kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Machines are getting detected again in auto discovery
Machines are getting detected again in auto discovery group although they are available in other group. For example there is a desktop machine which is already in the tree but again it's detected in auto discovery group. Also what do ...
Tue, 10 Jun, 2025 at 10:24 PM
Total bandwidth or other report.
Hi Team We've got lots of PDU's that are monitored in our installation for power consumption and billing reasons. My superiors have asked me to build a automated monthly report on the total kWh used on each PDU bank. The standar...
Tue, 10 Jun, 2025 at 10:24 PM
Sunburst Map
Hi Is it possible to pick and chose which device can be added to sunburst? Article Comments Hello, Filtering maps objects is possible, though it requires some manual work. Please add tags to the devices you want to show an...
Tue, 10 Jun, 2025 at 10:24 PM
problems checking large quantity of backup mails via Office365
Hi, We check our customer backups by monitoring a mailbox that receives mails from their backup software. But a while ago PRTG started throwing errors saying "Could not access the mailbox (PE: 124)". We are thinking this is b...
Tue, 10 Jun, 2025 at 10:24 PM
Synology System Health, no such instance error 223
Hi all I just created a monitor for an additional synology DS212j, Firmware 5.2. I can monitor physical disk health and disk free, but when it comes to the synology system health, it says "No such instance (SNMP error # 223)". ...
Tue, 10 Jun, 2025 at 10:24 PM
NetApp clustered Data ONTAP sensors
Hello, We have several NetApp clustered Data ONTAP systems and the following sensors does not seems to work: SNMP NetApp License SNMP NetApp Logical Unit SNMP NetApp I/O Please advise, yaron Article Comments Dear Mr....
Tue, 10 Jun, 2025 at 10:24 PM
How to monitor a website whether it is in upstate or not? Also need a script to check the particular
Please help me out with this. Regards, Jayachandran Article Comments We have various HTTP sensors that can be used for this very purpose. They will go down once the website becomes unavailable, due to a timeout or if a string ...
Tue, 10 Jun, 2025 at 10:24 PM
A PRTG sensor to monitor and alert if "xyz website" is not accessible or if server refused to connec
Could you please help me out what I needed to do to monitor a website. It would be great if you could explain step by step. Thank you:) Article Comments Add a new device in PRTG Set the URL (e.g. www.google.com) as device a...
Tue, 10 Jun, 2025 at 10:24 PM
Using the sensor factory to get packet loss average for N minutes
I have tried using a free custom XML/EXE script; however, I get an error "Unable to remote server." Any ideas using the sensor factory to get the packet loss average of 5 minutes from the PING sensor. Article Comments ...
Tue, 10 Jun, 2025 at 10:24 PM
CPU load sensor with WMI
I setup a CPU load sensor for a server using 48 cores CPU. For SNMP, it can show all 48 cores in form of "Channel". For WMI, it can only show 32 cores. How can I make WMI CPU sensors show all 48 cores normally? Thanks. A...
Tue, 10 Jun, 2025 at 10:24 PM
Cant monitor status of nics in windows
Althought I can monitor the nics on a windows machine/server, it doesnt detect the up/down status of the nic. I have added the nics and can see throughput, when i disable / unplug the nic it still shows green but just with 0 throughput. H...
Tue, 10 Jun, 2025 at 10:23 PM
probe disconnected and administration tool locked
Hi Support, PRTG Network Monitor 16.2.23.3269 x64 PRTG was working fine under Windows 7 but intermittent probe since upgrading to Windows 10. States that the Trial license expires in 17 Days however this is after re-installing PRTG. The Lic...
Tue, 10 Jun, 2025 at 10:23 PM
Windows Update Status Sensor on WorkGroup
?????? ????. ???????? ? ???????? Window Update Status Sensor. PRTG ????? ????? ?? ??????????? ?????? ?????????????? ?? ????????? ? ??????? ?????? ??? ?????????? ? ?????????????? ?? ??????? "Window Update Status Senso" ??????...
Tue, 10 Jun, 2025 at 10:23 PM
PRTG Security Fix Request
Can we get a fix for the following vulnerability. Form with action https://prtg/public/checklogin.htm does not explicitly disable autocomplete for the following sensitive fields: password need to have the following code in the login pag...
