possible to only show sensors of a...
Tue, 10 Jun, 2025 at 10:36 PM
SNMP Walk
Hello guys, I hope someone can assist me as I am new to the tool and SNMP Walk. My mission is to find the OID of a CPU on a Cisco 5515 ASA. I have downloaded the Paessler SNMP Tester 5.2.1 and am trying the walk..... I filled in the local...
Tue, 10 Jun, 2025 at 10:36 PM
Meraki PRTG
Hi, we have added a device and filled in the IPV4/DNS name and changed the SNMP Devices to v2c and put the Community string and SNMP port but when we go to create a new SNMP sensor the guide says to search for SNMP Custom Table but it doesn...
Tue, 10 Jun, 2025 at 10:36 PM
(001) lo Traffic (SNMP Traffic) Down (No response (check: firewalls, routing, snmp settings of devi
My server is up, but not sure why I am getting this, Please suggest on this: (001) lo Traffic (SNMP Traffic) Down (No response (check: firewalls, routing, snmp settings of device Article Comments Did it ever work? If so, have...
Tue, 10 Jun, 2025 at 10:36 PM
Local Network Devices
Hi there, I have a probe installed on local computer in a network. Can i monitor it's connection to different devices on the network (devices on which i can't install a probe? Please advise on how to achieave it. Article Com...
Tue, 10 Jun, 2025 at 10:35 PM
Create ticket with email
I'm new to PRTG and network monitoring in general. As I grasp some of the concepts I have some questions. I would like to generate a ticket when a email is sent regarding technical issues from our end user who will not be using PRTG. I ...
Tue, 10 Jun, 2025 at 10:35 PM
Custom Report Template - swap table info
Hello, I created a new report template, based off the 'B11 Graph Only - 24h' template, which makes a call to 'Graph plus 365day graph'. In 'Graph plus 365day graph' there is this line: <#report type="...
Tue, 10 Jun, 2025 at 10:35 PM
Monitoring DHCP SUPERscopes
Any word on monitoring SUPERscopes? I've added all scopes as described elsewhere in the KB, but we have quite a bit of them so using sensor factory to sum up scopes as someone else suggested isn't terribly practical. Especially give...
Tue, 10 Jun, 2025 at 10:35 PM
Mailsensor send alert incl. Mailbody possible
Hi all We are using the mailsensors to check if backup jobs were done successfully. Usually the software sends the errormessage in the emailbody to a mailbox and PRTG checks the mailbox. Now my question: Is it possible to ADD the actual...
Tue, 10 Jun, 2025 at 10:35 PM
SNMP Error 222
Hey there! I need somehelp with snmp monitoring for a Sophos SG Firewall. There is a MIB-file, but i cannot import them in our PRTG Monitoring Core Server with the converter tool. i tried to get a solution with the specific OID of the not...
Tue, 10 Jun, 2025 at 10:35 PM
add new snmp library for msa 2040
Hi to all i download MIB file for MSA 2040 from hp site and convert it to oidlib format with MIB Importer v3.4.8 i add san storage too prtg version 15 and then add new snmp sensor and choice snmp library and select new oidlib that i created...
Tue, 10 Jun, 2025 at 10:35 PM
VMWARE SOAP Sensor bringt nur noch Error. 1
Guten Morgen zusammen, bei der Überwachung einen vCenters mit 4 VMWare Hosts habe ich bei dem Sensor "VMWare Hostserver Hardware-Zustand (SOAP)" das Problem dass mir ein Host immer den Fehler: Error. 1 element returns an error ...
Tue, 10 Jun, 2025 at 10:35 PM
Setting up two different SMS gateways
I'm planning to implement two different SMS gateways (webbased) within a PRTG Cluster. At the moment under Notification Delivery, i'm only able to configure one Custom-URL based notification for SMS-gateways. Will there be a way t...