Tue, 10 Jun, 2025 at 10:23 PM
Cisco WLC 5508 SNMP Monitor
We have a Cisco WLC 5508 that we want to monitor using PRTG. I downloaded the MIB from Cisco and converted it using the Import Tool. I would like to monitor all of the traps but when I let PRTG create all the sensors it found based on that ...
Tue, 10 Jun, 2025 at 10:23 PM
Import Sophos Astaro MIB file
Hello, how can I import the MIB file from our Sophos UTM9 devices? If I try to convert the MIB with the MIB Importer I got the following message ################## Import successful! Report for C:\Program Files (x86)\Paessler MIB Import...
Tue, 10 Jun, 2025 at 10:23 PM
Mutualize Powershell for custom sensors
Hi I swear I had been looking for an answer on this KB but could not find any. The idea is that each time I run a powershell script it takes (a long) time to execute. The script by itself takes 15 to 18 ms but when I run it from command l...
Tue, 10 Jun, 2025 at 10:23 PM
http sensor: how to get regex from a string response
I need to get a numeric value from http get. Websense makes available a status code from this url: http://<WCG IP address>:8083/health.load Load=2253 Conns=5150 Mbps=6.42 ..how can I get above numeric values with a regex expression ...
Tue, 10 Jun, 2025 at 10:23 PM
Upgrade PRTG to 16.2.23.3270+
Hello Experts, I have upgraded my prtg to version 16.2.23.3270+ yesterday and all of a sudden my remote probes "2250" in number says manual update required after some research I found the registry tweak of "ProbeUpdateMax...
Tue, 10 Jun, 2025 at 10:23 PM
Sound Alarms\Alerts
Hey Folks, How are you doing? I'm facing an issue with the enterprise console, we are not able to receive sound alerts for new alarms, I made sure that the system tray icon is shown up and also configured the play sound alert. I a...
Tue, 10 Jun, 2025 at 10:23 PM
Historic Data vs Log messages
As part of my evaluation of PRTG as my organization's future network monitor I am using the web interface on PRTG version 16.2(the new trial version) to try to determine the downtime of some network interfaces and I'm unsure how to ...
Tue, 10 Jun, 2025 at 10:23 PM
Please explain the % in the PING Graph
Can someone please explain what the % column on the right side of the Ping Graph means? I only have Downtime, Ping Time, and Packet Loss showing. Im sure its simple, but im just not making sense of it. (tried to attach a ss but was unable)...
Tue, 10 Jun, 2025 at 10:23 PM
SNMP Bandwidth Monitoring Sensors - Traffic In/Out similar/the same?
I just got PRTG set up yesterday. I am a home user and only really have interest in monitoring my bandwidth to and from the internet. I've set up sensors via SNMP to monitor the eth0 (WAN) port on my router. Everything seemed to be g...
Tue, 10 Jun, 2025 at 10:23 PM
Email Notifications
Hello, I have a sensor that is always with the ping down (it has to be on all the time), and so we are always receiving notifications in our email. The problem is that we receive several notification emails everyday from this sensor specifi...
Tue, 10 Jun, 2025 at 10:23 PM
SNMP Trap Receiver Help
Hi I have configure a SNMP Trap Receiver sensor on PRTG to get SNMP Traps from a EMC vnxe3200 Cabing. The EMC guys send me a file.mib with the trap ODIs. I save it on PRTG Network Monitor\MIB folder and reset the prtg server. But ev...
Tue, 10 Jun, 2025 at 10:23 PM
Unable to manually set sensor limits
I've got a Disk Free sensor that is currently in the Down state as it's below the error limit of 10% free space. However I wish to lower this error state to 5%. I've clicked on the settings of this channel and set the lower warn...
Tue, 10 Jun, 2025 at 10:23 PM
Live Ausgabe der Werte
Sehr geehrte Damen und Herren, ich habe in meine Access Point mit drei Scripts erweitert. Das auslesen ist kein Problem. Im Map Designer lasse ich mir die Daten als "LIVE Graph (keine Beschriftung) anzeigen. Leider wird nur der Min...
Tue, 10 Jun, 2025 at 10:23 PM
constant errors monitoring vCenter
Hello, We set up PRTG about a year ago and up until recently everything was running smoothly. Recently however our vcenter sensor has been going on the 'fritz' constantly giving errors that 'statics for this entity are not ava...
Tue, 10 Jun, 2025 at 10:23 PM
Monitoring Hyper-V on a Windows 2012 Core server
Hi, We have PRTG installed on a clients Virtual Machine, but wish to monitor the Windows Hyper-V core server too. (The physical server is an HP Proliant Microserver Gen8) We have managed to get the device added and also added the Hyper...
Tue, 10 Jun, 2025 at 10:23 PM
PRTG Enterprise Console Crash
We have a couple of PRTG servers connected with our PRT Enterprise console. Now since we upgrade to version 16.2.23.3270, the enterprise console crash every 5 minutes. I have reinstalled the Enterprise console a number of times but this ...
Tue, 10 Jun, 2025 at 10:23 PM
Prompt for Reason for outage after sensor has recovers
Can PRTG prompt administrators to input Reason for last outages after sensor has recovered if the sensor was not paused during the period of outage Article Comments Hi there, You can use the comments tab of every object to ent...
Tue, 10 Jun, 2025 at 10:23 PM
Monitoring an EXE file
Hi, I need to monitor an EXE file (application) which is running on a server We are already monitoring the server and can see sensors for disk space, CPU etc. However, we need to monitor an EXE file that resides in C:\apps\data. If th...
Tue, 10 Jun, 2025 at 10:23 PM
how i create a WMI Custom String Sensor?
Hello, I looking to create a sensor to add the name of the network adapter and then create a sensor to display the MAC address of the network adapter and got an error message that is: not WQL been analyzed (code: PE046). someone could enlig...
Tue, 10 Jun, 2025 at 10:23 PM
Reset credential inheritance
Is it possible to reset credential inheritance? Our PRTG service account is getting locked out each time we unlock it. We believe someone broke inheritance somewhere and typed in an incorrect password. This is for VMWare/XenServer credentia...
Tue, 10 Jun, 2025 at 10:23 PM
HTTP XML/REST: JSON
I'm trying to monitor a JSON-output like this: { "version": "LinOTP 1.1.1.1", "jsonrpc": "2.0", "result": { "status": true, "value": { ...
Tue, 10 Jun, 2025 at 10:23 PM
Custom Performance Counter Error 0xB0000004 without domain)
Starting a sensor with a custom perfomance counter I get the error 0xB0000004. It found this article: https://kb.paessler.com/knowledgebase/en/topic/47263-my-windows-sensors-do-not-work-when-using-direct-performance-counter-access-what-ca...
Tue, 10 Jun, 2025 at 10:23 PM
Here's a weird one for you regarding monitoring services
Hi there, We have SQL servers with multiple SQL instances. When we reach the maximum of 50, we create a new server, but sometimes, we remove one freeing up a slot on a server. I would like to know if I could add a probe per machine that w...
Tue, 10 Jun, 2025 at 10:23 PM
Set maintenance windows for 9-5 devices
I have several desktop printers and some multifunction printers that go into sleep mode at 7:00 PM and wake back up at 6:00 AM. During this time my SNMP Printer sensor send me a DOWN alert. When I check the settings for the device I can ...
Tue, 10 Jun, 2025 at 10:22 PM
PRTG Android Login Problem
Hello Support, I have a problem with login to our PRTG server from Android phone. Android phone OS is version 5.1.1 (Lollipop). PRTG for Android is version 16.1.3, dated 04FEB2016, with size of 6.72MB (per Google Play) PRTG Network Monito...
Tue, 10 Jun, 2025 at 10:22 PM
enterprise console - options
Is there a way I'd like to see on the web more like enterprise console window, the alarm pop-up message ?? enterprise console just like the pop-up window . And I ever know where the path of the popup message ? Article Comments ...
Tue, 10 Jun, 2025 at 10:22 PM
Cisco Switch SNMP error
Hi I configure SNMP on Cisco switch with default setting(community: public, port: 161) I monitoring switch with correctly in PRTG without set SNMP Compatibility Options. but when i check "inherit from ..." by default setting...
Tue, 10 Jun, 2025 at 10:22 PM
PAE701512 : Structural error in xml file, 15 open items
Get this error " Structural error in xml file, 15 open items". Tried reinstall the application, changed the port from 8080 to others, still the same. Article Comments Changing ports and reinstalling won't help in t...
Tue, 10 Jun, 2025 at 10:22 PM
Map Designer Eigenschaften
Sehr geehrte Damen und Herren, ich habe eine MAP, da erscheint die Eigenschaftenleiste innerhalb der MAP. Somit ist sie nicht erreich und bedienbar :( Habe es unter verschiedenen Browser und Rechnern getestet. Es ist immer bei der gl...