Tue, 10 Jun, 2025 at 10:35 PM
Monitor DATASTORE Latency individually under VMWare vsphere 5
Hello, With the actual version of PRTG, how to monitor the latency on each DATASTORE, instaed of global latency per VMWare host Is it possible through VCENTER sensor ? If yes, how to do this Thanks Article Comments Hell...
Tue, 10 Jun, 2025 at 10:35 PM
PRTG Vs Firewall
Why do we require PRTG in addition to firewall? Article Comments Well, you don't need PRTG in addition to a firewall. If you want to monitor the network behind the firewall, then you can use PRTG :) What exactly is your ques...
Tue, 10 Jun, 2025 at 10:35 PM
HTML Code for private website page
I'm looking to add on a private page the current status for my different servers using PRTG, wondering how I go about it. With perhaps some sample code. Article Comments Hi Gibster, You can use the API of PRTG to query sta...
Tue, 10 Jun, 2025 at 10:35 PM
Set warning/error values for custom XML sensors?
I'd like to add a sensor that checks multiple entries in an xml as different channels, which will error out if the value is equal to a specific string. How can I go about doing that? Article Comments Hi, The normal XML/RESt...
Tue, 10 Jun, 2025 at 10:35 PM
CSVExport not accepting startdate enddate settings?
Hi, I've downloaded the latest version of CSVExport from: - <http://prtgtoolsfamily.com/downloads/download/90a40a6c-493b-4dbf-9359-8c272522c576> It runs fine against my PRTG server (latest version downloaded) but output is a...
Tue, 10 Jun, 2025 at 10:35 PM
I am having an issue importing a MIB File
I am using Paessler Importer v3.4.7 and keep getting an this error "Something went wrong. Please check if all needed include/import files are in the stdmib or working path." I have checked and verified that SNMPv2-SMI, SNMPv2-TC...
Tue, 10 Jun, 2025 at 10:35 PM
Different Web Interfaces for Different Users
Hi everyone, I want to create different web user interfaces for different PRTG users. There must be specific devices and their sensors for a spesific user. For example, for A1 user, there will be only X1 and X2 servers and their sensors,...
Tue, 10 Jun, 2025 at 10:35 PM
System Health Temperatures for Cisco 6509-E failed to retreive the data
Since initial discovery, the PRTG installed 129 sensors but the one which checks the temperature is failing. Via snmpwalk we are able to check the temperature. The other 128 are working fine. Sensor Type: SNMP Cisco System Health sensor ...
Tue, 10 Jun, 2025 at 10:35 PM
windows certificate
I use a custom sensor to monitor my windows certificate : WinCertExpiration.exe. It works on 2 windows server 2008 and 2012. But it doesn't work on a SBS2008. When I write my command directly on the SBS prompt with all parameters (IP,...
Tue, 10 Jun, 2025 at 10:35 PM
How do I setup individual minigraphs for a VMware Host Performance (SOAP) Sensor
When I setup the VMware Host Performance (SOAP) sensor I receive a single sensor with multiple channels. When creating a "minigraph only" status icon in the Map Designer I can only create a minigraph for the primary channel. I w...
Tue, 10 Jun, 2025 at 10:35 PM
How to monitor Dell PowerVault MD32xx?
How to monitor Dell PowerVault MD32xx (SAS attached to ESXi hosts)? Article Comments Please review our article on how to set this up in PRTG. Powervault Sensor Jun, 2013 - Permalink Hi, Can you be more specific? On our...
Tue, 10 Jun, 2025 at 10:35 PM
How can I monitor SharePoint in Office 365?
Hello everyone, we want to monitor the used space of each website collection in SharePoint (Office 365). Is that possible with the PRTG Network Monitor? If so, how can it be realized? Please let me know if you need any more information....
Tue, 10 Jun, 2025 at 10:35 PM
factory-sensor view
Hi, I configured the sensor factory. The sensor looks like this: I was satisfied. But when I do something, such as updating the page data obnavlyayutsya themselves, changing the priority channel, with a view of what is going on, and...