Tue, 10 Jun, 2025 at 10:22 PM
Problems during SOAP-Call
Hello, For ESX I have SOAP Sensors The only message I have is "Problems during SOAP-Call" I have no idea how to solve this problem. I have this error on the 4 ESX at this client and only for this one. So I have a lot of ale...
Tue, 10 Jun, 2025 at 10:22 PM
How to edit Performance Counters Custome sensor?
I know you have a reason to lock "List of Counters" field from editing just after PerfCounter Custom creation. It was device internal database structure as I can remember. Can you please investigate to implement similar mechanis...
Tue, 10 Jun, 2025 at 10:22 PM
Where can I Change the default primary channel ?
Hello, Where can I Change the default primary channel ? At the moment ist the default primary channel the sum. But I often need as primary channel the traffic in. I make a screenshot from that what I mean but my Prtg has the german langua...
Tue, 10 Jun, 2025 at 10:22 PM
How to migration Core server to remote prob Server ?
Hi expert, We using trial license to test core server mode. In this test case , we have 75 devices , 34 group and 333 sensor. We already have buy the Official rights and planning to builder the production environment. But ,...
Tue, 10 Jun, 2025 at 10:22 PM
How do you enable automatic login using active directory?
It can be annoying to login every time you leave the screen. How do you enable automatic login? Article Comments SSO using Active Directory is not supported by PRTG. In order to re-enable autofill, edit <prtg app directory&g...
Tue, 10 Jun, 2025 at 10:22 PM
Custom SQL Script issue
Hi there I want PRTG to run this Script and respond with OK if there is 0 and Error if there is 1 or more SELECT db.name DBName, tl.request_session_id, wt.blocking_session_id, OBJECT_NAME(p.OBJECT_ID) BlockedObjectName, tl.resource_type, ...
Tue, 10 Jun, 2025 at 10:22 PM
desktop notifications - javascript
There is a file called desktopnotifications.js javascript in folders inside webroot possible fix? For example, you can fix so that you can see details never seen floating on the bottom right of the window only count when enabled by Desktop ...
Tue, 10 Jun, 2025 at 10:22 PM
MySQL v2 - Object reference not set to an instance of an object
Hello, I have problem with MySQL v2 sensor. I only get "Object reference not set to an instance of an object." error. PRTG v. 16.2.24.3792+ with MySQL v. 5.5.49-0+deb7u1 on Debian 7.1. Best regards Martin Article C...
Tue, 10 Jun, 2025 at 10:22 PM
How can I purge the Monitoring Database?
Hello All, We installed PRTG with all defaults and now we are running out of space quickly. I noticed that the "C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\V7\Monitoring Database" is da...
Tue, 10 Jun, 2025 at 10:22 PM
How to add license information to map ?
Hello, I would like to add license information such like avalaible sensors or show the remaining maintenance days in my map view. In fact, I would like to get some information from welcome page to map. Where and how is this information ...
Tue, 10 Jun, 2025 at 10:22 PM
Rasberry pi 3 gpio senzor snmp
Hello! I connect to may rasberryt temperature probe ds18b20. On rasberry i can read temperature but i canot configure rasberry snmp oid value to prtg. anyone has experience how add GPIO value from rasberry to PRTG ? ThankYou.... Regar...
Tue, 10 Jun, 2025 at 10:22 PM
Can I monitor Citrix ICA RTT along with the session information i.e. username
We need information about Citrix ICSS RTT and network RTT along with session information ( i.e. username ) Article Comments Unfortunately, other than our QoS sensors, there are no sensors to measure RTT, let alone ICSS and sessi...
Tue, 10 Jun, 2025 at 10:22 PM
Object trigger on OK state
Hello, Here are object triggers for Down, Warning, Unusual and Partial Down status. But seems there is no trigger for OK status. I know there is a "When condition clears after a notification was triggered", but this doesn't fi...
Tue, 10 Jun, 2025 at 10:22 PM
HTTP XML/REST Value Sensor - Calculate Value
Hallo, my example is: Value is in bytes and I need to display it in GigaBytes. Is that possible or planned? Kind Regards, Markus Article Comments Hello Markus, thank you for your post. The HTTP XML/REST Value Sensor ...
Tue, 10 Jun, 2025 at 10:22 PM
Netflow historical data
Hello, Is PRTG capable of providing historical data reports for a custom period, for example, one month for the "Top Talkers" or "Top Connections" or "Custom Toplist"? Article Comments Hi, Curren...
Tue, 10 Jun, 2025 at 10:22 PM
Interface up down
Dear team, can i moniter interface up down notification in PRTG with notification??? Article Comments Hi Hitesh, You can enable the Show alarm for all "disconnected" states in the settings of the SNMP Traffic Senso...
Tue, 10 Jun, 2025 at 10:22 PM
Why does the Exchange Database DAG status sensor show "This database is not a DAG-member"
We have added an Exchange Database DAG status sensor for each of the databases on our each of DAG members (Exchange 2010). The sensor has no problem showing all the databases and receives data for them successfully. However, the last messag...
Tue, 10 Jun, 2025 at 10:22 PM
Bulk operations - sensors
I am new to PRTG, just trying the demo right now and setting up lots of devices and sensors. For my Exchange 2010 monitoring, I have a list of about 100 objects to monitor via WMI (got the list from MS Technet). I want to setup all thes...
Tue, 10 Jun, 2025 at 10:22 PM
MAP DESIGNER - MOVE Further left than 0
Is it possible to move a map object further left than 0? I can move things on the right side a bit off the map to accommodate my background but I am having a hard time doing this on the left side of the map. Hopefully this is clear... ...
Tue, 10 Jun, 2025 at 10:22 PM
Issue with adding sensor to PRTG for Palo Alto firewall
Trying to setup a new sensor in PRTG to monitor our PAN Firewalls, when I try to add a new sensor using the correct MIB library from the PAN site I keep getting a Error 2003. I have triple checked the SNMP options on both devices and can...
Tue, 10 Jun, 2025 at 10:22 PM
Avaya IP Office Monitoring
I have downloaded the Avaya IPO MIB files and I'm sorting through them with the Paessler MIB import tool. It's a little difficult to make heads or tails out of the sensors they have. There are a ton of MIB files and finding useful...
Tue, 10 Jun, 2025 at 10:22 PM
Nbar protocol delivery
Hi We have successfully configured Netflow sensors in PRTG , for our Cisco routers. NBAR protocol is now configured on the Cisco router. How do I configure the sensors to pick up the data exported by Cisco routers to PRTG server? Ar...
Tue, 10 Jun, 2025 at 10:22 PM
Want to run a remote EXE on a device.
We have a DIVA tape drive connected to a Windows server. There is an executable on that Windows host that I can run to query the status of all the tape drives. We have a powershell script to run the EXE and get back the results. Can I ...
Tue, 10 Jun, 2025 at 10:22 PM
How do I change the limits on an individual SSL Certificate Sensor
I have a device that gives warnings for weak public key length and "unable to check revoked status". I would like to continue to monitor the up status of that SSL port but don't want warnings, I want a full "up and green&...
Tue, 10 Jun, 2025 at 10:22 PM
Unable to connect to remote AWS windows machine, getting PE015 errir
Hi, I am unable to get disk space data for a remote windows AWS machine as connection to the machine is not established. I tried using DNS name instead of IP. My credentials are correct. I have used computername and 'localhost' as...
Tue, 10 Jun, 2025 at 10:21 PM
how to solve probe health error pe034
using prtg network monitor 13 .after 10 day working perfectly my probe heath goes red and by clicking on it it say simulated error pe034. how can i resolve this problem .restarting server doesn't solve the problem and it is still red ...
Tue, 10 Jun, 2025 at 10:21 PM
Veeam monitoring
I'm trying to set up PRTG to monitor my backup jobs as described in this article - https://helpdesk.paessler.com/en/support/solutions/articles/76000063291-how-can-i-monitor-my-backup-software-to-be-sure-backup-succeeded-last-night S...
Tue, 10 Jun, 2025 at 10:21 PM
Custom HTML object restrictions
Hello, I've been having trouble setting up text where I want it to be. Another KB article says we need to use the custom html object to add text to maps. This works okay in the middle of the map, but not for text at the top of the scr...
Tue, 10 Jun, 2025 at 10:21 PM
avaya ip office 500
someone has monitored avaya ip office 500? i try import with mib importer 3.4.8 from mibs DVD avaya but appear error when Import "missing import module:itu-alarm-tc-mib" ( the same error to all mibs) i foud this article rele...