Tue, 10 Jun, 2025 at 10:35 PM
PRTG Many Maps, Group Structure
Hallo, Unsere PRTG Installation umfasst inzwischen viele Maps. Diese werden Alphabetisch Sortiert. Was nicht unbedingt Günstig ist. Gibt es eine Möglichkeit per HTML Anpassung oder ähnlichem Maps zu Gruppieren? Derzeit sind einfach 50...
Tue, 10 Jun, 2025 at 10:35 PM
sflow cisco config example
I'm Trying to get sflow working with a cisco 4500. The sflow tester is receiving faild packets. already set it to sflow v5 and took out the long attributes and the counter values but i can't get it to won't work. do you have...
Tue, 10 Jun, 2025 at 10:35 PM
On the Maps Edit Option
How can I monitor the connections between to icon that I have setup as Windows DC's? I place two icons on the map and connect them. The line (connection) is green but I want it to turn a different color if the ping fails between those...
Tue, 10 Jun, 2025 at 10:35 PM
FTP sensor behavior and logging
We notice that FTP sensors switch from explicit to implicit mode when the sensor doesn't receive data or when the connection time-outs. There is then made an log entry: Connection established using implicit mode. We have 2 nodes for...
Tue, 10 Jun, 2025 at 10:35 PM
File Content Sensor should send message only if new errors happens
My log file will be continuously extended with new rows. I’d like to implement sensor, which informs me only if new errors happens. Example: 17.02.2016;15:30:24;"JOB1";"BATCH 5003";gestartet;"" 17.02.2016;1...
Tue, 10 Jun, 2025 at 10:35 PM
Tons of vCenter PRTG login request logs
I am seeing hundreds of logs coming in from PRTG to our vCenter server from the user account it is configured with, they are coming in every few seconds. Is there currently a fix for this? It seems like it would make more sense to keep an o...
Tue, 10 Jun, 2025 at 10:35 PM
Disk usage free vs used space
Hi, Thanks for your PRTG solution with great feature for daily supervision. However, I am surprised about your idea to plot free usage disk instead of used disk space. I have always to figure out that charts are representing free space inst...
Tue, 10 Jun, 2025 at 10:35 PM
Device Auto Discovery Template
After creating a template from an existing device (fortigate appliance with some snmp traffic and snmp table sensors) and starting a discovery (with created template from above) on a different fortigate device the assistant stops with "...
Tue, 10 Jun, 2025 at 10:35 PM
Unable to add ANY of the Exchange sensors on a remote probe
Scenario: Computer A is the core PRTG install. Computer B (called SHSRV.SHF.local), on a remote site, is hosting a PRTG probe and is also hosting Exchange 2010 - it's an SBS2011 box. I am trying toa dd any of the Exchange sensors - Ex...
Tue, 10 Jun, 2025 at 10:35 PM
How can I select interfaces when adding an SNMP CUSTOM sensor for my Cisco device?
When I make a Custom SNMP sensor for example :ifAdminStatus OID = 1.3.6.1.2.1.2.2.1.7 then I don't see where to select the interfaces of the switch to be query, like the SNMP Traffic does. Article Comments Hello, we appr...
Tue, 10 Jun, 2025 at 10:35 PM
PRTG Connection Refused.
Hi All, I have a bit of a problem with my PRTG at the moment. I need to know why will my PRTG on the administrative console show not connected. And the red alarm circle keeps flashing saying the connection is refused. I need help is there...
Tue, 10 Jun, 2025 at 10:35 PM
RDP Sensor Down, but active connections still alive
We are experiencing issues with one of our RDP servers. We have approximately 30 users connected through RemoteApp, and about twice/week we'll get 'RDP Down' warnings and then are 50/50 for being able to connect via RDP. Any a...
Tue, 10 Jun, 2025 at 10:35 PM
How to perform a logical AND filter in Custom Report Templates
Hi guys, i'm currently trying to create a Custom Report Template which shows only flapping devices. So i need all devices, which are between 0% Uptime and 100% Uptime. I found in your documentation, Using multiple filter_xyz fields pe...