Tue, 10 Jun, 2025 at 10:21 PM
Probe problem
Hi, If I install a probe I get a message on my PRTG system that a new probe has been found. Once I click accept. It show disconnected and can't connect. The error log from the probe looks like this. 5/23/2016 2:56:58 PM Start Connec...
Tue, 10 Jun, 2025 at 10:21 PM
¿Como puedo modificar a tres meses un informe?
Quiero modificar un informe a tres meses, que me genere una tabla con los promedios de los últimos tres meses por separado y general de cada sensor a seleccionar. Article Comments Dear Oscar, Please note that we officially off...
Tue, 10 Jun, 2025 at 10:21 PM
¿como puedo pasar un .dat a excel o sql?
Quisiera saber com puedo pasar la base de datos a un archivo excel o SQL, para poder modificar las tablas a mi manera. Article Comments Hi there, We are primarily able to provide support in English. Google Translate however to...
Tue, 10 Jun, 2025 at 10:21 PM
No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passw
Hi, I cannot use PRTG to monitor the CPU usage via SNMP. I used the tester and here is the return. ----------------------- New Test ----------------------- Paessler SNMP Tester 5.2.2 3/10/2016 3:18:17 PM (1 ms) : Device: 10.68.24.152 3...
Tue, 10 Jun, 2025 at 10:21 PM
question about the map
hello i want to make an element on the map in which the text inside it will change to different values from sensors. i was thinking about javascript but i found out that that doesnt work inside of prtg itself Article Comments Hi...
Tue, 10 Jun, 2025 at 10:21 PM
Customise email body of SMTP&POP3 Round Trip Sensor
I asked before if it was possible to add a file attachment directly to the automatic email that is sent out and was told that this was not possible. Is it possible to edit the text of the email that is sent out so that I can insert a MIME...
Tue, 10 Jun, 2025 at 10:21 PM
How many numbers of Remote Probe in PRTG free License
How many numbers of Remote Probe in PRTG free License. In PRTG free License numbers of Sensors limited to 100, What about Remote Probe Article Comments The number of your remote probes is never limited. Only the amount of sensor...
Tue, 10 Jun, 2025 at 10:21 PM
Monitoring quotas on Exchange 2013 user mailboxes
Hi I saw the post about monitoring the size of Mailboxes on this one https://helpdesk.paessler.com/en/support/solutions/articles/59749-monitoring-quotas-on-exchange-2010-user-mailboxes and i have the same problem. With the sensor Exc...
Tue, 10 Jun, 2025 at 10:21 PM
Defect Administration Tool?
There seem to be a problem with the last Preview update: The link and the exe itself of the Administration Tool shows no correct symbol. If you try to get the properties, the Windows Explorer freezes. Starting of the tool also fails... ...
Tue, 10 Jun, 2025 at 10:21 PM
New windows with favorites sensor
Hello! I need help - again :) 1. On my PRTG page in root directory 27.0.0.1 i have 3 devices. - beebox - lan controller - rasberry pi 3 I want to make a window where i can see 2 sensor from first devices, 3 from second and 1 from last devic...
Tue, 10 Jun, 2025 at 10:21 PM
Rest/XML Sensor Error: Der Ausdruck muss in einem Knotensatz resultieren.
Translated = The expression must result in a node" I have a rest interface which give the following json output {"configuredState":"STARTED","realTimeState":"STARTED"} I have tried unsucces...
Tue, 10 Jun, 2025 at 10:21 PM
Active Directory Replication Sensor
Hi, I am trying to add the sensor Active Directory Replication. I keep getting Access is denied unless I add the domain account as Domain Admin. Is there a way to add this sensor with a user that does not have Domain Admin permissions?...
Tue, 10 Jun, 2025 at 10:21 PM
Name of WMI HDD health-sensor
I tried to add the WMI smart-sensor, but got the same error as here: https://helpdesk.paessler.com/en/support/solutions/articles/76000063550-my-dell-poweredge-sensor-fails-to-validate-disks-and-i-cant-add-it-what-can-i-do Serial numbers a...
Tue, 10 Jun, 2025 at 10:21 PM
Custom Menu Entry
We're going to have many core systems (ten so far) worldwide with different login URLs. Is there a way for us to put in a custom menu entry that will drop down our core servers and their URLs? Article Comments Dear Mike C...