Tue, 10 Jun, 2025 at 10:35 PM
Ping Dependencies - Layers
In my environment I have the following scenario: Device 1 (190 sensors) has a dependency on a PING to device 1's IP. Device 2 (4 sensors) has a dependency on a PING to device 2's IP. Device 3 (8 sensors) has a dependency on a PING...
Tue, 10 Jun, 2025 at 10:34 PM
Map interface
Hi, we will like to have a big monitor presenting all the time the status of our network, the problem is that the site expires the session after a certain amount of time,how can we achieve this? Thanks, Cristobal Article Comments ...
Tue, 10 Jun, 2025 at 10:34 PM
What does the status column of a device really represent?
I currently query a list of devices using the following API call: /api/table.xml?username=myuser&passhash=????&content=devices&output=xml&columns=device,status,downsens&count=40 The XML file I receive contains mult...
Tue, 10 Jun, 2025 at 10:34 PM
CPU monitoring mechanism
Dears, I set the monitoring CPU sensor scanning internal for 2 minutes. But I found that the sensor sometimes will take reading in 1 minute internal. It is sometimes happened when the alert limit hit for the CPU sensor, but sometimes not....
Tue, 10 Jun, 2025 at 10:34 PM
How can I resize custom map objects
Dear, I want to increase the font size of a custom map object, but couldn't find anything. I've created a custom map object for my library to show it in our map. Currently the library is present in the map but the font size is...
Tue, 10 Jun, 2025 at 10:34 PM
Parse the IP address
Hi Team, Is there a way to have a link from another application into device data of PRTG? This link should be able to parse the IP address or DNS name of that device. Ideally including a reporting period or via a link to the live data of ...
Tue, 10 Jun, 2025 at 10:34 PM
Rapport de disponibilité d'un équipement
Bonjour, Est-il possible de créer un rapport affichant la disponibilité (capteur ping par exemple) d'un équipement sur 6 mois (ou autre plage) et indiquant pour chaque période d'indisponibilité s'il s'agit de la maintenanc...
Tue, 10 Jun, 2025 at 10:34 PM
Gibt es eine "abgespeckte" Vorlage für Berichte?
Hallo Leute! Wir nutzen PRTG in einem kleinen AD-Netzwerk und wollen einen Monatsbericht z.B. nur über die Festplattenkapazität aller Server erstellen. Gibt es eine Möglichkeit, einen SCHLICHTEN Bericht zu erstellen (z.B. über weitere temp...
Tue, 10 Jun, 2025 at 10:34 PM
How to setup IMAP sensor with Gmail
Kind users of PRTG, how can i setup an IMAP sensor so it will read my backup emails from Windows backup send to this Gmail account. i have followed the manual underneath. But i t still gives the error code Socket Error # 10061 Connection ...
Tue, 10 Jun, 2025 at 10:34 PM
Newest file channel claiming file older than it is
I am trying to test a log file folder for time since update by looking for newest file older than 180 seconds. I have the folder that the logs are in open on my desktop. I've noticed that the "Date Modified" column doesn't...
Tue, 10 Jun, 2025 at 10:34 PM
Using SSL Certificate Sensor with templates
Hi I tried to use the SSL Certificate Sensor BETA in a device template. After creating a new device (a website to monitor) with this template, the certificate shows "0 days to expire". Creating a SSL Certificate Sensor without t...
Tue, 10 Jun, 2025 at 10:34 PM
email notification for five star alerts
how to send email notifications for five star alerts Article Comments I'm not exactly sure what you're trying to do. Do you need to setup a specific notification for sensors rated with five stars? In that case you can c...
Tue, 10 Jun, 2025 at 10:34 PM
Adding additional probes to cluster
Hello, We have two PRTG servers set up in a cluster (they are in separate data centres for resilience), but have now hit performance issues with the probes and they are complaining of too many open requests. I would like to add two addi...
Tue, 10 Jun, 2025 at 10:34 PM