Tue, 10 Jun, 2025 at 10:21 PM
Clarification of user access rights
Which level of access (read, write, full, admin) is the minimum needed to pause or acknowledge a sensor? Article Comments Hello there, The user-group needs to have Write access granted for those operations. Kind regards. ...
Tue, 10 Jun, 2025 at 10:21 PM
Wrong interface name on SNMP sensor
I've configured SNMP v3 on a Cisco 6880-X-LE switch and discovered it with PRTG. Works fine, but it does not show the interface names as expected. I've changed the Port Name Template for the particular group to "[ifalias] [ifna...
Tue, 10 Jun, 2025 at 10:21 PM
PRTG Network Monitor only works on 127.0.0.1
Hi, We have recently installed PRTG network monitor on Windows server 2012 R2. When I launch the PRTG Enterprise console, it connects to 127.0.0.1. Is this the expected behaviour. My server IP is 10.XXX.XX.XX; if I force it connect to only ...
Tue, 10 Jun, 2025 at 10:21 PM
Maps - Combine Devices Gauge + Status icons channel gauges
Hello. I Have a custom MySQL sensor returning some values and they're displayed as channels on each sensor. Now I'm trying to make a custom map object that consists of the Devices -> Gauge Small, but instead of only the sensors...
Tue, 10 Jun, 2025 at 10:21 PM
cisco wlc
I have a cisco WLC. I want to monitor the MAC address. I have selected the custom option and selected MAC address however the mac address is not getting populated. Thank you. Article Comments Hi there, This is most likely the ...
Tue, 10 Jun, 2025 at 10:21 PM
About Data Backup
Hello, how are you? I have extensively studied the PRTG because I want to use in my business. But before buying it, I'm doing some tests and one of them is to use two servers to do the monitoring. My idea is to use a key to monitoring a...
Tue, 10 Jun, 2025 at 10:21 PM
notifications - http action
I want to set the sms api, directory where files are there ?? If you set the file where Will is up ?? Article Comments Hello, thank you for your post. I'm not sure I understand the question, but please review the followi...
Tue, 10 Jun, 2025 at 10:21 PM
Is it possible to see only the disk down sensors?
We have almost 8000 sensors installed. Is it possible to segregate the disk drive sensors down. I am aware that from log>status changes>down we can see the latest down alerts of all the sensors. Is it possible to see only the disk iss...
Tue, 10 Jun, 2025 at 10:21 PM
Change web server port connection
Hello, guys! Is that possible to change the web server port to other than 80 and 443? Article Comments Hi there, You can log onto the PRTG host and change the webserver port via the PRTG Administrator Tool. This will also be p...
Tue, 10 Jun, 2025 at 10:21 PM
V7000 IBM Monitoring
how i can monitoring my ibm v7000 storage, if is'nt possible i need know why? Article Comments Hello, Thank you for your KB-Post. According to a quick google research, it should be possible to use SNMP to monitor the v7000...
Tue, 10 Jun, 2025 at 10:20 PM
Setting Warnings & Critical
We are using SNMP to monitor free disk space on varies devices. How can we set the threshold to warn at 20GB and go into a critical state say at 15GB? We have found how to change the setting from Free Disk % to Bytes but not the spot to cha...
Tue, 10 Jun, 2025 at 10:20 PM
Trying to get PRTG to run a powershell script
Trying to get PRTG to execute the below powershell script under a Custom EXE/XML Advanced sensor. Never get a result in PRTG for 'State', however the script runs fine in powershell and receives the below successful output when run i...
Tue, 10 Jun, 2025 at 10:20 PM
Obtaining MAC address - Ubiquiti
Hi there, Is it at all possible to capture a MAC address of our Ubuiqiti estate using PRTG? Many thanks Article Comments Hello, thank you very much for your KB-Post. I'm very sorry, but PRTG can't produce a list o...
Tue, 10 Jun, 2025 at 10:20 PM
Is it true that there's still no sensor that can handle ASA IKEv2 Tunnels?
Is there still no sensor that can handle Cisco ASA IKEv2 Tunnels automatically? Do we still need to use that clumsy workaround released way back in 2013, creating each and every tunnel sensor manually? Best Peter Article Comments...
Tue, 10 Jun, 2025 at 10:20 PM